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Only 25% of Yahoo Staff "Eat Their Own Dog Food"

nk497 writes "Only 25% of Yahoo staff have obeyed the company's request to 'eat their own dog food' and switch to Yahoo Mail, a colorful internal memo has revealed. The leaked email, acquired by All Things Digital, implores staff to move over to the corporate version of Yahoo's webmail system, gently lambasting staff who refuse to part with Microsoft Outlook. The message goes on to take a swipe at what appears to be Yahoo employees' preferred mail client, Microsoft Outlook, describing it as 'anachronism of the now defunct 90s PC era, a pre-web program written at a time when NT Server terrorized the data center landscape with the confidence of a T-Rex born to yuppie dinosaur parents who fully bought into the illusion of their son's utter uniqueness because the big-mouthed, tiny-armed monster infant could mimic the gestures of The Itsy-Bitsy Pterodactyl.'"

53 of 292 comments (clear)

  1. Wagging the dog. by DoofusOfDeath · · Score: 5, Insightful

    Another reasonable approach from might be to task, "How does our service need to change, in order for our own employees to want to use it?"

    1. Re:Wagging the dog. by game+kid · · Score: 5, Funny

      Expecting "reasonable" from Marissa Mayer's Yahoo is like expecting "class 1 laser emission" from Marisa Kirisame's Master Spark.

      --
      You can hold down the "B" button for continuous firing.
    2. Re:Wagging the dog. by Anonymous Coward · · Score: 5, Funny

      Another reasonable approach from might be to task, "How does our service need to change, in order for our own employees to want to use it?"

      The more appropriate phrase in this case should be: "Eat Their Own Dog Poo".

    3. Re:Wagging the dog. by sonamchauhan · · Score: 2

      Only dogs do that!

    4. Re:Wagging the dog. by Darinbob · · Score: 4, Insightful

      Why should the employees want to use it? "Eat your own dogfood" is a bad idea for your employees, unless you are creating a product intended for those types of employees. Is Yahoo Mail intended to be a corporate mail solution? If so then the employees should be encouraged to use it. If instead it is intended to be a general purpose web mail service, then it may be inappropriate for work.

      Similarly, if my company made catheters I most certainly would object to be asked to use one while at work! Similarly, if I was creating a product intended for people with average to low technical aptitude (twitter, facebook) I would strongly object to be required to actually use that product all the time (I'd use it for testing purposes only). If I was at Google I would strenuously object to doing all my documentation by using Google Docs, or read mail via Google Mail, even if I was working on those products to make them better.

      People are not cookie cutter clones!

    5. Re:Wagging the dog. by Enry · · Score: 4, Insightful

      Google is intending to have their products used by companies that pay for the services. If Google Docs isn't good enough for internal Google employees to use, how can they expect paying customers to be happy with the same kind of service? I can see a section of users with multiple e-mail clients to keep an eye on the competition, but I don't think it would make 75% of employees.

      What Yahoo(!) should really be asking is: what is it about Outlook that keeps people using it?

    6. Re:Wagging the dog. by Dahamma · · Score: 2

      Actually, usually. Most dogs hate their own dog poo.

      But they do love cat poo. Which in fact is probably a more apt analogy, anyway, because the new Yahoo Mail interface looks like they ate Gmail, had horrible indigestion, and then crapped out something vaguely resembling it.

    7. Re:Wagging the dog. by abirdman · · Score: 2

      Bravo. Very well said. I wonder why using specific software is so often compared to a religious choice-- after conversion to PHP, Oracle, jquery, .NET, whatever, then no other software can be used or contemplated. Bah. Every paged email client, like Yahoo, gmail, or even Outlook's web client, is a dog for managing any more than a screenful of emails at a time.

      --
      Everything I've ever learned the hard way was based on a statistically invalid sample.
    8. Re:Wagging the dog. by SJHillman · · Score: 5, Informative

      My dog will eat any dog or cat poo except for his own.

    9. Re:Wagging the dog. by su5so10 · · Score: 5, Informative

      I work at Google and I've never seen anyone here use anything besides gmail for corporate mail.

    10. Re:Wagging the dog. by Eskarel · · Score: 4, Insightful

      Well based on the memo it might be a good start to recognise that people don't really want to use web based tools for core tasks, particularly event based ones like e-mail. Webmail if fine and dandy for "check it once a day" type of e-mail communication, but corporate e-mail simply isn't that.

    11. Re:Wagging the dog. by msobkow · · Score: 2

      The current incarnation of the Yahoo WebMail service is the worst webmail interface I've ever used. I don't blame the employees for avoiding it like the plague -- and I've had my Yahoo account for around a decade. This latest version is a serious step backwards. The icons make no sense, there are "hidden" popup activation areas all over the place, and it's uglier than sin.

      I don't know what their "usability" department has been doing, but it sure as hell isn't researching what people might actually want in a webmail interface.

      --
      I do not fail; I succeed at finding out what does not work.
    12. Re:Wagging the dog. by rtb61 · · Score: 2, Insightful

      As always force of habit is the major driver to keep using existing products. Especially considering M$ Outlook was better known as M$ Lookout for routine failures and data loss in the nineties, it is rather more reliable now. Getting accustomed to all the features of a calendering and scheduling program takes a reasonable effort, especially if you really want to make full use of it, unless there is a major reason to change, why would you.

      The other perspective is, force your employees to use you deficient product and they will work at reducing those deficiencies and make a better product available to your customers.

      Calendering and scheduling is in transition as it is disappearing as a PC or notebook program and shifting to being a smartphone only program, for obvious reasons. There is still server side functions but the big US server side companies have a real permanent taint of the NSA/CIA hanging over them now and as such, local files are going to become much more popular again.

      Even US security software is going to come under some serious review, after all fifty thousand hacked networks and not one squeak from any, and I repeat not any, US in-security software and we can all guess exactly why. US servers, US software are all going to become don't touch.

      --
      Chaos - everything, everywhere, everywhen
    13. Re:Wagging the dog. by Dahamma · · Score: 2

      If my dog digs a hole in the yard, I sometimes shovel some of his poo in before filling it. Works pretty well, he doesn't want to go near it (otherwise he just considers it a game and digs the hole back up). I used to throw in some cayenne pepper, but now I think he's acquired a taste for that...

    14. Re:Wagging the dog. by Anonymous Coward · · Score: 2, Insightful

      Take outlook away, and see if anyone praises it. The killer app is not outlook, it is outlook + calendar integration, which is superior to all.

    15. Re:Wagging the dog. by red+crab · · Score: 5, Insightful

      Really? I thought Yahoo! has always been in news, even before Mayers took over it, always for the wrong reasons; this piece of news being no exception.

    16. Re:Wagging the dog. by phantomfive · · Score: 2

      Yeah, why does Yahoo manage to get in the news so much? It's not like they are the only company that doesn't "eat their own dog food."

      --
      "First they came for the slanderers and i said nothing."
    17. Re:Wagging the dog. by swillden · · Score: 3, Interesting

      I work at Google and I've never seen anyone here use anything besides gmail for corporate mail.

      I know one who uses EMACS (Gnus, I think) for e-mail, but she's hardcore. And she still uses the web UI for many tasks.

      --
      Note to ACs: I usually delete AC replies without reading them. If you want to talk to me, log in.
    18. Re:Wagging the dog. by PopeRatzo · · Score: 2

      Yeah, why does Yahoo manage to get in the news so much?

      Because they've got a lot of well-paid people whose job it is to get them in the news.

      Welcome to the Press Release News Cycle.

      --
      You are welcome on my lawn.
    19. Re:Wagging the dog. by Luckyo · · Score: 2

      That's probably because gmail supports outlook, just tell it to fetch your email from pop.gmail.com:995 and you're golden.

    20. Re:Wagging the dog. by PopeRatzo · · Score: 2

      They're number 2, so they try harder.

      (I don't know if you're old enough to get the reference).

      --
      You are welcome on my lawn.
    21. Re:Wagging the dog. by HJED · · Score: 2

      Because checking your email through a browser is far less efficient and harder to use then using a desktop client (especially with imap). Personally I use Thuderbird (which is missing features for corporate use)

      --
      null
    22. Re:Wagging the dog. by plover · · Score: 2

      I've been told it's their ad platform that's making them their money. About the only thing I regularly use Yahoo! for is their OpenID services, which I really like for three main reasons: they're not Microsoft, they're not Apple, and they're not Google.

      --
      John
    23. Re: Wagging the dog. by bickerdyke · · Score: 2

      Why would you want to use VBA if you could use Apps Script instead?

      (Yes, Google Docs HAs a built in scripting language, too)

      --
      bickerdyke
  2. Web Apps by the+eric+conspiracy · · Score: 4, Insightful

    Aren't the best solution to everything.

    1. Re:Web Apps by Arker · · Score: 2

      Very true.

      And while Outlook is very near worst of breed for email - yahoo webmail is not just webmail, it's probably the worst webmail available.

      I dont blame their employees for not wanting to use it, I have used a yahoo email since just after they first went online, but I dont even bother log into it anymore after the last batch of forced regressions involved in their redesign.

      On the one hand, if they dont use it, it obviously will never be fixed. They clearly dont listen to customer feedback in any way shape or means. But then again, why would they listen to their employee feedback either?

      More than likely a lot of those employees actually DID respond to the request to eat that dogfood, gave it a try, found out it tastes as bad as it looks and is unlikly to ever be fixed no matter what the employee feedback - and therefore rationally went back to Outlook.

      --
      =-=-=-=-=-=-=-=-=-=-=-=-=-=-
      Friends don't let friends enable ecmascript.
  3. What the hell is IN that dogfood? by themushroom · · Score: 4, Funny

    when NT Server terrorized the data center landscape with the confidence of a T-Rex born to yuppie dinosaur parents who fully bought into the illusion of their son's utter uniqueness because the big-mouthed, tiny-armed monster infant could mimic the gestures of The Itsy-Bitsy Pterodactyl.

    I think that dogfood's gone bad and grown some mushrooms. Also, how does a T-Rex imitate a Pterodactyl... flapping its little arms vainly?

    Rawr.

    1. Re:What the hell is IN that dogfood? by rk · · Score: 2

      I read that all and in my mind filled in the words: "Still better than Yahoo web mail." Like someone else said here, instead of mandating the employees switch, they might want to spend a little time finding out why their employees won't, because unlike her Yahoo minions, Mayer can't tell anyone else what email client to use.

    2. Re:What the hell is IN that dogfood? by ApplePy · · Score: 2

      Mixing metaphors is like beating dead horses into plowshares. Don't do it.

      --
      That I'm right, and you don't like it, doesn't mean I'm a troll.
  4. web mail for enterprise? by Joe_Dragon · · Score: 2, Interesting

    web mail for enterprise?

    1. Re:web mail for enterprise? by Ralph+Wiggam · · Score: 4, Insightful

      Gmail has been pretty successful.

    2. Re:web mail for enterprise? by Lifyre · · Score: 2

      I work as support for a large number of small businesses and honestly it doesn't work very well there either. Every company we've worked with that had more than 5 people weren't happy with it for one reason or another. A very very large reason is having to have an internet connection unless you use a third party app (such as Outlook) or Chrome.

      --
      I'll meet you at the intersection of "Should be" and "Reality"
  5. Mail? by JBMcB · · Score: 5, Funny

    I'm sure the employee's reaction was the same as everyone else's: Yahoo still has email?

    --
    My Other Computer Is A Data General Nova III.
    1. Re:Mail? by Anonymous Coward · · Score: 5, Interesting

      I actually use Yahoo Mail and have done for over ten years. It's always seemed like a good idea to me since I'll never use Yahoo for anything else (what else do they really do anyway?) while if I were to use something like GMail they'd be cross-referencing my emails with my searching habits with my Youtube viewing history and general browsing habits from the many many websites that use Google Ads.

      Better to spread my info around into (relatively) remote morsels so that no one organisation knows everything about me.

  6. Yahoo Dogfood is Bing by PaddyM · · Score: 2

    What is the point of this? When I log in to yahoo email it takes forever to search because the bing search takes forever to load. If you type too quickly, you just see your whole inbox. So they criticize their employees to leave outlook and use Yahoo mail?

    Not that outlook search is any better (can't find parts of a word), but this whole dogfood is serious. Maybe they should stop using Windows at work or using Office while their at it.

  7. News for who? by Anonymous Coward · · Score: 5, Insightful

    "Microsoft Outlook, describing it as 'anachronism of the now defunct 90s PC era, a pre-web program written at a time when NT Server terrorized the data center landscape with the confidence of a T-Rex born to yuppie dinosaur parents who fully bought into the illusion of their son's utter uniqueness because the big-mouthed, tiny-armed monster infant could mimic the gestures of The Itsy-Bitsy Pterodactyl."

    Individually the words make sense, but put them together and you can clearly see why Yahoo is where it is.

  8. Re:People use outlook? by Darinbob · · Score: 2, Insightful

    Most companies essentially mandate the use of Outlook and have MS Exchange as their back end.

    As bad as Outlook is, it's still better than any webmail solution.

  9. Re:It makes sense by Obfuscant · · Score: 3, Interesting

    They'll discover quickly that those products hurt and they have an incentive to make them better.

    FTFY. Yahoo mail. Abysmal.

    Every time I go there on the web, I am told to upgrade to a Firefox that has been optimized for Yahoo, and then I get told to pick a new theme. Every damn time.

    At least the quality is consistently 'neo', both for groups and email.

  10. Knowing what I know about corporate life... by sootman · · Score: 5, Insightful

    ... why do I suspect it'll be the managers who are the last to be dragged, kicking and screaming, from Outlook?

    I use Yahoo mail and Outlook. Outlook definitely has its place, especially in a business. Tell me though, because I haven't looked: can Yahoo's calendar let you see everyone else's free time when inviting people to a meeting? As easily as Outlook does?

    --
    Dear Slashdot: next time you want to mess with the site, add a rich-text editor for comments.
    1. Re:Knowing what I know about corporate life... by acoustix · · Score: 2

      It can, if you have a proper calendar server set up. The problem is most places I've been don't or the end user doesn't click the button to do so because they don't know it is there and don't have that set up as the default view because they don't know they can.

      So, in other words: No, not by default. Outlook doesn't require user knowledge to set it up in a corporate environment with Exchange. It just runs and you are able to see other people's calendars when setting up an appointment. That is a huge advantage.

      --
      "A plan fiendishly clever in its intricacies"- Homer Simpson
  11. Who here wants to switch to another? by BringsApples · · Score: 2

    Email is just fucking email, all we want is to get messages from other people and respond. But since the powers that be have had their focus on setting things up to be so different, it's a pain in the ass to move things over. As if it's like that by design, hmm go figure.

    --
    Politics; n. : A religion whereby man is god.
    1. Re:Who here wants to switch to another? by asmkm22 · · Score: 2

      I think the idea is that by using their own products, their employees are in a better position to know what needs to be changed or fixed. Which makes sense.

  12. Re:People use outlook? by su5so10 · · Score: 2

    Most companies... except for IBM which mandates Lotus Notes. Which is the worst email program I've ever used (outside of BSD Mail).

  13. Re:People use outlook? by sexconker · · Score: 3, Informative

    I think most of Yahoo's problems stem from the fact that the hire programmers that use Outlook?

    Outlook is terrible.
    It's still leaps and bounds better than any other option for a workplace.

  14. Obviously they can't find a decent alternative by Trax3001BBS · · Score: 2

    I don't know if YaHoo mail, Hotmail or Gmail is any good, I use Forte Agent http://en.wikipedia.org/wiki/Forté_Agent must copy and paste the é throws a loop.
    and POP 3 my e-mail, everything to Gmail then to me. I use version Agent 1.93 (very old, very good).

    I get no HTML mail, it's all in text unless I want to view it, I send no web beacons when
    I read my mail. I send no it's been read replies.

    It's the safest most secure e-mail system I've come across and been using it since Win 3.1.
    None of my Email stays on a web service, and I have every email I've sent and received (for some reason).

    Just saying YaHoo Pop 3 your email, you take the kool aide, yet they don't know of the outcome.
    You use the YaHoo service but at your convince and in a secure fashion.

    (Now I just hope Yahoo POP3's their Email, I got a Yahoo account when they were "Google" (before) but
    never use it :} )

  15. Re:People use outlook? by Anonymous Coward · · Score: 2, Interesting
    by sexconker (1179573) Foe of a Friend on Tuesday November 26, 2013 @10:24AM (#45521559)

    I think most of Yahoo's problems stem from the fact that the hire programmers that use Outlook?

    Outlook is terrible.

    It's still leaps and bounds better Ihan any other option for a workplace.

    by Anonymous Coward on Tuesday November 26, 2013 @09:41AM (#45521113)

    Yes, tons of people use Outlook. It's leaps and bounds better than Yahoo mail or any duct-taped together, freetard solution.

    Trolling as AC as well, I see?

  16. Re: Be Taken Seriously by Scowler · · Score: 2, Insightful

    As if there is any difference whatsoever between '@yahoo.com' vs '@gmail.com'. Anyone who claims such is too superficial to take seriously.

  17. Yahoo going downhill by PoiBoy · · Score: 2

    I had been a faithful Yahoo up until about six months ago. MyYahoo was great, and I liked the classic version of Yahoo Mail. Then Marissa Mayer came along and wrecked everything, adding bling and fancy colors while stripping away everything I liked about Yahoo, including the fact that I had it set up to look the same for about the past 10 years. I guess some people think it was time to spruce up the place. Not me. It's Mayer's Mayhem now.

    --
    Sig (appended to the end of comments you post, 120 chars)
  18. Re:People use outlook? by hairyfish · · Score: 5, Insightful

    I'll go one further and say Exchange/Outlook is better than anything other app in it's class. I always hear people bashing Exchange/Outlook in here, but I never hear anyone say product x does it better. For Enterprise Email/Contacts/Tasks/Calendar/Collaboration the closest product is Lotus Notes and that truly sucks arse. So before you label me a shill, I'd like to hear about your replacement candidate. I have no connection to MS, I've just been down that path of finding competition and found nothing but donkeys (in this space).

  19. They borked yahoo mail this past update by GoodNewsJimDotCom · · Score: 2

    I liked the old version where I could see every reply I got in its own thread. This new version forces all replies into a single thread, so if you get more than one reply, you might not see the new ones. I'm a fan of yahoo mail. I liked the last version best. Too bad you can't go back to it. Yahoo has been doing a lot of pointless upgrades on things that already work and don't need new functionality. They pissed off their fantasy sports people that way too. I think corporations know they can upgrade and regress software at the same time so they can get you to pay more for something you already had. I'm not saying yahoo is guilty of this. Otherwise it wouldn't be a forced upgrade, and you'd have your choice of mail clients.

  20. Re:People use outlook? by King_TJ · · Score: 3, Insightful

    Yeah, this is unfortunately quite true.

    Our company would LOVE to migrate everyone away from Outlook and Exchange for multiple reasons. First and foremost, it encourages the use of the email system as an all purpose filing system, yet turns around and imposes severe limits on the number of objects it can handle before performance degrades and functions simply quit working properly. (I believe the speed and memory capacity of the client have some bearing on what the limit is for a particular user, but I've often heard recommendations to keep it under 1,000 or so objects per folder. That may sound like a lot until you realize people often have more than that in their Outlook calendar alone, if they've worked for the company for 4 or 5 years and never thought to try to delete any scheduled appointments or entries that happened in the past. Not only that, but recurring entries, such as "schedule my staff meeting every Wednesday at 1PM through the end of 2015" create separate entries for EACH occurrence!)

    Regardless, there's really not much of anything out there that's provably better. Zimbra looks interesting as a possible web-based alternative? But mostly, people really like all of this data stored (or at least cached) locally on the computer running the client, for fast access and ability to work with everything even when offline. Combine that with the functionality Outlook/Exchange provides -- and it's a tall order to match or beat it with another product.

  21. Re:Wagging the dog. (Yahoo - please read) by Ralph+Spoilsport · · Score: 2
    I completely agree. I got my yahoo account (IIRC) back around 1997. It was fine then - always a bit clunky, but it always worked. Now, it just sucks. The colours are garish, and they've shifted to this idiotic "Tabbed" system which was innovative in 1999. And the tabbing is stupendously stupid. Example: If you route email to certain folders, it gets dumb. I route Facebook notices to a Facebook folder. I click the Facebook folder and the Inbox tab becomes the FAcebook tab. Which is stupid. Then I click on one of the notification emails from FB, and read it. It's not that important so I click the BACK button. What happens? I'm back in Inbox, yet my FB email is still in its tab. Rather than go back to the list of FB email, I got dumped back in Inbox. Grrrrr.

    So I open up a bunch of FB notifications and they all appear in tabs. Once the horizontal of the tabs is filled, an arrow down tab appears, letting you access extra tabs, right? Wrong. It lists ALL the tabs, nd you have to scroll down to the end to find the most recent ones...

    Now, over the years my eyes are not as good as they were, so I have to CTRL-+ a few times to be able to read stuff easily. So, the entire interface scales up and the stupid tabs and wasted space crowd out the text, leaving me with one or two lines of text to type into. Heck - I have the same mag here in slashdot, and I can see most of my post so far.

    And then some times when I open Yahoo it barks at me that my screen res is too low (which is bullshit - it's 1920 x 1280 as usual).

    And while I detest Google's threaded system, at least when you start typing someone's name in the search bar, it automagically finds the person you're looking for.

    Yahoo would be better stripping down the UI - reduce the glitz and colours, ditch the tabbed UI, and just make something that WORKS.

    --
    Shoes for Industry. Shoes for the Dead.
  22. Re:Microsoft Outlook is like capitalism by laederkeps · · Score: 2