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Tech Recruiters Defend 'Blacklists,' Lack of Feedback, Screening Techniques

Nerval's Lobster (2598977) writes Remember when executives at Apple, Google, and other firms "fixed" the market for highly skilled tech workers by agreeing not to steal each other's employees? That little incident made a lot of people think about the true modus operandi of corporate and third-party tech recruiters. Dice sat down with some of those recruiters, who talked about everything from "no poaching" tactics to the "blacklist" that exists for candidates who make boneheaded mistakes in interviews. The bottom line? Recruiters seem to pass the blame for some of the industry's most egregious errors on "junior recruiters and agencies," while insisting that their goal in life is to get you a job. How does that align with your experience?

29 of 253 comments (clear)

  1. oh boy! by notequinoxe · · Score: 5, Interesting

    From my experience, the boneheads were almost exclusively in the HR agencies. And that's a light term for fucking-unbelievable-idiots. I have tons of incompetence-filled horror stories. Techies (anything from coders to any branch of engineering), IMHO, should only be recruited by their peers. Period.

    1. Re:oh boy! by Anonymous Coward · · Score: 4, Insightful

      Yeah, but then the female employment ratio would fall even lower, and then you'd have all the Anita Sarkeesians of the world whining again and telling us to fix it.

      As if education wasn't feminized enough, with boys in decline everywhere but stem (never a problem worth mentioning though) that they want men to yield the final "stronghold" they see men have, and it never occurs to them that they worked for it.

      And then the white knight editors here at /. can gleefully post the story how everyone is failing women.

      Everyone knows the HR dept is for liberal arts buffoons to lord over the rest of the company of actually productive workers. That and protect the corp from lawsuits.

    2. Re:oh boy! by sunderland56 · · Score: 4, Insightful

      This. Recruiters today are nothing more than a pattern-matching algorithm; if you precisely match the list of skills they need, you're in. Any slight deviation - no matter how well qualified you are - and you won't get anything from them.

      Recruiters would reject an application from Steve Jobs to work at Apple, because he didn't have 20 years of experience in the smart phone field.

    3. Re:oh boy! by sconeu · · Score: 3, Interesting

      I once worked with a headhunter. When I talked with them, one of the things I made clear was that I did not know DB, had no experience with DB, and they should not send me on any interviews for DB work.

      So they send me on an interview. Three minutes into the interview, I'm apologizing for wasting their time. The assholes sent me to a job interview for a DBA post.

      --
      General Relativity: Space-time tells matter where to go; Matter tells space-time what shape to be.
    4. Re:oh boy! by i+kan+reed · · Score: 4, Funny

      They just made a left join against the database skills table when they should've done an inner join.

      Oops.

    5. Re:oh boy! by ShanghaiBill · · Score: 4, Interesting

      Yeah, but then the female employment ratio would fall even lower,

      Would it? My experience, at several tech companies, is that the techies prefer a more gender balanced workplace, and would prefer to have more qualified female co-workers. Research has shown that much anti-women discrimination is actually coming from other women. Most female managers will tell you that they have more resistance from female subordinates than males.

    6. Re:oh boy! by Shoten · · Score: 3, Insightful

      From my experience, the boneheads were almost exclusively in the HR agencies. And that's a light term for fucking-unbelievable-idiots. I have tons of incompetence-filled horror stories. Techies (anything from coders to any branch of engineering), IMHO, should only be recruited by their peers. Period.

      Almost exclusively, yes...but not entirely. And we blacklist recruiting firms as well...at least I do. I have only 6 blacklist entries in the spam management settings for my personal domain, and 4 of them are to keep me from getting contacted by companies like KForce...companies whose recruiters' behavior is so egregious that I consider contact from them to be a threat to my career.

      But then, on the other side, I've interviewed (as a hiring decision maker at my company) people who are so unfuckingbelievably full of shit that I documented it in detail and sent it back to the recruiting firm with an admonishment for not doing a better pre-screen. I would neither be surprised nor bothered if such people were then blacklisted by that recruiter. If a resume is a little bit exaggerated, that's expected. But don't go in for a crucial position with a ton of responsibility that requires a lot of technical expertise if you don't have the slightest goddamned idea how any of it works.

      --

      For your security, this post has been encrypted with ROT-13, twice.
    7. Re:oh boy! by Gr33nJ3ll0 · · Score: 4, Funny

      Hmmm replies to a post about how the grandparent doesn't have DB experience with a DB joke. Sure you're not a recruiter? :)

    8. Re:oh boy! by Anonymous Coward · · Score: 3, Insightful

      My experience, at several tech companies

      Additional anecdotal:

      My experience, running a tech company and interacting with a great many other tech companies... Nobody gives a shit if you've got tits or a cock, or even both.

      Are you competent? Awesome.

      Are you incompetent? GTFO.

      I'm sure somewhere, someone is being abused based on whether their parts are internal or external. No doubt. But we've got a tempest in a teacup situation going on. Which makes sense, techies aren't special magical creatures. They fall for news-o-tainment just like the rest of the world.

    9. Re:oh boy! by cayenne8 · · Score: 3, Insightful
      Here's the thing. NETWORD the hell out of yourself while in school and especially when you are in the workforce.

      Myself and most people I know that work IT (or most any field really) get their next and often better jobs from people they have met and known along the way in life.

      You have to be personable and network, make friends...because when those folks get new jobs, they should become your FIRST contacts you make when you want to job hop.

      When you get to the point where you might consider contracting yourself out...often your foot in the door is with contacts you already know.

      It isn't always what you know, but WHO you know that most often gets you the job.

      And if you can get a little personality and people skills to go with it, you will often get jobs over people that actually may have the edge on you from a purely technical perspective.

      I've raised above ranks of people that were much better technically than I was, but were afraid to stand up and give even a small presentation in front of a group of 10 people, or even their peers.

      So, you may lament everything should be based on merit, but so far in my many years in the real world, that just isn't the case very often.

      Network, meet and stay in touch with people, and you will have much better job opportunities open up for you when you need a job, or when you want to job hop for a better salary.

      And if you ever want to become independent and contract...it is invaluable to have contacts out there that know you and like you.

      --
      Light travels faster than sound. This is why some people appear bright until you hear them speak.........
    10. Re:oh boy! by drafalski · · Score: 5, Funny

      Recruiters would reject an application from Steve Jobs to work at Apple, because he didn't have 20 years of experience in the smart phone field.

      To be fair, his performance has fallen off quite a bit since he died.

    11. Re:oh boy! by FurnitureCyborg · · Score: 4, Informative

      I've had this situation happen to me and I did get a job description... which had been carefully edited by the recruiter. Once the client and I got in the same room we shared looks of disgust at their actions and cut the interview short. I emailed the owner of the agency who responded defensively so I just added their domain to my spam filter. These recruiter agencies give 0 fucks about the workers or even the clients. They have seats to put butts in and thats where their responsibility and proactiveness ends.

    12. Re:oh boy! by Cederic · · Score: 5, Informative

      Here's the thing. NETWORK the hell out of yourself while in school and especially when you are in the workforce.

      Here's the thing. I started working in IT because I don't understand people, can't talk to them, find it hard to build relationships and rarely remember anybody's name.

      Computers don't need that shit, they respond to simple well structured inputs.

      Networking is all lovely for people with great communication skills. I've spent an entire career trying to gain those and although I can walk into a room full of Execs and convince them to back my ideas I still can't fucking network.

      Some of us have to rely on merit and job interviews.

      And if you ever want to become independent and contract...it is invaluable to have contacts out there that know you and like you.

      ..which is why I'm not a contractor. I guess I should be glad I at least recognise this.

    13. Re:oh boy! by Jane+Q.+Public · · Score: 4, Insightful

      Are you competent? Awesome. Are you incompetent? GTFO.

      Okay, BUT... this brings us back to OP.

      Anti-poaching agreements and "blacklists" are equally anti-competitive practices, and have no place in a responsible tech company. (Hear that, Apple?) Blacklists can be abused just as much as the other, PLUS it can encourage discrimination.

      Let's say your HR staff has a candidate who is a tech wiz, but just not a good fit for the company. Rather than just turning them down, a less-than-honest PR dept. could blacklist them, to keep them from getting hired by the competition.

      The same could be done if the hiring person or people just plain didn't like a particular gender or minority.

      I've been a victim in the past of abuse by HR in a large company. The head of HR felt that rather than doing an actual job of HR, it was her real job to protect the company against grievances.

    14. Re:oh boy! by Jane+Q.+Public · · Score: 3, Interesting

      To add to my comment above:

      I once worked for a mid-size multinational (about 1200 employees). When I gained a supervisory position, and annual employee review time came around (itself a bad practice), I was informed in no uncertain terms that it was "unofficial" company policy to never give anyone a really favorable review, because that (A) kept salaries down, and (B) kept headhunters from other companies away.

      My "this is a good company" score for them went down about 40% that day.

    15. Re:oh boy! by safetyinnumbers · · Score: 5, Funny

      For example, pretending to not discriminate on age by asking precisely selected interview questions.

      "Reaction time is a factor in this, so please pay attention. Now, imagine you see some children on your lawn. What's your reaction?"

  2. Scum by Colourspace · · Score: 4, Insightful

    Recruiters (in general, I have known a couple of good ones) are in my opinion the absolute scum of the earth, complete parasites. They rarely have a clue what they are talking about in terms of tech skills, and will try and shoehorn you into any job as long as they get their commission. Just a useless middleman.

    1. Re:Scum by briancork · · Score: 5, Interesting

      I run a recruiting company. And, I am genuinely sorry to hear such criticisms. On the other hand, most people looking at career transitions lament the lack of response they get from technology-centric recruiting platforms like Monster, DICE, and Linkedin (there are a great many). Several years ago, the process of almost any online application realized a 90%+ non-response rate and job seekers were more frustrated by that silence more than anything else. From what I'm hearing from candidates its not getting much better - and, this includes hot hiring areas that include IT development, Accounting, and even Actuaries. In my organization we certainly like to make money. However, we typically earn it by understanding our clients and caring about candidates finding a terrific cultural fit. In fact, we guarantee our placements for a year. That requires solid work and great results. That benefits all three elements - the company, the candidate, and the recruiter. - Cork

    2. Re:Scum by IMightB · · Score: 3, Interesting

      Your sound like the rare exception to the rule. I was recently on a job hunt and put my resume up on dice and monster. I immediately started getting phone calls from people who could barely speak english and wanted me to accept senoir level offers in the SF Bay area for $40/hour with no relocation package. After doing a bit of research, I quickly realized that $40/hour in SF Bay is absolute chump change. I have a wife and 2 kids and that basically leaves me a poverty level unless I want a 2 hour commute wach way. I'd get them up to something reasonable like $85.00/hour and they would mysteriously stop callinf me back. I'm assuming it's because they found a better chump..

  3. Recruiters are my second least favorite people by sinij · · Score: 4, Interesting

    Recruiters, right after realtors and used car salespeople, are my least favorite people in the world. They rarely help you, instead they frequently impede and often profit off your risks and successes.

    Fortunately, technology now allows you to bypass these people. LinkedIn allows you to directly apply to companies, without having to go through recruiters. Even small companies that normally wouldn't have online application process.

    1. Re:Recruiters are my second least favorite people by demontechie · · Score: 3, Funny

      I'm sure he's genuinely sorry to hear such criticisms....

  4. TL;DR "Recruiters" Suck. by nimbius · · Score: 3, Interesting

    Since practically every tech company, including the big 5, hire recruiters its difficult to imagine their in-house recruiting who are likely composed of staff that once held other recruiting jobs dont practice the 'blacklist' and 'poach' policies as well. This isnt about independent recruiting companies but the fallout from apple, google, and others is apparently enough to warrant some defensive posturing from Dice. Throwing unnamed 'amateur' recruiting companies under the bus is a service Dice appears to readily offer for good reason: large staffing and recruiting companies are dice's bread and butter. If the product, namely people applying through Dice, gets wind that recruiters secretly blacklist and use underhanded techniques, it might impact their bottom line. ending the "article" with an apathetic platitude "You May Never Know Why You Were Rejected" further serves to keep the cattle in their cars.

    --
    Good people go to bed earlier.
    1. Re:TL;DR "Recruiters" Suck. by CrankyFool · · Score: 5, Interesting

      I work for a tech company that, for exactly this reason, tends to hire people who've never recruited before into its recruiting group -- that way, they're less likely to be broken (we also consider hiring managers responsible for recruiting, and recruiters don't have any technical conversations with candidates).

      That said, I'm not all that opposed to blacklists, and I know that we use them ourselves. If you interview with us and make profoundly idiotic statements (I was once in a hiring loop where the candidate told the recruiter, an Asian-American woman, that he'd never hire an Asian woman because they're too diffident. After a moment's pause, he then amended to note that it wasn't that he was sexist -- he wouldn't hire an Asian-American man, either) I don't see a huge reason why we'd want to bring you in, ever again, for another position.

      (Anti-poaching agreements, though, are just evil)

  5. Bull by gurps_npc · · Score: 4, Interesting
    Recruiters job is not to help you. Nor is it to help the employers.

    Their job is not to screw up. That means they have to take the SAFE choices.

    Companies dislike training. They would rather hire someone who already has all the named skills to do the job. So they go looking for that.

    The problem is that those named skills? The reason they are named is that they have classes to teach you them.

    What corporations usually really want and need are those qualities and un-named nebulous skill that can not be taught. They are not named because their are no classes, because they can't be taught in anything less than years. Or they are innate qualities - like intelligence and creativity - that people are born with.

    As a direct result, recruiters go looking for the one thing they should NOT look for - the people that have the sills that can be taught. All the time ignoring the qualities and skills that can not be taught.

    As for messing up an interview - that is just plain bad luck. You get sick, you have a bad day, etc.

    Recruiters are a necessary part of a very flawed system. But they did not create the system, they merely try to make money satisfying the system.

    --
    excitingthingstodo.blogspot.com
    1. Re:Bull by sandytaru · · Score: 3, Insightful

      When I did tech support for a very small IT shop, the manager there said he deliberately hired based on personality. He'd hired some guys with certs out their ears and a decade of experience who would then argue with the end users, resulting in the users getting angry with IT. After that, he switched tactics and hired tech savvy part time students from the local university who had all the necessary people skills, and taught them the tech skills they needed. This resulted in 1. happier customers 2. cheaper labor 3. great experience for the employees, who were paid pretty well for part time and who graduated with 1-3 years of goodies under the belts and usually at least A+ by the time they were done with their college degrees. Most of us alumni out of that tech shop have moved on to good, well-paying jobs we would not have been qualified for otherwise.

      --
      Occasionally living proof of the Ballmer peak.
  6. Dice could fix it by Charliemopps · · Score: 5, Insightful

    Since we have DICE in this discussion, why don't you fix it? If DICE is our friend and helping us to get a job, you could very easily change the rules to make this more worker friendly. There are only really 2 job sites, Monster and DICE. Why doesn't DICE get together with Monster and agree on some changes.

    #1. require salary info in the job posting. It's insulting and dishonest to allow employers to not even bother telling us what they're willing to pay until after the interview process.
    #2. require employers to assert that they don't use blacklists and no poaching agreements or risk losing access to your services.

    Alternatively, maybe we the workers should setup our own employment site that does protect us and then refuse to use sites like DICE and Monster. We have the power, it's our laziness that allows them to continue abusing us.

  7. 2 types of recruiters and 2 types of candidates by dheltzel · · Score: 3, Insightful

    There are 2 types of recruiters, those with "skin in the game" (like in house recruiters) and those only trying to make their quota so they can keep eating.

    There are 2 types of candidates, those who need a job bad enough to work with any recruiter, and those that can get a job easily because they have "in demand" skills, they don't need (or want to deal with) the second type of recruiter.

    Luckily, I'm the second type of candidate and I will never again deal with the second type of recruiter. I love captive recruiters, even if I don't particularly care to work for their company, and I will happily give them referrals if I can. But the independent recruiters are all scum, and I choose that characterization carefully, I've never met one that was not, though interestingly they all swear they are different than the others. I'm working on a form letter to send to the scum recruiters, but I'm too nice to actually send it, so I'll just continue to ignore them. Like telemarketers and spammers, I realize they need to make a living, they just aren't going to get any help from me.

  8. My take... by Ronin+Developer · · Score: 3, Informative

    Since 1979, I have been employed, able to move between jobs, in high demand and able to ignore recruiters. It wasn't until 2011 when I experienced my first layoff that I had to give recruiters serious consideration as the entire employment landscape had changed.

    I have had to figure out how to work with recruiters - understand how they work and separate the chaff from the wheat.

    Recruiters come in many different flavors. The younger tech worker will. more likely than not, deal with younger and less experienced recruiters. More experienced prospectives get handed off to the more established recruiters. And, since they get a commission based on things like the salary of the hire, to the victors go the spoils, right? The less experienced have to deal with more perspectives in order to earn enough for a bite to eat. It makes them hungry. And, it can make them rude.

    One thing you should never do is piss them off. Yes, you can be blacklisted very quickly. Given how many corporations use recruiters and how frequently they change firms, that blacklist can follow you around and persist based on whether they record your transgression in their systems or not.

    You need to stay on top of the recruiter (sounds promising given how many good looking ladies work in the field...good luck with that) and watch how they modify YOUR resume. They WILL rewrite your resume in their style and draw from what you submit to them. You HAVE the RIGHT to see what it is that they are submitted to their client on your behalf. Ask for it. Also, ask for a limited right to represent. More reputable firms will only hold you to a given position - not lock you out or blindly send your resume. But, get it in writing before you sign on so you can work with other recruiters for different positions and companies.

    Make yourself accessible but not overly accessible. I use Google Voice to take recruiter calls. It lets me weed out those who I have an established relationship with (and, who I have given my cell number) and those cold calling me. The call transcripts the GV produces can be rather humourous as a by product - good for a laugh. I thought about publishing some of the funnier transcripts (Hi .my name is , I think I am a recruiter).

    I ignore most emails from recruiters from those that exhibit too much familiarity, poor grammar, provide limited details, ask for too much information (no, I AM NOT going to give you my salary history for the past 30+ years, my SSN, or my first born) or don't respect simple things like my geographic location or skillset. Additionally, while I might not respond to every email, I do look at the more promising ones to see if two or more emails appear to represent the same position. In one situation, I had three recruiters from three different offshore firms trying to represent me for the same position with the State for a mobile architect. One would say the position was at $55/hr and 6 month duration and another would say it's $70/hr for 12 month CTH while another was saying it offered $85/hr for 12 months (no, CTH). Yes, the were for the EXACT same position (they cut and paste from the same feed). And, when I spoke with a firm in the State and asked if they knew about this position, I found out that the State was actually paying $110hr, it was 6 months (6 months left in the fiscal year), but expected the contract to be renewed for another year. So, it makes sense to shop around.

    When you find a recruiter that seems like a good match, work with them. And, keep them on file. I still get calls from many of them hoping I am willing to leave my current employer - I will listen and consider even if it really isn't in the cards. They have gotten to know me. They are keepers. If they change firms, find out where they have gone. I have a short list of those I will seek out if my situation changes again.

    As for job sites such as DICE and MONSTER. I have found DICE to be pretty good at sending job descriptions that better match what I might

  9. There are a few very good recruiters out there... by The+Technomancer · · Score: 4, Insightful
    ...that have matched me to some awesome roles I've had. Those ones are worth their weight in gold.

    The best signs I've seen that a recruiter is quality are:


    They don't call during the workday

    They don't spam you with every gig they have available that you match a keyword search for

    They don't push back on when high salary requirements are communicated


    Those would seem to be three pretty simple signs, but it's amazing how many recruiters fail those tests, ESPECIALLY the third sign, which is arguably the most important.

    See, with open floor plans abound, calling me during the workday assures that I'm not going to get to talk to you (and everyone suspects the person stepping away from his desk all the time to take calls of looking for a new gig). The spray-and-pray recruiting method tells me that you don't give a crap about actually mapping people to jobs, you just want as many "sales" as possible.

    Finally, any recruiter that pushes back on pay requirements is afraid of losing their entire commission by having what seems to be a good match go up in flames over the candidate going for top dollar -- after all, they don't have an incentive to get you the best possible salary they can (even though they'l all say that), but they have the incentive to get you to accept an offer as fast as possible to bring in a constant stream of commissions. Negotiations falling apart over, say, asking for $160,000/yr rather than settling for $150,000/yr means that if they're seeing a 5 percent commission on first year's salary, means they're risking $7,500 to push for your extra ten grand, which only gets them another $500 if successful.

    --
    Any sufficiently advanced technology is indistinguishable from magic.

    -- Arthur C. Clarke