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10.2.4 Killing Battery Life

Milanek writes "The iBook/PowerBook battery seems to be permanently incapacitated by the 10.2.4 update. " I had this problem as well - had to get my battery replaced last week. It was a painless exchange, but still annonying.

129 comments

  1. in-capacitated?? by Spudley · · Score: 0, Funny

    "incapacitated"... batteries... capacitance... hehehehe!

    do tell - was that an intentional pun? :-)

    --
    (Spudley Strikes Again!)
  2. Not ALL 'Books affected by ksdd · · Score: 5, Informative

    The /. summary makes it sound like all Power/iBooks are experiencing battery drainage after updating to 10.2.4 - my 2002 600 mHz iBook updated just fine, and battery life is the same.

    1. Re:Not ALL 'Books affected by jonjohnson · · Score: 1

      And my 14.1 inch 600 mhz w/ combo drive is fine. What is the percentage, anyone know? (Or anyone here actually affected?)

    2. Re:Not ALL 'Books affected by tbmaddux · · Score: 4, Informative
      my 2002 600 mHz iBook updated just fine, and battery life is the same.
      Ditto for one such iBook and two different 15" PowerBooks here (mine and those of my coworkers). No issues whatsoever with 10.2.4. Furthermore, 10.2.4 patched a nasty bug that caused laptops running 10.2.3 to kernel panic about 1/5th the time a user logged out from the desktop.

      I'm a little surprised that the linked MacFixit article had no suggestions about resetting the Power Management Unit for affected users.

      --
      Can't you see that everyone is buying station wagons?
    3. Re:Not ALL 'Books affected by Mikey-San · · Score: 1

      As with a lot of computer problems, not everyone will be affected.

      I can tell you, though, that my 500-MHz Ti got its battery kicked in the nuts immediately after 10.2.4.

      Apple is sending me a new one (yay AppleCare), and the word is that they're on back-order. (Yay for being a service provider ... Oh, wait, I still won't get my battery before anyone else.)

      If you do suspect your battery is hosed, CALL APPLE. The more reports they get, the sooner it will be acknowledged officially. Prevent future Q&A problems today. :-)

      -/-
      Mikey-San

      --
      Mikey-San
      Karma: +Eleventy billion (mostly affected by watching Celebrity Jeopardy)
    4. Re:Not ALL 'Books affected by Halo1 · · Score: 2, Informative
      My 1 month old iBook 800 (12") also has no problems. You may also want to try the script poster by a reader at macintouch, it gets the status of the battery from the ioregistry.

      FWIW, the output on my 88% charged iBook 800 (12", combo drive, november '02 model, bought in Januari) is voltage=11928 flags=4/0x004 amperage=1023 capacity=4192 current=3692 [88.1%]. I can squeeze 5+ hours out of this (just typing text, screen dimmed to the one but darkest setting, cpu speed set to "automatic"), so the battery is definitely good. I don't know what normal or good capacity values for other models are.

      --
      Donate free food here
    5. Re:Not ALL 'Books affected by Anonymous Coward · · Score: 0

      My 10 incher is unaffected.

    6. Re:Not ALL 'Books affected by Prometheus2k2 · · Score: 1

      My TiBook 500 seems to be getting BETTER battery life after 10.2.4. Weird. was getting 1.5-2 hrs tops...now consistently getting over 2 hrs.

    7. Re:Not ALL 'Books affected by Hes+Nikke · · Score: 1

      my TiBook 500 gets voltage=16564 flags=5/0x005 amperage=1200 capacity=2942 current=2931 [99.6%]

      i have no idea what it was doing before the updates, but i leave it plugged in 24/7

      --
      Don't call me back. Give me a call back. Bye. So yeah. But bye our, well, but alright we are on a shirt this chill.
    8. Re:Not ALL 'Books affected by Octavius · · Score: 1

      Mine seems great! no problems here

      voltage=16471 flags=5/0x005 amperage=1200 capacity=4000 current=4000 [100.0%]

  3. How Old? by dthable · · Score: 4, Insightful

    I was talking with our computer techs at work about this situation and he told me that since my battery is a year old, that it's normal (for all laptops) that they need to be replaced. If the battery is around a year, I don't see how you can blame the 10.2.4 update.

    1. Re:How Old? by mjpaci · · Score: 4, Insightful

      I'm sorry, but that sounds like bullshit. We have around 500 laptops at our company with 400 of them being at least 2 years old. We've only replaced about 10 batteries due to "deadness" in the past year. Those 10 were for IBM 600 series laptops that are at least 2.5 years old.

      Sometimes techs give answers just to make you go away.

      --Mike

    2. Re:How Old? by Bishop · · Score: 1, Redundant

      You should read the linked article. The update does seem to be the root of the problem.

      At any rate the tech was incorrect. A year old battery should not need replaceing. A 5 year old battery after heavy use may need replaceing.

    3. Re:How Old? by berniecase · · Score: 1

      No offense, but your tech doesn't know what he's talking about. I have a PowerBook (Firewire) that still gets ~2hrs on its original (3-yr old) battery.

    4. Re:How Old? by Balthisar · · Score: 1

      My PowerBook (Bronze) batteries (both of 'em) from July 1999 are still strong as they've ever been since I ditch Mac OS 9. With both batteries in I get about 5.5 hours of life. Mac OS X 10.2.4.

      --
      --Jim (me)
    5. Re:How Old? by berniecase · · Score: 1

      Not bad... that's about how much I get when I run both of the batteries I have in my Pismo - one of them is 3 years old, the other is probably a year and a half old.

    6. Re:How Old? by jcbphi · · Score: 5, Informative

      Bullshit this is not. Lithium Ion batteries (like the ones used in the iBook, as well as most any other laptop made recently) have a half-life of about 300-500 charge cycles.

      If you are not charging your laptop every day, then these cycles will last you years. However, if (like me) you end up seeing several charges a day, you can easily kill a battery in a matter of months.

      I've never used the IBM 600 series laptops. Any chance those aren't even Lithium Ion batteries?

    7. Re:How Old? by MarcQuadra · · Score: 1

      and sometimes batches of hardware go bad all at the same time. I've been decommissioning 133MHz Pentiums for work recently (stripping and wiping them, then it's off to the trash) and there are batches of machines with consecutive serial numbers that all had their boards replaced, others with consecutive serials have replacement hard drives. Most are in original condition, but sometimes bad batches of parts make it into good machines.

      There oughtta be a website where you can post your part, part #, and serial to see how often certain hardware is failing.

      --
      "Sometimes, I think Trent just needs a cup of hot chocolate and a blankie." -Tori Amos on Nine Inch Nails
    8. Re:How Old? by mjpaci · · Score: 1

      They are Lithium Ion batteries, not the evil Ni batteries that suffered from amnesia (or whatever it was called, the memory effect?).

      Still, I believe that the tech was exagerating.

      --Mike

    9. Re:How Old? by b1t+r0t · · Score: 1
      Being on my third Pismo battery now, that would be my experience. I think it's because the Apple batteries try to always top off the charge. Now I'm using a BTI, and it avoids charging the battery until it first dips below 95% or so. Right now it's plugged into the wall and holding at 93%.

      I did have some suspicion that OS X in general contributed to the death of my first battery, especially since the public beta and 10.0 didn't shut down everything on the Pismo, and sleep mode drained the battery a lot faster than 9.x. But I was already running at least 10.1 when I started using my second battery.

      You'll know your battery is a couple of months from death when the discharge pattern is such that the % capacity suddenly drops off to zero when it's at 75% or more.

      I am not impressed with lithium-ion batteries. In contrast, nickel-metal hydride isn't supposed to have a memory effect. And it's possible to get NiMH AA cells from Wal-Mart. I wish someone would make a battery module for the Pismo that takes a bunch of AA NiMH cells. Since the charge pattern is supposed to be controlled by a CPU in the battery module, this should be do-able.

      --

      --
      "Open source is good." - Steve Jobs
      "Open source is evil." - Microsoft
    10. Re:How Old? by elmer-12 · · Score: 1

      I have a 12-inch PowerBook, and it does not "try to always top off the charge". There is an Apple KB article on this - the cutoff point is 95%. And isn't it the decision of the firmware or OS to charge or not? Certainly not the battery's decision.

  4. I had the same happen to me by davesag · · Score: 3, Interesting

    I swapped my new laptop battery for an older one that was working a-okay. The old one, although reporting full charge, was run down to absolute flat in about an hour. I charged it again overnight and retried and after a few tries it runs flat now in under 30 mts. So i swapped back to my new battery which is lasting me a good 3 hrs or so. I was happy to blame the old battery (it was made in 2000) but it does seem odd that this behaviour should coincide with upgrading to osx10.2.4 - and so many others are also reporting this problem now.

    --
    I used to have a better sig than this, but I got tired of it
  5. Battery Reset by Draoi · · Score: 3, Informative
    Anyone tried running Apple's Battery Reset utility (yeah, it's a Classic app :/ ) It's supposed to reset the small ASIC inside the battery ....

    Battery Reset is well-hidden on Apple's Download site Yeah, it's for iBook/PBG3, but who knows ....

    --
    Alison

    "It is a miracle that curiosity survives formal education." - Albert Einstein

    1. Re:Battery Reset by Draoi · · Score: 4, Informative

      *ack* You need to sign up to get access to Battery Reset. Sorry .. :-( You can get it from MacUpdate instead ...

      --
      Alison

      "It is a miracle that curiosity survives formal education." - Albert Einstein

    2. Re:Battery Reset by berniecase · · Score: 3, Informative

      If I'm not mistaken, the battery reset utility will reset the battery to a zero charge and the computer will charge the battery up from there. I tried this months ago when the original battery with my girlfriend's iBook went from 2.5hrs to 1, but it didn't do any good for me.

    3. Re:Battery Reset by Jeremy+Erwin · · Score: 3, Informative

      "This machine does not require battery update. Installation will not occur."

      seen on an iBook/Dual USB/500 with a very sick battery

    4. Re:Battery Reset by b1t+r0t · · Score: 1

      That's only for Wallstreet batteries. It won't run on anything newer, not even a Lombard or Pismo.

      --

      --
      "Open source is good." - Steve Jobs
      "Open source is evil." - Microsoft
  6. My 600MHz Late 2001 iBook is affected by Anonymous Coward · · Score: 0

    My 600MHz Late 2001 iBook is affected. Since I installed 10.2.4, I've had the "reserve battery" dialogue appear after 15 minutes or so.

  7. Clamshell iBook went from 2:30-3hrs down to ~1hr by berniecase · · Score: 1

    My girlfriend's iBook's battery was replaced under AppleCare a few months ago due to poor battery life, and now the new battery's doing exactly the same thing it did months ago... we went from around 2:30 to 3hrs of life down to 1hr after a full charge. Argh! What the hell is wrong with these computers that cause this?!

    Frustrating yes, but at least we've still got a little more time left on AppleCare. I might as well make a call for a replacement again.

  8. My Battery is Fine? by Fawad · · Score: 5, Informative

    I have a 12" PB 867Mhz -- I see no difference since 10.2.4.. I get 3 hours with full brightness and full performance, and upto 4 hours with brightness at 25% and reduced performance. It always charges to 100% and the amber light turns green.

    I doubt this is a software issue.

    People seem to complain about battery life after every update. Remember how people said battery life is reduced with Jaguar (10.2)?

    1. Re:My Battery is Fine? by TomorrowPlusX · · Score: 0, Redundant

      Same here -- I've got the same machine (and am running 10.2.4) and as of yesterday I still had 3 or 4 hours battery life. I know because I spent yesterday hacking (read -- porting my linux Qt-based code to standard c++ and making an abstract bridge for different gui types) in a coffee shop and didn't leave until the battery was dead. I didn't time it, but it "felt" like about 3.5 hours.

      Nonetheless, I'm concerned. If battery damage is permanent, and if I've got damage, I'll be one ticked off first-time apple owner.

      --

      lorem ipsum, dolor sit amet
    2. Re:My Battery is Fine? by SoupIsGoodFood_42 · · Score: 1

      So just because you have no problems, that must mean that no body else is having problems? What evidence do you have that this is not a software issue appart from the experience of your 1 laptop out of the 10,000's that Apple make?

    3. Re:My Battery is Fine? by elmer-12 · · Score: 1

      I have the same laptop and same as you I have no problems. I agree with SoupIsGoodFood that this is not a very important piece of evidence, but I would not say that it is totally irrelevant. If you were able to change something about your laptop that would cause the problem to happen, now that would be interesting. Or if many people posted exact details of their systems ...

      On the cubase.net forums, when 10.2.3 came out a bunch of people were unable to start Cubase SX. Many people posted with system details saying whether or not they saw the problem. After a while it was obvious that the problem was confined to Quicksilvers that did not have a built-in microphone. Later it was deduced that some kind of TI "Texas" audio driver was part of the problem.

  9. DATA PLEASE!! by goombah99 · · Score: 4, Insightful
    The details presented here are too sketchy to even be slighlty informative.

    What model type and age is your powerbook or ibook (and how old is the battery, if different). What makes you think you are not just imaginging this?

    Does the energy saver control panel time/% agree with the one in the menu bar?

    When your battery is nearly empty, how many lights does the battery show when you press the button on it

    How long a life (uninterupted by sleep or screen dims)are you observing when using the stock (not custom) power-saver setting. Is your airport on or off. do you have any accessories plugged in?

    is it reproducible or intermittent. have you found a workaround?

    Come on folks, if you read slash dot you can do a proper bug report

    --
    Some drink at the fountain of knowledge. Others just gargle.
    1. Re:DATA PLEASE!! by Elwood+P+Dowd · · Score: 1

      My dual USB 600mHz iBook is almost a year old.

      It charges to 100% incredibly quickly, even under heavy use (DVD). Under an hour. Perhaps a half an hour.

      It discharges under medium use (Web browsing, full brightness, airport, no accessories) incredibly quickly. A half an hour. It used to last a full hour under those conditions.

      These times are estimations, but I really don't think I spent more than a half an hour on the toilet surfing porn when it went to sleep on me yesterday.

      --

      There are no trails. There are no trees out here.
    2. Re:DATA PLEASE!! by vasqzr · · Score: 1


      These times are estimations, but I really don't think I spent more than a half an hour on the toilet surfing porn when it went to sleep on me yesterday.


      Are we still talking about your iBook here, or what? This might be an entirely different problem.

  10. No battery problems with mine, but... by jht · · Score: 1

    I did have one problem with 10.2.4 on my TiBook (fall 2001) - my Olympus D3000 camera won't connect anymore since the update (no problems on my wife's iMac 17", though - so I'm using it there for now). No problems with battery life that I've noticed, though I usually operate tethered. The couple of times I've had the TiBook off it's leash, the discharge curve seemed normal - roughly 25% discharge in an hour. That's about what I've gotten since Jaguar. It sucked power much worse under 10.1x.

    --
    -- Josh Turiel
    "2. Do not eat iPod Shuffle."
  11. Ditto for my 500 MHz dual USB iBook by alispguru · · Score: 4, Informative

    My battery is just over a year old, and I haven't noticed anything unusual since moving to 10.2.4. I'm pretty hard on my battery, too - never shut down except to reboot after upgrades, rarely take my battery below 50% charge.

    Hope it doesn't happen to me...

    --

    To a Lisp hacker, XML is S-expressions in drag.
    1. Re:Ditto for my 500 MHz dual USB iBook by kalidasa · · Score: 1

      I haven't noticed this on my iBook, really, a 2001 Rev A white iBook. I say "really" because I'm only getting a few days life in sleep mode, where I used to get about a week, but I assumed that was because I recently changed my sleep settings.

  12. Knackered Batteries by @madeus · · Score: 4, Insightful

    My PowerBook G4 battery won't go beyond '84%' charged now.

    While this may well be an 10.2.4 issue, I'm thinking it's very more likely to be due to the age of the battery (I've had my origional G4 'Book for 2 years now and I've been overdue for a replacement for a while).

    Now guessing randomly.........

    Caution: Just blowing smoke out my ass...

    It seems unlikley but it *may* be that 10.2.4 is reporting the charge of the battery more correctly than previous releases? Could it actually be highliting that your battery charge is not as high as it should be if it was a new battery?

    Or is that bullshit? :/

    (Don't ask me, I'm just a software monkey :)

    1. Re:Knackered Batteries by brarrr · · Score: 1

      no, having had the same problem (not charging past 64%) it will turn out that you need a new logic board. get applecare quickly... oh wait, two years old and you're f'd

      --
      to email me: take my /. handle and append .net preceded by charter.
    2. Re:Knackered Batteries by @madeus · · Score: 2, Informative

      it will turn out that you need a new logic board

      The motherboard - No! Really, no it's not!

      As mentioned I'm not a hardware engineer - but I am a systems engineer - and (or so I like to think) not a complete muppet.

      If your battery starts acting up, but has been otherwise fine for over a year and half, it's not going to have been your motherboard. Really.

      If you installed FIRMWARE on your motherboard then broke the firmware in such a way that you couldn't then flash it and that firmware then caused some interference with the recharding (all of which being massively unlikely and very definately not in my case, or I suspect anyones) - then yes, you would need to do that, but my firmware flashes just fine so no it's not that.

      I think you may be getting confused between on board batteries (which hold things such things as the system date and time, and - once a upon an OS long long a go - the background pattern on your desktop). I've certainly heard of unscrupulous sales weasles telling people their computers (e.g. iMac's) have 'expired' and they need to get new ones when this happens, but in reality even this can be replaced (for the cost of a new battery, which costs all of around $5 from your local PC hardware store).

      oh wait, two years old and you're f'd

      In fairness you can buy Apple Care anytime, if you buy a standard minimal extention at purchase time your covered for three years.

      I'd *always* recommend this for any iBook or PowerBook (it's not like one of those horrible rubbishy in store insurance rip offs), it may *seem* like a lot but Apple are VERY good at replacing stuff if covered by Apple Care, even when you've done something stupid to abuse your computer. Not much point in it if you have a iMac or Desktop though (unless you have pre-teenage children or are amazingly clumsy ;).

      Doesn't bother me much, I've now have my PowerBook G4 in a rackmountable Cisco 2500 chassis while I mull over whether to go for a new 12" PB or a 17" PB with DVD burner...Hmmmm......

      (Interesting: I've been informed by our local rep they have loads of trouble with the 15" case design - and I can't think that he'd have any reason to lie as he know I'd probably just opt for the smaller 12" instead. The 12" and 17" design certainly seems a lot more sturdy, the 12" in it's iBook like case certainly more so, though I think the screen is a little cramped - think I'll wait till they increase the resolution on it).

  13. Same here... but under 10.2.3 by hysterion · · Score: 1
    Last week we had an 18-month-old iBook's battery exchanged, under Apple extended warranty. (Glad we took it...) It had started to systematically go flat in about 20 minutes (of watching a dvd).

    The catch is... it was (and is) still running 10.2.3. For us, that upgrade seemed to have triggered the problem.

  14. Re:Clamshell iBook went from 2:30-3hrs down to ~1h by RevAaron · · Score: 1

    I had this happen to me over the course of about a year and a half. Went from 3.5-4 hours of battery life down to literally 10 minutes on a full "charge."

    After asking around, reading up on the web, I found that not using your battery often, but leaving it in, can cause this. That is, most of the time, I use my iBook at my desk on AC and for a while, very rarely had it running on battery. I bought another battery and have been making sure to run the battery down and haven't run into the problem- but even if I were going to, I don't think it'd start for a few more months.

    --

    Working toward a usable PDA environment in the spirit of Newton OS: Dynapad
  15. Re:Clamshell iBook went from 2:30-3hrs down to ~1h by berniecase · · Score: 1

    Everything I've ever seen says that discharging a battery all the way down to zero (or near-zero) can be bad for it (i.e. shorten its life due to complete draining), so this is why I try not to do that on my PowerBook's battery, which is 3 years old, and still gives me ~2hrs of life.

    I constantly have it plugged into AC, with the battery in. I wonder if iBooks are different. I would imagine that the battery's life would be severely shortened if the iBook tried to keep charging it even after it had reached 100% charge. But, that doesn't explain why this problem started with the 10.2.4 update.

  16. Instant Battery Death by paranoidsim · · Score: 1

    I just got a new TiBook 15, 1GHZ, OSX 10.2.4. A week after I got it, I was using the battery power and around 80% the screensaver came on right in the middle of my work! Then minutes later the laptop went to sleep (also in the middle of my work). No questions asked, apple replaced the battery (overnight I might add), could the problem be defective batteries?

  17. Power Manager / Date Reset Connection by seigel · · Score: 4, Insightful

    After reading some posts, I was wondering if anyone sees the relationship between the date reset problem reported when people upgrade to this release (10.2.4) and the Power Manager, which when reset causes the date to be reset as well?

    thoughts?

    Cheers

    1. Re:Power Manager / Date Reset Connection by stochasticprocess · · Score: 5, Informative
      You may be right, seigel. I had a similar problem with a non-charging battery when receiving my 2002 iceBook (running 10.2.4) back from a logic board repair. The battery would discharge as expected, but would only recharge very, very slowly. My battery was about 6 months old and I duplicated the problem with a 3 month old battery as well.

      Solved the problem by resetting the Power Manager:

      http://docs.info.apple.com/article.html?artnum=144 49

      and I am now getting 3.5+ hrs battery life from both batteries.

      Hope this might be useful as a first line strategy, before having to contact Apple, to see if it is indeed the battery which is at fault.

  18. Re:Clamshell iBook went from 2:30-3hrs down to ~1h by RevAaron · · Score: 1

    Heck, I don't even have 10.2.4 and ran into the problem we're talking about. Looking at the comments, it sounds like most people aren't running into 10.2.4 problems with their batteries.

    --

    Working toward a usable PDA environment in the spirit of Newton OS: Dynapad
  19. Re:Clamshell iBook went from 2:30-3hrs down to ~1h by berniecase · · Score: 1

    Well, we weren't running 10.2.4 the first time this happened. I think my gf's battery was still running one of the 10.1 releases.

    Sounds like hardware issue, to me.

  20. Re:Clamshell iBook went from 2:30-3hrs down to ~1h by Anonymous Coward · · Score: 0

    Yeah, my 600MHz iBook (2002) went from 3 hours to about 1:30 hours. There is no way I'm paying for a fix. I'm demanding a replacement from Apple.

  21. iBook bad disk driver code? by Anonymous Coward · · Score: 0

    I've noticed tons of more problems with my FireWire HD, Combo Drive, and 20GB HD since updating. Specifically, I can't burn CDs anymore, transferring files to/from HD/FireWire HD oftem comes up with "Sorry, unexpected error...". I recently bought a AirPort and that fried (I could smell smoke) on me. This is starting to really bug me.

  22. I get 2 minutes of life from my battery by VelvetHelmet · · Score: 1

    My 9 month old iBook (OS 10.2.4) now only works for about 2 minutes with the battery. It has progressively gotten worse over the last 2 months to the completely unportable way it is now.

    The local Apple shop won't just exchange the battery; they have to order it from Apple as it is a warranty issue. What a pain, especially now that they are 3 days beyond when they told me it would be in.

    I like everything else about my machine but this battery issue really sucks.

    1. Re:I get 2 minutes of life from my battery by Mikey-San · · Score: 5, Informative

      This is how inventory works in retail-service shops.

      The regular Slashdot "I know more than you, here's how it should be" people will chime in, but I don't give a shit. I've been doing this for years.

      If my ordering guy orders twenty PowerBook G4 batteries to put on the shelf, I can't just take one and stick it in someone's machine and call it a day when I need to replace a battery.

      Doing so adds extra fucked-upedness to my ordering guy's inventory system, and DOES NOT integrate with Apple's Global Service Exchange system for tracking and completing repairs. It's not meant to.

      Apple has its own DIRECT channels--that's right, kiddies, most of the stuff you see in the store comes not from the manufacturer directly, but a wholesaler like Ingram Micro--to get service parts to service providers.

      By using the in-place service system and channels, the customer gets:

      1. Service that's integrated tightly with Apple.

      2. The ability to track their own repair on Apple.com.

      3. To avoid middle men like Ingram Micro. They suck. Hard.

      Doing it the "give me one off of the shelf, you stupid lackey" way gets you:

      1. Nowhere.

      2. Absolutely no record of your computer ever having been repaired by a service provider; your machine won't have any history with Apple. This is a BAD THING, because if you start to have stranger issues down the road, and tell Apple you had X problem before, and they don't have a case or dispatch number to look up, you're "S.O.L.", as they say.

      3. Charged for a battery, 'cause the service provider can't send a battery to Apple for no reason. (Think about it: You get a battery off of the shelf, and they send the defective/failed battery back to Apple. Apple didn't send one out, but they just got one back for some unknown and inappropriate reason. Apple to service provider: "WTF?")

      Also, here's something else to consider which might not be apparent unless you've worked in retail-service situations before:

      You order your stuff for the showfloor, FOR the showfloor. You order your demo units FOR the demo counters. You order service stuff--you get the point. You can always say, "I ordered twenty iBook power adapters for the shelf," and know that's how many you're going to have until people start buying them. You know how many you have to order, because a smart ordering guy will conference with the sales manager (and staff, depending on the size of the operation) and find out he needs to order another dozen because demand is trickling off as of the past month.

      Service is a different beast. Sometimes, it has patterns similar to sales, most times it does /not./ If sales and service are pulling from the same pool of stuff, things will get hosed quickly. Some might say, "Why not talk to the service manager, too?" Well, that's great, if they can say, "We'll need X units from App--oh, shit, yeah, our ordering process is completely different, sales goes through a distributor and we don't, and we can't stock exchange parts. Never mind."

      No, not all places go through Ingram. Some go through Apple directly. Not all. Even the ones who do face the rest of the other problems.

      Efficient customer service requires an efficient, right-method-for-the-job, organized back-end.

      I need service parts, I go through service channels /streamlined for service./

      I need to sell someone something, I go through sales channels /streamlined for sales./

      I need to get flamed, I post to /Slashdot./ ;-)

      Anyway, those are my dual shiny, copper discs. Flame on.

      -/-
      Mikey-San

      --
      Mikey-San
      Karma: +Eleventy billion (mostly affected by watching Celebrity Jeopardy)
    2. Re:I get 2 minutes of life from my battery by rhombic · · Score: 2, Insightful

      You forgot:

      'Doing it the "give me one off of the shelf, you stupid lackey" way gets you:'

      4. Your new battery, in hand, with which you can walk out of the store and be up and running

      While,
      "By using the in-place service system and channels, the customer gets:"

      4. A multi-day (or multi-week) wait for a part that they can see sitting on the shelf in plain view!

      This is called annoying customers who will go to another provider the next time they need a machine.

      Retailers need to choose how highly they value customer loyalty vs. the ease of using the aforementioned channels. If a retailer makes me wait days to replace a defective item when I know that they have it in stock "for the showroom", I can personally guarentee I would never, ever use that retailer again, and tell all my friends about the experience.

      --
      1984 was supposed to be a warning, not an instruction manual.
    3. Re:I get 2 minutes of life from my battery by Anonymous Coward · · Score: 0

      Ah, if only one could do it that simply. What most customers dont realize is that the reseller cannot simply "take one off the shelf" and give it to the customer. Doing this creates an inventory, purchasing, and part reimbursement nightmare. furthermore, while you could easily go to another retailer and "demand" said battery off the shelf, if they're doing it the correct way, they'll make you wait for the service replacement part. For illustrative purposes, one doesnt walk into a Mitsubishi dealership and say, "My steering wheel is busted, give me the one out of this car." No, the dealership order's you a new one from the warehouse, or from the manufacturer. The service and support channels are in place for very specific reasons. They keep things organized, differentiated, and they keep the quality up. Service parts stay in the service distribution channel, and retail parts stay in the retail distribution channel. To quote Ghostbusters, "Dont cross the streams." If you are so totally desperate to have your battery this very instant, Apple does offer you the option of purchasing a new battery. If you want to allow Apple to do it's job right, not to mention allowing the retailer to do their job right, you show a little patience and consideration while the reseller facilitates your replacement. Besides, if you're really nice and friendly, most resellers might be willing to go out of their way to loan you a spare battery out of service while you wait for your new one. The rules exist not to screw you, make your life harder, or make you wait. They exist to benefit you, me(the reseller) and Apple. If we threw procedure to the wind, the system would break down, and instead of getting a replacement battery you'd get a boiled free range hamster. So, before you get bent over a battery(yes, its a lithium ion power cell, a cosmic spec, rather low on the lifetime importance scale) realize that the resellers are busting ass to provide you the service they do. They move through hundreds of parts a week. Most of the techs work around 80 hours a week, and we wont even talk about the paper trail that follows all of this. The sheer fact that we pull it all off every day is impressive. The end all rule is, treat the customer in a way that you yourself would like to be treated. Be patient, and allow the system to work in the way in which it does. And be nice to the geek that you deal with. Appreciation goes a long way.

    4. Re:I get 2 minutes of life from my battery by rhombic · · Score: 1

      To carry your analogy a bit, I'm not asking the dealer to pull a steering wheel out of a car, or to open the box of a complete system and pull out the battery for me. But what if said Mitsu dealer has a stack of new steering wheels sitting there, and I need a replacement, and he says, "Good customer, pray ignore yon pile of steering wheels. They are earmarked for those customers wishing to buy a spare steering wheel for their conveyances. Please drive around with your broken steering wheel for a few days, ignoring that your car only turns right and not left, while we order another identical to those in that pile, for your needs". I think I'm going to be justifiably ticked off. In fact, if that's what Mitsu wants, then I see no reason to return to said dealer when time arrives for my next auto purchase.

      Not trying to sound harsh, but please don't appeal to my altruism. This is a business transaction, not a fund-raiser for starving chihuahuas in St. Croix. If Apple implement rules that keep inventory on the shelf, doing nothing, while your customers are incapacitated, then Apple deserves the relatively minor position they play in the personal computer marketplace. If they want to bend over backwards, as many retailers do with loaner batteries, etc., then they deserve return business

      --
      1984 was supposed to be a warning, not an instruction manual.
    5. Re:I get 2 minutes of life from my battery by Anonymous Coward · · Score: 0

      screw you - every one and their friggin brother is screaming about their battery and you're pissed because the local apple shop is late with yours? because they 'said it would be in' - well it's not - grow up. Why don't you call AppleCare yourself and have them send it to you rather than blame the guys at the shop? jerk

    6. Re:I get 2 minutes of life from my battery by Anonymous Coward · · Score: 0

      It's the retailers who bend over backward with loaner batteries, not the manufacturers. Apple is fairly normal in terms of manufacturer policies on this sort of thing.

    7. Re:I get 2 minutes of life from my battery by MoneyT · · Score: 1

      except as has been stated before, this is standard practice in the industry period. Next time maybe you should buy from apple directly, 2 day air for replacement parts is very nice. But you chose the dealer route, now you play by the dealer's rules. Did you even ask if they could loan you a battery from their testing inventory?

      --
      T Money
      World Domination with a plastic spoon since 1984
  23. What's happening? by 2nd+Post! · · Score: 3, Interesting

    I just got my PowerBook battery replaced, and this was the situation:

    Charge to 100%
    Unplug
    At about 70%, the battery would instantaneously go to zero and sleep.

    Rinse and repeat.

    However, what the article *seems* to describe is batteries not charging fully, or batteries with reduced lifespan.

    My new replacement battery has a lifespan of 4 hours and 20 minutes
    My old spare battery has a lifespan of 3 hours and 40 minutes
    The dead replaced battery had a lifespan of about 20 minutes before dropping to zero, even though it reported a full charge.

    Is this what others are seeing? The 10.2.4 problem doesn't seem to sound like any of these. The new battery is fine, the spare battery just sounds old, and the dead battery sounds like it was broken.

    1. Re:What's happening? by Anonymous Coward · · Score: 0

      I would only get 20 mins it would go from 100% down to 80% then zero.

      Reset PMU but battery is fucked. I should be getting a new one today (or so says apple)

  24. Original Pb G4 doing fine. by Tjp($)pjT · · Score: 2, Interesting

    I still get 2-3.5 hours off my original G4's battery. I do find the annoying fan noise has gotten louder over the years and the fan seems to run more, but battery life is still pretty close to the day one figures. Most lithium battery tech wants the batttery "topped off" frequently for maximum life (unlike some older NiCd technology). I've only deep discharged (below 20%) maybe 5-6 times. If you deep cycle your batteries, then expect periodic replacements. It is much better today than when 1-2 hours (if you were lucky) was enough to drain a laptop a few years back. Now I hook into the airplanes power when flying, the hotels when I travel, the cars when driving... And obviously the houses when home. As the battery technology gets better look for easily removable ones to disappear. (My cell phone/pda does not have an externally replaceable battery already.)

    --
    - Tjp

    I am in wallow with my inner money grubbing capitalistic pig. ... Oink!

  25. PB Battery Woes by WebBug · · Score: 0, Redundant

    Lithium Ion batteries can be recharged about 500 times maximum.

    that is almost certainly the net sum total of the problem.

    --
    Later . . . . . . WebBug // I don't really have 8 arms but . . .
  26. Same old story by jcbphi · · Score: 5, Interesting

    These claims seem to crop up everytime Apple releases a new update to OS X. I remember reading the exact same claims when 10.2.3 was released, in the Apple support forums.

    Lithium Ion batteries (the type used in the iBook/TiBook) simply don't last very long. Best estimates I've heard is 300-500 charge cycles. Depending on how often you charge your battery, its easy to go through this problem.

    I had awful problems with my iBook battery, after only 5 months. In a matter of weeks, it went from 4 hours of battery life to under an hour. But when I did the math out, my estimated charge cycles in those 5 months was around 400.

    Nothing to do with the OS update...just a battery at the end of its life. Good thing it was still under warrenty...after a few calls to Apple tech support I got a new battery.

  27. Hey, iBook / PowerBook user! by 3-State+Bit · · Score: 1

    Yeah, you. Aren't you wishing you could easily go back to 10.2.3, with which there was nothing wrong, and from which you had no reason to upgrade?

    You wouldn't be if you had listened to me.

    1. Re:Hey, iBook / PowerBook user! by Anonymous Coward · · Score: 2, Informative

      Dumbass. As this guy points out, 10.2.4 fixed a VERY critical bug for many of us, which caused kernel panics fairly often upon logout. I don't know about you, but I like software upgrades that make my machine more usable. Thankfully I wasn't affected by the battery issue, but for anyone who was affected by both, your snotty 'if it ain't broke, don't fix it' attitude certainly isn't the solution either.

  28. A correction: by peekitty · · Score: 1

    Techs ALWAYS give answers just to make you go away. And of course, it's bullshit.

  29. my battery is very sick by Jeremy+Erwin · · Score: 1

    I have an ibook-500
    Much to my dismay:
    voltage=12236 flags=5/0x005 amperage=1200 capacity=219 current=214 [97.7%]

  30. 10.2.4 kiling battery life by Anonymous Coward · · Score: 2, Informative

    Don't have time to register, hence the anonymous thing...

    I work for a school district as the Apple Service technician, and I've seen a sudden upsurge of batteries needing to be replaced of late... I've noticed a few things:

    1) Our batch of iBook (dual USB) batteries seem to be slowly giving up the ghost after being in service for about 14 months - for example, my own personal machine from this batch will work fine till about 50% (with brightness all the way up) or 30% (with brightness down to 1 bar) before it suddenly drops into sleep mode - no warning whatsoever. Other problems seen include a battery that will only charge while computer is shut down or in slee and one battery that registered 100% charge but would completely die after 10 minutes of use.

    2) Our newer iBook (16VRAM) machines are doing similar things but much quicker. These machines have only been in service since September!

    3) Except my own personal machine (which is 10.2.4), all these iBooks are running under 10.1.5.

    Finally, battery charge can be very subjective and time consuming to trace down... I saw a link to a little app, X-Charge, which simply graphs your battery charge - very handy for charting your battery life. Link is http://www.pol-online.net/index.php?page=freewares .

    Anyway, that's my 2 cents, hopefully it helps a bit.

    Jeff

    1. Re:10.2.4 kiling battery life by krswan · · Score: 2, Insightful

      I have a 16 station iBook lab (purchased last summer) in my classroom and have been having battery problems that started before 10.2.4 - I replaced 2 batteries through Applecare already, and have 3 more that need it now too. These last three started haveing problems before I upgraded. I wonder if the real problem is hardware, and the timing of these failures is just being associated with the OS updates.

  31. what version of the update? by Anonymous Coward · · Score: 1, Interesting
    there appears to be 2 "camps" of updaters


    those that performed the 10.2.3 --> 10.2.4 update are now complaining about modem issues, battery problems


    those that performed the "combo" update 10.2 --> 10.2.4 don't seem to have any of these problems


    I wish people would mention WHICH update they performed


    I did the "combo" update on my iBook and have had zero problems so far.

    1. Re:what version of the update? by grue23 · · Score: 1

      I updated 10.2.3 -> 10.2.4 on a powerbook 800 and have seen no battery problems. i never use the modem, so.

    2. Re:what version of the update? by achbed · · Score: 1

      Not so here. Just had my iBook in for repair, and decided to do a "fresh" install of everything from scratch. 10.2.4 was released while it was in the shop, so I did a 10.2->10.2.4 combo update ,then reinstalled all my apps. I then noticed that my battery life went to hell. I let it go for a while, but after reading about similar complaints with 10.2.4, I looked a bit further into the problem. It seems to be an issue with the 10.2.4 software updating the chip in the batteries to lower their capacity incorrectly. I have two batteries - one get 90 minutes (closer to what I had previously, but stll pretty low), the other about 20 minutes (drastically dead comparatively). The "deader" battery was in my system during the install - the "better" one was not. What's appalling here is that there has been no official Apple response, even to the over 100 messages about this on their own discussion boards! I am getting the one battery replaced, then I'm testing some options. If I kill the second battery, I'm calling up my corporate Apple contacts and bitching them out for the lack of public info.

  32. ...I want what he's having... by FredFnord · · Score: 1

    With which there was nothing wrong?

    Oh, PLEASE. I mean, yes, I *like* MacOS X, but it's kind of a hard sell, convincing me that there was nothing wrong with 10.2.3. And I'm not saying that just to be annoying... there are a bunch of things that annoy me about X, and I installed 10.2.4 hoping that some of them would be fixed. A couple of them were, neither of which were on the list.

    (An example: there was an issue where a feature I requested a year ago, dragging files or folders into standard nav services dialog boxes would select that file (for open boxes) or the location of that file/folder (for save boxes). They implemented it as of either 10.2 or 10.2.1, but it didn't work in a number of cases, including mounted disk images. Now it does.)

    It also, as has been pointed out before, included several security fixes.

    The updates have lots of little fixes, and tend in the direction of making things work better. I like that tendancy, so I install them. You can ignore them if you like, but don't tell us that updating is dumb. This is not MS... for every one thing Apple breaks in an update, they tend to fix dozens.

    -fred

    --
    Sign #11 of Slashdot overdose: You see the phrase 'moderate Republican' and you wonder if that would be a +1 or a -1.
  33. I thought it was just me... by cryptochrome · · Score: 2, Informative

    For the record, I'm getting less than 5 min of life on my battery (which I now use only because it still works for sleep). Now that I think about it, it has been progressing this way since after upgrading to 10.2.4.

    Any hope for a software fix? My trusty Wallstreet never had this problem.

    --

    ---If you can't trust a nerd, who can you trust?

  34. Something is wrong here... by CottonEyedJoe · · Score: 4, Interesting

    I'm typing this from my iBook dual USB (2001 500 MHz) on the original battery. I was about to buy a new battery until I saw this article because of recent rediculously short battery life I've been getting (30 mins or less) Well, I tried something after I saw this article and, lo and behold, I've been running on 0% battery life (incl the green LED's) for the past 30 minutes. I'd be curious to know how many of those who report very short battery life have tried going beyond the system warning... cause mine is still running.

    1. Re:Something is wrong here... by macaddict · · Score: 2, Informative
      I'd be curious to know how many of those who report very short battery life have tried going beyond the system warning... cause mine is still running.

      I had the exact same thing happen with my clamshell (firewire) iBook. However, if the energy saver kicked in, it wouldn't wake up unless I plugged it in.

      I tried something I saw in the Apple Support discussions that seems to have worked. I got a VST charger and recharged the battery fully--and everything seems to work fine now. It seems as if the iBook wasn't recognizing the battery and the charger reset it or something.

      I found the charger on eBay for $5! Here's the Dutch auction:

      http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&cate gory=25437&item=3405556190&rd=1

  35. how to maximize battery life? by zarqman · · Score: 3, Interesting

    okay. i'm seeing several comments about battery life and that liion batteries should be treated differently from nicad and nimh batteries.

    i know in nicad days, it was best to let them run down and then charge them fully. from my experience with cell phones and nimh batteries, that's a relatively good idea there with them too, although their propensity to develop memory was weaker.

    but, what's best with modern liion batteries? should i keep my laptop on the charger whenever possible? let it run down to xx% and then charge it? is there a difference in how i should treat them in my cell phone vs. my laptop?

    --
    geek friendly VPS's and free API enabled DNS : zerigo.com
    1. Re:how to maximize battery life? by poopyhead · · Score: 1

      yes.. feed us information. :)

      I'm not really sure what the 'proper' way of getting the best life out of a liion battery either...

      --


      Wes - Crazy like a fox.
    2. Re:how to maximize battery life? by Jon+Abbott · · Score: 2, Interesting

      According to the Apple KB document 10970, lithium ion batteries should be depleted fully before recharged. It also says that fully depleting the battery isn't absolutely necessary, but is recommended.

      Other useful Apple KB articles to follow are 18241 and 88104 (PowerBook Power and Battery Frequently Asked Questions, Parts I and II).

      Apple's Knowledge Base can be found here.

    3. Re:how to maximize battery life? by Red+Rose · · Score: 1

      Afaik that is bullshit, i've read (some years ago) on various manufacturer's pages that lion batteries like being full.

      Best reference i can provide is: http://www.powerstream.com/li.htm, they say a safety mechnism for overdischarge of lion batteries should implemented: "stops discharge when battery voltage falls below 2.3 volts per cell"

      From my own experience, it's just about carma.

      So keep 'em full.
      --
      Ain't got an Apple, yet.

      --
      Nothing is worth dying for, except life.
    4. Re:how to maximize battery life? by Jon+Abbott · · Score: 2
      Afaik that is bullshit, i've read (some years ago) on various manufacturer's pages that lion batteries like being full.
      So why have a battery if you're not going to use it sometimes? :^)
    5. Re:how to maximize battery life? by MoneyT · · Score: 1

      Apple recomends in their instruction manuals (you know, those funny books with all the pictures that came with your computer? No those weren't for your daughter to color in, oh well...) that to maximise your battery life for the duration of your laptop's life (or the battery's life as the case may be) to run it down without any interuptions untill the first low battery warning appears, and then plug it back in and allow it to charge fully.

      --
      T Money
      World Domination with a plastic spoon since 1984
  36. More lessons in the reasonable world by Mikey-San · · Score: 2, Funny

    Let's do it your way:

    Guy: "My battery isn't working right."

    Dude: "Okay, lemme check it in and check it out for you."

    Dude does his diagnosis. Battery is hosed. Replace battery, Dude says. Guy comes back the next day.

    Dude yanks one off of the shelf.

    Guy goes home.

    Dude's internal service report reads: "Replaced battery with one from the shelf."

    Dude: "Hey, Ordering Man, I replaced that Guy's battery with one of the twenty you ordered from the distributor instead of getting one specially shipped in from the manufacturer."

    Ordering Man: "Okay, I'll pay our distributor with the reimbursement from the manufacturer."

    Dude: "The manufacturer doesn't reimburse us for the warranty repair when they don't send us warranty parts. I mean, who would? They don't have any way to know for sure that we actually ordered something and did a repair."

    Ordering Man: "So how do I pay our distributor?"

    Dude: "Normally, we don't pay for the batteries we replace under warranty."

    Ordering Man: "Where do you normally get your batteries?"

    Dude: "The manufacturer. Is that a problem?"

    Ordering Man: "Not as long as we pay our distributor."

    Why does this sound like an episode of Bastard Operator from Hell? Because your "high and mighty, the customer should never understand that there are real people with real logistical problems on the other side of the counter" stance is just the kind of mindset that spawns classic BOFH stories.

    Let's look at the scenario a little higher up the ladder.

    Ordering Man: "Hey, Distributor Guy, we used three batteries as warranty replacements."

    Distributor Guy: "What the fuck are you smoking? We pay the manufacturer for those! Where's our money for those!?"

    Ordering Man: "You mean the manufacturer--"

    Distributor Guy: "Of course not, you asshat! Do we look like a service provider? Where. Is. Our. Money."

    Ordering Man: "We're keeping our customers irresponsibly happy!"

    Distributor Guy: "And you're making our lawyers happy. Money, please."

    Or from another angle:

    Distributor Guy: "Here's our monthly invoices."

    Manufacturer looks over the NET-30s.

    Distributor Guy: "These ten thousand batteries here, they're warranty replacements. Please give us that money back."

    Manufacturer: "You were talking about smoking crack earlier ..."

    Oh, wait!

    It doesn't always work that way in retail! Sometimes, the person above you doesn't get paid until you sell things! (See Bungie's old Rant on how video games get shelf space for more goodies here.) So you might think that this solves the problems itself, right? On the contrary, it causes more!

    So we have this scene instead:

    Distributor Guy: "Here's our monthly invoices."

    Manufacturer looks over the NET-30s.

    Distributor Guy: "These ten thousand batteries here, they're warranty replacements. We don't need to pay you for /those./"

    Manufacturer invoices Distributor, who is $100,000 short because of warranty replacements. Distributor, meanwhile, invoices all of those local shops doing replacements with store stock for that $100,000. Well, the local shops can't/don't/won't/shouldn't pay because the customer didn't pay anything--it was under warranty each time.

    Local Shops say to Manufacturer, "Give us this money, so we can pay Distributor, who can then pay you!"

    I won't even get into lines of credit and all of the messes that come with /that/ stuff.

    How is this remotely good for you, the end-consumer? Is it really so hard to understand these kinds of logistical concerns from that side of the counter?

    Seems like it. I have to explain this more and more these days, as people want EVERYTHING IN TWO SECONDS FLAT. They can't hold on to their machine while the new battery arrives and eliminates all of these problems (and thus, reducing your beloved shop and manufacturer's internal costs and troubles, IN TURN making your shit cheaper in the long and short run), because that just "isn't good customer service". I can't tell you how many times a loaner computer has been demanded of me because of a dispatch (mailed-in) repair or I'm repairing a machine that isn't functional. By your logic, I should just give the guy a new computer off the shelf!

    Part of good customer service is the good customer. Someone once told me that, and it's the complete truth. In this world, you get what you give.

    If you're upset with a shop's service, they DO have an obligation to make it right. If you're an asshole, making un-thought-out and unreasonable demands, they have the right to be human and watch you walk out of the door.

    Instead of acting like a toddler and taking your toys home, if it takes more than a few business days to get that battery, /complain to the source of the delay./ Getting uppity with the local shop puts an extra step in between that and your complaint getting to the manufacturer (yes, a good shop will bitch to the manufacturer when they can't get parts on time, don't worry about that ;-)) ... It also will get you an annoyed sales or service department.

    We're humans, Goddamnit. Treat us like we are, and understand that we don't like waiting a week for a part we should get overnight or within two business days, either. "Just give me one off of the shelf" is a more complicated imperative than it seems. ;-)

    -/-
    Mikey-San

    --
    Mikey-San
    Karma: +Eleventy billion (mostly affected by watching Celebrity Jeopardy)
    1. Re:More lessons in the reasonable world by rhombic · · Score: 1

      Of course people want everything in two seconds flat. That's not being an inconsiderate prick, it's simple business reality. You, as a business person, can either:

      1) choose to try to satisfy said customer and have them come back next time they have $$ to spend

      or

      2) explain to the customer standing there holding $nonworking_component why they should give a flying pigs arsehole what your logistical problems are, and that they should be happy to walk back out with $nonworking_component, staring longingly at $working_component sitting on shelf that they can't have, because it's going to help your bottom line, and indirectly to feed starving children in third world countries and cure bad hair. Anyway, they'll have their replacement in a few days. Maybe a week or two, tops. And they should be happy to hold onto their nonfunctioning device for that time. Maybe it will make a nice (nonworking) conversation piece. Because it's helping your business to hold down it's bottom line, and they should care out of the goodness of their hearts.

      Right.

      No customer could care less what your problems are. I've yet to meet a person who says, "Boy, I sure hope I'm doing what I can to help this store to hold down their costs, and indirectly the prices I pay, even if it means some inconvenience to me." Customers simply, positively, don't care. Not even a little bit. And if you don't want to accept that and take care of your customers, there are plenty of other businesses who will. Not because they like these customers, or want to make them feel happy and warm and fuzzy. Simply because they know that no business that torques off their customers can survive. And that if they keep the customers happy, they stand at least a little chance of making it to the next quarter.

      I'm not suggesting that businesses should do whatever a customer wants in any situation. But sometimes, every now and then, you're going to have to eat a battery, just like every now and then a restaurant's going to have to trash a perfectly good steak just because some annoying guy (who's cholesterol is 450 and shouldn't be eating it anyway) feels it's a touch overdone. Because if they don't next time that annoying guy is going to go to Morton's rather than Ruth's Chris, and he's going to tell his friends what a horrible lump of charcoal you put in front of him. And that will translate into lost sales, and layoffs, and then an annoyed ex-employee puts a paper bag full of dog feces on your doorstep and lights it on fire, and none of us want that to happen.

      I have my own business to attend to. And my laptop has to travel with me. And it has to hold charge. And if it doesn't, I'm going to get a replacement. What am I going to do? I'll tell you what-- if you won't replace it off the shelf, I'm going to buy a new battery from you. And get my old one dealt with under warranty. And when I get my replacement battery, I'm going to return a now used battery, well within the thirty days or whatever your return policy is. Because I, as a customer, no more care about your problems than my customers care about mine. Do you think the people I work for care that my battery's not working? No, all they see is that I didn't fix the parts of my presentation that needed fixed on the flight, and I look unprofessional. And they're not going to hire me. So see, caring about your problem will create problems for me, and that's not something I'm going to do. I'm going to care about MY customer's problems, because that's where my money comes from. And since your money comes from people like me, I'd suggest that you care about our problems, and figure out how to deal with your own rather than appeal to our sympathy. 'Cause my friend, it just ain't there.

      --
      1984 was supposed to be a warning, not an instruction manual.
    2. Re:More lessons in the reasonable world by Anonymous Coward · · Score: 0

      And it is exactly that self serving unappreciative attitude that makes service providers not care if you return to their location or not. One lost anoying customer is easily outweighed by the ten or twenty who do appreciate what it takes to turn around machines and replacement parts as quickly as we do. Service providers notice courtesy. If you are friendly and pleasant, we remember that. If you're rude and insensitive, we remember that as well. If a customer reads me 20 minutes of shit, I'm certainly less inclined to go out of my way to service his machine as fast as possible. Besides, any retailer worth their salt wouldnt take a return on a battery you'd used as an interim while waiting for a service stock replacement. retailers reserve the right to refuse sales, service, and returns. And, speaking of returns, have you ever noticed that the apple store online has not got a "return" button? All hardware sales are final, thanks. Enjoy both batteries.

    3. Re:More lessons in the reasonable world by rhombic · · Score: 2, Interesting

      Damn, I knew there was a reason I carried around that $PC. And I am totally polite to the staff of businesses that treat me well (like $PC_maker) and that take care of me (like $PC_maker), and Do The Right Thing(tm) (like $PC_maker). When a business treats me well, I mention it to my friends. And when a business treats me poorly, you can bet I'll mention that to my friends as well. When I had a battery replacement under warranty w/ $PC_maker, they overnighted a replacement to me, and after I received it I sent back the defective one. So as far as I can tell, the turn around for a mail-order company in the middle of Texas is doing better than the fuzzily referenced apple store in my local mall.

      "any retailer worth their salt wouldnt take a return..."

      I always check return policies before I purchase hardware. With the major retailers (BB & CompUSA), the open box, non defective return policy is two weeks minimum, 15% restocking fee. If I really need the battery, I'll consider that a ~$20 rental of the battery for those two weeks. Not bad. And if the retailer doesn't want to honor their published return policy, I'll have no hesitation to dispute the charges w/ my credit card company. I've never seen a retailer not honor their return policy, and I'd never buy from a hardware dealer that had no refund within two-weeks policy. Guess I won't be getting that Apple. BTW, if I'm not happy with my system or anything else I've bought from them, $PC_maker will take it back within 30 days, no questions asked, no restocking. I just have to pay shipping.

      I see no reason to ever be mean to sales or service people, or impolite. But if their store's policies are not satisfying me, I'm going to (politely) go somewhere else. And if that's how Apple chooses to treat their customers, I'm sure glad I'm not one of them. My God man, you're actually proud that they don't take returns? That is the worst attitude toward customers I've ever heard of.

      --
      1984 was supposed to be a warning, not an instruction manual.
    4. Re:More lessons in the reasonable world by mrmez · · Score: 1
      "No customer could care less what your problems are..." That is not true. There are still a great many people in the world who understand that the world does not revolve around them and that reasonable people should not expect unreasonable things. I would be annoyed (by the situation, not by the retailer) but understanding if told that a store could not replace my dead part from their stock because said store would not be reimbursed if they did so. Many people I know would also be understanding. If your sympathy "just ain't there" then you're part of what is wrong with our society. Why do so many people do so many bad things to other people? Because they don't care about others, they only care about what they feel they're entitled to. Well, you don't have an inalienable right to a free battery any more than some crackhead has an inalienable right to my former roommate's bass amp. Taking something to which you have no right without providing any payment/reimbursement is not something you can reasonably expect. You're apparently a real jackass and if the people around you aren't understanding of your problems it may be at least occasionally because you're not understanding of theirs. Get a life and understand that those other bipeds of humanoid appearance surrounding you are also honest-to-goodness people.

      what a nimrod! ***grumble*** whatever happened to common courtesy ***grumble*** and decency ***grumble...***

    5. Re:More lessons in the reasonable world by Anonymous Coward · · Score: 0

      Logisitical problems are solvable. Yes, it would require a system in which Apple, Ingram and the retailer worked together, but they are solvable. One relatively simple solution would be for you to pull a battery off the shelf and put it in the customer's system, send the defective battery back to Apple with a box checked on the form saying that it was replaced from inventory, and Apple to authorize Ingram to ship you a retail-packaged new battery to put on the shelf. The cost to you, the retailer? A few days without that piece of inventory working for you. The cost to Apple? Fewer opportunities to ship out Serviceable Used Parts (that's IBM terminology, Apple probably has a similar phrase). So it's not without consequences, but it is a solvable problem.

    6. Re:More lessons in the reasonable world by MachineShedFred · · Score: 1

      So what's different about $PC_maker shipping you the $Part, or Apple shipping the $Part to $Auth_Service_Center where you can pick it up after they have tested it to make sure it isn't another lemon $Part?

      See where I'm going with this? At least the $Auth_Service_Center gives you the option to get a $Part right then, and a spare $Part may be useful, especially if it is something like a $Wattage capacity consumer removeable $Part.

      Last time I checked, if you are in a tough spot, you can't open the Yellow Pages and find a direct-marketing $PC_maker store in most populated areas and get the part you are looking for.

      And running off on another tangent, is there any reason why $Auth_Service_Center can't order the warranty $Part, and then give you one (1) $Part from the shelf, knowing they have a free replacement $Part coming, and they can send back the defective $Part for a credit / reimbursement / get-out-of-invoice-free-card?

      I'm just a lowly systems engineer, so I have found this discussion of retail distribution / service distribution channels enlightening, but you guys need to think a bit more, and be jackasses a bit less.

      --
      Slashdot still doesnâ(TM)t support Unicode after it was added to the HTML standard in 1997.
    7. Re:More lessons in the reasonable world by Mikey-San · · Score: 1

      Actually, yeah, logistics issues hit us with that, too (replacing shelf stock with warranty parts after the fact).

      The biggest one--I'd write more, but my lunch break is ending in a couple of minutes, sorry, man--is how we're shipped what we're shipped.

      Order a replacement part from Apple or Dell. What does the box look like? Plain carboard, shipping labels, etc. (Airborne Express E-Z Ship labels, for example.)

      Off the shelf, that new battery is in a nice box sans the shipping stuff we see in the back area.

      An idea: "So open the box, give them the battery, replace it, and put it back on the shelf."

      Well, then, something's sitting on the shelf that's been opened before, and isn't what was originally there. Honor system and doubt-benefitting aside, would you buy a new battery off of the shelf if it had been opened? You have no way to know, suddenly, and who knows what warranty implications that might have.

      Might not have any.

      Why introduce such a concern and potential headache? I don't buy opened cereal boxes even if I can't see holes in the bag inside and the stock boy assures me it's perfectly fine.

      -/-

      --
      Mikey-San
      Karma: +Eleventy billion (mostly affected by watching Celebrity Jeopardy)
    8. Re:More lessons in the reasonable world by rhombic · · Score: 1

      I don't think, in general, customers have so much sympathy for a for-profit business that they'll put themselves out for the for-profit business' interests. I've never suggested that there's any excuse for mistreating another person. Please point out to me where I've ever suggested that a salesperson, service person, manager, or any other human being should be mistreated, spoken to harshly, or an any other way have their day made harder? I haven't.

      I never suggested that anyone had an inalienable right to anything. I would never advocate taking something that belonged to someone else. Esp. not a bass amp. The world does not revolve around me, it revolves around the center of mass of the Sol-earth system. Nor do I expect anyone to go to unreasonable lengths to make me happy. I don't feel entitled to anything. I keep my agreements, and I expect others to keep theirs. That includes agreements to service merchandise under warranty. I expect someone who's sold me something under warranty to do their best to fix it if it's not working. As per the agreement made when I purchased the item from them. The people I work for expect me to do my best to service them. I would suggest that asking a customer to ignore your stock of batteries that are sitting there doing nothing, and asking them to hold onto a non-functioning machine, under warranty, for a week while you order The Exact Same Thing As The One On Your Shelf is being more than a bit unreasonable. If the system you've set up produces, as a byproduct, unsatisfied customers, then I'd suggest that you try to see if there's a way to alter your system to produce satisfied customers. Like the computer store I've been using for some time now, who has on more than one occasion replaced a defective part with one from stock. Their system can handle it, they get a happy customer who spreads the word. If your system can't handle it, no big deal. Your choice. But don't expect to maintain happy customers if you're not willing to invest the time into developing a system that works for both you and the customer.

      Consider a store operating both retail and service functions. Could be an Apple(tm) store, or a car dealership. To borrow from another thread, how would you feel if you had a broken steering wheel, and took it to your dealer under warranty. Say they have a stack of perfectly good, new steering wheels sitting there. But those are for customers who want to have a spare steering wheel. They will have to order one for you, and ask, "Would you be kind enough to drive around with a broken wheel for a couple of weeks?" I strongly suspect you'd be more than mildly annoyed at the situation and the dealer. I know I would be. And I probably wouldn't come back. No lack of common courtesy. No lack of decency. But an unsatisfied customer who probably won't be coming back. Not because you couldn't do something, but because you wouldn't.

      Again, this is a business-customer relationship. And in the real world, people don't fundamentally care about a for-profit business' problems. Not that people are mean, or impolite, or jackasses. But they have their own problems, and any business who appeals to a customer's altruism rather than trying to please that customer is not one I'd like to invest in. I save my sympathy for people who need it, not businesses. I have my list of charities, and last time I checked, for-profit businesses weren't on it.

      --
      1984 was supposed to be a warning, not an instruction manual.
    9. Re:More lessons in the reasonable world by MoneyT · · Score: 1

      Consider it this way: If it were not for the proper channels, and the direct line ways of doing things, you wouldn't be able to get your battery free of charge anyway, so instead of holding onto a non functioning machine for a few more days, you'd have a non functioning machine untill you could fork over the cash for a replacement.

      --
      T Money
      World Domination with a plastic spoon since 1984
  37. 2 Hours For Me ... If I'm Lucky by Anonymous Coward · · Score: 1, Informative

    One of the biggest disappointments for me when I went from a Firewire G3 PowerBook (don't remember all the code names) to an 867MHz G4 TiBook this past June was the dismal, by comparison, battery life.

    My G3 PB could easily get four+ hours of battery life when using apps and at least 3-1/2 when doing something really processor intensive like modifying PhotoShop files or watching a DVD (the latter seems to be the real killer). With the ability to put dual batteries in the bays (I loved those bays and miss them dearly!) I frequently worked all day (8 full hours) on battery life when not near an outlet. And, I never replaced either of my two batteries in the three years I used the G3.

    My TiBook on the other hand gets MAYBE two hours of battery life, and that's on a good day. I've seen lots of stuff online about how to "extend" the life of a TiBook battery and recently tried this (http://www.macosxhints.com/article.php?story=2003 0217044725215&query=battery) from Max OS X Hints, which some people think is a bad idea and others good. My result was about a 15 minute increase in the listed charge time, but I'm not sure if it actually added real world minutes. I do have two G4 batteries and both last about the same amount: 1-1/2 to two hours, which is really not long enough to be all that useful.

  38. maybe they're not the best afterall by sonicsft · · Score: 2, Interesting

    While I haven't had this particular issue with my iBook, its logic board promptly ate its self this weekend when I plugged in the AC adapter(no it wasn't surged.) I got an email from a freind with a similar experience this weekend also. While the iBook is a great laptop when it works I can't help but think in the PC world if batteries acted up like this, and logic board randomly failed we would be talking class action lawsuit not discussing it calmly on slashdot.

    -sonic

    1. Re:maybe they're not the best afterall by Anonymous Coward · · Score: 0

      you too?? my logic board told me to f**k off last week after the iBook was closed and plugged in for a few hours, fortunately AppleCare took over and I had it back in about 5 days. I had been having some display flicker problems intermittently, so I think that might had been a warning it was going to go up on me (just had to wait and see)... but, like any sporadic problem, you can't fix it because it's... well... sporadic.

    2. Re:maybe they're not the best afterall by Anonymous Coward · · Score: 0

      Which iBook model?

  39. Compare Specifics -'Book, UpgradePath, BLife, fix? by mrmez · · Score: 2, Informative
    Pismo, 10.2 clean install -> 10.2.4 combo, normal battery life.
    My mother's iBook 2001 500, 10.2.3 -> 10.2.4, what appears to be a problem, the problem persists but seems lessened after resetting PMU.

    I think I'll perform a clean installation and combo upgrade on the iBook tomorrow. :-[

  40. 1.5 year old PB, daily use, still getting 3 hours by kuhneng · · Score: 1

    Just chiming in with another data point:

    My 1.5 year old TiBook 400 still gets 3 hours or so with full brightness. I generally only discharge down to 50% or so, but it's certainly been down to zero several dozen times.

    This is much better than the Dell laptop I had in the past, which spent almost all of it's time plugged in but was only getting 30-45 minutes after a year of use. It also ran the fan intermittently while in standby, which never made much sense.

  41. Yes, this is true by RobTerrell · · Score: 5, Informative

    For those who posted above "you're totally wrong" or talked about battery cycles or whatever, this is an actual issue.

    I have three PowerBooks (TiBook, Pismo, Wallstreet). The batteries of the three vary and at least one is, in fact, very new. After upgrading each to 10.2.4, I saw the exact same behavior, which was previously present in none of them.

    - The reported battery life is about half what it was before the update was installed.

    - If you work through the low power warnings, you'll be rewarded with a fair amount of life in them as the power meter reads 0%.

    - At some point, the book will just sleep with no warning. No, this point isn't quite where you would have expected timewise -- it's not just the reporting of the available power that's at fault.

    I've had a stack of powerbooks going back to the Powerbook 100. I still have a 520c -- if you want to talk about battery cell lifetime issues, that's the one to start with.

    This is totally new behavior for each of the affected systems. The recent system update makes it a culprit, although it's very possibly something else.

  42. Problems on a Powerbook G4 by Jrono · · Score: 3, Informative

    I got a 15" PowerBook G4 a couple of months ago, with 10.2.3, and it had battery problems from the beginning. It would not charge above 96%, and the battery meter would report that it was calculating the time until it would be fully charged. I usually have the computer plugged in, so it went for weeks like that.

    I started trying different things: draining the battery to near 0, resetting the PMU, booting into OS9, and charging with the machine powered off. I also upgraded to 10.2.4 around this time. It's maximum charge started to drop. First in the 60s range, then 30s, and 20s. When I finally drained the battery completely, it would not go above 0%.

    I called Apple and had a replacement battery sent, which seemed to work fine at first. After a few days, the charge was at 97% and had been plugged in all that time. Before I called up Apple again (this time fearing the computer itself was defective), I decided to look it up in their online help database, and came across this, which says that in OS X, the battery is kept charged between 95 and 100%, and charges back up to 100% after going below 95%. This is for various PowerBook and iBook models running Mac OS X 10.0 and later.

    I don't trust this very much, since I have never noticed this type of behavior on other laptops. It seems to work fine now though. If I power off, it charges back up to 100%, otherwise it seems to stay around 97%.

    1. Re:Problems on a Powerbook G4 by Jon+Abbott · · Score: 1

      This is normal behavior for the Powerbook G4 -- don't panic. :^) The main reason why this is done is because of the limited amount of recharges that a lithium ion battery can take. By recharging only when it reaches 95%, the total number of recharges over time is greatly reduced, thereby increasing battery life. I agree that it is confusing at times, but if it provides a longer battery life, I feel that it's worth it.

    2. Re:Problems on a Powerbook G4 by b1t+r0t · · Score: 1
      It would not charge above 96%

      Did you try removing and re-inserting the battery first? I thought it was my new BTI battery doing this, but maybe it was a system software change at about the time my second Apple battery died. It will charge up all the way if I let it discharge sufficiently, but it will not "top off" the battery if it loses a few percent from being in sleep mode. I suspect the topping off was the reason my first two (Apple branded) batteries lasted a little over a year each.

      and the battery meter would report that it was calculating the time until it would be fully charged.

      This is a bug that appeared in 10.2.0. My Pismo happily showed that the battery was charged in the battery menu right up through 10.1.5. Then Jagwyre came out and when it was full it would say "calculating". I think they finally fixed that in 10.2.4, but then my hard drive died and I re-installed from the 10.2.3 full install CD-ROMs that Apple thoughtfully provided to developers a month or so ago, and I just haven't felt the need to go back to 10.2.4.

      --

      --
      "Open source is good." - Steve Jobs
      "Open source is evil." - Microsoft
  43. Insufficient battery voltage? by cryptochrome · · Score: 2, Interesting

    I tried something like that too. When my iBook dual usb 2001 battery was starting to run down faster and faster, I lowered the screen brightness to minimum and turned off all programs except bbedit. Lo and behold, it ran for hours even after it reached 0%.

    My theory is that the battery is somehow not providing enough voltage to run the computer (or the computer is requiring more voltage than the battery can provide) which shuts itself down, even though its capacity is not terribly diminished.

    I tried that again recently (now that my comp gets about 2 minutes of battery life) but it didn't work. My battery only shows a green flashing light on the bottom indicating it is empty.

    --

    ---If you can't trust a nerd, who can you trust?

  44. A Hardware solution? by mrmez · · Score: 1

    DOH! too little sleep and too much work make mez a dull (-witted) boy. While the Pismo does seem completely unaffected by the battery issue, I do have what may be a literally unique factor in play - when I work at the office, it's plugged into a Duo power adapter which powers the 'Book but will not charge the battery. I've worked at home a good bit recently and would expect to have been affected by the drainage issue, but the adaptor may be a factor. I may even use my other Duo adaptor at the house to be safe...

  45. stuck at 97% is normal... by netsrek · · Score: 1

    This article is a bit clueless... It would be helpful if it had even mentioned the possibility of Resetting the Power Management Unit.

    The other thing is that it's quite normal for the battery to just sit at 97%, no matter how long you've left it plugged in for.

    It's designed this way so that the battery isn't continually charging every time it's a little bit away from 100%. Recharging doesn't happen until the battery drops below 97%.

    If this person had unplugged the power, let it drain the battery for a little while, and then plugged the power back in, it would have returned to somewhere between 97% and 100%.

    --

    i don't read slashdot anymore.
    1. Re:stuck at 97% is normal... by phillymjs · · Score: 1

      Staying at 97% doesn't seem normal to me. I had a 500 MHz iBook for over a year, and whenever it was plugged in and fully charged, it remained at 100%.

      I now have an 800 MHz iBook that I picked up in December. I have seen all of these battery problems other people are having, though I did not notice if they got worse after 10.2.4... drastically shorter battery life, sudden sleeping when the battery is showing 75% or more full on its built-in meter, spurious "low battery" alerts, and other things.

      I plan to get the battery replaced under warranty, but not until Apple acknowledges the problems and releases a software fix for whatever they fucked up in 10.2.4-- otherwise the new battery will probably just suffer the same problems as the old.

      ~Philly

  46. mine works like a champ . . . by kraksmoka · · Score: 1

    have a 667 tibook, get like 2.5-3 hours of battery depending on use ( or an hour and one cd burned with my external:) . i upgraded to 10.2.4 and haven't had a single complaint. even leave the airport card running non-stop.

    --
    "You never want a serious crisis to go to waste." - Rahm Emanuel
  47. Re:Yes, this is true (wallstreet) by Anonymous Coward · · Score: 1, Informative

    thank you for sharing this information. i could not otherwise find an indication the hardware-scope of this problem (some pmu issues in the past have been hardware-model-specific) since it's easy to assume most everyone running os_x is running 21st c. devices.

    my story: running 10.2.3, my (4 year old) wallstreet battery went from ~2 hours of life per charge to dead one day a few weeks ago. i just bought a new battery, but now i'm afraid to use it until 10.3...would that there be a 10.2.5!

  48. 12" PowerBook by Zoaky · · Score: 1

    Battery wouldn't charge past 15% Switch PowerBook Off (Do not remove battery) Hold Down Shift+Ctrl+Alt & depress the Power button for 1 second let go then wait 5 seconds before powering up as normal... sorted.

    1. Re:12" PowerBook by trouser · · Score: 1

      Is this key combination correct ?
      Is it specific to the PowerBook ?
      Shift+Ctrl+Alt+Power just powers up my 12" iBook (White, 500Mhz, dual usb) straight away.
      Is this combination supposed to reset the PMU ?
      I'm getting very sucky battery life on my iBook lately.

      --
      Now wash your hands.
    2. Re:12" PowerBook by Zoaky · · Score: 1

      Is this key combination correct ? = Yes Straight from the Apple Support Desk

      Is it specific to the PowerBook ? = Couldn't say

      Shift+Ctrl+Alt+Power just powers up my 12" iBook (White, 500Mhz, dual usb) straight away = hold down the keys then press the Power button - Hold down the combination for 1 second then release wait 5 secs then power up thats what I've got written here hmmmm if that doesn't work on yours maybe it is model specific.

      Is this combination supposed to reset the PMU ? = Yup

    3. Re:12" PowerBook by Halo1 · · Score: 1

      Look at this Apple KB article to find out what the key combo is to reset the PMU on your 'book.

      --
      Donate free food here
  49. GUI Wrapper, My Stats, and Some Info/Research by WCityMike · · Score: 1
    A few notes that may be of use to people.

    The bash script spoken of in an earlier comment on this topic produces charge and capacity results in microamperes per hour (mAh). (The script's own creator did not know what units the numbers produced.)

    This entry in their Knowledge Base gives you the initial capacity of each of Apple's batteries, out of the box, in amperes per hour. Given that information, you can determine what percentage of its original capacity your current battery has.

    Also, XBattery allows you to track your battery's capacity over time, as well as a great deal of other battery-related information, in a nice GUI wrapper. It is freeware.

    For what it's worth, my own results from the bash script are:

    voltage=16666 flags=5/0x005 amperage=1200 capacity=3544 current=3538 [99.8%]

    A fresh battery for my 14.1" iBook would hold a charge of 3.9 Ah, and thus my 3.544 Ah battery still has 91% of its original capacity.

    Like an earlier poster, I am able to turn down the brightness on my screen to one notch away from darkness, turn off my AirPort card, and in doing so extend my battery life up to five hours or more. It's not the way I normally wish to work, but it's good to know. I had no idea that the screen's brightness level affected battery life so much.

  50. Re:GUI Wrapper, My Stats, and Some Info/Research by WCityMike · · Score: 1
    I misspoke. XBattery is shareware with a $15 registration fee. (It is, I think, one of those rare shareware programs that is worth what its author is asking for.)

    X-Charge is freeware, but is not as fully featured as XBattery.

  51. Any OS9 users having the same experience ? by trouser · · Score: 1

    I don't suppose too many OS9 users spend much time at Slashdot.

    I wonder if they're having the same experience.

    That might tend to suggest bad batch of batteries, rather than bad OSX update. I wonder how much software control there is over battery charging. I'd have expected it to be under hardware control with software monitoring to retrieve current battery charge.

    Of course, I don't know anything about hardware.

    capacity = 1752.

    Not happy at all.

    --
    Now wash your hands.
  52. Re:GUI Wrapper, My Stats, and Some Info/Research by Halo1 · · Score: 1

    That's weird, my 12" iBook (32MB VRAM model) battery is also rated as 3.9 Ah, but my current maximum capacity is 4.192 Ah :) You won't hear me complaining about that though!

    --
    Donate free food here
  53. Re:What's happening? (Me too) by rudbek · · Score: 1

    I have a 2002 12" iBook 700mhz (16meg VRAM) -with the same problem.

    I was having shortened battery life prior to upgrading to 10.2.4. But since upgrading my battery will charge to full in less than 20 minutes. The reported battery life will drop to zero in less than less than 20 minutes and the computer will go into deep sleep until plugged in again. The led lights on the battery however report full charge.

    I did reset the power mangement unit, but it had not effect. I suppose I'll have the battery replaced, but I am afraid its a logic board problem.

    There are a number of threads on Apple Support Discussion boards regarding these problems such as:
    http://discussions.info.apple.com/WebX?13@92. xUtUa pHfiHY.4@.3bbf6b95/131

  54. I had this but fixed it by beigeboy · · Score: 1

    I can report the following experience on a 15in 1Ghz
    Powerbook G4:

    After upgrading to 10.2.4 the battery life went down to 02:05 hrs while I used to get 03:45 under the same conditions.

    Applecare suggested resetting the PMU (a liddle button -see their website on where this is) and the PRAM (hold opt-apple-P-R duing the boot and wait for 4 chimes). I did this, after draining the battery and just measured the battery life as being restored to 04:05 hrs!

    I hope this info proves useful to people.

  55. "Calibrate" Battery by amuirharmony · · Score: 1

    I don't know if this is of any help, but I found when reading through the literature that came with my new 12" PB that the battery requires "calibration." I've never noticed this requirement with a previous mac, but followed the instructions and have seen much better power management (than I experienced before I read this bit). Instructions for "calibrating" the 12" PB battery: charge 'till full (green light where charger connects to computer) use without plugging in until computer runs out of battery (goes into sleep). now plug in power cord and charge 'till full. apparently this only needs to be done once.

  56. Re:Clamshell iBook went from 2:30-3hrs down to ~1h by b1t+r0t · · Score: 1

    This is why I will definitely get AppleCare for my next Powerbook. Because (in my experience with my Pismo) Li-ion battery life sucks. Three years of AppleCare means at least two free batteries, right? :-)

    --

    --
    "Open source is good." - Steve Jobs
    "Open source is evil." - Microsoft
  57. Re:GUI Wrapper, My Stats, and Some Info/Research by b1t+r0t · · Score: 1
    A quick note about the bash script. It seems that whoever wrote it didn't have a Pismo, which reports numbers for two battery bays, listing the right battery bay first.

    $ ioreg -p IODeviceTree -w 0 -n battery | grep oltage
    | | | "IOBatteryInfo" = ({"Voltage"=0,"Flags"=131,"Amperage"=1200,"Capacit y"=10000,
    "Current"=0},{"Voltage"=12554,"Flags"=7,"Amperag e"=1200,"Capacity"=4050,"Current"=3867})

    The bash script ends up doing this:

    voltage=0 flags=131/0x083 amperage=1200 capacity=10000 current=0 voltage=12542 flags=7 amperage=1200 capacity=4050 current=3809 [0.0%]

    And it's absolutely correct, too. My right battery bay, which contains a CD-ROM drive, has a 0.0% charge.

    --

    --
    "Open source is good." - Steve Jobs
    "Open source is evil." - Microsoft
  58. Re:Clamshell iBook went from 2:30-3hrs down to ~1h by berniecase · · Score: 1

    Bingo. I say for anybody using an Apple laptop... get AppleCare. It's well worth the money, in the long run.

    I better get a new battery for that iBook before its AppleCare runs out (in May).