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Lawsuit Filed Against Logitech For Delaying Warranty Claims, Hiding EOL (bleepingcomputer.com)
An anonymous reader quotes BleepingComputer:
A U.S. man has filed a lawsuit against Logitech, a Swiss-based manufacturer of electronic devices, on accusations that Logitech had intentionally delayed and tried to discourage warranty claims for defective products, falsely advertised products, and even hid an End-Of-Life (EOL) announcement from customers. The product at the heart of this lawsuit is a high-definition digital video home security systems named Logitech Alert Systems... The lawsuit alleges that Logitech's cameras had "a high-rate of failure" and the software running on the IP cameras "was rife with bugs and glitches that made the systems unreliable and inoperable"...
The cherry on top came when users complained to the company. "Logitech refused to honor its warranties to remedy the defects while customers' warranty periods lapsed, thereby escaping its legal obligations to provide non-defective replacements or refunds," the lawsuit reads. The lawsuit alleges that Logitech knew its product had a high rate of failure, but instead of issuing a callback, it "responded by designing and implementing a strategy to avoid its express warranty obligations... As a result, Logitech strategically left customers without operable security systems during the warranty period while it ran out the clock."
The proposed class-action lawsuit covers the IP cameras sold between 2010 and 2014, though it alleges Logitech decided to discontinue the products by 2012, and "claims the company wanted to sell current stocks of Alert Systems before making the announcement and allowed customers to buy a product it did not intend to support anymore."
The cherry on top came when users complained to the company. "Logitech refused to honor its warranties to remedy the defects while customers' warranty periods lapsed, thereby escaping its legal obligations to provide non-defective replacements or refunds," the lawsuit reads. The lawsuit alleges that Logitech knew its product had a high rate of failure, but instead of issuing a callback, it "responded by designing and implementing a strategy to avoid its express warranty obligations... As a result, Logitech strategically left customers without operable security systems during the warranty period while it ran out the clock."
The proposed class-action lawsuit covers the IP cameras sold between 2010 and 2014, though it alleges Logitech decided to discontinue the products by 2012, and "claims the company wanted to sell current stocks of Alert Systems before making the announcement and allowed customers to buy a product it did not intend to support anymore."
That's what you get when you try to buy a complex system that includes software and specialized hardware for what should be viewed as a low price as an off-the-shelf solution: something that doesn't work and has no support.
I'm wondering how the plaintiffs found out that the company decided to discontinue the line two years before the 2014 End-Of-Life announcement?
I do not deploy Linux. Ever.
referred to in sales literature but never properly defined. Customers buy things expecting them to work for a reasonable number of years to find that the manufacturer has decided to End Of Life it. It is not just Logitech that plays games like this.
The support life should be in BIG letters on the box and the clock should stop ticking the moment that a customer reports a fault.
They are/have been actively hostile to OSS/Linux, as well as making some truly awful products as well.
I hope the class action against them wins. They definitely deserve a wake up call from the people who keep them in business.
They have a keyboard, the K750, that I basically have to replace every year. It's a great keyboard, but the battery life goes to shit after about 6 to 8 months. At first, I was impressed with Logitech's support when I RMA'd mine, because they were very quick to offer a replacement -- took a few days and I received a new one in the mail. Then that one failed, and they were quick to offer a replacement for it as well. I think they know they have a defective product, and are just trying to cycle through some massive inventory until they can EOL it.
and wants its Logitech keyboard and mouse back. Who gives a fuck about Logitech?
I've had a couple RMA with Logitech and they have been the best RMA experience ever. Didn't even need to ship back the products, they just took my word for it and sent new products, free of charge.
I guess this guy didn't explain his case properly.
I thought Logitech was among the companies that died over the last couple tech shake downs. I remember having a really nice mouse from them in the 1990's - their keyboards always seemed overblown though.
I guess I will be staying away from anything with that name.
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Bought some kind of HID from them - possibly a mouse, but it was so long ago that I'm no longer sure. What I am sure of is that the driver disc also installed some phone-home software which I didn't know about beforehand and certainly never agreed to, and which IIRC I discovered by accident. Ripped that crap out, never bought from them again, and never will. I'd love to see them go down in flames for this, as a caution to all those other fuckheaded companies who think that exchanging their product for a customer's money gives them the right to abuse said customer ad infinitum.
'The Economy' is a giant Ponzi scheme whose most pitiable suckers are the youngest among us and the yet-unborn.
They dropped the Force3d Joystick, but have the non-FF version still.
They dropped the wired thumb trackball mouse, but still have both the center trackball mouse and the wireless (m570) thumb trackball.
They are now producing ~300-400 dollar steering wheels for gaming (For reference, when the FF ones first came out it was 149 then 99 for the DF Momo, and 149 for the lifetime of it for the DFP 900 degree model. G25+ started raising the prices. First 249, then 299, and now 399 for whatever the latest model is. Thunder-whatever has been charging that much all along, even though they had worse support and less features for the price.)
Additionally they still produce overpriced normal mice and usb keyboards, as well as bluetooth models of each at a 25-50 percent markup over the usb equivalent models. All of which have varyingly negative levels of quality.
and you sold them the counting machines to do it - fucking muricans anything for a $.
Practices to be expected from big corporations... the troublesome thing about this is if that sort of product and practice is what passes for a company as big as Logitech, can you imagine the shoddy crap and stuff that's coming out from smaller brands?
That's why we end up with Mirai Botnet and the whole problem with IoT devices being used as DDoS fodder.
i quit buying their crap back around 2002 when they totally ignored a request for warranty exchange of a broken-out-of-the-box speaker system.. their expensive ones (of the time). since i had received the unit directly from them, i had no recourse (no return to a store possible) other than through their tech support. only coolermaster usa is worse.
I've owned few logitech alert cameras, and all of the ones that had IR illumination dies withing a year or two. The one i was "lucky" to have die withing warranty period was replaced fairly pain-free. I expected for those $350/pop things to live for over a year, but you know, buyer beware and stuff. One thing going for them was that the picture quality was pretty decent,and tgey supported rtsp.
This is rather strange to read. I have some experience with selling logitech and I have seen one of the places where RMA is sent to. I have rarely seen RMA work like it did at logitech, they basically checked if item in box = item on receipt and if yes grab new box. Of course this was in the Netherlands in 2007-ish, things might have changed or this could have been a single example just for that reseller.
Don't forget their trackball's click issue. Eventually (a month to a couple years depending on your finger strength) a small metal piece bends inside the switch and most of your clicks turn in to double or triple clicks until you rip the mouse and switch apart and attempt to fix it. I'm on my 2nd mouse in three years. There's so few trackballs out there anymore.
Anyone know how to set a min click rate in Linux? Meaning any clicks too close to each other are treated as a single click. I can do it in Windows... LMDE Mate has a setting for the max click rate. Why can't that just be a slider bar with two sliders on it?
I've bought a lot of Logitech products over the years. My take is that most of it works well and has a good life span. Although over the years I have seen Logitech skimp and get stingy with products and support. Their speaker systems are junk at the bottom end and over priced at the top end. About all I buy now is wireless mice on sale, and ditto for their keyboards. The rest of their stuff doesn't impress anymore.
Why does this comment get voted down? IBM made a killing on selling tabulation machines to the Nazis...and miraculously managed to spare the Ford and Coca-Cola plants from bombing while smashing everything around them. By the way, the Ford factories heavily used concentration camp laborers. I guess they were cheap, plentiful, and everyone did it.
My kids went through at least a dozen of Logitech gaming headsets. Luckily, Amazon has a kick-ass return policy and saved Logitech's behind on this one. Still, eventually switched to something less shitty. Logitech should stick to what they know, mice and keyboards. No complaints there.
I think this is incorrect.
LogiTech designed and sells a beautiful keyboard for the Apple iPad pro that is also endorsed and sold by Apple. I've used lots of their mice and keyboards that are original designs with high quality.
They design their own stuff. Who knows about their manufacturing arrangements.
They aren't a defunct brand like Kodak, Polaroid, or General Electric plastering their logo on cheap junk.
Because it has absolutely nothing to do with this article?
You're far better off going with cameras that support either ONVIF or RTSP and a DVR system that supports both open standards, then you can use quality cameras like Axis, or cheap ones where resolution and clarity aren't as critical. That way you're free to choose from any number of quality or cheap vendors and spend money for quality where clarity matters (ingress/egress points, high-value items, etc.) and cheaper where it's less critical (monitoring movement through an area; you can ID the perps via higher-quality cameras at entrance/exit points).
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I still LOVE my KB800 I have bought 5 of them.
They used to be such a good company. If the device had the Logitech name on it, you knew it was quality, and would last and last. That changed at some point in the last 15 years. I used to only buy Logitech devices, but that all changed after I spend $400 on a 7.1 sound system for my PC about 6 years ago. I can't even remember which model it was, but it ruined Logitech for me for life. Complete piece of sh!t that turned itself off after x number of seconds (could be 0.5 seconds, could be 30 minutes), and then the device was basically dead until you let it sit for a few hours. It would then turn on and operate for another random amount of seconds or minutes before shutting down again. Logitech's "customer service" never once answered the phone, and never responded to email support tickets I opened, when calling on the phone was futile. Luckily, I bought the thing from Amazon, who gave me a full refund on it. Google searches showed that this was a known-issue, and a lot of people had this same problem all over the world. Not a single one of them received any "customer service" from Logitech. Several people were able to get replacements or refunds from the retailer.
I've found Logitech's product quality to have dropped off over the years, so I'm not a surprised to see corporate resistance to doing the right thing.
Their 1990's mice were incredible. I still remember replacing all the vendor mice with Logitech's and being amazed nobody else could produce one as well.
These days, I still like the feel of the basic wired M100 mouse and K120 keyboard because they just work. But, WOW, do they have issues keeping the HPDE and rubber pads on. It takes just a week for the keyboard pad to flip off and only a month for the mouse pad adhesive to fail. And I recently bought a M310 wireless mouse that is so insanely difficult to click and wheel that it is unusable, even after opening it up and trying to "work" the insides a bit.
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