Simply put, Help Desk staff assigned to wear retail style "uniforms" will make the users think less of the staff.
Doing this you are comparing your Help Desk, to the local staff at the Best Buy/Geek Squad, what have you.
This may not be a flattering image you want to portray... especially to your "internal customers"...
I respect your opinion on the matter, and I do agree that others do not undertake the research necessary before signing cellular contracts. I for one do read the contracts line for line, and have the cellular agent (usually a retailer) provide me a second and a third copy of the contract to ensure that I always have a copy of the original terms of my service on hand.
The phone companies in the US honestly wouldn't hurt as bad as we think without 200 term fee. I could be wrong, but considering the relatively slow pace of advancement with most cellular carriers in the US, one could surmise that the excess income could be applied to enhancing their services, or at least giving their customers a fair shake.
Now I will not demonize the entire industry, there is a reason for the contracts. However the bottom line is if you are going to keep your customer base, you don't keep them in line with a fee, you keep them enthralled with fantastic service.
I do appreciate constructive criticism of any comment I have though!
I have a T-Mobile MDA, and they had absolutely no problem unlocking the phone for me prior to me making an international trip so I could use a competing network. I don't understand why some of these people are trying to sue for that, T-Mobile is going to have some much evidence to the contrary that their case will likely be found without merit (IANAL).
As far as the 200 dollar disconnect fee, I don't agree with that with any carrier, and some use it as a bludgeoning stick to keep people continuing their service under the threat of "breach of contract".
Cellular service should be something someone can walk into, pay their bill, and walk out of without any fear of reprisal as long as they paid their bills in full.
Regardless of the story being fake or not, the failure is definitely on the side of Time Warner. We have checked the colocation facility, and their policies have not changed, nor the PoP we route through to them after your network.
Recently speeds, routing, and page loads have been awful as well... sustained downloads from sites have not been affected, but general web browsing is awful and extraordinarily slow.
I have tried everything from swapping out my router, to changing to an alternative DNS server to ensure that it isn't the TW DNS systems that are overloaded (which happens more often than not).
Something has gone really bad at TW, and there is serious discussion about nixing TW services altogether, as the primary service we use is internet. Keeping the TV service is counter-productive, as expensive as it is.
DSL will get worse I am sure, but I am positive that somewhere, somehow, someday I will get better service overall.
Thanks for the reply though.
10 megabit Turbo, doesn't translate to me as I will get a 10mb link to sustained downloads, and awful latency to major sites such as ign and others on a consistent basis.
Then try explaning the fact that I have nailed your statement by a few facts:
My brother and myself lease a server and colocation space out of a major colocation facility in Dallas, TX. My brother used to work at this facility, and knows that it uses multiple POPs, with high multi-gigabit sustained links.
In testing, we are on a gig link into one of many cisco switches at the facility, with fiber connections to the core router in the network (pretty standard for most datacenters wouldn't you think?). This server has average usage of 1.5 to 3.0 mbps transfer sustained at any given time due to various game servers, and voip servers running on it.
As of May 31st my brother executed an FTP transfer from the server to his local machine here at the house on the RR connection. He was getting between 650-900KBps (no not Kbps), which is right around the download speed quoted as the possible maximum for service plan.
This afternoon, after reading about the information I attempted to test to see if the market in which I am subscribed is subject, or being routed through a packet shaping device, or server performing packet analysis for prioritization. When I ran the general speed tests on various sites (speakeasy, the various tests on broadbandreports, pcpitstop, and even the RR houston test server) I found that my overall download speed was about half of what it should be. No big deal, I checked the signals on my cable modem, and removed all devices in line with it just in case there was something causing signal loss on the line. After the modem regained block sync, I checked again with the speed tests. This time my speeds were hovering in the 6mbps to 8mbps range, right around where they should be. But when we attempted to test the FTP link to my brother's server (as a secondary test, ensuring that specific protocols were unaffected) we found that his relatively high speed link to his server, had dropped to 200KBps... less than a quarter than we got about 10 days ago...
So to say this is a fake release, is a bold statement that cannot be proven except by your corporate officers. And regardless of the genuity of the release, I am seeing the effects of possible packet prioritization already, and I am reasonably certain that I can make a case in that regard. I can do more testing, and check, and recheck everything, but I know without a doubt, the Dallas area of the Time Warner network has already been changed in some way.
Also, I was on the line with one of your "level 2" technicians at one point, and he apparently has heard of one other person with the very same problems, and we will apparently be on a conference call with a manager from their support center, and whomever else at time warner that would matter in this regard (hopefully someone with the ability to modify whatever is necessary to correct this alarming problem.)
I agree that standard business practices are generally to drive their competition out of business, or into a position that makes it more difficult to survive.
The bells need to leave well enough alone, especially if a city is trying to provide better services to it's citizens, because eventually it will come back and bite them hard...
I suppose that they are going to oppose Internet2 research eventually just because the universities and organizations that created that network are not using their facilities to transmit the data... this is why some parts of the US economy are on the way to failure, because a few large bodies who monopolize the market in telecoms can't innovate fast enough, and spank down those who can.
I am not a pirate, I purchase all of my own songs, online or on CD, and the assumption on your behalf that I am a pirate is a good example of what the RIAA and the MPAA are using in their justification to sue people.
Herea good article by the guy responsible for putting out the Nirvana: In Utero album, you just might want to read it to find out who truly are the thieves in the industry, the people who steal the songs are just as likely to buy their CD's, all you are paying for is the CD, not the music
A person who expects compensation for their art regardless of the quality of the art is a business person, not an artist, and in my mind they are subject to whatever marketplace competition is due to them, and if they can't bring their product to market in a reasonable amount of time with reasonable expectation of consumer interest, then they should get out of the business all together.
To paraphrase what Ian MacKay states in this article with downhillbattle.org,
"I may have written the song, so I think, 'I authored that song' but it's not property, it's not property for anybody!" Interview with Ian MacKay of the Fugazi record label and Dischord
I am sorry to say my friend, but you accuse me of being a pirate, when I download the song to listen to see if I want to buy it, exactly like if it were playing on the radio, I don't keep the file download, because that would be truly stupid. If the music industry wouldn't have essentially "bribed" radio broadcasters into playing their "hit" songs over and over again, we might actually have a place that we could be exposed to decent music from new bands.
Don't assume that someone is a pirate just because they are defending their fair-use rights under copyright law, yes I rip songs from my CD's and place them on my hard drive for future musical compilations, (notice I didn't say MY songs because I don't own the songs), but I don't give them to someone else.
When the United States were still just British colonies, there taxes placed on various normal items, such a paper, and tea. These were placed by a corrupt Pariliament who wanted to bail out the East India Company from bankruptcy by removing most of the taxes on tea, and stifling smuggling of tea into the US, which was one of the few ways that the American colonies could make any money due to the oppressive taxes already in place for other goods.
Because of this repeal of the taxes on tea, the East India Company could sell the tea at a cheaper price, but none of proceeds would benefit the colonists, and furthermore it would allow Parliament to raise the overall prices of goods and services through the enactment of port controls and further taxation.
When the governor of the region met with some 5000 people, from Boston and surrounding towns, to send the ships carrying the "cheaper" tea back to England due to popular discontent with the situation, the governor refused to allow this to happen.
On December 16, 1773, 60 men from Boston dressed as mohawk indians raided the ships carrying the tea and dumped the tea into the boston harbor.
The Encyclopedia Americana (Connecticut; Grolier Incorporated, 1988)
The colonists back then were considered thieves, due to the fact that they rose up against a company that was colluding with a corrupt government, to dilute the value of a good used by other persons to maintain their livelihoods, as well as provide their families with food on the table.
But truly is this theivery? These were great men in history, men who stood up for their human right to provide for their families and make sure that their struggling societies survived, this among other things, is what formed the ideal to separate from the British empire, and become our own country.
The music industry is taxing those persons who wish to listen to music, through exhorbita
But does it make it right that these organizations that are accusing people of "piracy" are also trying to destroy the one decision that makes legal backups possible of any media content you have (books, CD's, VHS, records, tapes, anything). Betamax decision
Regardless of need or want, this is a fundamental right they are trying to destroy, by using governments and their influence of politicians to create these problems...
if they were truly losing money, a hell of a lot more people would be out of a job...
Public discontent should prevail over private interest... it isn't the common voice that prevails, it is the fatter wallet that speaks loudest, like it has always been.
Let us remember those individuals who stood up for themselves, and their actions truly protraying the disillusion of the rights of the common citizen of the world.
Writing disparaging words in a public forum, especially relating to one's "sexual situation" is quite uncalled for, I don't care how humorous it is, modern media, and modern society condones using these kinds of words, whereas I do not, and I don't appreciate them being used, and applying my ID number there doesn't distance yourself from the fact that it was directed at myself, and not just some general trolling.
If you would have actually read the review for the product that was linked in this article you would have found that the 5MB size was a typo and should have been 5GB
gotta love people who don't actually look at the finer details in something new, instead of relying on a summary of an article to describe everything...
There is a major difference between being duped into trying to go onto a show that is going to trash your professional opinion and in some cases discredit your ideas those who barely believe in what you have to say...
And actually attending a show that you approve of entering for the mere fact of entertainment, and not education...
Yeah people get a few good laughs out of a few immature and completely asinine media event, but the overall effect from this can totally unfocus the publics view on a professional's personal outlook on a lot of different issues, marking them up to private interests or trying to sway the public opinion with less than realistic or truthful information.
We have plenty of FUD and trash that is distributed everyday (SCO's lawsuit against IBM, Microsoft proclamation that their product has a lesser TCO than using linux... so on and so forth) there is no reason to further put to shame the true professionals who's life work could really be damaged by media idiots who are just looking to make another quick buck.
IMHO these shows should really be reviewed by their media outlets...
well considering that the maximum wattage that is generated by the power supplies is only in the case that the server is running theoretically at full load and with every bay in the server full, it is quite easy to get a decent 600-1000w or so inverter for the car, but yes an alternator overhaul or parallel battery in tandem with the whole electrical system could help in that if it were necessary, I am sure he took into consideration the overall power draw.
But do you realize how much 100-200 gig SCSI drives cost? It would almost defeat the purpose of even setting it up, because the overall cost of it would be about half of the cost of a decent used car, the proportion of storage cost to cost of vehicle would not be very balanced, overall this solution is better, and when it comes to video, well, unfortunately doing any kind of video work is going to come at the cost of space, but the cost currently is too high in that particular solution.
Nice thought though, it would work that way if the interfaces were IDE... but for a server like this SCSI is truly the only way to go.
only if that phone is plugged to the switching system and not disconnected from the frame...
god forbid anyone trying to make a call on a dead line, or a line that doesn't provide power to the phone LOL!
but then again, the bells can do anything they wish to those lines...
speaking of cellular 911, you know that the cell companies sometimes don't adhere to those rules? there was a time that a friend of mine was making a call to 911 while their phone was turned off, and the system routed them to collections!!! go figure that Sprint PCS doesn't want to adhere to the rules of E911...
really so 1.6 Gigabytes is fair to you? it is fair, but in the same respect for anyone who has to make a LARGE download just at random, and has never done it before, then there is a serious problem, because if speakeasy acts like any other ISP in this regard they will warn you, and if it is large enough, fine/cap your link, maybe even force disconnect, which is very easy for a DSL provider to do if they have the right "connections" with the ILEC of your area
When is SCO going to sue them for infringement on their fantastic intellectual property
Darl, "Oh my god, didn't we patent that somewhere?!?!"
Patent Lawyers, "I don't know but if you give us enough money I am sure we can fill the net and airwaves with so much 'information' that our investors will be even more blinded by our doublespeak and industry jargon. Heck we might not even understand it, but as long as it sounds good to a judge, who knows?"
Sounds like the Russian space agencies and R&D teams were looking at making a really cheap mode of transport recovery... only thing is they forgot that when they take the plug out of the seal... it tends to release whatever air/gas it contains... ooops I guess they didn't read the instructions the designer gave them... well no matter yet another one down the tubes.
The starfields are alive with the sound of music..
on
Space Music
·
· Score: 1
Sounds like someone was doing a bit of a gongja if you ask me...
Then again hearing sounds in space wouldn't be all that difficult if you used that radio equipment because of various stars and celestial bodies generating their own frequencies and patterns...
Simply put, Help Desk staff assigned to wear retail style "uniforms" will make the users think less of the staff. Doing this you are comparing your Help Desk, to the local staff at the Best Buy/Geek Squad, what have you. This may not be a flattering image you want to portray... especially to your "internal customers"...
I respect your opinion on the matter, and I do agree that others do not undertake the research necessary before signing cellular contracts. I for one do read the contracts line for line, and have the cellular agent (usually a retailer) provide me a second and a third copy of the contract to ensure that I always have a copy of the original terms of my service on hand.
The phone companies in the US honestly wouldn't hurt as bad as we think without 200 term fee. I could be wrong, but considering the relatively slow pace of advancement with most cellular carriers in the US, one could surmise that the excess income could be applied to enhancing their services, or at least giving their customers a fair shake.
Now I will not demonize the entire industry, there is a reason for the contracts. However the bottom line is if you are going to keep your customer base, you don't keep them in line with a fee, you keep them enthralled with fantastic service.
I do appreciate constructive criticism of any comment I have though!
I have a T-Mobile MDA, and they had absolutely no problem unlocking the phone for me prior to me making an international trip so I could use a competing network. I don't understand why some of these people are trying to sue for that, T-Mobile is going to have some much evidence to the contrary that their case will likely be found without merit (IANAL).
As far as the 200 dollar disconnect fee, I don't agree with that with any carrier, and some use it as a bludgeoning stick to keep people continuing their service under the threat of "breach of contract".
Cellular service should be something someone can walk into, pay their bill, and walk out of without any fear of reprisal as long as they paid their bills in full.
-The Cake is a Lie!
Regardless of the story being fake or not, the failure is definitely on the side of Time Warner. We have checked the colocation facility, and their policies have not changed, nor the PoP we route through to them after your network.
Recently speeds, routing, and page loads have been awful as well... sustained downloads from sites have not been affected, but general web browsing is awful and extraordinarily slow.
I have tried everything from swapping out my router, to changing to an alternative DNS server to ensure that it isn't the TW DNS systems that are overloaded (which happens more often than not).
Something has gone really bad at TW, and there is serious discussion about nixing TW services altogether, as the primary service we use is internet. Keeping the TV service is counter-productive, as expensive as it is.
DSL will get worse I am sure, but I am positive that somewhere, somehow, someday I will get better service overall.
Thanks for the reply though.
10 megabit Turbo, doesn't translate to me as I will get a 10mb link to sustained downloads, and awful latency to major sites such as ign and others on a consistent basis.
Then try explaning the fact that I have nailed your statement by a few facts:
My brother and myself lease a server and colocation space out of a major colocation facility in Dallas, TX. My brother used to work at this facility, and knows that it uses multiple POPs, with high multi-gigabit sustained links.
In testing, we are on a gig link into one of many cisco switches at the facility, with fiber connections to the core router in the network (pretty standard for most datacenters wouldn't you think?). This server has average usage of 1.5 to 3.0 mbps transfer sustained at any given time due to various game servers, and voip servers running on it.
As of May 31st my brother executed an FTP transfer from the server to his local machine here at the house on the RR connection. He was getting between 650-900KBps (no not Kbps), which is right around the download speed quoted as the possible maximum for service plan.
This afternoon, after reading about the information I attempted to test to see if the market in which I am subscribed is subject, or being routed through a packet shaping device, or server performing packet analysis for prioritization. When I ran the general speed tests on various sites (speakeasy, the various tests on broadbandreports, pcpitstop, and even the RR houston test server) I found that my overall download speed was about half of what it should be. No big deal, I checked the signals on my cable modem, and removed all devices in line with it just in case there was something causing signal loss on the line. After the modem regained block sync, I checked again with the speed tests. This time my speeds were hovering in the 6mbps to 8mbps range, right around where they should be. But when we attempted to test the FTP link to my brother's server (as a secondary test, ensuring that specific protocols were unaffected) we found that his relatively high speed link to his server, had dropped to 200KBps... less than a quarter than we got about 10 days ago...
So to say this is a fake release, is a bold statement that cannot be proven except by your corporate officers. And regardless of the genuity of the release, I am seeing the effects of possible packet prioritization already, and I am reasonably certain that I can make a case in that regard. I can do more testing, and check, and recheck everything, but I know without a doubt, the Dallas area of the Time Warner network has already been changed in some way.
Also, I was on the line with one of your "level 2" technicians at one point, and he apparently has heard of one other person with the very same problems, and we will apparently be on a conference call with a manager from their support center, and whomever else at time warner that would matter in this regard (hopefully someone with the ability to modify whatever is necessary to correct this alarming problem.)
You may be right, you may very well be right :P
Hallelujah!
Sounds like the time you and I played honey.
:S
(Yes I am dating the author of the parent to this post)
Speaking to an earlier comment about park place + 2 houses + opponents face = priceless, I have a new theorem to that amusing formula
Boardwalk + 2 houses + girlfriend landing on them + her last $300 = No "playtime" for months
Was too close for comfort in that situation
I agree that standard business practices are generally to drive their competition out of business, or into a position that makes it more difficult to survive.
The bells need to leave well enough alone, especially if a city is trying to provide better services to it's citizens, because eventually it will come back and bite them hard...
I suppose that they are going to oppose Internet2 research eventually just because the universities and organizations that created that network are not using their facilities to transmit the data... this is why some parts of the US economy are on the way to failure, because a few large bodies who monopolize the market in telecoms can't innovate fast enough, and spank down those who can.
I am not a pirate, I purchase all of my own songs, online or on CD, and the assumption on your behalf that I am a pirate is a good example of what the RIAA and the MPAA are using in their justification to sue people.
Herea good article by the guy responsible for putting out the Nirvana: In Utero album, you just might want to read it to find out who truly are the thieves in the industry, the people who steal the songs are just as likely to buy their CD's, all you are paying for is the CD, not the music
A person who expects compensation for their art regardless of the quality of the art is a business person, not an artist, and in my mind they are subject to whatever marketplace competition is due to them, and if they can't bring their product to market in a reasonable amount of time with reasonable expectation of consumer interest, then they should get out of the business all together.
To paraphrase what Ian MacKay states in this article with downhillbattle.org, "I may have written the song, so I think, 'I authored that song' but it's not property, it's not property for anybody!"
Interview with Ian MacKay of the Fugazi record label and Dischord
I am sorry to say my friend, but you accuse me of being a pirate, when I download the song to listen to see if I want to buy it, exactly like if it were playing on the radio, I don't keep the file download, because that would be truly stupid. If the music industry wouldn't have essentially "bribed" radio broadcasters into playing their "hit" songs over and over again, we might actually have a place that we could be exposed to decent music from new bands.
Don't assume that someone is a pirate just because they are defending their fair-use rights under copyright law, yes I rip songs from my CD's and place them on my hard drive for future musical compilations, (notice I didn't say MY songs because I don't own the songs), but I don't give them to someone else.
When the United States were still just British colonies, there taxes placed on various normal items, such a paper, and tea. These were placed by a corrupt Pariliament who wanted to bail out the East India Company from bankruptcy by removing most of the taxes on tea, and stifling smuggling of tea into the US, which was one of the few ways that the American colonies could make any money due to the oppressive taxes already in place for other goods.
Because of this repeal of the taxes on tea, the East India Company could sell the tea at a cheaper price, but none of proceeds would benefit the colonists, and furthermore it would allow Parliament to raise the overall prices of goods and services through the enactment of port controls and further taxation.
When the governor of the region met with some 5000 people, from Boston and surrounding towns, to send the ships carrying the "cheaper" tea back to England due to popular discontent with the situation, the governor refused to allow this to happen.
On December 16, 1773, 60 men from Boston dressed as mohawk indians raided the ships carrying the tea and dumped the tea into the boston harbor.
The Encyclopedia Americana (Connecticut; Grolier Incorporated, 1988)
The colonists back then were considered thieves, due to the fact that they rose up against a company that was colluding with a corrupt government, to dilute the value of a good used by other persons to maintain their livelihoods, as well as provide their families with food on the table.
But truly is this theivery? These were great men in history, men who stood up for their human right to provide for their families and make sure that their struggling societies survived, this among other things, is what formed the ideal to separate from the British empire, and become our own country.
The music industry is taxing those persons who wish to listen to music, through exhorbita
But does it make it right that these organizations that are accusing people of "piracy" are also trying to destroy the one decision that makes legal backups possible of any media content you have (books, CD's, VHS, records, tapes, anything). Betamax decision
Regardless of need or want, this is a fundamental right they are trying to destroy, by using governments and their influence of politicians to create these problems...
if they were truly losing money, a hell of a lot more people would be out of a job...
Public discontent should prevail over private interest...
it isn't the common voice that prevails, it is the fatter wallet that speaks loudest, like it has always been.
Let us remember those individuals who stood up for themselves, and their actions truly protraying the disillusion of the rights of the common citizen of the world.
Writing disparaging words in a public forum, especially relating to one's "sexual situation" is quite uncalled for, I don't care how humorous it is, modern media, and modern society condones using these kinds of words, whereas I do not, and I don't appreciate them being used, and applying my ID number there doesn't distance yourself from the fact that it was directed at myself, and not just some general trolling.
If you would have actually read the review for the product that was linked in this article you would have found that the 5MB size was a typo and should have been 5GB
gotta love people who don't actually look at the finer details in something new, instead of relying on a summary of an article to describe everything...
I believe you are right, I know I saw it earlier, but I believe there was a delay on the posting :)
There is a major difference between being duped into trying to go onto a show that is going to trash your professional opinion and in some cases discredit your ideas those who barely believe in what you have to say...
And actually attending a show that you approve of entering for the mere fact of entertainment, and not education...
Yeah people get a few good laughs out of a few immature and completely asinine media event, but the overall effect from this can totally unfocus the publics view on a professional's personal outlook on a lot of different issues, marking them up to private interests or trying to sway the public opinion with less than realistic or truthful information.
We have plenty of FUD and trash that is distributed everyday (SCO's lawsuit against IBM, Microsoft proclamation that their product has a lesser TCO than using linux... so on and so forth) there is no reason to further put to shame the true professionals who's life work could really be damaged by media idiots who are just looking to make another quick buck.
IMHO these shows should really be reviewed by their media outlets...
initial cost of the e450 was considered a zero cost, which means he must have got it off-hand or something, donated hardware is a beautiful thing ;)
well considering that the maximum wattage that is generated by the power supplies is only in the case that the server is running theoretically at full load and with every bay in the server full, it is quite easy to get a decent 600-1000w or so inverter for the car, but yes an alternator overhaul or parallel battery in tandem with the whole electrical system could help in that if it were necessary, I am sure he took into consideration the overall power draw.
But do you realize how much 100-200 gig SCSI drives cost? It would almost defeat the purpose of even setting it up, because the overall cost of it would be about half of the cost of a decent used car, the proportion of storage cost to cost of vehicle would not be very balanced, overall this solution is better, and when it comes to video, well, unfortunately doing any kind of video work is going to come at the cost of space, but the cost currently is too high in that particular solution.
Nice thought though, it would work that way if the interfaces were IDE... but for a server like this SCSI is truly the only way to go.
only if that phone is plugged to the switching system and not disconnected from the frame... god forbid anyone trying to make a call on a dead line, or a line that doesn't provide power to the phone LOL! but then again, the bells can do anything they wish to those lines... speaking of cellular 911, you know that the cell companies sometimes don't adhere to those rules? there was a time that a friend of mine was making a call to 911 while their phone was turned off, and the system routed them to collections!!! go figure that Sprint PCS doesn't want to adhere to the rules of E911...
really so 1.6 Gigabytes is fair to you? it is fair, but in the same respect for anyone who has to make a LARGE download just at random, and has never done it before, then there is a serious problem, because if speakeasy acts like any other ISP in this regard they will warn you, and if it is large enough, fine/cap your link, maybe even force disconnect, which is very easy for a DSL provider to do if they have the right "connections" with the ILEC of your area
I don't believe that he is completely honest about it, he is probably betting on it somewhere, just like Darl is betting on the SCO case :P
Another thing...
When is SCO going to sue them for infringement on their fantastic intellectual property
Darl, "Oh my god, didn't we patent that somewhere?!?!"
Patent Lawyers, "I don't know but if you give us enough money I am sure we can fill the net and airwaves with so much 'information' that our investors will be even more blinded by our doublespeak and industry jargon. Heck we might not even understand it, but as long as it sounds good to a judge, who knows?"
Sounds like the Russian space agencies and R&D teams were looking at making a really cheap mode of transport recovery... only thing is they forgot that when they take the plug out of the seal... it tends to release whatever air/gas it contains... ooops I guess they didn't read the instructions the designer gave them... well no matter yet another one down the tubes.
Sounds like someone was doing a bit of a gongja if you ask me... Then again hearing sounds in space wouldn't be all that difficult if you used that radio equipment because of various stars and celestial bodies generating their own frequencies and patterns...