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Apple Will Replace Old iPhone Batteries Regardless of Diagnostic Test Results (macrumors.com)
After apologizing to customers for slowing older iPhones down as the batteries degrade, Apple has started offering battery swaps for $29. This has led to some confusion as Apple did not clarify how it qualified batteries as eligible for the discounted replacement, as the Apple Genius Bar uses a diagnostic test to check whether a battery can retain 80 percent of its original capacity at 500 complete charge cycles. According to Mac Rumors, Apple has confirmed that they will replace the battery if your iPhone 6 or later even if it passes a Genius Bar diagnostic test. From the report: Apple has since independently confirmed to MacRumors that it will agree to replace an eligible battery for a $29 fee, regardless of whether an official diagnostic test shows that it is still able to retain less than 80 percent of its original capacity. The concession appears to have been made to mollify the anger of customers stoked by headlines suggesting that Apple artificially slows down older iPhones to drive customers to upgrade to newer models. Anecdotal reports also suggest that customers who paid $79 to have their battery replaced before the new pricing came into effect on Saturday, December 30, will receive a refund from Apple upon request.
Tim Cock figured that it is cheaper to replace a few stupid batteries with slightly less profit than to completely abandon planned obsolescence trick up his ass.
Apple really is the master of profit, you have to give it to them! The reports say it costs them $10 for the battery replacement, so they will charge you $29 and make a few quick million from the whole debacle...
seriously only the dumb will buy apple after this incident, which exposed even to the dumbest in very blatant fashion, what everyone with above average intelligence already knew, apple's total disrespect for its customer base.
apple buyers after this , and all who buy products that prevent repairs and battery changes, are born idiot losers by definition.
Good show on apples behalf...
Batterygate: we know what is best for our customers
...the anger of customers stoked by headlines...
Anger stoked by headlines and not facts seems to be key here.
I'd say the low IQ twitter crowd en masse has done it again.
I had my old iPhone 6 battery replaced today for $29+tax. The free "Battery Life" app said the raw data on the battery was about 39% of capacity (700mAh of 1810mAh) while the in-store Apple diag said it was 91% good.. The Apple Genius only asked if I was sure I wanted it replaced. I said, "yes please". Then they gave me the speech about everything is void if they find 3rd party parts in the phone and would NOT replace a non-apple battery at all. It took them 2 hours. After the replacement the free battery app says 100% good (1810mAh of 1810mAh). All I know is the old battery only lasted 15 minutes playing Jedi Challenges... I have not had time to try the new battery yet.
just curious. There's a lot of talk about lawsuits going on and the $29 battery sounds a bit too good to be true.
Hi! I make Firefox Plug-ins. Check 'em out @ https://addons.mozilla.org/en-US/firefox/addon/youtube-mp3-podcaster/
to not do it. They denied all seven company 6S pluses I tried today. For most, they claimed the glass wasnâ(TM)t perfect so they wouldnâ(TM)t replace the battery at any price. Another one is missing the volume button so they refused to replace the battery unless we also paid to fix it. Apple wants you to buy a new phone.
What about my iPhone 4, Apple? No free battery replacement for me?
What about my iPhone 3GS?
#DeleteFacebook
And..., the moronic operating system verbal baiting battles begin again...
Iphone is better.
No, android gives the user more control!
You're too poor to afford Apple! Homosexual!
I thought Windows made a good phone.
You're the guy who bought a Windows Phone!
Ad naseum... This fighting about apple vs android has been old for years now. Give it a rest people. Happy New Year everyone, be safe and warm. Best wishes to everyone. AC.
I have a refurbished 6S, which I'm now planning on getting a new battery for in December.
#DeleteChrome
"Apple has confirmed that they will replace the battery if your iPhone 6 or later even if it passes a Genius Bar diagnostic test."
There are too many IF's in that sentence.
Nokia FTW
I am no one's 'shill'. I am my own man, 58 orbits around the Sun. Your post just justifies mine. Grow up some son, it's time, don't you think? Please consider giving up on the 'hating' in life, we are all in this together, so why not get along? Blessings for you and yours. Regards, AC.
I do think it is not a bad idea to manage the old batteries the way they did it. My worn out iPhone 6 Plus (could keep 1/3 of the original charge) didn t suddenly shut down but yes it slowed down, and after battery replacement 2 weeks ago it works well again. Replacement took 2 hours, a reasonable small inconvenience after 4 years, really I prefer a slim phone with better water resistance over a battery lid.
The one thing where they messed up was communications, they should have been transparent about it from the beginning and most people would turn have found it reasonable.
Had my battery replaced on 12/17/2017. They announced this later than that, so I contacted Apple about a refund for the $50. Turns out they have a refund program if you had your battery replaced on or after the 14th of December. So, give them a call and they'll get your refund processed.
If it was my phone, I would still be mad. They built something with a design flaw
The "design flaw" is that batteries are batteries and electronic circuits take a minimum amount of power to run. In other words not a flaw, it's how the real universe works.
The fix they delivered ensured that your phone would not just simply die randomly if the battery was getting really old. Instead it would do it's best to stay on for you.
Phones that are not doing this are screwing you over, because ALL PHONES WORK THIS WAY since they all have electronics and batteries. You can certainly find other makers of phones that let you phone randomly crash as the battery ages - if your preference is random data loss by all means choose that option.
In the meantime Apple users now enjoy not only a sane battery management policy that keeps the phones alive longer, they also enjoy cheap battery replacement.
"There is more worth loving than we have strength to love." - Brian Jay Stanley
What about my iPhone 4, Apple? No free battery replacement for me?
No, because Apple was only using the new battery management system with the iPhone 6 and above, and then only running iOS 11.
Your older iPhones continue to enjoy the same battery aging issues as every other Android phone maker on the planet, so because Apple did not help you out on older phones you have to replace the batteries yourself when you feel it is time.
Maybe some disgruntled and ill-informed internet mob will target your models of phones at some point in the future, but today is not that day.
"There is more worth loving than we have strength to love." - Brian Jay Stanley
Today I took the iPhone 6s Plus in for a battery replacement. They must have damaged something so they gave me a brand new phone. They performed the test and asked some questions, had no problems (in Canada) $35 + tax
New irrelevance.
You some sort of spaces/emacs user, eh boy?
I have an iPhone 6, and the battery performance was noticeably lower after a year. Why is it that electric vehicle manufacturers claim their lithium ion batteries retain something like 90% charge after 10 years? Serious question, why do Apple batteries suck so much? Do they use cheap batteries? It is usage patterns (in which case it doesn't sound good for using batteries for commercial driving purposes)?
Yes, slowing down the system to conserve energy is a good thing, but only if minimal usability is preserved
Usability is preserved - the system is slightly slower, but the battery lasts longer than it would have otherwise, and you avoid mysterious crashes under load. Indeed this is the ONLY approach where usability is preserved, if you keep the processor at full speed with shorter battery life you ALSO have the side effect of random phone reboots well before the battery is actually out That is simply less usable.
the system warns the user that the consumable part needs to be replaced.
I totally agree Apple should have done that, and I guess so does Apple because it sounds like they are adding that feature. But you naturally get that signal to some extent simply through shorter battery life as the battery ages (software can only compensate so much and I'm sure they have some floor on processor slowdown that is practical or possible).
The upcoming battery diagnosis tools Apple plans to add to iOS sounds ideal; because it will let anyone judge at any time if they think the battery is degraded about to be worth replacing...
It's worth remembering that these are all issues that surface after about two years of use, before then the battery is usually performing pretty well the whole time.
"There is more worth loving than we have strength to love." - Brian Jay Stanley
I see that Jobs' reality distortion field is still alive and well. This is a design flaw.
This is reality, not fantasy. The reality is that Android phones as they age suffer from random shutdowns even as they keep the processor at full speed, because they have not made the same (recent, iOS11) choices Apple made in regards to battery aging. The iPhone as the battery ages slows down the processor a little so you'll get a longer time of use from the battery, and also avoid random data-killing shutdowns.
Only an Apple Hater could claim they prefer random shutdowns at 20% of battery over any other option. It's people like you that utterly screw over Android users, as technically stupid choices are made for the entire globe so you can keep your CPU maximized....
"There is more worth loving than we have strength to love." - Brian Jay Stanley
Random shutdowns are hardly the automatic result of a low-capacity battery. They don't happen if voltages are correctly maintained (a function of the power circuits) and can also be easily avoided by simply reporting the correct amount of battery life remaining, adjusting to changes in capacity. This is easily proved by the vast majority of Android phones which don't randomly crash when their battery gets old (I have 6- and 8-year-old phones which are perfectly usable, while their battery lasts).
There's no problem with Apple choosing to slow down the CPU in this case, only with not telling anyone that this is what's happening. A better choice would be to tell the user then give them the option of throttling the CPU (plus of course correctly dealing with the reduced life), but of course options generally aren't the Apple Way.
Today I arrived at a Genius Bar appointment and was told they ran out of replacement batteries for the iPhone 6S.
All you could find to show that Android phones also have this issue is a forum comment about a single phone designed 8 years ago, where the issue is easily fixed a couple comments further down by simply recalibrating the battery?
...Screw them all...
Still using a (custom FW) Nokia N700, texting/phone calls, no whatsapp/fb, Nokia maps old but okish,
email/calendar/contacts sync with M$ outlook (EAS) and ZohoMail , I even have a java app for OTP (google auth)
syncing files with desktop via Dukto or lftp (Symbian FTP server app + lftp script on desktop to sync
I have also a SIM-less android near the desktop just because shitty bank needs RSA AUTH app. What I like is that people are trying to reach me on whatapp (loaded on that "static" android) and I only reply when I am near to desktop, heh
No point talking to your common-or-garden dumbass slashdot troll. Just drags you down to their level.
You see what you have done here to yourself? Users can't replace batteries. They have to go to you because of your stupid greed. You had a design issue that caused phones to shut off due to faults with the cell. So you patch IOS. The only thing you could do to slow down the phones. Great idea until you got caught.
The right thing to do now is patch IOS so the user has CHOICE of the action they want from the phone. Do they want the slow phone that still stays on or are they willing to deal with charging.
So lets recap Apple. You fuck over users with your battery cash grab. You then fuck yourself over it with a design flaw and the unethical way you resolved that design flaw and now you are faced with not only dealing with battery replacements on potentially millions of iphones your reputation has been ruined. You do realize you guys are the VW of the computing industry now for that dirty trick right?
Was it worth it? Consider not being dumb asses and making consumable parts replaceable by consumers. If we wanna keep our ancient hardware that's our business. Don't be such greedy pig fuckers.
Additionally. Your Mac hardware is downright embarrassing. How the fuck can you sell hardware that's that old at such high markups to hipster morons? Your brand new top of the line machines CRAWL in comparison to more recent hardware with faster CPU's and faster memory speeds. Aren't you a bit ashamed? And for fucks sake. Put a decent GPU in a system. Even your top of the line ones are GARBAGE!
This is good for me as the nearest Apple Store is over 200 miles away. Now, how do I test my phones battery, it has been about a once a day (but not quite) charge since I bought it two years ago. So it is probably getting close to the 500 charge mark.
Passionately Indifferent
i'd still be pissed if i was an apple consumer , they are doing it only because they where caught pants down fucking around devices they dont own, they would still be doing it if it hadn't been disclosed , and i think this is much more a question of corporate culture then bad engineering , the key thing here is apple voracious appetite for $$ , seriously whats the point of a company hoarding hundred of billions to only let it sit in some bank. apple is not a positive force on this rock , more just another link in our chains .
I broke a Nexus 5 phone and replaced it with an iPhone 6 while I ws waiting for my Nexus 6P pre-order, figuring my daughter would be happy to get a couple month old iPhone. This worked out great and let me get to know iPhone. Over all it was a MUCH less painful experience than I expected. No Google rewards surveys and no dedicated back button. Nexus 6p finally arrived and I moved over to it , used it a year and change and the battery went to crap. Full charge to your phone is turning off due to dead battery in minutes or less. I then went back to the iPhone, which my daughter was reporting a similar issue with. It was working better than the Nexus 6P and so long as I had a charger on had I got by. I 'almost' did the $79 battery replacement but Apple store said ti's fine, in spite of the 40% to 0 being almost instant. Luckily... it worked well until the 40% dive bomb..... so I lived with it, until Samsung offered a deal I couldn't refuse crediting $400ish for giving them my iPhone and picking up a Note 8 at about 1/2 cost (I had bought and returned via a recall a Note 7). This was a no-brainer and now I'm a Note user and the battery life is amazing. I am glad to see Apple eventually did the right thing with the battery replacements through. $29 is pretty reasonable to breathe new life into a 2 year+ old phone.
the OS wars have been going on since the early 80s
you can get a battery for less that $20 dollars. I think that's how Apple wants to get more money from old phones :s
As usual, the Apple solution is not "OK, we screwed up and will replace that (the battery) for free", but rather "We screwed up, and you get to pay us to fix the problem".
So, nothing out of the ordinary. Move along, move along.
What about their tablets? Sure those are affected by the same problem?
No, it's just Apple. No other brand has defrauded their own customers so.
Best Buy, MicroCenter, etc.? If they will do the same, then how good are they compared to Apple's fixers?
Thank you in advance. :)
Ant(Dude) @ Quality Foraged Links (AQFL.net) & The Ant Farm (antfarm.ma.cx / antfarm.home.dhs.org).
https://ifixit.org/blog/9491/a... is also doing $29 for those who want to do it on their own or have someone else do it.
Ant(Dude) @ Quality Foraged Links (AQFL.net) & The Ant Farm (antfarm.ma.cx / antfarm.home.dhs.org).
Not sure if this is double posting, /. ate the first two posts. "Apple has since independently confirmed to MacRumors that it will agree to replace an eligible battery for a $29 fee, regardless of whether an official diagnostic test shows that it is still able to retain less than 80 percent of its original capacity. " Does not parse unless s/less/more/. All fucking batteries can retain 80% or less. Fucking morons. Fuck these people who can't fucking write and then take a job where it's their job to write.
Glad to see you will bit pout your name to slander coward.
Apple PR can flood the forum. It does not change how the courts will see it. The fraud is clear: Apple let customers wlith old iphone versions believe their own phone was faulty, which increased iphone sales. Every customer who upgraded his/her iphone could claim compensation. Apple's excuses won't wash: lying to users about the cause will make them liable; and the slowdown was entirely the result of avoidable design choices - choices not disclosed to users.
You need to consider this from Apple's perspective. Once you do, the reasons this was a design choice (not flaw) will become clear.
Apple's engineers are as good as any. They are very unlikely not to have noted the battery's issues. Even if they did not - Apple must have been aware of this since the iPhone 6, yet newer models still have the issue according to Apple itself.
Why is that? There were two options for Apple: The first, pay more to get a semidecent product out there. The other option is to make money from saving on the battery, than from upgrades encouraged by the slowdown, than from customers believing iPhone battery lifetime was longer than it really was.
Apple had a choice between its fans and money. Apple is also a business. There was only one choice Apple could take.
And wankery can flood the forum to (in fact that is more common).
The fraud is clear: Apple let customers wlith old iphone versions believe their own phone was faulty, which increased iphone sales. Every customer who upgraded his/her iphone could claim compensation. Apple's excuses won't wash: lying to users about the cause will make them liable; and the slowdown was entirely the result of avoidable design choices - choices not disclosed to users.
No fraud has been demostqrsted. Fraud requires intent, in order to prove fraud your must be able to demonstrate mens rea. I don't think you can so good luck.
The rest of your post is just garbage. You cannot demonstrate the lie that you claim exits and there is no slowdown unless the battery will cause a crash. The lowdown ends the microsecond the stress stops. The alternative would be to let the phone crash. That has dangerous implications. It was the right choice.
If any of the class actions succeed it will not be on technical issues. They put in a good fix. A lot of people who do not understand it are squawking about it (and lots of people are going "Free Money!") so Apple responded with a change and are changing (not fixing) the software so there is no cause for any complaint. Being that Apple has responded to user input in a quick and timely fashion there is not much scope for accusation of misbehaviour. Like people, corporations are not necessarily expected to be right all the time but they must be responsive when and if they are wrong. Just like you.
The lawsuits are all civil lawsuits; the standard is preponderence of evidence. It took an entire series of choices to reach this condition - which is why no other phone except Apple's (except the Nexus 6P which immediately received a free fix) had this issue. The sum total of these choices is enough to establish likelihood of intent. Add in Apple's previous denial of throtteling and inexplicable lack of notification - this will be an easy trial.
P.S. when people say "this only happens under stress", the actual meaning is "this happens when the CPU is heavily used" - which happens all the time.
The sum total of these choices is enough to establish likelihood of intent.
That is just pure self agrandising bullshit. You judge the choices and you decide the guilt. You are right the law does not work that way. You are not the judge. As a rule the law does not treat conspiracy theories well and that is all you have. A silly conspiracy theory that ignores all counter evidence. You have joined the 'get apple' religion and nothing will sway you from your faith.
PS. Would you like to re-evaluate that 'PS" after you have learnt something about scheduling about scheduling, normal CPU usage and a whole swathe of other things you clearly do not understand. Servers require high CPU usage to save dollar costs but for most multi, general use devices (see definition of a computer) that is far from the case. Always, always, always there is contention between process. There is an inevitable trade off. Your fast machines are the idle ones, the slowest ones are the ones with the highest CPU utilisation. Do you understand that using Von Neuman machines makes this inevitable? Increasing cores and threads can only partly address this.
Are you Lennart Poettering perchance? You display similar misunderstandings./p.
Yea, the courts will make a decision, which is why Apple is already offering discounts and apologies. They know how weak their position is, both with the public and the law.
You seem to be unaware of the diffetences between servers and normal workstation. The biggest being that servers care about throughput while workstations care more about latency. Some servers will be majorly affected by a CPU throttle while some won't care (it depends on what the server is bound by). However, All modern user facing systems will all be severely affected, because current video players and uis cant handle this gracefully and latency is hit (of course, heavy processing tasks like webpage rendering eill also be hit). That technically most of the time the user's system might as well be off is beside the point - the peaks are when the user uses the system....
Comparing me to Pottering is just low. Surely you could have found a different comparison than history's greatest monster? According to AC's law (/. analogue of Godwin's), you've just lost the debate.
So why are you judging apple innocent? How made you the judge for these lawsuits. Oh your just a hypocrite.
Nope. Your first sentence tells exactly why the comparison is valid. You make all kind of assumptions and then use them as reasoned acts. They are not and you have no idea why Apple does what it does.
But still you make the claim "which is why" and assume it fact. Dubbing you Lennart seems bloody accurate. Same kind of bloody mined "I decide the facts" attitude.
Because I believe in innocent until proven guilty I am a hypocrite? Ha, ha, ha....
Poor little fascistii
I don't know how that is going in the USA, but I' surprised that you seem not to have the 'cheap chinese repair shops'.
On the other hand we don't have those in Germany either,
I do repairs for electronic equipment usually in Paris. Depending on are you have half a dozen or more phone shops that also offer repairs in the streets, e.g. iPad screen replacement about $40, never checked for Batteries.
I'm in Bangkok right now and replaced my iPad 2 screen for about $60 (2000 TB), a bit expensive ... I guess they ripped me off as I don't speak much Thai.
But I will replace the battery of my iPhone 4 next week for â12 / $15.
I had assumed in bigger US cities you had similar options.
Cost free eBook I read (by iBook/Kobo/Amazon/ObookO/Gutenberg etc.): "The Green Odyssey" by Philip Jose Farmer.