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Amazon May Handle 30% Of All US Retail Sales (usatoday.com)

An anonymous reader quotes USA Today: Amazon's yearly sales account for about 15% of total U.S. consumer online sales, according to the company's statements and the Department of Commerce. But the Seattle e-commerce company may actually be handling double that amount -- 20% to 30% of all U.S. retail goods sold online -- thanks to the volume of sales it transacts for third parties on its website and app. Only a portion of those sales add to its revenue.

"The punchline is that Amazon's twice as big as people give them credit for, because there's this iceberg under the surface, but you only see the tip," said Scot Wingo, executive chairman of Channel Advisor, an e-commerce software company that works with thousands of online sellers. When third-party sales are taken into account, Amazon's share of what U.S. shoppers spend online could be as high as $125 billion yearly...

Amazon's share will grow even larger when they can offer two-hour deliveries, warns one analyst, while another puts it more succinctly. "Amazon's just going to slowly grab more and more of your wallet."

70 comments

  1. Headline bait and switch by Anonymous Coward · · Score: 1

    30% of all retail sales (as in the headline), or 30% of all consumer online sales (as in the body)? There's a big difference.

    1. Re:Headline bait and switch by GrumpySteen · · Score: 4, Informative

      It's a bigger difference than most people will probably assume. Online retail sales in the US were around $300 billion last year while retail sales at brick and mortar stores in the US were around $4 trillion. Online is only 7% of the total.

  2. More and more of your wallet by Anonymous Coward · · Score: 0

    No, they won't take more out of your wallet (at this time). It's money that you'd spend anyway, but instead of going to several merchants it'll simply go to one place.

    On the other hand, when it all goes to one place, prices will go up and there'll be no alternatives left ...

  3. To big to fail by Anonymous Coward · · Score: 0, Offtopic

    "How did this happen? Who's to blame? Well certainly there are those who are more responsible than others, and they will be held accountable. But again, truth be told...if you're looking for the guilty, you need only look into a mirror.
    I know why you did it. I know you were afraid. Who wouldn't be? War. Terror. Disease. There were a myriad of problems which conspired to corrupt your reason and rob you of your common sense. Fear got the best of you and in your panic, you turned to the now High Chancellor Jeff Bezos. He promised you order. He promised you peace. And all he demanded in return was your silent, obedient consent."

  4. Not my wallet by DogDude · · Score: 0, Offtopic

    I spend $0 with Amazon, and I buy everything locally.

    --
    I don't respond to AC's.
    1. Re:Not my wallet by Anonymous Coward · · Score: 3, Interesting

      Not my wallet anymore, either. They've crapped the bed one too many times this year. Their customer service has become an abysmal nightmare. Aside from all the shoddy "new" merchandise I've received that looked like factory seconds, open-box-items, or scratch-and-dents, they went as far as telling me the other day they don't consider a Prime shipment "lost" for what amounted to seven business days and didn't offer to send a replacement or compensate me in any way. I'll save the hundred bucks I would normally spend to renew my membership to shop somewhere else.

      P.S. I've definitely found myself buying locally more as well and see that trend in my life continuing.

    2. Re:Not my wallet by Anonymous Coward · · Score: 0

      strike one. they opened a warehouse near here to serve chicago, not us. they were already collecting illinois tax, so they could have built there instead.. but fuck that. lets add another state to what they collect taxes for.

      strike two. even with that new warehouse, orders take 2-3 times longer to arrive than 5 years ago. at least a full calendar week, often 10-12+ days. before: 2-3 days, tops even without prime. the fuckers purposely slow down non-prime fulfillment and shipping to try to sell prime.

      strike three. i hate their fucking web site. absolutely hate it.

      strike four. they treat vendors like shit. especially publishers and small or self publishers.

      strike five. 'prime'-exclusive items. even normal crap. i ran into that last week looking for something.. a usb hub or keyboard or some such. fuck that.

      strike six. free shipping is up to 49 bucks min now but the shipping is 10000x worse than before.

      i could keep going but what's the point. amazon sucks. all big companies suck donkey ass. i dare you to name one that is actually GOOD for consumers, for workers, for the environment, and plays fair with government and taxes.... you can't.

      i hate walmart, how they treat their employees (amazon is at least as bad, btw) and what they've done to small towns across the country.. but they still get my business over amazon.

      if i have to wait 1-2 weeks for what i order, i'll just use ship to store from walmart for free. i'm there anyway twice a week since it's nearly the only store for 50+ miles.

    3. Re:Not my wallet by mspohr · · Score: 1

      The problem I have is that my local stores don't have most of the stuff I buy. Only the grocery store has a near adequate stock. For the rest of the stuff, I would have to drive an hour each way and go to a big box store which as far as I am concerned, is as bad (or worse) than Amazon. Much easier to just buy from Amazon or eBay, etc. since I can almost always find exactly what I need at a good price without spending hours driving and shopping.

      --
      I don't read your sig. Why are you reading mine?
    4. Re:Not my wallet by layabout · · Score: 1

      it is the same for me. the supermarket and my barber are the only local shops I go to. if I plan ahead, online is the only way to go.

    5. Re:Not my wallet by Anonymous Coward · · Score: 0

      strike two. even with that new warehouse, orders take 2-3 times longer to arrive than 5 years ago. at least a full calendar week, often 10-12+ days. before: 2-3 days, tops even without prime. the fuckers purposely slow down non-prime fulfillment and shipping to try to sell prime.

      THIS!

      strike six. free shipping is up to 49 bucks min now but the shipping is 10000x worse than before.

      AND THIS!

    6. Re:Not my wallet by Anonymous Coward · · Score: 0

      To be fair, I've found shopping locally to be far cheaper (and quicker) than shopping online as of late.

    7. Re:Not my wallet by Anonymous Coward · · Score: 0

      Local shopping is a joke outside of the grocery store. I really tried to shop locally instead of running straight to online. They just never have anything.

      I don't mean like a woman says "I don't have anything to wear!" with a closet full of clothes. I mean I need a radio or a headlight or hi-top sneakers and can't find it. Forget anything specific like this movie or that toy. So much stuff, like printers, a dozen or more brands exist but only two are carried by stores.

      I really blame landlords, absentee and incorporated, at the root of all this. It costs thousands of dollars per month in rent for a garage-sized shop. How the hell are any new or different competitors ever supposed to enter the market when they're priced out of it right off the bat?

      Meanwhile all the dummies on TV shriek to cut taxes for the rich, as if that will do anything for economies they're already holding hostage or not part of.

  5. Monopolies are bad by Alain+Williams · · Score: 1

    no matter where or who. OK: Amazon is not there yet, but is heading in that direction. Its size gives it unrivalled negotiating power that will help it to cement its position. Having said that: I don't know what to do about it; suggestions please.

    1. Re:Monopolies are bad by Pulzar · · Score: 2

      no matter where or who. OK: Amazon is not there yet, but is heading in that direction.

      I agree, 100%.

      It's amazing to me that they are still able to be so far ahead of any competition... in everything -- prices, shipping, customer service, selection.

      You'd think that Walmart, Target, and other big retailers with worldwide (or at least US-wide to start) logistics networks would've been able to mount some resistance by now.

      --
      Never underestimate the bandwidth of a 747 filled with CD-ROMs.
    2. Re:Monopolies are bad by Anonymous Coward · · Score: 0

      Agreed, monopolies are bad.

      There's ebay, sometimes they can be a replacement for some things you can get at amazon.

      Local stores are way more grim though. Their selection is shit compared to Amazon. I doubt think I can find even 10% of what I buy from Amazon locally.

      It's the networking problem again: an online store is more valuable the more selection it has, which acts as a force against smaller players entering the market.

      However, it should be noted that Amazon is NOT the big dog of online retail. Alibaba is.

    3. Re:Monopolies are bad by kimvette · · Score: 5, Insightful

      Brick & Mortar businesses' response has been to cut back selection. Just TRY to find good precision screwdrivers locally, for example. Sears, Home Depot, Lowes, smaller hardware chains, etc - no dice. Frys has some decent sets but they're not here in the northeast so they aren't an option.

      Appliances such as mixer stands - you'll find 5qt and under KitchenAid mixers with the weak motor and plastic gear case at many stores, but most don't stock the 6qt and larger models with the stronger motor and transmission with metal gears. Soo. I'm going to Amazon for that.

      Monitors - Worst Buy is the only local authorized reseller for the ROG Swift monitor but no stores I've been to stock it. I went to Amazon for those. I'll be buying another through Amazon. Why do the Worst Buy "ship to store" for free shipping when I have to go pick it up, whereas ordering from Amazon gets me free shipping to my door, with better customer service?

      Klipsch speakers - I can't get the Reference Series at local authorized retailers, even at the "Mangolia" outlets at Best Buy. They stock plenty of the Synergy line (which isn't bad, but isn't great), so again, I've been turning to online retailers for Reference-series speakers.

      That's just a small handful of examples but I could list so many more. I try to shop local, but when the stores stick to carrying low-end crap I'm forced to shop online. It seems like retailers only want to sell low-end items that need replacing after six months to a year rather than higher end product lines that actually last.

      --
      The Christian Right is Neither (Christian nor right). See: Matthew 23, Matthew 25, Ezekiel 16:48-50
    4. Re:Monopolies are bad by knightghost · · Score: 1

      I've found pretty much all of that and more, higher quality, usually much lower prices, at my local Costco.

      There's more than one 800 lb gorilla out there.

    5. Re:Monopolies are bad by Anonymous Coward · · Score: 0

      Sometimes pickup from store is useful if the alternative is some uncertain delivery time sometime over a couple of possible days, not daring to go out for a pint of milk as you know that is the exact moment a delivery will occur.

    6. Re:Monopolies are bad by Anonymous Coward · · Score: 1

      Just TRY to find good precision screwdrivers

      The problem is is that they have to stock all 10,000 of their stores with the same set of xuron/wexler/starrett whatever tools for a market of 1,000 across the whole country. I buy a lot of specialty tools and don't see how it could possibly work. Most people don't want good tools, most want some imitation hf disposable screwdriver junk that they can toss after they fix the crew that fell out of timmy's megatron toy.

    7. Re:Monopolies are bad by CaseCrash · · Score: 1

      I get most everything except groceries from Amazon now. Once I realized it was cheaper to have two 20lbs containers of cat litter shipped directly to my door instead of driving 2 miles and buying it at Publix, it was over. (Still not sure how having that much weight shipped to me is cheaper, but it is)

      --
      No, that link you posted to a web comic we've all seen a hundred times is not "obligatory."
    8. Re:Monopolies are bad by serviscope_minor · · Score: 1

      It's amazing to me that they are still able to be so far ahead of any competition... in everything -- prices, shipping, customer service, selection.,

      Um... they're not? Well, not over here.

      Prices are so so. Sometimes they're more expensive, sometimes cheaper. There's not all that much in it. Once they got blocked from wide scale tax avoidance, their competitive edge mysteriously vanished.

      The range is good compared to many other shops, though I buy quite a bit from ebay who generally have much more interesting stuff. I buy tool consumables and elecgtronic parts from RS, who have an excellent range too. But the competition isn't one shop, it's "the internet", because it's not like I drive from place to place shopping online.

      For shipping... again meh. I mean it's OK, but nothing special.

      For groceries, all the big supermarkets will hit a 1 hour slot reliably, including weekends (extra fee). All the even half way good clothes places have free return shipping. RS offer free next day on any delivery. etc etc.

      Random computer parts sem pretty good on amazon price wise. Things like an SSD and one of those funny DVD drive caddy converters for holding an SSD.

      --
      SJW n. One who posts facts.
    9. Re:Monopolies are bad by Anonymous Coward · · Score: 0

      Appliances such as mixer stands - you'll find 5qt and under KitchenAid mixers with the weak motor and plastic gear case at many stores, but most don't stock the 6qt and larger models with the stronger motor and transmission with metal gears. Soo. I'm going to Amazon for that.

      Bad example. The plastic gear in the domestic KitchenAids has been discussed frequently, and the engineering nerd consensus is that it's a sacrificial part; it's designed to break when you overload the motor so that instead of a hundred dollar repair you have a five dollar one.

      But I get your point re: retail. :)

    10. Re:Monopolies are bad by OrangeTide · · Score: 1

      When it comes to monopolies I'd be more concern with the AT&T/Time Warner deal than with Amazon right now.

      --
      “Common sense is not so common.” — Voltaire
    11. Re:Monopolies are bad by tlhIngan · · Score: 1

      Brick & Mortar businesses' response has been to cut back selection. Just TRY to find good precision screwdrivers locally, for example. Sears, Home Depot, Lowes, smaller hardware chains, etc - no dice. Frys has some decent sets but they're not here in the northeast so they aren't an option.

      That's because retail space is expensive. So the stores have to basically sell through volume in order to compete with the likes of Amazon. So they'll only stock the most common items people buy in large quantity. Chances are most shoppers are online-savvy so more niche items like precision screwdrivers will be online only rather than occupy a bit of the shelf that they could use to sell something that moves quicker.

      The savings from not having a B&M location mean cheaper prices (sure there's a warehouse, but a warehouse can be located in a cheaper area, often where shipping infrastructure is good versus easy accessibility for customers). Sure there's shipping but if you ship enough and have a warehouse near the shipping center, your costs are very low

      Back in the day when the only way to get stuff is your local store, carrying a lot of stuff made life convenient. Now that everyone is shopping online anyways, as s store your best bet is to optimize for stuff that moves and that people need to buy repeatedly (like consumables).

    12. Re:Monopolies are bad by mjwx · · Score: 1

      Brick & Mortar businesses' response has been to cut back selection. Just TRY to find good precision screwdrivers locally, for example. Sears, Home Depot, Lowes, smaller hardware chains, etc - no dice. Frys has some decent sets but they're not here in the northeast so they aren't an option.

      This, a few B&M stores have adapted, Euro Car Parts here in the UK for example. I can go online, order a part (I.E a 10 amp fuse for a BMW 3 series) and either pick it up from a store or get it delivered.

      However for the few times I need to see something before buying it, mostly clothes, large B&M stores have a very small selection. As for whitegoods, small electronics, so on and so forth I just go to Amazon first. Computer parts usually warrants a visit to PC Part Picker, then onto whichever retailer is the most reasonably priced. With Amazon Prime, I can get next day delivery on most things.

      --
      Calling someone a "hater" only means you can not rationally rebut their argument.
    13. Re:Monopolies are bad by adolf · · Score: 1

      But it's just an automotive fuse.

      In 10 minutes, I can walk to any of three different places and buy an automotive fuse.

      Why in the fuck would anyone bother with going online and manually enter everything including blood type, just to buy an automotive fuse? Especially if they're going to pick it up in person anyway?

    14. Re:Monopolies are bad by mjwx · · Score: 1

      But it's just an automotive fuse.

      In 10 minutes, I can walk to any of three different places and buy an automotive fuse.

      Why in the fuck would anyone bother with going online and manually enter everything including blood type, just to buy an automotive fuse? Especially if they're going to pick it up in person anyway?

      First off, because if I order it online, they'll have already gotten it for me and keep it behind the counter. A 5 minute trip becomes a 30 second trip.

      Secondly, same day delivery costs money, if I want the part today it's easier to collect.

      Thridly, all I have to do is put in my license plate no and it comes up with my make, model and series, so then I just type in "fuse" into the search box and it comes up with the right parts. Simples.

      Much easier than wasting someones time at an auto parts store whilst forcing 5 other people who were smart enough to order online to wait behind me.

      --
      Calling someone a "hater" only means you can not rationally rebut their argument.
    15. Re:Monopolies are bad by dj245 · · Score: 1

      I've found pretty much all of that and more, higher quality, usually much lower prices, at my local Costco.

      There's more than one 800 lb gorilla out there.

      Costco sells a lot of crap too. I've been burned enough times that I ignore all their durable goods unless I have done the research in advance.

      It also seems that just when we find a good commodity food product there (yogurts especially), they will drop it suddenly without an equivalent replacement.

      --
      Even those who arrange and design shrubberies are under considerable economic stress at this period in history.
    16. Re: Monopolies are bad by adolf · · Score: 1

      But it's just a fuse.

    17. Re:Monopolies are bad by John.Banister · · Score: 1

      Appliances such as mixer stands - you'll find 5qt and under KitchenAid mixers with the weak motor and plastic gear case at many stores, but most don't stock the 6qt and larger models with the stronger motor and transmission with metal gears. Soo. I'm going to Amazon for that.

      I'm an Amazon customer for many things, but for electric kitchen appliances, I go to Pleasant Hill Grain. It's still an online purchase. They seem to know what they're talking about, and the prices are close enough to those on Amazon. I ended up buying Ankarsrum instead of KitchenAid. My elderly mother is very happy with it.

  6. The Walmart effect by rsilvergun · · Score: 1

    I know it's a problem. As soon as they've KO'd their competition they'll jack up prices and things will be a lot worse. But what am I suppose to do? I don't buy a lot of stuff I don't need (a video game or two a year). Since my income doesn't keep pace with inflation (I'm not even gonna say "any more", it never has) the only way to keep my head above water is hope I can find somebody willing to sell me stuff cheaper. Yeah, It's a race to the bottom. But I don't see myself getting a new set of wheels this year (e.g. higher paying job) and the only way out of this race is to crash and burn Dale Earnhardt style...

    --
    Hi! I make Firefox Plug-ins. Check 'em out @ https://addons.mozilla.org/en-US/firefox/addon/youtube-mp3-podcaster/
    1. Re: The Walmart effect by thundercattt · · Score: 2

      Yep, I come from a small town. They got a Walmart, local businesses 1 by 1 fell. Downtown core of shops, belly up. Now it's the mall (Walmart is connected to) or online to buy. I'd rather buy from anyone but Walmart.

    2. Re:The Walmart effect by Anonymous Coward · · Score: 0

      >> https://addons.mozilla.org/en-...

      Looks like you'll be needing to fend of some lawyers too... "Contribute to me to download all these free songs!" is one spin.

  7. inebriated hillbillies by geoskd · · Score: 3, Interesting

    Amazon's just going to slowly grab more and more of your wallet

    As long as their competition continues to not "get it" Amazon is going to continue to grow. I go to amazon because I can buy absolutely anything there, and it will be cheaper there than anywhere else. Amazons third party sales thing is absolutely brilliant as it brings more products to amazon, and brings more customers to the site.

    --
    I wish I had a good sig, but all the good ones are copyrighted
    1. Re:inebriated hillbillies by Anonymous Coward · · Score: 0

      And those third parties cut their own throats. If I find an item on amazon by a third party I'll check their site for the product and often times find it listed for a higher price even before shipping is added. Same items shipped from the same building, lower price buying through amazon. I would happily order from your shop directly and not give the percentage to Amazon but not if it costs more.

    2. Re:inebriated hillbillies by 0100010001010011 · · Score: 1

      As long as their competition continues to not "get it"

      Walmart (and grocery stores as a whole) have quite possibly the worst 'last mile' solution possible. Everything prior to shipping to the store is done as efficiently as possible. Walmart's logistics argues with truck OEMs over 0.1MPG because of how much it can save them across the fleet. They redesign boxes and liquid containers so you can fit more on a pallet.

      All to be unboxed & unpallated by someone being paid minimum wage. To put it on a shelf where I have to take time out of my day to go, pull it off the shelf, put it in my cart and ring it up myself (or pay another person to do it), load it into my car and drive it home.

      Some of our local farmers will even drop off meats and produce. If Walmart wants to get my business again give me a barcode gun and let me shop like people add stuff to their wedding registry. I'll walk through the store once, choose how often I want a product and when I want it delivered.

      I went to Best Buy last week (once every ~6-months to see what is out) they were more than happy to point out that they price matched Amazon. I asked if they also had free delivery. Paid mileage to their store and compensated me for my time. (They don't). With Amazon (and other online retailers) goods show up at my doorstep.

      I can't wait for a grocery chain (local, national, Amazon, I don't care) to carry a full store's worth of food and let me decide when I want it.

    3. Re:inebriated hillbillies by Anonymous Coward · · Score: 0

      You can touch, see, and try products at Best Buy. That's the benefit you get for the cost of some gas and time. If you were being fair, you'd include the cost of internet access when shopping online. Sure you do other things online, but you also do other things with your car.

      There are already online grocery stores and other startups that send you the materials for all your meals that week. Go search for them.

    4. Re:inebriated hillbillies by DogDude · · Score: 1

      And as long as stupid merchants continue to sell stuff at a loss, Amazon will be there. We were invited to be one of Amazon's earliest 3rd party vendors. They wanted 30% of the sale price, including shipping. We would have broken even, at best.

      Put greedy, selfish customers who care nothing about where they spend their money, with greedy, short-sighted vendors who are more interested in short term sales than long term profits, and voila! Amazon profits!

      --
      I don't respond to AC's.
    5. Re:inebriated hillbillies by brianwski · · Score: 1

      > I can't wait for a grocery chain (local, national, Amazon, I don't care) to carry a full store's worth of food and let me decide when I want it.

      In some areas (I'm in the San Francisco area) Safeway will deliver. http://shop.safeway.com/

      However, I looked into it for my aging parents in Oregon and Safeway did not "officially" do deliveries there, but the checkout clerk I was talked with said she shopped and delivered for several older people in town. If Safeway won't deliver in your area you might setup something informal with a Safeway checkout clerk?

    6. Re:inebriated hillbillies by Anonymous Coward · · Score: 0

      your an idiot. price comp. amazon isn't cheaper. I bought a crappy toaster for 60 bucks, retail price "180", amazon "best price" 110.00.

      get off your ass, and quit relying on a some crappy platform, to get you a deal.

  8. Fuck Retail by Anonymous Coward · · Score: 5, Insightful

    Literally every time I go into a store there are less goods on the shelf. More cheap plastic crap. Lack of organization. Most shops stocking exactly the same good fro the same suppliers and more or less the same prices. Overpriced prices.

    Sometimes you walk into a store (strangely usually toy stores for some reason) and they are Old School. Shelfs brimming with colorful, well priced products, filling you with an irresistible urge to just fucking buy. I have to walk past the Lego Isle to get to the games section of the local Toy Store, and it is DIFFICULT to resist temptation and I don't even own lego anymore. But that's really the last bastion of the retail I remember.

    Head down to most stores on the high street and they're stocked like some estate sale of a deceased 90 year old. Retail assistants who don't know shit. Absentee owners. Chuggers everywhere. Decor and construction like a cheap TV set. Yes this even happens in malls now. Every store knows they have nothing to offer you but their 15% mark-up. People used to spend ALL DAY at the mall. That would be like a punishment now.

    I fucking hate buying online. I hate the risk. I hate the delay. I hate returns. But fuck it retail is doing jack shit for me these days.

    1. Re:Fuck Retail by antdude · · Score: 1

      I only do local retail to buy something quickly, see, touch, pricematch, etc.

      --
      Ant(Dude) @ Quality Foraged Links (AQFL.net) & The Ant Farm (antfarm.ma.cx / antfarm.home.dhs.org).
  9. Jeff Bezos handles 30% of my balls by Anonymous Coward · · Score: 0

    there were many red-flag touches.

  10. Misleading headling by Anonymous Coward · · Score: 0

    Headline: 30% of all US retail sales.
    Article: 30% of all US *online* retail sales

  11. "Amazon's just going to slowly grab more and more" by Anonymous Coward · · Score: 0

    "Amazon's just going to slowly grab more and more", that's a weird way of looking at the fact that many of us absolutely love Amazon and choose to do business with them to save ourselves time and money. They're not grabbing anything, I choose to spend my money there.

  12. 30 % of retail? by no-body · · Score: 1

    hahaha - groceries included - that's retail too, right?

    I am trying to avoid this monster as much as possible - takes smaller companies down.

    1. Re:30 % of retail? by Anonymous Coward · · Score: 1

      I'm personally fine with Amazon taking down Walmart grocery stores, Giant Eagle (out of Pitt), Kroger, and a lot of other "local" (read: actually large companies) grocery stores.

      Handle all mass market grocery items such as: worcestershire sauce, Kraft products, and all other box foods, etc... and then let local farmer coops handle fresh veggies, etc... (Hell if local farmers want to sell through amazon I'm fine with that too. (if it works out well for the farmer and myself both))

      Monopolies are inherently dangerous... so perhaps they should start to be regulated as a utility if they surpass 20%. (there is a fair argument to be had there for this)

      Edit: Funny Captcha: "trapped"

    2. Re:30 % of retail? by Dutch+Gun · · Score: 1

      Yep, possibly local groceries as well. Amazon Fresh is available in limited markets, but may eventually grow as well.

      --
      Irony: Agile development has too much intertia to be abandoned now.
  13. Poor headline. by Gravis+Zero · · Score: 1

    Amazon May Handle 30% Of All US Retail Sales

    Implication: Amazon might handle 30% of all US retail sales but they might not because we don't know.

    Proper headline:

    Amazon Handles 20% To 30% Of All US Retail Sales

    Implication: Amazon definitely handles somewhere between 20% and 30% of all US retail sales

    --
    Anons need not reply. Questions end with a question mark.
  14. So what percentage does eBay handle? by drinkypoo · · Score: 1

    I do buy a fair amount of stuff from Amazon, but I'm at least as likely to go to eBay when I want something. If I'm shocked and appalled by the prices I find in both places, then I will start googling. Often, I just go ahead and check them both right away, both for the price comparison and because their searches sometimes turn up substantially different results for the same keywords.

    --
    "You're right," Fisheye says. "I should have set it on 'whip' or 'chop.'"
  15. Growing backlash against online... by slasher999 · · Score: 1

    At least here in the US there seems to be a growing backlash against online retailers, Amazon especially. A large part of this is due to counterfeit products being misrepresented. When you have a million products on your site it's very difficult to properly vet each product and each provider. This is damaging the Amazon brand and similar online sellers with all but the lowest of the consumer, those that shop strictly by price and treat every product as if it is a commodity.

    1. Re:Growing backlash against online... by Anonymous Coward · · Score: 0

      Amazon went so far as to put a disclaimer on every page saying it's not responsible for counterfeit products which is why I stopped using them.

    2. Re:Growing backlash against online... by NeoMorphy · · Score: 1

      This is how Amazon will eventually fail.

      I suspect that most of their sales are knockoffs! They say they have a process for this but you can see in the comments a lot of complaints about products being a cheap knockoff and yet the seller is still there. There are multiple articles on how a large percentage of their sales are knockoffs. If a competitor managed a way to cull the knockoff sellers from the marketplace they would crush amazon. For example, is there anyone selling real Birkenstocks on Amazon right now?

      There is also a serious problem with their "Customer Reviews". Do a search on Amazon and Xfinity. It's hilarious!

    3. Re:Growing backlash against online... by Anonymous Coward · · Score: 0

      Well, the way they they're solving the counterfeit problem is through vertical integration. If what they sell is first-party, it's not counterfeit. Not even if they use counterfeit components.

  16. No, they handle 1.2% of all retail sales by Solandri · · Score: 2

    TFA says they handle 15% of all online retail sales, maybe 20%-30% if you include third party sales handled through Amazon. Online sales comprise only 8.1% of all retail sales. So Amazon's (very small) slice of the whole pie is just 1.2%, possibly 1.6%-2.4% if you include their third party affiliates.

    Amazon barely cracked the top-10 stores in retail sales for 2015. There's a tendency for people who like to be online to over-exaggerate the effect of the Internet. Retail sales are still very much a brick and mortar business.

    1. Re:No, they handle 1.2% of all retail sales by EmperorOfCanada · · Score: 2

      I think the key is to look at the trend. Amazon's graph is one way for now. Online retail is also one way. Importantly quite a bit of what is being added to online sales is products that you can't even buy in stores from manufacturers who won't easily show up on any statistic. If you look at the last 12 months of my purchases (other than rent, groceries, and utilities) the vast majority has moved online. The second I can order my groceries competitively online, I will. But from a retail statistic only my groceries will probably show up as something changed. My other ordering is from companies that I very much doubt play ball with any retail organization statistics gathering. Thus I would say that out of $10,000 in optional spending maybe 90% of that is invisible.

      Also I am in Canada where amazon sucks for things like groceries. I know Americans who pretty well only buy perishable items from non online and usually amazon.

      So if you look at the product lines of the huge conglomerates then I suspect that online isn't that much of a trend for them. But it is their less mass marketed competitors who will be going gang-busters online. This is probably invisible to most statistics.

      The people to ask with the most trustworthy statistics would be the credit card companies and combine that data with bank cards. I am willing to bet that the trend there is in the "oh shit" territory for bricks and mortar companies. They would probably look and say, we can't reconfigure to compete with that for at least 3 good reasons. Things like product variety, manufactures who won't play ball with regional exclusivity or other price fixing, and simply that there are direct to customer sales that simply don't leave any room for the costs of their supply chain.

    2. Re:No, they handle 1.2% of all retail sales by reboot246 · · Score: 1

      True, but if you talk to the brick&mortar stores or listen to the politicians (who want the tax revenue), you'd think that online sales are at 90% of all retail sales and climbing.

      Amazon recently "reached an agreement" with my state. Starting next month Amazon will collect 8% sales tax on purchases made from my state. The problem is, my state sales tax is only 4%. Who gets the rest? My guess is Amazon, maybe with some kickback to the politicians who agreed to the deal. I have no proof; I just know how politicians are.

      It looks like my days of ordering tons of stuff from Amazon are over. I may order a few items, IF the price +tax is better than other online retailers who still don't charge sales tax.

      My thought has always been that sales tax should be collected at the point of purchase. If it were, online companies would be moving to states with lower sales taxes. That might be just the incentive that high tax states need to lower their damned taxes.

  17. I love the layers of self-entitled middle-men cut by EmperorOfCanada · · Score: 1

    While there may be many problems with Amazon concentrating so much power in one company, I don't cry much for the many greedy layers there have traditionally been between me and the manufacturer. I am happy to give my money to the people who make something. I am not happy to give money to the layer after layer after layer of people who have managed to insinuate themselves between the manufacturer and me.

    Often distributors would force manufacturers to sign exclusive regional distribution agreements that then allowed them to lock the price for a large area. The retailers would then spend zillions of dollars marketing at me which they then had to recoup. Then there are the malls and other landowners who charge retailers exorbitant rents that need to be recouped. And then there are the greedy retailers themselves who would gouge the crap out of me while treating their retail employees like crap.

    While Amazon has certainly been abusive to their own employees, I have not heard tell of them abusing their suppliers. They don't let large conglomerates shove out minor players from the Amazon shelves. If a small manufacturer sells a great widget at a great price, garnering great reviews, then the giantco that traditionally owned that space needs to up their game or see the minor player start to get some serious traction in that market. Normally giantco would turn to the distributors and retail giants and tell them to cut the minor player out of the loop, assuming that the minor player could have even gotten onto any shelves in the first place.

    This bookends with people cutting off all forms of traditional media; thus cutting off all forms of traditional brand marketing. If a company XYZ wants to sell me a thing, and their amazon reviews are the best and their price is good, I will buy that widget without even having a slight guess as to how many 10s of millions giantco spent marketing their second rate pile of junk.

    If you go back just a few years, you would find people nervous to stray from what they had been brow-beaten into believing was the proper thing to do. Now they do their own homework and come to their own conclusions. This is no small thing. I know more and more people who are doing a vast percentage of their shopping on Amazon and they don't have their favourite brands, they don't buy brands I have previously heard of, and they certainly aren't buying from companies that have multi billion dollar advertising budgets for their entire product lineup. Or if they do it is only because that product managed to actually win on its own merits.

    There are a few exceptions such as Apple, but even these brands are losing their luster because people are no longer being told what to buy at all the levels from marketing to the in-store experience.

    I went into a mall the other day (because there was an office that I needed to visit) I looked around the mall and was disgusted. The prices were bonkers, and the employees were there for the hard sell. They provided negative value for the customer. People aren't generally stupid and as time progresses more and more people will join the ranks of those who have left brand and store front retail behind.

  18. Re:I love the layers of self-entitled middle-men c by Anonymous Coward · · Score: 0

    There may be layers of middlemen but Amazon is more expensive than brick and mortar retail in many product categories. What difference does it make if there are layers of middlemen if Amazon will just take all that money for itself, and more?

  19. Target offers weekly/monthly grocery delivery by raymorris · · Score: 1

    > choose how often I want a product and when I want it delivered.

    Target offers something like that.
    http://www.target.com/c/target...

    I was thinking Walmart did too, but I'm not sure. I do know that at Walmart you can shop online, then go pick it up when your order is ready, and they'll load it in your car.

  20. Due to contractors insulating them from workers by sethstorm · · Score: 1

    "The punchline is that Amazon's twice as big as people give them credit for

    That's because they're not counting the contract workers that Amazon mistreats.

    --
    Twitter supports and protects racists - by smearing their critics with the "Hate Speech" label.
  21. Strike 7 by sethstorm · · Score: 1

    They don't care if you get fake product and warehouse it that way.

    --
    Twitter supports and protects racists - by smearing their critics with the "Hate Speech" label.
  22. Amazon is doing well by offering good service by Anonymous Coward · · Score: 0

    Amazon are easy to use and usually have what I want.

    When I go to another store, I usually find the buying experience is problematic - for example, you must register an account to find out how much postage costs.

    Amazon have blundered recently though. The introduction of paid reviewed devestated the usefulness of the review system, because paid reviews always or almost always give five stars.

    The upshot of this is the the average score shown for each item in a list of items is now useless (unless you look at each item, you have no idea if there are or are not paid reviews, so every average rating is suspect), and when you do want to look at reviews, you have to *read each one fully*, to check if it's a paid-for review (there has to be a sentence in there somewhere which says something like "I received a discount"), which is time consuming, particularly so as they tend to be verbose and there's no standing format for indicating this information.

    Before, you could just scan down the reviews and see what people thought.

    I might have hoped Amazon would have kept track of which reviews were paid for and which not so they could roll back if necessary, but I do not think this was done.

    As the years pass, the damage will heal up, as the products with paid for reviews become unavailable.

  23. U.S.A. by Anonymous Coward · · Score: 0

    i.e., United States of Amazon.

  24. and they do it pretty shittily. by Lumpy · · Score: 1

    Last 3 videogame preorders... all arrived AFTER promised delivery date and did not even freaking ship until release day.

    If you like playing release day games, dont go with Amazon.

    --
    Do not look at laser with remaining good eye.
    1. Re:and they do it pretty shittily. by TechyImmigrant · · Score: 2

      Last 3 videogame preorders... all arrived AFTER promised delivery date and did not even freaking ship until release day.

      If you like playing release day games, dont go with Amazon.

      Delivery? You click 'install game' on the steam application.

      --
      I should use this sig to advertise my book ISBN-13 : 978-1501515132.
  25. End this monopoly now by Anonymous Coward · · Score: 0

    the government is incompetent.