1. Are all the calls getting answered?
2. How long is each call and how can we shorten that time-- without doing such a poor job that call volume increases?
I have a friend who works for T-mobile doing customer support like that. That is exactly what she needs to keep in mind with every single call. If in any day she has x amount of calls lasting over x amount of minutes, she gets some sort of stupid warning.
She really likes her job, but that's one of the things she bitches about a lot. Some customers are just irate and call because they want to verbally harass someone. Some customers have complex issues and take longer than the set amount of time.
It's that type of mentality that causes bad customer service support. Forbid that a rep actually tries to help you with your problems to the best of their abilities.
You bring up an interesting point. A lot of companies worry so much about their image that will go on PR campaigns and other stupid bullshit that probably costs them more money in the long run, and is considerably harder.
I could be wrong here, but wouldn't the easiest and most cost effective way of improving your image to be doing what you had described? Service improvements. Better pricing structures. Better policies.
I've never understood the corporate mentality like that. Is it really better for the companies bottom line to do PR stunts instead of making their service better?
So you want to know Gigabyte? Well, their support takes a few days to get back to you if you have problems.
First board, no problems yet and three years running strong.
The first board I bought from them, the onboard audio died after two years. Not a big deal. I could still RMA the board, but in the end, just buying a cheap audio card is cheaper for my time. It took them a few days to get back to me after I detailed what I had found and what my assumptions were. They just agreed with me that it did sound like I did nothing wrong and the audio died.
Third board, more recent, bought back in January. After I had put this new build together, it wouldn't boot. It would just beep at me for a while. After five minutes of dicking around with it, scratching my head, going "wtf", and other voodoo non-sense that I do with electronics to get it to work when I'm confused, it worked. It reported that my BIOS was corrupted and it had to reflash it with the back up copy it had stored. To top things off, I can't OC anything without the motherboard having a shit-fit and going through that whole, "I don't want to boot but I'll will beep at you a bajillion times, jerk" crap. After about a week worth of waiting for a reply from Gigabyte, they try to tell me it's due to the hardware that I have. Blah blah blah FSB, speed, blah blah blah. I try to point out that I can't even try to marginally play with any of the OC'ing settings without it crapping it, and that the FSB issue can't be the reason if the speeds can't even be remotely set close to cause that problem. The BIOS also has issues with beeping at overheating at any temp over 60, even if you set the warning beep to be higher.
tl;dr - First board still good. Second board, mostly good. Third board, could be better.
Honestly, ever person that I have known to have a Foxconn mobo has had issues that's taken a good while to clear up. Not only does Foxconn make poor products, they also have very very lousy support. So yes, their products ARE crappy.
You have it all wrong. It's all of the hormones in every single product we touch. Shampoo? Hormones! Beef? Hormones! Air? Hormones! They're everywhere...
I find it in poor taste for a moderator or an admin to break the very rules that they are enforcing. It sets a poor example and it makes it very apparent that rules aren't that important, even when they might be.
It's quite irrelevant if it's "your server your rules". If you want people to respect them, you need to abide by them yourself. If you don't give a shit about people respecting your rules, have fun being the big fish in a very small mud puddle.
Electronics Theory is ca be a little different from what happens in practice. While theoretically they're digital, in practice they aren't. If they aren't truly doing just on and off, they aren't digital no matter how much you want to protest.
Exciting how? He didn't invent anything here. Analog joysticks were around before he magically came up with the idea. A patent troll is a patent troll, regardless if you know them or not.
Because it's "all or nothing" doesn't make it a digital joystick. Analog switches have properties in that they can have in-between states, hence, analog. Ever try using an analog switch for digital purposes because they were available and easier to wire than some IC? Yeah, have fun with those in-between states causing weird hiccups if you're too lazy to take that into account (which of course assumes you already are if you're using the analog switches in the first place!).
It's pretty obvious isn't it? Not even looking at it from an end user standpoint, it seems fucking retarded. Why is the community spreading out their efforts in so many different ways if the community at large cares about mass adoption? Where Linux is at now should have probably been there five years ago (it's only recently that the OS is now considered "user friendly" to some extent). It seems highly more efficient to have more people working on a few different things than a lot of people working on a lot of different things. Even TFA points this out.
From the end user standpoint, even if they do know about Linux in any capacity they might think, "Why do I have this version? What is this other version?" There going to look at what differs between them, see the jargon, and be completely lost. That may not stop them from "upgrading" anyway and be confused as to why things don't work.
Also, the diversification is a big hindrance to fixing bugs and other glaring issues. Issue X could have been fixed faster if there was a bigger team taking the time to do the work.
Or there may be less bugs around if there was a bigger team for testing purposes alone.
Naturally this is assuming that there was a good project leader and that the community actually had an interest in doing what they keep preaching about.
Yes, I've noticed that too. They look significantly brighter and hurt my eyes when driving. I've even got the occasional migraine from the fucking light reflecting off my side view mirror at just the right angle to pierce my my brain and give me a massive migraine. It's pretty much the only reason why I hate driving at night.
Hey man, do you really want to be a smurf? You know, a group of whatevers that has only chick in it? If everyone else is hitting it, do you want to hit it too?
Yes, I now know of DistroWatch because you told me, but what about the average person? Those sites really only help the Linux enthusiast as they're most likely the ones to find it.
The thing about the numerous distros is just one of the many problems with Linux getting into the mainstream market. You may not care about the market share here, but you're in the minority. Besides, just because it "works" doesn't mean it's working in the best way possible.
Good job at missing the point. How is the average person supposed to know that Distrowatch.com even exists? Furthermore, why should they take the time to find one that works? The average person doesn't want to go to leaps and bounds to find one distro that is the most user friendly. If you really support that ideology, Microsoft will continue to dominate, Apple will gain market shares, and people will ignore Linux or view it as that "hard to use OS".
Now, if that's what you really want. Fine. I just don't want to see you ever complain about how Linux has no market share. Unless you enjoy being a god damn hypocrite.
If something isn't user friendly, it very well is broken. I shouldn't have a frustrating time doing anything when it just comes to using the OS as an end user. Doesn't just about every single person on here scream how it's time for the Linux revolution or whatever? Even though some distro's have gone leaps and bounds in being easier to use for the average person, there's still that stigma of a.)people still think it's hard to use (because some distros, even for someone who has had decent experience with Linux in the past), and b.) it's not windows, so why should I get it?
Look, you guys want Linux to be taken seriously and have a significant market share over what it has right now? Cut the bullshit. There's no reason why there has to be a bajillion flavors. More people concentrating on fewer versions will get shit done faster as long as there is a smart project leader who is willing to handle it. Also, less zealotry would help quite a bit.
Then developers would have to stop being lazy and program some decent AI for those games. We can't have that can we? You take away the challenge from those games on the console and all you have left is an experience that's pretty easy.
That's fine up to a certain extent. I like it when the novice player can at the very least feel like they're doing decent, where they're at the level of someone who at least knows what to do, they just need to improve. However, I think it's in poor taste to severely punish the skillful. If they're really that good, they deserve to win. When you compete, there's that whole competition thing going on. You want to be better because you are, not because you suck and you got some lucky items to push you to the front.
Consoles do have inferrior hardware. What's your point? It's just not by a "little". Besides, the console hardware is designed to do specific tasks and do them well. The PC hardware is designed to do so much more than just gaming tasks, and it has to do them well.
I suspect a lot of PC gamers are in the same boat as I am. Console games are just too easy today. Their only limitation are the crappy control schemes which is what adds any sort of challenge. I shouldn't have to be challenged by the control scheme. The game itself should be the challenged.
As some point in console history there was a big shift from games being difficult to beat, to games being easier to beat. It probably happened at the time where games started going the 3D route.
PC games, to some extent, have the same problem, but at least I don't have to be annoyed some crappy analog sticks. Those very same crappy analog sticks used to never bother me until I started PC gaming more.
Slashdot Mirror
1. Are all the calls getting answered?
2. How long is each call and how can we shorten that time-- without doing such a poor job that call volume increases?
I have a friend who works for T-mobile doing customer support like that. That is exactly what she needs to keep in mind with every single call. If in any day she has x amount of calls lasting over x amount of minutes, she gets some sort of stupid warning.
She really likes her job, but that's one of the things she bitches about a lot. Some customers are just irate and call because they want to verbally harass someone. Some customers have complex issues and take longer than the set amount of time.
It's that type of mentality that causes bad customer service support. Forbid that a rep actually tries to help you with your problems to the best of their abilities.
You bring up an interesting point. A lot of companies worry so much about their image that will go on PR campaigns and other stupid bullshit that probably costs them more money in the long run, and is considerably harder.
I could be wrong here, but wouldn't the easiest and most cost effective way of improving your image to be doing what you had described? Service improvements. Better pricing structures. Better policies.
I've never understood the corporate mentality like that. Is it really better for the companies bottom line to do PR stunts instead of making their service better?
So you want to know Gigabyte? Well, their support takes a few days to get back to you if you have problems.
First board, no problems yet and three years running strong.
The first board I bought from them, the onboard audio died after two years. Not a big deal. I could still RMA the board, but in the end, just buying a cheap audio card is cheaper for my time. It took them a few days to get back to me after I detailed what I had found and what my assumptions were. They just agreed with me that it did sound like I did nothing wrong and the audio died.
Third board, more recent, bought back in January. After I had put this new build together, it wouldn't boot. It would just beep at me for a while. After five minutes of dicking around with it, scratching my head, going "wtf", and other voodoo non-sense that I do with electronics to get it to work when I'm confused, it worked. It reported that my BIOS was corrupted and it had to reflash it with the back up copy it had stored. To top things off, I can't OC anything without the motherboard having a shit-fit and going through that whole, "I don't want to boot but I'll will beep at you a bajillion times, jerk" crap. After about a week worth of waiting for a reply from Gigabyte, they try to tell me it's due to the hardware that I have. Blah blah blah FSB, speed, blah blah blah. I try to point out that I can't even try to marginally play with any of the OC'ing settings without it crapping it, and that the FSB issue can't be the reason if the speeds can't even be remotely set close to cause that problem. The BIOS also has issues with beeping at overheating at any temp over 60, even if you set the warning beep to be higher.
tl;dr - First board still good. Second board, mostly good. Third board, could be better.
Honestly, ever person that I have known to have a Foxconn mobo has had issues that's taken a good while to clear up. Not only does Foxconn make poor products, they also have very very lousy support. So yes, their products ARE crappy.
I'm sure a valid Drivers License or Passport would work fine. It does have a persons picture on it.
Yeah, well, it got a sticky after I was done with your mom!
How am I supposed to make first posts when you give me a Q with no U?
You have it all wrong. It's all of the hormones in every single product we touch. Shampoo? Hormones! Beef? Hormones! Air? Hormones! They're everywhere...
I find it in poor taste for a moderator or an admin to break the very rules that they are enforcing. It sets a poor example and it makes it very apparent that rules aren't that important, even when they might be.
It's quite irrelevant if it's "your server your rules". If you want people to respect them, you need to abide by them yourself. If you don't give a shit about people respecting your rules, have fun being the big fish in a very small mud puddle.
Because as we all know, every single person on the Internet uses the same screen name for every single website they happen to encounter.
They'll do it regardless. You might as well blow off a little steam in the process, and then ban them when you're done.
Electronics Theory is ca be a little different from what happens in practice. While theoretically they're digital, in practice they aren't. If they aren't truly doing just on and off, they aren't digital no matter how much you want to protest.
Exciting how? He didn't invent anything here. Analog joysticks were around before he magically came up with the idea. A patent troll is a patent troll, regardless if you know them or not.
Because it's "all or nothing" doesn't make it a digital joystick. Analog switches have properties in that they can have in-between states, hence, analog. Ever try using an analog switch for digital purposes because they were available and easier to wire than some IC? Yeah, have fun with those in-between states causing weird hiccups if you're too lazy to take that into account (which of course assumes you already are if you're using the analog switches in the first place!).
I like to be Knee Deep in the Dead.
It's pretty obvious isn't it? Not even looking at it from an end user standpoint, it seems fucking retarded. Why is the community spreading out their efforts in so many different ways if the community at large cares about mass adoption? Where Linux is at now should have probably been there five years ago (it's only recently that the OS is now considered "user friendly" to some extent). It seems highly more efficient to have more people working on a few different things than a lot of people working on a lot of different things. Even TFA points this out.
From the end user standpoint, even if they do know about Linux in any capacity they might think, "Why do I have this version? What is this other version?" There going to look at what differs between them, see the jargon, and be completely lost. That may not stop them from "upgrading" anyway and be confused as to why things don't work.
Also, the diversification is a big hindrance to fixing bugs and other glaring issues. Issue X could have been fixed faster if there was a bigger team taking the time to do the work.
Or there may be less bugs around if there was a bigger team for testing purposes alone.
Naturally this is assuming that there was a good project leader and that the community actually had an interest in doing what they keep preaching about.
Zombies you say? That's what my trusty shotgun is for!
Yes, I've noticed that too. They look significantly brighter and hurt my eyes when driving. I've even got the occasional migraine from the fucking light reflecting off my side view mirror at just the right angle to pierce my my brain and give me a massive migraine. It's pretty much the only reason why I hate driving at night.
Hey man, do you really want to be a smurf? You know, a group of whatevers that has only chick in it? If everyone else is hitting it, do you want to hit it too?
Yes, I now know of DistroWatch because you told me, but what about the average person? Those sites really only help the Linux enthusiast as they're most likely the ones to find it.
The thing about the numerous distros is just one of the many problems with Linux getting into the mainstream market. You may not care about the market share here, but you're in the minority. Besides, just because it "works" doesn't mean it's working in the best way possible.
Good job at missing the point. How is the average person supposed to know that Distrowatch.com even exists? Furthermore, why should they take the time to find one that works? The average person doesn't want to go to leaps and bounds to find one distro that is the most user friendly. If you really support that ideology, Microsoft will continue to dominate, Apple will gain market shares, and people will ignore Linux or view it as that "hard to use OS".
Now, if that's what you really want. Fine. I just don't want to see you ever complain about how Linux has no market share. Unless you enjoy being a god damn hypocrite.
If something isn't user friendly, it very well is broken. I shouldn't have a frustrating time doing anything when it just comes to using the OS as an end user. Doesn't just about every single person on here scream how it's time for the Linux revolution or whatever? Even though some distro's have gone leaps and bounds in being easier to use for the average person, there's still that stigma of a.)people still think it's hard to use (because some distros, even for someone who has had decent experience with Linux in the past), and b.) it's not windows, so why should I get it?
Look, you guys want Linux to be taken seriously and have a significant market share over what it has right now? Cut the bullshit. There's no reason why there has to be a bajillion flavors. More people concentrating on fewer versions will get shit done faster as long as there is a smart project leader who is willing to handle it. Also, less zealotry would help quite a bit.
Then developers would have to stop being lazy and program some decent AI for those games. We can't have that can we? You take away the challenge from those games on the console and all you have left is an experience that's pretty easy.
That's fine up to a certain extent. I like it when the novice player can at the very least feel like they're doing decent, where they're at the level of someone who at least knows what to do, they just need to improve. However, I think it's in poor taste to severely punish the skillful. If they're really that good, they deserve to win. When you compete, there's that whole competition thing going on. You want to be better because you are, not because you suck and you got some lucky items to push you to the front.
Consoles do have inferrior hardware. What's your point? It's just not by a "little". Besides, the console hardware is designed to do specific tasks and do them well. The PC hardware is designed to do so much more than just gaming tasks, and it has to do them well.
I suspect a lot of PC gamers are in the same boat as I am. Console games are just too easy today. Their only limitation are the crappy control schemes which is what adds any sort of challenge. I shouldn't have to be challenged by the control scheme. The game itself should be the challenged.
As some point in console history there was a big shift from games being difficult to beat, to games being easier to beat. It probably happened at the time where games started going the 3D route.
PC games, to some extent, have the same problem, but at least I don't have to be annoyed some crappy analog sticks. Those very same crappy analog sticks used to never bother me until I started PC gaming more.