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Thousands of Note 7 Phones Still in Use On Verizon, All Non-911 Calls To Be Rerouted To Customer Service (cnet.com)
Thousands of Verizon customers continue to use the Galaxy Note 7 smartphone, the carrier said. This despite the widely publicized recalls spurred by battery fire concerns and a software upgrade designed to kill the phone by preventing it from recharging. From a report: "In spite of our best efforts, there are still customers using the recalled phones who have not returned or exchanged their Note 7 to the point of purchase," a Verizon spokeswoman said. "The recalled Note 7s pose a safety risk to our customers and those around them." So now Verizon is fighting fire with fire, so to speak. The carrier plans to reroute all non-911 outgoing calls to its customer service line, and it might bill the holdouts for the full retail cost of the phone.
Who uses their cell phones for phone calls anyway?
-- All that is necessary for the triumph of evil is that good men do nothing. -- Edmund Burke
...sucks to be you. I can feel the waves of hate already. It's as if millions of voices suddenly dialed out, and were silenced.
Where customers have already been refunded in the recall despite not returning the devices, it makes sense why Verizon would elect to do something like this...
I have a coworker who's holding on to his Note 7. He's been staying on top of all of this. It appears that after a recall, a company cannot require nor continue requiring payment for a recalled device. Some may argue that he has a loan he still owes Verizon, but it appears also that Samsung bought out all those loans.
There has been no word from Verizon that they will prorate service contracts since they are effectively disabling service...that's gotta be some kind of illegal.
I haven't confirmed any of the above, as I don't care, but I do find it interesting.
I think Verizon and the other carriers have done all they should do for the recall; my coworker even got the fire-proof box shipped to his house for the return. He likes the phone, he knows about the (extremely minor) risk, and wants to keep the phone. All Verizon is doing with this is pissing off those few thousand customers.
i am like 110% this is illegal... same reason cell phones that dont even have active plans can still call 911...
So what's your coworkers angle? Is he planning to use it as an incendiary device? Or keep it as a collector's item?
OMG! I hope the government and corporations can save us all from the threat that is exploding cell phones!
Seriously though, we are all going to die. But none of us from a cell phone exploding.
" and it might bill the holdouts for the full retail cost of the phone."
Which Samsung I'm pretty sure already technically paid them off for.
Verizon never misses a chance to rape it's customers some more, even if it's probably illegal.
protip: thousands < millions
yeah, I know that wrecks your quote. This is slashdot, where technically correct is the best kind of correct.
the preceding comment is my own and in no way reflects the opinion of the Joint Chiefs of Staff
This will go over like a pay toilet in a Diarrhea ward! :-D
Calls to 911 are still allowed, all OTHERS will be directed to Veri$on customer service.
True, but the first time I read the headline I misread it too. It should probably have been worded all calls NOT to 911, rather than "all non-911 calls" which may people's eyes truncate to "all 911 calls." This has less to do with reading comprehension and more to do with how our eyes parse words and sentences while we're reading (and some of the gotchas inherent in the way our visual and post-processing biology works).
Since most people nowadays phone much on their phones, they really need to route all internet traffic to a page that explains how and why customers should and must stop using the devices. And stop every other function from working they can, and turn on the emergency alert functions to annoy people who still have these devices into NOT using them anymore.
Or they can send someone out to find them all. These things DO agave radios in them, right?
Surely there should have been some news lately of explosions.
True, but the first time I read the headline I misread it too. It should probably have been worded all calls NOT to 911, rather than "all non-911 calls" which may people's eyes truncate to "all 911 calls." This has less to do with reading comprehension
Actually it has much to do with reading comprehension which is why I didn't misread this, nor any previous title/summary people like you have complained about. It's also about not being so damned careless. The nice advantage text has (compared to the spoken word) is that you can re-read a line if you didn't fully understand it. It's on your screen and it's not going anywhere until you direct it to. It takes much less time and effort than writing posts about your confusion, so "that's too difficult" seems off the table as an excuse.
People with poor reading comprehension have much in common with people who have terrible listening skills. Neither realizes that what they're failing to do is actually very easy to get right. These are everyday skills you've used all of your life. Neither seems interested in putting even the slightest effort into improvement even when this effort would be trivial. In fact by suggesting that an easy-to-understand sentence should be re-worded to better suit your lack of reading comprehension implies a viewpoint that the rest of the world should be made to suit you, a classic sign of entitlement.
Pray I don't alter it further.
Pry open the phone, remove battery, replace with a smaller, non-exploding battery, close up phone, done.
Whoops, I read this as all 911 calls. Ignore me please!
Silence is a state of mime.
...because they get no call at all. 911 operators instead are raising complains: due to Verizon decision they are now very busy!
It should probably have been worded all calls NOT to 911, rather than "all non-911 calls" which may people's eyes truncate to "all 911 calls."
Then you same idiots would have truncated your suggestion to "all calls to 911" and we'd be in the same boat.
How about you just read things properly
With Samsung's forthcoming hot handsets. They will redefine what an explosive device is all about.
They demanded my phone without offering anything for it, and also said I would have to continue making monthly payments on it. They don't want the damn phones or else they would offer at least a partial refund. They want the phones to burn us because they hate us so much.
Samsung should offer a damn refund. The idea that we can just have our property taken without compensation is ridiculous. The FTC should do something.
Those God Damn Liberals forcing us to to turn in our phones. It's our first amendment right to carry the phone of our choice. Stop trying to censor our speech!
No, it's the the second amendment. Since the phones can explode would this be restricting our right to bare arms.
My Note 7 is on fire!!
Whoops, I read this as all 911 calls. Ignore me please!
I believe the FCC would slap them silly with heavy fines if they even tried redirecting emergency calls..
I learned back with my Galaxy S4 that no one owns any Samsung product. Samsung really retains control. The so-called customer just has a license to use it for a while.
I wanted to put on a different version of Android, and Samsung's Knox software prevents modifying the bootloader, so I'm stuck with all the Verizon bloatware and limited functions from their stock software, such as no tethering.
That's why I went with the more open ZTE as my current phone since it's made by the more open Communist Chinese.
This sounds like cruel and unusual punishment to me.
Damn_registrars has no butt-hole. Damn_registrars has no use for a butt-hole.
Apparently they have never heard of changing the battery. Even if it isn't "removeable" it can be removed and changed, problem solved.
and Verizon would slap the FCC in Trump's 'murica.
Right now, the closest device is a downgrade.
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