New Antitrust Complaint Filed Against Microsoft
jimboid and others wrote in about a new antitrust complaint filed against Microsoft in the European Union, concerning Windows XP (all previous litigation has concerned earlier versions of Windows). The BBC and Sydney Morning Herald have articles about the complaint.
Is it just me or do these guys appear to be the first legal agressors against Micorsoft to understand the real issue?
"To any truly impartial person, it would be obvious that I am right."
Luckily the summary of the summary (the key facts) is only 2 pages.
Could be good. ;)
"To any truly impartial person, it would be obvious that I am right."
How long can this go on for? you cant keep pulling the same company for antitrust violations.. wasnt Microsoft supposed to be split up? what ever happened there? this is just going to carry on and on and on.. its getting pretty frustrating really.
moo
See The Register for another take on the matter.
See, kids, it's not just unfair company-eating, it's setting customers up as file format junkies by bundling in lousy software as "part of the OS" and getting people to the point where they don't buy or use anyone else's stuff. It's trying to control all aspects of the market, vertically and horizontally. WAY illegal. GM can't do it, so why should M$?
You are not the customer.
I know in many Distros already have a Tea Bag timer in it. See it was designed for the UK!
------88-------- Sig? Sorry, I don't smoke.
All this litigation and chest beating costs millions of dollars/pounds/euros. Why don't the respective governments make a proactive move by mandating that free software be used rather than MS stuff. I don't doubt for a moment that all the harshly written criticisms of MS by these people are done on MS-Word.
Oh, the irony.
Trolling is a art,
Microsoft might actually lose when going up against Satan! Did you see the CCIA's address?
666 11th St. NW
Washington, DC 20001
hi, I like pancakes -.-- -.-- --..
I wonder if the EU were to find MS guilty, and specify a bunch of things they have to do to windows, if that would stretch world-wide or just in the jurisdiction of the EU. Since MS is a US company, I always assumed a lawsuit against them in the US would be world-wide, but now I wonder.
I also wonder about the civil suits. Sun sued microsoft to get java included in a US court. Does it apply everywhere, just in the US, just where MS and Sun do business, just where some trade treaty says?
This organization consists of companies who _know_ what they're talking about when it comes to computers and competition (and anti-competitive tactics, for that matter), and are taking up the fight from the _consumers'_ point of view. I think it is this twist which might lead to actual rulings which will stop Microsoft's hard-edged and illegal tactics.
Remember, Microsoft has had _two_ separate antitrust ruling against it (i.e. has been found guilty not once, but twice), but neither has had the bite to make any noticable differences in the way Microsoft has acted. Both suits really focused upon MS's anti-competitive methods, and not enough focus on what MS was doing to the consumers. This angle might just be what is needed.
Of course, since this is an EU case, who knows how a ruling with teeth might affect Microsoft - it would certainly affect them overseas, but here in America a difference might not be noticable.
---
"Of course, that's just my opinion. I could be wrong." --Dennis Miller
I'd sure hate to be the defendant in a case where the prosecutor or legislature could trump up or morph the charges whenever they want. The solution otthe US's problem is forcing a faster process (as is now being done in some federal criminal courts), not making it unreasonable to defend yourself.
"God fights on the side with the best artillery." - Napoleon, Marshal of France - speaking truth to power
Wouldn't the world be better served by kde and gnome consolidating to one desktop, and all the distributions agreeing on one form of package management (my favorite being deb), and spending their money cooperating in building an unbelievably awesome linux distribution? To me that would be the best way to stop the Microsoft monopoly on the desktop market. To me as a developer, if i can pay the same amount for a tool which is as easy and full-featured to use as visual studio.net, and can have other modules installed, not having to worry about finding the deb or rpm or whatever, and worrying about dependencies, it would be much easier for many CIO's to recommend a total switch. NOTICE it doesn't have to be free, which is a fallacy many people think everything linux related should always be. i would much rather live under a monopoly of linux and open source which is supported by ibm, redhat, suse, etc..
CCIA COMPLAINT AGAINST MICROSOFT
KEY FACTS
When: CCIA's complaint was formally filed with the European Commission Directorate General
for Competition on 31 January 2003.
Background: The Windows desktop operating system is installed on over 93% of personal
computers in Europe and worldwide. Microsoft has held a dominant position on this market
position for the past decade. Microsoft also has a monopoly in the market for personal productivity
applications (word processors, spread sheets, etc) and the market for Internet browsing software.
Microsoft's behaviour in the market has been the subject of ongoing competition scrutiny since
1991. Its behaviour has resulted in both an "undertaking" with the European Commission in 1994
and a unanimous liability finding by the United States Court of Appeals for the District of Columbia in 2001.
Microsoft has systematically and deliberately engaged in illegal practices designed both to protect its Windows monopoly and leverage it into adjacent software markets. Microsoft has used its market power to eliminate competition and stifle innovation in market after market. Unprecedented in modern commerce, Microsoft's monopolies generate margins in excess of 80 percent and profits in excess of US$1 billion per month.
Microsoft's well-documented anticompetitive campaign against Netscape's Navigator web browser
and Sun's Java programming language has resulted in a new monopoly in Internet browsing
software, and sets the stage for the current CCIA complaint.
Focus of the Complaint: The latest version of Windows XP takes Microsoft's abusive practices to
a new level, illegally protecting Microsoft's existing monopolies and is illegally eliminating
competition in new software and service markets. This complaint seeks the intervention of the
European Commission to put an end to the multiple forms of abuse inherent in Windows XP.
The 260-page complaint comprises an exhaustive factual and legal basis for Commission action,
documenting multiple ways in which Windows XP violates Article 82 of the EC Treaty prohibiting
abuse of a dominant position. These abuses include:
Explorer, Outlook Express, Windows Media Player, Windows Messenger, and Windows Movie
Maker 2;
Biasing the user interface and operation of Windows XP to significantly advantage Microsoft's
own software and services over competitive offerings;
Refusing to fully disclose the document formats for the programs in Microsoft's Office suite of
applications, in order to reinforce the "applications barrier to entry;"
Imposing proprietary technologies, formats and protocols in Microsoft's dominant products with
the effect of excluding competition on the merits;
Imposing abusive licensing and other exclusionary practices vis-à-vis personal computer makers
to foreclose the most important distribution channel from competing products;
Leveraging dominant positions to distort competition in markets for e-mail and collaboration
server software;
Leveraging existing dominant positions to the markets for handheld computing devices and
smart phone software through bundling, failure to supply interface information, and the use of
proprietary formats and protocols.
Legal basis of complaint: The facts alleged in the CCIA complaint rest squarely within Article 82 of
the EC Treaty.
Article 82 imposes on dominant market players a special responsibility not to allow their
conduct to impair genuine undistorted competition on the common market, and prohibits such
firms from limiting markets, production or technical development to the detriment of consumers.
Microsoft uses methods other than those falling within the scope of competition on the merits to
eliminate competitors and thereby strengthen its multiple positions of superdominance. For
example, Microsoft's bundling in Windows XP squarely falls within Article 82's prohibition on
tying, foreclosing competition for the bundled Microsoft products, and leveraging Microsoft's
market power into new markets. The Court of First Instance of the European Union recently
reaffirmed the illegality of such behaviour in its Tetra Laval decision.
Impact on Consumers: Microsoft's anticompetitive conduct with Windows XP directly impacts
consumers in multiple ways.
Fewer choices of software products and very limited differentiation among personal computer
offerings;
Less innovation in the critical software markets which Microsoft dominates;
Higher prices for Microsoft's software products than would otherwise occur in a competitive
market;
Rampant security breaches in Microsoft's core products resulting from the lack of market forces
to develop secure software;
Less privacy associated with the manner in which Microsoft biases its consumer services in
Windows XP.
Intersection with Current Case: This is a separate complaint. Actions taken by the Commission
pursuant to its existing Statement of Objections cannot address the unlawful conduct inherent in
Windows XP, which include new abuses intended to extend its existing desktop monopolies.
Microsoft bundles an extraordinary array of products with Windows XP.
They include:
- Internet Explorer (browser);
- MSN Explorer (browser);
- Windows Media Player (media player);
- Windows Messenger (instant messaging client);
- Outlook Express (e-mail client); and
- Windows Movie Maker (video editor).
Wouldn't most people these days consider these things fairly standard applications that should come with an OS.
I know I would hate to have to pay for an OS, and then buy a browser, media player, email client, video editor, messenger. And I guess also paint, notepad, calculator, etc.
If they aren't, then why do most linux distros have all those things included in the standard desktop install...
Good point, amigaluvr. I think that Microsoft has definitely used the speed of technological innovation and the slowness of the courts to their advantage in past fights.
Take the lawsuits over the crushing of Netscape. MS just went about capturing 90% of the browser market while the lawyers were still fighting. Additionally they used to stall time to permanently imbed the browser deeply into the OS to help prop up a claim later on that it would be too difficult to extract the browser from the OS as a remedy.
Technological progress has merely provided us with more efficient means for going backwards. -- Aldous Huxley
What was Microsoft done that warrents so much hate?
[...]
Face it folks, we would not be where we are today if not for Microsoft...
You see, you just answered your own question!
Code, Hardware, stuff like that.
These guys practically have a monopoly on receiving anti-trust complaints!
Sheesh, evil *and* a jerk. -- Jade
Now if the UK gov't switched to Linux like other gov't of the world.. *drool* I could only imaging the progress that would be pushed forward!
Am I the only person that gets pissed off about statements like this? I like Linux as much as the next guy, really, but does anyone truly believe that simply switching the primary desktop OS of the government of a country from MS to Linux is going to foster in a new age of innovation or something? Where does this logic come from?
obTopic: I am not familiar with the anti-trust/monopoly laws of the UK. I understood the US suing MS because that is where the company is headquartered. How can a foreign country sue a corporation that does not reside within its borders? Isn't this how all those gambling websites get away with it?
"Smithers, there's a rocket in my pocket!"
"You don't have to tell me, sir."
Public use of any portable music system is a virtually guaranteed indicator of sociopathic tendencies. -- Zoso
Actualy this isnt america we are talking about
Its Europe
Europe doesnt really owe microsoft anything as microsoft dont really contribute to our economy
This is main reason this ruling is likely to bite harder than the US ruling as Bush wants to protect the business's that benefit him
Though the ruling might not effect you americans at all as a posible result would be for them to demand microsoft ship windows without media player in Europe but you can be sure they would ship media player in America still
I tend to agree with Steve Jobs, who said (and I paraphrase freely) that he doesn't begrudge MS's success or condemn their business practices; he just thinks they make really dismal products. I would add "and sell them for a silly price with no discount for home users".
When I am king, you will be first against the wall.
Nice troll, I'll bite,
I don't care how user friendly you think a *nix install is, the home user would never be able to do it! It's only the geeks and the techs that have the skills to install complex pieces of software.
a.) How many home users do you know that can install Windows?
b.) Have you tried intalling Mandrake? Mandrake installed on my machine, detected all of my hardware, found my printer on the network, it can if you want it to partition your drive. Put it on easy and it asks you 4 or 5 questions and on a fast machine installs in 40 minutes. Contrast to Windows which requires reboots in the middle of the install, comes with almost no software bundled and requires installing a ton of drivers to get half the hardware working after the OS is installed. As a geek I find it easier to install Linux.
Where would the state of computing be if Linux came preinstalled on your Dell instead of Windows? Where would the state of computing be if God-forbid the customers could choose?
That's the problem, that's why governments keep bringing up these lawsuits because the home user doesn't have a choice and it shouldn't be that way.
As for MS's success there are tons of cases where they have bought or outright stolen all their "innovations", usually by using their massive market share to stifle the real innovators (usually by undercutting on price and the buying out the bankrupt company).
MS has show time and time again that they can't just be the biggest OS/software vendor for home users, they have to be the only one.
The Anti-Blog
just curious, how many peolpe saying "yay! MS sucks! I hate Bill! Its the evil empire!" Are typing from Internet Explorer, while listening to mp3's in WMP 9 on XP??
-- Insert wisdom here:
I would say that at least 70% of the people viewing this site are on a windows OS
...about $20 billion according to their piracy figures. Alright everybody, PAY UP. I know you just lost your job and the kids need new shoes, but that $499 copy of Office you 'borrowed' from Frank next door is going to haunt your conscious untill you settle. Nevermind that you HAVE to send out .DOC format resume's to find a job anymore. You owe it to them buster.
Yea! I'm in the 30% minority!!
It's a simple fact folks, we owe a lot to Microsoft...
I can understand the part about imposing Microsoft proprietary technologies, protocols and formats;Employing abusive licensing and other exclusionary practices vis-à-vis PC OEMs to foreclose the PC OEM distribution channel to competing products... but what the hell does it have to do with bundling of additional apps along with Windows?
;)
That's considered value-added incentive for the consumer. Hell, even major Linux distributions bundle browsers, media players and office productivity suites. And I am GLAD that such apps are included, therefore I don't need to buy a copy or download a free one.
It's not like you have to actually use those apps... install whatever alternatives you want. Although I do use IE most of the time, it is not because it is *there already*, I use it because it loads pages faster than other browsers (which I won't mention lest I invoke another browser flame war). But I detest Outlook (express or non) and installed my own preferred email client. Same case with media player... I know the privacy issues involved with it, hence I don't use it. It REALLY is *THAT* simple!
As for disclosing Office document format... hell they created it, under their own terms and conditions, which a user HAS to accept prior to installing. If you're not happy with it, just return the CD. How hard can that be? And by the way, I thought the complaint was focused on WinXP... Office is not bundled with WinXP (although it would be nice if it was).
I think the CCIA has gone overzealous in its approach to pin MS. They should have gotten more facts correct before publishing this paper.
And yeah, I don't work for MS... nor do I have the desire to. And I have never bought any products from MS either, but that doesn't mean I never used them before
Welley Corporation - SLM Scammers
At least this might stand a chance of success since in Europe we have appointed judges and prosecutors. They don't have to worry whether MS a) will remove funding from their re-election campaigns, or b) actively support their opposition.
Bob
Listen to my latest album here
The downfall of Microsoft isn't going to be caused by litigation.
It will be caused by offering an equal or superior product at a better or equal price.
Linux will be that product. It's not there yet, but it's inevitable that it will be at some point in the future.
Just as open source software will eliminate commercial software development as we know it today.
Not really. Without Microsoft, the OS and the programs living on it wouldn't be as important. Amigas and Atari STs might still be viable home platforms, since IBM wasn't really interested in home sales. Data wouldn't be quite so locked into monoculture formats. Viruses and Worms wouldn't propagate as fast, since each OS has a different hook.
Games would be rarer on business machines, and the underlying code of games would be cleaner for porting purposes. Sony might have made the Playstation more like a home computer, or rather the Sega Dreamcast would have had a better chance at life.
Hardware would be just as cheap, since manufacturers don't like having to redesign connectors. Drivers between OS's might become standardised to ease cross-platform adaptation.
And Linux would still be a hobby OS, since there wouldn't be that "anything but Microsoft" push that helped Linux achieve critical mass. But still, that alternate universe is wierd, funky and (IMNSHO) fun.
All these anti-trust suites are getting a little boring and aren't doing any good.
I disagree. They are doing good, even though the remedies, so far in the US, have bordered on almost being "rewards".
They are doing good. Just not enough good. The fact that Microsoft is now widely recognized, evey by Microsoft users, as being untrustworthy is a good thing. Look at how Microsoft dealt with Sendo. Look at how the Sony and Matsushita, two bitter rivals have joined together against Microsoft. Everyone knows that you can't shake hands with the devil. Microsoft's history of stabbing every one of their partners in the back is going to come back to bite them. Nobody will want to partner with them.
BillG: Hey, Sony, why don't you use Windows CE? Partner with us!
BillG: Hey, Nokia, why don't you use our Stinker OS in your phones? (er.. I meant Stinger)
BillG: Hey everyone, look at my vision, unveiled at consumer electronics shows, to take over everything in the home with Microsoft software! You can still make the hardware, on razor thin, cut throat margins, with no real control of the design, or differentiation of your products, just like we've done to the PC industry.
Do you think anyone in their right minds is going to agree to this. Microsoft has no friends left.
The price of freedom is eternal litigation.
What was Microsoft done that warrents so much hate?
There is one thing that always get me worked up. Microsoft's real success is in the desktop client market, where the losses due to their ineptitude are on a per-individual basis. Then, they have the arrogance to impose their mediocre software in server and mission-critical markets, which leads to us seeing their genuinely badly engineered software on U.S. warships, in hospitals, running business infrastructure, running governemtn infrastructure, and so on. So, what makes me mad is that they managed to sell the least appropriate tool for the job to technologically-naive people eager to buy. Microsoft is like the scummy car salesman, who gets someone to pass up the perfectly appropriate family car for the 9MPG American SUV that eats them alive in maintenance costs (fuel, tires, taxes, trying to park the damn thing, etc.).
It's a simple fact folks, we owe a lot to Microsoft...
I read a while ago that pre-Windows 2000 failures cost two weeks lost per user per year. I'd say that Microsoft owes us!
Healthcare article at Kuro5hin
You're neglecting the well-worn phrase, "network effects."
Linux already is superior to Windows in the server arena, in price and performance. There were issues of SMP and TCP scalability, but somehow when those were surpassed, there was no notice given. Now the scalability chase is against Unix, and Windows no longer enters the discussion. AFAIK, server administration is pretty much a non-issue, as well.
The places where Linux is lacking in the server arena are squarely related to the quirks of serving Windows clients. In other words, Microsoft is using the Windows desktop monopoly to carve and hold a place in the server arena.
Look at the desktop, for a moment. Whether or not Linux is "there yet" is subject to debate, but it is already clearly far beyond where Windows was when it took over the desktop. From what I've seen, the single biggest argument against Linux on the desktop is that it doesn't have 100% compatible MS Office capability. In other words, Microsoft is using the MS Office monopoly to hold onto it's Windows desktop monopoly.
You're not attempting to sell one platform. You're attempting to sell against a set of platforms, all reinforcing each other. Two of those platforms, Windows desktop and MS Office, are effectively monopolies. (Windows is a monopoly legally, too.)
This is what the European case is about. The network, not the platforms.
The living have better things to do than to continue hating the dead.
Ever notice how many MS apologists have such high UIDs on Slashdot? Sometimes I wonder if these people are actual employees at Microsoft or just temps. Or maybe you're just way too invested in Microsoft products and you find Linux scary and you hope no one actually adopts Linux in larger settings because that would reduce your pointy-clicky Windows skills to complete uselessness.
The poster wasn't trying to tell you what to run on your machine (even if you somehow represent the UK government). He or she was hoping the UK government would decide to use Linux as a general purpose OS. As for you specifically, any "telling" would seem to have been more a case of making you aware of your options in hopes of making your life better, rather than some sort of force being applied. In the case of the UK government, apparently the poster believes that Linux fills their needs (probably for a general use OS) better than MS Windows does.
Apparently he or she also believes that the more people that use Linux, the more likely people will spend money improving various aspects of the OS or the applications that run on the OS. This seems like a reasonable assumption, since it seems helpful to a software project to have a large base of possible contributors of both money and code. Therefore, the more people who use Linux, the better Linux' chances of overall improvement.
I do not have a signature
This would be 10% of its gross that it's already spent in dividends and subsidizing other things. It would make the stock substantially less attractive and would personally impact all those options holders.
If MS has an overall profit margin of 30%, 10% of the gross would be a third of its profits. Plus the fine would have to be paid at once, making the fine levy year possibly MS's first loss year as the XP fines would be 10% of the gross over several years payable in one year.
All in all a very draconian penalty. Too bad they have to use anti-trust to achieve the good result of stopping MS illegality.
I am having trouble gathering my thoughts on this, so bare with me...
First off, let me state I have not come to praise Bill, and that I concur with those who are pushing for this in their decision to press this forward. But I must say this action worries me as an American. With our current economic climate, the stance of those in charge, and how America currently looks on the global scale to our friends and neighbors, this could be the final straw in a tension build-up of global scale between America and the World.
What do I mean? Well, if this action accomplishes what should have happened when it was handled internally (severe punishment, break-up even), what will Microsoft do? Comply? Or use their new-found leverage with congress and their friendly Pro-Business government to complain? I think we both know the answer. So let's say they complain to the American government. After all, Microsoft is the crowning achievement in Free Market Capitalism, it makes money hand-over-fist, at any cost, and is a shining example of American industry (HA! I'm so funny). The government for those reasons will back them up. So then the American government widens the rift between our allies (former allies?) in the EU as much, if not more so, than our current actions regarding Iraq are concerned. The EU want Microsoft to play ball by the rules, which is to say they are in the right on this matter. America will say it's their field and they can make the rules up and if the EU doesn't like it, tough beans.
What will this do for our international relations? What will happen to the American business sector? How much will it harm our country and economy when the world (rightly) turns their back on us for our double-standards in the matters of state and business? I worry that it would be something nigh-repairable. Hopefully someone here will listen to what the world is saying and decide to make things a bit better. Maybe I just worry too much...
Zech Harvey, MCSE, MCDBA, CCNA
CCIA
666 11th Street, NW
Washington, DC 20001
Strange that the people going after microsoft have a 666 address. You'd think it would be the other way around.
> How long can this go on for?
;-)
As long as Microsoft has a lock on most of the market for PC operating systems.
> you cant keep pulling the same company for antitrust violations..
The courts can keep pulling them in as long as they please. There is no "double jeopardy" for antitrust.
> wasnt Microsoft supposed to be split up?
One judge said "yes," another judge said "no."
> what ever happened there?
The judge that said "yes" was openly offended by a bumbled defense team, and then bumbled himself by reacting openly. It was then given to a new judge and tried by a prosecutor that was more sympathetic to Microsoft, not to mention a defense team who behaved in court.
> this is just going to carry on and on and on.. its getting pretty frustrating really.
Don't let it wreck your day. At least there is no _law_ that says you have to use Microsoft products. Just market forces
(A) Biasing of the UI This is not anti competitive. The example given in the summary is that if a site is mistyped, MSN search comes up.
One time, in my girlfriend's copy of MSIE, i typed "cnn" into the address bar, assuming it would do the same thing as every macintosh web browser i'd ever used (prepend "www." and append ".com").
To my surprise, instead of just going to www.cnn.com, it launched me to an MSN "search page".
At the very top, hit #1, was MSNBC News, prominently displayed, accompanied with the words "featured link" and a big screenshot of the MSN News page.
Underneath this, hit #2, was a nondescript link to www.cnn.com.
Now, i don't really feel like getting into a legal argument, becuase i'm not 100% sure of what is and isn't legal. But if the example given above is not unethically leveraging a virtual monopoly in one area (web browsers) to gain unearned market share in another totally unrelated area (news services) then i don't know what is.
----
(almost OT comment: Besides this, Mac web browsers, including IE/mac, tend to have a preferences option asking you what your favorite search engine is. (Though i can't remember if it's possible to make the little Google Search pane in the Safari browser bar redirect to some other engine.) I seem to remember no such option existing for MSIE/windows, which is odd becuase MSIE/windows has such tight 'integration' with 'a search engine'..)
Irritable, left-wing and possibly humorous bumper stickers and t-shirts
We need a new moderation: -1 Doesn't Read News
Read The Findings of Fact by a US judge in court. Just because the DOJ got cold feet and decided to let them off with a slap on the wrist doesn't make it less true.
Also go ask random Joe Blow on the street if he knows what Solaris is.
And finally no one is suing the worlds largest zipper company because its not illegal to have a monopoly, its illegal to leverage that monopoly into other markets, You don't see ZippyCo trying to buy out all Velcro and button manufactuerers do you? And its also illegal to price fix based on that monopoly. MS has done both.
The Anti-Blog
Hey, if it weren't for the fraud of MS breaking competitor's implementations and then lying about what happened, selling ISV kits as providing full access to the Windows API when they did not, and deliberate attempts to pollute things like Java and Kerberos, I wouldn't have much of a problem with MS.
The problem is that they're usually very good and when they can't win, they cheat. Cheating is just not acceptable as a core business practice.
3M is in a completely different category, a huge company that doesn't cheat. And who's complaining about them? Nobody. It's not the size, it's the behavior.
As I've said elsewhere, the problem with monopolies isn't that they have some sort of market power due to their size. The problem is that they lie, cheat, and steal in order to keep that dominant position. Anti-trust, all too often, seems to be an exercise in saying big is bad. Big can merely be the result of incompetent competitors and there's plenty of those in the history of the PC field.
I would say that most MS anti-trust violations can be restated as fraud or some other non-trust crime. When MS paid engineers to generate incompatibilities between DOS and Lotus 1-2-3 they defrauded their customers and, arguably, their shareholders. Ditto for the DR-DOS affair where they sent out media kits with doctored copies of Windows that gave out spurious errors when it was detected that DR-DOS, not MS-DOS was installed.
The problem isn't that MS is dominant, but how they react when they legitimately get beaten on the competitive realm. Their predatory actions have destroyed economic value in the billions of lost hours, misguided business plans, and foregone opportunities because nobody wants to get near the nasty-tempered beast that is MS.