Slashdot Mirror

Travoltus writes "Privacy advocates are frequently confronted with the rhetorical question, 'If you don't have anything to hide, you don't have a good reason to worry about losing your privacy, right?' This AP story uncovers a vast, distributed, decentralized epidemic of snooping into databases of personal information by workers at major utilities, the IRS, and other large organizations. In a number of cases these incidents have led to real harm. One striking example involves now ex-Mayor of Milwaukee Marvin Pratt, who had a pattern of being late paying his heating bills. This fact was leaked to the media by a utility worker and may have led to Pratt's losing a bid for re-election. As one can imagine, the harm becomes much greater when this same snooping is done by Government officials to deal with political enemies, or by corporations to uncover whistleblowers."

manekineko2 writes "In the latest case warning of the perils of investing in DRM'd media, an owner of an Xbox 360 reports that after his Xbox suffered the infamous Red Ring of Death, it was replaced by a new system with a different serial number. Upon receiving his replacement, he found that he could only access the media he had purchased from a specific account. He also received the run-around for months from customer service before his case was escalated, only to be informed that there is no ETA for a resolution, there is no way to receive status updates on the process, and there is no compensation that will be granted. Given claims that the Xbox 360 defect rate is as high as 1 in 3, has anyone on Slashdot gone through this as well after getting their system exchanged?" Update: 02/14 17:11 GMT by Z : An emailing user noted that the original summary was not very accurate; rephrased to be more in-line with the situation.

The Consumerist site is featuring a follow-up to their Geek Squad porn collectors story, a feature we discussed back in July. According to Consumerist, Best Buy set up their own rigorous internal investigation to catch the culprits soon after these revelations became public. At that point, of course, employee morale went out the window. Draconian interrogation methods were apparently used, and innocent employees lost their jobs. "There were three Geek Squad members fired from my store including myself. The first two were fired for burning a non-copyrighted CD for another employee on a non company issued blank CD-R. I admitted in my interrogation that I was aware of this, and that I stopped these events after that occurrence. I was fired for being aware of this non copyrighted CD being copied. To quote, I did not provide the proper example of leadership. Keep in my mind I removed over 100 illegal tools and pirated discs upon my arrival as supervisor, as well as some remnants of an internal porn scandal."

The site Consumerist has up a lengthy post from a former Gamestop manager, listing some of the sins, boons, pitfalls and promises perpetrated while he was on the job. Includes a discussion of the 'gutted' display game, pre-orders, the 'discount' card, trades, and lots of 'pro-tips' on how to get the most out of your Gamestopping experience. "19) Don't be afraid to sell things on your own! The going resell rates for any current games or accessories online is usually close to what we resell for. If its a much newer title and you don't mind listing and shipping it, you could make a small handful more selling it online yourself. Ebay and Amazon.com are obvious choices, but you may find other outlets that work for you."

The Consumerist is reporting that a Best Buy customer recently purchased a hard drive only to discover that the box contained six ceramic bathroom tiles instead of the Western Digital drive he had expected. The rub of it is Best Buy is refusing to grant a refund or exchange for the non-existent drive. "The employee and assistant manager were more than willing to help, saying that it happens. So they set up the return and I repurchased the drive and while I was checking the contents to ensure it was a hard drive this time, the store manager came up, took the box from me and said to take it up with the manufacturer. Now to my surprise, I argued with the guy saying that they have already accepted the return and I have now purchased the new one. He said I was shit out of luck. I followed up with the manufacturer today and they said they would get the complaint to the Best Buy Purchasing department. Best Buy corporate said that they stand by their manager's decision."

HangingChad writes "Two Senators on Friday called for a congressional hearing to investigate reports that phone and cable companies are unfairly stifling communications over the Internet and on cell phones. Now that the Senate is getting into the act, Comcast will probably want to come up with some new talking points as their old ones were leaked."

Via Opposable Thumbs, a post on the Consumerist site notes that some enterprising gamers who bought the Orange Box in a territory different than the one they lived (to save a few bucks) have now found themselves unable to play the game. "One user, Todd, explains that thousands of crafty North American gamers looking for a deal have 'bought the product (and hence, the serial numbers) at well known international game stores' at a significant markdown. Activation of the purchased titles went off without a hitch. However, Valve apparently has taken issue with the region-specificity of some international versions and has begun locking out accounts of those living in North America, but owning international serial numbers with the message that the purchased game is in the 'incorrect territory.'" Worse, folks who tried to 'make it right' by buying a local copy have found they're basically SOL. I've been a big fan of the Steam concept since it launched, but this is the sort of thing you need to communicate to your users before you sting them.

blackmonday writes "The Consumerist is reporting a find of 1,300 unopened rebate submissions in a dumpster belonging to Vastech, a rebate processor hired by Fry's Electronics. Vastech's management blames it on a bad employee."

Tech.Luver writes to tell us the Consumerist is reporting that a small clause in AT&T contracts has been ruled "unconscionable" by the 9th circuit court of appeals. The clause in question stated that if you use AT&T service you surrender your right to class action lawsuits and instead have to participate in mandatory binding arbitration.

theodp writes "The WSJ confirms earlier reports that Sprint Nextel is terminating the contracts of subscribers who call customer service too much (registration required). The 1,000 or so terminated subscribers called an average of 25 times a month — 40x times higher than average — according to a company spokeswoman, who also noted that a large number of calls from these customers were related to billing issues."

mekane8 writes "Consumer-advocate blog Consumerist ran a sting operation to catch a Best Buy Geek Squad member searching for and stealing media files from a customer's computer. The article includes the story with screen captures and a video of the technician's actions. From that piece: 'Reached for comment, Geek Squad CEO Robert Stephens expressed desire to launch an internal investigation and said, "If this is true, it's an isolated incident and grounds for termination of the Agent involved." This is not just an isolated incident, according to reports from Geek Squad insiders alleging that Geek Squad techs are stealing porn, images, and music from customer's computers in California, Texas, New Jersey, Virginia and elsewhere. Our sources say that some Geek Squad locations have a common computer set up where everyone dumps their plunder to share with the other technicians.' A related story from a former Geek Squad employee details the decline of the Geek Squad and Best Buy ethics in general."

mekane8 writes "Consumer-advocate blog Consumerist ran a sting operation to catch a Best Buy Geek Squad member searching for and stealing media files from a customer's computer. The article includes the story with screen captures and a video of the technician's actions. From that piece: 'Reached for comment, Geek Squad CEO Robert Stephens expressed desire to launch an internal investigation and said, "If this is true, it's an isolated incident and grounds for termination of the Agent involved." This is not just an isolated incident, according to reports from Geek Squad insiders alleging that Geek Squad techs are stealing porn, images, and music from customer's computers in California, Texas, New Jersey, Virginia and elsewhere. Our sources say that some Geek Squad locations have a common computer set up where everyone dumps their plunder to share with the other technicians.' A related story from a former Geek Squad employee details the decline of the Geek Squad and Best Buy ethics in general."

Nom du Keyboard writes "When The Consumerist published 22 tips for getting the best deal from Dell Computers, according to a self-described former Dell sales manager, Dell fired back with a take-down notice. You might want to look quickly, in the event it does get taken down. The Consumerist's lawyer's initial response was to deny the takedown request."

Nom du Keyboard writes "When The Consumerist published 22 tips for getting the best deal from Dell Computers, according to a self-described former Dell sales manager, Dell fired back with a take-down notice. You might want to look quickly, in the event it does get taken down. The Consumerist's lawyer's initial response was to deny the takedown request."

palewook writes "The Consumerist posted a story containing the contact information of 50 United States Representatives & Senators who accepted RIAA money during their last election campaign. Seems like a good time to let a few people know how you feel about RIAA shills."

An anonymous reader writes "The Consumerist recently published a story about an Apple customer who went through support hell with a broken Macbook. After escalating the issue up the support chain, and a month wait for his Macbook, the guy gave up and simply wrote Steve Jobs a blistering flame-mail. So, was he surprised when Jobs' executive assistant responded back the next day! He got both a brand new Macbook, as well as his old one to copy the hard drive. The guy also responded in a comment, and he turns out to be a slashdotter! He even wrote a journal entry here about the story."

An anonymous reader writes "After 15 punishing rounds of combat involving 32 of America's most hated companies, 100,000 voters have spoken: More hated than Halliburton, more despised than Walmart, the RIAA has defeated all comers to become the Worst Company in America 2007."

dugn writes to tell us The Consumerist is running a story about how a run of the mill (read non-tech-savvy) music lover was pushed to become a pirate. "I've devoted a not-inconsequential chunk of my life to collecting music; to tracking down obscure records, cassettes, 8-Tracks and CD's of all genres and styles. And now apparently that is all but over. Music has somehow evolved from tangible things into amorphous collections of 1's and 0's guarded over by interested parties as if they were gold bullion. How so very sad."

Nuclear Elephant writes "The Consumerist is running a story about a house burned down by a Dell laptop. 'My 130-year-old former farm house was engulfed in flames, with thick dark smoke pouring out of the windows and roof... Hours later, after investigation the fire marshal investigator took me aside asked me if I had a laptop computer. Yes — I told him I had a Dell Inspiron 1200.' It was determined that the laptop, battery, or cord malfunctioned after its owner left for work, leaving the fire to spread through the entire house. All attempts to contact Dell have failed. 'I have tried to call Dell to at least notify them of my problems, but each time I have called I get transferred into an endless loop of "Joe" or "Alan" all speaking a delectable version of English I presume emanates from Bangalore. I have been outright hung up on each time I get someone who speaks a reasonable version of English, or sounds like they might be in charge of something. Promises of call backs have gone, of course, unreturned.'"

schwaang writes "Advertising is an integral part of the Web, and its revenues make the likes of Google possible for all of us. But when PR firms promote products by pretending to be real bloggers, some think it crosses the line into unethical 'astroturf'. The Consumerist held a contest for best 'Flog' of 2006. And the winner is... Sony for it's fake all-I-want-for-Xmas PSP blog (which Slashdot readers will no doubt remember). Runners up included Walmart and McDonald's. And the award itself? Well, it's something you might find on on a fake lawn."

schwaang writes "Advertising is an integral part of the Web, and its revenues make the likes of Google possible for all of us. But when PR firms promote products by pretending to be real bloggers, some think it crosses the line into unethical 'astroturf'. The Consumerist held a contest for best 'Flog' of 2006. And the winner is... Sony for it's fake all-I-want-for-Xmas PSP blog (which Slashdot readers will no doubt remember). Runners up included Walmart and McDonald's. And the award itself? Well, it's something you might find on on a fake lawn."

schwaang writes "Advertising is an integral part of the Web, and its revenues make the likes of Google possible for all of us. But when PR firms promote products by pretending to be real bloggers, some think it crosses the line into unethical 'astroturf'. The Consumerist held a contest for best 'Flog' of 2006. And the winner is... Sony for it's fake all-I-want-for-Xmas PSP blog (which Slashdot readers will no doubt remember). Runners up included Walmart and McDonald's. And the award itself? Well, it's something you might find on on a fake lawn."

schwaang writes "Advertising is an integral part of the Web, and its revenues make the likes of Google possible for all of us. But when PR firms promote products by pretending to be real bloggers, some think it crosses the line into unethical 'astroturf'. The Consumerist held a contest for best 'Flog' of 2006. And the winner is... Sony for it's fake all-I-want-for-Xmas PSP blog (which Slashdot readers will no doubt remember). Runners up included Walmart and McDonald's. And the award itself? Well, it's something you might find on on a fake lawn."

schwaang writes "Advertising is an integral part of the Web, and its revenues make the likes of Google possible for all of us. But when PR firms promote products by pretending to be real bloggers, some think it crosses the line into unethical 'astroturf'. The Consumerist held a contest for best 'Flog' of 2006. And the winner is... Sony for it's fake all-I-want-for-Xmas PSP blog (which Slashdot readers will no doubt remember). Runners up included Walmart and McDonald's. And the award itself? Well, it's something you might find on on a fake lawn."

Billosaur writes "The Consumerist brings us a tale of woe which is apparently generating outrage in some quarters, along with death threats. Lycos email customer Whitney did not access her account for 30 days. This resulted in Lycos deleting over two years worth of email. It isn't so much Lycos' policy that's the problem (though that requires some scrutiny), but the response of the 'manager of all of Customer Service,' Mike Jandreau. Apparently he's not too service oriented, as his exchange with Whitney shows. And since this story was posted to The Consumerist, apparently Mr. Jandreau has become the focus of some unwanted attention. Of course, his final response to her might have something to with it: 'I'm sorry, no one here has any intentions of helping you with anything. I am the manager of all of Customer Service. There is no one higher than me that you will speak with. You violated our policy, which is, despite what you say, completely clear. No one is holding anything hostage. Your e-mails have been completely deleted, and no amount of money can now restore them.'"

Billosaur writes "The Consumerist brings us a tale of woe which is apparently generating outrage in some quarters, along with death threats. Lycos email customer Whitney did not access her account for 30 days. This resulted in Lycos deleting over two years worth of email. It isn't so much Lycos' policy that's the problem (though that requires some scrutiny), but the response of the 'manager of all of Customer Service,' Mike Jandreau. Apparently he's not too service oriented, as his exchange with Whitney shows. And since this story was posted to The Consumerist, apparently Mr. Jandreau has become the focus of some unwanted attention. Of course, his final response to her might have something to with it: 'I'm sorry, no one here has any intentions of helping you with anything. I am the manager of all of Customer Service. There is no one higher than me that you will speak with. You violated our policy, which is, despite what you say, completely clear. No one is holding anything hostage. Your e-mails have been completely deleted, and no amount of money can now restore them.'"

Slashback tonight brings some clarifications, and updates to previous Slashdot stories including: a victory for evolution in Kansas, the Stardust Program launched, Lego Mindstorms goes live, continued backlash on the new E3, Archimedes gets a webcast, another Dell bursts into flame, and a possible RIAA silver bullet Read on for details.

A Victory for Evolution in Kansas. SatanicPuppy writes "Yesterday, elections in Kansas saw four of six pro-Creationism school board members replaced by pro-Evolution candidates in a one issue election. Interestingly, it didn't go by party lines; at least one of the conservative Republicans who supported Creationism failed to make it past their party primary. Ken Willard and John Bacon are the two remaining pro-Creationism incumbents."

Stardust Program Launched. lee1 writes "Anyone with an internet connection now has the the chance to find microscopic grains of dust from beyond the solar system. The project, called Stardust@home, is patterned on projects like SETI@home. But rather than exploiting idle processor time, it will ask volunteers to search through millions of microscope images on their computer screens, exploiting spare time in general as well as ego: 'People get very competitive,' explains the project director. The first volunteer to spot an actual interstellar dust grain will get to name it and will be listed as a co-author on any resulting research papers. The images come from a NASA project called Stardust, whose primary mission was to collect samples of dust from the tail of Comet Wild 2, but might also have captured some interstellar dust that could reveal the physics of the stars that produced it. To minimize false positives and to ensure that all the grains are found, each participant will go through an online training and testing process before starting their search. They will be scored on how well they distinguish real dust grain impacts from fakes."

Lego Mindstorms goes live. MicroBerto writes "As of August 1, 2006, the next generation of Lego Mindstorms is now available for sale in North America. Mindstorms NXT is a robotics toolset that allows you to build and program robots for various purposes. It combines the power of the Lego technic building system and an all new intuitive software environment powered by National Instruments LabVIEW."

Continued backlash on the new E3. Anonymous Howard writes "Angry Gamer reacts badly to the news of the Electronic Entertainment Expo's demise. They see it as a major blow for small game developers who are having enough of a hard time getting noticed by press and retailers as it is. From the article: 'This is a win only for the EAs, Sonys and IGNs of the world. Everyone else has to fend for themselves.' It seems like the days of smaller developers getting noticed by 'drive by traffic' at E3 are over." Relatedly The Escapist Lounge has an interview with the Academy of Interactive Arts and Sciences president, Joseph Olin, on what is actually happening to E3. As Joseph Olin responds: 'So it's going to take a couple of months until the world knows what the scope of E3 2007 will be, and how it will be structured. The opportunity to make material changes to improve it shouldn't be snap judgments. The rhetorical question I might pose is: "You know you have a problem. You know you need to make changes. How do you make changes and convey it and announce it, and to whom, and when?" There's never a good time. Whenever you make significant change, there's no way to introduce that change without detractors. The challenge is that without being able to announce the exact implementation of change it leaves that gray area for ignorance to fill the void.'"

Archimedes gets a webcast. jd writes "Some time ago, Slashdot covered the story of the rediscovery of several lost writings of Archimedes by means of X-Ray fluorescence. Well, they're still scanning the book and at 11pm GMT (4pm PDT) on August 4th will be putting on a live webcast as they scan and interpret pages not seen by human eyes for over a thousand years."

Another Dell bursts into flame. starwindsurfer writes "A Dell laptop's battery caught on fire in a company's IT department this week, burning a hole right through the casing. Nearby techs used fire extinguishers to put out the blaze. Employee Henrik took pictures to document the affair and uploaded them to the Toms Hardware message boards. From the writeup: 'The police department showed up. The entire lower floor was allowed to leave early and as we stood there in front of the building we simply couldn't resist... we jokingly called the engineer a terrorist as he was being asked a few questions by the friendly officer.'"

An RIAA silver bullet? Chris Fairman writes "TechDirt is running a story about how the RIAA seems to be dropping cases where the defense includes (or hinges on) an IP address as the means to identify the source of criminal activity. Essentially the defense argues that all an IP address can prove is who was paying for the net access at a particular time. Having a wide open WiFi router on your network seems to be currently the most effective means of getting the RIAA to drop all charges. Essentially the activity originating from one IP, only proves that illegal file sharing behavior is coming from one network, and not necessarily from any one specific computer or user. More importantly, it seems that the legal system is beginning to catch on to more complex technology concepts. Such concepts play a large part in how future legal cases are argued, and contribute ultimately to the foundation of complex technology legal precedents."