I have one too, it is the worst piece of shit I have ever encountered. Fortunlately, I did not have to buy it since Microsoft sent me one for testing. Horrible, horrible mouse.
Probably pretty high. Several phones that include polyphonic ringing tones use the speaker to play the ringing sound. I've experienced something similar on my GFs Samsung phone, when it went dead during a call. Exremely loud sound playing, right smack into your ear.
And the main reason for the good Apple support is that Jobs yelled "our support sucks!" in the face of the Support systems VP. He responed with a plan to fix the support over three months, whereas Jobs instantly breated him by telling that it should not take more than one day to fix his crappy support system.
I'v had a couple of run-ins with Apple support, and they are truly stellar compared to Dell and angelic to Tele2. Ibm also har a very smooth operation in their support systems.
Man, that was a good issue! I instantly balked at the notion of the Tux key being new. When I saw this, I remembered not only the tux key, but the pizza box server, the doom process KILLer etc...
There were two batteries going. One of then was at an Apple internal developer, the other at the factory test lab. No customers harmed. Just the reputation for Apple. The 5300 was an assload of crap and did a lot of damage to their reuptation. It cracked almost as easily as my Dell.
Kinda. I ment both the nTunes knockoffs (xTunes etc.), and the in names. Apple seem fairly liberal as long as the product doesn't step too hard on their toesm though.. iVibe...
The name is lawyerfood, and rightfully so. Xtunes felt the wrath of Apple lawyers and had to rename to Sumi (get it? incidentally, the story behind the Sosumi sound in Mac OS, also had the same meaning).
Why do people have to come up with so uncreative names? Apple has the nTunes thing going, take a couple of minutes and make up your own naming scheme.
weh, when i entered the serial numbers on the page they checked out and a new battery is soon on the way. I don't worry too much about this, I handle things a lot more dangerous than this on a daily basis. like kittens.
A Dell I had also had a similar battery problem. Didn't get a replacement though.
Funny, yes. Bu you can put it in hibernation and then look at the battery. I did, and lo and behold. The battery starts with HQ407, so I have filled out the form on the Apple recall site.
Even though my spelling is often flawed by the fact that I write fast, I do remember to use capital letters where appropriate. When I had English as my third language (we start at ten years of age here), we learned that names were to have a capital letter ("Slashdot"), as well as "I" when refering to one self.
I am a grammar / spelling nazi at my work, but this is Slashdot. We are free to write a bit sloppy if we want to. Just as you are free to tell everyone that they are morons for not writing properly, while ignoring your own mistakes.
All competition put aside, the modern IT world wouldn't be the same without you. If you hadn't dragged Apple kicking and screaming into the new millennium, who would have given Microsoft a run for its money (until Linux on the desktop comes)?
As a child of a twice cancer survivour, I wish all of your family well, I know they are praying for you (Even if they aren't religious).
Hey, asshat, since you don't specify what incident you're talking about you can't blame someone for responding to the most famous.
Anyway, here's what Woz himself said about the incident:
Comment from E-mail: According to the site, you resigned from Apple. Is this true? And was you actually cheated by Jobs for $5000?
Woz:
No, I never resigned from Apple, and I still receive a small paycheck because I want to be an employee forever. The press constantly tries to make it out that Steve and I are enemies but we are not and have not been. You'll find virtually no negative words and definitely not a single person who ever saw us argue or fight. It's just something that the press likes to say. The Wall Street Journal once printed that I was leaving Apple because I was disgusted, even though I'd told the reporter that was not the case. If it were true, it's hard to imagine me staying on the payroll with employee agreements in effect. Every book from then on printed that story and it became history.
I'm sorry that the story about Steve cheating me ever got out. First, it concerns something from long ago and even our memories are suspect. Second, it's good to forgive small things. Third, I would have gladly split money the way it was if he just said that he needed it. We were both like that. For example, around that time Steve went to India and ran into someone who had lost their plane ticket home. Steve actually gave that person his own ticket. Steve had no money but trusted the person to replace it, and sure enough the replacement was mailed to him and he got home.
I got a great excuse to design a video game for Atari and that was worth more than any money to me. If I'd gotten more money, I might have wound up buying a computer kit or constructing a different kind. Many good things about the Apple I and Apple ][ came from not being able to afford expensive parts.
(End of WozWizdom)
So, that makes him a better man than you and me combined but thanks for making the competiton easier for Woz by dragging down the average.
As for Jobs, I've never said that he wasn't an egotripper that likes money. Just that someone else ripped off Apple. Jeez!
Bullshit. You're thinking about the Xerox case, and tehy paid licenses to use the interface. The only one not paying here was William Gates III, after stealing the MacTech.
Yeah, I learned some pretty nice self-defence techniques when I was in the military. We even practised attacking an armed person (another sparring partner soldier with a Glock, trying to "shoot" us before we subdued him), and to my surprise, the sparring partners almost never had a chance to even fire.
My sergeant told us that sometimes it's even better to me unarmed in front of an enemy, specially in a mano-a-mano situation. Then they'll underestimate you with their false sense of power. The gun is only powerful if you intend to use it.
It is better to learn self defense than to rely on guns for protection. Anyway, "Guns for show, knives for a pro".
Yeah! Fuck them and their low-violence, low crime rate! Fuck them and their low, low gun death murder (or just murder) rate! Screw them! I want to blow away whoever I want, even though they are significantly less armed than me!
So you're saying that they made a mistake, you raised the issue, and they corrected it.
The horror:-)
So Apple's mistakes are OK, and your sarcasm implies everyone else's are part of a global conspiracy and ineptitude?
Everyone are permitted to make a mistake. But there's a world of difference between making the mistake, getting knowledge about the mistake and rectifying it vs. making the mistake, getting knowledge about it, ignoring it, getting warned again, transfer you to another branch, they insist it's not their field, going back, explain the whole thing again, getting put on hold, "Sir, that serialnumber doesn't exist in our system", not getting transferred to second tier, not being allowed to talk to a manager, blaming everyone else for their own fuck-ups, not logging the complaint so you have to force them to look into the Jara system, having to call the supplier and take up the fight with them too AND getting billed for it. (Also a true story, currently fighting with Tele2 ADSL customer support)
Well, yeah, I did cut and paste it. It's my own comment from a while ago. But it kinda fit better here. I should have thrown in a notice about it though.
I love Apple too, but for another reason: I bought a snow-white keyboard from them, it arrived at the end of the week. After unpacking it and using it a bit, I saw that the spacebar key was a bit crooked. It was also a bit annoying for me to use, as I type a lot in my profession.
I called Apple, and they said it was not problem for me to exchenge the KB at a local Mac dealer. I went to the Mac dealer, and they were asshats to an extreme extend (The store is going south fast, as they are using all the time to blame Apple instead of taking care of customers.)
I hung around the store for ten minutes as the second in line for service, and listened to the four people in the offices playing Snood and complaining to their bosses about how Apple rips them off. That might be true, but you still need to SELL something if you're in the selling computers-thingy.
As I could not exchange the KB there, instead they got angry with me, I called Apple again. They were shocked to hear about the treatment and sent me a new KB. This was friday afternoon. On monday morning, the new KB had arrived. I unpacked it and installed it, getting ready to send the old one back. After installing it I discovered that it lacked the Æ, Ø and Å keys. And I kinda need them to write norwegian.
So I called Apple again, and talked to a kind customer service woman. She heard my story, verified it in their log and said: "God, this is embarrasing", and sent a new KB next day delivery. This was Monday afternoon. Tuesday morning, the new KB arrived, with all the keys, none crooked. But it was the 2002 model, not the 2003 model.
So, again, I called Apple.
This time I said: "Look, I'm not complaining. There has been some fuckups, but your behaviour has been kinda superb in handling it. But the KB is not the one I ordered. I can, however, keep it for a small reimbursement" The representative said: "What kind of reimbursement did you have in mind?" "Well, I could really use an Apple Mouse" "And how much do you want to pay for it?" "Well, about 30 USD sounds fair" "And would that be a wired or a wirless one?" "You know, the wireless is veeeeeery nice..." "I see. Let me talk to my manager about this, please hold"
I held the line for two minutes, before she returned. "Do you have Bluetooth in your Mac?" she asked. "Yes, it's a new Powerbook" I responded. "In that case, I'm sending you a new Bluetooth Apple mouse, free of charge as a was of saying sorry for the mishaps." she said.
After giving her my CC number (without exp. date), she brought up the old order and added the mouse to it. five minutes after, I brought the old order up in Safari and saw that the mouse was due to be delivered soon.
This is, bar none, the best customer treatment I have ever recieved. The fucked up, yes, but really, really went out of their way to unfuck it. And I got a new Bluetooth mouse to replace the piece of crap that is the Microsoft Bluetooth mouse.
And I like typing on the 2002 KB better. Win - win - win...
Windows kicks Linux's ass in terms of usability and GUI refinements.
That's news to me. I always regarded Windows to be ahead until w2k, and then the Linux apps quickly got their shit together. Since, they are more or less equal. Now, there's another system that kicks both their asses, MacOS X. That is to say, it kicks Linux' ass, but afterwards, it comforts Linux and give gentle hints on how to improve (Safari -> KHTML (or whatever)).
With Bluetooth, even my ageing Sony Ericsson t68(i) is a remote control. In the situations where I'm so lazy that I don't even bother to step over to the laptop.
Dunno. The CCI backend is SUN. The Desktop publishing system is UNIX (!), and the dumbass data entry (read: journalist computers) are Windows based and run the most macro filled copy of Word in the world. Everything is written in Word and shuffeled around via macros. RealSafe (TM). The old system, that I use still, is called Coyote and is a half-dumb terminal emulator. I downloads some fonts and graphics but otherwise functions as a dumb terminal.
I don't know what kind of second grade management you have, but here there was only been one unscheduled computer outage that cause a delay. The (then dual, now triple) redundancy in the Sun storage system failed when both harddrives failed within 1 hour. The publishing system went down at 2 am, and we called servicepersonel from Sun at 2:10. They sent a guy, probably the most tired person in the world at the time, and he fixed it after som hours of tinkering.
I can certainly erlate to this. In the paper where I work, we kept the old manual lightboards YEARS into the process of converting to computers for layout. In the technical managers office there's a Dilbert comic strip on the wall, where the PHB wants to simply turn off the old computer and fire up the new one and don't understand what the problem is.
Now, we may bitch about the crashiness of our input terminal (Windows XP), as for the servers and comms, fuggedaboutit. Triple redundancy, severaly years of testing before dumping the old.
Long story (happy ending): I ordered a Apple keyboard, it arrived after 4 days. I noticed it had a crooked spacebar keu + I really didn't like the feel of the keyboard. I told them what the problem was, and they sent a new KB, + an over night pickup package for the broken one. The KB arrived, and it was an US model. Now, since I live in Norway, we use all kinds of crazy characters like Æ, Ø and Å. I called Apple again, they were sincerely embarrased to have made such a mistake and sent a new keyboard. Is arrived the news day (which is REALLY remarkable here in Norway. It seems that "next day" is really "nexy day (I FEEL like putting it in the mail)" along with thereturn package. Put they screwed up again and sent the old model. But I tested it and liked it. So I called Apple again. I told them what happened and the woman said: oh no! I'm so sorry! I'll send you a new one. But I said; listen why don't you send a little reimbursement instead? she said what kind of reimburesent? I: I kinda, you know......like that aplle bluetooth mouse of yours.... Could I get a rebate? She: I see. Ok, 'll put that on you order list. But no rebate. Me: WHAT? She I'll throw it in for free since we screwd up. Me... (stunned by the discovery of true customer service.)
Slashdot Mirror
I have one too, it is the worst piece of shit I have ever encountered. Fortunlately, I did not have to buy it since Microsoft sent me one for testing. Horrible, horrible mouse.
Probably pretty high. Several phones that include polyphonic ringing tones use the speaker to play the ringing sound. I've experienced something similar on my GFs Samsung phone, when it went dead during a call. Exremely loud sound playing, right smack into your ear.
I'v had a couple of run-ins with Apple support, and they are truly stellar compared to Dell and angelic to Tele2. Ibm also har a very smooth operation in their support systems.
Man, that was a good issue! I instantly balked at the notion of the Tux key being new. When I saw this, I remembered not only the tux key, but the pizza box server, the doom process KILLer etc...
Filemaker 7?
There were two batteries going. One of then was at an Apple internal developer, the other at the factory test lab. No customers harmed. Just the reputation for Apple. The 5300 was an assload of crap and did a lot of damage to their reuptation. It cracked almost as easily as my Dell.
Kinda. I ment both the nTunes knockoffs (xTunes etc.), and the in names. Apple seem fairly liberal as long as the product doesn't step too hard on their toesm though.. iVibe...
Why do people have to come up with so uncreative names? Apple has the nTunes thing going, take a couple of minutes and make up your own naming scheme.
A Dell I had also had a similar battery problem. Didn't get a replacement though.
Funny, yes. Bu you can put it in hibernation and then look at the battery. I did, and lo and behold. The battery starts with HQ407, so I have filled out the form on the Apple recall site.
I am a grammar / spelling nazi at my work, but this is Slashdot. We are free to write a bit sloppy if we want to. Just as you are free to tell everyone that they are morons for not writing properly, while ignoring your own mistakes.
And, oh, commas are nice too.
All competition put aside, the modern IT world wouldn't be the same without you. If you hadn't dragged Apple kicking and screaming into the new millennium, who would have given Microsoft a run for its money (until Linux on the desktop comes)?
As a child of a twice cancer survivour, I wish all of your family well, I know they are praying for you (Even if they aren't religious).
Hey, asshat, since you don't specify what incident you're talking about you can't blame someone for responding to the most famous.
Anyway, here's what Woz himself said about the incident:
Comment from E-mail:
According to the site, you resigned from Apple. Is this true? And was you actually cheated by Jobs for $5000?
Woz:
No, I never resigned from Apple, and I still receive a small paycheck because I want to be an employee forever. The press constantly tries to make it out that Steve and I are enemies but we are not and have not been. You'll find virtually no negative words and definitely not a single person who ever saw us argue or fight. It's just something that the press likes to say. The Wall Street Journal once printed that I was leaving Apple because I was disgusted, even though I'd told the reporter that was not the case. If it were true, it's hard to imagine me staying on the payroll with employee agreements in effect. Every book from then on printed that story and it became history.
I'm sorry that the story about Steve cheating me ever got out. First, it concerns something from long ago and even our memories are suspect. Second, it's good to forgive small things. Third, I would have gladly split money the way it was if he just said that he needed it. We were both like that. For example, around that time Steve went to India and ran into someone who had lost their plane ticket home. Steve actually gave that person his own ticket. Steve had no money but trusted the person to replace it, and sure enough the replacement was mailed to him and he got home.
I got a great excuse to design a video game for Atari and that was worth more than any money to me. If I'd gotten more money, I might have wound up buying a computer kit or constructing a different kind. Many good things about the Apple I and Apple ][ came from not being able to afford expensive parts.
(End of WozWizdom)
So, that makes him a better man than you and me combined but thanks for making the competiton easier for Woz by dragging down the average.
As for Jobs, I've never said that he wasn't an egotripper that likes money. Just that someone else ripped off Apple. Jeez!
Agree.
Jobs was the thief.
Bullshit. You're thinking about the Xerox case, and tehy paid licenses to use the interface. The only one not paying here was William Gates III, after stealing the MacTech.
Yeah, I learned some pretty nice self-defence techniques when I was in the military. We even practised attacking an armed person (another sparring partner soldier with a Glock, trying to "shoot" us before we subdued him), and to my surprise, the sparring partners almost never had a chance to even fire.
My sergeant told us that sometimes it's even better to me unarmed in front of an enemy, specially in a mano-a-mano situation. Then they'll underestimate you with their false sense of power. The gun is only powerful if you intend to use it.
It is better to learn self defense than to rely on guns for protection. Anyway, "Guns for show, knives for a pro".
Yeah! Fuck them and their low-violence, low crime rate! Fuck them and their low, low gun death murder (or just murder) rate! Screw them! I want to blow away whoever I want, even though they are significantly less armed than me!
Asshat.
So you're saying that they made a mistake, you raised the issue, and they corrected it.
:-)
The horror
So Apple's mistakes are OK, and your sarcasm implies everyone else's are part of a global conspiracy and ineptitude?
Everyone are permitted to make a mistake. But there's a world of difference between making the mistake, getting knowledge about the mistake and rectifying it vs. making the mistake, getting knowledge about it, ignoring it, getting warned again, transfer you to another branch, they insist it's not their field, going back, explain the whole thing again, getting put on hold, "Sir, that serialnumber doesn't exist in our system", not getting transferred to second tier, not being allowed to talk to a manager, blaming everyone else for their own fuck-ups, not logging the complaint so you have to force them to look into the Jara system, having to call the supplier and take up the fight with them too AND getting billed for it. (Also a true story, currently fighting with Tele2 ADSL customer support)
Well, yeah, I did cut and paste it. It's my own comment from a while ago. But it kinda fit better here. I should have thrown in a notice about it though.
I love Apple too, but for another reason: I bought a snow-white keyboard from them, it arrived at the end of the week. After unpacking it and using it a bit, I saw that the spacebar key was a bit crooked. It was also a bit annoying for me to use, as I type a lot in my profession.
I called Apple, and they said it was not problem for me to exchenge the KB at a local Mac dealer. I went to the Mac dealer, and they were asshats to an extreme extend (The store is going south fast, as they are using all the time to blame Apple instead of taking care of customers.)
I hung around the store for ten minutes as the second in line for service, and listened to the four people in the offices playing Snood and complaining to their bosses about how Apple rips them off. That might be true, but you still need to SELL something if you're in the selling computers-thingy.
As I could not exchange the KB there, instead they got angry with me, I called Apple again. They were shocked to hear about the treatment and sent me a new KB. This was friday afternoon. On monday morning, the new KB had arrived. I unpacked it and installed it, getting ready to send the old one back. After installing it I discovered that it lacked the Æ, Ø and Å keys. And I kinda need them to write norwegian.
So I called Apple again, and talked to a kind customer service woman. She heard my story, verified it in their log and said: "God, this is embarrasing", and sent a new KB next day delivery. This was Monday afternoon. Tuesday morning, the new KB arrived, with all the keys, none crooked. But it was the 2002 model, not the 2003 model.
So, again, I called Apple.
This time I said: "Look, I'm not complaining. There has been some fuckups, but your behaviour has been kinda superb in handling it. But the KB is not the one I ordered. I can, however, keep it for a small reimbursement"
The representative said: "What kind of reimbursement did you have in mind?"
"Well, I could really use an Apple Mouse"
"And how much do you want to pay for it?"
"Well, about 30 USD sounds fair"
"And would that be a wired or a wirless one?"
"You know, the wireless is veeeeeery nice..."
"I see. Let me talk to my manager about this, please hold"
I held the line for two minutes, before she returned. "Do you have Bluetooth in your Mac?" she asked.
"Yes, it's a new Powerbook" I responded.
"In that case, I'm sending you a new Bluetooth Apple mouse, free of charge as a was of saying sorry for the mishaps." she said.
After giving her my CC number (without exp. date), she brought up the old order and added the mouse to it. five minutes after, I brought the old order up in Safari and saw that the mouse was due to be delivered soon.
This is, bar none, the best customer treatment I have ever recieved. The fucked up, yes, but really, really went out of their way to unfuck it. And I got a new Bluetooth mouse to replace the piece of crap that is the Microsoft Bluetooth mouse.
And I like typing on the 2002 KB better. Win - win - win...
That's news to me. I always regarded Windows to be ahead until w2k, and then the Linux apps quickly got their shit together. Since, they are more or less equal. Now, there's another system that kicks both their asses, MacOS X. That is to say, it kicks Linux' ass, but afterwards, it comforts Linux and give gentle hints on how to improve (Safari -> KHTML (or whatever)).
With Bluetooth, even my ageing Sony Ericsson t68(i) is a remote control. In the situations where I'm so lazy that I don't even bother to step over to the laptop.
Dunno. The CCI backend is SUN. The Desktop publishing system is UNIX (!), and the dumbass data entry (read: journalist computers) are Windows based and run the most macro filled copy of Word in the world. Everything is written in Word and shuffeled around via macros. RealSafe (TM). The old system, that I use still, is called Coyote and is a half-dumb terminal emulator. I downloads some fonts and graphics but otherwise functions as a dumb terminal.
I don't know what kind of second grade management you have, but here there was only been one unscheduled computer outage that cause a delay. The (then dual, now triple) redundancy in the Sun storage system failed when both harddrives failed within 1 hour. The publishing system went down at 2 am, and we called servicepersonel from Sun at 2:10. They sent a guy, probably the most tired person in the world at the time, and he fixed it after som hours of tinkering.
Now, we may bitch about the crashiness of our input terminal (Windows XP), as for the servers and comms, fuggedaboutit. Triple redundancy, severaly years of testing before dumping the old.
Long story (happy ending): I ordered a Apple keyboard, it arrived after 4 days. I noticed it had a crooked spacebar keu + I really didn't like the feel of the keyboard. I told them what the problem was, and they sent a new KB, + an over night pickup package for the broken one. The KB arrived, and it was an US model. Now, since I live in Norway, we use all kinds of crazy characters like Æ, Ø and Å. I called Apple again, they were sincerely embarrased to have made such a mistake and sent a new keyboard. Is arrived the news day (which is REALLY remarkable here in Norway. It seems that "next day" is really "nexy day (I FEEL like putting it in the mail)" along with thereturn package. Put they screwed up again and sent the old model. But I tested it and liked it. So I called Apple again. I told them what happened and the woman said: oh no! I'm so sorry! I'll send you a new one. But I said; listen why don't you send a little reimbursement instead? she said what kind of reimburesent? I: I kinda, you know... ...like that aplle bluetooth mouse of yours.... Could I get a rebate? She: I see. Ok, 'll put that on you order list. But no rebate. Me: WHAT? She I'll throw it in for free since we screwd up. Me ... (stunned by the discovery of true customer service.)