Some Retailers Criticize Amazon's Recall of Eclipse Glasses (kgw.com)
An anonymous reader quotes Portland TV station KGW:
Amazon issued a widespread recall for solar eclipse glasses early Saturday morning, one week before the August 21 eclipse. That move stunned some sellers who say their glasses are verified safe.... "We recommend that you DO NOT use this product to view the sun or the eclipse," Amazon wrote... "Out of an abundance of caution, we have proactively reached out to customers and provided refunds for eclipse glasses that may not comply with industry standards." At least a dozen KGW viewers said they received recall notices from Amazon Saturday... KGW viewer Heather Andersen said she bought two separate sets of solar glasses and learned both were not verified. "I give up," she tweeted...
Manish Panjwani's Los Angeles-based astronomy product business, AgenaAstro, has sold three times its average monthly revenue in the past month. Ninety-five percent is related to the solar eclipse... Panjwani's eclipse glasses come from two NASA-approved sellers: Thousand Oaks Optical in Arizona and Baader Planetarium in Germany. He said he provided documentation to Amazon proving the products' authenticity weeks ago, with no response from Amazon. On Saturday morning, he woke up to 100 emails from customers after Amazon issued a recall for his products. "People have some of the best glasses in the world in their hands right now and they don't believe in that product," he said. "They're out there looking for something inferior." Panjwani said Amazon is temporarily retaining some of his profits because of the recall. He also has almost 5,000 glasses at an Amazon warehouse, which customers can no longer purchase. "That's just sitting there. I cannot sell it and I cannot get it back in time for the eclipse," he said.
Manish Panjwani's Los Angeles-based astronomy product business, AgenaAstro, has sold three times its average monthly revenue in the past month. Ninety-five percent is related to the solar eclipse... Panjwani's eclipse glasses come from two NASA-approved sellers: Thousand Oaks Optical in Arizona and Baader Planetarium in Germany. He said he provided documentation to Amazon proving the products' authenticity weeks ago, with no response from Amazon. On Saturday morning, he woke up to 100 emails from customers after Amazon issued a recall for his products. "People have some of the best glasses in the world in their hands right now and they don't believe in that product," he said. "They're out there looking for something inferior." Panjwani said Amazon is temporarily retaining some of his profits because of the recall. He also has almost 5,000 glasses at an Amazon warehouse, which customers can no longer purchase. "That's just sitting there. I cannot sell it and I cannot get it back in time for the eclipse," he said.
That is what you get for selling bad merchandise. He needs to be sued.
News At 11
Reality is a slackware box running on a 386 tucked away in god's sock drawer.
If they don't work, it is clearly the will of Allah that you be a sightless infidel.
Both Thousand Oaks Optical and Baader are really well-known in the astro community. They both have been making solar filters for a long time and I doubt they would jeopardize customers safety and their brand recognition like this.
These glasses are not safe for viewing the eclipse. Unless you want to qualify for the Darwin Award by wearing them and finding some way to get yourself killed while viewing the eclipse.
can't get the day off, so this doesn't affect hard workers so I have trouble caring. My employer here in Seattle said we get no time off that entire week, so I'm not sympathetic to lazy people that don't want to work.
What is a real kick in the pants is that the "unapproved" glasses I bought a few weeks ago were $15 for three pairs. Now the cheapest comparable glasses on Amazon are on the order of $35 to $50.
the lessons here are for small business owners, do not bet on amazon (or any other on-line retailers) to carry your business. Unless you are selling direct to the customer you have given up control to a middleman.
I feel sorry for the owner of the store, but he should have realized that adding another entity to his supply chain is reducing his control over his process. Hopefully he was diversified in his supplychain and also sold through other entities (ebay, shopify and a personal online store for example)
We stop acting like children thinking a solar eclipse is a once in a life time event.
There's another one crossing the US in 2024 (south to north) by the way. And being in the path of totality is nothing special. Believe me I've been there, it's nothing to write home about.
The only reason to pay attention to this is if you're a scientist doing research. If you're not, you will be very disappointed.
You don't need glasses to view the eclipse. The sun will be blocked. It's an eclipse.
Even if you're watching before and after, or you're nowhere near the path of totality, so what? Have you never seen the sun before? Have you never watched a sunset? If it's high in the sky and bright, just squint.
A massively hyped, one-time event that people know they need special equipment for but most have no idea what they actually need or how to verify what they have is legitimate. It's a scenario that's tailor made for scammers. I think someone at Amazon realized this, the potential liability issues and wisely decided to pull the plug even if there was a one time PR hit. Almost everything we buy that's not a consumable comes from Amazon but I wouldn't touch any of the glasses on Amazon, even if they say they're from a reputable manufacturer.
I'm upset about this mostly because of how close Amazon cut it. This could have been done a month ago (I've got a friend who bough some in early July and got one of these e-mails). Like some said above, that makes this look like profiteering now that prices for "Safe" ones are bumped up. Finding retailers that have them in stock, and can deliver before the eclipse is a problem at this point.
I use amazon far too much. I rarely ever have problems with them, so I use them for almost everything. But eclipse glasses didn't work out. Got mine on walmart.com with no issues. In stock, no wait, far cheaper. Advertised as ISO certified. Delivered ISO certified. Made in the USA. They are no longer listed as available, but I am sure that when they can ship some more, they will show up again. Their supply chain apparently handles dynamic demand a bit better than amazon.
I have two friends that sell on amazon (other products, not solar glasses) and both have had bad experiences where amazon (with no warning) decides to just mess them over in random ways and denies their appeals. If you sell on Amazon, Amazon holds all the power and there is really nothing you can do when they decide to mess you over on a whim. You are completely at their mercy.
I bought a pack of 4 eclipse glasses. The listing on Amazon claimed they were ISO certified. However, before they arrived, I had some doubt about the glasses because the manufacturer was not listed as a supplier of safe glasses. When I went to look at the listing again, it had been taken down (not just zero available, but the product was not found).
When they arrived, there was no ISO marking on the glasses. In fact, there was a marking "Do not use for Sun glasses".
So, they went back, then about a day later, I received the email from Amazon warning me about these glasses.
The real "Libtards" are the Libertarians!
Because both customers AND suppliers gave it to them.
Glasses? Bah!
We kids applied smoke from a candle to glass microscope slides and watched the eclipse through that back in 1968 or so.
How about welding glasses?
As others have already point out, despite the PR hit, Amazon is smart to do a recall now and play it safe.
With co-mingling inventory, one inferior product can spoil the whole bunch. That's likely some of the issue. The other aspect is there seems to be no simple way for Amazon nor customers to verify glasses actually meet safe view requirements.
While most counterfeit / mislabeled products present little to no danger to customers, faulty eclipse glasses very well can. I can already foresee news stories of eclipse related eye injuries along with talk of litigation, etc. If Amazon was only a venue, more akin to eBay, they'd likely not have taken the blanket recall action they did.
All this, PLUS the eclipse heralds the start of WW3!
Jesus CHRIST, what next!!??!!
LOL@vword: "obscures"
Should be I think -8 or somewhere close (not common), I use a -4 with dichroic coating as well as an additional layer of an active welding filter. Even a scratch can be problematic. I would never trust a 1/1000" plastic filter for anything not replaceable even though the active filter may only be 1/10^100th thick on either..
Let me repeat what others have already posted: Agena Astro is a great place to buy astronomy equipment. Thousand Oaks Optical solar filters have been some of the best for decades. Baader Optical solar products have been some of the best since they have been sold, (I'm not sure how long, but about 20 years in the US and maybe longer in Europe).
To me this is evidence that Amazon is incompetent.
I wouldn't be surprised is Amazon refuses to return the products back the the sellers.
If Amazon was interested in reality, they would come clean that the owner's real name is Bozo.
We are witnessing the birth of corporate fascism: the age where singlencorporations weild the kind of economic and political power that governments can only dream of.
When a government can regulate and directly control price and action on behalf of entire industries we call it "national socialism", aka fascism.
Amazon, Alibaba, Airbnb, Uber and these new "market platform" corporations now have more power over markets than even the Nazi party did.
The problem Amazon faces is true of all safety equipment. If some fly-by-night or foreign vendor puts sunglasses on the store as being fit for solar eclipse viewing Amazon is on hook for injuries. The same will be true of any other safety equipment that fails. As the only deep pocket left in sight, Amazon will bear the hole burden. It is the result of making sure the injured person is compensated if someone is more responsible than the injured person. Our system encourages knee-jerk decisions just like this to prevent injuries.
It's the American way. Once you move away from caveat emptor, it is the only logical stopping place.
I wonder when they are issuing a general recall on most welding goggles/masks?
After all, you can get more damage, more quickly, if those are not up to standards.
Well? Amazon?
No, didnt think so..
Oh well, I am sure a pack of lawyers will have a whole lot of rather profitable fun from this.
"My employer here in Seattle..."
Seattle Misery
According to Meade, my EclipseView glasses meet all relevant standards. Amazon needs to calm down. Who elected them official Eclipse Safety Gods?
Tbh
Merit has gone out the door.
organizations with 'power' get to choose what is successful or not, based on facts or falsehoods.
People want their monopolies because everything else would be so horribly inconvenient. This is what you get in return.
American Paper Optics published a site with a guide on how to tell if you have fake APO glasses:
https://www.eclipseglasses.com...
I bought 40 pairs of supposedly APO glasses from a supposedly legitimate Amazon dealer and they are all fake. However, I did not get a recall notice from Amazon, and their site is telling me I cannot return them.
So they're recalling legit product and refusing returns for fake product. Sounds like a typical company run by a bunch of incompetent MBAs.
No. This is what we get when a large marketplace is too easily filled with knock-off goods by less than reputable sellers. As a buyer, I think Amazon should be as aggressive as possible in preventing counterfeits, especially when the counterfeits are basically hijacking the legitimate listings making it much more difficult to sort out which prices are for what. Over at eBay, where each item/seller is its own listing, this isn't a problem. I can confidently buy fakes at a vastly discounted price knowing that is what I'm doing. My last experience trying to sell on Amazon, I was trying to resell some DVDs I'd actually bought through Amazon, yet was denied the listing because of the risk of counterfeits. The aggravating part of that wasn't so much that Amazon was being safe, but that my legit goods wouldn't stand a chance against the fakes on eBay.
I do not have a signature
Put them on.
Look at the sun
Do your eyes hurt, Is it too bright, or leaving spots?
--Yes- return These are garbage
--No- Pass these have been verified.
You're not a garden slug. You can tell if something is too bright to look at. If not better move into a cave.
The trick is for all the legit retailers to file a class action against Amazon in California. It is Amazon's own fault for letting in a massive number of no name knockoff vendors from China (or same with a single front person in the US forwarding their cheap knockoff junk with zero vetting).
Amazon should eat every penny of the losses because they are the ones that polluted their marketplace, not the legit vendors. I hate how Amazon has become a third world flea market in a lot of ways. I would much rather pay higher prices for legit, high quality products.
If you disagree, please post your argument. (-1, Overrated) isn't your personal censorship tool for views you don't like
Yes, Amazon is a knockoff centre of the internet (well maybe ebay) but they ignore emails and treat people worse.
I remember when they just sold books, but know it's any old shite.
I once brought an item and got some shit imatation instead. I hassled the dealer who did not respond, so hassled Amazon many time until I finally got a reply that they "VET" all the 3rd dealers and said this dealer was legit and selling authentic gear so I gave up in the end but eventually 2 months later I get a refund as appartently a "few" rogue dealers had managed to get into their 3rd dealership.. What a cock and bull storey.
If you (like me) bought glasses and then got a warning email from Amazon, the American Astronomical Society has a guide to checking your glasses
The glasses are so dark that for a moment, I thought I'd gotten scammed into buying opaque glasses. The sun shows up as a moderately bright disk. It's very weird to look at the sun.
I've checked about 20+ retailers, and they're all sold out. Anyone have a source on where a pair of glasses can still be ordered in time for the eclipse?
Protect your browser with the Force Safe Search add-on
Not to mention the fact that Amazon outright refuses to do anything about fake reviews. Google some reviews on cheap mice and you'll see that they are fake, fake, fake. Ban the reviewer, and ban the vendor until he proves he is from the country he pretends to be from.
I ordered 10 from Orion Telescope with their branding on them and I can indeed see my CFL bulb from about 5 feet away. Is that of any indication they might not be safe?