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Italian City To Dump OpenOffice For Microsoft After Four Years

An anonymous reader writes: Between 2011 and 2014, the municipality of Pesaro, Italy, trained up its 500 employees to use OpenOffice. However, last year the organization decided to switch back to Microsoft and use its cloud productivity suite Office 365. According to a report from Netics Observatory (Google translation of Italian original), the city administration will be able to save up to 80% of the software's total cost of ownership by going back. The savings are largely due to the significant and unexpected deployment costs. In particular, having to repaginate and tweak a number of documents due to a lack of compatibility between the proprietary and the open source systems translated into a considerable waste of time and productivity. The management estimates that every day roughly 300 employees had to spend up to 15 minutes each sorting out such issues.

316 comments

  1. Sounds like an ad by Anonymous Coward · · Score: 4, Insightful

    For some product

    1. Re:Sounds like an ad by ashshy · · Score: 4, Insightful

      Yup. Original source: news.microsoft.com

      --
      #o#
      O Moo.
    2. Re:Sounds like an ad by U2xhc2hkb3QgU3Vja3M · · Score: 4, Insightful

      Microsoft press release or not, it's something that's happening.

    3. Re:Sounds like an ad by thaylin · · Score: 5, Insightful

      It matters a lot. For example what is the price that MS gave on office for that city, did they give it to them for free now to do so? Then that would matter greatly.

      --
      When you cant win, ad hominem.
    4. Re:Sounds like an ad by U2xhc2hkb3QgU3Vja3M · · Score: 3, Interesting

      I didn't say that it didn't matter, I said that it was happening. The source of the news is irrelevant. You're right that the price of Office365 probably played a role but I'm not so sure it played a significant one. After all, Microsoft are competing against free.

    5. Re:Sounds like an ad by SJHillman · · Score: 4, Insightful

      The source of news is not irrelevant. Any source can be biased and can present, twist or omit facts that can greatly change the substance of the news.

    6. Re:Sounds like an ad by U2xhc2hkb3QgU3Vja3M · · Score: 1

      Well I'm assuming that it's true, of course. I may not like Microsoft much but we should be able to verify the information contained in that press release.

    7. Re:Sounds like an ad by Anonymous Coward · · Score: 1

      The source _is_ relevant. If you RTFA the focal point seems to be a "technical" problem (compatibility issue). It was not. Microsoft start pouring money on the city both giving money/HW to the city (a commendable action) and giving money to the politicians (less commendable).
      So source matters.

    8. Re:Sounds like an ad by ZeroPly · · Score: 3, Informative

      "Free" is how they sell the change to the public. In reality, the open suites simply cannot compete with MS Office on the basis of features. I've used Linux since 1992, and have used Open Office and Libre Office at home for years. But some tasks which would be considered simple in Excel are impossible in Libre. For example, I can create a dashboard in Excel fairly easily, that pulls tickets from the helpdesk SQL database, and gives me a histogram of ages. I have found no way to do that in Libre.

      For home use, I would definitely recommend Libre for anyone who doesn't have a particular reason to choose MS Office. But businesses can easily paint themselves into a corner by getting rid of Access.

      --
      Support microSD: in a post 9/11 world, it is unwise to carry your data on media that you cannot comfortably swallow.
    9. Re:Sounds like an ad by Anonymous Coward · · Score: 1

      Um, Source ?

    10. Re: Sounds like an ad by Anonymous Coward · · Score: 5, Insightful

      Who the hell uses spreadsheets for ticket management..? Anyone who has the knowledge to do that should habe the knowledge why it's an awful idea.

    11. Re:Sounds like an ad by U2xhc2hkb3QgU3Vja3M · · Score: 1

      My original comment was about the fact that the Italian city was switching to Office365, I wasn't talking about the reasons for it.

    12. Re: Sounds like an ad by ender- · · Score: 5, Insightful

      It helps if you actually read the comment [Crazy idea on Slashdot I know]. They weren't using Excel for ticketing. They were using Excel to create a dashboard displaying information and metrics about tickets in their actual ticketing system, which while it may not be the optimal way to do that, doesn't strike me as that unreasonable.

    13. Re:Sounds like an ad by fahrbot-bot · · Score: 1

      But some tasks which would be considered simple in Excel are impossible in Libre.

      Or greeting cards in MS Publisher vs. Open Office Writer/Draw.

      --
      It must have been something you assimilated. . . .
    14. Re: Sounds like an ad by Captain+Splendid · · Score: 3, Insightful

      Which is fine, but if you're going to use such an edge case to make the claim that one suite of software is superior to the other, you're on thin ice.

      --
      Linux, you magnificent bastard, I read the fucking manual!
    15. Re:Sounds like an ad by LifesABeach · · Score: 4, Funny

      The source is relivent; consider Donald Trump telling you how to comb your hair.

    16. Re:Sounds like an ad by LifesABeach · · Score: 1

      There's a reason for the first three letters of assume.

    17. Re:Sounds like an ad by Penguinisto · · Score: 1

      True, but consider that the reasons behind it are just as important.

      In 1950's Soviet Russia, the trains always ran on time according to any press release that mentioned it... but the reason why is simple: Anyone who delayed a train run (or dared to say that they rarely ran on time) was labeled a 'counter-revolutionary' and either sent to a gulag or shot.

      --
      Quo usque tandem abutere, Nimbus, patientia nostra?
    18. Re: Sounds like an ad by LifesABeach · · Score: 2

      It is an interesting functionality for a spread sheet. Lets take a look at it. One sheet could hold the data base data. Another sheet can hold the various calculations for a given row, or componets on the desired dash board. Another sheet can hold the Dash Board. Yup, Libre Office does that. Sounds to me like someone is to lazy to google it, or to stupid to google it, or both. What does that say of those that govern?

    19. Re: Sounds like an ad by Anonymous Coward · · Score: 1

      Pulling data from a database for display and analysis is hardly an edge case in a business setting...

    20. Re: Sounds like an ad by Anonymous Coward · · Score: 1

      Microsoft doesn't adhere to the open document standards so instead of doing the work they are just going to continue to pay Microsoft? Man am I in the wrong racket, I mean scam, er business.

    21. Re: Sounds like an ad by Anonymous Coward · · Score: 0

      What does that say of those that govern?

      Nothing?

      Governments like changing things. If they didn't reorganize all the time they would have to find something useful to waste money on.

    22. Re: Sounds like an ad by Anonymous Coward · · Score: 0

      When you use the argument that every example is an edge case, you're on thin ice.

    23. Re:Sounds like an ad by hairyfeet · · Score: 1, Insightful

      They probably didn't have to pay them anything, its just common sense.

      1.-You use tool Y, you write applications in tool Y, save important work in tool Y, and are easily able to find workers that are skilled in tool Y. 2.- You then switch to tool X to "save money" but like most bean counters they only look at the initial cost of X and never calculate the transition costs that switching to Y will cost the company, namely that it will 3.- cost money to have somebody rewrite all those applications (because as we have seen here numerous times LO and MSO are "compatible" only at the most superficial level, try loading a complex Excel sheet with VBA or a huge document with annotations, headers, footers,etc into LO and see how little it resembles the original, likewise with LO to MSO), 4.- you've tied a boat anchor to your workers as all their experience in Y is worth nothing so they may as well be HS kids off the street, so when you figure in the cost of the above? You end up with losing money by switching to the "free" product.

      This is why I don't carry Linux at the shop and will in fact strip a perfectly running machine rather than putting Linux on it, because the Linux mythical man month "let the kernel devs handle it" mess of a driver subsystem means that if my customer owns the PC just 3 years thanks to drivers breaking on forced upgrades (which are required for security patches) the system would cost them more than if I had simply installed Windows as the $35 an hour I charge to fix the system when the drivers break makes Linux more expensive.

      And no Linux advocates the average user does NOT want to keep a second system around (usually Windows) to Google for fixes to the first, play "hunt the forum for a solution" nor spend hours in the 1970s GUI known as Bash trying to work around the fact that Linux doesn't have simple tools that allow rollback of drivers nor a system restore, both of which Windows has had since 2000. All they want is a system that will work for the lifetime of the hardware and as my little challenge has shown conclusively while you can take every version of Windows from 2K up from RTM to currently without the drivers breaking sadly the same is not true of Linux.

      Does this make LO or Linux bad tools? Not if used correctly, such as giving LO to home users that do not require compatibility nor are using complex layout wrt LO or using Linux in a server role which the vast majority of development in Linux is dedicated to, its only when you try to shoehorn the tool into a role that its ill equipped to handle that you end up with problems like in TFA.

      --
      ACs don't waste your time replying, your posts are never seen by me.
    24. Re:Sounds like an ad by pjpII · · Score: 1

      Actually, I find that I have to keep both on my computer for easier work. I do a lot of work with text heavy CSV files, like linguistic concordances drawn from a database. Libre has features that Excel doesn't, such as regular expressions in filters/searches, and much much better handling of UTF-8 for export. I often find myself with workflows that require BOTH, which is absurd. Luckily, I don't have to pay for Excel, my employer does, so it could be worse.

    25. Re:Sounds like an ad by savuporo · · Score: 1

      Uh .. price, i.e. TCO is obviously the key decision factor for many users. It has to play a significant role for these decisions.
      TFA is saying its cheaper to run MSFT products at large scale than the open source counterpart. Thats the news, its all about price.
      Obviously its not a 'fair match', as TCO of cloud hosted product in this decade will very easily work out to be lower, but given a choice between the available options ..

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      http://validator.w3.org/check?uri=http%3A%2F%2Fwww.slashdot.org Errors found while checking this document as HTML5!
    26. Re: Sounds like an ad by Anonymous Coward · · Score: 0

      If Libre Office doesn't do it, it's an uninteresting edge case.

      If Libre Office does do it, it's useful and the user is too lazy or stupid to Google it.

      Libre Office is dead. Long live Libre Office!

    27. Re: Sounds like an ad by Curunir_wolf · · Score: 1

      Which is fine, but if you're going to use such an edge case to make the claim that one suite of software is superior to the other, you're on thin ice.

      But this is not the only edge case, there are lots of them. As the OP said, Libre is fine for most users, especially home users, but many people run into lots of edge cases, and even if their task is doable, it will take more effort and time. For businesses, that means it's costing them money.

      --
      "Somebody has to do something. It's just incredibly pathetic it has to be us."
      --- Jerry Garcia
    28. Re: Sounds like an ad by Feral+Nerd · · Score: 5, Insightful

      Which is fine, but if you're going to use such an edge case to make the claim that one suite of software is superior to the other, you're on thin ice.

      If that one edge case was his entire case against Liber Office you'd have a point, however he just cited it as a single example. I expect that when it comes to features in spreadsheet apps it's a bit like search engines. The searches that make or break a search engines is not the ability to return hits for not common searches like "america's got talent winners" it's being able to return results for a large set of rare and specific searches like: "ip67 rated bulkhead mounted sma connectors" or "new old stock 1965 mustang steering box". If you talk to people who use Excel extensively to analyze data you'll quickly find that the reason they find LibreOffice lacking is not because Libreoffice is lacking basic features, it is because the Libre Spreadsheet app is unable to perform a for a wide collection of really specific 'edge' tasks that Excel can either do out of the box or for which there exist well established and professionally maintained third party Excel expansion packages. All of that is simply down to Excel having been around longer and having many more users doing a wider variety of specialised tasks that Libreoffice Calc has had and for Libreoffice Calc that boils down to the fact that gaining market share will be a long and tedious up hill struggle.

    29. Re: Sounds like an ad by Anonymous Coward · · Score: 1

      Holding data in a spreadsheet is pretty stupid, that's what databases are for. Displaying data in a spreadsheet on the other hand is what it's made for.

      So the live-binding the SQL-database is pretty significant, especially if it's easy.

    30. Re:Sounds like an ad by Anonymous Coward · · Score: 0

      Yeah? On OSX, LibreOffice only does certain Unicode exports from XLS properly. Office is shit and slow.

    31. Re:Sounds like an ad by Anonymous Coward · · Score: 0

      Just like get the facts campaign.

    32. Re:Sounds like an ad by Deathlizard · · Score: 1

      I'm actually surprised Mail merge didn't doom OpenOffice/LibreOffice from the start. In office it's roughly a 6 step process to set one up using the mail merge wizard. in LibreOffice, depending on what kind of merge, is at least twice as many steps, with each step much more involved than the office steps. Also it uses LibreOffice's Database, which is fine, but it needs Java, Which I avoid like the plague.

      I just wish that LibreOffice would adopt a wizard like system for the more complex features it has with the option to skip the wizard for more power user options. It would make my job a lot easier in the training dept.

    33. Re: Sounds like an ad by Anonymous Coward · · Score: 0

      Except no. You're talking about apples and cabbages. He said an Excel to SQL DB. Excel has literal hooks into SQL, because it's made by the same company. LibreOffice does not make MariaDB, nor is it even fair to expect a spreadsheet to do so. It's a crappy use case, where the user is making a really stupid edge case that doesn't make sense. It's like saying you built a tractor powered by a Ferrari engine and it's not working as well as a custom built John Deere. What he's saying he built should be built in something better for it.

    34. Re:Sounds like an ad by Lumpy · · Score: 4, Interesting

      Because microsoft gave them unlimited free use licenses for 5 years.

      And they will have the exact same problems, as Office 365 has huge incompatabilities with a lot of older word docs as well as spreadsheets, etc...

      It's a BS article trying to spin the fact that Microsoft caved in and gave the city a lot of free to ge tthem to switch back.

      --
      Do not look at laser with remaining good eye.
    35. Re:Sounds like an ad by dimeglio · · Score: 4, Insightful

      I expect there will be a number of such switcharoos from open source to closed source then back again. It all depends who is the CIO and how Microsoft has influenced their lives.

      --
      Views expressed do not necessarily reflect those of the author.
    36. Re:Sounds like an ad by TsuruchiBrian · · Score: 1

      Why would you make that assumption?

    37. Re: Sounds like an ad by TsuruchiBrian · · Score: 1

      Making UML models of software is not an edge case in a business setting either. That doesn't mean it makes sense to do it in a spreadsheet.

    38. Re:Sounds like an ad by jedidiah · · Score: 1

      Yes, but these are Italians. Making extra work for people is not incompatible with how they operate. Whining about 15 minutes a day per employee seems out of place and even a little petty for them.

      Cloud products are their own can of worms.

      --
      A Pirate and a Puritan look the same on a balance sheet.
    39. Re:Sounds like an ad by jedidiah · · Score: 1

      ...except the logical and most effective location for such a feature is in the ticket tracking system itself. "Bit banging" an application database is fun if you're a hobbyist but a poor choice if you are any kind of large organization.

      --
      A Pirate and a Puritan look the same on a balance sheet.
    40. Re:Sounds like an ad by Anonymous Coward · · Score: 1

      It largely has to do with how much "page flipping" needs to be done.

      For example. I can get away with OpenOffice because exactly zero people I know rely on MS Word or MS Excel, and the documents we send back and forth, even though they might be .doc or .xls are generated by software that is not MS Word or MS Excel. If "spending 15 minutes" having to re-paginate things is an issue, that's because someone is doing something wrong along the line.

      That said, the minute someone attempts to use MS Word or Excel, it will be "reformatted" to fit the default printer. That is a problem. And then when it's sent back to someone with OpenOffice, it will get reformatted again, thus the "wastes 15 minutes in doing stuff" = lost productivity. The lost productivty is caused by switching software back and forth which indicates a problem with Microsoft's software in it's inablity to preserve formatting in "version upgrade" of documents.

    41. Re:Sounds like an ad by Anonymous Coward · · Score: 0

      Why are you comparing an - although admittedly bad - DTP application to a program for making drawings and a Word-processor? Methinks you're either deliberately disingenuous or incompetent.

    42. Re: Sounds like an ad by jedidiah · · Score: 1

      > Pulling data from a database for display and analysis is hardly an edge case in a business setting...

      Yes, but anything short of a lemonade stand is going to have much better and more sophisticated tools do that sort of thing. They wont be pounding in screws with hammers.

      --
      A Pirate and a Puritan look the same on a balance sheet.
    43. Re: Sounds like an ad by Captain+Splendid · · Score: 1

      So the live-binding the SQL-database is pretty significant, especially if it's easy.

      Not to the majority of the user base who are using it to write letters to their grandkids or gin up a quick flyer, which is the whole point of this thread. The software in queston may or may not suck in specific ways, but to everybody who isn't a slashdotter, it's irrelevant.

      --
      Linux, you magnificent bastard, I read the fucking manual!
    44. Re:Sounds like an ad by ilguido · · Score: 1

      The circumstances are equally important. For example it must be not a case that in 2014 a new mayor was elected in Pesaro: the new city council for some reason decided to switch back to MS Office. Perhaps there was some kind of deal, perhaps the new city councilors were not as expert as the old ones, that were in charge since 2004 (two elections). Perhaps there were people complaining about the transition and the new council just wanted to quickly fulfill those wishes (they are politicians after all).

      The same article says that other cities use Google Docs. While some municipalities, much bigger than Pesaro, are switching to Open Office. Some towns, like Turin, have very detailed and well supported plans, perhaps it is just that Pesaro didn't have a good plan.

    45. Re: Sounds like an ad by cyber-vandal · · Score: 2

      Pulling data from an external data source and reporting on it is a pretty common use of Excel in businesses. It's hardly an edge case.

    46. Re:Sounds like an ad by jedidiah · · Score: 0

      That's funny because any time I install Windows on bare metal, I need a second system around to deal with all of the devices that aren't supported out of the box.

      Not having any sort of working NIC is nasty when you have to beat the bushes to download extra stuff to get your box running.

      A lot of the more "sophisticated" features you mention in Windows aren't there because Windows is inherently better. Those features are there because Windows shits it's pants all the time and you need those recovery tools.

      --
      A Pirate and a Puritan look the same on a balance sheet.
    47. Re:Sounds like an ad by jedidiah · · Score: 0

      If it was really "compatibility" issues then this would have come up a lot sooner. It probably would have stopped the original rollout.

      There's more going on here than the alleged technical aspects of the situation.

      --
      A Pirate and a Puritan look the same on a balance sheet.
    48. Re: Sounds like an ad by cyber-vandal · · Score: 1

      It's very relevant to a number of people in a large number of businesses who are Excel's primary audience. This is a story about a city administration who will be using Office for many things that home users wouldn't. Your delusions notwithstanding.

    49. Re:Sounds like an ad by Anonymous Coward · · Score: 0

      So? If "teh Open Source" is so great, they would stick with OpenOffice, no matter the price (or lack thereof) at which Office is being offered.

    50. Re:Sounds like an ad by turbidostato · · Score: 1

      "Microsoft press release or not, it's something that's happening."

      Yes. Once again, Microsoft's product limitations, lack of compatibility and users' lock-in in this case, are portrayed as limitations of their competitors.

    51. Re: Sounds like an ad by turbidostato · · Score: 3, Informative

      "t's like saying you built a tractor powered by a Ferrari engine and it's not working as well as a custom built John Deere"

      Your problem. It was not a Ferrari what you were looking for, but a Lamborghini.

    52. Re:Sounds like an ad by TsuruchiBrian · · Score: 1

      Except it's not just "tool Y". It's "tool Y 95, 97, 2000, 2003, 2007, 2010, 2013" And the whole time they are changing shit and people still need to be retrained regardless.

    53. Re: Sounds like an ad by Anonymous Coward · · Score: 0

      Holding data in a spreadsheet is pretty stupid, that's what databases are for. Displaying data in a spreadsheet on the other hand is what it's made for.

      So the live-binding the SQL-database is pretty significant, especially if it's easy.

      A script-backed webpage for the ticketing system dashboard makes more sense than Microsoft Excel or Libre Office.

    54. Re:Sounds like an ad by markhb · · Score: 1

      They may be using Bugzilla, in which the lack of decent dashboarding is legendary.

      --
      Save Maine's economy: write stuff down. All comments are exclusively my own, not my employer.
    55. Re:Sounds like an ad by turbidostato · · Score: 2

      "TFA is saying its cheaper to run MSFT products at large scale than the open source counterpart"

      No. TFA is saying that is cheaper to accept MSFT lock-in than to use *any* competitor. It is not a case of Office vs Openoffice but about Microsoft locking out everybody else.

      I would hope for public officials to look a bit beyond TCO and analyze the root causes for public benefit but, alas, it seems that's not the case.

    56. Re:Sounds like an ad by r1348 · · Score: 2

      The source does count, since the numbers they give really don't add up. Here's a good analysis, it's in Italian sorry: http://www.techeconomy.it/2015...

      Also, by technical issues they mean "we relay a lot on Access and have no will to convert".

    57. Re:Sounds like an ad by tnk1 · · Score: 1

      Donald Trump would give you great advice about your hair. Here it is:

      1. Make a billion dollars
      2. Comb it any way you like
      3. ???
      4. Attractive women oddly don't concern themselves as much with your hairstyle any more (Profit)

    58. Re:Sounds like an ad by macs4all · · Score: 1

      I've used Linux since 1992

      Um, I don't think that is possible. Especially not with your User ID.

      History of Linux.

      I smell a Rat.

      And I've been using OS X since 1997.

    59. Re:Sounds like an ad by tnk1 · · Score: 2

      I agree that your comment is simply stating that it is just happening. I'm wondering why you bothered to make such as statement though if all you're doing is reiterating what the headline and summary already said.

      That's like saying "someone dropped a nuclear weapon on a city today" and then expecting people to not want to dig deeper on something like that. Of course, most people would want to go the next step and ask "why". And you can be certain that Microsoft isn't just doing it to say, "Oh and by the way, this happened today, FYI" There is the expectation you will analyze it.

      Microsoft would like you to believe that it is because OpenOffice costs you more money in a "Total Cost of Ownership" sort of way. Their press releases will push that. That's why they used the time of their marketing department to release the statement.

      So, now we are led to wonder whether we should take that at face value or look under the covers. If the real reason is that Microsoft heavily discounted Office to the point that the issues with OpenOffice became enough to make them switch to a reduced-price MS deal, then the TCO argument becomes a lot less applicable to most organizations who would be expected to buy Office 365 at full price.

      If Microsoft paid me to use their products, I'd most likely take them up on their offer for something like Office. That doesn't imply I'd use Office if I had to pay for it, and it doesn't imply that *you* should pay for it either.

    60. Re: Sounds like an ad by bitflusher · · Score: 1

      This, really when the business is changing all the time and when data is pulled for one manager for a report that will be used for only a couple of months. Perhaps it is not perfect, perhaps is is only 70 percent ok. But having 70 in 2 hours only to te discarted in 6 months is better than 100 percent ok after one year.

    61. Re:Sounds like an ad by macs4all · · Score: 1

      Look, it's Harry Asshole, making himself look like an idiot again because a Linux touched him in a funny place when he was a kid. LOL

      Looks to me like the Linux fanboi AC is the one that's all butthurt and unwilling to accept the sad truth; not Hairyfeet.

    62. Re:Sounds like an ad by tnk1 · · Score: 2

      I'd have to agree with that. Italy never seemed the epitome of labor efficiency to me to begin with.

      Of course, I do need to point out that there are annoyances with OpenOffice that have prevented me from bothering with it for long. Could I get around them? Absolutely. Do I want to bother? Not really. So I agree that the Italians probably had real challenges.

      The question is: were those challenges really enough to change the TCO advantage? I wonder.

      The fact that I prefer MS Office does not mean MS Office is a software product that I would buy. I get Office because I have a work laptop with it installed. Office is a better product than OpenOffice, and because it is free to me, MS Office always wins.

      If I had to buy MS Office, though? I'd certainly look to OpenOffice instead of spending money on a subscription. It still has just as many annoyances as before, but it isn't worth a pile of money for me to not just get around them. MS Office is better than OpenOffice, but it isn't that much better that I'd pay for it.

      It remains to see what the real reason for the switch was. Maybe it was inefficiencies. Or maybe it was, "the IT department hates supporting OpenOffice and they tried to get a sweet deal with MS so they could switch." The whole 15 minutes per person argument might simply have been normal inefficiencies in an Italian city. A convenient excuse to have, just like someone being shocked... *shocked* that there might be gambling being done in a particular establishment.

    63. Re:Sounds like an ad by tnk1 · · Score: 1

      Of course this is true. And unfortunately the real argument is:

      MS Office is used everywhere else. Why would *you* want to be different? All you're going to do is make trouble for yourselves. Just give up already and pay.

      It doesn't matter if MS does its best to break things so that you have to re-paginate. Just pay them.

      Now... doesn't that feel better when you do what I suggest? I mean, why would you do something that causes me to punch you in the face repeatedly? Do you like being punched? Of course not!

      Here's a towel and a discount. Clean yourself up so you look good for the press release photo.

    64. Re:Sounds like an ad by tnk1 · · Score: 2

      They're not even locking people out. They're saying that they're making "open standards" and then doing their best to break anyone else's implementation of those "open standards".

      It's like telling everyone your door is unlocked and open, and then tripping anyone who goes though it.

    65. Re:Sounds like an ad by Quirkz · · Score: 1

      On the flip side, I've had LibreOffice compatibility successes that weren't possible with Office. A bunch of older documents from the late '90's became unreadable during some combination of OS/Office upgrades. For a while I thought they were lost, but I tried LibreOffice out of desperation and it converted them just fine.

    66. Re: Sounds like an ad by KingMotley · · Score: 1

      I'd say if you are using Excel to write letters to your grandkids, you are doing it wrong.

    67. Re: Sounds like an ad by KingMotley · · Score: 3, Informative

      Well, except that Excel has the ability to query not only SQL, but also Oracle, DB2, MariaDB, other Excel spreadsheets, web pages, and flat files. LibreOffice... None.

    68. Re:Sounds like an ad by Anonymous Coward · · Score: 0

      I think saying there is, "no way" to do that in LibreOffice may be a little much. Have you ever looked at using a JDBC Connection or the MySQL Native Connector?

    69. Re:Sounds like an ad by Anonymous Coward · · Score: 0

      Greeting cards are not "impossible" in OpenOffice Draw. Have you considered participating in the community by creating some templates?

    70. Re:Sounds like an ad by Anonymous Coward · · Score: 0

      YOU'RE FIRED!!

    71. Re:Sounds like an ad by Anonymous Coward · · Score: 0

      This is positively the oddest rant I have ever heard about Linux. I fully understand there are shops that do not want to support Linux, and that is completely up to them.

      However, if the system is setup correctly, with the right hardware chosen, and a fairly new user friendly distribution like Ubuntu is used (especially one with long term support) there will not be driver issues (hint: this is what Apple does with OS X).

      I also was confused when you said you could bring a system from 2K up to a current Windows build without any driver issues, but that was one of the biggest gripes when people first started installing Vista.

    72. Re:Sounds like an ad by ZeroPly · · Score: 1

      Yes, sure, let's compare those two ideas:

      (1) I write up a RFP, we contract the appropriate programmers, license a development API for the helpdesk system, develop formal requirements, and spend around $100,000 for a feature that we will use maybe three times in the next year.

      (2) I write a SQL query in 5 minutes that pulls the appropriate data, then spend another 15 minutes making the Excel spreadsheet work with it. I give it to my boss and leave for the day at 5pm.

      Without knowing anything about our business environment, take a wild guess which method my COO prefers. I'll even give you a clue - he doesn't like spending huge sums of money.

      --
      Support microSD: in a post 9/11 world, it is unwise to carry your data on media that you cannot comfortably swallow.
    73. Re: Sounds like an ad by TomH123 · · Score: 1

      Where did you get the idea that open source it's free?

    74. Re: Sounds like an ad by Anonymous Coward · · Score: 0

      I've worked in financial administration and 90% of the work done there is making interactive Excel reports based on live business data. If you want to call that an edge case, so be it. And yes, it's possible to use something other than Excel, but it won't be as easy to do, it will take longer, and I would probably need to pay someone else to do it for me. Not an option.

      And for scientific work Calc has major shortcomings that Excel doesn't have, especially in the analysis and graphing department.

    75. Re: Sounds like an ad by Anonymous Coward · · Score: 0

      > If Libre Office doesn't do it

      The source cites Openoffice; it is unclear to me whether it's talking about Openoffice.org or Apache Openoffice.

      Libreoffice (if I understand correctly) is way more compatible with "proprietary" suites.

      Also, most repagination is due to lack of the same fonts which proprietary suites use; I'd like to see them using a proprietary office without proprietary fonts (there's a lot of great free-as-in-beer fonts). I suspect repagination problems would vanish...

      Some local NGO could also do some tests with the Italian language. In my language (which is not English) the M$ syntax checker often suggests corrections which match English grammar rules. There's a special one which is even funny: it wants me to avoid difficult words...

      This phrase in particular: "due to a lack of compatibility between the proprietary and the open source systems" means to me "because it is not Office". Do they have any kind of accountability there? In my country, not an example of high morals itself, things are supposed to be bought without regard to brand in public procurement.

      And who controls such compatibility? Who do you think is not interested in compatibility? Heck, at work we can't even use ^V between Excel and our in-house apps. If you GUI can't paste, well, that is a serious hindrance (but right-click/paste works, so why does the darn shortcut not work?).

      Finally, if they want compatibility with proprietary documents, I'm sorry, but they're in for a world of sorrow. Why Office apps have a compatibility mode? A: Because they are not normally compatible.

    76. Re:Sounds like an ad by AthanasiusKircher · · Score: 1

      And no Linux advocates the average user does NOT want to keep a second system around (usually Windows) to Google for fixes to the first, play "hunt the forum for a solution" nor spend hours in the 1970s GUI known as Bash trying to work around the fact that Linux doesn't have simple tools that allow rollback of drivers nor a system restore, both of which Windows has had since 2000. All they want is a system that will work for the lifetime of the hardware and as my little challenge has shown conclusively while you can take every version of Windows from 2K up from RTM to currently without the drivers breaking sadly the same is not true of Linux.

      I don't know. This sounds like a rant from the past.

      I remember ranting like this on Slashdot maybe 7-8 years ago. Back then, what you're saying was still relatively accurate for even many common PC configurations... most things would work, but for full functionality you'd have to do annoying tweaks that would require editing text files and work on the command line. And then some update would break a bunch of things you fixed.

      I complained about this crap on Linux for over 10 years, since I first started using it in the 90s. Linux fans would dismiss me, but the inconvenience was real. But maybe 5 years ago or so, it became stable enough on a lot of common desktop and laptop hardware that I have no reason to use anything else anymore.

      I've had Linux installed on the same system for over 5 years (and I've done that on multiple different systems), keep updated with security patches, and I haven't seen the crap you're talking about in several years. Just a couple months ago, I also installed a new version of Linux Mint on a tiny convertible laptop from 2006 that I found in a closet, and everything worked immediately except for the touchscreen (which never worked out of the box on Linux). This was a pretty unusual machine back in 2006, and it still worked fine on Linux... in fact, it worked BETTER than when I tried installing Linux on it back in 2007 or so, when I had to do a bunch of tweaks to get the wireless working and the screen resolution right, etc. Now everything worked out of the box.

      So, yeah -- I used to complain like you. But now I think your rant is a bit outdated.

      (Also, by the way, TFA is about OpenOffice/LibreOffice, which runs on various platforms, not just Linux. One can run it on Windows, and many people do.)

    77. Re: Sounds like an ad by Anonymous Coward · · Score: 0

      LibreOffice sure can query SQL databases. Where do you get your (mis)information?

    78. Re:Sounds like an ad by thegarbz · · Score: 1

      God forbid some software could be better than others in one generation and fall behind in the next.

      Who cares if this is a Microsoft influenced CIO? Maybe this CIO has his head in the cloud. What cloud integration does OO have again? Suddenly they are out of the running in a 2 man race vs MS without their influence at all.

    79. Re: Sounds like an ad by Anonymous Coward · · Score: 0

      Again ... source????

    80. Re:Sounds like an ad by Anonymous Coward · · Score: 0

      You expect large organizations to make clever choices... Don't forget who make the choice, it isn't the people like us who know about technology and why it's stupid to use a spreadsheet to query a database, it's the manager who knows about two tools: MS word and MS excel, and who will forse us to implement his shitty ideas despite us telling them it's stupid.

      I work for such a large company (several dozens of thousand of employees), can you guess which tool we had to use for this exact use case (query our ticket management system to compute results) just this week?

      As long as the decision is made by short sighted technology ignorant people, microsoft will survive.

    81. Re: Sounds like an ad by Anonymous Coward · · Score: 0

      Well, except that Excel has the ability to query not only SQL, but also Oracle, DB2, MariaDB, other Excel spreadsheets, web pages, and flat files. LibreOffice... None.

      wrong. please check libreoffice base,

    82. Re:Sounds like an ad by Tough+Love · · Score: 1

      Greek town switched to LibreOffice

      Methinks Microsoft has observed significant penetration by open course office suites and is ramping up for a PR war.

      --
      When all you have is a hammer, every problem starts to look like a thumb.
    83. Re: Sounds like an ad by Anonymous Coward · · Score: 0

      Nonsense, see e.g.: http://www.easysoft.com/applications/openoffice_org/odbc.html

    84. Re:Sounds like an ad by Anonymous Coward · · Score: 0

      Yes working with Windows 98 is hard isn't it? Sounds to me like somebody that hasn't dealt with Windows in a very long time. I install on new machines all the time the experience just keeps getting better and is a far cry from this statement above.

    85. Re:Sounds like an ad by Agent0013 · · Score: 1

      But some tasks which would be considered simple in Excel are impossible in Libre.
      For example, I can create a dashboard in Excel fairly easily, that pulls tickets from the helpdesk SQL database, and gives me a histogram of ages.

      And some tasks that are simple in Open Office are impossible in Excel. Your example of a dashboard pulling things from a database is pretty uncommon. My example is of doing a search that looks in every worksheet in a spreadsheet. It Excel you have to manually repeat the search in each tab. In Open Office you can specify if the search should be in the current worksheet only or should look in each one. That seems much more of a basic use to me.

      --

      -- ssoorrrryy,, dduupplleexx sswwiittcchh oonn.. -Quote found on actual fortune cookie.
    86. Re:Sounds like an ad by antdude · · Score: 1

      So he wants everyone to look have his hairstyle? :P

      --
      Ant(Dude) @ Quality Foraged Links (AQFL.net) & The Ant Farm (antfarm.ma.cx / antfarm.home.dhs.org).
    87. Re:Sounds like an ad by kandresen · · Score: 1

      The sources are always relevant - I do not really believe in "unbiased" sources - I recommend always checking news with multiple different sources who got different interest in a case. In this case the sources are ZDNet and Microsoft.

      In this case the story give a different picture to what is claims
      1. "Italian city dump OpenOffice for Microsoft After Four years"
      Quotes from the text:
      1.a) "we decided we had to keep a hybrid solution, using the two systems at the same time."
      1.b) "Between 2011 and 2014, the municipality of Pesaro, in the Marche region, trained up its 500 employees to use OpenOffice, " (sentence continue to c)
      1.c) "however, last year the organization decided to switch back to Microsoft and use its cloud productivity suite Office 365."

      From the above we can clearly see the headline is biased, The original Microsoft Office package was also dropped alongside Open Office, and all this was likely part of a completely new deployment since the 2011-2014 time-frame indicate the baseline was Microsoft Windows 7 which had mainstream support only to January 13, 2015.

      A more unbiased headline would have been something like: "Italian city decide to migrate from hybrid Microsoft Office and Open Office to a new web based Microsoft Office solution".

      Next topic - they did choose to use Microsoft Office 365 rather than move to for example LibreOffice during the current deployment apparently due to an evaluation of Total Cost of Ownership (TCO), but then the question is how that TCO was calculated?

      It should already be apparent to everyone that the TCO cost of the previous solution was due to their "Hybrid" problems. This cost would have disappeared regardless of choice as long as they did not keep a hybrid approach. And does it list the cost of having a web-based solution - there is not even any mention of potential downtime due to
      1) no local access to internet
      2) failures of internet providers
      3) failures of the external service provider

      All 3 appear to cause 100% downtime for the 500 employees in question compared with local install. Assuming 1% downtime and 99% up-time, and a 8 hour day, it might represent 4.6 minutes a day for each worker, or 4.79 full workdays each workday - is it more reasonable to assume zero downtime like the article that talk about TCO?

      And what about additional lag time of constant work with web-app compared with locally installed software, - x milliseconds lost every minute times number of employees?

      I would not actually be surprised a local install of Microsoft Office 2013 would have a lower TCO than Microsoft Office 365 in a lot of companies despite the higher licensing cost.

    88. Re:Sounds like an ad by Anonymous Coward · · Score: 0

      Depends on CIO/MS payouts are minor cases....

      In the end: can people get out of their Ivory Tower?

      Heck the US switches from Republican to Democrat and back... why? sure there's an invisible hand in the mix (e.g. MS paying out folks), but heck--people change their stupid minds all the time ... usually against "principle".

      Was OOo a superior product for them 4 yrs ago: yes. Today, appears no. There's a lot of examples w/groups wasting time in format incompatibilities and legacy formats--no questioning there. MS/CIO have a bias, likely, but that's a did evolve from 2010 LIRC for better or worse. And cloud word processing just came online.

      All the s/w execs and Open Source evangelists now need to do is figure out how to make a living off the transitions between Closed and Open source. Wall Street does it well with banks (i.e. makes $$$ off of change), why can s/w CEOs?

    89. Re: Sounds like an ad by Anonymous Coward · · Score: 0

      You're completely full of shit. LibreOffice can connect to a wide variety of ODBC data sources, including MSSQL. Are you generally this stupid, or just on Thursdays?

    90. Re: Sounds like an ad by Anonymous Coward · · Score: 0

      Mod parent down. LibreOffice can do everything listed. Parent post is a complete lie, and should not be marked "informative."

    91. Re:Sounds like an ad by hairyfeet · · Score: 1

      If you believe what you are saying? Then step right up and take the Hairyfeet Challenge, which for 8 years has been teaching Linux fanmboys their OS is built on a shite driver schema!

      Take ANY mainstream consumer oriented (not LTS, because even Ubuntu advises against mainstream users using LTS) from FIVE years ago, this simulates a 5 year typical lifecycle. This BTW is less than HALF a windows support cycle, so I'm cutting linux a break. Lets say you use Ubuntu, that would be Ubuntu 9.10 and can be downloaded from their archive. Install it on ANY PC, desktop or laptop (NOT VM as that isn't real hardware and comes with special drivers) that has a wireless card. Wireless is required because more and more mainstream users are ditching wires and nobody wants a laptop that doesn't have wireless, do they?

      During this phase you are the system builder so CLI (which is usually required because Linux driver support is poor) IS ALLOWED. Once its installed you are no longer the system builder but THE USER, so like a windows user you are ONLY allowed to use the GUI. You then get to "enjoy the freedom" of using nothing but the GUI (because if you can't even update the thing without CLI you're no match for windows are you) of updating to current...with Ubuntu that is NINE RELEASES, just FYI. You will film this and post it to youtube or twitch or the vid host of your choice, you only have to upload the final install process of each release and a pic of the device manager showing working hardware complete with wireless showing WPA V2 connection, but the complete video should be hosted on dropbox to prove you aren't faking it.

      BTW in case it isn't clear working hardware means WORKING HARDWARE, it does NOT mean wireless that can't use WPA, it does NOT mean a PC with no sound or VESA video, it means FULLY WORKING HARDWARE and again if you are unclear please see the highlighted areas as completing the challenge REQUIRES vids of the final install of each upgrade (last I checked that would be NINE for Ubuntu, and around SEVEN for most others, be sure to have room on your SD Card!) along with a 5 minute video of the end of each install showing that upon completion you could go to hardware manager and had 100% functional hardware with NO FUTZING. After all if you have to futz with the thing just to have functional drivers it isn't on the same level as Windows now is it? BTW the first Windows that passed the challenge was Win2K (RTM to EOL with ZERO failed drivers, 10 years of support) WinXP (14 years, ZERO fails) and both Vista and 7 can go from RTM to current with ZERO failures. So lets see them snappies, otherwise you are just throwing yet more anecdotal bullshit, which if you want bullshit see "many eyes" which gave us such well vetted code the world lost billions on heartbleed and will probably lose billions more on stopping the current BASHing...what quality!

      --
      ACs don't waste your time replying, your posts are never seen by me.
    92. Re: Sounds like an ad by Anonymous Coward · · Score: 0

      What do you expect of a exceller over a opensourcer?

    93. Re:Sounds like an ad by hairyfeet · · Score: 1

      Thanks. These ACs are a perfect example of why they are afraid to take the challenge, because they will find out the truth which is update a Mac? Everything WORKS, update Windows? Everything WORKS, update Linux? Uh ohh their OS made a stinky.

      The sad truth is the last version of Windows Linux could compete with? Windows ME, as every version since could update without crapping itself. I have heard they same is true of Apple since OSX, updates just work, Linux? Has a driver model older than Win9x and the challenge just shows without any BS or trickery that Linux cannot even update itself without breaking which is honestly a worse indictment of their OS than anything I could ever say.

      --
      ACs don't waste your time replying, your posts are never seen by me.
    94. Re:Sounds like an ad by macs4all · · Score: 1

      Thanks. These ACs are a perfect example of why they are afraid to take the challenge, because they will find out the truth which is update a Mac? Everything WORKS, update Windows? Everything WORKS, update Linux? Uh ohh their OS made a stinky.

      The sad truth is the last version of Windows Linux could compete with? Windows ME, as every version since could update without crapping itself. I have heard they same is true of Apple since OSX, updates just work, Linux? Has a driver model older than Win9x and the challenge just shows without any BS or trickery that Linux cannot even update itself without breaking which is honestly a worse indictment of their OS than anything I could ever say.

      No problem, my friend! I know you and I have gone toe-to-toe on many issues in the past; but the trufe is da trufe! And besides, we bass-players have to stick together!

      For all the braying that the Linux Police do about "Open Sores is Teh Only Way!", the reality is that in the vast majority of the cases, it is really only the Open Source Projects that have been "adopted" by companies such as Apple that seem to be moving forward in significant measure. Not to say that, for example, the Libre Office team hasn't done a pretty good job; because actually, they have. But for the most part, the vast majority of the Open Source Projects that are not part of something "commercial" like OS X are in a quiet state of perpetual ignorage by their "Maintainers".

      And as far as Linux itself goes, as long as the Linux "community" continues to want to have a Googleplex of Distros for absolutely no apparent reason, there will never be enough development effort overall to whip Linux into the Windows-Killer Desktop OS it so wants to be, instead of the tinker-toy erector-set approach to a unified, and deployable-by-the-average-person environment, and thus, it will (rightly) continue to get the big middle finger by most of the mainstream application and peripheral development community, as well as the vast majority of the computer-buying public.

      Linux aficionados talk about Apple users being "religious" about their platform-choice; but there ain't nothin' more akin to a religious zealot than themselves.

  2. Article? by Anonymous Coward · · Score: 0

    That looks like a Microsoft press release, hardly an "article".

  3. Start open from the beginning by Anonymous Coward · · Score: 4, Insightful

    That is a message for new organizations to start with open standards from day 1. Otherwise you will get so dependent on proprietary standards that moving out of them may never be worth again.

    1. Re: Start open from the beginning by Anonymous Coward · · Score: 1

      Day 1 has passed for everyone a long time ago. Anyone now trying to switch to FOSS is deluded. The lock-in is complete.

    2. Re:Start open from the beginning by nnull · · Score: 1

      Precisely. Otherwise you're screwed.

    3. Re:Start open from the beginning by Spazmania · · Score: 4, Insightful

      Day 1 is long past. You have to deal with files from other folks outside the organization. Conversion back and forth between Microsoft and Open Office is glitchy and unfortunately everybody you deal with has a word, excel or powerpoint file to give you.

      --
      Moderating "-1, Disagree" is simple censorship. Have the guts to post your opinion.
    4. Re:Start open from the beginning by Anonymous Coward · · Score: 0

      At the company I work for we have a lot of techs/engineers who are smart and a lot of leeway to install whatever OS/software we want. Several have gone all linux with Libre or Open Office. It seems like they all eventually switch back for some reason. Generalized feedback was that you run into issues and it was a pain at times. This is also recounting over the last 5 years so I don't really know the state of things today.

      As much as I like linux my job is hard enough not fighting with OS/Application/Document issues and format conversions. Especially with a mix of proprietary software and the fact that all the clients and people you collaborate are running from an MS or OSX platform. Compatibility needs to be seamless and it's probably still not there. I gave up and just run Windows 7.

      I do hate the direction MS is going with Windows 8+ (incl 10) and I hate the new Office 2013 layout and design. While I'm complaining I'd be just happy to have a patched up XP. There's really nothing new in Win 7 except for 64-bit and driver support that I notice as a user. What I see is they arbitrarily re-arrange options, bury things, set more annoying defaults. Change a bunch of trivial things and call it a new OS. I know lots of people shower them with compliments but I don't run with a touch screen. I actually really hate it when people touch my screens. I still remember MS's shenanigans in the 90s and I don't trust them. I'm happy to give preference to anything but MS. Given the business realities I have to deal with it. I can give them props on MS SQL though. I thought it was bad until I had to learn to work with Oracle. With that perspective MS SQl is very easy to use and user friendly incl Mgmt Studio...

    5. Re: Start open from the beginning by greenfruitsalad · · Score: 2

      I've worked for a company where "free" philosophy was felt from top to bottom. yet even there, we were running MS office in Wine on every desktop. there is just no way of functioning in corporate world without it. as you said, the lock in is complete. the only way to successfully use open/libre-office is to export your documents to pdf before emailing them to clients.

      the only other place i've ever come across who sent us .ODT documents was LINX (london internet exchange). other than them, every single time i sent somebody a document in ODT format, i got an email back asking for a different format. that is the unfortunate reality we live in today.

    6. Re: Start open from the beginning by Anonymous Coward · · Score: 0

      PDF is the format you should use anyway when collaboration is not needed.

    7. Re:Start open from the beginning by Anonymous Coward · · Score: 0

      Start open from the beginning.

      There is no beginning.

      Your new organization must communicate with older organizations - often globally. You new organization has to recruit and train an office staff - in a world where MS Office is the standard.

      LibreOffice is the stand-alone office suite of the nineties, but without the integrated scheduling component that was MS Outlook.

      Working together with a shared set of tools is what a modern office system is all about and it is there that the open source alternatives to MS Office are lacking.

    8. Re:Start open from the beginning by perpenso · · Score: 1

      At the company I work for we have a lot of techs/engineers who are smart and a lot of leeway to install whatever OS/software we want. Several have gone all linux with Libre or Open Office. It seems like they all eventually switch back for some reason.

      For the last 20 years I've had (or created) such freedom but I've always dual booted. Different tools for different tasks. I've also usually been able to hang onto the old machine when getting an upgrade, "need it for testing". I could leave the old machine running outlook and do office when needed over there and boot the new machine into Windows or Linux depending on the software development task at hand. Its worked well for me, admittedly I had full sized desks.

    9. Re: Start open from the beginning by Anonymous Coward · · Score: 1

      He said to use PDF when NOT collaborating. I think you missed the "not."

    10. Re: Start open from the beginning by savuporo · · Score: 1

      odf is good for collaboration...

      Maybe, but it pales in comparison to cloud hosted collaboration suites. Which coincidentally, Office365 and Google Docs are. I don't know about the msft latest stuff but i'm a gdocs user and trying to collaborate on an offline copy of spreadsheet/text, regardless of the format, feels like stone age and does have extra overhead costs, too.

      --
      http://validator.w3.org/check?uri=http%3A%2F%2Fwww.slashdot.org Errors found while checking this document as HTML5!
    11. Re:Start open from the beginning by avandesande · · Score: 1

      Except the article doesn't explicitly support this. The documents might be coming or going to businesses or other governments that use MS Office so it may not even matter.

      --
      love is just extroverted narcissism
    12. Re: Start open from the beginning by orasio · · Score: 1

      Governments can just do what's best for their citizens, and tell others to piss off.
      It's a nice place to start.
      Remember that governments deal with public data, so they should hold formats to higher standards than private companies. OOXML is just not open enough for government, partly due to the problems exposed in this article.
      Also, they don't sell stuff, so they don't need their .pptx or .docx to be easy to open for their prospective customers. They can just offer docs and data in open formats.

    13. Re:Start open from the beginning by ClickOnThis · · Score: 3, Informative

      Day 1 is long past. You have to deal with files from other folks outside the organization. Conversion back and forth between Microsoft and Open Office is glitchy and unfortunately everybody you deal with has a word, excel or powerpoint file to give you.

      In my experience, transfer of a document from one copy of MS Office to another is not necessarily trouble-free. Sometimes MS Office isn't even compatible with itself.

      --
      If it weren't for deadlines, nothing would be late.
    14. Re:Start open from the beginning by Spazmania · · Score: 1

      Yesterday I opened a Powerpoint document in Libre Office. The 8 point legend in the footer warning that this was a proprietary document turned in to a 24 point line of text. That's egregious.

      --
      Moderating "-1, Disagree" is simple censorship. Have the guts to post your opinion.
    15. Re:Start open from the beginning by ne0n · · Score: 1

      So the problem is disconnect and weirdness shuffling files between proprietary shitware and Openoffice, and they chose to ditch the free, open software.

      Somebody should give these idiots a Ballmeresque chair-throwing beatdown.

      --
      $ :(){ :|:& };:
    16. Re: Start open from the beginning by cbhacking · · Score: 1

      The sad thing is, Office is quite capable of handling ODF these days (and has been for the last few releases, all the way back to 2007 if you installed a free plug-in from Microsoft). If the people you work with have upgraded their Office installs any time in the last decade, they should be able to handle the ODF family of formats.

      I wonder how often the request for a different format was just from some idiot who didn't even try opening the file...

      --
      There's no place I could be, since I've found Serenity...
    17. Re:Start open from the beginning by ClickOnThis · · Score: 1

      Cross-application support cuts both ways.

      Yes yes, MS Office is more popular. I concede that makes it a more practical choice for many. But that doesn't mean it's better.

      --
      If it weren't for deadlines, nothing would be late.
    18. Re:Start open from the beginning by Lumpy · · Score: 0

      "You have to deal with files from other folks outside the organization."

      No you dont. NOBODY sends excel spreadsheets and raw DOC files around. This has always been the biggest straw man argument, it just does not happen.

      When I get a contract from Company XYZ, It's a PDF it is not a DOCX. When Vendor ZZT sends me the latest catalog and price list, its a PDF file not a spreadsheet.

      It is this way in 95% of the business world. nobody sends raw editable document files around.

      --
      Do not look at laser with remaining good eye.
    19. Re: Start open from the beginning by Anonymous Coward · · Score: 0

      Not true. When exchanging between suites I always get the message: "there are problems with the file. Do you want to try to recover it?

    20. Re:Start open from the beginning by Spazmania · · Score: 1

      What alternate reality do you live in and how can I open a time/space-warp to get there?

      --
      Moderating "-1, Disagree" is simple censorship. Have the guts to post your opinion.
    21. Re:Start open from the beginning by KingMotley · · Score: 1

      What world do you live in? I never get PDFs. It is almost always .doc, .docx, .xls, or .xlsx formats. It has always been that way no matter what the business was. That includes healthcare, manufacturing, accounting, advertising, government, financial, education, and pure research.

    22. Re:Start open from the beginning by Qzukk · · Score: 1

      Last week I opened a .doc file in Word 2010, where someone had tried to pretend Word was excel and made the document be several pages of page-sized tables of data. In "compatibility mode" the second table appeared on top of the first table on the first page (I could grab it and drag it back to the blank second page, thankfully it wasn't behind the first table)

      There's plenty of anecdotes of fucked up shit office suites do as well as fucked up shit users do in their office suites (I guarantee you that all the "repagination" people had to spend 15 minutes a day on was thanks to people hitting enter over and over to get to the next page instead of page-breaking.)

      --
      If I have been able to see further than others, it is because I bought a pair of binoculars.
    23. Re:Start open from the beginning by Anonymous Coward · · Score: 0

      I have more issues once a microsoft product is involved. If myself and everyone involved uses any of the open source products, or a third party doodad, we have no issues bouncing around between them. Also, most people who use these office products don't know what a SQL database is, much less how to utilize the extra features to connect to one. I don't know why they are told they need the features in Microsoft Office. Also, I've accepted the fact that I can't trust Microsoft products to properly display my documents, so I export it to a pdf before I send out, and that takes care of pretty much all my issues. And no, sorting out that issues doesn't take me 15 minutes per day.

    24. Re:Start open from the beginning by Anonymous Coward · · Score: 0

      Which is why I save in ODF even when using Word.

    25. Re:Start open from the beginning by martinfb · · Score: 1

      YES!

      --


      Self-importance and self-indulgence is the root of ALL evil.
    26. Re:Start open from the beginning by LWATCDR · · Score: 1

      http://www.abbottvascular.com/...

      An inventory catalog in excel for download on the internet.
      AKA.
      No you are wrong.
      If you want I could find more of them as well as docs in DOCX format for download.

      --
      See my blog http://ilovecookes.blogspot.com/ for light hearted technical information.
  4. Richard Stallman is gonna be PISSED by NotDrWho · · Score: 0, Troll

    Sometimes you realize that reality trumps ideology.

    --
    SJW's don't eliminate discrimination. They just expropriate it for themselves.
    1. Re:Richard Stallman is gonna be PISSED by oh_my_080980980 · · Score: 1

      That Microsoft paid for the report that found its' product the better fit...shocking...

    2. Re:Richard Stallman is gonna be PISSED by Anonymous Coward · · Score: 0

      When isn't he? A simple word, "linux", can set him off.

  5. Contrary to my experiences by LichtSpektren · · Score: 4, Insightful

    I am an editor of sorts. My coworkers all use MSWord 2010, and the formatting gets thrashed every time they pass a document around. Inevitably I am called to fix it, and do so by opening it in LibreOffice.

    Furthermore, I would argue that retraining everybody to Microsoft's cloud docs itself constitutes "a considerable waste of time and productivity", but I guess whoever in Pesaro's IT department that got under-the-table money disagrees.

    1. Re:Contrary to my experiences by minstrelmike · · Score: 5, Insightful

      And it seems like a press release because there is actually a 3rd enterprise option: Google Docs. I mean, if you're going to investigate solutions, actually look around.

    2. Re:Contrary to my experiences by oh_my_080980980 · · Score: 1

      You mean actually doing your job, there's a novel concept.

    3. Re:Contrary to my experiences by Anonymous Coward · · Score: 3, Interesting

      Fuckin' I've worked in a LARGE governmental organization that made 2 format switches and you know what they have that most businesses don't?

      A shit ton of documents, dating back YEARS

      So you're not just dancing around with a version or three out of software X, you're plumbing the depths with garbage from 15+ years ago and god only knows what level of mess. I don't like Microsoft OR its formats but what costs actual money, taxpayer money, is having some manager somewhere tell you what you need to support and have it cost nothing to make the switch, by the way these documents need to be accessible to the public by the way these documents need to be accessible to law enforcement by the way by the way by the way

      After you throw enough cash in the money hole a dim light flickers to life that reads "married to a format 4 life" or several million dollars of up front investment beyond rollout / maintenance costs for your staff.

      THE MOST impacted area of migration to any document format are the documents, the people are transient and replaceable by comparison

      So for ppl who don't get why this is something to pay attention to (i.e. news) or don't get what the big problem is, work with a giant documentation warehouse full of various aging electronic formats

    4. Re:Contrary to my experiences by Anonymous Coward · · Score: 0

      Oh bullshit. Complete and utter.

    5. Re:Contrary to my experiences by Vlijmen+Fileer · · Score: 1

      I was doing the same years ago already, in an environment no less where all installation and / or use of (ooohhh! EVIL!!) open source or anything that the company did not have to pay for was forbidden and punishable.
      Braindead managerial wankers.
      Interesting to hear it still happens :).

    6. Re:Contrary to my experiences by Camembert · · Score: 3, Insightful

      Mmmh as a non American city I would not want my data to be stored on American servers.

    7. Re:Contrary to my experiences by 0123456 · · Score: 1, Troll

      I have Word documents from the 90s. Hey, guess what? They don't open in a modern version of Word.

      I had to track down a copy of Word from the Windows 3.1 era to be able to open them.

    8. Re:Contrary to my experiences by whoever57 · · Score: 1

      Mmmh as a non American city I would not want my data to be stored on American servers.

      Did you notice that the city is migrating to Office 365, not Office? Apparently not.

      --
      The real "Libtards" are the Libertarians!
    9. Re:Contrary to my experiences by Anonymous Coward · · Score: 0

      Ding! Hey guess what we still have old versions of Word "just in case"

      Guess what else, it's easier to migrate old versions of docs through different versions of Word until newer versions of Word pick it up, even if you do it manually with a trained monkey, compared to other options where that isn't possible without complete transliteration through something like OCR from the hard copy (ah hahaha. No.)

      I don't have to fuck with all my documents, only those extremely crusty ones and there's a good chance they were spun up off storage in the last 10 years and migrated already

    10. Re: Contrary to my experiences by Anonymous Coward · · Score: 2, Informative

      MS is usually bound by law to physically have government data stored in an EU country and to never move it outside. This applies to O365 too.

      This is coming from someone who has worked in the EU in various government agencies and offices.

    11. Re:Contrary to my experiences by Anonymous Coward · · Score: 0

      Hah.

      I work for a small publisher and one of our summer tasks is printing and binding university license projects. I rarely if ever get something nice as a finished and properly formatted PDF, most of the time just some docx file, which never looks like what the user had at home. With 100 projects per month taking each one by hand is very time consuming and lots of unpaid overtime. So, every time a MS employee dies a horrible death they may feel free to blame me.

    12. Re: Contrary to my experiences by xiux · · Score: 1

      MS is usually bound by law to physically have government data stored in an EU country and to never move it outside. This applies to O365 too.

      Would this also apply to Google Docs as well? If so, Google Docs should have also been considered.

    13. Re: Contrary to my experiences by Anonymous Coward · · Score: 0

      MS is usually bound by law

      Hahahahahahahahahahaha yeah good one. I remember MS losing a certain court case in Europe. And they STILL haven't paid the fine. And despite a bunch of threats of further sanctions from European governments, guess who still peddles their crapware in Europe with no changes whatsoever? That's right. Bound by law. ROFL. It will be stored on "servers". Those servers will be "in the cloud". They may or may not be in Europe. (Insert 5000 page technical document claiming that Microsoft has no idea or control over where the data actually is, badly translated from Hindi).

    14. Re:Contrary to my experiences by Anonymous Coward · · Score: 0

      yes investigate options

      *cough*

      Zoho mail and docs

      *cough*

    15. Re:Contrary to my experiences by JoeCommodore · · Score: 1

      I've found formatting trashed regardless of office suite, mainly it goes down to whether the staff understands how to properly format documents.

      It may be that Microsoft Office/Office users are more tolerant to formatting transgressions.

      --
      "Enjoy what you're doing! If it becomes drudgery, you're doing it wrong!" - Jim Butterfield
    16. Re:Contrary to my experiences by Anonymous Coward · · Score: 0

      Why not use Indesign then? I've started using it even more than Word now, and I've grown to really like it.

      Yes, it's weird, and has a typical adobe learning curve that goes straight up and backwards for a time, but now that I know how to use it, I like it even more than Word.

    17. Re:Contrary to my experiences by Anonymous Coward · · Score: 0

      I work a specialized queue at a help desk for a very large corporation. Those of us with access to LibreOffice fix the lion's share of the corporation's broken documents. Typically, the older the document, the fewer MS Office users will be able to open it. They push to get all the users on the same version of Microsoft Office because of all the problems users have with documents that weren't created with the version they're using. I'd be interested in knowing what that costs them.

      I don't think the feature count means as much as some think it means. The typical user calling the help desk doesn't use anything in Outlook, for instance, beyond Delete, Forward, New and Reply. Most use Excel as if was a Word grid template. And PowerPoint gets used for way too much by people who imagine themselves creative.

    18. Re:Contrary to my experiences by Anonymous Coward · · Score: 0

      I've had much greater success opening old formats in LibreOffice than I have in any version of MS Word, or WordPerfect.

    19. Re:Contrary to my experiences by AthanasiusKircher · · Score: 1

      I don't like Microsoft OR its formats but what costs actual money, taxpayer money, is having some manager somewhere tell you what you need to support and have it cost nothing to make the switch, by the way these documents need to be accessible to the public by the way these documents need to be accessible to law enforcement by the way by the way by the way

      Umm... if the problem is reading a document and preserving layout, why not pay someone to do a one-time conversion of all these documents to a format that will actually do what you need? Turn 'em all into PDF/A or something. Then ditch your MS license. Because those old documents are going to need updating anyway -- I've opened a lot of files I've created in the 90s in MS Office, and the layout just isn't what it was when I made them.

      So for ppl who don't get why this is something to pay attention to (i.e. news) or don't get what the big problem is, work with a giant documentation warehouse full of various aging electronic formats

      Sounds like it's time to archive these in a more permanent format. Word processor formats are NOT stable and interpreted consistently across versions of the same software on different platforms, let alone compatible with new versions of that software 20 years later.

      You know what's "costing taxpayers money" in this case? Maintaining stashes of old documents in formats that are guaranteed to be screwed up in few years, as the proprietary software world moves onto to through the next five versions and gradually breaks compatibility.

      If you have this problem, you need to implement a policy to archive documents in better formats immediately, before the problems gets worse.

    20. Re:Contrary to my experiences by thegarbz · · Score: 1

      Opening and closing documents do not trash formatting. People who don't know how to use their office suite trash formatting.

      I am like you, the de-facto expert in that computer thing in the office and as a result I frequently fix up trashed documents. Numbering and indentation is the classic example, as is the use of indents to justify text which most people don't understand.

      The difference is I see no reason to use a different tool to fix the problem. Every problem created in Word can be solved in Word, and that is a feature set universal across productivity suites.

    21. Re:Contrary to my experiences by Zontar+The+Mindless · · Score: 1

      I used to work for a company where the use of MS Office was allowed only on a case-by-case basis (and required VP approval) and Outlook was completely forbidden. Good times...

      --
      Il n'y a pas de Planet B.
    22. Re: Contrary to my experiences by Anonymous Coward · · Score: 0

      To be more specific, the laws are binding to the party that acquires the services. They become obligatory for suppliers to follow when they enter into a contract with a government agency. MS doesn't need to sign such contracts, but they are of course willing to change their ways of working to get those lucrative deals.

      Now about Google, they haven't been either filling the required specifications or simply haven't taken part in the bidding process. Usually it's the latter because they know they don't really fill the first criterion yet. If Google sought government contracts, they would of course be considered equally as a potential supplier. Their offer would have to be objectively evaluated by the government agency and if it was found to be superior in price and service quality, there would be no choice but to buy the services from them (in the EU).

    23. Re: Contrary to my experiences by Anonymous Coward · · Score: 0

      Your cynicism is failing you to see that the EU has been pretty firm in its position against Microsoft's abuse of its dominant position in many areas. Microsoft didn't pay the original fine they got in 2004 (almost 500 million euros) and because of this the fine was eventually brought up to 860 million euros in 2013. If you don't have any evidence that Microsoft hasn't either paid or started paying the fines, I'm going to call your argument false.

      And what comes to them being bound by law to have their servers in the EU, that's actually something I'm rather familiar with. You don't seem to understand that if during audits or otherwise it becomes apparent that they don't follow the government contracts to the letter, there will be heavy sanctions (again). You don't also seem to understand how a cloud setup works. You can easily define which servers serve which customers. The European servers are pretty much all located in Ireland today and this is where the government data is being stored.

      As a side note, I can say that there are several different classifications for government data, ranging from public to top secret. Documents that are mandated by national laws to stay within a country are never processed in cloud based applications. The data that's being worked in the cloud is usually either employees' personal work files or something that's either flat-out public knowledge or can be requested from an agency with a separate application. This being said, everything they actually store in the cloud can be acquired easily and legally by any citizen.

      Am I a big fan of Microsoft? No. But Microsoft is a reality that we have to work with and we have to try and work with them in a way that at least tries to serve the public interest. This will probably change in the future as competition picks up, but there's still years until we reach this point.

    24. Re:Contrary to my experiences by jwhitener · · Score: 1

      Google has the option of storing the data in centers closer to you. There are a lot of organizations that have rules about their data not being in country X.

  6. Shocking: a hybrid solution was expensive by orasio · · Score: 5, Insightful

    From TFA:

    "We encountered several hurdles and dysfunctions around the use of specific features," Bruscoli says in the report. "What's more, due to the impossibility of replacing Access and partly Excel (various macros used on tens of files), we decided we had to keep a hybrid solution, using the two systems at the same time. This mix has been devastating," he adds.

    They didn't replace MSOffice in the first place, they had a hybrid solution, which was costly, due to compatibility issues. They should have been able to know that beforehand. msoffice doesn't play well with others, it doesn't even implement any standard format. If you absolutely need to use msoffice in some spots, you should forget about interoperating, and just use msoffice everywhere.

    1. Re:Shocking: a hybrid solution was expensive by known_coward_69 · · Score: 3, Informative

      you can open older versions with other programs, but if your spreadsheet has lots of macros, functions or is tied to SQL analysis or reporting services or some other big data server you might have issues if you switch. the basic parts of excel are a commodity. it's the nice features that some people need that are worth paying for like the ability to do data analysis at the desktop instead of asking someone to write a report in cognos or SQL or whatever

    2. Re:Shocking: a hybrid solution was expensive by bigdady92 · · Score: 1

      Poor project planning and requirements not noticed until the last minute. Most of these conversion projects are wrapped up in the "OMG I SAVE $$$$" ballpark without looking at the whole picture. This is why you are seeing a startling lack of "X gov't switched from MS to OpenOffice(or clone)" these days.

      People started to realize that there are somethings that MS Office has a stranglehold on and no matter the how cheap the other software is you cannot get rid of Office 2k20. That and the conversion factor of the old HIdden Additional Costs=Time+Training. No one ever factors in Training in a cost.

      --
      Wheel of Time: Book by Book and Sumview (summary review) Bigdady92 style: http://bigdady92.blogspot.com/
    3. Re:Shocking: a hybrid solution was expensive by Anonymous Coward · · Score: 0

      Problem is that even if they didn't use a hybrid system they would still be receiving documents from other sources (companies, individuals, government offices). Say what you like about the O/S, company policies, and history but MS Office is a solid product with the best compatibility on the market, the most robust tools and the most support. MS Office is hard to replace without making sacrifices.

    4. Re:Shocking: a hybrid solution was expensive by oh_my_080980980 · · Score: 2

      And they *assume* people don't need training on Microsoft products. They do, companies just don't want to budget for it.

    5. Re:Shocking: a hybrid solution was expensive by oh_my_080980980 · · Score: 0

      Bull fucking shit. Please what fucking format is someone sending you that you can't read. It's a fucking word processor and a fucking spreadsheet. If you can't figure that out you have issues.

    6. Re:Shocking: a hybrid solution was expensive by Anonymous Coward · · Score: 3, Insightful

      This story should have been:

      Vendor lock-in is real, and it's very hard to shake off.

    7. Re:Shocking: a hybrid solution was expensive by Archangel+Michael · · Score: 1

      And while Excel works for those areas which you explain, it is hardly the right tool for that job either, just convenient. Get a real SQL reporting tool

      --
      Agent K: A *person* is smart. People are dumb, stupid, panicky animals, and you know it.
    8. Re:Shocking: a hybrid solution was expensive by orasio · · Score: 2

      Ok, I'll bite.
      This whole story is about msoffice being _incompatible_ with anything but itself, and that issue costing the city a lot of money when trying to have a mixed environment.

      This is just another example why their proprietary file formats should never have been approved as a standard, because in practice, they are not interoperable. Also, shows one of the the risks organizations face when using proprietary formats regarding access of information. Once you bite office, you are stuck with them for life, or for the life of your documents, whichever is longest.

    9. Re:Shocking: a hybrid solution was expensive by r_jensen11 · · Score: 2

      And while Excel works for those areas which you explain, it is hardly the right tool for that job either, just convenient. Get a real SQL reporting tool

      The best camera is the one you have with you. Sometimes, the same concept applies to other tools.

    10. Re:Shocking: a hybrid solution was expensive by cbhacking · · Score: 1

      Ever since Office 2007, MS Office has been able to open, edit, and save ODF files. (OK, I think 2007 needed a plugin for it, but the plugin was free from MSFT. Or maybe it only needed the plugin for PDF export, I forget). 2010 and 2013 certainly support them, and I expect 2011 and 2014 (Mac versions) do too.

      Using ODF for internal documents should allow compatibility just fine.

      --
      There's no place I could be, since I've found Serenity...
    11. Re:Shocking: a hybrid solution was expensive by LynnwoodRooster · · Score: 1

      I sometimes get Mac Keynote presentations which are impossible to open on Windows. It either has to be printed out as a PDF or saved as a PPT format. Likewise with Numbers - useless as-is if you don't have OSX. I would love to know how to convert a Numbers file so that it can be opened and used on a Windows platform without using a computer running OSX.

      On the other hand, Excel and PowerPoint are both available on Windows and OSX (as well as iOS and Android) and so files created with those tools pretty much open on all platforms.

      --
      Browsing at +1 - no ACs, I ignore their posts. So refreshing!
  7. Libre Office by MagickalMyst · · Score: 1

    If they switch to anything it should be Libre Office.

    Unfortunately they are getting sucked back into Microsoft products. Very sad, considering that they had already broken free of it's stranglehold.

    --
    Political correctness is really just herd psychology pushed by insecure people who desperately seek social conformity.
    1. Re:Libre Office by TWX · · Score: 4, Interesting

      For some things it won't help.

      We use numerous highly-customized document templates that simply don't like anything except MS Office, and have occasionally had problems over the years even with MS Office and problems as features are tweaked by Microsoft.

      Part of the problem is that users that are extremely proficient with MS Office do not want to change, much like users that were extremely proficient with WordPerfect didn't want to change either.

      --
      Do not look into laser with remaining eye.
    2. Re:Libre Office by nnull · · Score: 1

      It still wouldn't solve their problem. They did a hybrid solution which was obviously going to be a disaster.

    3. Re:Libre Office by DaMattster · · Score: 1

      I'm a proponent of LibreOffice and I think not considering it was a mistake. I especially like LibreOffice because it doesn't contain the ribbons interface which I absolutely detest. Ribbons are cumbersome when I can find exactly what I need in the menus. I might be one of the lone dissenters, but I am far more productive on LibreOffice and I have yet to come across a document that has any pagination issues.

    4. Re:Libre Office by Anonymous Coward · · Score: 0

      Part of the problem is that users that are extremely proficient with MS Office do not want to change

      Congratulations, you finally found the real reason. People do not like change, and they hate learning new stuff, procedures or applications. If you give them the slightest chance to revert to the past they will leap for it, and they will try to kill anyone who tries to stop them. The sad fact is that simply the name "Microsoft" is acting like a security blanket for a huge amount of people both among users and decision makers, that's the real lock in. If I had a penny for every time I've had someone tell me my computer possibly couldn't work without "Microsoft" on it, I'd be a rich man.

      As for the Libre/Open office thing vs MS-Office, sober observation and analysis of the facts would tell anyone that, yes, there are problems, no, they are not unsolvable and in fact they are often self-inflicted (no, "needed amount of new lines" is not the same as a page break), and more of what caused the problems in the first place is probably not the solution.

      Unfortunately there is little place for such rationality in the lives of ordinary people.

    5. Re:Libre Office by RogerWilco · · Score: 1

      But with WordPerfect it actually was a good reason: It's a superior product.
      I've used Word (from 6.0), Star/Open/LibreOffice(.org), LateX for 15 years, PageMaker/Indesign, even Google docs.

      I still consider WordPerfect the best word processor. I have used it from version 4.2 to X5 (I don't have the newer X6/X7).

      Where Microsoft wins:
      - It's got an Office Suite, not just a word processor. Excel is the killer application, even as PowerPoint and Visio are better than the competition as well.
      - Groupware. Exchange is a continent ahead of any competition and essential for most larger businesses.
      - MS offers a whole ecosystem, from OS, coding platforms, database servers and what have you. All of which cooperate quite a lot better than any competing solutions.

      At my home and even at my job there is very little MS, but we're the exception and with reason. For our line of work (custom high performance computing hardware and software) MS not a good solution. But for previous employers MS was/is. The Open Source community is just not very good at providing enterprise solutions, as most people in the community have not the faintest idea what that would look like.

      --
      RogerWilco the Adventurous Janitor
    6. Re:Libre Office by Anonymous Coward · · Score: 0

      I beg to differ. The majority of users (not all) I have come across, mentored, and supported have little clue what they are doing in Microsoft Office. They know so little in fact, it is my belief that they are simply unwilling to learn something that doesn't say Microsoft on it because they are fearful of not being able to do what is expected of them.

      I can understand that. What they are very willing to do though, is to learn how to get the job done when something brand new comes along like the ribbon interface. Suddenly it doesn't matter that they have no clue. They will figure it out, because that is what is expected of them.

    7. Re:Libre Office by tepples · · Score: 1

      We use numerous highly-customized document templates that simply don't like anything except MS Office, and have occasionally had problems over the years even with MS Office and problems as features are tweaked by Microsoft.

      Then why not translate them into highly-customized document templates that simply don't like anything except LibreOffice?

      Part of the problem is that users that are extremely proficient with MS Office do not want to change

      Is the change from classic Microsoft Office to LibreOffice bigger than the change from Microsoft Office 2003 to later versions of Microsoft Office that include the ribbon UI? If not, why do they "want to change" in the latter case but not the former?

  8. OpenOffice not feasible if you have to share docum by Anonymous Coward · · Score: 0

    If you have to interact or exchange documents with any other entity, OpenOffice is dead out of the box. I do keep some things in OpenOffice, but only the things I know I will be the only person viewing or modifying. Any time I try to work with MS Office documents, or send OpenOffice documents out to clients, it's a veritable fuckfest of reformatting, repaginating, fucked up graphics, etc. It's so not worth it. When you consider how dependent business is these days on Office documents and how powerful the software really is, it's retarded to try to get around it. Just pay the money and count it as an expense of doing business. Trust me, you'd be getting your money's worth even if it cost 5x what it does.

  9. The state is a lost cause by juanfgs · · Score: 3, Interesting

    I've worked on a state office migration project before, it's no surprise for me that this kind of efforts always end up with the same outcome. The thing is that migrating a state office is a painful process, and tends to generate discomfort on many people, from the office workers to the technical staff.

    Here in latin america we may have particular problems regarding that.

    Many office employees don't want to fully disclose their working environment because: oh surprise! they hardly do any work at all! They just sit there in their computer and complain when their favourite radio stream which uses proprietary technology from the 90's. I wonder how much of these "propietary files" were actually mail-forwarded .ppt/mp4 files and flash games.

    Technical staff has to be trained, and usually that doesn't go well, they are not cooperative and feel the migration process as a personal attack on their capacity and skills.

    It doesn't help either that internal politics get involved in the process when some office workers think they're being audited, and actively seek to shut down the migration process through political means (which they usually have way more experience than the guys doing the migration work).

    Overall the employees feel migration processes as a unnecessary burden, an attack to their perceived right to do what they please with the state's resources without answering anyone and a challenge to their competence. It also prevents high-ranking bureaucrats to get all those juicy commisions from propietary software vendor's.

    1. Re:The state is a lost cause by rbrander · · Score: 1

      As I just posted, THIS state has been a lost cause for some time. Italy is the second-most corrupt, (and poorly run) country in western Europe after Greece.

    2. Re:The state is a lost cause by Anonymous Coward · · Score: 0

      Every country is like this, not just southern European or Latin American shitholes.

    3. Re:The state is a lost cause by Anonymous Coward · · Score: 0

      Let the users update and manage their systems for a few upgrade cycles and spend the budget allotment, with any savings going to their personal salaries. They come running back for Libre!

    4. Re:The state is a lost cause by RogerWilco · · Score: 1

      I'm puzzled if you're describing Latin America or Italy. They both fit your description.

      --
      RogerWilco the Adventurous Janitor
  10. Vendor lock-in FTW! by jfbilodeau · · Score: 0

    I'm sure Microsoft is tickled pink. Vendor lock-in wins over open standards.

    --
    Goodbye Slashdot. You've changed.
    1. Re:Vendor lock-in FTW! by Anonymous Coward · · Score: 0

      It's an open standard, "Office Open XML", The fact that it doesn't operate interchangeably is just an unlikely coincidence. I'm sure Microsoft will make its next open standard more compatible.

    2. Re:Vendor lock-in FTW! by Anonymous Coward · · Score: 0

      OOXML Strict is an open standard, but the default in MS Office is the transitional version. That one is not an open standard and it is not the same in each version of MS Office. So there is 2007, 2010 and now 2013 OOXML Transitional. Even worse, Office 2013 is the only version that allows to Open and Save documents using the Strict version. But that is not de default

  11. Someone in management got a payoff! by Anonymous Coward · · Score: 0

    Corruption is everywhere!

  12. Stupid by Anonymous Coward · · Score: 0

    No wonder itally is broke. They are not only shifting to something that will cost them a lot more money, they are giving up CONTROL to a mega corporation.

  13. And now to go back by jpschaaf · · Score: 1

    Next year they'll announce they're going back to LibreOffice due to the 15 minutes being spent every day for 300 employees to repaginate documents as they move to Microsoft Office

  14. Re:OpenOffice not feasible if you have to share do by LichtSpektren · · Score: 1

    LibreOffice has much better compatibility with MSOffice documents than OpenOffice does. In fact, it has much better compatibility with MSOffice documents than MSOffice does; everything in my office routinely gets fucked up by Office 2010.

    But I agree with your fundamental premise. Why deal with a "veritable fuckfest of reformatting, repaginating, fucked up graphics, etc" when you can just use LibreOffice and not have to deal with whatever stupid updates that Microsoft foists on you this month?

  15. Joint study by Anonymous Coward · · Score: 0

    "According to a recently published report from the Netics Observatory - commissioned by the municipality and Microsoft itself - the city administration will be able to save up to 80 percent of the software's total cost of ownership (which includes deployment, IT support, subscription plans cost, and other elements) using Office 365, compared to its previous setup. "

    Unlikely, Ribbon is a mess, Office 365 is sort of Office 2013 with changes. Any formatting tweaks on documents only need to happen on the templates once and you've done them over the years as you upgraded Office itself and changed printers. Then there's the online nature of it, putting administration documents in the NSA store has considerable legal issues! If EU safe harbour is violated because of NSA surveillance of EU documents, you'll get hit hard moving your documents out of Microsoft cloud.

    More likely is there's a back deal here, since Microsoft and the municipality JOINTLY commissioned the study, the collusion had already happened by then. You would never let a vendor interfere in an independent study because that would be bad management, it would contaminate the result.

  16. Maybe try LibreOffice first? by gQuigs · · Score: 2

    LibreOffice won the developers so it gets many more fixes
    https://phoronix.com/scan.php?...

  17. Oh, the horror~~~ by DrYak · · Score: 4, Interesting

    Besides:

    Excel (various macros used on tens of files)

    Tens of files ? Oh my god that is sooooo many.... Hercules himself would be needed to sort through all of them.

    And from the /. summary:

    The management estimates that every day roughly 300 employees had to spend up to 15 minutes each sorting out such issues.

    15 minute per employee ? That's so horribly long, it's almost as long as their daily coffee pause! They have surely logged tons of overtime because of this! Unpaid overtime! The Italian economy is crumbling because of the daily 15minutes it takes to fix a malformet .docx import into OpenOffice.org !!!

    ~~~

    I can't decide if this is a disguised parody.
    Or if Microsoft have decided to advertise *how easy* it is to actually switch to even an out-dated alternative like OpenOffice.org (not to mention that LibreOffice.org is getting more development and much more bugfixes)

    15 minutes per day ? and 10 Excel file needing fixing ? Common, sound's like it's actually even easier than a major upgrade of MS Office itself.

    --
    "Sufficiently advanced satire is indistinguishable from reality." - [Tips: 1DrYakQDKCQ6y52z6QbnkxHXAocMZJE61o ]
    1. Re:Oh, the horror~~~ by Anonymous Coward · · Score: 1

      300 x 15 min = over 75 man-hours lost per day. That's nearly two weeks, each day. The same productivity loss as firing ten people.

      I mean, dude, do you even math?

    2. Re:Oh, the horror~~~ by Anonymous Coward · · Score: 0

      Besides:

      Excel (various macros used on tens of files)

      Tens of files ? Oh my god that is sooooo many.... Hercules himself would be needed to sort through all of them.

      And from the /. summary:

      The management estimates that every day roughly 300 employees had to spend up to 15 minutes each sorting out such issues.

      15 minute per employee ? That's so horribly long, it's almost as long as their daily coffee pause! They have surely logged tons of overtime because of this! Unpaid overtime! The Italian economy is crumbling because of the daily 15minutes it takes to fix a malformet .docx import into OpenOffice.org !!!

      ~~~

      I can't decide if this is a disguised parody.
      Or if Microsoft have decided to advertise *how easy* it is to actually switch to even an out-dated alternative like OpenOffice.org (not to mention that LibreOffice.org is getting more development and much more bugfixes)

      15 minutes per day ? and 10 Excel file needing fixing ? Common, sound's like it's actually even easier than a major upgrade of MS Office itself.

      They said tens, not ten. That means 11 files! Ten files is easy to manage, but 11? Oh, the humanity! Just go back to MS Office.

    3. Re:Oh, the horror~~~ by unrtst · · Score: 1

      300 x 15 min = over 75 man-hours lost per day. That's nearly two weeks, each day. The same productivity loss as firing ten people.

      I mean, dude, do you even math?

      They've been doing this for 4 years.
      4 years is about 250 working days (52 weeks in year - 2 weeks vacation * 5 days a week).
      250 x 75hr a day = 18750 hours = 468 weeks of work, all down the toilet since they're moving back.

      With that amount of time invested into the move already, they should have virtually all issues worked out. If not, they're doing something wrong.

      * by "virtually", I mean enough to put it on par with what it'd be like operating any other office suite, which will also run into compatibility, formatting, training, etc issues.

      Blows my mind that they are fairly blatantly admitting that proprietary formats caused great difficulties in freeing up their data to use as they like, and yet their making the decision to move back to that. Lucky for them, moving from open formats back to .docx should go very smoothly.

    4. Re:Oh, the horror~~~ by Anonymous Coward · · Score: 0

      FYI, the municipality of Pesaro has a total population of about 95,000. Amounts that would be vanishingly tiny for a large American city - are quite significant in its budget.

      300 people times 15 minutes a day, assuming an 8 hour working day, translates to (300/32 =) 9.375 full time jobs. That's not huge, but it's almost 2% of the total workforce.

    5. Re:Oh, the horror~~~ by Anonymous Coward · · Score: 0

      So call it a jobs program that helps keep unemployment down.

    6. Re:Oh, the horror~~~ by jwhitener · · Score: 1

      15 minute per employee ? That's so horribly long, it's almost as long as their daily coffee pause!

      Careful. While in this case it is management justifying a change in product, more often than not, it is management saying "you don't need a new computer. It only takes 10 minutes to boot up, just grab a coffee...".

      I add up 5-10 minutes per day times my hourly rate to justify top of the line equipment all the time. 15 minutes, 300 employees, say 10 dollars per hour, 240 work days a year, that's 180,000 dollars per year.

  18. or Microsoft by Anonymous Coward · · Score: 0

    offered some one a better incentive.

    1. Re:or Microsoft by Anonymous Coward · · Score: 0

      "offered some one a better incentive."

      You mean "an offer they couldn't refuse" - this is Italy we are talking about.

        Captcha: gulped

  19. Re:OpenOffice not feasible if you have to share do by Anonymous Coward · · Score: 1

    Use Libre Office. Never had any formatting problems going to MS word, any version. Going the other direction, formatting nightmares because people don't know how to format a file properly in MS word, let alone save it in the best file format. MS office "standards" are a joke. And last but not least, do you really want your governments sensitive information saved on a foreign corporations servers? I know i don't.

  20. Re:OpenOffice not feasible if you have to share do by nnull · · Score: 1

    The problem is people are dealing with MS Office and they still try to do MS Office stuff in Openoffice or Libreoffice. I have no problem using Libreoffice in my environment because we don't use anything Microsoft to have compatibility problems at my workplace.

  21. Silly Italians! by Anonymous Coward · · Score: 0

    15 minutes to repaginate a file? That sounds like a little much to me. I wonder how much Microsoft paid them for their endorsement.

  22. It should have been sooner... by bogaboga · · Score: 0

    The absence of a serious alternative to MS Access or easy/documemnted scripting [via macros] and VBA, as found in Excel is a non starter for me.

    I am aware of the limitations of these MS Office applications but you all will agree with me that in many small office environments, they get the job done.

    LibreOffce or Open Office just do not cut it!

    1. Re:It should have been sooner... by rbrander · · Score: 2

      On the one hand, I have to agree: I use Libre at home and love my Excel VBA at work, and when it comes to interaction with databases, charting, the programming environment, I'd have to pick Excel for my job if they gave me the option, so I'd have to pick it for the corporation (8000 seats) too.

      On the other: this wasn't the complaint. They were complaining about simple document tweaks like pagination. That makes it a bullshit complaint they just made up. My "corp" is a large city, but a city with 500 employees grand total isn't doing a lot of its engineering like we do, they're just cutting contracts to hire it out...and repaginating Word documents the contractors send them.

      It's exactly with the "small office environments" that aren't slinging 30,000 rows of database into an excel spreadsheet with a touch of a button calling VBA that can do fine with Libre. It's the big places that are bound to be doing a number of complicated things that are out on the edge of what Office apps can do at all.

  23. Maybe by Dcnjoe60 · · Score: 2

    Maybe they should have used LibreOffice instead of OpenOffice, then. Of course, if the city had standardized on OO (or even LO), wouldn't the compatibility issue (ie re-paginating), be on the receiver's end, not the city's? Something sounds odd about this, at least the way it is being spun. Then again, Microsoft is involved...

    1. Re:Maybe by Anonymous Coward · · Score: 0

      They probably forgot to disable the option to reformat the document for the local printer.

  24. WPS Office by jones_supa · · Score: 1

    Any experiences on WPS Office for Linux? Better or worse than LibreOffice?

    1. Re:WPS Office by caseih · · Score: 1

      I used to be pretty excited about WPS. However it's certainly not better than LO. I was quite disappointed with it actually. I tried opening a fairly large spreadsheet we use in it and found that LibreOffice actually did a better job handling all the formulas. WPS (a year ago anyway) seemed to have a lot off ERR values for whatever reason that LO doesn't get. I didn't investigate further.

      Also WPS office has moved to a freemium model now (which is understandable). So besides the occasional nag, it cannot write to any of the docx formats unless you buy a license. I can't speak to formatting issues as I didn't encounter any. I'm sure it paginates and renders slightly differently than MS Office, so I doubt it works any better than LO or OOo.

      In short, with LO getting some serious attention these days, I can't see WPS getting any traction, and certainly it doesn't offer businesses much value in my opinion.

  25. Open source is not always the best option by DidgetMaster · · Score: 5, Interesting

    Some people seem to be under the impression that free software is always a better choice than proprietary software. Some of the stuff released as open source software is garbage and there is often little or no incentive for those who wrote it to fix it. There is also a lot of good stuff out there with wide community support as well. I have used a lot of open source AND proprietary software and there is a lot of good and bad stuff in both camps. It is amazing to me how many people will spend many hours and extra training costs in order to get something working just so they don't have to spend $20 for a license to something else that works a lot better. If I find some really good software and the guys who built it want $50 from me for their efforts, I am happy to pay it. My time is worth something.

    1. Re:Open source is not always the best option by LichtSpektren · · Score: 1

      While I agree that sometimes proprietary software is better than FLOSS, in this case it's not true. There's nothing Office365 does that LibreOffice cannot. And, if you subscribe to the former, you're locked into paying rent (with your data essentially held hostage by MS), having to retrain everyone whensoever Microsoft decides it wants a new ribbon/Metro start screen/whatever else, losing all of your custom scripts, add-ons and extensions because MS scoffs at backwards compatibility, etc.

    2. Re:Open source is not always the best option by damicatz · · Score: 2

      What is the LibreOffice equivalent to PowerPivot?

      Just because you don't use anything but the most basic of features in Office doesn't mean that LibreOffice is equivalent.

    3. Re:Open source is not always the best option by Anonymous Coward · · Score: 1

      I agree with your assessment that there's good and bad in both camps, but that cuts both ways. That is, there's lots of proprietary stuff out there that's really not worth the money paid for it. I tend to think there's a perception out there with some management that if you pay for it, and the more you pay for it, the better you're getting, which is not true at all. I also tend to think with established products like Microsoft Office, that people tend to convince themselves that changes are good, because they have few alternatives, or the alternative is to learn something new. They also tend to repress in their mind all the problems with proprietary software because they paid for it and it's standard, and therefore "the best"--a sort of fox and grapes phenomenon (there's probably a better Aesop's fable, but I can't hunt through the hundreds of them now).

      I don't mean to bash Microsoft Office--I think it's pretty good. But I get frustrated with the mindset people have with it, where it's given a pass because it's seen as the standard, and there's no expectation of alternatives or competition. As a writer and editor, I've dealt with untold numbers of problems related to compatibility between different versions of Office, and am still unconvinced that the UI changes over recent years are coherent or better. Libre Office is also not really worse in my mind--it has its flaws, but it has its upsides too. It's infuriating to me when publishers basically require writers to use Microsoft document formats when there's no reason for that restriction at all.

      People, even those who give Libre Office a try, often approach it with a half-hearted mindset, where the Microsoft option is sitting idealized in the back of their mind on a false pedestal. This results in double standards and misleading conclusions.

    4. Re:Open source is not always the best option by LichtSpektren · · Score: 2

      What is the LibreOffice equivalent to PowerPivot?

      DataPilot.

      Just because you don't use anything but the most basic of features in Office doesn't mean that LibreOffice is equivalent.

      The basic functions of LO plus a few custom Python scripts get my work done. On the other hand, if I was trapped on VBA and MSOffice extensions, I would be fucked as soon as Microsoft foisted some shitty compatibility-breaking update, wouldn't I?

    5. Re:Open source is not always the best option by Anonymous Coward · · Score: 0

      >What is the LibreOffice equivalent to PowerPivot?

      LaserLayering. Look it up, it is totes real.

    6. Re:Open source is not always the best option by Anonymous Coward · · Score: 1

      Strawman. That is not really the issue here. The problem is that there is a compatibility problem and you have to blame something: openoffice or ms office. They chose to blame openoffice. ms office was not better from the summary, it just did not get the blame that openoffice did. So they are paying to maintain legacy, not because ms office was better.

    7. Re:Open source is not always the best option by rbrander · · Score: 3, Interesting

      Since I was just posting about how Libre's higher-end stuff is poor compared to Excel, I should be joining you on this. But "PowerPivot" is high-end even for me. Only introduced for Excel2010 (my office doesn't have it yet), and restricted to certain versions of 2013, I have to wonder how big the user base is.

      I wrote my own VBA utility that lets me type an SQL statement and that sucks the results straight out of Oracle into a pivot table, plus has a bunch of buttons for doing stuff to the pivot table that take multiple menu moves without my add-in. (You can do this with menus, my addin just saves several steps - steps that most engineers around me would never learn in the first place).

      Fooling around on menus, I couldn't find any way in LibreOffice to bring the result of an SQL query directly into a pivot table; that's pretty bad right there. Once you're spending time on workarounds, you quickly overcome any cost advantage of the free software. For me. Now if only 1% of users need these differences between Excel and Calc to save dozens of hours per year, we could easily be outvoted by the folks who just need to manage a few tables of numbers and formulas.

    8. Re:Open source is not always the best option by Anonymous Coward · · Score: 0

      The thing of it is... how much are they paying Microsoft for switching back? How much over 10 years? Why not take that money and pay developers to fix the few features that just won't work? Wouldn't that make more sense? And when they need new features, they can pay a developer to implement them instead of hoping and praying that Microsoft would eventually come out with them.

      I know that sounds like the ideal outcome, but I fail to see why it wouldn't work that way.

    9. Re:Open source is not always the best option by damicatz · · Score: 1

      In Excel, I use ODBC to connect to our ERP system and collate thousands of sales records to produce KPIs and other metrics in real time. LibreOffice does not have anything even close to that functionality.

  26. Pagination incompatibility? by 140Mandak262Jamuna · · Score: 3, Interesting
    MS-Word baked some incredible unscrutable cruft into its pagination and formatting. Its managers imagined WYSIWYG as the biggest feature over WordPerfect that had formatting codes. They took it to insane levels by changing the formatting when the printer is changed. Imagine that! Everytime the document is opened, if the printer has changed in the mean time it would repaginate. Later it killed WordPerfect by making every printer maker adopt to MS driver spec. Now the document is back in charge, telling the printer what to print. But the cruft that got baked into Ms-Word could not be backed out. Not easily, not without breaking its alleged allegiance to backward compatiblity.

    It is so bad, its alleged "open" "standard" OO-XML has binary cruft in the spec. The spec basically says "whatever the old MS-Word did with this binary is the standard". Even Microsoft is not able to come up with a reference implementation that does not depend the ability to execute the original MS-Word6 binary buried under several layers of emulation.

    This is the real way to build a cash cow. No one else can paginate the way old Ms-Word6 binary did. And if you inveigle your customers into incorporating that pagination as the essential part of their process, then you can laugh at them, tell them you are going to squeeze till they yelp, and they can do anything about it.

    --
    sed -e 's/Chuck Norris/Rajnikant/g' joke > fact
    1. Re:Pagination incompatibility? by crtreece · · Score: 1

      They took it to insane levels by changing the formatting when the printer is changed.

      Oh, what a (hopefuly not too hazy) memory that brings back. Mid/late 90s, working as a store computer tech, I once spent half a day trying to figure out why a client who had just installed a new printer could only select from a few fonts in Word. Somehow the system was using a generic driver for the new printer, and thus Word was only giving a few options for fonts. IIRC, installed the updated, device specific driver, set the printer as the system default, and went for a 3 beer lunch.

      --
      file: .signature not found
  27. They lost me at... by rbrander · · Score: 3, Interesting

    ...300 people @ 15 minutes a day, after it was 500 employees total in the organization. It's utter bullshit that 60% of the staff are involved in document production every day, much less so much that just the tweaking was 15 minutes.
    It's the exact smell of the bullshit I've seen for 25 years every time an IT department had already made a decision and made up numbers to justify it. Generally, they come up with the money number by working backwards and hope that nobody knows the internal workflows well enough to critique it. But this one fails when we only have one other number to work with, it's so over-the-top.
    Then I remembered that Italy is the place that proves Donald Trump really could win: Berlusconi is Trump mixed with Rupert Murdoch and won election. It's the second most corrupt country in western Europe after Greece.
    This switch was probably just bought and paid for.

  28. Re:OpenOffice not feasible if you have to share do by Anonymous Coward · · Score: 0

    You mean you don't hold down the SPACE bar to make a new line?

  29. LibreOffice is fine for businesses by sjbe · · Score: 4, Informative

    The absence of a serious alternative to MS Access or easy/documemnted scripting [via macros] and VBA, as found in Excel is a non starter for me.

    There are plenty of alternatives to MS Access unless you have some peculiar requirement that it be shipped to you in an office suite. Kind of ridiculous that you think it should be a clone of MS Office. Personally I use Filemaker when I'm going with proprietary small databases but there are plenty of open source options too.

    As for macros LibreOffice Calc has fairly robust macro capability. It doesn't use VBA but so what? If you have tied yourself to Excel with a bunch of VBA scripts then you're probably stuck with Excel unless you want to do a lot of coding. Probably not good planning to hog tie yourself with proprietary technology but I know a lot of people do it with Excel+VBA.

    LibreOffce or Open Office just do not cut it!

    That's funny. I've standardized my company on LibreOffice and it works great for us. Been using it exclusively for 5 years now without problems. Not the right solution for everyone but it works great for us.

    1. Re:LibreOffice is fine for businesses by Anonymous Coward · · Score: 0

      VBA was a marketing masterstroke on Microsoft's part.

      Since the 1990s, right up to the present day - if you're a regular office drone, you probably don't have a Python (or whatever) development environment on your PC. But you have Office. And VBA is built right into it. So when you need to automate something, whatcha gonna do?

      You can call your tech support team, who will demand approval from your manager, a spec, a business case - all those things that we all love to spend our time writing. Or... you can script it yourself in VBA.

      The latter option is fast (relatively speaking) and fun, and gives you an instant sense of achievement and productivity. The former - frankly compares badly with root canal treatment in terms of "fun things to spend one's time on".

      So the organisation ends up with a lot of templates containing a lot of VBA, all created and maintained by different people. And nobody, not even the IT manager, has the faintest idea how many of these there are, what they're supposed to do, what they actually do, what would happen if they stopped doing it, or what it would cost to replace them all. That's what I call lock-in.

      If you've been using LibreOffice for five years, and if a significant fraction of your staff are non-programmers, then you're probably pretty much locked into that by now. There are only two ways to avoid it: either you only employ programmers (and make sure they have all the tools they want), or you lock down your system so that people can't write and save macros. Either way has its own costs, and isn't viable for everyone.

  30. A Single City alone cannot win. by Anonymous Coward · · Score: 1

    A single city alone cannot win.

    Need National government, State governments, and all cities to all mandate only ODF files will be accepted for business with those entities. Then leave it to each to pick the best tools.

    There may always be a need for true MS-Office - put 1 license on a remote server and let people RDP into it. It needs to be painful. Oh - and while you are at it - dump MS-Windows so people just just pirate a copy and install it on their systems.

    People hate change. It is always a hassle. The first question asked is "why can't we do it the same way we've always done it?" That worked. That is there perception, not the truth. There are many problems working with MS-office, but they just don't remember those anymore. They've worked around each, one at a time over the last 25 yrs.

  31. Monkey$hafted yet again. by Anonymous Coward · · Score: 0

    Due to the complex and proprietary nature of microsoft products not working with other software Pesaro is forced to go back to microsoft.

    Fail transition. Not uncommon for a gov't rollout though.

  32. Re:OpenOffice not feasible if you have to share do by Shadow+of+Eternity · · Score: 1

    I still have issues with libreoffice and msoffice fucking up pagination and the like, or msoffice printing out libreoffice documents with random bullshit all over the place, but overall it's definitely better than OpenOffice ever was. Plus LibreOffice makes it stupidly easy to just export a PDF if all I need to give someone is read-access.

    --
    A bullet may have your name on it but splash damage is addressed "To whom it may concern."
  33. Re:OPen sores!!!!11 by nnull · · Score: 1

    Not as bloated as MSOffice. There's nothing wrong with using either of them, but these people expected miracles from moving out of a proprietary system to an open system without putting any effort whatsoever into it. I don't have a problem with using libreoffice in my work environment because I forced everyone else to use it exclusively. Works great. Any old excel file/programs were simply converted to work right in libreoffice (Yes, surprise, you actually have to do some work to migrate to a different system!). And I don't have anyone send me any MSOffice files.

    Meanwhile, have you tried opening an old document file in MSOffice with a recent copy of MSOffice? Absolute disaster just the same. I've seen some places have Office 97 and Office 360 together because the old docs don't look right in the new Office or some functionality removed. If you don't have the time, money or effort to properly migrate, then yeah, you're going to have problems no matter what. A lot of these businesses could have easily just hired some college kid part time to help them migrate, but they don't want too. A lot of these places don't even have any plans on how to properly migrate in the first place. Not even any plans to make sure updating MSOffice doesn't screw up everything.

  34. repaginating? by advocate_one · · Score: 1

    Heck, I have issues with MS Word where documents I create that are fine on the shared printer near me are completely messed up when someone else opens it and their default printer is not the same...

    --
    Donald 'Duck' Dunn: We had a band powerful enough to turn goat piss into gasoline.
  35. The Prescience of John Locke by Sloppy · · Score: 5, Insightful

    In particular, having to repaginate and tweak a number of documents due to a lack of compatibility between the proprietary and the open source systems translated into a considerable waste of time and productivity. The management estimates that every day roughly 300 employees had to spend up to 15 minutes each sorting out such issues.

    This is unsurprising. As you may recall, in his "3rd Treatise on Government," John Locke wrote:

    Reader, thou has endured my discourse on how government shalle answer to the people, and I praise three for thy patience. Let us now broach the particulars of the responsibilities of government.

    Chief among these, is pagination.

    Take the state of significant size, Italy, as one example. While I can only hope that some day the grace of God shalle grant us sufficient meanes for pagination to no longer be one of man's undying labors, today in 1694 Italy has sixteen thousand workers who must tirelessly check page numbers. Yet our author can envision a future where a mere three hundred workers, paid from public coffers, have daily duties requiring precise pagination.

    If their tech is correctly compatible with their legacy uber-shitty database and proprietary spreadsheet, which are apparently not capable of writing standard-format files, this will take mere seconds. On the other hand, if their software cannot make sense of the undocumented inputs, our author can imagine this taking up to fifteen minutes per day. Yet whichever the case, at least three hundred of them will be relying on pagination every day. Even in the ultimate society with fully responsible government, it is the law of nature that we shall never go back to scrolls where nobody gives a fuck about page numbers.

    How he foresaw this, I cannot imagine. But you have to admit, he was right on target. Most people who are familiar with late 20th century technology would never even think of this, since in day-to-life you rarely care about pagination, or especially if your page breaks match someone else's -- indeed you probably only rarely think in terms of "pages" at all. Yet Locke had the distant objectivity, in order to see that pagination would some day return to being an important topic, worthy of peoples' -- nay, The People's -- attention.

    --
    As copyright owner of this comment, I authorize everyone to defeat any technological measure which limits access to it.
    1. Re:The Prescience of John Locke by RoccamOccam · · Score: 1

      My kingdom for a moderation point!

    2. Re:The Prescience of John Locke by dotancohen · · Score: 2

      The fact that you're modded Insightful is hilarious.

      --
      It is dangerous to be right when the government is wrong.
  36. 15 minutes a day??? by Anonymous Coward · · Score: 0

    Really? I probably spend more than 15 minutes a day just discussing with my co-workers where we're going for coffee break.

    Hope the municipality of Pesaro has removed all the water coolers or they're screwed!

  37. it's not my fault, I had no idea by Anonymous Coward · · Score: 0

    how could they possibly ever have known there were going to be small compatibility / formatting problems? This must have been quite the surprise given how unexpected these extreme costs and expenses were for dealing with this. Now it is just so much better to not spend any time on this but instead spend money on the right to view these documents and for their citizens to also have to pay for the right to view these documents. Microsoft is a great saviour of these people's time and they should be continually rewarded with the money they require for these rights to view the documents.

  38. Sad but True by Anonymous Coward · · Score: 0

    I am a Linux fiend and I ended up using Word to avoid issues with formatting. This had more to do with printing however, as I would print at school which of course uses Windows and my format would just go off the rails. Not too fun when you are turning in papers. Now I just use Google Docs to avoid this, but this is certainly not a solution in this case.

  39. Absolute vs. relative by DrYak · · Score: 2

    The same productivity loss as firing ten people.

    Which, on the scale of the mentioned 300 people is barely above 3%.

    You probably lose more than 3% of your time when you go peeing in the toilets or have a coffee break.

    In most European jurisdictions, you can lose more than 3% productivity to sickness without even needing to justify it.

    ---

    By the same logic, you probably lose 1 sec a day burping and farting.

    In a company of 100'000 (like some big branches of the State), that's nearly 30 man hours lost per day. That's nearly one week. The same productivity loss as firing five people.

    Thus one needs to outlaw burping and farting for anyone working for the Government !!!!

    I mean, dude, do you even math?

    Dude, proportions, do you even ?

    --
    "Sufficiently advanced satire is indistinguishable from reality." - [Tips: 1DrYakQDKCQ6y52z6QbnkxHXAocMZJE61o ]
    1. Re:Absolute vs. relative by fahrbot-bot · · Score: 2

      You probably lose more than 3% of your time when you go peeing in the toilets ...

      Opposed to peeing elsewhere? Yes, using the trashcan in my office *would* be more efficient, but one must draw the line somewhere.

      --
      It must have been something you assimilated. . . .
    2. Re: Absolute vs. relative by Anonymous Coward · · Score: 1

      C'mon man. Proportions don't tell any story unless you consider the cost.

      With document conversion may only be 3% of each person's day, that represents potentially a lot of money overall.

      For instance, 0.25 hours * 300 employees * â10 per hour = â750 per day that they're spending on conversion. And that assumes the average wage is â10/hour; I would guess it's more.

      If they can get Office 365 for less than â750/day (or 80% of that, according to TFS), it may make more sense to them to just pay for it.

    3. Re:Absolute vs. relative by war4peace · · Score: 1

      If you're not in management, you might consider going down that path. You have the right mentality.

      --
      ...gis sdrawkcab (usually not responding to ACs; don't bother posting as AC)
    4. Re:Absolute vs. relative by HornWumpus · · Score: 1

      Catheters at your desk. Only the manager can remove them...

      Don't give them any ideas.

      --
      John McAfee 'It was like that time I hired that Bangkok prostitute; to do my taxes, while I fucked my accountant'
    5. Re:Absolute vs. relative by munch117 · · Score: 1

      I mean, dude, do you even math?

      Dude, proportions, do you even ?

      Most honerable dude: 15 minutes per day becomes a yearly expense per employee of about 3000 euros. If you don't see how that is a very big deal, I don't know what to say.

      Oh wait, I do know what to say: Duuuude!

    6. Re:Absolute vs. relative by trenien · · Score: 1
      Slight problem with your argument : you assume the employees are 100% productive when seated at their desk during the workday.

      Yeah, right, like this is even remotely true

      The reality is that most people working in offices spend a large part of their day pissing the time away (I see to remember reading somewhere that the average real work time in offices in modern countries was about 15H a week). If not, why so many people updating their facebook page during working hours.

      So that 15 mns argument really sounds like a poorly thought out excuse.

    7. Re:Absolute vs. relative by thegarbz · · Score: 1

      And yet peeing is something that needs to be done, and coffee breaks is something that resets the mind while drugging employees for better performance.

      Fucking with word documents on the other hand is a completely senseless waste of usable work hours that will just result in more reasons to get frustrated, punch the screen and say fuck it I'm having another coffee break.

      Comparing all activities by time as if they are equivalent is the kind of utter stupid you get when accounts run a business based only on a spread sheet that gets passed in under the door as typically happens right before bankruptcy.

  40. the cost of migrating again could fix libreoffice by Anonymous Coward · · Score: 0

    There is surely going to be a cost to migrating away from OpenOffice to whatever that MS (lock-in) solution is going to be.

    Is that cost really less than the cost of just fixing (probably in the form of hiring somebody knowledgeable enough -- perhaps even a core OpenOffice developer on some contract time) the one pain point that they seem to have with OpenOffice?

    Surely the amount of money they are going to spend on that migration, would lure some OO developer to just fix the problem.

    It always amazes me how money can be misspent this way. Did it really not occur to anyone in that IT department that the entire reason they are using FOSS is so that they can fix this sort of problem themselves and be in control of their own destiny?

  41. Lets see- you paid to move- then pay again? by Anonymous Coward · · Score: 0

    The problem is people need to update there documents and either don't want to or are incapable of doing so. If they successfully switched to the new LibreOffice then the costs are almost certainly past 4-years later. Switching makes no sense what-so-ever. Especially to another proprietary solution. The only thing that might make sense is to switch from a desktop-oriented system to an open cloud-based one. But switching to Google or Microsoft-based proprietary cloud solution no way. That's just dumb. That might make sense for a small entrepreneur looking to get up and running quickly- but ultimately even there its the more expensive option. I started a business in 2008 and went with a cloud-based VoIP solution. I'm still paying for it and regret doing so every f'ing day. I just can't find the time to switch to an in-house solution and that's after I've located the company and people which will enable me to switch out company away from a proprietary cloud-based solution. The open solution would save us considerably and I've got every intention of switching still.

  42. Here's a thought... by Anonymous Coward · · Score: 0

    Teach everyone latex *once*.
    Done.

    Half the purpose of latex is that authors should not be concerned with formatting at all. Document designers should. They produce the stylesheets while authors just write content--letting everyone focus on what they are best at.

    Instead we have everyone fighting to use "word processors" which makes everyone do double duty as a document designer fighting incompatible page layout editors.

    Lastly, latex makes sure that pagination is done sanely--something that a computer is amazingly good at doing in an automated fashion. Imagine, letting the computer do some heavy lifting.

  43. Shoulda have used Softmaker instead by Anonymous Coward · · Score: 0

    I've switched from OOo to Softmaker Office years ago precisely because of these issues.

  44. protection money from the mafia by nazsco · · Score: 3, Insightful

    even the press release cannot mention a single good reason for it except "we have been conned in the past and now must pay the price... for pagination!"

    1. Re:protection money from the mafia by Curunir_wolf · · Score: 1

      even the press release cannot mention a single good reason for it except "we have been conned in the past and now must pay the price... for pagination!"

      Yea, it actually sounds like they really failed at training. Yes, converting a document from one format to another, I've found, will often give you different page breaks. So... don't rely on the page breaks. You can use hard breaks, document sections, template formats, etc., and not deal with that issue.

      --
      "Somebody has to do something. It's just incredibly pathetic it has to be us."
      --- Jerry Garcia
    2. Re:protection money from the mafia by RabidReindeer · · Score: 1

      Yea, it actually sounds like they really failed at training. Yes, converting a document from one format to another, I've found, will often give you different page breaks. So... don't rely on the page breaks. You can use hard breaks, document sections, template formats, etc., and not deal with that issue.

      That was the first thing that came to mind for me also. And what expectation can anyone have that brute-force pagination done on desktop MS-Office will be identical to what comes out of Office 365? The font metrics could be entirely different. Especially if the exact same font definitions aren't being used on both.

    3. Re:protection money from the mafia by macs4all · · Score: 1

      Yea, it actually sounds like they really failed at training. Yes, converting a document from one format to another, I've found, will often give you different page breaks. So... don't rely on the page breaks. You can use hard breaks, document sections, template formats, etc., and not deal with that issue.

      That was the first thing that came to mind for me also. And what expectation can anyone have that brute-force pagination done on desktop MS-Office will be identical to what comes out of Office 365? The font metrics could be entirely different. Especially if the exact same font definitions aren't being used on both.

      Someone was looking for an excuse to pitch LO, and the Pagination "issue" was easy to show "the Boss".

      Nice job, Microsoft...

      But you are right. A properly designed document should not depend on hard-pagination. Sounds like someone doesn't know how to set up a TOC.

    4. Re:protection money from the mafia by Anonymous Coward · · Score: 0

      Teaching public servants to use those features will turn out to be impossible in most cases, and most of the others will require so much training before they can do it, that it's cheaper to just let them enter page numbers by hand and have them fix them if the pagination changes.

      That assumes that there won't be massive pagination changes but normally that assumption is actually valid and I don't think you can realistically ask people to work any other way.

  45. MS Office is NOT a necessity by sjbe · · Score: 0

    I've worked for a company where "free" philosophy was felt from top to bottom. yet even there, we were running MS office in Wine on every desktop. there is just no way of functioning in corporate world without it.

    Simply not true. My company has been functioning without MS Office quite happily for about 5 years now. We have precisely one seat of MS Office which is on my personal laptop that we can bust out if there is an emergency but the last time I did that was about 2-3 years ago. Unless you are already an MS Office shop or have a very specific use case where you need it, you can exist quite happily without it.

    the only way to successfully use open/libre-office is to export your documents to pdf before emailing them to clients.

    That is a good practice in general. I almost never send anything but a PDF to someone unless they have a need to edit the document or they specifically request some other format. Then you don't have any formatting issues or someone editing the document without authorization.

    the only other place i've ever come across who sent us .ODT documents was LINX (london internet exchange). other than them, every single time i sent somebody a document in ODT format, i got an email back asking for a different format. that is the unfortunate reality we live in today.

    So send them a .DOC file. LibreOffice does a more than respectable job with all but the hairiest MS Office documents. We send and receive files from other companies all the time. Internally we mostly use ODT but some stuff in DOC as well. Even a few in DOCX.

    1. Re:MS Office is NOT a necessity by CastrTroy · · Score: 1

      We have precisely one seat of MS Office which is on my personal laptop that we can bust out if there is an emergency but the last time I did that was about 2-3 years ago. Unless you are already an MS Office shop or have a very specific use case where you need it, you can exist quite happily without it.

      You see, this can't work in a large organization. It's fine in a small company to have a single computer with MS Office for emergencies. But once you have 100 or 1000 employees, having everybody go through a single chokepoint to get access to MS Office just isn't worth it. When employees are making $50,000 a year, it's not a big deal on the balance sheet when you are spending $100 a year on an MS Office license. You don't even need an license for everyone. Just one for the people who are likely to contact those outside the organization.

      --

      Anthropic principle: We see the universe the way it is because if it were different we would not be here to see it.
    2. Re:MS Office is NOT a necessity by Anonymous Coward · · Score: 0

      For a small shop, cloud stuff is fine. Try that setup in a public corporation, and you will run afoul of SOX, or many other regulations.

      One reason that Office is in use is that it passes audits.

      The second is that other office suites are great, but are 99.9% compatible with MS Office. Which means there is some item that winds up breaking formatting. For most things, this isn't an issue, but for legal documents, signed stuff, document workflow, and other things that matter past the SMB stage, it is basically MS office or nothing, just like how Exchange is what the big boys use (other than dogfooders like IBM and Google.)

    3. Re:MS Office is NOT a necessity by jedidiah · · Score: 1

      In a large organization, the number of people that actually need to care about which word processor they use is vanishingly small.

      Few use it beyond the requirements of the most basic consumer user. Few need to be OCD about the end result.

      Even in the corporate environment, modern Word Perfect wannabes are vast and ridiculous overkill for most people.

      --
      A Pirate and a Puritan look the same on a balance sheet.
    4. Re:MS Office is NOT a necessity by turbidostato · · Score: 1

      "You see, this can't work in a large organization. It's fine in a small company to have a single computer with MS Office for emergencies. But once you have 100 or 1000 employees, having everybody go through a single chokepoint to get access to MS Office just isn't worth it."

      You know large organizations have more solutions to reach an Office copy than having an old desktop overthere for "just in case", right?

      I.e.: a remote desktop service with 1 to 5% as many licenses as users.

      "When employees are making $50,000 a year, it's not a big deal on the balance sheet when you are spending $100 a year on an MS Office license"

      If there were no other expenses (time expenses) in using Microsoft than the yearly license you might be right. The point is that the productivity loses from using Office (and other Microsoft products for that matter) are considered "the standard" up to a point that they are invisible. This case is more or less the same, where the inability of Office to cooperate is taken for a flaw on the competition.

  46. Little incompatibilities are a big concern by ErichTheRed · · Score: 4, Insightful

    I've been doing end user stuff for years, and Microsoft Office is a de facto standard. It's not because it's the absolute best product out there, but because compatibility needs to be maintained. Most -simple- documents and spreadsheets will open in one or the other. The problem comes when you get documents created with a Word template that someone got very creative with while building it. This happens a lot in engineering organizations, places that have document control/management systems, and yes, governments. Word has never had the easiest-to-decode formatting methods; that crown still goes to WordPerfect for the closed source world, and some law firms still use it today. Little stuff like page breaks, font kerning, and special positioning that don't matter in a simple document but matter a lot in a formal contract are sometimes very hard to find and fix in Word, for example.

    The reality is that even though the format sucks, everyone is used to it and works around the quirks. Is it right? No, but it happens. No one outside of scientific publication is going to advocate for regular users to write their documents in TeX for example, even though that's the perfect example of a completely open, known formatting standard.

    I think open source office suites are fine as long as you don't have crazy formatting needs and you don't have to share complex documents with too many Microsoft Office users. Otherwise, like the article says, users will waste time tweaking little things in their documents instead of doing productive work. If you're a small shop that has standardized on Linux, that's fine. One of the lifeblood things the company I work for does is respond to RFPs from governments. The standard response usually needs to be added to their crazily-formatted Word docs and Excel spreadsheets, and $deity help you if your use of LibreOffice is even thought of as the reason that a bid is rejected.

    1. Re:Little incompatibilities are a big concern by Anonymous Coward · · Score: 0

      You know what's funny? Microsoft Office isn't even compatible with it self! Everyone just keeps using it, on the assumption that it is, while in fact there are few ways as effective if you want to corrupt a MS-Office document as just simply pass it along between a few users, some of which just happen to use a slightly different version. People need to pull their heads out of their asses, and realize no they are not super duper special so they don't need the most expensive piece of software out there, and that there are other valid ways of doing things than The one Microsoft way .

  47. In Padova, Italy, we have been using open/libreoff by Anonymous Coward · · Score: 2, Interesting

    The Italian city of Padua has been using libreoffice for many years. No Microsoft licences have been bought nor they will be in the foreseeable future. Maybe we have better employees.

  48. it is excel by bfoot445 · · Score: 1

    I keep hearing people saying replacing MS office with openoffice or libreoffice is no brainer. It is no brainer when your're replacing the word processor. It is a total different story to replace excel.

    1. Re:it is excel by Anonymous Coward · · Score: 0

      I'd add powerpoint to that list.

    2. Re:it is excel by cellocgw · · Score: 1

      I keep hearing people saying replacing MS office with openoffice or libreoffice is no brainer. It is no brainer when your're replacing the word processor. It is a total different story to replace excel.

      Friends don't let friends use Excel.
      End of story.

      Details: never ever ever use Excel to do math or data analysis. The reasons are legion.. Never ever ever use Excel to set up a database. Again, the reasons are legion.
      Never ever Ever use Excel to format a cute-looking front page or even a tree diagram. It's stupid, painfully slow, and will break the moment someone tries to edit.

      So then you're left with what Excel actually is: a spreadsheet tool. But just try writing a macro that won't foul up if someone hides/unhides a few rows, for example.

      --
      https://app.box.com/WitthoftResume Code: https://github.com/cellocgw
    3. Re:it is excel by bfoot445 · · Score: 2

      If you work in financial sector, you will know how wide spread excel is. Sure enough we could stop using excel as a company, but it means we couldn't effectively exchange files with our clients, regulators, partners, etc . Well, we could but no one is going to hire a few dudes taking support call when our clients, regulators, partners complain about the spreadsheets we send them. If you don't rely on excel to do what it's supposed to do -- math or data analysis, you might as well write your data on a piece of paper or better yet, write it in word processor :-)

    4. Re:it is excel by Anonymous Coward · · Score: 0

      There is a structured document format known as XML which would be the perfect data exchange vehicle between your financial services company, clients, and regulators. The fact the business school graduates are trained on Microsoft Excel and masturbate with spreadsheets as they "reduce headcount and boost the bottom line."

    5. Re:it is excel by bfoot445 · · Score: 1

      Data exchange through XML ... maybe not perfect, but close. What do we do if we got a spreadsheet full of formula from the regulators asking us to provide the data in the spreadsheet. The last thing financial institutions want to have trouble with are regulators. As much as I like the freedom of using whichever office application suite as I see fit, it just does not work in certain industries. What's the problem of paying $200 for a copy of office license per year when a business lunch of 4 people could run for $600 - $800. Just saying.

    6. Re:it is excel by Anonymous Coward · · Score: 0

      and it STILL leaves all the others in the dust...

  49. Liars will tell the truth ... by perpenso · · Score: 1

    Yup. Original source: news.microsoft.com

    Even if Microsoft is the messenger that doesn't mean the message, that a town tried FOSS and found unexpected costs, is untrue. Liars will tell the truth when the truth is coincidentally on their side.

    The town should have had an easy way to report their difficulties to the FOSS developers and the FOSS developers should have been responsive. Such reporting and response is necessary for FOSS adoption. I think this is the first thing to look into, not the messenger, not competition's sales force.

    1. Re:Liars will tell the truth ... by orasio · · Score: 2

      That, or you can RTFA.

      The problem was unrealistic expectations. They went from an all msoffice operation, to a hybrid one.
      msoffice is not compatible with anything else. You can migrate away from their formats, but you can't really interoperate with them without a lot of fiddling around.
      That's costly, and wasn't accounted for in the original planning. Shockingly, it costed time and money.

    2. Re:Liars will tell the truth ... by turbidostato · · Score: 1

      "You can migrate away from their [microsoft] formats, but you can't really interoperate with them without a lot of fiddling around.
      That's costly, and wasn't accounted for in the original planning. Shockingly, it costed time and money."

      And even more shockingly, once they found, they put the costs on the "Openoffice TCO" column instead of putting them on the "Microsft TCO" were they belong.

  50. As a user by Anonymous Coward · · Score: 0

    I don't claim to be a professional Office software user (of any sort) - although I am a professional in the IT field. I have used several versions of both open and paid office software (mostly MS).

    The free version gets you by in most cases. But nearly every time, given the choice (money not a consideration), I would choose the MS product to work with. Its just easier to do more with it.

  51. The 80-20 Rule by Art3x · · Score: 1

    This is another case where the 80-20 rule comes into play. Almost everyone could switch to LibreOffice, but there are edge cases where Microsoft works better.

    I uninstalled Microsoft Office and installed LibreOffice on my work laptop about a year or so ago. I'm a web programmer, so I use it only once every couple of weeks, to read and sometimes edit Word and Excel files from coworkers. So far so good. I even made a user guide with Write, including drawings made in Draw. I published it to PDF, so compatibility doesn't come up. Still, I liked using OpenOffice more than Microsoft Office, even ten years ago.

  52. Lived there for 10+ years by 3.5+stripes · · Score: 2

    Someone got money for that, or a kickback..

    That's just the way things like that work in municipal government.

    --


    He tried to kill me with a forklift!
    1. Re:Lived there for 10+ years by Anonymous Coward · · Score: 0

      Especially in Italy, where protection and extortion rackets are the name of the game.

  53. So, failure from Microsoft's part ... by recrudescence · · Score: 1

    ... to properly implement software that complies to open standards, is seen as a failure of open software to reproduce those bugs and non-standard features? Hm ... where have I seen this before?

    1. Re:So, failure from Microsoft's part ... by recrudescence · · Score: 1

      I mean, imagine if this happened with hardware: "Hi, I have a USB and I'd like to read my files" "Oh, I'm sorry, our USB-reader is only compatible with USB sticks made by our company. It can't read just any USB you give it because we use a different method to write and read data from it." What's the correct response. Is it "Oh, well, I'll buy a usb that's only compatible with you guys then", or is it "well, fuck you and your company, I'll get a reader that reads USBs like it's supposed to"?

  54. Wussies by Anonymous Coward · · Score: 0

    I work for a tech company that employs 350k individuals world wide. We use open office, ain't no thang.

  55. My 0.02 by DaMattster · · Score: 2

    The Italians didn't deploy it properly because I have never had any pagination issues when moving between .docx and .odt formats. Of course, I am using LibreOffice but the difference between Apache OpenOffice and LibreOffice shouldn't be that extreme.

  56. Cloud suites lack features by sjbe · · Score: 1

    Maybe, but it pales in comparison to cloud hosted collaboration suites. Which coincidentally, Office365 and Google Docs are.

    And Google Docs pales in comparison to the functionality of the desktop versions. I use Google Docs routinely but it's just not a viable solution for substantial parts of what I do, particularly for spreadsheet work. If you want to collaborate on a very simple document or spreadsheet then it is fine. Someday maybe it will match the desktop software in features but it isn't there yet.

  57. Perfect story by Anonymous Coward · · Score: 0

    This is the perfect /. news item, as it triggers all the expected knee-jerk responses from the FLOSS fanboys, and then all the usual attempts at explaining to them how the world works by the non-fanboys. And around and around we go.

    I've been using Linux since the very early days, and office suites and programs since WordPerfect had phone line help DJs to keep people entertained while on hold. I've tried very hard to move all of my work and recreational computer use (which includes no gaming) to Linux and OO or LO, and I still can't get there. I've probably installed and spent a good amount of time with every one of the top 50 distros over the years, and Linux is STILL a geek toy and a server OS.

    The only way to make Linux a serious desktop competitor is to [1] change all the things in Linux itself that seem pointlessly alien and a pain in the ass to new adopters, AND [2] fix the application compatibility issues -- either make OO/LO handle MSO docs perfectly or make it very easy to install and run MSO under Wine. Fail on either of those challenges and Linux will continue to wallow in its niche.

  58. Compatibility is not an unrealistic expectation by perpenso · · Score: 2

    That, or you can RTFA.

    The problem was unrealistic expectations. They went from an all msoffice operation, to a hybrid one. msoffice is not compatible with anything else. You can migrate away from their formats, but you can't really interoperate with them without a lot of fiddling around. That's costly, and wasn't accounted for in the original planning. Shockingly, it costed time and money.

    I did read the article and you are completely mistaken. The problem is OpenOffice's failure at being compatible. If it paginates wrong an OpenOffice developer should fix that. If macros are missing an OpenOffice developer should add those.

    A hybrid approach is a given in the sense that outsiders will be sending or expecting office documents even if you are 100% OpenOffice internally. Compatibility is not an unrealistic expectation, it is a business requirement.

    1. Re:Compatibility is not an unrealistic expectation by RabidReindeer · · Score: 2

      If it paginates wrong an OpenOffice developer should fix that.

      If will paginate wrong if a different MS Office setup is being used as well.

      Unless you strictly control pagination, the exact breaking points on pages will depend on what fonts are installed on the system. Both MS-Office and Open/Libre Office get their typesetting metrics from the printer fonts, not from some hard-coded internal source.

      Before TrueType came along, in fact, it was pretty much a crap shoot, since the only fonts available were the ones that came with the printers and different manufacturers/models had fonts with different metrics.

      TrueType is a scalable font, so the metrics define the printer instead of the reverse. But even if you have TrueType fonts installed, the actual font selection mechanisms are fuzzy and having some other higher-scored font on the computer can cause the "wrong" font / font metrics to be used to typeset a page.

      Long and short of it: you want precise pagination, use a Page Layout program, not a Word Processor. Or at least don't expect the space bar and Return key to be the determinants on where the pages break.

    2. Re:Compatibility is not an unrealistic expectation by perpenso · · Score: 1

      If it paginates wrong an OpenOffice developer should fix that.

      Long and short of it: you want precise pagination, use a Page Layout program, not a Word Processor. Or at least don't expect the space bar and Return key to be the determinants on where the pages break.

      You assume that the problem is simply different font metrics leading to a different natural page break. There is also the code's implementation of how to handle various edge cases, special circumstances, guessing as to the user's intent, defaults defined outside the document, etc.

    3. Re:Compatibility is not an unrealistic expectation by AthanasiusKircher · · Score: 1

      If it paginates wrong an OpenOffice developer should fix that.

      If will paginate wrong if a different MS Office setup is being used as well.

      That is absolutely true. I frequently have to go back and forth between Windows and Mac versions of MS Office, and documents get pagination screwed up ALL THE TIME. Same thing if I open a document that's from a previous version of Office.

      Long and short of it: you want precise pagination, use a Page Layout program, not a Word Processor. Or at least don't expect the space bar and Return key to be the determinants on where the pages break.

      This is the real issue here. If TFS is accurate, and people were complaining over having to maintain pagination, then they were using the wrong tool.

      If you want pagination to remain reasonable and keep your document editable, you have a few choices: (1) use a page layout program, (2) use a typesetting program that does automatic pagination in smart places 99% of the time (LaTeX, with the right settings, can do this), or (3) use page breaks in MS Word and always keep a huge amount of space at the bottom of each page (but make sure it isn't full of carriage returns or whatever -- just empty space)... and hope for the best.

      If you have to maintain documents where pagination is important, but you're having to reflow and fix things with every new version of the software (or when moving to roughly compatible software), you're doing it wrong.

    4. Re:Compatibility is not an unrealistic expectation by AthanasiusKircher · · Score: 1

      There is also the code's implementation of how to handle various edge cases, special circumstances, guessing as to the user's intent, defaults defined outside the document, etc.

      Yes, and most of this will be handled better by a publication tool for which layout (including things like pagination) is critical.

      A word processor is just a glorified text editor, today with a bunch of WYSIWYG whizbangs. It isn't supposed to understand pagination, unless you actually explicitly tell it to (e.g., by inserting a page break).

      GP is right -- the problem is users are using the wrong tool, or at least using it very poorly. Rather than simply migrating them back to MS Office, they'd be better off using that training money to teach people how to use software (any software) correctly.

    5. Re:Compatibility is not an unrealistic expectation by perpenso · · Score: 1

      There is also the code's implementation of how to handle various edge cases, special circumstances, guessing as to the user's intent, defaults defined outside the document, etc.

      Yes, and most of this will be handled better by a publication tool for which layout (including things like pagination) is critical.

      I'm not arguing against page layout software. I'm merely arguing that compatibility with MS is critical for FOSS office software.

      GP is right -- the problem is users are using the wrong tool, or at least using it very poorly. Rather than simply migrating them back to MS Office, they'd be better off using that training money to teach people how to use software (any software) correctly.

      No, the GP is most likely making very bad guesses as to the nature of the various compatibility problems. Note the article mentions macros from excel not being available. There really is no excuse for that. Its a publicly documented function, not some esoteric and arbitrary implementation detail in MS' code.

    6. Re:Compatibility is not an unrealistic expectation by orasio · · Score: 1

      That, or you can RTFA.

      The problem was unrealistic expectations. They went from an all msoffice operation, to a hybrid one.
      msoffice is not compatible with anything else. You can migrate away from their formats, but you can't really interoperate with them without a lot of fiddling around.
      That's costly, and wasn't accounted for in the original planning. Shockingly, it costed time and money.

      I did read the article and you are completely mistaken. The problem is OpenOffice's failure at being compatible. If it paginates wrong an OpenOffice developer should fix that. If macros are missing an OpenOffice developer should add those.

      OK, but a developer can't "fix" what is not specified. msoffice formats are not specified so that they can be implemented. So that's not something a oo developer would be able to fix by himself.

      So, the second to best solution is to just acknowledge msoffice is not compatible with other software, so either ditch it completely, or keep it completely. Half assed efforts are doomed to fail from the start.

      Being a government, they can ditch it completely if it makes sense for them. Where I live, there is a law that requires all gov data to be available in open formats, so it's even easier to comply that way.

    7. Re:Compatibility is not an unrealistic expectation by perpenso · · Score: 1

      That, or you can RTFA.

      The problem was unrealistic expectations. They went from an all msoffice operation, to a hybrid one. msoffice is not compatible with anything else. You can migrate away from their formats, but you can't really interoperate with them without a lot of fiddling around. That's costly, and wasn't accounted for in the original planning. Shockingly, it costed time and money.

      I did read the article and you are completely mistaken. The problem is OpenOffice's failure at being compatible. If it paginates wrong an OpenOffice developer should fix that. If macros are missing an OpenOffice developer should add those.

      OK, but a developer can't "fix" what is not specified. msoffice formats are not specified so that they can be implemented. So that's not something a oo developer would be able to fix by himself.

      Sometimes code's behavior is the documentation.

      So, the second to best solution is to just acknowledge msoffice is not compatible with other software, so either ditch it completely, or keep it completely. Half assed efforts are doomed to fail from the start.

      That is a fine strategy if you are not trying to get people to convert to your app. Blowing off a valid user expectation hurts adoption.

      Being a government, they can ditch it completely if it makes sense for them. Where I live, there is a law that requires all gov data to be available in open formats, so it's even easier to comply that way.

      Successfully reading and interpreting a file is one thing. Rendering its contents is another. The Office Open XML format, .docx, is open: ISO/IEC 29500.

    8. Re:Compatibility is not an unrealistic expectation by orasio · · Score: 1

      You say:

      Sometimes code's behavior is the documentation.

      Yes, that is the definition of undocumented software, when the only documentation is its observed behaviour.

      But then you say...

      Successfully reading and interpreting a file is one thing. Rendering its contents is another. The Office Open XML format, .docx, is open: ISO/IEC 29500.

      No, it's not open. First, OOXML is a sanctioned standard, but it's not open. For example, there is no open reference implementation, only proprietary binaries.
      Also, and most importantly, msoffice does not implement OOXML completely. Its small differences are what make compatibility a moving target.

      About this...

      So, the second to best solution is to just acknowledge msoffice is not compatible with other software, so either ditch it completely, or keep it completely. Half assed efforts are doomed to fail from the start.

      That is a fine strategy if you are not trying to get people to convert to your app. Blowing off a valid user expectation hurts adoption.

      But these guys were not trying to get people to convert to anything. Their job was to provide office productivity software for the city personnel. The hybrid solution was a bad idea, they failed because they tried something that is known not to work.

      OpenOffice/LibreOffice guys can work on interoperability as much as they want. That doesn't automatically make it viable as a solution for a big organization.

    9. Re:Compatibility is not an unrealistic expectation by perpenso · · Score: 1
      Things are getting a little confused without the proper context, I've re-inserted the context.

      OK, but a developer can't "fix" what is not specified. msoffice formats are not specified so that they can be implemented. So that's not something a oo developer would be able to fix by himself.

      Sometimes code's behavior is the documentation.

      Yes, that is the definition of undocumented software, when the only documentation is its observed behaviour.

      I should have used quotes around "documentation" but the point is that programmers frequently fix things that are observed anomalies and not failures to meet a specification, contrary to the "can't "fix" what is not specified" notion. Or if you want to get overly "corporate" the "specification" in such a case is the "bug report" not a "design document".

      Being a government, they can ditch it completely if it makes sense for them. Where I live, there is a law that requires all gov data to be available in open formats, so it's even easier to comply that way.

      Successfully reading and interpreting a file is one thing. Rendering its contents is another. The Office Open XML format, .docx, is open: ISO/IEC 29500.

      No, it's not open. First, OOXML is a sanctioned standard, but it's not open. For example, there is no open reference implementation, only proprietary binaries. Also, and most importantly, msoffice does not implement OOXML completely. Its small differences are what make compatibility a moving target.

      My point is that a standard has more to do with successfully reading, interpreting and writing a file than defining absolute visual layout; and that it is common to have an adhoc heuristic in an implementation to better meet a users intention. For example "is the user trying to define a page break with all those CR/LF's? If I'm near a natural page break maybe I'll ignore a CR/LF or two that goes past the break." Basically it is not uncommon for a specification to leave things at that level implementation dependent. Yes, it would be nice to have a reference implementation to demonstrate such heuristics. But the lack of a reference is no reason not to implement such observed behavior, an observed heuristic. Especially for something related to very basic functionality such as pagination.

      So, the second to best solution is to just acknowledge msoffice is not compatible with other software, so either ditch it completely, or keep it completely. Half assed efforts are doomed to fail from the start.

      That is a fine strategy if you are not trying to get people to convert to your app. Blowing off a valid user expectation hurts adoption.

      But these guys were not trying to get people to convert to anything. Their job was to provide office productivity software for the city personnel.

      I'm referring to the FOSS developers. As for the guys providing the FOSS software to users, well that takes us back to my original post: "The town should have had an easy way to report their difficulties to the FOSS developers and the FOSS developers should have been responsive. Such reporting and response is necessary for FOSS adoption."

      The hybrid solution was a bad idea, they failed because they tried something that is known not to work. OpenOffice/LibreOffice guys can work on interoperability as much as they want. That doesn't automatically make it viable as a solution for a big organization.

      My point is that given FOSS a lack of implemented spreadsheet macros and pagination differences should not have torpedoed a project. These were addressable issues. Perhaps things to be implemented by the developers on their own due to the obvious goal of promoting adoption of their product, perhaps a donation from the town to the developers might have been the most cost effective thing for the town to do, or hiring a contractor to implement and submit the changes, etc. It is FOSS after all, its not supposed to be necessary to take things as they are and live with it.

  59. Yeah, you're a failure. by Anonymous Coward · · Score: 0

    The onus isn't on Microsoft to make sure open sores trolls can use subpar software to interact with their documents.

    Bitches just can't handle the truth, yo: y'all can't come up with a reason to switch other than, 'ablooblooitsfree'. That's cool, and Imma let you finish, but business don't give a fuck 'bout free. Ain't no starvin' college bitches runnin' biz-ness.

    Word. MICROSOFT WORD, BUSTA.

  60. Same counter example by DrYak · · Score: 1

    For instance, 0.25 hours * 300 employees * â10 per hour = â750 per day that they're spending on conversion. And that assumes the average wage is â10/hour; I would guess it's more.

    And using the same counter example, that also means that - by my burping and farting example - burps and farts cost the government a whopping EUR 350 per days!!!
    Let's outlaw burping and farting for employee in all branches of government, that will save the Greek economy!!!

    In practice EUR 350 in a 100'000-big company is a drop of water in a bucket. Nobody with their right would buy your argument. Even thinking about your argument costs more money than the argument solves.

    ---

    Same with EUR 750 for a 300-small company, that's probably in the same ball-park that they're going to save if they switch to different different brands for various office supplies.
    Keep in mind that the total budget for all the 300 salaries for the same 8-hour day would be EUR 24k. It completely dwarfs the EUR 750 you mention.

    So unless Microsoft caves in and gives them a good rebate on the Microsoft Office license (which they could do, and apparently did in this case) it's not really worth considering.
    And even including such a cheap license, the overall impact on the company will probably the small.

    It's a ridiculously small price to pay.
    Because overall, it's only about 15min per workday.

    --
    "Sufficiently advanced satire is indistinguishable from reality." - [Tips: 1DrYakQDKCQ6y52z6QbnkxHXAocMZJE61o ]
    1. Re:Same counter example by LynnwoodRooster · · Score: 1

      You have control over options in terms of office productivity tools. Over flatulence and urination, not so much. Given that an Office365 subscription is around $10/month per user, the costs pencil out in favor of using a more commonly used format and avoiding conversion issues.

      --
      Browsing at +1 - no ACs, I ignore their posts. So refreshing!
  61. My point by DrYak · · Score: 1

    Opposed to peeing elsewhere? Yes, using the trashcan in my office *would* be more efficient, but one must draw the line somewhere.

    My point exactly.

    And for me, complaining that you lost 15min out of your whole workday goes into the same bucket (pun intended ;-P )

    --
    "Sufficiently advanced satire is indistinguishable from reality." - [Tips: 1DrYakQDKCQ6y52z6QbnkxHXAocMZJE61o ]
  62. Dodgy? by Anonymous Coward · · Score: 0

    A government organisation should be able to call the shots on these, insisting that people send stuff to /them/ in open formats. That would also be a great way to help their citizens move towards cheaper computing too, if the citizens want to do that, rather than pay for word-to-OO converters or whatever. Perhaps MS has been buying more of those nice dinners for the politicians though ?

  63. Maybe they thought it was called by Snufu · · Score: 2

    Mussolini Word. Guaranteed to keep the trains running on time.

  64. But migrating to Office 360 is no better by Anonymous Coward · · Score: 0

    Our agency has been a MS organization since Wordperfect died. The agency has been moving to Office 360 since last spring, and the problems are numerous. When the network is down suddenly our entire organization is dead. Sharing files amongst workers take forever. There is no ingrained version control so Admins are frequent sending the wrong versions of document create even more problems for collaboration. Remote offices and Offline staff have pagination issues since they aren't using the same printers/copiers available in the main office. Anyone that thinks Office 360 is the solution is a fool. Our office refuses to give up our desktop installations, and is the only department in the organization that hasn't suffered any down time the the last two months due to Office 360. Funniest part is that in case emergencies, the tech department has asked all staff to use Google Docs.

  65. Office doesn't play well with itself by CanadianMacFan · · Score: 1

    I wonder if they calculated how much time people spend trying to fix formatting errors in Word that just appear when working in it. I always found it so frustrating to work in Word because the formatting would screw up and there was no easy way to fix it. Maybe they've fixed it now but I doubt it. That's why I always liked WordPerfect because you could always do the reveal codes and see exactly where the problem was. The reveal codes in Word didn't help at all.

  66. Sick memes bro by Anonymous Coward · · Score: 0

    Born too late to explore the earth.

    Born too early to explore the stars.

    Born just in time to explore dank macros.

  67. WYSIWYG. But not really. by Anonymous Coward · · Score: 0

    This should be a case study in the efficacy of WYSIWYG editors in general.

  68. Pesaro and the cloud solution provider .. by nickweller · · Score: 1

    "last year the organization decided to switch back to Microsoft and use its cloud productivity suite Office 365"

    What were the terms of the financial deal Microsoft made with the municipality?

    What was the name of the company tasked with the Open Office migration?

    Free software advocates heckle town of Pesaro

  69. Yeah, right. by Anonymous Coward · · Score: 0

    So no training and the claims of the software vendor saying how it will be super easy to roll out.

    Yeah, right.

    Of course, when it costs 180% of what OOo did, we'll not hear of it.

  70. Lawyers by Etherwalk · · Score: 1

    "You have to deal with files from other folks outside the organization."

    No you dont. NOBODY sends excel spreadsheets and raw DOC files around. This has always been the biggest straw man argument, it just does not happen.

    When I get a contract from Company XYZ, It's a PDF it is not a DOCX. When Vendor ZZT sends me the latest catalog and price list, its a PDF file not a spreadsheet.

    It is this way in 95% of the business world. nobody sends raw editable document files around.

    Except the millions of lawyers who do it every day...

  71. Spurious Precision - compare and contrast by colinwb · · Score: 1
    http://www.zdnet.com/article/h...
    ... Overall, Netics researchers estimated a yearly cost per user of Eur530.38 over a five-year period ...
    ... By contrast, for Office 365, the cost was Eur197.49 a year. ...
    ... Using Skype for Business and Yammer ... the total cost per user per year could drop to Eur111.98.

    This implies that the Netics report has figures to an accuracy of better than 0.01%, which I find, to put it mildly, surprising.

    I was going to post something along the lines that I am prepared to believe that an organisation might find it more efficient to use Microsoft products instead of open source, but that given the unbelievable precison of the figures:
    (1) I don't trust the figures, and (2) I don't trust anyone who prepares a report with unbelievably precise figures: at best, they are being lazy in not rounding the raw figures, or worse they don't understand what they are doing, or at worst they are being deliberately misleading:

    Spurious accuracy seduces journalists time and time again
    Wikipedia - False Precision
    Slashdotters may enjoy the 3.5inch floppy diskette story. Personal computers with 3.5 inch diskette drives were commonly specified as having 88.9 mm drives in metric countries, 88.9 mm being the exact, though overly precise, conversion of 3.5 inches. In fact, the diskettes are 90 mm wide everywhere in the world per ISO/IEC 9529-1 specification, 3.5 inch being an approximation. (I had intended to put an "allegedly" in front of that story, but the Wikipedia article links to that ISO/IEC specification and to an HP specifications sheet with the width of the diskette drive being 3.5in/88.9 mm!)

    That was what I intended to post. Then it occurred to me to look at the Microsoft Italy page linked in the ZDNet article:
    https://news.microsoft.com/it-...

    Using Google Translate gives:
    ... with OpenOffice annual spending per user has been estimated at more than 500 euros, much higher than the previous annual spending Office user of about 118 Euros ...
    ... The annual expenditure per user with Office 365 is also approximately 197 euros ...
    ... the net annual spending per user falls further to around 110 euros ...

    The "more than 500" is fine and the "around 110" is probably ok.
    Being picky, the "about 118" and "approximately 197" should probably be rounded.

    Even so, that is much better than the ludicrous "precision" of the figures in the ZDNet article. I assume Federico Guerrini (for Italy's got tech) didn't invent the figures in the ZDNet article, so a plausible guess is:

    1. Maybe the Netics researchers' report did give figures to "better" than 0.01% "accuracy".
    2. Someone in news.microsoft.com/it had the good sense to round these figures for their news item.
    3. The ZDNet article by Federico Guerrini used the figures directly from the Netics report.

    If so, then I suggest that the Italian ZDNet reporters take their Microsoft colleagues out for a long lunch and learn how to treat statistics properly, including asking *really* hard and probing questions to any researchers who use inappropriate precision.

    If not, then I am really intrigued as to why the ZDNet article has those "precise" figures.

  72. None? by Anonymous Coward · · Score: 0
    1. Re: None? by Anonymous Coward · · Score: 0

      I haven't tried the nearly $2000 easysoft odbc driver, have you?

  73. Define 'that' by Anonymous Coward · · Score: 0

    Which part of the exercise are you having trouble with in Libre/Open? It may be a faff and unintuitive, but have you registered your datasource in base so that you can call it up and query it from the data sources dialog in calc?

    http://www.easysoft.com/applications/openoffice_org/odbc.html

  74. It's Happening everywhere by Anonymous Coward · · Score: 0

    As much as I hate to say it

    Office365 is very compelling

    The alternatives just aren't attractive

  75. Lock in by sjbe · · Score: 1

    VBA was a marketing masterstroke on Microsoft's part.

    Yes it was. Particularly in the financial services sector. Those folks have tied themselves to that mast about as tightly as is possible.

    If you've been using LibreOffice for five years, and if a significant fraction of your staff are non-programmers, then you're probably pretty much locked into that by now. There are only two ways to avoid it: either you only employ programmers (and make sure they have all the tools they want), or you lock down your system so that people can't write and save macros. Either way has its own costs, and isn't viable for everyone.

    Nope - not locked in at all. We simply don't have a huge need for macros for what we do. (manufacturing) Any we do write are pretty basic and would be easily replicated in a new system. Most VBA code is basically people trying to stuff 10 pounds of shit into a 5 pound bag. We tend to use tools that are actually designed for the jobs we need them for. Basically we use spreadsheets as prototyping tools but if we have a very complicated spreadsheet we figure that probably is an indication we need a piece of software to do that task better - usually some sort of database.

    My basic take on office suite macros is that they get used FAR more than is actually necessary or helpful. Sure sometimes they are the right solution but it's been a rare case where I couldn't find an adequate solution that didn't require them.

  76. Lies by Anonymous Coward · · Score: 0

    Take a look at

    https://help.libreoffice.org/Calc/Referencing_a_Cell_in_Another_Document
    https://help.libreoffice.org/Calc/References_to_Other_Sheets_and_Referencing_URLs
    and
    https://help.libreoffice.org/Calc/Database_Functions

    You can connect to anything that can be loaded, including exell, external .ods files, web page tables, and text files and search it using the database functions. The database functions are not SQL, and you cant query a SQL database directly but calc is not a database. n.b. Oracle, DB2 and MariaDB use SQL so you are being redundant to exaggerate here. On the other hand indirect access is not in any way hard, so long as you are reading data without relying on imitate updates, you can set your database to dump the relevant subset as a tsv/csv in an accessible location (i.e. URL) and use it.

    1. Re:Lies by Anonymous Coward · · Score: 0

      LibreOffice actually has native ODBC database connectivity built into it, permitting you to make live connections to MSSQL, MySQL/MariaDB, and many others. You can also directly use SQL queries.

  77. Re:OPen sores!!!!11 by Anonymous Coward · · Score: 0

    If that's really the best you can come up with, then you're about 14, mentally deficient, or both.

  78. Points to be taken by MoarSauce123 · · Score: 1

    "lack of compatibility between the proprietary and the open source systems" There are two key points to be taken here: - governments big and small have to opt for open, free document formats that are not created by a megacompany like Microsoft. OOXML is the most convoluted and ridiculously complicated office file format ever invented, so bad that even the inventors (Microsoft) cannot make software that fully complies with that standard. - OOo (although who still uses that?) and LO need to have much better MSO file support. The issue here is that I could submit plenty of samples to the LO folks, but I fail to find any avenue to get an NDA from them because most of my samples are business docs that I would need to spend hours on to sanitize before submitting. At that point I have to throw the towel in.