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Original Pixel Phone Users Are Suing Google Over Microphone Defects (fastcompany.com)
Google is facing a lawsuit over the original Pixel. From a report: In a class action complaint filed this week, plaintiffs allege that the microphones in their Pixel and Pixel XL phones were defective from the start, and that Google knowingly sold defective phones amid widespread complaints immediately after launch. The lawsuit also claims that some warranty replacement phones continued to have problems, though neither of the named plaintiffs in the lawsuit had their phones repaired within Google's standard warranty period. Google acknowledged the Pixel phones' microphone issues in March 2017. An employee on Google's support forums attributed the problems to "a hairline crack in the solder connection on the audio codec," and said the problem can come and go depending on the temperature of the phone or the way it's being held.
Most often caused by shitty cold solder joints being flexed. Learn to use the right fucking reflow temps and use enough solder paste.
Still waiting on Serviscope_minor to wake up to fucking reality and realize that Jessica Price isn't going to fuck him.
the plaintiffs will just get an extra 5gb of storage.
...
Gee, now that sounds awfully familiar to me ...
Basically everyone is so worried about getting products out the door they have no time for proper testing and ensuring that the product isn't crap, just as long as it gets out the door.
This is why I refuse to be an early adopter ... let the fanbois and tech junkies be the guinea pigs. I have no need to be on the bleeding edge of technology.
"a hairline crack in the solder connection on the audio codec"
try to make fucking sense please. A codec is software, not hardware.
I had 3 of the first gen pixels. All RMAs and returned and replaced before finally getting one that, so far, works fine and has been for a few months. All with random reboot & lockups, microphone & bluetooth issues.
Still, I really do like this phone.
tinfoilmedia
Now if only they'd acknowledge and fix the multiple random reboot issue that is currently plaguing the original Pixel and Pixel XL. It's been happening since the Oreo update, and some days will cause my phone to randomly reboot 20+ times/day. Their bug tracker is full of people with the same issue, but they're not acknowledging it at all. I love the phone otherwise.
...Those of us with Nexus 6P phones have been enjoying bad microphones for several years.
Someone better add Google to the list (ok, a one-item list) of story key words their bot floods with 'you're holding it wrong derp derp' posts.
another class-action money grab by law firms setup to do this kind of thing repeatedly.
if they are victorious, the users will probably get a coupon for a free pint of ice cream. Meanwhile the law firms get millions.
Neither implies "two". So two people filed a class action lawsuit because they had phone problems, neither of them used the warranty process to try and get the thing fixed, replaced or somehow get a refund? I could get it if you were going for some sort of "phone lemon law", but when you don't even try and use the warranty to get a replacement, then come on, you didn't even try and let the manufacturer make things right. How does that merit a lawsuit?
It's Girard-Gibbs. The same firm involved in last week's article about the LG Bootloop arbitration case.
If they knew about the issue back in March 2017 why is it a problem with the Pixel 2 and XL in February 2018. The headphone dongle supplied with the Pixel 2 is not fit for the purpose sold. The pixel 2 was also defective from the release. It seems that the Google brand of phones has difficulty being a phone. Their forums a filled with people having issues and the only solution that is offered is that you buy yourself another phone so you can send your current phone in for a replacement which may or most likely not fix the problem.
Now there are people here who are going to argue that the Pixel problems are not the same as the Pixel 2 problems but the Nexus line didn't have issues with the microphone or headphones and you would think that the fix would come from a tested solution than an untested one. Both Pixel and Pixel 2 were released before they were ready and at the the price that this should never have been an issue.
It has a great camera but if I wanted to carry around a second camera it would be my DSLR not my Pixel 2.
DRM? No thanks, I'll just get it somewhere else...
We used to live in a world where we actually built things and went places. Now we are clogging up the courts filing lawsuits because of our stupid cellphones not operating exactly how we want them to. And hell. We used to live in a world where a company as big as Google could figure out something as simple as a solder connection to a single device on their logic board and would give a fuck enough to fix the problem for people to protect their reputation.
Seemingly overnight people have turned into weak willed lazy greedy fucks. What's worse is it's socially acceptable now too. Lets hope that we don't face a real challenge anytime soon. Everybody will be too busy paying attention to their phones and social media to even care.
See comment. Avoid Google hardware. That company doesn't have the clarity of thought required to oversee the production of reliable devices, reliably, as demonstrated via like every device they've produced.
I have an original Pixel. Love it. I did encounter this issue and upon contacting support Google replaced it immediately under warranty as soon as they were able to diagnose the issue. The original device lasted about 6 months before the problem came up. The replacement they sent, which they said would not be subject to the same defect has been running smoothly ever since.
Queue the "Holding it wrong" jokes.
That's how it's supposed to work. That's market principles applied to justice. No different than a brick-layer offering to lay your brick patio for you and bill you insurance after it's damaged by a covered loss. The reason lawsuits are despised by large businesses and people who's living depends on their ability to scam people is that lawsuits are a way for the consumer to force them to comply with the law.
I was so happy to throw money at Google for their new Pixel phone, until I discovered it was being manufactured by LG. LG seem to have lost their momentum after the LG G3, with newer models being so defective as to not bother with, I couldn't justify another handset from this manufacturer. I wish Huwai made more stuff like the Nexus 6P
Oh, shut up you boring cunt.
I do not want your cheap brainburning drugs. They are useless for work. And I am a working man today.