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Apple Still Hasn't Fixed Its MacBook Keyboard Problem (wsj.com)
Joanna Stern, writing for the Wall Street Journal [the link may be paywalled]: Why is the breaking of my MacBook Air keyboard so insanely maddening? Let's take a trip down Memory Lane.
April 2015: Apple releases the all-new MacBook with a "butterfly" keyboard. In order to achieve extreme thinness, the keys are much flatter than older generations but the butterfly mechanism underneath, for which the keyboard is named, aims to replicate the bounce of a more traditional keyboard.
October 2016: The MacBook Pro arrives with a second-generation butterfly keyboard. A few months later, some begin to report that letters or characters don't appear, that keys get stuck or that letters unexpectedly repeat.
June 2018: Apple launches a keyboard repair program for what the company says is a "small percentage" of MacBook and MacBook Pro keyboards impacted.
July 2018: Apple releases a new high-end MacBook Pro with the third-generation of the keyboard that's said to fix the issues.
October 2018: Apple's new MacBook Air also has the third-generation keyboard. I recommend it, and even get one for myself.
Which brings us to the grand year 2019 and my MacBook Air's faulty E and R keys. Others have had problems with Apple's latest laptops, too. A proposed nationwide class-action suit alleges that Apple has been aware of the defective nature of these keyboards since 2015 yet sold affected laptops without disclosing the problem. "We are aware that a small number of users are having issues with their third-generation butterfly keyboard and for that we are sorry," an Apple spokesman said in a statement. "The vast majority of Mac notebook customers are having a positive experience with the new keyboard." If you have a problem, contact Apple customer service, he added. John Gruber, a long time Apple columnist: I consider these keyboards the worst products in Apple history. MacBooks should have the best keyboards in the industry; instead they're the worst. They're doing lasting harm to the reputation of the MacBook brand.
April 2015: Apple releases the all-new MacBook with a "butterfly" keyboard. In order to achieve extreme thinness, the keys are much flatter than older generations but the butterfly mechanism underneath, for which the keyboard is named, aims to replicate the bounce of a more traditional keyboard.
October 2016: The MacBook Pro arrives with a second-generation butterfly keyboard. A few months later, some begin to report that letters or characters don't appear, that keys get stuck or that letters unexpectedly repeat.
June 2018: Apple launches a keyboard repair program for what the company says is a "small percentage" of MacBook and MacBook Pro keyboards impacted.
July 2018: Apple releases a new high-end MacBook Pro with the third-generation of the keyboard that's said to fix the issues.
October 2018: Apple's new MacBook Air also has the third-generation keyboard. I recommend it, and even get one for myself.
Which brings us to the grand year 2019 and my MacBook Air's faulty E and R keys. Others have had problems with Apple's latest laptops, too. A proposed nationwide class-action suit alleges that Apple has been aware of the defective nature of these keyboards since 2015 yet sold affected laptops without disclosing the problem. "We are aware that a small number of users are having issues with their third-generation butterfly keyboard and for that we are sorry," an Apple spokesman said in a statement. "The vast majority of Mac notebook customers are having a positive experience with the new keyboard." If you have a problem, contact Apple customer service, he added. John Gruber, a long time Apple columnist: I consider these keyboards the worst products in Apple history. MacBooks should have the best keyboards in the industry; instead they're the worst. They're doing lasting harm to the reputation of the MacBook brand.
when appearance is prioritized over function. When it came out, all the reviewers went into paroxysms of ecstacy about how thin it was. Now we see what happens when it''s not as thick as it needs to be.
We all know that Apple never makes mistakes. It must be you.
I don't read your sig. Why are you reading mine?
Why would they? Suckers keep buying them and then they can make extra on the repairs.
Wanna buy a shirt?
https://www.redbubble.com/people/stealthfinger/shop?asc=u
when appearance is prioritized over function.
That's not at all the case though.
I really like how the newer keyboard feels. Yes there's absolutely some fun to typing on a big old clacking keyboard with a long draw, but I find that flatter low travel keyboards are quicker to type on.
So the thinness DOES have function. Now it may be the case that you can't have a reliable keyboard that thin, but I think we have yet to prove out that theory since Apple keeps iterating and the keyboard keeps improving... and even though there are a number of people who have seen issues, I know a lot of people with the newer keyboard who have not.
the reviewers went into paroxysms of ecstacy about how thin it was
Really, who? I recall seeing zero reviews praising that aspect of the keyboard - just the overall thinness of the laptop itself.
"There is more worth loving than we have strength to love." - Brian Jay Stanley
At least it's about something technological. It could be yet another article about which politician farted upwind of an orphanage.
I'm not an Apple fan for many reasons, but if I might hijack the story for the moment, I would like to make a side note.
There aren't a whole lot of things a company can do to earn my unbridled loyalty. One of the things they can do is take responsibility for a problem, publicly, loudly, and apologetically. They can offer legitimate solutions to legitimate problems. When a company goes out of their way to say "we fucked up; we're sorry, and here is how we're going to fix it" they gain so many respect points (personally) that they're almost guaranteed I will make it worth their while in the end.
I sometimes wonder if I'm the outlier, or if people are just really bad at business.
A government is a body of people notably ungoverned - AC
Which brings us to the grand year 2019 and my MacBook Air's faulty E and R keys.
I hav noticd simila poblms with my kyboad. It's causing numous os.
Don't forget the roll of duct tape, to you know, strap it onto your laptop.