It was an anecdote for a while that their MeeGo / Harmattan based N9 was outselling their entire Lumia line combined, despite Nokia doing it's best to bury the thing, by not selling it in such core markets as the USA, the UK, Germany, France, Italy, Spain, etc... this may have been true of Q4 2011, although Nokia have released no real numbers on the N9.
The only thing they can do now is make Android phones, in a marketplace dominated by Samsung.
Their Linux OS efforts are now so far behind, and with the sale of Qt, not likely to pick up speed, that they can't take the risk of trying to introduce another "burning platform" to the mix. Apple are not going to license them iOS, and Windows Phone is obviously a no-go (does the N9 *still* outsell all their Lumia lines?)
The board are likely not able to mentally process the idea that the only way forward for Nokia is as a minority player in the smartphone market. They've been so used to dominating the mobile phone market, that anything that isn't domination just doesn't sound good enough. Windows Phone is their only hope for domination, because it's the only thing that can significantly differentiate them from all the Android phones out there.
Honestly, they should go for Android ASAP. Nokia still has brand recognition - they are still the iconic phone brand that people think of, still the most recognisable default ringtone in the world, still have a reputation for quality. They should leverage their ability to build decent hardware, slap Android on it, get out there in the market (Android is the *largest* high end mobile market), and fight for their survival.
Alas, they've become lazy. They don't want to fight - they didn't have to for so long. Instead, they are King of the Windows Phone market. Whoopee-do.
They defeat your HDD encryption by attacking the weak spot - the non-encrypted bits on your laptop.
The same physical attack pattern would work for VPN - keylogger, hypervisor, whatever, because it's still a compromised machine with access to the sensitive data.
The only defence is not to be separated from your hardware - which means carrying your laptop on your person at all times. They can still arrange to have it stolen by a "mugger", but it was all encrypted, right? But if the police conveniently "find" the culprit and give it back, you can't use it.
* Could have a hardware keylogger. As soon as they have your encryption password, they arrange for someone to steal your laptop in a plausible manner. * Could be running a hypervisor that looks totally normal but sends all your data to Uncle Chang.
Nope ; if they compromise your plain-jane Linux instance they can still get your data - you have to mount it for it to become useful. So you have to trust the machine you mount it on. And because you left your laptop unattended, it's been pwned by Uncle Chang. It's especially watching out for any interesting mounted volumes because your home folder was virtually empty.
Even more vulnerable - your compromised host machine could be screen-scraping the virtual image for all it's worth and sending the snapshots to Uncle Chang (side note - what is the Chinese equivalent of "Uncle Sam"?).
The guest machine also needs an unencrypted bootloader - because it's a virtual computer with the same BIOS implementation, which could be compromised in exactly the same way as the host.
UEFI Secure Boot? Not a defence. If you can get access to the machine, you can swap the BIOS out with one that trusts the signing key of Chinese Intelligence, and will load their signed bootloader. Or they'll just filch the Microsoft signing key and use that.
Boot from a USB that you keep on your person? Doesn't preclude your compromised laptop running some kind of hypervisor that captures all your keystrokes and again, mails them to Uncle Chang.
At the basic level they could just insert a traditional hardwired keylogger between your keyboard and motherboard, and you'd never detect it unless you were around when it decided to phone home (some models will run commands to send their logs out).
The only defence is not to leave your hardware unattended. Maybe this is a good use case for a Raspberry Pi in a physically secure case - powerful enough for basic productivity computing but portable enough to keep on your person. For maximum security you'd also have to carry the display and any input devices, so a visor display (like Google Glass), and a roll-up USB keyboard and mini-mouse would be reasonable.
The hood is part of the structural strength of the vehicle.
What if you printed a hood from plastic that shattered? And you had a crash, and sharp plastic shards penetrated the windscreen and impaled you, "Omen" style?
If you were previously relying on the cheapest SKU, you didn't value the extra features of the Enterprise version enough to pay for it. Maybe you didn't value those features at all. Now you're asked to pay for them, even though you were clearly not using them. That's not better value for money. Value for money was the reason that separate SKUs existed in the first place.
While price differentiation for the same product (with a few config changes) has always been a frustration for some in the industry*, it clearly increases the size of your market.
The only way that this can go is that MS both decrease their market size, because their "Standard" affordable SKUs no longer exist, and their "Enterprise" customers will now, as you point out, be paying less for their software. So their overall income will decrease.
* especially old tales like IBM "upgrading" servers by sending an engineer out to cut a wire link in your cabinet
It's a well known problem. But MS doesn't care about fixing it, because the majority of their customers don't care about fixing it, therefore it's uneconomic to fix it, even for a $3 million customer.
Whereas with Free software, the same thing would apply if the same fault was present - most people wouldn't care about fixing it. But someone - maybe this 911 centre - would. And it would get fixed, even if they had to hire a contractor (out of their $3M savings from ditching MS). And probably the fix contributed back, so they don't have to keep hiring the contractor to patch their updates. And then the software is better, and their next years budget can be spent on improving something else. Something they actually wanted done, rather than what MS thinks would be good for their bottom line.
Another great problem with MS time handling is that Windows expects the BIOS time to be set to the local timezone. Which gives you at least an hour every year where you have no idea what time it is - because the clock goes back. Most people won't care because the clock goes back in the night, usually, but in the scenario mentioned of a 911 centre, time logging is really important. If you have to reboot a system in that limbo hour, it won't know which side of the line it is and you'll have to set the clock manually.
Unix just stores the BIOS time as UTC. You can configure Windows to do this too, but it isn't the default configuration, and therefore may have some kind of unpleasant side-effect, because all the code written for Windows assumes the broken behaviour instead.
That's reasonable - payphones are physical objects, get vandalized, require maintenance, etc.
The amount of maintenance is probably unrelated to the amount they are used. The actual phone calls cost virtually nothing - remember, it's a "service that could be dirt-cheap if it wasn't run by profiteering gluttons". But you can't charge a maintenance fee, so you have to amortize the cost across the phone calls the booths take. Less calls, higher per-call costs.
Charging more is inevitably what happens for proprietary software that is used less as well - same dynamics, big investment up front, ongoing costs, but you can't directly charge them to the customer.
I do think you get better value for the more niche pieces of software though ; AutoCAD is probably a better deal at about £1,000 compared to Office at £70 (Home/Student), if you take into account that Office probably has several orders of magnitude more users.
The cost of ongoing maintenance on an office suite has proven to be low enough that you can do it on donations and enthusiasm (LibreOffice).
* Neal Stephenson's "The Diamond Age" - not so bad, actually, the lower classes at least get free subsistence goods
Cory Doctorow
* Printcrime - short story, imprisonment for using your printer to print copyrighted goods * Makers
Charles Stross
* Singularity Sky - deals with a society that deliberately withholds molecular manufacturing technology from it's people, and what happens when it drops from the sky one day (literally)
Mashall Brain
* Manna - short story, two possible outcomes of robot labour (internment camps for the poor, and the Star Trek type utopia)
You can get Windows 7 at my place of work when your computer is due for replacement... so far, we've all opted to keep XP, because ICT have decided to leverage the new features of 7 to prevent people running any software that isn't on the "Approved" list. To get software on the "Approved" list if it isn't already, it costs about three weeks of my wages. We did a quick audit in development, and decided that the $250,000 of "approval" costs we'd have to pay to get all the extra packages we use to do our day jobs wasn't worth the switch to the new OS.
I had a bar of Dairy Milk for the first time in a long while last week. It too was like wax. I suspect that quality has suffered since Kraft bought them out.
I stopped liking their mainstream products anyway - the cocoa solids content, at only 22%, isn't really worthy of the name "chocolate", but at least the mouth feel was OK previously.
They also own Green & Blacks, who produce some very nice everyday chocolate. Their milk starts at 34% cocoa solids, and they do bars all the way up to 70% and 80%.
If the single player is the government, in theory, they represent your interests. You voted them in and can hold them accountable. I agree, this picture is a bit rose-tinted, but as a ex-doctor employed by the NHS, I can at least tell you that the rank and file are all most certainly on your side.
Since they are not a private company, they are also not bound by the law to maximise their profit margins - so there is at least a chance that they are batting on your team, rather than a legal mandate that they must do their utmost to deny you as much healthcare as possible.
If anything, the system is biased towards keeping people alive longer - the ageing population means that the grey vote gains power every year.
The trust is for the media cartels. They don't trust users not to copy their media, so Microsoft sold them the idea of computing they could trust.
The "End to End Trust" initiative is all about this - removing the computer's trust that it's owner should have control, and handing that trust to the people with the root signing keys - Microsoft will become indispensable to the entire Windows software ecosystem. The ultimate rent-seeking behaviour.
The problem with the MOO-XML (Microsoft Office Open XML) specification (all 6,000-ish pages of it) was that it wasn't fully open.
The format, as it started, was rather transparently a 1-for-1 XML serialization of the internal binary data structures of Office. Some bits of it are still blobs, they're just blobs inside an XML / ZIP container.
The "strict" ECMA 376 / ISO 29500 variant is what happened as a result of the consultation process, and even MS Office doesn't support it. It likely never will. Office continues to support new non-XML binary formats.
The only way to implement a lot of the features in the format is to have a comprehensive specification of exactly how the internals of Office behave. In some cases, you probably need detailed specs of the internals of Windows itself - remember all those special API calls in Windows that Office uses? And if you go to all the trouble of producing such a specification - well, it would have been easier and more accurate to publish the source code of the program.
The "Office Open XML" serves two purposes... one, "Office Open" is similar enough to "OpenOffice" to introduce a desirable level of confusion. Two, it allows anyone who has an organizational policy to support Open formats, as you describe, to check a box on the form that says MS Office supports a "Standard" open format. Because the matter is complicated (and the spec is 6,000 pages long), investigating this claim takes so long that the purchase order to renew MS Office licenses can be signed while the arguments still go on. Those persons with a vested interest will shake hands, public money will go into corporate coffers, etc.
How about this : the UK National Health Service once had an agreement to cover all it's users with MS Office licenses. The 3rd largest employer in the world, with over a million employees, a back-of-napkin calculation would suggest that the cost per year must have been on the order of $100M. Imagine what could be done for an open office suite with even a fraction of that. I think someone did imagine it at Microsoft UK HQ - the licensing agreement was broken off, and now individual healthcare trusts negotiate for their licensing deals - which is more likely ; someone saying
* "Oh my, MS Office licenses are costing us $100M - let's divert $30M a year into LibreOffice and use that instead across the whole NHS" OR * "Oh my, MS Office licenses are costing us (a few tens of thousands) - let's divert (a few thousand) into LibreOffice and use that instead, even though no-one else will be"
As a result of the Pi using it, the BCM2835 is now the only ARM System-on-a-Chip that has functional, open source drivers, that were provided by the vendor and not produced by reverse engineering.
This is probably because viewing web pages these days means that you end up running a lot of JavaScript programs that are not Free Software.
wget doesn't execute JavaScript.
There may be organisational aspects to it as well - it's certainly more efficient to have an "In tray" of things you're going to read, without the temptation of links to click on which can consume your whole day.
The only improvements I'm aware of are related directly to their own products - Hyper-V drivers for Linux operating systems hosted on their virtualization platform.
Ironically, these were first contributed because of a GPL violation.
No. Because it doesn't. Species go extinct all the time, and always have done, in spite of their "profit first" behaviour.
Bacteria do nothing but eat and make more bacteria. They can get away with this because their world is so vast and the resources so plentiful compared to their unit size - even then, they eat themselves into a corner and die from a lack of resources.
Humans are now running up against the edges of their own Petri dish, as a direct result of the intelligence that has made us so adaptable, which let us slip our environmental constraints for a while. We're starting to run into some new ones.
The one distinct survival advantage humans have is they can out-think evolution. Alas, we seem to be mostly engaged in trying to out-stupid it.
Starbucks too, are attracting this kind of attention here in the UK.
They seem to be engaging in the same kind of accounting as Hollywood - their UK subsidiary buys their services and products from foreign arms of Starbucks, with the prices carefully tuned so that they don't make a profit. Meaning they paid about £8.6M in tax over the last 14 years, despite having made £3B of sales.
Slashdot Mirror
That's how all open source works.
Someone writes software. It's copyright is owned by them.
It's not open source code until it's distributed under a open source license.
Open source doesn't invent anything. People invent things, and give them to other people as open source.
I'm sure commercial software copies ideas from other software just as much as open source does.
They are MD5 hashes.
It was an anecdote for a while that their MeeGo / Harmattan based N9 was outselling their entire Lumia line combined, despite Nokia doing it's best to bury the thing, by not selling it in such core markets as the USA, the UK, Germany, France, Italy, Spain, etc ... this may have been true of Q4 2011, although Nokia have released no real numbers on the N9.
The only thing they can do now is make Android phones, in a marketplace dominated by Samsung.
Their Linux OS efforts are now so far behind, and with the sale of Qt, not likely to pick up speed, that they can't take the risk of trying to introduce another "burning platform" to the mix. Apple are not going to license them iOS, and Windows Phone is obviously a no-go (does the N9 *still* outsell all their Lumia lines?)
The board are likely not able to mentally process the idea that the only way forward for Nokia is as a minority player in the smartphone market. They've been so used to dominating the mobile phone market, that anything that isn't domination just doesn't sound good enough. Windows Phone is their only hope for domination, because it's the only thing that can significantly differentiate them from all the Android phones out there.
Honestly, they should go for Android ASAP. Nokia still has brand recognition - they are still the iconic phone brand that people think of, still the most recognisable default ringtone in the world, still have a reputation for quality. They should leverage their ability to build decent hardware, slap Android on it, get out there in the market (Android is the *largest* high end mobile market), and fight for their survival.
Alas, they've become lazy. They don't want to fight - they didn't have to for so long. Instead, they are King of the Windows Phone market. Whoopee-do.
They defeat your HDD encryption by attacking the weak spot - the non-encrypted bits on your laptop.
The same physical attack pattern would work for VPN - keylogger, hypervisor, whatever, because it's still a compromised machine with access to the sensitive data.
The only defence is not to be separated from your hardware - which means carrying your laptop on your person at all times. They can still arrange to have it stolen by a "mugger", but it was all encrypted, right? But if the police conveniently "find" the culprit and give it back, you can't use it.
Nope, a physically compromised machine...
* Could have a hardware keylogger. As soon as they have your encryption password, they arrange for someone to steal your laptop in a plausible manner.
* Could be running a hypervisor that looks totally normal but sends all your data to Uncle Chang.
This one says you have to eat the cream cheese, and then chase it with shots of lemon-flavoured vodka..
Curse our intolerance to lactose and inadequate P450 enzyme pathway!
Nope ; if they compromise your plain-jane Linux instance they can still get your data - you have to mount it for it to become useful. So you have to trust the machine you mount it on. And because you left your laptop unattended, it's been pwned by Uncle Chang. It's especially watching out for any interesting mounted volumes because your home folder was virtually empty.
Even more vulnerable - your compromised host machine could be screen-scraping the virtual image for all it's worth and sending the snapshots to Uncle Chang (side note - what is the Chinese equivalent of "Uncle Sam"?).
The guest machine also needs an unencrypted bootloader - because it's a virtual computer with the same BIOS implementation, which could be compromised in exactly the same way as the host.
UEFI Secure Boot? Not a defence. If you can get access to the machine, you can swap the BIOS out with one that trusts the signing key of Chinese Intelligence, and will load their signed bootloader. Or they'll just filch the Microsoft signing key and use that.
Boot from a USB that you keep on your person? Doesn't preclude your compromised laptop running some kind of hypervisor that captures all your keystrokes and again, mails them to Uncle Chang.
At the basic level they could just insert a traditional hardwired keylogger between your keyboard and motherboard, and you'd never detect it unless you were around when it decided to phone home (some models will run commands to send their logs out).
The only defence is not to leave your hardware unattended. Maybe this is a good use case for a Raspberry Pi in a physically secure case - powerful enough for basic productivity computing but portable enough to keep on your person. For maximum security you'd also have to carry the display and any input devices, so a visor display (like Google Glass), and a roll-up USB keyboard and mini-mouse would be reasonable.
A hot, horny, evil maid would be even better... she's not just hot and horny... she's NAUGHTY too...
The hood is part of the structural strength of the vehicle.
What if you printed a hood from plastic that shattered? And you had a crash, and sharp plastic shards penetrated the windscreen and impaled you, "Omen" style?
If you were previously relying on the cheapest SKU, you didn't value the extra features of the Enterprise version enough to pay for it. Maybe you didn't value those features at all. Now you're asked to pay for them, even though you were clearly not using them. That's not better value for money. Value for money was the reason that separate SKUs existed in the first place.
While price differentiation for the same product (with a few config changes) has always been a frustration for some in the industry*, it clearly increases the size of your market.
The only way that this can go is that MS both decrease their market size, because their "Standard" affordable SKUs no longer exist, and their "Enterprise" customers will now, as you point out, be paying less for their software. So their overall income will decrease.
* especially old tales like IBM "upgrading" servers by sending an engineer out to cut a wire link in your cabinet
It's a well known problem. But MS doesn't care about fixing it, because the majority of their customers don't care about fixing it, therefore it's uneconomic to fix it, even for a $3 million customer.
Whereas with Free software, the same thing would apply if the same fault was present - most people wouldn't care about fixing it. But someone - maybe this 911 centre - would. And it would get fixed, even if they had to hire a contractor (out of their $3M savings from ditching MS). And probably the fix contributed back, so they don't have to keep hiring the contractor to patch their updates. And then the software is better, and their next years budget can be spent on improving something else. Something they actually wanted done, rather than what MS thinks would be good for their bottom line.
Another great problem with MS time handling is that Windows expects the BIOS time to be set to the local timezone. Which gives you at least an hour every year where you have no idea what time it is - because the clock goes back. Most people won't care because the clock goes back in the night, usually, but in the scenario mentioned of a 911 centre, time logging is really important. If you have to reboot a system in that limbo hour, it won't know which side of the line it is and you'll have to set the clock manually.
Unix just stores the BIOS time as UTC. You can configure Windows to do this too, but it isn't the default configuration, and therefore may have some kind of unpleasant side-effect, because all the code written for Windows assumes the broken behaviour instead.
That's reasonable - payphones are physical objects, get vandalized, require maintenance, etc.
The amount of maintenance is probably unrelated to the amount they are used. The actual phone calls cost virtually nothing - remember, it's a "service that could be dirt-cheap if it wasn't run by profiteering gluttons". But you can't charge a maintenance fee, so you have to amortize the cost across the phone calls the booths take. Less calls, higher per-call costs.
Charging more is inevitably what happens for proprietary software that is used less as well - same dynamics, big investment up front, ongoing costs, but you can't directly charge them to the customer.
I do think you get better value for the more niche pieces of software though ; AutoCAD is probably a better deal at about £1,000 compared to Office at £70 (Home/Student), if you take into account that Office probably has several orders of magnitude more users.
The cost of ongoing maintenance on an office suite has proven to be low enough that you can do it on donations and enthusiasm (LibreOffice).
Works of fiction dealing with this include ..
* Neal Stephenson's "The Diamond Age" - not so bad, actually, the lower classes at least get free subsistence goods
Cory Doctorow
* Printcrime - short story, imprisonment for using your printer to print copyrighted goods
* Makers
Charles Stross
* Singularity Sky - deals with a society that deliberately withholds molecular manufacturing technology from it's people, and what happens when it drops from the sky one day (literally)
Mashall Brain
* Manna - short story, two possible outcomes of robot labour (internment camps for the poor, and the Star Trek type utopia)
You can get Windows 7 at my place of work when your computer is due for replacement ... so far, we've all opted to keep XP, because ICT have decided to leverage the new features of 7 to prevent people running any software that isn't on the "Approved" list. To get software on the "Approved" list if it isn't already, it costs about three weeks of my wages. We did a quick audit in development, and decided that the $250,000 of "approval" costs we'd have to pay to get all the extra packages we use to do our day jobs wasn't worth the switch to the new OS.
Hershey's tastes like brown paraffin wax.
I had a bar of Dairy Milk for the first time in a long while last week. It too was like wax. I suspect that quality has suffered since Kraft bought them out.
I stopped liking their mainstream products anyway - the cocoa solids content, at only 22%, isn't really worthy of the name "chocolate", but at least the mouth feel was OK previously.
They also own Green & Blacks, who produce some very nice everyday chocolate. Their milk starts at 34% cocoa solids, and they do bars all the way up to 70% and 80%.
If the single player is the government, in theory, they represent your interests. You voted them in and can hold them accountable. I agree, this picture is a bit rose-tinted, but as a ex-doctor employed by the NHS, I can at least tell you that the rank and file are all most certainly on your side.
Since they are not a private company, they are also not bound by the law to maximise their profit margins - so there is at least a chance that they are batting on your team, rather than a legal mandate that they must do their utmost to deny you as much healthcare as possible.
If anything, the system is biased towards keeping people alive longer - the ageing population means that the grey vote gains power every year.
The trust is for the media cartels. They don't trust users not to copy their media, so Microsoft sold them the idea of computing they could trust.
The "End to End Trust" initiative is all about this - removing the computer's trust that it's owner should have control, and handing that trust to the people with the root signing keys - Microsoft will become indispensable to the entire Windows software ecosystem. The ultimate rent-seeking behaviour.
The Computer doesn't trust you.
The problem with the MOO-XML (Microsoft Office Open XML) specification (all 6,000-ish pages of it) was that it wasn't fully open.
The format, as it started, was rather transparently a 1-for-1 XML serialization of the internal binary data structures of Office. Some bits of it are still blobs, they're just blobs inside an XML / ZIP container.
The "strict" ECMA 376 / ISO 29500 variant is what happened as a result of the consultation process, and even MS Office doesn't support it. It likely never will. Office continues to support new non-XML binary formats.
The only way to implement a lot of the features in the format is to have a comprehensive specification of exactly how the internals of Office behave. In some cases, you probably need detailed specs of the internals of Windows itself - remember all those special API calls in Windows that Office uses? And if you go to all the trouble of producing such a specification - well, it would have been easier and more accurate to publish the source code of the program.
The "Office Open XML" serves two purposes... one, "Office Open" is similar enough to "OpenOffice" to introduce a desirable level of confusion. Two, it allows anyone who has an organizational policy to support Open formats, as you describe, to check a box on the form that says MS Office supports a "Standard" open format. Because the matter is complicated (and the spec is 6,000 pages long), investigating this claim takes so long that the purchase order to renew MS Office licenses can be signed while the arguments still go on. Those persons with a vested interest will shake hands, public money will go into corporate coffers, etc.
How about this : the UK National Health Service once had an agreement to cover all it's users with MS Office licenses. The 3rd largest employer in the world, with over a million employees, a back-of-napkin calculation would suggest that the cost per year must have been on the order of $100M. Imagine what could be done for an open office suite with even a fraction of that. I think someone did imagine it at Microsoft UK HQ - the licensing agreement was broken off, and now individual healthcare trusts negotiate for their licensing deals - which is more likely ; someone saying
* "Oh my, MS Office licenses are costing us $100M - let's divert $30M a year into LibreOffice and use that instead across the whole NHS"
OR
* "Oh my, MS Office licenses are costing us (a few tens of thousands) - let's divert (a few thousand) into LibreOffice and use that instead, even though no-one else will be"
As a result of the Pi using it, the BCM2835 is now the only ARM System-on-a-Chip that has functional, open source drivers, that were provided by the vendor and not produced by reverse engineering.
This represents something of a sea-change in thinking for Broadcom, who have a reputation for poor Linux support.
This is probably because viewing web pages these days means that you end up running a lot of JavaScript programs that are not Free Software.
wget doesn't execute JavaScript.
There may be organisational aspects to it as well - it's certainly more efficient to have an "In tray" of things you're going to read, without the temptation of links to click on which can consume your whole day.
The only improvements I'm aware of are related directly to their own products - Hyper-V drivers for Linux operating systems hosted on their virtualization platform.
Ironically, these were first contributed because of a GPL violation.
Citation : Hyper-V submission by Microsoft
Things seem to have gone quiet on the matter of the alleged 235 patents that Linux (and "other open source software") are supposed to violate.
No. Because it doesn't. Species go extinct all the time, and always have done, in spite of their "profit first" behaviour.
Bacteria do nothing but eat and make more bacteria. They can get away with this because their world is so vast and the resources so plentiful compared to their unit size - even then, they eat themselves into a corner and die from a lack of resources.
Humans are now running up against the edges of their own Petri dish, as a direct result of the intelligence that has made us so adaptable, which let us slip our environmental constraints for a while. We're starting to run into some new ones.
The one distinct survival advantage humans have is they can out-think evolution. Alas, we seem to be mostly engaged in trying to out-stupid it.
Starbucks too, are attracting this kind of attention here in the UK.
They seem to be engaging in the same kind of accounting as Hollywood - their UK subsidiary buys their services and products from foreign arms of Starbucks, with the prices carefully tuned so that they don't make a profit. Meaning they paid about £8.6M in tax over the last 14 years, despite having made £3B of sales.