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The Videogame Industry Is Fighting 'Right To Repair' Laws (vice.com)

An anonymous reader quotes Motherboard: The video game industry is lobbying against legislation that would make it easier for gamers to repair their consoles and for consumers to repair all electronics more generally. The Entertainment Software Association, a trade organization that includes Sony, Microsoft, Nintendo, as well as dozens of video game developers and publishers, is opposing a "right to repair" bill in Nebraska, which would give hardware manufacturers fewer rights to control the end-of-life of electronics that they have sold to their customers...

Bills making their way through the Nebraska, New York, Minnesota, Wyoming, Tennessee, Kansas, Massachusetts, and Illinois statehouses will require manufacturers to sell replacement parts and repair tools to independent repair companies and consumers at the same price they are sold to authorized repair centers. The bill also requires that manufacturers make diagnostic manuals public and requires them to offer software tools or firmware to revert an electronic device to its original functioning state in the case that software locks that prevent independent repair are built into a device. The bills are a huge threat to the repair monopolies these companies have enjoyed, and so just about every major manufacturer has brought lobbyists to Nebraska, where the legislation is currently furthest along... This setup has allowed companies like Apple to monopolize iPhone repair, John Deere to monopolize tractor repair, and Sony, Microsoft, and Nintendo to monopolize console repair...

Motherboard's reporter was unable to get a comment from Microsoft, Apple, and Sony, and adds that "In two years of covering this issue, no manufacturer has ever spoken to me about it either on or off the record."

31 of 266 comments (clear)

  1. definitions? by supernova87a · · Score: 4, Interesting

    ok, so you're going to require manufacturers to make repair manuals and parts available to the general public. What's to stop them from writing in the manual, "purchase and install Comprehensive Assembly #012934" and selling that part which is basically a replacement for the entire unit? Who's to contradict them if they say that the unit is not serviceable?

    1. Re:definitions? by Goldsmith · · Score: 5, Interesting

      It's interesting to read the background on this. It's really about warranties.

      Federal law is that a company can't insist that you use a particular vendor for repair or servicing to maintain a warranty. Now, that's unusual to think about because that's not what we're used to seeing in reality.

      The reality is that if opening or servicing the electronics is so convoluted and difficult that damage is nearly certain when anyone without training opens it, then the warranty is voided by that damage. The training materials and tooling that are used by companies to train their own people in how to properly repair the electronics without damage would be made available to consumers in "right to repair" legislation.

      If a company decides to make something that cannot be repaired... well, ok. It may be that laws like this simply push manufacturers to shut down their internal repair groups and stop supporting any warranty or repair at all.

    2. Re:definitions? by wierd_w · · Score: 5, Insightful

      Much of that "difficulty" is artificially introduced by the console developer, to discourage experimentation and reverse engineering attempts, in order to keep the console "secure."

      EG, things like the E-Fuses in the 360 preventing the flashing of older firmwares over the top of newer ones, etc.

      They ONLY reason they exist, *IS TO BRICK CONSOLES*, when people attempt to gain control of the console.

    3. Re:definitions? by Darinbob · · Score: 3, Interesting

      No, they still want to sell their devices. So what if some people repair their own? Are they going to shut down the entire product line for a few malcontents? Have an unrepairable by any means product will drive most people away.

    4. Re:definitions? by lucm · · Score: 4, Informative

      What's to stop them from writing in the manual, "purchase and install Comprehensive Assembly #012934" and selling that part which is basically a replacement for the entire unit?

      What you're describing is using a RaW (Rules as Written) legal strategy, and in the context of this type of legislation, this is usually not a winning approach because it clearly contradict the intent of the law. A RaW approach is better suited to administrative matters, such as a DMV dispute.

      --
      lucm, indeed.
    5. Re:definitions? by dbIII · · Score: 4, Insightful

      What's happened for a very long time is third party manuals. My Grandmother's copy of "Book of The Ford" was a guide to repairing the Model T and was not written by the Ford Motor Company. That was in the early 1920s and was nowhere near the first edition. Ford had their own manuals but they were not that only ones, and apart from the DCMA there has been little to stop third party manuals since.
      So IMHO there's nothing wrong with them saying "purchase and install Comprehensive Assembly #012934" so long as third parties are allowed to publish alternative manuals and supply alternative parts.

    6. Re:definitions? by Anonymous Coward · · Score: 4, Informative

      Do you still have the book? If yes and it can't be found online, then scan it (or if you don't want the manual anymore then i guess you can send it) and contribute to http://www.oldcarmanualproject.com/

    7. Re: definitions? by Anonymous Coward · · Score: 5, Informative

      You're thinking direct computer hardware. Nebraska is thinking tractors and farm equipment. Locking farmers into long term hugely expensive repair contracts on absolutely critical pieces of equipment has become the norm for many "tractor" companies. When one piece of equipment costs millions and you need to spend thousands or more to recalibrate after some common mishap or loose your harvest then it's not so trivial.

    8. Re:definitions? by msauve · · Score: 5, Informative
      "Federal law is that a company can't insist that you use a particular vendor for repair or servicing to maintain a warranty. "

      Federal law says no such thing. You're presumably referencing the Magnuson-Moss Warranty Act, which prohibits

      conditio[ing] his written or implied warranty of such product on the consumer's using, in connection with such product, any article or service (other than article or service provided without charge under the terms of the warranty)

      If warranty work is provided free (i.e. parts and labor warranty), there's no issue. In fact, the Act refers to the use of authorized agents:

      Nothing in this chapter shall be construed to prevent any warrantor from designating representatives to perform duties under the written or implied warranty...

      No, a car manufacturer can't require you to get oil changes from their dealer, unless they provide those changes free as part of the warranty. But if a belt breaks, they can require you get it repaired at a dealer if you want warranty coverage, since the warranty pays for both parts and labor.

      You're probably also under the false impression that a warrantor has to somehow "prove" a user modification caused an otherwise warranted issue in order to deny coverage. Nope - if they want to say your engine warranty is voided if you hang fuzzy dice on the mirror, they can. They just have to state so clearly.

      Read the Act, it's short and not a hard read.

      --
      "National Security is the chief cause of national insecurity." - Celine's First Law
    9. Re: definitions? by ColdWetDog · · Score: 5, Informative

      You're thinking direct computer hardware. Nebraska is thinking tractors and farm equipment. Locking farmers into long term hugely expensive repair contracts on absolutely critical pieces of equipment has become the norm for many "tractor" companies. When one piece of equipment costs millions and you need to spend thousands or more to recalibrate after some common mishap or loose your harvest then it's not so trivial.

      This. Why do you think it's starting in Nebraska?

      There are quite a few electronic objects out there that having nothing to do with Microsoft or Sony. There is a huge outcry amongst farmers and small industries with the trend towards essentially leasing complex expensive equipment even if you buy it. Farmers have been sued for the temerity of trying to fix their own gear. For John Deere stuff, you could not even buy parts that just plug into the system - they had to be 'installed' by the dealer. When they could get around to it.

      IIRC, Deere got some really bad press about that a awhile back and at least lets you plug things back in (that you buy at the Deer store). It is a much larger problem than a dead X-box.

      There are more things, Horatio, then are dreamt of in your philosophy.

      --
      Faster! Faster! Faster would be better!
    10. Re:definitions? by The+Grim+Reefer · · Score: 3, Interesting

      Maybe, maybe not. When is the last time you took repairability into account before making a purchase?

      I do as much as possible. But I'm old and still remember when things were built with that in mind. Granted, things like televisions are generally not considered repairable. Usually by the time they malfunction and are out of warranty, it's cheaper to purchase a new one that is usually better anyhow.

      I still build all of my desktop computers because I can repair and upgrade them continually. I always consider the ease of working on a car before I purchase one too. Of course I don't do as much of my own mechanical work as I used to, but there is something satisfying about fixing your own car. When I was in my twenties I still had more time than money, and on a continual quest to go faster. So I rebuilt my own engines back then. I don't have all of the tools needed to attempt that on a modern engine. But rebuilding a fuel injection system is a hell of a lot simpler than a Quadrajet carburetor.

    11. Re: definitions? by skr95062 · · Score: 5, Informative

      Exactly.
      John Deere is using copyright and the DMCA to keep the farmers who spend 150K+ on their tractor or farm equipment from working on their own property.
      Or is it really the farmers property? Apparently not according to Deere.
      That is why these bills are in farm country, the populous of these states don't care about game consoles or Blu Ray players, a tractor, absolutely, a game console not so much.
      The farmers want to be able to work on their property, Deere says otherwise.
      Take a read here: https://www.wired.com/2015/04/...
      here: http://modernfarmer.com/2016/0...
      and here http://www.npr.org/sections/al...
      All because software is used in a number of places in the vehicle ...
      Automobiles, now also because of software, are covered under the DMCA , can Ford or GM now claim the same as Deere?
      Sorry, but you really don't own that Ford GT 350 or that Corvette Sting Ray you think you own.
      How long before Ford, GM or any other automobile manufacturer for that matter do what Deere has done?
      The fact that they can do this, should scare anyone.
      That is why this type of legislation is needed everywhere.
      It is not about game consoles, it is about much, much more.
      The DMCA was bad legislation 20 years ago when it was passed.
      This really proves it.

  2. This type of legal protection for consumers.. by ChodaBoyUSA · · Score: 4, Insightful

    ...is why you are not required to only have the dealer repair your vehicle. Consumers must have the same freedom with electronic devices.

  3. They did it to themselves by thundercattt · · Score: 5, Insightful

    When you make HUGE price tags to repair items, people are going to repair it themselves. I previously worked for Lenovo/Asus repair depot. To replace an LCD was over $300. Part on eBay is about$60 takes maybe 10 mins depending on the model. So when you flease the customer long enough, they attempt it themselves because the $300+tax or buy a new one for $400. Most think I'll give it a shot for $50.

    1. Re:They did it to themselves by Anonymous Coward · · Score: 4, Informative

      I had a user break a screen on a Lenovo T540p laptop. It was 2 months out of warranty, so I asked Lenovo for a quote for repair.

      They came back with 600$. We bought the laptop NEW for less than 900$.

      The cost of the screen from the manufacturer was 70$. There are 10 screws in total that hold both the plastic case, and LCD in place. Without a manual, and on the first try it took me less than 15 minutes is dissemble the display enough that I could replace it. Expecting 500+ dollars for what is 15 minutes of work, and MAYBE another 30 to get it shipped back out is utterly insane.

      In trying to replace the fans in a 2011 macbook pro this December, Apple quoted me about 150$, but they had to order the parts. I said go ahead, just so I could have some fans with an Apple warranty with them. I did tell them that I couldn't leave the laptop overnight, and work had to be done same day.

      3 weeks, and 4 phone calls later they couldn't fit me in with a tech and I'd have to leave the laptop overnight and they could 'probably' have it ready by the end of the next day. Instead, I spent 15 minutes online, got 2 replacement fans for less than 50$, had them delivered 2 day later and 16 screws and 7 minutes later had replaced both fans immediately after receiving them.

    2. Re:They did it to themselves by dwywit · · Score: 4, Insightful

      You're correct about the morality of it, but it's been a sound business model since planned obsolesence was first thought of.

      It's a better long-term business strategy to keep selling another unit to a customer - frequently and repeatedly - rather than make a product that is 1. long lived (reliable), and 2. economically repairable.

      Farming hardware - tractors, harvesters, etc - has traditionally been *very* reliable and long-lived. In other words, what you might call "overbuilt". They have a hard time comprehending why their computers don't last longer than 3-4 years. I have to try to explain modern economics to them.

      --
      They sentenced me to twenty years of boredom
    3. Re:They did it to themselves by Kjella · · Score: 5, Insightful

      When you make HUGE price tags to repair items, people are going to repair it themselves. I previously worked for Lenovo/Asus repair depot. To replace an LCD was over $300. Part on eBay is about$60 takes maybe 10 mins depending on the model. So when you flease the customer long enough, they attempt it themselves because the $300+tax or buy a new one for $400. Most think I'll give it a shot for $50.

      I think the biggest issue for any repair shop is they can't deliver "I'll give it a shot" service. If it doesn't work, people aren't very likely to pay you $50 or even believe you really tried at all. If it turns out something else is broken too, they won't be very happy being stuck with a bill and a still broken machine. In fact you could end up in an argument about what was broke or if you broke it. If you do it yourself as a last-ditch attempt before throwing it in the trash you got nothing to lose, but deliver it to a repair shop and the customer will never accept that. They want a quote and a repaired machine for that price and you're burdened with the risk of delivering that. If those parts on eBay turns out to be faulty or shoddy knock-offs that don't quite work right or have quality issues that could become your problem too. Also if bad shit happens shortly after it comes from your shop they'll try to blame it on your repair, whether it's actually correct or not.

      All of this starts amounting to quite a bit of overhead, if someone comes in with a machine you probably can't make an off the cuff estimate. First you have to figure out roughly what's wrong, what parts costs, the time you'll spend and the risk you're taking then give a quote based on that. And very often the customer will say it's not worth it and go buy a new machine and that time is lost. And then you'll have customers who want time estimates or worse yet guarantees and you have supply chain issues you'll spend time dealing with customer complains and they might haggle or cancel their business and you might get stuck with the bill. And you will have all the ordinary business overhead of having a shop, maintaining an inventory and billing system, taxes etc. and people that don't ever come to collect or pay. And if you're shipping you will spent time wrapping and unwrapping, collecting and delivering, dealing with transport damage etc.

      I have some friends that are in the construction industry, they say pretty much the same. If you take away all the overhead, preparation and cleanup and just look at the time the handyman actually does this craft the hourly rate looks bizarre. But after dealing with "everything else" it's not like they walk away with that much per hour worked. It's the cost of doing it as a business, if they were just working on their own house they could do it way, way cheaper. It's simply a matter of trust and risk management, like I rented an apartment from an ex-classmate some years ago. Even though we weren't exactly friends he'd much rather rent to me than to some stranger, simply because he knew I'd be a no fuss tenant. The money is in easy business, dealing with complex and unique situations lie half-broken machines is often unreasonably time consuming and thus expensive. Getting a "known good" one off the assembly line often wins on simplicity.

      --
      Live today, because you never know what tomorrow brings
    4. Re:They did it to themselves by swb · · Score: 3, Insightful

      If you were running a shop fixing these things, you would have some process surrounding the job which took into account paperwork, getting the parts and laptop to the bench, opening the parts (which would no doubt be packaged up the wazoo), installing them, finishing paperwork, putting the laptop back and dealing with the old parts (electronics waste process) and putting the laptop back on the pickup shelf.

      You'd be crazy if you didn't bill this as a one hour job and covering your labor costs would make it a $200 repair pretty easily. And if you were a smart business person, you'd probably also survey the market and price according to market options -- ie, buying a new laptop for $900 -- and extract another $100 in pricing.

      Bam. $300 repair job. Sure, Lenovo's pricing is way out of line but they are in the business of selling new laptops, so they are going to structure pricing to motivate you to buy a new laptop.

      But in the bigger picture, people fixing things as a business have other costs to consider that have to met by their labor charges. There's no such thing as pricing a labor job based solely on the time to do the primary repair. The *process* takes longer and that process is necessary to run the business and that cost has to be covered. Your personal repair speed isn't the basis of a business process.

  4. Re:Good by Anubis+IV · · Score: 4, Insightful

    Yes it is. If you own the item, then all of the rights of ownership are to be afforded to you. You get to do with it as you please, and that includes repairing it.

    It's a derived right, to be sure, but it is a right, nonetheless.

  5. Re:Terrible Idea by Anonymous Coward · · Score: 5, Informative

    The point of the law is to make it so that farmers can repair their tractors and other equipment. In the past decade, big tractor companies have been locking down their machines using the DMCA. Since it could take days or weeks for a repairman to come by and fix it, and that time lost without the machine could cost the farmer their livelihood, it has put them in an impossible position. That this affects pretty much every other market besides farm equipment and vehicles is an unintended side effect of the computerization of everything and application of the DMCA to lock down all those things.

  6. MS used to ban people for useing there own hdd's by Joe_Dragon · · Score: 4, Insightful

    MS used to ban people for useing there own hdd's (much cheaper ones) in the 360. And the 360 used Ext case ones. At the same time the ps3 was open to any 2.5 one.

  7. During the 70's or 80's... by magusxxx · · Score: 3, Interesting

    This reminds me of a true story that keeps rearing it's head up ever few years. A certain computer company charged their clients thousands of dollars to upgrade each of their mainframes. Sure enough the upgrade worked great. Without flaw. The Problem: All the technician did was flip a switch inside the machine. While this discussion is about repair service, it falls under the same logic. A lot of the little tweaks to fix something could be done with little or no cost.

    --
    Care killed the cat, but satisfaction brought it back.
  8. Re:MS used to ban people for useing there own hdd' by wierd_w · · Score: 5, Interesting

    Want to know the actual difference between a "legitimate" HDD, and a not-legitimate one?

    A small PNG image file loaded onto some magic sectors, and an 8 byte magic number written directly afterward. The drive's firmware was default factory, but only a small handful of drives were supported.

    That image was of the microsoft logo.

    Yes. The presence or absence of that little png file is SO TOTALLY going to change how a game is played online. /s

    No-- Microsoft KNEW that they were vastly overcharging for a COTS component that was not special in any way except for the data stored on the platter, which is very inexpensive to replicate. They did not care. They were the gatekeepers, and were milking people dry by purposefully selling base systems without HDDs, or with very tiny ones, while pushing digital downloads.

    Know what else? When it came to the "USB" storage options, I put various very high speed USB2.0 devices that I had PERSONALLY TESTED the raw performance of and verified that they were bitching fast, on my 360 to see if MS was full of shit when the console did its own testing-- Sure enough, it was premium bullshit. It would consistently say the device did not meet recommended speed requirements. Know what I did? I went out and bought one of the shitty USB memory sticks MS was hawking, and tested it myself. It underperformed compared to the units I had been attaching. The magic? The USB string-- For real.

    Bullshit. Premium bullshit all around, and people just ignore it, because there is no alternative. Fuck that noise.

  9. Commercial grade not consumer grade by dbIII · · Score: 3, Informative

    Is there perhaps a larger moral to be learned from this? Is there something about farm equipment -- or FARMERS -- that's different?

    Not really IMHO.
    They are at the same level as people who buy industrial plant and expect it to last for decades as well.
    They are buying commercial grade equipment and expect commercial grade parts availability instead of the cheap short lifetime stuff the retail consumer is expected to put up with. I once visited a foundry for an agricultural pump manufacturer. They had the patterns for up to 70 year old equipment and cast those parts every now and again to maintain their policy of "lifetime" support. While that's an extreme example that is what is sometimes expected of equipment that is used in production instead of the throwaway consumer items we are expected to put up with.

  10. That's because you're a fucking consumer by MrKaos · · Score: 4, Insightful

    Now shut the fuck up and send more money.

    Signed - Microsoft, Apple, Sony

    --
    My ism, it's full of beliefs.
  11. Re:MS used to ban people for useing there own hdd' by wierd_w · · Score: 5, Informative

    USB2.0 is faster than many optical disc drives, AC.

    For reference, the max bandwidth of USB2.0 is 480mbit, or about 60MB/sec.

    A typical DVD drive (we will even say that this is a fancy 12x drive, just to give it the benefit of the doubt), such as found in an xbox360, has a max potential bandwidth of 132mbits. (16.5MB/sec)

    So YES, AC. A "Fast" USB2.0 device is one that favors the top possible speed allowable by the bus, which mechanical disk drives have no problems whatsoever providing.

    The drives in question were capable of sustained sequential reads in excess of 40MB/sec, and arbitrary random reads of about 20mb/sec.

    The Microsoft branded flash module? about half that.

  12. Re:MS used to ban people for useing there own hdd' by drinkypoo · · Score: 5, Informative

    That was because you had to mod the console to use your own HDD originally, you weren't banned for using your own HDD, you were banned for breaking the online service terms and conditions of not using a modded console.

    Those terms and service were illegal right on their face, because the Magnuson-Moss act prohibits voiding a warranty for a repair if the repair uses compatible parts. And the video game companies already lost the legal battle to prohibit people from using their trademarks as an unlock; if you make that the unlock, then you simultaneously give everyone permission to use it for that purpose.

    --
    "You're right," Fisheye says. "I should have set it on 'whip' or 'chop.'"
  13. As a tech (component level repair) by inflex · · Score: 3, Insightful

    Being able to get *access* to schematics and boardviews in a timely, and legal manner would be a real nice thing and one of the big pushes behind trying to get this "Right to repair" bill through. Seems a lot of the counter-fight is trying to detail how "poor dumb consumers" shouldn't be near this stuff in the first place ( and to a degree they're right ) as opposed to techs already skilled in the processes involved in the repair work., In reality what a lot of people such as myself and Louis Rossmann (who'll be there speaking in favour of the bill) would like to have is the ability to obtain the information required directly from the manufacturer, even at a fair-and-reasonable price.

    In the old days (80's~90's) you could call up the service dept of most equipment manufacturers and for $15~$20 they would mail you the documents you wanted. These days you have to hope someone leaks it out to the internet. The businesses claim "trade secrets" but in reality there's nothing secret in those schematics, almost every section is pretty much a lift from the 'suggested/example layouts' from the part/chip manufacturer in the first place.

    Ultimately it's all about preventing people from holding off buying a new product, but rebuffed under the guise of "safety" or "secrets".

  14. Not sticky: ethically obvious by fyngyrz · · Score: 3

    That's a stickier problem in electronics because of drm and other various anti piracy measures. At what point does an antipiracy device become a hinderance to repair?

    From the point where it is actually implemented, onwards.

    Which is higher priority?

    The rights of people who have done no wrong are (okay, should be) higher priority.

    Ideally, create fair laws that describe the bounds of legitimate behavior. Punish people who break these laws. Don't do things to people who are not breaking the law that prevent them from doing legitimate things based on the idea that someone, somewhere, might break the law.

    The problem with DRM (Digital Rights Management) as it is presently constituted, is that the only rights that are being managed are those of the publishers. The rights of the consumer are being roundly trampled. It's appalling, really.

    --
    I've fallen off your lawn, and I can't get up.
  15. Re:MS used to ban people for useing there own hdd' by phantomfive · · Score: 4, Informative

    And the video game companies already lost the legal battle to prohibit people from using their trademarks as an unlock; if you make that the unlock, then you simultaneously give everyone permission to use it for that purpose.

    Specifically, in the case Sega vs Accolade.

    --
    "First they came for the slanderers and i said nothing."
  16. Re:MS used to ban people for useing there own hdd' by SuricouRaven · · Score: 4, Interesting

    The Gameboy uses a similar trick - I mean the original one, the first. The firmware in the device (such as it is, it's really tiny) checks for the presence of a certain byte sequence, an encoded image. If the bytes match expectations, it gets displayed. If they aren't there, the firmware locks the device. That's why if you power it on without a cartridge in you see a scrolling blank box: The image is the Nintendo logo.

    The intention was to use trademark law to prevent unlicensed publishers selling games: In order to make a game cartridge run on the Gameboy, it had to include the Nintendo logo, and thus any unlicensed publishers would get sued by Nintendo for trademark infringement. I understand that a later supreme court ruling determined that a trademark could not be considered a trademark if it was incorporated into a functional element, but that was post-Gameboy.

    I'm guessing Microsoft pull the same trick. Perhaps it still works in some countries.