Microsoft wanted to own this space, made investments. But the price of UMPC was just too high. Seriously, if Microsoft was insistent on a $500 price for a workable tablet 4 years ago, it may have totally shut the door on iPad. Many people waited for the UMPC, but when they came out, and the price was closer to $1000 for a usable configuration, the end was clear.
If Microsoft would have borrowed from their XBox playbook, and subsidized every UMPC to grow the market, it may have been a different story.
It was such a surprise for the pig that it failed to remember gravity. Gravity took a look, tried to reach out, and then gave up, and focuses on things like fallen apples and making sure the next Pan Galactic Gargle Blaster arrives safely in the stomach, rather than attempting to escape through the 8 openings on the top of the Goran's head.
I happen to have some training on how customer service works. One of the key things you watch for, is patterns. You should be able to rank the root causes by percentage, and then tackle why you are getting those calls. Fixing the higher percentage issues is going to give you bigger bang for the buck.
There are a few pieces of data missing for the 0.55% number:
1. how many iPhone customers actually call Apple support overall? If the previous % was 0.5%, and now 0.55% of users are calling about reception, that is very significant.
2. how many of the 0.55% was previous iPhone owners? If that percentage is high, then you have a degradation of service from the upgrade
3. how were the 0.55% resolved? Was the customer happy after the call?
If you use Apple's number, 0.55% out of 1.7 million means 9350 calls have been placed by their customers to complain about this. That means, up to 10,000 customer are annoyed enough with the problem to call. I don;t think any business can ignore the opinion of 9350 customer. Or do you think 9350 is a small number?
If I had mod points, I would mod your post up, purely for informational content. I love reading about information, than numbers designed to obfuscate.
Kudos!
BTW, if your computer saves only 7 out of 10 edits you made, would that be acceptable?
If AT&T is truly dropping 30 calls per 100, then that would be a real good reason to not get the iPhone, in any integer increment.
As an AT&T subscriber, not with an iPhone, I can tell you that my dropped call rate is probably less than 1%. That is Anecdotal data, and you shouldn't put too much value into that.
What they could have done, is said "on the iPhone 4, we are experiencing only a 3% increase in dropped calls vs iPhone3". They are using numbers to obfuscate the issue.
On the AppleCare numbers, they could have said "Out of all the calls we got on iPhone 4, only 1% of the calls were about the reception."
Notice that they cherry picked numbers, and presented in a way that sounds great, but have no real meaning. So what if only.55% of people called AppleCare about this issue? If that is 80% of their call volume, then it is a real problem affecting users.
From what I read, they didn't admit they had an issue. The tried to prove there isn't an Apple specific issue, and gave inconclusive numbers to try to bull**** their way through.
I don't want them to do anything. I want people who listens to them to think about what they heard, and that applies not only to a new conference, but also to what anyone says in a public forum.
The problem is, they couldn't share the absolute numbers. So according to Steve, it increased by 1 call per 100. If the original dropped call number was 1, then the increase is 100%. That is not insignificant. If the base number was 0.1 call dropped per 100, then we're talking about a 10X increase in dropped calls. The only way this can be insignificant, is if AT&T drops, let say, 50 calls per 100.
When following the live blogging, one thought that just keeps coming to my mind, about how Steve J told Steve W about how much they made. Do people really believe in Steve J?
Nintendo gave away free rubber covers for the wiimote when people start throwing them at TVs.
Apple is going to offer a rubber bumper at a big discount! Say, oh, 80% off?
Apple can't possibly be as good as Nintendo...
That the production models will have a sim card slot?
Seriously, if they can add multi tasking, and a semi-decent phone capability, I would ditch my phone for this.
>> It could take months of not years to tow the dead machines off public roadways.
If something like that happens, there wouldn't be enough people to start towing the dead machines. Also, we would need a fleet of Maters to start towing them, and there ain't no fleet of Mater's left anywhere, except maybe in Cuba. Hmmm, the Cubans, running their old cars, would fare much better than the US.
The average supermarket will sell out in 3 days. Imagine what would happen if all food supplies stops across the country. The C-130s and the C-17s will likely be grounded indefinitely as well, with spare parts either not accessible, or cannot be manufactured.
A candidate makes a speech, and then the workers scrape SN data to see the response, so the candidate can further tailor the message for the next speech.
However, do we really want to always be driven by public opinion?
>> I would very much like to hear Slashdot's ideas / opinions on this 'Strategic Direction' and the silencing of our technical opinions."
Let see, this is slashdot.
What do we have here:
Bossy overlords
Bossy overlords against Free Software
Bossy overlords against Free Software and Pro Microsoft
Bossy overlords against Free Software, Pro Microsoft, and wasting public funds
Bossy overlords against Free Software, Pro Microsoft, and wasting public funds
The underdog who wants to challenge the Bossy overlords against Free Software, Pro Microsoft, and wasting public funds
The underdog who wants to challenge the Bossy overlords against Free Software, Pro Microsoft, and wasting public funds, and censoring the underdog
Multiple choice opinions:
1. "Just do your job!"
2. "We hate Microsoft!"
3. "You da Man!"
4. "Profit!"
We need a high priest for this new religion! Al can make his next $200 million on this!
We must stop sending up more space junk! Let's spend 200 Billion so NASA can stop spending $20 billion on sending up Space Junk!
Until we know how to stop plants from generating CO2, or figure out how to prevent Volcanic eruptions that spits out CO2s...
If someone steals something, and then you add a lock so they can't get in, does that "fix the problem"? Should the theft itself be prosecuted and punished?
>> This from the company that has cheated the state of Washington out of Billions of dollars in taxes.
All large business attempts to minimize their tax burdens via legal means. How many home owners have been taught that a "Home mortgage is a great tax deduction!"? As long as you do it legally by the law, there is no cheating involved.
Pick any WA politician, and ask would they rather get those taxes, or would they like Microsoft to move their HQ and jobs elsewhere.
At least they didn't move their HQ to a PO Box in the Cayman islands...
Microsoft is not opposing transit. Microsoft runs a whole fleet of buses to reduce the number of cars on the road. As many comments indicate, this is about a bridge that desperately needs replacing.
As someone who think Seattle is in another dimension, I wonder what Ravenna housing prices would do if 520 fails, and those Microsoft commuters move to Redmond so they can get to work.
>The average worker in Taiwan earns a monthly salary of NT$36,564, a slight increase from the same >period two years ago, a recent survey released by the Council of Labor Affairs (CLA) showed.
That's $1142 USD a Month, not annually. That's comparable to the US minimum wage, but in a country you can have lunch for 1-2$ US. Compared with cost of living, it's not really a bad deal.
Oh, and for folks working at Foxconn or Taiwan Semiconductor, their annual bonus this year is expected to be 6 month of salary. Any US tech companies giving out 6 months of bonus this year?
Guess what these folks do back in their home country. They go back, use their expertise, and build competitors tot he US companies. Think Toyota vs GM.
And you, like the modern day GM worker, will be looking under the rocks for those "More Jobs"
Being in management means you have to exercise your soft skills a lot more, and need to be dealing with people, inherently less predictable than code.
To be a good manager, just being an old techie isn't enough. If you are not a good manager, then it may not last as long as you like.
So, what is your reason to become a manager? What is your goal once you become a manager?
Just liking it, or thinking it will extend your career, is not necessarily enough to ensure your success.
Good luck...
Electronic Health Records is very hard
on
IT and Health Care
·
· Score: 5, Informative
Having worked in development of EMRs, it was an extremely challenging area to work in. Trying to get 3 highly paid doctors to agree on a single thing was very difficult, and it was harder still to convince them to enter the same data the same way. In a particular area, such as diabetic care, it was possible to templatize the intake notes. But when dealing with general care, it became a very difficult data input issue, and meaningful data extraction was messy.
A very large HMO has spent Billions on an EMR, with major IT consulting involved, and little to show for it. The benefits were very clear over 15 years ago. The medical community wants it to save money, and also to document against malpractice suits. The OP's take on why it has not been adopted was definitely not the view at the VP levels of the HMOs...
Considering that GM is surviving on taxpayer money right now, and is begging for more, I don't see how GM has any credibility on determining if anything makes Economic Sense.
Maybe the Green Movement can buy the technology off GM, and produce the car themselves. Let's see if that is successful.
Slashdot Mirror
Microsoft wanted to own this space, made investments. But the price of UMPC was just too high. Seriously, if Microsoft was insistent on a $500 price for a workable tablet 4 years ago, it may have totally shut the door on iPad. Many people waited for the UMPC, but when they came out, and the price was closer to $1000 for a usable configuration, the end was clear. If Microsoft would have borrowed from their XBox playbook, and subsidized every UMPC to grow the market, it may have been a different story.
It was such a surprise for the pig that it failed to remember gravity. Gravity took a look, tried to reach out, and then gave up, and focuses on things like fallen apples and making sure the next Pan Galactic Gargle Blaster arrives safely in the stomach, rather than attempting to escape through the 8 openings on the top of the Goran's head.
I happen to have some training on how customer service works. One of the key things you watch for, is patterns. You should be able to rank the root causes by percentage, and then tackle why you are getting those calls. Fixing the higher percentage issues is going to give you bigger bang for the buck.
There are a few pieces of data missing for the 0.55% number:
1. how many iPhone customers actually call Apple support overall? If the previous % was 0.5%, and now 0.55% of users are calling about reception, that is very significant.
2. how many of the 0.55% was previous iPhone owners? If that percentage is high, then you have a degradation of service from the upgrade
3. how were the 0.55% resolved? Was the customer happy after the call?
If you use Apple's number, 0.55% out of 1.7 million means 9350 calls have been placed by their customers to complain about this. That means, up to 10,000 customer are annoyed enough with the problem to call. I don;t think any business can ignore the opinion of 9350 customer. Or do you think 9350 is a small number?
If I had mod points, I would mod your post up, purely for informational content.
I love reading about information, than numbers designed to obfuscate.
Kudos!
BTW, if your computer saves only 7 out of 10 edits you made, would that be acceptable?
If AT&T is truly dropping 30 calls per 100, then that would be a real good reason to not get the iPhone, in any integer increment.
As an AT&T subscriber, not with an iPhone, I can tell you that my dropped call rate is probably less than 1%. That is Anecdotal data, and you shouldn't put too much value into that.
What they could have done, is said "on the iPhone 4, we are experiencing only a 3% increase in dropped calls vs iPhone3". They are using numbers to obfuscate the issue. .55% of people called AppleCare about this issue? If that is 80% of their call volume, then it is a real problem affecting users.
On the AppleCare numbers, they could have said "Out of all the calls we got on iPhone 4, only 1% of the calls were about the reception."
Notice that they cherry picked numbers, and presented in a way that sounds great, but have no real meaning. So what if only
From what I read, they didn't admit they had an issue. The tried to prove there isn't an Apple specific issue, and gave inconclusive numbers to try to bull**** their way through.
I don't want them to do anything. I want people who listens to them to think about what they heard, and that applies not only to a new conference, but also to what anyone says in a public forum.
The problem is, they couldn't share the absolute numbers. So according to Steve, it increased by 1 call per 100. If the original dropped call number was 1, then the increase is 100%. That is not insignificant. If the base number was 0.1 call dropped per 100, then we're talking about a 10X increase in dropped calls. The only way this can be insignificant, is if AT&T drops, let say, 50 calls per 100.
When following the live blogging, one thought that just keeps coming to my mind, about how Steve J told Steve W about how much they made. Do people really believe in Steve J?
Nintendo gave away free rubber covers for the wiimote when people start throwing them at TVs. Apple is going to offer a rubber bumper at a big discount! Say, oh, 80% off? Apple can't possibly be as good as Nintendo...
A single Volcano in Iceland shuts down air travel in Europe for days, so far....
Wait until what a common sandstorm will do. Europe blacked out for days until the window cleaners can get onsite...
That the production models will have a sim card slot? Seriously, if they can add multi tasking, and a semi-decent phone capability, I would ditch my phone for this.
Sounds like ... Betamax!
Seriously, a market of 1?
>> It could take months of not years to tow the dead machines off public roadways. If something like that happens, there wouldn't be enough people to start towing the dead machines. Also, we would need a fleet of Maters to start towing them, and there ain't no fleet of Mater's left anywhere, except maybe in Cuba. Hmmm, the Cubans, running their old cars, would fare much better than the US. The average supermarket will sell out in 3 days. Imagine what would happen if all food supplies stops across the country. The C-130s and the C-17s will likely be grounded indefinitely as well, with spare parts either not accessible, or cannot be manufactured.
A candidate makes a speech, and then the workers scrape SN data to see the response, so the candidate can further tailor the message for the next speech. However, do we really want to always be driven by public opinion?
>> I would very much like to hear Slashdot's ideas / opinions on this 'Strategic Direction' and the silencing of our technical opinions."
Let see, this is slashdot.
What do we have here:
Bossy overlords
Bossy overlords against Free Software
Bossy overlords against Free Software and Pro Microsoft
Bossy overlords against Free Software, Pro Microsoft, and wasting public funds
Bossy overlords against Free Software, Pro Microsoft, and wasting public funds
The underdog who wants to challenge the Bossy overlords against Free Software, Pro Microsoft, and wasting public funds
The underdog who wants to challenge the Bossy overlords against Free Software, Pro Microsoft, and wasting public funds, and censoring the underdog
Multiple choice opinions:
1. "Just do your job!"
2. "We hate Microsoft!"
3. "You da Man!"
4. "Profit!"
We need a high priest for this new religion! Al can make his next $200 million on this! We must stop sending up more space junk! Let's spend 200 Billion so NASA can stop spending $20 billion on sending up Space Junk! Until we know how to stop plants from generating CO2, or figure out how to prevent Volcanic eruptions that spits out CO2s...
If someone steals something, and then you add a lock so they can't get in, does that "fix the problem"? Should the theft itself be prosecuted and punished?
>> This from the company that has cheated the state of Washington out of Billions of dollars in taxes.
All large business attempts to minimize their tax burdens via legal means. How many home owners have been taught that a "Home mortgage is a great tax deduction!"? As long as you do it legally by the law, there is no cheating involved.
Pick any WA politician, and ask would they rather get those taxes, or would they like Microsoft to move their HQ and jobs elsewhere.
At least they didn't move their HQ to a PO Box in the Cayman islands...
Microsoft is not opposing transit. Microsoft runs a whole fleet of buses to reduce the number of cars on the road. As many comments indicate, this is about a bridge that desperately needs replacing. As someone who think Seattle is in another dimension, I wonder what Ravenna housing prices would do if 520 fails, and those Microsoft commuters move to Redmond so they can get to work.
The article you quoted states:
>The average worker in Taiwan earns a monthly salary of NT$36,564, a slight increase from the same >period two years ago, a recent survey released by the Council of Labor Affairs (CLA) showed.
That's $1142 USD a Month, not annually. That's comparable to the US minimum wage, but in a country you can have lunch for 1-2$ US. Compared with cost of living, it's not really a bad deal.
Oh, and for folks working at Foxconn or Taiwan Semiconductor, their annual bonus this year is expected to be 6 month of salary. Any US tech companies giving out 6 months of bonus this year?
If that was true, then we would still be hunting with long sticks rather than sitting in front of a keyboard.
Guess what these folks do back in their home country. They go back, use their expertise, and build competitors tot he US companies. Think Toyota vs GM. And you, like the modern day GM worker, will be looking under the rocks for those "More Jobs"
I think it's sad that many people are still bound by these artificial boundaries.
Being in management means you have to exercise your soft skills a lot more, and need to be dealing with people, inherently less predictable than code.
To be a good manager, just being an old techie isn't enough. If you are not a good manager, then it may not last as long as you like.
So, what is your reason to become a manager? What is your goal once you become a manager?
Just liking it, or thinking it will extend your career, is not necessarily enough to ensure your success.
Good luck...
Having worked in development of EMRs, it was an extremely challenging area to work in. Trying to get 3 highly paid doctors to agree on a single thing was very difficult, and it was harder still to convince them to enter the same data the same way. In a particular area, such as diabetic care, it was possible to templatize the intake notes. But when dealing with general care, it became a very difficult data input issue, and meaningful data extraction was messy.
A very large HMO has spent Billions on an EMR, with major IT consulting involved, and little to show for it. The benefits were very clear over 15 years ago. The medical community wants it to save money, and also to document against malpractice suits. The OP's take on why it has not been adopted was definitely not the view at the VP levels of the HMOs...
Considering that GM is surviving on taxpayer money right now, and is begging for more, I don't see how GM has any credibility on determining if anything makes Economic Sense. Maybe the Green Movement can buy the technology off GM, and produce the car themselves. Let's see if that is successful.