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Apple Will Judge Call, Email Activity To Assign Users a 'Trust Score' (theinquirer.net)

Apple recently updated its iTunes privacy policy page, making mention of a "trust score" it gives iPhone users on how they make calls or send emails. The INQUIRER reports: "To help identify and prevent fraud, information about how you use your device, including the approximate number of phone calls or emails you send and receive, will be used to compute a device trust score when you attempt a purchase," Apple explained. "The submissions are designed so Apple cannot learn the real values on your device. The scores are stored for a fixed time on our servers."

In practical terms, the Cupertino crew will only look at Apple account usage patterns and hoover up metadata rather than more personal, and potentially damning information. [T]he data collection and trust score assigning should help Apple better spot and dodgy activity going on in Apple accounts that aren't in keeping with those of the legitimate users. [I]t's not entirely clear how Apple will use the metadata to actually spot fraud, as it hasn't explained its workings.

41 of 106 comments (clear)

  1. Social Credit by Anonymous Coward · · Score: 4, Funny

    Hey, Apple should call it a "social credit system". Maybe brand it as "iTrust" or something like that! The score goes up the more iProducts you buy, unless they get old, then the score goes down.

    1. Re:Social Credit by lhowaf · · Score: 4, Interesting

      Good to know the technology exchange between Apple and China is a two-way street.

    2. Re: Social Credit by Cmdln+Daco · · Score: 1

      I can probably kill my social credit with Apple instantly by just pulling that old iPod Touch 3 out of the drawer and turning it on. Proabably, though, the Safari on it is incapable of connecting to apple.com.

    3. Re: Social Credit by Nidi62 · · Score: 4, Informative

      Like that episode on Black Mirror where their scores affected the price of rent and credit worthiness. In the end people 5 starred everything including the kid pouring your coffee at starbucks. Do people not get the concept of grade inflation?

      The Orville had a better exploration, where anyone could "like" or "dislike" a person or their actions and that created a social score that stuck with a person forever. Too many "dislikes" and a person couldn't even get served at a store or coffee shop and eventually dislikes could become high enough that you could be sentenced to having your personality wiped. If it got close to that stage people would literally have to go on an apology tour to try to get enough likes to counterbalance it. I don't think society will ever (hopefully) get that far, but it is a good warning for how "social scores" are a really bad idea.

      --
      The only thing necessary for evil to triumph is for it to be pitted against a slightly greater evil
  2. Buy from Apple... by LynnwoodRooster · · Score: 1, Interesting

    And all is good. But for every purchase from Amazon, Google, or a competing vendor will cause you to lose some of your trust score. You don't want Tim Cook to not trust you, do you? You might get pushed back a few months in approval of buying that new iThingy!

    --
    Browsing at +1 - no ACs, I ignore their posts. So refreshing!
    1. Re:Buy from Apple... by Highdude702 · · Score: 1

      Well, clearly its for you. How could you not tell.

    2. Re: Buy from Apple... by Cmdln+Daco · · Score: 1

      He's busy flipping around in the bottom of the boat. And wondering why he wasn't even considered worth throwing in the live well.

    3. Re: Buy from Apple... by TheFakeTimCook · · Score: 1

      Dude, they fucking do. 2 years after we bought iPads for the brats, they stopped getting updates because we hadn't paid or annual Apple tax. Oh, I know, that's my fault because i didn't buy the newest one, I bought a slightly older one. Funny how this crappy e lite can get new apps even thigh its much older and crappier and not Apple ish

      Quit lying.

      Unless it was a certain model of iPad, that did have an extremely-short (by Apple Standards; long for Android) Support window, Apple supports devices for at least as long as is technologically practical.

  3. Just like communist China! by sgage · · Score: 2, Insightful

    Better look over your shoulder, and mind how you use your iPhone, because Your Score is being calculated. This is just a bit too much, and you know it will be gamed and spoofed. It's just another hit to your privacy. But no one seems to care anymore...

    1. Re: Just like communist China! by Cmdln+Daco · · Score: 1
    2. Re:Just like communist China! by rtb61 · · Score: 3, Informative

      What they will be looking at is pretty straight forward and most banks do something similar. So activity surges, purchases suddenly from a different location, possibly types of products purchased. Bad billing costs more, loses customers more, so trying to make sure the end user is not cheated and does not get fraudulent bills is important.

      --
      Chaos - everything, everywhere, everywhen
  4. Difference: by SuperKendall · · Score: 4, Insightful

    Google: Knows who you call, analyzed converted text of entire conversation, scanned every email for content and stored that on servers.

    Apple: Doesn't care who you called just that you called 10k different numbers, Siri reads email to look for context and helpful suggestions, but sends no data to Apple servers to do so. It would send Apple a note if again, you had emailed 10k people in the last hour....

    Now do you really want people to get away with mass spam/robocalling on mobile devices?

    --
    "There is more worth loving than we have strength to love." - Brian Jay Stanley
  5. Re:Just like Black Mirror by whoever57 · · Score: 1, Informative
    --
    The real "Libtards" are the Libertarians!
  6. Re: Given Chinas Social Scores by Cmdln+Daco · · Score: 1

    Hey, Apple is required to do this kind of thing in China, why not make use of the tech elsewhere, too?

    We wouldn't want Apple to fall behind and not have this kind of tech developed, tested, and ready for when it becomes mandatory.

  7. Just like their fascist masters in China by Anonymous Coward · · Score: 1

    China is officially "communist", but they long ago learned what everybody else who tries communism learns: it does not work. China has kept the label "communist", but actually has gone fascist and is more purely that than any country since Mussolini and Hitler.

    Consider:

    1. They pretend to allow corporations, but in reality these corporations are tied to the ruling regime and may only exist as long as the regime approves them politically. Anybody who gets out of line politically will lose his position in the corporation (and possibly his life). The control of the society is mostly indirect and involves "businesses".

    2. They no longer attempt to have government own everything, including the means of production, and no longer pretend to be trying to make everybody equally poor.

    3. They have a leader for life instead of a leader who is periodically selected by a politbureau.

    Mussolini, the creator of fascism, would embrace modern China and recognize it as his stepchild. Marx would be upset by it.

    Apple, in embracing the Chinese government and obeying all its evil edicts in order to use its slave labor and try to sell into its markets, has done what most businessmen do in such relationships - embrace the evil in exchange for profitability. The very same Apple that refused to help the US govt on a terror case, happily embraces the actual fascism of China.

  8. Great by TimMD909 · · Score: 1

    I'm glad there's no privacy concerns and we'll only debate the implementation details dispassionately. Aaaah, the good old times are finally back... Have a pleasant conversation. I'm off to take my dementia meds, soon as I remember where I put them...

  9. What could possibly go wrong? by JustNiz · · Score: 3, Insightful

    So now Apple are going to be able to directly affect peoples lives entirely based on some undisclosed criteria made up in secrret by a bunch of hardcore liberals. What could possibly go wrong?
    http://fortune.com/2017/10/17/...

    1. Re:What could possibly go wrong? by havana9 · · Score: 3, Informative

      I suppose that is something similar on what happens with credit cards and debit cards, so if a purchase is made out of a normal pattern the card is locked. When I travel abroad, I phone to my bank and I tell them when and where I'll go. In case of false positives, happened once and an ATM refused my card, a quick call to the bank resolved the problem.

  10. Fuck Apple by AndyKron · · Score: 2

    Isn't that special?

  11. Like a credit score by Tony+Isaac · · Score: 1, Flamebait

    Credit scores have been around for a long time. They aren't perfect, but they do a reasonable job of predicting whether a borrower will default.

    Why do we feel Apple's move is creepy, but not TransUnion?

    Maybe we could one day set our email inboxes to accept emails only from a sender with a trust score over some threshold. That sounds good to me!

    1. Re:Like a credit score by Altrag · · Score: 1

      Oh people definitely think TransUnion is creepy. But they came around long before the interwebs could let us all know that our privacy had been destroyed behind our back and by the time we did, it was already "business as usual."

      Not that it matters. Nobody will stop using their credit cards or getting loads. And nobody will give up their iPhones. At least for a first approximation of "nobody."

    2. Re:Like a credit score by Tony+Isaac · · Score: 2

      So how else would you solve the problem of knowing whether or not you can trust someone attempting to initiate a transaction with you, or whether a review is fake?

    3. Re:Like a credit score by anegg · · Score: 1

      If Apple is counting the phone calls and e-mails that I send/receive on MY device, none of which involve them (Apple) as a party to the conversation/transaction, and slurping that data up on THEIR servers, that is disturbing and creepy to me.

      So-called "credit bureaus" collect information from commercial entities (that I don't own) that reflect those entities experience with me, and pool that information so that those commercial entities together have a collective idea of how I might do business with them in the future. The data that is being shared is shared by one of the parties to the transaction. I don't like some of the details of how the system is operated, but conceptually it is a lot less creepy than my device being used to track my behavior and feed it up to someone who is NOT party to any of the transactions.

      My possessions should not be feeding data to other people unless I want them to. This revelation seems to add Apple phones (which I have one of) to the list of things that I find creepy, like:

      • Smart TVs that monitor my viewing in any way and feed it back to the company that made the TV
      • Electric meters that monitor my consumption with a granularity small enough to permit the electric company to make reasonably good guesses as to my minute-by-minute use of electrical devices in my home
      • Vehicles with telematics that report my vehicle usage to the automobile manufacturer
      • Smart devices like the Nest smoke detector that monitor "presence" information in my home, room by room, and report it to the manufacturer
      • Smart phones that collect my location data and feed it to the phone manufacturer/operating system supplier

      A party to a transaction that is tracking data was at least in involved in the transaction, which makes it less creepy in my book. I'm sure Hulu keeps track of what TV shows/movies I stream from their service, I know the phone company keeps track of the phone calls I make (and probably the ones I receive) through their system, and lord knows that any cloud-based service that I use is up to their neck in data from me related to that service. But an entity whose only relationship to me is that they manufactured a technology artifact that I'm using has no business in my use of that artifact once they have sold it to me unless I choose to share those details with them.

      I don't want my silverware reporting what I eat to Oneida, I don't want my glassware reporting what I drink to Corning, I don't want my bed reporting the details of my sleep habits/sex life to Serta, I don't want my underwear reporting my bowel movements to Hanes, I don't want light bulbs reporting their on/off status to Phillips, I don't want my vacuum cleaners reporting what they clean off my carpet to Dyson, I don't want my alarm clock reporting when I wake up to Sony, I don't want my stereo reporting what music I listen to to Yamaha, I don't want my pens reporting what I write to Bic, I don't want my cameras reporting what I like to take pictures of to Nikon, and I don't want my sex toys reporting anything to anyone.

      Privacy is not a dead concept, and it is not unimportant. We (as a society) have to come to grips with the fact that previously impossible intrusions into our lives and our private affairs have been made possible through the technology that we have developed. Now that the natural limits on these intrusions have been shattered, we either give up on the very concept of privacy, or else we establish artificial limits. If we fail to establish artificial limits, then the list of what I don't want that I enumerated above could very well come about as a dystopian future.

      Our means of establishing limits on intrusions into our private lives are at a minimum governmental (legislation, regulation) and societal (market pressures). As individuals, we are hindered by our lack of organization and shared goals, which allows better organized commercial entities to follow their own commercial self-interest. At what point do we develop enough of a shared desire among us to bring to bear the weapons of politics to achieve our goals?

  12. Start the countdown by PopeRatzo · · Score: 3, Insightful

    The submissions are designed so Apple cannot learn the real values on your device.

    How long do you think it'll be before some hackers prove this data can be de-anonymized?

    --
    You are welcome on my lawn.
  13. They've adopted China's Social Credit System! by Chas · · Score: 1

    JOY!

    Yet another reason to never give CrApple ANY money.
    EVER.

    --


    Chas - The one, the only.
    THANK GOD!!!
  14. Re:Duh by Bert64 · · Score: 4, Insightful

    The thing is, legitimate people do suddenly change their daily routine, for instance by going on holiday...

    These anti fraud systems often result in false positives which are extremely painful for the legitimate users. For instance, i just had one of my cards blocked while on holiday, and the only way to unblock it is to call the bank during working hours. This might sound reasonable until you consider...

    On holiday, making a phonecall back to your home country is often difficult and expensive.. Hotels usually charge a premium for phonecalls especially international ones, mobile roaming is usually extremely expensive, cheap local sims often block international calls by default and the instructions to enable them are in the local language which you might not understand, international calls are generally very expensive unless you have a specific calling plan - which you wont have access to. You may well be paying multiple dollars per minute to make a call.

    The bank is likely to keep you on hold for a long time, further multiplying the cost.

    Some banks require you to call from your registered callerid, which forces you to use mobile roaming at whatever extortionate rate the operator charges.

    They need to use messaging services instead of insisting on phonecalls, not only would it be much cheaper when travelling (virtually all hotels now offer free wifi), but its also more convenient and cheaper - instead of sitting on hold waiting for an operator your message goes into a queue, you can get on with something else while you wait for a response and won't be spending money while your waiting.

    --
    http://spamdecoy.net - free throwaway anonymous email - avoid spam!
  15. Uhh by backslashdot · · Score: 2

    If you have a crisis life event, you may suddenly be making lots of phone calls and need to make emergency purchases. Thats when your phone and card will stop working?

    1. Re:Uhh by willy_me · · Score: 3, Insightful

      Thats when your phone and card will stop working?

      More like, that is when you can not use your phone in place of a card. Nothing is stopping you from using your card directly. A slight loss of convenience is all that will result should this go wrong. And I see no indication that your phone would be disabled. Purchases using Apply Pay - yes, but who cares about that in a time of emergency.

  16. we are not in china by renegade600 · · Score: 1

    sounds like something china is doing. they have a social score and if works a lot like credit scores and has the same effect on their lives. is this what apple is really aiming for start small with emails???

  17. Re: Sometimes security by obscurity makes sense. by registrations_suck · · Score: 1

    My recent calls log indicates I have only received 8 phone calls since 1 July.

    I hope that does not count against me.

  18. Re:Duh by Applehu+Akbar · · Score: 1

    Just log into your bank's online account management system (there is usually an app for doing this) and leave them a message. That's the standard way of handling things when you travel.

  19. China by cascadingstylesheet · · Score: 1

    Apple is working more closely with China than I thought ...

  20. Re:Duh by Carewolf · · Score: 1

    Sounds like good reasons to change banks.

  21. So I'm persona non grata? by zarmanto · · Score: 1

    It sounds to me like that means that Apple is going to seriously distrust nutcases like me... I use the gMail app exclusively for e-mail on my iPhone, and I rarely make actual phone calls, except for occasionally during my drive home from work. I mean, how could that possibly be "normal"? .... right, Apple?

  22. Re: Given Chinas Social Scores by inject_hotmail.com · · Score: 1

    It's bad because they have access to very intimate information/data (political affiliations, personal habits, associations), any of which can be construed as offensive/contrary to 'being a good citizen' -- and because this idea of 'good' can change over time. Google can share any of that without the person knowing and can have real world effects (law enforcement considering any of it 'suspicious' for example).

    Consider this: Originally in the west (up until the 1960's) almost everyone was at least loosely conservative/righty/pro-liberty/anti-communist. Now, the Overton window has shifted so far left that communism/lefty-ideals are the norm and anyone who is openly conservative/righty is considered to be fascist (which is actually incorrect) and can be attacked without consequence to the attacker. Examples/video are everywhere. Imagine that Google knows all and can 'out' someone without their permission -- to law enforcement, but even private companies. It's currently happening -- companies (like banks/payment processors, social media websites) that have a lefty ideology are cancelling and blocking accounts for righty people.

    Another example is this: If a health insurance company wants to know who eats 'well' versus 'poorly', it could ask (and get, for a price) Google to provide the names of people who buy junk food, don't exercise, go to the hospital, etc, a lot. The insurance company can line that up with their policy holders and even to new people as they give out quotes. Using their actuaries, they can be more accurate on their risk of 'loss' and thus more competitive than other insurance companies, and thus more profitable.

    Worse things can happen. What if Google matches you to someone else's name and you are labelled in a way that you are not. You can be un-personed for something you didn't do.

  23. Re: Given Chinas Social Scores by inject_hotmail.com · · Score: 1

    I imagine there's a law that says that non-citizens/non-residents aren't supposed to have an account, no?

  24. Re:Duh by apoc.famine · · Score: 1

    I just go to my credit union's web portal, go to the Travel section, click the start and end days that I'm traveling, check off the states/countries, and I'm good to go. Never had an issue traveling anywhere.

    Does your bank not offer a service like that, or do you not know about it?

    --
    Velociraptor = Distiraptor / Timeraptor
  25. Re:Sometimes security by obscurity makes sense. by Anonymous Coward · · Score: 1

    The KGB/FSB isn't what you need to be afraid of. China's social credit scoring system, and the fact that Apple's system as well as Facebooks can be subverted to feed into this. It is only a matter of time before the US and Europe hop onboard the social credit system as well. Hell, I read slashdot posts about people BEGGING for this to be implemented in the US, as a way to control bad behavior.

  26. Re:Duh by barc0001 · · Score: 1

    > These anti fraud systems often result in false positives which are extremely painful for the legitimate users.

    And sometimes they are just useless anyway. I was on a business trip to Europe for 2 weeks. I got called on my cellphone by one of my credit card companies whose card I had been using on the trip in Switzerland... literally while I was using that card to gas up the rental car on the way to the airport to fly back home.

    That's right, after **13 days** of activity on that card in Europe, an ocean away from where I live normally they decided it was time to call to see if I knew anything about those purchases.

  27. Re:Duh by Bert64 · · Score: 1

    They don't offer a facility to send a message through it... some banks do, this one doesnt...

    --
    http://spamdecoy.net - free throwaway anonymous email - avoid spam!
  28. good initiative from Apple by ennis99 · · Score: 1

    I think it's a good initiative from Apple to apply this type of security to protect the personal data of their customers ____________________________________________________ https://downloader.vip/minecra... https://downloader.vip/google-... https://downloader.vip/counter...