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MandrakeSoft Publishes Support Policy

joestar writes "MandrakeSoft has posted a statement about its product support policy on its website: 'At a time when some of the established Linux companies are turning away from their Open Source roots and progressively abandoning full-time commitment to Open Source Software, many people have asked MandrakeSoft to clarify its position regarding product-lifetimes and its Open Source development model.' As a result, this interesting reading provides 8 Golden Rules that lead Mandrake Linux development and product support lifetime. This certainly makes MandrakeSoft one of the most 'Open Source' Linux companies, and all Linux companies should maybe think about releasing such a statement."

220 comments

  1. Pretty good deal. by grub · · Score: 1, Funny


    Those 8 Golden Rules are quite a good deal for only $699.

    --
    Trolling is a art,
  2. Free Beer! by Talrias · · Score: 5, Funny

    4) Free as in 'Libre' and Free as in 'Beer'!

    These guys must have the best pub ever! Where did you say they were based again?
    --
    aterr - an open source threaded discussion board.
    1. Re:Free Beer! by Anonymous Coward · · Score: 0

      That is why I hate that analogy, because beer just isn't free. Especially in 'pubs' like Mandrake.

    2. Re:Free Beer! by JawFunk · · Score: 1, Funny

      French named CEO, so I'm surprised they aren't advocating wine, not to be confused with the Windows Emulator or Transgaming software.

      --
      [Please sign here]
    3. Re:Free Beer! by dolson · · Score: 0, Flamebait

      I guess this makes Mandrake a Freedom Distro, right? /me goes back to eating Freedom Fries.

    4. Re:Free Beer! by dolson · · Score: 1

      0, Flamebait?? Come on! I'm funnier than that!

  3. SCO? by drivelikejehu · · Score: 1, Troll

    SCO, are you listening?

  4. Real open source by Gandalf+Teh+Ghey · · Score: 1, Redundant

    this is my ideal of REAL OPEN SOURCE. they give away everything (except the proprietary stuff) and give away support. and they still make money. way to go

    1. Re:Real open source by AoT · · Score: 1

      you do realize thats an oxymoron?
      "real open source" + "proprietary" = not real open source

    2. Re:Real open source by Anonymous Coward · · Score: 0

      You do realize you have probably been trolled given the name of the account you replied to, how new the account is, and the fact that the homepage is 'ratemypoo.com'... YHBT.

    3. Re:Real open source by Deusy · · Score: 0

      this is my ideal of REAL OPEN SOURCE. they give away everything (except the proprietary stuff) and give away support. and they still make money. way to go

      HAHAAH AHAHA ROFLMAO HAHAHAAAAAAHHAAAAAA!!!!

      Nice one... you had me going for a while.

      What? You meant it? "They make money?"

      HAAAAAAHAAAAAAHAAAAAAAAAAAAAAHAAAAAAHA!!!!!!!

      Man, I'm wiping away tears here. I never thought of charities as 'making money'.

      --

      Free Gamer - Free games list and commentary

    4. Re:Real open source by vsprintf · · Score: 4, Informative

      What? You meant it? "They make money?"

      I realize you're having a problem with the OP's phrasing, but yes, they do make money. Besides the free download version, they offer a boxed set, a *professional* (more stuff) version, a server version, and a firewall product that all have a price tag. There are also quite a few users who support Mandrake's efforts with yearly contributions as a form of payback and in exchange for a few perks. The support for the free product is generally community support and the forums. Hope that helps you get over your hysteria.

    5. Re:Real open source by AoT · · Score: 1

      But I *like* ratemypoo.com. It's funny.

      ooh, I guess I shouldn't say that out loud should I?

    6. Re:Real open source by spirality · · Score: 2, Informative

      Actually, are they cash flow positive? I kind of thought they were not. Anyway I'm one of the people that support them through donations. Mandrake is, after all the best Linux distitution around. ;)

    7. Re:Real open source by vsprintf · · Score: 1

      My understanding, which could be wrong, is that they have turned the corner, which was related to old obligations and the French version of Chapter 11, and are back into profitable operations.

    8. Re:Real open source by Anonymous Coward · · Score: 0

      Ever read something called a financial report?

      They most certainly do not make any money.

    9. Re:Real open source by Deusy · · Score: 1

      Oh come on. Mandrake have openly, repeatedly gotten down on their hands and knees and begged the community to make donati^H^H^H^H^H^H contributions by joining the Mandrake club and get very little in return. Putting your hand out for money is asking for charity. Period.

      --

      Free Gamer - Free games list and commentary

    10. Re:Real open source by swv3752 · · Score: 1

      No, they asked people to buy a service. Very different concept.

      --
      Just a Tuna in the Sea of Life
    11. Re:Real open source by dolson · · Score: 1

      Mandrake's own software is all GPL'd, so umm... I think they were getting confused with SUSE LINUX.

  5. Download version will continue! by Goyuix · · Score: 5, Insightful

    4) Free as in 'Libre' and Free as in 'Beer'!

    A download version of Mandrake Linux, consisting entirely of Open Source software, will continue to be released, provided without cost, and supported.


    This is great news in my opinion. Any company that won't offer a "preview" of their product (like ISO's of a downloadable version in this case) will never earn my bucks. This is imperative if they hope to get me to join the club, buy the boxed set, etc. Besides, what I really want is a DVD so I don't have to swap CD's, so if I like the ISO's enough, there is a fair chance I will buy their power pack and get the DVD.

  6. Huh? by Anonymous Coward · · Score: 3, Funny

    Four >0 posts, two of which are moronic SCO comments. Is anyone else nostalgic for the days of All Your Base Are Belong To Us?

    Don't you, for one, welcome new jokes?

    1. Re:Huh? by Anonymous Coward · · Score: 0

      >> Is anyone else nostalgic for the days of All Your Base Are Belong To Us?

      -- Don't you, for one, welcome new jokes?

      I've been on this Linux thing too long, I'm starting to hear Linus everywhere... maybe it's time I go into some detox... oh, no! It's hopeless!

    2. Re:Huh? by Anonymous Coward · · Score: 0

      This is Soviet Russia. New jokes welcome YOU!

  7. old news by stefanmi · · Score: 0, Offtopic

    welcome to last weeks news

  8. Golden rule number 9? by TrekCycling · · Score: 0, Flamebait

    We will test a release candidate at least 3 days before releasing it from Cooker.

    Golden rule number 10?

    We will not take a release candidate, not bother to patch existing bugs and then just rename it the release.

    1. Re:Golden rule number 9? by TrekCycling · · Score: 0, Troll

      Oh come on, Mods. Flamebait? Have you used Mandrake? This is true. I love Mandrake. I would love to give them my money. But I can't in good concience when every release is more and more bug-riddled. And often the releases are pushed out with the same ISOs that a couple days before were release candidates.

    2. Re:Golden rule number 9? by joestar · · Score: 2, Informative

      Well, in my opinion both Mandrake 9.1 & Mandrake 9.2 were really better in term of quality. I compared them to the latest Red Hat, on five (different) machines, and I got two install failure with RH (the installation just... crashed), and on 2 other machines I got random X freezes... These things never happened to me with Mandrake...

    3. Re:Golden rule number 9? by TrekCycling · · Score: 1

      Many (including myself) have had the opposite experience. Besides, install failures, while obviously a huge problem are one issue. And they can often be overcome. I've gotten Mandrake systems running in the past. They installed fine and then were buggy persistently from install on.

    4. Re:Golden rule number 9? by Linegod · · Score: 1

      You do understand what a 'Release Candidate' is don't you?

      Start testing during the betas. Release Candidates are CANDIDATES FOR RELEASE and JUST MIGHT GET RELEASED AS FINAL.

      --
      -- I care not for your foolish signatures.
    5. Re:Golden rule number 9? by jbplou · · Score: 1

      I've found that on my laptop Mandrake works much better than Debian.

    6. Re:Golden rule number 9? by TrekCycling · · Score: 1

      I've found SuSE and now Fedora run MUCH better than Mandrake on anything. Laptop or otherwise.

    7. Re:Golden rule number 9? by starnix · · Score: 1

      Yeah you dipshit. Thats why its called a RELEASE CANDIDATE. Otherwise it would be called a BETA.

    8. Re:Golden rule number 9? by jbplou · · Score: 1

      Well I have mandrake 9.1 on my laptop with wireless connection it works well, I only needed to install the driver for my wireless nic all other software needed was on the iso's.

    9. Re:Golden rule number 9? by TrekCycling · · Score: 1

      Who's the dips***? You understand that generally when release candidates have bugs the bugs get fixed and you get a new release candidate? You knew that, didn't you? Standard practice isn't to push it out the door and say "Oh well, we'll send them 400mbs. of patches later".

    10. Re:Golden rule number 9? by TrekCycling · · Score: 1

      By the way, this was part of my point. There is no real "Release Candidate" with Mandrake. It's always in beta.

    11. Re:Golden rule number 9? by Anonymous Coward · · Score: 0

      Exactly :) I originally burnt a copy of Mandrake 9.0 - Dolphin I think it was referred to at the time, and being a fairly new Windows convert to the whole Linux ideal, trying to get a printer working in Linux is akin to pulling my hair out. Needless to say and RTFMing the hell out of my printer model, only to find out it was designed to work ONLY on Windows... however...

      I recently downloaded the ISO's for 9.2 and it now supports my WinPrinter :) Its nice to know that support is growing for Mandrake.

    12. Re:Golden rule number 9? by joestar · · Score: 1

      Because of course you tested everything... :-> Happy new year with fedora (and good luck for updates).

  9. "8 Golden Rules?" by wobblie · · Score: 4, Interesting

    That's nice, but it's still not a Social Contract

    1. Re:"8 Golden Rules?" by belmolis · · Score: 4, Insightful

      Granted that it isn't quite the Debian social contract [English version], it's still pretty good. I think that it is especially interesting that Mandrake, which is known, and sometimes derided, for being easy to install and friendly to newbies, is doing this.

    2. Re:"8 Golden Rules?" by chmouel · · Score: 1

      based in Paris, France it should be more accurate for them to say :

      free as a glass of wine

    3. Re:"8 Golden Rules?" by Dukael_Mikakis · · Score: 1, Insightful

      It seems that clearly Mandrake is discovering its audience and is trying to distance itself from seeming anything near the debacle that SCO has become. With several of these "Golden Rules" (coincidentally released just now) it seems that they are practically screaming, "Don't worry, we're not SCO!".

      I do like that these companies are doing this, though, establishing guidelines ensuring quality and the open source spirit of the product. However, doesn't saying "I will keep the software free" (thus respecting the GPL) sound like stating "I will follow the law"? It's great that you want to keep it free (if you do), but isn't it your obligation, as a Linux build, under the GPL?

      And then of course, in the end, I'd simply prefer a quality product and perhaps something that I'm familiar with. A company can have the best tech support ever, but I'm not going to buy tech support as much as I'm going to be buying a product. They can have the greatest philosophy and everything, but I'm going to download what works foremost.

      Just my opinion.

    4. Re:"8 Golden Rules?" by critter_hunter · · Score: 4, Informative

      Their installer and any other software they provide does NOT have to be GPLd. Lindows' installer is not GPLd, among other things. Not sure about Red Hat's. Also, as copyright-holders of the installer's code, they can change the license on newer versions if they wish it. This is a written commitment that they won't exercise this right.

      --
      Karma: Could be worse (could be raining)
    5. Re:"8 Golden Rules?" by jon787 · · Score: 1

      IIRC Red Hat's installer is named Anaconda. Someone just ported it to debian, so it is probably open source in some way. Since they are a Linux company GPL is more likely than BSD.

      --
      X(7): A program for managing terminal windows. See also screen(1).
    6. Re:"8 Golden Rules?" by leviramsey · · Score: 3, Insightful

      Mandrake, in many ways is the most like Debian of the commercial distros.

      First of all is the commitment to an entirely free software distribution (with non-free but gratis software relegated to PLF, and non-free not necessarily gratis software available in a separate (aka Club/Commercial) repository). This is the main social analogue.

      Technically, there is much that is similar. Mandrake uses the Debian menu system (since Mandrake is, along with Debian, a major distro that is largely wm/de agnostic). I believe the alternatives system is shared with Debian. Toss in urpmi, which is largely analogous to apt-get (with a slightly different feature set) and you might get the impression that, if Debian were to create an rpm-based distribution emphasizing ease of use, it would be very similar to Mandrake.

    7. Re:"8 Golden Rules?" by vsprintf · · Score: 2, Interesting

      I think that it is especially interesting that Mandrake, which is known, and sometimes derided, for being easy to install and friendly to newbies, is doing this.

      And that's a good point that raises the question: Why is Mandrake considered a n00b distro, and why is it derided for installing easily? The first time I installed Mandrake was because Red Hat would not install on my machine, and a friend offered me his Mandrake download discs.

      Mandrake has the same kernel and the same GNU tools as all the other distros. By default it will install the KDE or Gnome desktop (or, if you choose, both or others). Once installed, it does all the same things that every other distro does. It does do some default things during installation that will keep a n00b out of trouble, and it asks you first. So how is that a bad thing? It is so much better than the Lindows run-as-root default.

      We've still got a huge group of people claiming Linux isn't ready for the desktop because it's too hard to install, but Mandrake is far easier to install than Windows 98 (admittedly the last time I installed Windows). The other group thinks Mandrake is too easy to install. Maybe I'm just getting old, because I write software and think it ought to be fairly easy to install. I don't get it.

    8. Re:"8 Golden Rules?" by williamhooper · · Score: 1

      I don't believe Red Hat has ever developed a software product that isn't GPL, Anaconda included.

    9. Re:"8 Golden Rules?" by vsprintf · · Score: 1

      It seems that clearly Mandrake is discovering its audience and is trying to distance itself from seeming anything near the debacle that SCO has become. With several of these "Golden Rules" (coincidentally released just now) it seems that they are practically screaming, "Don't worry, we're not SCO!".

      I've read your comment several times, and I have no idea why you are trying to draw a parallel between SCO, a company trying to subvert Linux and OSS, and Mandrake, a company that has always fully supported Linux, OSS, and the GPL. If anything, Mandrake is saying "we are not Red Hat". I'm surprised you were modded insightful instead of troll.

    10. Re:"8 Golden Rules?" by belmolis · · Score: 4, Insightful

      I agree, Mandrake is a nice distro. I've been using it for several years and just installed 9.2. I've been using UNIX since 1982, GNU/Linux since 1995 and remember installing a device driver in 4.2BSD by manually editing the device switching tables and recompiling the kernel. So I'm not exactly a newbie. But I like a distro that installs easily and recognizes my hardware. I have plenty of other things to do than hassle with my installation, including installing all of the non-standard software that I use. I may do a pure source installation on one of my machines soon, for optimization and to get better acquainted with the current system, but except for that situation, I see no reason to shift from Mandrake. People who deride a distribution just because it is easy should get a life; its a silly form of machismo.

    11. Re:"8 Golden Rules?" by vsprintf · · Score: 1

      Thanks, now I know I'm not the only one!

    12. Re:"8 Golden Rules?" by Reziac · · Score: 2

      As you imply, I don't think I should have to RTFM just to get a default install to a functional state. I don't have the time nor energy and I just don't CARE enough to spend effort working out installation difficulties. Of all the disties I've tried, Mandrake involved the least WORK to go from from naked HD to functional desktop, and to get said desktop configured how I want it. And that's one reason why it's the disty I'm most likely to use in the future.

      I'd say Win98 is slightly easier to install, but that was mainly because the tolerably-concurrent MDK 7.2 (being the most recent I've messed with) had to be told "hey, stupid, see this sound card??" and wouldn't recognise the first modem (both of which Win98 grabbed and ran with right off). I don't like how any linux installer handles video setup, but at least MDK offered choices that worked with the hardware to hand (unlike some others).

      Anyway, you're absolutely right -- there is no valid excuse for making something that should be easy to use more difficult than necessary, or worse, hard to use on purpose. Keeping n00bs "in their place" often seems to be the motivation. :(

      --
      ~REZ~ #43301. Who'd fake being me anyway?
  10. So, in other words... by slayer99 · · Score: 1, Interesting

    They are making vague indications that they might do what Debian have been doing for just a little while now?

    --
    Martin Brooks / Slayer99 #linux / UIN 2178117
    1. Re:So, in other words... by ErixTr · · Score: 1

      Yes but with an easier installer.

      --
      less is more
    2. Re:So, in other words... by Anonymous Coward · · Score: 0

      Well, at least until UserLinux becomes a reality.

    3. Re:So, in other words... by peope · · Score: 1

      What kind of moron has moderated this flamebait?

      He is stating that debian rocks. And that you could look into that. There is no flamebait in that.

      Grow up mod

      And no
      Im not one of the posters

  11. Links please?! by IpSo_ · · Score: 3, Informative

    "2) Product lifetimes are not hidden

    A product lifetime table for all major MandrakeSoft products is publicly available on the Mandrake Linux website. For example, the Mandrake Linux 9.2 Download, Discovery, PowerPack and ProSuite editions will be supported with core updates until March 30, 2005. "

    Why they didn't provide the link to the table I have no idea, but after several minutes (way to damn long) of searching here it is:

    Product lifetimes

    They sure did a good job of hiding it in my opinion. If this is something they are actively marketing, why don't they have a huge link on the front page?

    --
    Open Source Time and Attendance, Job Costing a
    1. Re:Links please?! by Anonymous Coward · · Score: 0

      You need to learn how to search more effectively. I typed in "product lifetime" on their main mandrakelinux.com site and that very page is the first result listed.

    2. Re:Links please?! by RedK · · Score: 0, Flamebait

      Of course it's hidden away and hard to find, notice how all the products on that page are EOL, and also, notice how the page is horribly out of date. That's not necesseraly the kind of information you want floating around when you're trying to suck up to the community of RedHat bashers.

      *sigh* and I had good Karma...

      --
      "Not to mention all the idiots who use words like boxen."
      Anonymous Coward on Monday August 04, @06:49PM
    3. Re:Links please?! by Anonymous Coward · · Score: 0

      The link you provided is out of date. Read The Fucking Article. There is clearly a link to a much more current lifetime table available HERE!

    4. Re:Links please?! by Anonymous Coward · · Score: 0

      RTFA!

    5. Re:Links please?! by Kilka · · Score: 1

      Too bad the page on the lifespan is outdated itself, the latest addition is mdk 9.0 ! Kilka

      --
      If we don't believe in freedom of expression for people we despise, we don't believe in it at all. -Chomsky
    6. Re:Links please?! by FreakyGeeky · · Score: 1

      The link to the product lifetime table is right there in the article! Additionally, the link you provided is for an older series of products.

      The current lifetable table can be found at http://www.mandrakesecure.net/en/productlifetime.p hp. (Again, this was straight out of the article!)

    7. Re:Links please?! by Anonymous Coward · · Score: 0

      This should dispel any remaining inklings that a low UID means big smarts.

    8. Re:Links please?! by BlackHawk-666 · · Score: 1
      18 months doesn't seem too bad a lifespan for a linux release, especially considering how often a release is made. RedHat have the same release times (IIRC). MS support theirs for five years, if you can call it support. They are only really concerned with the core OS itself, not the apps that ship with it with the possible of exception of IE and Media Player.

      Personally I am looking to get off the whole release cycle idea in any case. I am sick of rebuilding my desktop systems every 2-3 years because a software upgrade won't just cleanly install over the top of the old system. It looks like it's Debian for me in future since RedHat gave the community the "bird" and no, I'm not talking about a penguin.

      What I really want is a core system I can install, and then upgrade incrementally and patch seemlessly as security flaws come out. It should give me at least a five year lifespan on the desktop and still be completely up to date at the end of that. Debian's packages and apt-get look like the right path for that.

      --
      All those moments will be lost in time, like tears in rain.
    9. Re:Links please?! by Sebby · · Score: 1
      It took me exactly 3 seconds to find the link.

      I simply looked at the end of the press release.

      Perhaps you need to upgrade your reading skills.

      --

      AC comments get piped to /dev/null
    10. Re:Links please?! by swv3752 · · Score: 1

      My desktop has been incrementally upgraded from MDK 7.1 to MDK 9.2. The upgrade process works very well. Just make sure there is enough free space.

      --
      Just a Tuna in the Sea of Life
  12. It remains to be seen by cluge · · Score: 5, Interesting

    It is still early in this companies lifetime - so it remains to be seen if they will keep to their own rules. The fact that they published the rules is indeed a heartening step in the right direction. I hope that other distros follow suit, especially in the category of product lifetime. If Mandrake can follow these rules, they become a more attractive alternative to the jaugernaut that is RedHat, and Suse. This is especially so for corporate rollouts where EOL is important and so is ease of installation. As the "linux market" becomes mor mature each vendor will have to carve out a niche. Mandrakes may be "Easy to install and our support lasts longer than your computer". Refreshing in these days of "rental OS" and forced upgrades.

    AngryPeopleRule

    --
    "Science is about ego as much as it is about discovery and truth " - I said it, so sue me.
    1. Re:It remains to be seen by Anonymous Coward · · Score: 0
      It is still early in this companies lifetime


      Indeed. They started in 1998, when most journalists couldn't spell 'linnuks' for their life.

      Do you want a list of younger companies, or what?
  13. OEM support through Sun, HP etc???? by stonebeat.org · · Score: 5, Insightful

    Can I get OEM Suport for Mandrake products through Support/Service providers like Sun, HP, Dell etc?
    Most large corporation like to have just one support contract from one major service provider (sun, dell, or HP etc). They don't want to manage several contract for the data center equipment.
    One thing I like about RedHat is: OEM support for RedHat products is available from Sun and HP.

    1. Re:OEM support through Sun, HP etc???? by Smitedogg · · Score: 1

      You can get OEM support from HP IIRC. They sell desktops with MDK 9.1 "Lite", for rather good prices. Dogg

    2. Re:OEM support through Sun, HP etc???? by Dukael_Mikakis · · Score: 1, Interesting

      This probably has more to do with market share and how willing Sun and HP or any other manufacturer is going to be willing to support other platforms.

      I guess Mandrake could "meet them halfway" by working to develop support for these companies at least partially, but I guess HP and Sun figure that they support Red Hat so why bother with all the other builds?

      It's too bad because it seems Red Hat's the Windows of Linux (?!), and this is primarily why I use it. I wouldn't mind another version, and I'm looking into Debian, any thoughts?

      But I don't think support relates that much to this philosophy as it does to business, even for an open source company.

    3. Re:OEM support through Sun, HP etc???? by BlackHawk-666 · · Score: 1

      Dell used to supply us with Mandrake installed IIRC, so they may support it also.

      --
      All those moments will be lost in time, like tears in rain.
  14. Mixed metaphors by 3Suns · · Score: 1, Insightful
    Talk about mixing your metaphors (well not actually metaphors, but you know what I mean...):
    4) Free as in 'Libre' and Free as in 'Beer'!

    Please, choose either the "Free beer vs. Free speech" option, or the "Gratis vs. Libre" option, not both.
    --

    -3Suns

    ~~~~
    The Revolution will be Slashdotted
    1. Re:Mixed metaphors by Anonymous Coward · · Score: 0

      There is absolutely no need to choose between the two methaphors.
      Surely "Free as in Freedom" is the most important one. Given this, "Free as in Beer" is a mere but inevitable consequence. (Anyway,beer production is open source,isn't it? ;)

    2. Re:Mixed metaphors by Trejkaz · · Score: 1

      Evidently choice of metaphors isn't free enough here.

      --
      Karma: It's all a bunch of tree-huggin' hippy crap!
    3. Re:Mixed metaphors by vsprintf · · Score: 1

      Please, choose either the "Free beer vs. Free speech" option, or the "Gratis vs. Libre" option, not both.

      From the article: A download version of Mandrake Linux, consisting entirely of Open Source software, will continue to be released, provided without cost, and supported.

      It is software libre, and it is as free as a proffered beer (by download). So what's your problem, and why were you modded insightful?

    4. Re:Mixed metaphors by Anonymous Coward · · Score: 0

      "4) Free as in 'Libre' and Free as in 'Beer'!"

      Yeah... so libre as in freedom (to change the programs)

      or beer as in given away at no cost...

      so what's your problem?

  15. Not *quite* flamebait, but misguided by abulafia · · Score: 5, Insightful
    (Moderators: ... Oh, fuck it. You're going to do whatever it is you do.)

    You're right, it isn't a statement that can be legitimately compared to Debian's statements. That would be because Debian is not a company.

    I _love_ Debian. This laptop I'm writing this on is running Debian (Thinkpad 570, -unstable, to be precise.) One of the big wins with Debian is precisely that it can make such a social contract. Companies cannot, and stay viable.

    That Mandrake is willing to go this far is a wonderful point for them, and we should applaud them.

    I'm vaguely reminded of a time in college when I was lambasted for only offering a couple of hours a week at a charity. When I pointed out that dedicating more time would likely result in me flunking out, thus losing my loans, thus moving somewhere else and not being able to give a couple of hours a week to the project, I was ridiculed for lack of dedication.

    --
    I forget what 8 was for.
    1. Re:Not *quite* flamebait, but misguided by JawFunk · · Score: 2, Interesting

      That Mandrake is willing to go this far is a wonderful point for them, and we should applaud them.You have a point, for Mandrake as a company this is certainly a rique statement to stand by, unsure if the future of the industry will allow Mandrake to uphold this model and stay competitive with other linux "brands". It would be unfortunate if in two years they are slammed for having to take on a more profit oriented business model to stay in the game, only to be rejected by its former or current Mandrake lovers. I hear good things, but RH is where im at as a n00b.

      --
      [Please sign here]
  16. vmware included? by bbdd · · Score: 5, Interesting

    one of the sales pitches for the powerpack version is:

    "9. Compatibility: run Windows and Mandrake Linux on the same computer."

    and a picture of vmware running is shown. i would buy it in a minute if it came with a copy of vmware.

    but, *sigh*, it doesn't.

    how can they plug this as a benefit if it can't do it, or in this case, for only a limited time?

    1. Re:vmware included? by joestar · · Score: 3, Interesting

      > "9. Compatibility: run Windows and Mandrake Linux on the same computer."

      I guess it's about LILO/GRUB... Anyway, as far as I know they provide an evaluation version of VMWare with the PowerPack.

    2. Re:vmware included? by 77Punker · · Score: 1

      Well, it can run both since it will automagically install and configure LILO for you, which is something that is often understated by Linux distros. One of the scariest things about trying Linux is not having the absolute certainty that Windows will remain intact.

    3. Re:vmware included? by Anonymous Coward · · Score: 0
      (from the linked article)

      Only $50-$100 for VMWare? Shit where can I get that!

    4. Re:vmware included? by Stinking+Pig · · Score: 1

      And Win4Lin discounts are available to club members.

      --
      "Nothing was broken, and it's been fixed." -- Jon Carroll
    5. Re:vmware included? by Anonymous Coward · · Score: 1
      I guess it's about LILO/GRUB...

      Dude, the url of the picture is "http://images.mandrakesoft.com/mdksoft/92/powerpa ck/vmware.png". If that isn't false advertising, I don't know what is.

  17. Re:Linus 800 number by Anonymous Coward · · Score: 0

    Someone please call that number and see what it is. I can't wait to find out what kind of dial-a-porn is current on /.

  18. This changes little... by JawFunk · · Score: 1
    all Linux companies should maybe think about releasing such a statement

    Although there may be some point to this statement in these times of SCO legal farces, these are things I assumed about linux before I began learning to use it. Personally, I'm a redhat 9.0 guy at this time, but mandrake is also in my possession. Other than liking beer, I'm not sure this says anything new to me about their comany, besides, these are some pretty general statements, and we all know about the obscure boobie-trap clauses of software licensing. Not that these guys are about to set you up.

    --
    [Please sign here]
  19. Read the statement entirely...! by joestar · · Score: 4, Informative

    > Why they didn't provide the link to the table I
    > have no idea, but after several minutes (way to
    > damn long) of searching here it is: (...)

    Did you read the statement?

    "Additional information is located at:

    # The home of the Mandrake Linux project.
    # The home of the "Cooker" community.
    # Mandrake Linux's Wiki for Cooker
    # MandrakeSoft products
    # Official MandrakeSoft product lifetime table
    http://www.mandrakesecure.net/en/productlifetime.p hp"

  20. Re:*sigh* by Anonymous Coward · · Score: 0

    All your GPL are belong to us.

    Feel better?

  21. Join the Club by CptnKirk · · Score: 5, Informative
    Although they didn't plug it in this press release. If you like what you see here, and like the product, you might be interested in the Mandrake Club. The Mandrake Club offers the ability to "donate" money to the Mandrake development effort.

    The club has three pricing levels, each with slightly different benefits. What I get from the club is their community RPMs, and discussion boards. Silver members get DL access to their PowerPack ISOs for free as well. Club members get to help shape what goes into future releases, and have early access to Mandrake RPMs of new releases. Mozilla, NVIDIA Drivers, etc. Don't see an RPM you want, vote for it, and someone will probably generate it.

    Anyway, if you think that MandrakeSoft is doing right by the Linux community, this may be a nice way of sending them some cash, while getting a little more use from the distro you're probably already using.

  22. Oddly, these could still apply to Red Hat... by Kelson · · Score: 5, Insightful

    ... if you include Fedora Core as a Red Hat product, with the possible exception of #3 (no change in product lifetime).

    #1 - Software updates for all supported products. Note that anything older than Mandrake 9.0 is already not supported, and therefore they have no committment to provide updates.

    #2 - Product lifetimes not hidden. The same is true for Red Hat, or at least it has been for the past year. The EOL of the 7.x series was announced way back in March or April, and was very easy to find.

    #3 - Product lifetimes will not change. This one they may have on Red Hat. I don't remember the old lifetime for RH 7.3 or 8, but I did expect it to be longer.

    #4 - Free as in libre and as in beer. True if you include Fedora Core - and Red Hat reps have gone on record saying that RHEL would have no future without the free distro.

    #5 - GPL code. Same is true for Red Hat's installer, config and other tools. They're picky about trademarked names and logos, but all the code is open source.

    #6 - Open source development. Mandrake Cooker was there first, but Fedora has picked up the same model.

    #7 - Free Support. Note that they specifically mention "community-supported MandrakeExpert.com" - so Mandrake itself isn't pledging to provide anything more than the forum for other people to provide support.

    #8 - Mandrake listens to you. OK, this one they may have too. On the Fedora Core lists RH seems to be responding to people, but there's always the "faceless corporation" side of things. This point could easily start a flamewar, so I'll keep out of it.

    1. Re:Oddly, these could still apply to Red Hat... by Kunta+Kinte · · Score: 5, Insightful
      ... if you include Fedora Core as a Red Hat product, with the possible exception of #3 (no change in product lifetime).

      Fedora Core is not a supported Red Hat product. You can not get support for Fedora Core.Redhat Support will point and laugh at you if you ask. You have to upgrade to their costly enterprise versions. You can and do get support for Mandrakes product.

      #1 - Software updates for all supported products. Note that anything older than Mandrake 9.0 is already not supported, and therefore they have no committment to provide updates.

      Much better than releasing a product in say, what was it March? And EOLing it by the end of the year, like RedHat did.

      I use to be the biggest Redhat cheerleader. Until Redhat made me, and a lot of people I am sure, eat crow. Here we are being the biggest Linux proponent in our colleges's IT department, totting all the savings we will have with RedHat Linux. How we won't have to do all the software license accounting we do with other commercial software etc. The department went ahead and ordered a large beowulf cluster and numerous labs all standardized with Redhat with the impression that we do support and licenses were free.

      Now we are scratching our heads looking for an upgrade plan, after Redhat announces that there will be no software updates for their free platforms as they exist in a matter of months.

      Oh, but you get to continue to QA for them for free

      --
      Based on upvotes, Ageism is the only "-ism" Slashdotters care about and think isn't SJW
    2. Re:Oddly, these could still apply to Red Hat... by williamhooper · · Score: 1
      Much better than releasing a product in say, what was it March? And EOLing it by the end of the year, like RedHat did.


      And that product is?

      That's what I thought. When RH announced the EOL all products were set to be supported for at least a year.
    3. Re:Oddly, these could still apply to Red Hat... by Burdell · · Score: 1
      Red Hat's old RHL support policy was to support one major release back. So, 5.x support continued until 7.0 was released, although in many cases, only the last minor release of a major release got updates (i.e. the only 5.x version to get many updates was 5.2). In general, releases happened every 6 months, with 3 minor releases to a major, so you'd see support for a major release for 18 months after the last minor (which was usually a year after the first minor), but that was not really in writing anywhere.

      By the old standards, the release of RHL 9 in April would have meant the end of support for RHL 7.x and the release of FC 1 (what more-or-less would have been RHL 10) would have ended support for RHL 8.0, but Red Hat extended support for both to the end of 2003. When RHL 9 was released, they announced the change in support policy; going forward, new releases would get 12 months of support, so RHL 9 will get support until next April.

      Despite much FUD, Red Hat has never cut off support prior to the policies at the time of release. The difference is that the old policy wasn't explicitly time based, it was based on future releases (which was confusing, bringing the change back in April).

      Red Hat doesn't nag you for money on the download page for their free distribution or require you to pay to join mailing lists. When I went to the Mandrake page, to get to the download link I either had to select "Send me to register" or "I'm already a member or will pay you soon".

    4. Re:Oddly, these could still apply to Red Hat... by Anonymous Coward · · Score: 0
      That's what I thought. When RH announced the EOL all products were set to be supported for at least a year.

      The problem isn't the ridiculously short lifetimes of Red Hat's releases, it's that there is currently now NO upgrade path for Red Hat 7.3, 8, and 9 users still out there. Your only option is to wipe and reinstall with a different distribution whether it be Red Hat Enterprise Linux, Debian, etc. As for Fedora, I won't hit anything even remotely related to Red Hat with YOUR girlfriend's dick anytime soon.

    5. Re:Oddly, these could still apply to Red Hat... by williamhooper · · Score: 0
      The problem isn't the ridiculously short lifetimes of Red Hat's releases, it's that there is currently now NO upgrade path for Red Hat 7.3, 8, and 9 users still out there.


      Yeah, it's too bad Red Hat isn't GPL so that third party can support it. Oh, that's right, you don't want Open Source, you want a free ride.

      As for Fedora, I won't hit anything even remotely related to Red Hat with YOUR girlfriend's dick anytime soon.


      It's too bad you don't have a dick of your own to try Fedora with. It's shaping up to be a good distro, and probably will be the first one to ship a 2.6 kernel.
    6. Re:Oddly, these could still apply to Red Hat... by anagama · · Score: 1

      • Oh, that's right, you don't want Open Source, you want a free ride.

      I feel fairly let down by Red Hat. I paid for RHN to use with my RH9 system even though I didn't actually have to. I bought boxed sets of 7.2 and 7.3 (crazy - just figured they could use the dough).

      So yeah, I'm looking around for a new distro now and feeling very let down. I want something with a reliable security updating service, like up2date. And while other companies may provide security updates etc., that doesn't leave an upgrade path - I want that too. I'm happy to pay for the software I use, but I want to go with a company that will be happy to have me as a customer, and not one who will cut me loose like some wortless leach. I feel rather bitter towards RH right now.

      --
      What changed under Obama? Nothing Good
    7. Re:Oddly, these could still apply to Red Hat... by capn_buzzcut · · Score: 1

      In cast you didn't know, Mandrake is working on a version of Linux specifically for clustering, called "Clic", and has already released iso's. I have no idea how functional it is right now, but check out this link for more info.

      --
      "And now, Frank N. Furter, your time has come. Say 'goodbye' to all of this, and 'hello'... to oblivion!"
    8. Re:Oddly, these could still apply to Red Hat... by steve_l · · Score: 1

      yes, but both groups could have mentioned a bit about broad test coverage & QA...I have found fedora to be a bit lacking there.

      Specifically, If FC1 boots in graphical mode on a laptop with the lan on the PC card, the network doesnt work. You need to revert to a console mode boot for it to work. I found that by grunging through the mail lists, but would have been happier if there was a broader test base prior to shipment. Well, in the OSS world that is what I'm for, I guess.

      A more serious issue for me is that things like VMWare arent yet on FC1, and I dont know if they ever will officially be officially, and worry also about Java support. IBM's Java runtime has problems with the improved threading, and I think you need a recent runtime from Sun to be sure things work. So FC1 may not be a good runtime to even run 'platform agnostic' java code.

      This is why after an experiment with FC1, I am going to give mandrake a try. I could buy a subscription to RH enterprise for my office workstation, but cannot justify the copies for my dual boot laptop or two home systems -I'd be better off spending the cash for a mandrake club membership.

  23. uh huh by Anonymous Coward · · Score: 0

    i'll bet you're still waiting for hurd, too.

  24. humorless muggle moderators... by Anonymous Coward · · Score: 0

    ...will mod you down, but your post has made my day, thanks!

  25. Why? by benjamindees · · Score: 1

    It's not that I don't believe you, but why on earth would anyone want that?
    I would think that they would want to talk *directly* to the person who will fix the problem, (RedHat, Mandrake, whatever) rather than try to explain what's wrong with their Linux distro with some phone-jockey from HP or Dell.
    I know in all the situations where I've had to have a problem resolved, the first two or three people I've had to talk to have been *utterly* useless to the point of wasting my time.

    --
    "I assumed blithely that there were no elves out there in the darkness"
    1. Re:Why? by aderusha · · Score: 3, Insightful

      primarily for support of device related software running on sun or hp platforms. if i have a problem with the driver for an hp array controller, there's not much that mandrake (nor red hat) is likely to do about it. similarly, when i'm having trouble installing hp insight manager agents on a server, there's little hp is going to be able to do about it when you're running a distribution that they aren't 100% familiar with. when you have a vendor that will stand behind a product top-to-bottom, it counts for a lot. i wouldn't ever touch an os in a corporate data center that didn't have complete support for the hardware, and this almost always comes from the hardware vendors themselves.

    2. Re:Why? by Anonymous Coward · · Score: 0

      Becuase then you avoid the companies passing the blame around. If hardware, OS and apps are all supported by the same people you won't have to deal with the OS support people blaming the hardware and the hardware support people blaming the OS and nobody wanting to deal with the problem.

      As to the problem with useless support people, pay more money and you get better support.

  26. And they have support by peope · · Score: 1

    I agree.

    Do bussiness with the good guys.
    If you, in your bussines, have need for support. Where would you go? To the guy who fscked you (redhat) or the guy who is giving away goodies (mandrake).

    RedHat might not have fscked anyone. (except me. for I feed fscked)
    and Mandrake might not be angels.

    But as a general rule. If you like the ethics of a company. Use their services when you have a choice.

  27. What a lame charity.. by Anonymous Coward · · Score: 0

    There is no excuse for a charity to belittle what you give them. Seriously, a bunch of people giving a few hours a week can accomplish a lot. Sounds like you should have found a dif. charity rather than that $hit-F*cked one to give your valuable time to. I am sure some other group would have gladly appreciated it.

    Note: Anon Coward post because I wanted to moderate in this discussion as well.

  28. Lame Marketing Ploy To Rally True Believers by reallocate · · Score: 4, Interesting

    Obviously targetted at ideologues angry at Red Hat, this is a lame marketing ploy by Mandrake to rally True Believers in another attempt to sell product.

    Nothing new is announced here. Mandrake -- a good distribution -- is simply engaging in a bit of transparent posturing.

    Open source entails no obligation by any individual or any company to make their product available gratis. If it does, it will be the death of open source. Mandrake can continue to attempt to make a profit selling the same product it is also giving away, but lot's of people consider that to be an incredibly stupid business decision.

    Open source does not obligate a business to provide support for a product any longer than it wants to, regardless of how angry that might make some people. Nothing that Red Hat released as open source has been withdrawn.

    Open source is commonly touted as software that can be supported even if the company selling it goes away. So, then, why are different standards applied to the company known as Red Hat? Red Hat users have the source. Support it yourself, OK? Isn't that what open source is all about?

    Red Hat has no ethical obligation to support any of its products for any longer than it wishes to, and assertions to the contrary are hypocritical and contradictory.

    The primary ethical obligation of a business is to turn a profit. That's what Red Hat chose to do, and that is exactly what Mandrake is doing with this self-serving advertisement.

    --
    -- Slashdot: When Public Access TV Says "No"
    1. Re:Lame Marketing Ploy To Rally True Believers by SuperDuG · · Score: 2, Interesting
      Let me summerize my comment here: "you're wrong".

      Now let me explain:

      I have been a mandrake user since day #1. I have also used other distributions, but none of them have included RedHat since version 5.2. I own numerous books with Mandrake CD's and a number of official Mandrake Official boxed sets.

      Mandrake in my opinion is the only distribution that provides the packages the users want and a way to easily deliver them. Anyone who has had the "pleasure" of installing gentoo, slackware, or debian, knows that while you may have a more customized machine in the end you have put more time in your install than could ever with mandrake. Those who argue that there is "bloat" with said distro have never taken the time to actually decide what is being installed, which is so much more different than installing after the os is installed right??

      Back to your comment. How can mandrake make a profit on a product they give away? Simple, join the mandrake club and you will see what is the difference between downloading and burning a few iso's in comparison to having updates and forums in which mandrake linux developers frequent. Who better to get support from than the people who literally made what you're using?

      While Open Source doesn't obligate a company, common sense does. People in general are loyal to brand name or specific products (if you think I'm lying then why are people so set in their ways about coke and pepsi??). If a company to which they have been loyally giving their money to decides to turn around and screw them, then they get pissed off and that gravy train dries up. RedHat switching to Fedora may not have pissed of jo average linux user, but imagine the small companies/schools that were used to previous support plans, most of these groups work on yearly budgets and getting screwed mid fiscal year isn't something they really enjoy.

      Anyone can support open source products, but when you rely on support from a specific source, and that source changes the rules, you get upset. This applies to cars, pipes, and swimming pools as much as it does linux and open source. Sure you can fix a leaky pipe, but if you inferred that a plumber would provide support at a set cost monthly, and then decided to flip you the bird, you're going to feel a little cheated at that damned plumber.

      RedHat DOES have an ethical obligation to support its products, because without all those little people they've decided to piss on the heads of, they wouldn't be a company. Companies are successful because of their customers, companies go under when they start to fail to realize this.

      The primary ethical obligation of an investor is that the company turns a profit. A company is required to keep employees employed, is required to keep customers happy and buying, and is required to do this honestly through quality, profit is a happy by-product of being a successful company.

      Thank you,

      SuperDuG

      --
      Ignore the "p2p is theft" trolls, they're just uninformed
    2. Re:Lame Marketing Ploy To Rally True Believers by sheldon · · Score: 1

      Open source entails no obligation by any individual or any company to make their product available gratis.

      You better talk to The OSI people about that...

      The license shall not restrict any party from selling or giving away the software as a component of an aggregate software distribution containing programs from several different sources. The license shall not require a royalty or other fee for such sale.

      Frankly, I agree with you. Unfortunately the inmates have been running the asylum and the concept of Open Source has been distorted by Stallman, Perens and others to mean Free as in "screw your ability to make money."

      There have been good arguments leveraged for Open source, and having the source code available is certainly one of them. But the requirement that companies screw themselves pretty much kills the notion of open source as a business model.

      Redhat clearly understands this, as they move towards a more proprietary model. Mandrake hasn't figured it out yet, as they move to losing more and more money.

    3. Re:Lame Marketing Ploy To Rally True Believers by vsprintf · · Score: 1

      Obviously targetted at ideologues angry at Red Hat, this is a lame marketing ploy by Mandrake to rally True Believers in another attempt to sell product.

      Or perhaps it is simply a reaffirmation to users that Mandrake will not abandon the model it has committed to, despite Red Hat's actions.

      The primary ethical obligation of a business is to turn a profit. That's what Red Hat chose to do, and that is exactly what Mandrake is doing with this self-serving advertisement.

      It's beliefs like that that are turning America into a corporate cesspool. If there are any "ethical" obligations of a corporation, the first is to perform its duties in keeping with the company's articles of incorporation. These generally say that the company will obey the laws and do its best to protect the shareholders' value.

      Any other assumptions about "ethical obligations" and profits is nonsense. The real "ethical" obligations of any company should be to work for the long-term good of the company, which is the employees and shareholders. It should not be about this quarter's profits.

    4. Re:Lame Marketing Ploy To Rally True Believers by reallocate · · Score: 1

      1. Your happiness with Mandrake has no bearing on claims that RH should support people who have not purchased that support.

      2. How do I know that the developers who wrote the software I use are in the MandrakeClub? I use vi. Is Bill Joy giving away free support? What about Mozilla and Epiphany? Are those developers providing free support in the MandrakeClub? Or is it just the case that the people who collected software that is in Mandrake provide support for Mandrake-specific issues?

      3. A company may be pissed off at RH, but if they don't have a support contract, they've no grounds for a complaint. If they do have a support contract and they think RH has violated it, they can sue. I've purchased lots of RH shrinkwrapped copies, never bought a support contract, and never expected RH to provide any level of support beyond that outlined in the product's EULA. That's the purpose of the EULA.

      4. You may argue about what you think RH "should" have done, but that doesn't make their behavior unethical. Time will tell if it was a smart business decision.

      5. An investor doesn't have an obligaton to see a company turn a profit. It's the company that has an obligation to the investor to turn a profit.

      6. If people were relying on RH to provide support that they had not purchased, they made a mistake. Simple as that. You know those "extend warranty" deals stores try to sell you? Well, if you don't buy one, you can't claim they have an obligation to provide the same support at no cost. Yet that's what people seem to expect from commercial Linux companies.

      --
      -- Slashdot: When Public Access TV Says "No"
    5. Re:Lame Marketing Ploy To Rally True Believers by reallocate · · Score: 1

      I read phrases like "shall nor restrict" and "shall not require" as not mandating the provision of software gratis. In any case, the second sentence appears to contradict the first.

      But, as you say, the loons are running the looney bin. Clearly, many open source "fans" (meaning non-coding users) believe open source means "never having to pay for it".

      Since the vast majority of software users don't have a clue about source code, providing source ought not to eliminate opportunities to make money in support. Yet, as Red Hat and Mandrake both demonstrate in different ways, non-enterprise Linux users clearly aren't a revenue stream.

      --
      -- Slashdot: When Public Access TV Says "No"
    6. Re:Lame Marketing Ploy To Rally True Believers by reallocate · · Score: 1

      bY definition, a business exists to make a profit. If an organization isn't seeking a prfit, it isn't a business.

      If you think making a profit obligates people to break the law or engage in unethical nehavior, it doesn't, I didn't say it does, and the vast majority in businesses today do neither.

      --
      -- Slashdot: When Public Access TV Says "No"
    7. Re:Lame Marketing Ploy To Rally True Believers by vsprintf · · Score: 1

      bY definition, a business exists to make a profit. If an organization isn't seeking a prfit, it isn't a business.

      Actually not all businesses exist to make a "prfit". Some are non-profit corporations. In reality, businesses (corporations, specifically) exist to comply with their articles of incorporation, which may contain pretty much anything, and the ones I've seen do not make claims about short-term profit.

      I didn't say it does, and the vast majority in businesses today do neither.

      I will do my best to parse that sentence and get back to you, but I think you've had more to drink than I have. :)

    8. Re:Lame Marketing Ploy To Rally True Believers by Mr.+Hankey · · Score: 1

      I understand where you're coming from, but I believe that a company's actions should be rewarded or punished appropriately by the consumer. Redhat's actions are simply not in line with those of an enterprise-class software provider. As someone who's in the position you're arguing against, I'll respond to a few of your points.

      1) Redhat gave a perception of providing support, and many of people purchased their distributions based on this perception. Some would call this a bait-and-switch. It's causing mass confusion where I work.

      2) Do you really use vi? Perhaps it's actually vim, or elvis, or another of the many vi clones. Likely vim, the default in most distros. Certainly not a hard-to-reach person like Bill Joy. Whether or not the person who wrote vim is on the list though, the packagers of the OS where the copy of vim that was installed are. They're fully capable of patching it if something goes wrong, and probably have the resources to send a patch to the developer.

      3) Similar to your first response really, so I'll expand on this. When someone purchased a copy of Redhat, there was a perception that there would be support for a number of years afterward. That was part of what made it an attractive product. By making these changes, Redhat has made it obvious that they are no longer providing the product as perceived by the greater amount of their customers. Whether or not this is unethical, it promotes a perception of instability along with a considerable loss of good will. That's likely to make their market smaller.

      6) This is true. This perception was not discouraged by Redhat until recently though. As for those people who made the mistake of believing that RH 7.3-9 would be supported for some time, I doubt they'll make this mistake again. In fact, they're likely to seek another vendor. I for one don't blame them.

      In the end, Redhat's clarified their position, and so has Mandrake. I'm personally happier with where Mandrake ended up, and would be more likely to recommend their product at this point.

      --
      GPL: Free as in will
    9. Re:Lame Marketing Ploy To Rally True Believers by reallocate · · Score: 1

      Yes, non-profit organizations exist, but even they must maintain a revenue stream from somewhere. If someone wants to form a non-profit to distribute Linux, we should recognize that they're doing it out of ideological motives.

      You're being a bit pedantic to assert that corporations "exist to comply with the articles of incorporation." Businesses are created when someone sees a chance to make money, not when someone sees a chance to draft "incorporation".

      --
      -- Slashdot: When Public Access TV Says "No"
    10. Re:Lame Marketing Ploy To Rally True Believers by reallocate · · Score: 1

      I agree that RH's decision may turn out to be less than wise from a business point of view, but I also think it is pointless to argue that RH has an ethical obligation to sell soething (support) it doesn't want to sell.

      I've purchased several shrink-wrapped RH products and I've never seen a written committment to support the product until a specified date. Perhaps I missed it. In any case, absent a statement from RH that they will provide a specific level of support for a product until a specific date in return for the purchase price of that product, I wouldn't have any recourse if they altered their support policy for that product. I might be ticked off, of course, but that's a different issue.

      Yes, RH -- and pretty much every vedor of every kind of product -- does nothing to combat the impression that everything they sell will be supported forever. But, that's obviously unrealistic.

      Much of the hostility directed at Red Hat appears to be motivated by a misunderstanding of how businesses behave. As is often the case, /. posters assert what they think should prevail, and then castigate their target for not adhering to that. In this case, people assert that RH has etical obligations that, in fact, do not exist.

      --
      -- Slashdot: When Public Access TV Says "No"
    11. Re:Lame Marketing Ploy To Rally True Believers by Mr.+Hankey · · Score: 1

      Surely redhat has no legal obligation to provide support to customers who have paid. I'll grant you that. The fact that a large set of their customers are upset however, should be a clue that an ethical obligation has not been met.

      Redhat initially started with the product "Redhat Commercial Linux". They touted their distribution as a commercially supported variant, as opposed to what was then currently available (Yggdrasil, Slackware, etc.) Under the GPL, their legal obligations were nothing. Their ethical obligation however, the stated purpose for their existence, was to support their distribution in ways that non-commercial entities would not be able to.

      If Redhat continually modifies their support policies as they have, I'd say that ethically they're shirking their duties. Legally they can tell people to get lost, since there wasn't a contract stating otherwise. Don't confuse ethics with legal obligations though. Both are important to the perception of a company's value, but they are not the same.

      Amongst other things, I work with networked embedded systems a good deal. Our investment in Redhat is now under significant question. 1 year is nothing to a system which may be developed over a period of potentially several years, and updating the distribution every year changes the systems in significant ways (hardware requirements, timings, etc.) Redhat was for a while touting their product as ideal for embedded systems, but this has certainly changed. Their product is simply no longer useful to us.

      --
      GPL: Free as in will
    12. Re:Lame Marketing Ploy To Rally True Believers by vandegraff · · Score: 1

      I agree with your assessment that the RedHat and Mandrake companies are making business decisions about what to support and for how long.

      The keyword is support. It is my hope this does not mean that at the very least RedHat and Mandrake should not have to maintain available documentation for their older releases.

      --
      Confucius say: I hear and I forget. I see and I remember. I do and I understand.
    13. Re:Lame Marketing Ploy To Rally True Believers by reallocate · · Score: 1

      The existence of a large number of people who are upset about Red Hat's altered support policy doesn't convince me that Red Hat has an unmet ethical obligation.

      It is my impression -- clearly subjective -- that many who are complaining about this policy have never actually purchased Red Hat or Red Hat support. And, that many who did buy a shrink-wrapped consumer version of Red Hat are using it in corporate and enterprise environments and have not purchased additional support from Red Hat.

      The parameters of what both of these groups could expect in tems of support were clearly outlined when they initially acquired Red Hat.

      If someone has a support contract with Red Hat, then Red Hat is ethically and legally obligated to provide support. (The obligation is ethical precisely because the contract exists.) Red Hat is not oligated, ethically or legally, to provide support that has not been purchased.

      I don't believe the "openness" of open source software burdens the distributor ("repackager" is a more precise term for Red Hat) with the responsibility of providing free support in perpetuity. Many people do appear, frankly, to equate "open source" with "free as in beer" and "they owe me". In other word, these people are attracted to open source because they don't have to pay for it, not because they want to support that software development model. I think that attitude run counter to the original spirit of open source and risks morphing open source into a code base that survives only because a small number of businesses pay staff developers to write it

      Red Hat's decision may prove to be a bad business decision, but that lies outside the realm of ethics.

      --
      -- Slashdot: When Public Access TV Says "No"
    14. Re:Lame Marketing Ploy To Rally True Believers by Mr.+Hankey · · Score: 1

      Ok, I'll bite again. This may not convince you of anything, but I will maintain that I disagree.

      If Redhat had merely eliminated updates for current releases to non-paying customers, I could buy that what they'd done is perfectly ethical. What they have done though, is eliminate all of their current products and replace them with different products requiring higher initial and continuing investment than their previous products. They also changed the entire pricing of their software lineup. In this light, the TCO argument which is constantly used for Redhat Linux wears thin.

      Due to Redhat's policy change, any company which has based their product on an existing release of Redhat needs to either upgrade to a different Redhat version, provide updates themselves, do no updates, or switch to another distribution. In the projects I'm involved with, doing no updates is not a solution. Upgrading all of our systems immediately is even less of a solution. I'm not banging on the "openness" drum here, I'm talking about a stable platform being yanked out from under our feet. We may need to go the Progeny route until things are worked out on some of our systems, money which Redhat could be making had they not dropped the ball. Against this backdrop, it's laughable to think that they want to compete with the likes of Sun Microsystems. They seem to have neither a clue nor a desire to know what their customers' needs are.

      That many people want people to be given things for free is to be expected. People in general seem to have no qualms about "borrowing" and installing a copy of licensed software on multiple systems from what I've seen. These people don't care about how libre the system is, only how gratis. They're not going anywhere, and plenty of them are users of proprietary systems. Still, open source is not a business model. It's a development strategy. It exists not because businesses are paying for it, but because people want something better (or at all.) Seriously. If it benefits businesses, so much the better. That's generally not the primary reason for development though.

      If a software product survives only because a small number of businesses pay staff developers to write it, then the software probably isn't interesting enough to a large number of people to continue its development. If it is, someone will come along and do it. It may or may not be a business, but if a closed source product is attractive/useful enough then someone's going to want a good open source version. If someone has an itch to scratch and there's no product out there that does what they want, there's a strong possibility that they'll open source it given the collaborative development benefits. Bug fixes/additional development returned to the initial developers may outweigh their initial development costs. The price to end users is simply a happy coincidence.

      I don't believe Redhat should provide support in perpetuity without some sort of remuneration, but they should provide some form of extended support for those who are willing to pay for it. A refusal to do that for the systems of current customers where significant investment has been made shows that Redhat clearly isn't ready for the enterprise.

      --
      GPL: Free as in will
    15. Re:Lame Marketing Ploy To Rally True Believers by reallocate · · Score: 1

      Well, this could drag on endlessly, but I don't interpret Red Hat's actions as replacing existing products with higher cost versions. Instead, they simply eliminated their entire shrink-wrapped retail product line. The fact that the higher-cost enterprise versions are essentially identical in content reflects the nature of Linux. Pricing products based on the support provided is traditional in the software industry.

      Now, eliminating an entire product line is certainly more than enough to really annoy a lot of people, for the reasons you've outlined. (As someone who has bought a lot of those retail boxes, it annoys me.) But, a vendor has every right to stop selling a product; I don't see an ethical component here. If a business believes it can increase revenue and profits by shifting resources elsewhere, it has every reason to do that.

      A business's obligation to those who buy its products does not include a commitment to continue selling that product, or a commitment to sell support for defunct products so long as someone wants to buy it.

      Red Hat did not enact this policy change without prior notice, but, for whatever reasons, a lot of people apparently ignored or never saw those notices. And, certainly, Red Hat was slow off the mark to clarify things. I'd also criticize them for making a bad business decision by not providing and facilitating customer transfers to alternate sources of support for their now-defunct products. As you point out, this is indicative of Red Hat's failure to recognize the current state of its own market and, frankly, the sales potential it offers.

      On a broader issue, I'm cynical enough to believe that many Linux vendors (Mandrake)and other Linux-related businesses (Slashdot) deliberately culture a sense of loyalty and community in their customers in order to increase revenue. Certainly this has always been a common practice in other industries, but the practice is enhanced by the use of the Internet to buld pseudo-communities. In the end, that loyalty is almost always a one-way street running from the customers to the business.

      --
      -- Slashdot: When Public Access TV Says "No"
  29. Why reply to sigs... by SoSueMe · · Score: 0, Offtopic

    ...'cause I like the quote...

  30. Re:Boycott French Linux flavors. by Anonymous Coward · · Score: 0

    May I remind you that irak is currently occupied by America. It will probably stay that way for a long time. But as long it's America it's ok, right? As long as you get your oil.

    Next time, clean up your israel mess before starting another war.

  31. Worry #1: KDE by Anonymous Coward · · Score: 0

    Right now, my number 1 worry is wether KDE will keep being Mandrake's default desktop.

    The development of recent events seems to indicate Gnome will replace KDE in SuSE.

    I'm concerned.

    1. Re:Worry #1: KDE by RPoet · · Score: 1

      Your post makes no sense. If SUSE goes GNOME (although nobody said they are), then Mandrake is the only major distro left that focuses on KDE. This would work to their advantage, since, in my opinion, KDE is more friendly to newbies (as well as anybody else, but lets not go there).

      --
      "Oppression and harassment is a small price to pay to live in the land of the free." -- Montgomery Burns.
    2. Re:Worry #1: KDE by Anonymous Coward · · Score: 0

      Novell buys Ximian... Novell buys SuSE... Ximain makes a good desktop package... hmm... maybe SuSE should use Ximian...

      OTOH, I read that 44% of a Linux magazine readers preferred KDE, so maybe it will live on.

    3. Re:Worry #1: KDE by Anonymous Coward · · Score: 0

      I'm not claiming it makes sense. Before I posted, I read Miguel de Icaza is on charge of desktop matters at Novell (see interview about Rekall on kde.org).

  32. Goal #1 by LazloToth · · Score: 4, Insightful


    Ask any MBA student on day one of classes: what is it that any company must do to survive? Of course, the answer is "profit." If you're asking, 'What about charities and non-profits?," then realize that even they rely on someone's profits. So the question for Mandrake, which has struggled mightily with finances in recent times, is whether a 5-year product life means a great deal when the company's welfare over the next 24 months is itself an issue. I like Mandrake and hope they will do well; I wonder, however, whether they have the teeth and bones, like RedHat, to profit sufficiently to improve and maintain their product whilst paying their developers, managers, accountants, et.al., a decent day's wages.

    --


    It's only funny until someone gets hurt. Then, it's hilarious.
    1. Re:Goal #1 by Stinking+Pig · · Score: 1

      the story as bandied about on the web is that their financial troubles stemmed from allowing vuture capital to bring in management which harebrained off onto a bunch of wild goose chase tangents. Bankruptcy was the only way to throw the vulture capitalists and their managers out and return to focus on the core products. The financial statements of late are certainly looking pretty decent, and I can certainly buy that storyline after having worked for some of the sorts of people that vulture capitalists will bring in.

      (Direct quote here: "we don't need all the new sales engineers to be technical, they just need a good Shockwave presentation which explains how the prduct works. If they get into trouble with technical issues in a meeting, they can just call you.")

      --
      "Nothing was broken, and it's been fixed." -- Jon Carroll
  33. You mean the mess.,, by Anonymous Coward · · Score: 0

    ...where the Philistines illegally invaded and persecuted the Jewish people thousands of years ago, and now refuse to acknowledge this atrocity?

    1. Re:You mean the mess.,, by Anonymous Coward · · Score: 0

      Thank you captain politcal knoledgable. All you you need now is the ability to spell 'Palestine' correctly.

  34. Confusing purchasing options? by whereiswaldo · · Score: 1


    Was anyone else like me and said "hey this is great!" and rush off to support MandrakeSoft, only to find their purchasing options confusing... and mostly expensive?
    I want something like Red Hat's advanced workstation product. Which one do I buy? Do I have to drop $200 USD? This free Linux thing is getting quite costly, strangely as that sounds. I probably won't ever want to spend more than $50-60 on a Linux distro, so what can I get with that? And what is the product name?

    1. Re:Confusing purchasing options? by HermanZA · · Score: 1

      Buy a club membership for $60 and download the CD ISO files.

    2. Re:Confusing purchasing options? by HolyCrapSCOsux · · Score: 1

      or not... And then Download the Iso's
      Or host a mirror
      Or Do an FTP Install

      Either Way, Quit yer Damn Whining or Go Buy(Bootleg) Windows.

      Look at the Windows Server 2003 purchasing page...
      That's some Confusing purchasing options.
      CAL's? *shudder*

      --
      0xB315AA8D852DCD3F3DCA578FD2E0BF88
    3. Re:Confusing purchasing options? by nightjester · · Score: 1

      The easiest place to start shopping for Mandrake is at the Mandrake store. http://www.mandrakestore.com (You can get there from mandrakesoft.com, but it takes an extra 2 clicks) If you're looking for software for yourself, either click on 'Solutions for Individuals' or scroll down. In the US, your options are: 9.2 Mandrake Powerpack subscription: $145 9.2 Mandrake Powerpack $69 9.2 Mandrake Discovery $39 If you want just the software, not the install manuals, etc, you have the options: DVD 9.2 Powerpack for $54 7 CDs 9.2 Powerpack for $54 I've found that one of the 'problems' with Mandrake is the number of options they tend to give you. If you're looking to start out with linux in general (and want to try Mandrake) you'd probably want Discovery, if you want more bells, whistles or more options, PowerPack would be for you

    4. Re:Confusing purchasing options? by Pelops · · Score: 1

      Well, at least, you are thinking about supporting Mandrake.
      Yes, it is not free to support them. Did you expect it to be free ?? :)

      Pelops

  35. #2 Product lifetimes not hidden by ChrisWong · · Score: 1
    #2 - Product lifetimes not hidden

    This is a major difference. Red Hat did not announce EOL for their 7.x and 8 versions until well after they were released. In other words, those installing 7.x when new really did not know when support would end. Many of us ASSuMEd that they would follow historical patterns and continue to receive updates for at least 2 years. The EOL announcements came as a shock: Red Hat 8, 7.3, 7.2 and 7.1 support all end simultaneously. That should give you a clue that something changed drastically. This should also concern SUSE users: while they informally maintain a 2 year support cycle, SUSE could theoretically "do a Red Hat" and shorten their support.

    Officially even now Red Hat has no exact product lifetime cycle for their non-enterprise line. Red Hat Linux no longer exists: it's only Fedora now. What is Fedora's support lifetime? "Updates will be available for two to three months after the release of the subsequent version". How often will we see new versions? "Approximately 2-3 times per year". So Red Hat fuzzily commits to a supported lifetime of 6-9 months. That is a ridiculously short (in the worst case) support cycle, especially if you like to wait a while for a new release to work out its bugs. Not only is it short, but it has a 50% fuzziness margin. I would not call that an obvious product lifetime. (I know about the Fedora Legacy people -- still getting organized -- and Progeny, but those are independent efforts and not a Red Hat commitment).

    Mandrake, on the other hand, commits to 18 months of base updates. The lifetime of its desktop updates is only 12 months, but base updates (servers, kernel) is 18 months. No ifs, buts or maybes: 18 months. You have a hard number. Moreover, it's double Red Hat's best case.

    1. Re:#2 Product lifetimes not hidden by williamhooper · · Score: 2, Informative
      This is a major difference. Red Hat did not announce EOL for their 7.x and 8 versions until well after they were released. In other words, those installing 7.x when new really did not know when support would end. Many of us ASSuMEd that they would follow historical patterns and continue to receive updates for at least 2 years.


      Errata policy updates and product end of life Dec. 19, 2002, two months after the release of Red Hat 8 (well after? I think not).


      And, Red Hat 7.3 is being supported for 19 months. Not quite your 2 years, but close.

  36. good for them by contrasutra · · Score: 1

    This is a company, taking responsibility and trying to help people out.

    Who could say something bad about this? I know its not "original" (debian, gentoo, etc), but as far as I know, it's the fist COMMERCIAL distro to do this.

  37. different from slackware how? by Lumpy · · Score: 3, Insightful

    Every bit of this can be applied to slackware.

    This is simply the base ideals for any company/group that has a clue as to what linux is about, nothing more.

    Kudos to them for publically saying that, but all of those reasons are exactly why I trust slackware only for my servers... Although Mandrake is my choice for laptops and desktops cince redhat's change.

    --
    Do not look at laser with remaining good eye.
  38. No, it is better by ChrisWong · · Score: 4, Interesting

    In some ways, it's better. The Debian social contract makes no time commitments on updates. It could be that Debian's support is so long because it takes them so long to get a new stable release out. On the other hand, Mandrake explicitly commits to 18 months of base updates. That's a solid commitment for those of us who want to put off upgrade hell.

  39. I find it funny by ShadowRage · · Score: 1

    that people always seem to bash the companies that stay true to their roots.
    sure, I might not like mandrake linux all that much
    but, it does offer a gateway to a brand new user to linux, and they havent lost the focus of linux and tried to become the next monopoly of linux. (like redhat is trying to do)
    someone told me once that linux is all about standards, and everyone must follow them. if that were the case, linux wouldnt exist today, it's true that it's all about standards, but standards people set themselves, not set by some random person and everyone obediently follows.
    with linux, people agree on something that will make everything work right and it works.

    but my point is, look at sco, look at redhat, look at suse and others, more concerned on making the almighty dollar over making advances. which will be their downfall. sadly, the only public face for linux atm is redhat.
    However, even though mandrake has a bad rep among most linux users (mainly it being a "n00b" system) it's pretty noble in what it's doing, it's created a gateway for a user to venture forth from.
    only reason I dont like it is because of the bloat, which I had to manually remove.
    but, still, it's a good system in general, and their attitude is good. that's what counts.
    and lindows.. only thing I can say in their favor is that they gave microsoft one good kick in the pants over the lindows/windows name. and you can tell microsoft's still upset over that because they're trying to go to 3rd world countries to get back at lindows. otherwise, lindows' software sucks.

    still, I applaud mandrake on this, more companies need to keep that attitude, making "trial" isos of free software doesnt make sense.. at all. I bet in a few years, we'll be mocking redhat instead of sco over similar shit.
    who knows.
    anyways, remember what they say, if you dont like it, do it yourself. :P

  40. profit is *not* an ethical obligation by JimmytheGeek · · Score: 4, Insightful

    Even for a publically owned company.

    It's the goal pursued within ethical constraints.

    The shareholders are the employers. No employer can ethically oblige you to be unethical, just as a soldier is not obligated to obey an unlawful order. Nor can a coach ethically require a team member to cheat in sports. Profit does not trump other ethical requirements.

    Sure, the officer of a public company has an obligation to do right by the shareholders, but only to the extent that other obligations aren't shredded.

    1. Re:profit is *not* an ethical obligation by reallocate · · Score: 1

      You're creating a strawman. I made no assertion about unethical behavior. I just said that any business has an ethical obligation to pursue a profit. I did not say -- as your strawman attempts -- that the obligation to turn a profit always takes precedence over any other obligation.

      You might just as easily argue that a parent's ethical obligation to protect his or her children does not include behavior such as mass murder. True, but also an inane argument in extremis.

      --
      -- Slashdot: When Public Access TV Says "No"
    2. Re:profit is *not* an ethical obligation by lone_marauder · · Score: 3, Insightful

      profit is *not* an ethical obligation...It's the goal pursued within ethical constraints.

      That is the most brilliant comment I've seen on slashdot all year. It sure as hell took you long enough!

      --
      who are those slashdot people? they swept over like Mongol-Tartars.
  41. I'll check them out. by JimmytheGeek · · Score: 1

    This sounds really...sound. Pretty reasonable, too. I can't see anybody supporting all releases forever, but I like the predictability of not revising the life downward. Everybody should do that, and I see some claims that others do. Good for the others.

    Other especially interesting bits: the free support forum. I willingly grant that nobody can support freeloaders extensively, but providing a website where the freeloaders can support each other is pretty cool. Bandwidth & server maintenance aren't cheap.

  42. Re:Boycott French Linux flavors. by bninja_penguin · · Score: 4, Insightful

    Hmmm, I happen to like Mandrake, and use it on 5 systems. What their government does is their governments concern (re: the French.) And, as a funny historical side note to your comment ...they will look back to the moment they threw their support behind a tin pot dictator and basically shitted on the idea of people living free from oppression.
    You do realize that, a few decades ago, the United States of America actually "...threw their support behind..." Iraq (and it's "tin pot dictator") with weapons, training, and intelligence during the Iran/Iraq war?

    With your pathetic RAH-RAH pseudo-patriotic post (AC, of course), you give the impression that we should Boycott anything and everything Italian, after all, they supported Hitler. Boycott anything and everything Japanese, after all, they bombed Pearl Harbor. Boycott anything and everything English, after all, they tried burning the White House. Boycott anything and everything insert any country in the world here because ALL government at one point or another does monumentally stupid shit.
    So you just go ahead and fuck off with your ridiculous boycotts, and eat your "freedom" fries, and I will happpily continue using my "freedom" distro.

    --
    For those who describe their systems as 'boxen', do you order multiple 'boxen' of corn flakes also?
  43. TROLL by kayen_telva · · Score: 1

    no not really. their support policy was not as clear or accessible
    as they wanted, and RedHat brought awareness to the situation.
    so they decided to make it clear and take a strong stand,
    and let people know about it. get over yourself.

    btw, wtf is a self-serving advertisement ?? is that like a slashdot geek ? military intelligence ?

    1. Re:TROLL by reallocate · · Score: 1

      "Take a strong stand" about what?? That they're doing the same bloody thing they've been doing all along?

      If Mandrake thinks Red Hat -- a competitor -- has an obligation to support every product for as long as any customer is using that product -- they ought to say so.

      Faced with a choice between losing money risking the company and changing their support policy, what do you thinik Mandrake would do? If they continue to follow a policy that's losing them money, they're stupid businesspeople.

      --
      -- Slashdot: When Public Access TV Says "No"
  44. Re:Lame? by Anonymous Coward · · Score: 0

    For example, the Mandrake Linux 9.2 Download, Discovery, PowerPack and ProSuite editions will be supported with core updates until March 30, 2005

    Maybe it's not "new", but they have published an update policy that blows Fedora *cough* beta testers *cough* out of the water, and provides some degree of plan-ability for low or no cost. That's not lame - it's smart business given RedHat's rapid abandonment of a large chunk of its users.

    As for ethics in business, maybe you should post again after you finish your classes on the topic. You seem to talking out of your ass.

  45. Well, I Hope So. by vigilology · · Score: 2, Interesting

    I wish to know that at least one of the main desktop Linux distros will stick around for many years, be it Mandrake, Suse, Redhat, whatever. Otherwise, how can "Linux be ready for the desktop" if all the distros close down or stop supporting after a short while? Imagine it, you've managed to persuade your friend|relative to use [insert distro] only to have it stop being supported next year. At least with a Microsoft OS, you know it's going to be a few years before they stop updating, patching etc, it.

    1. Re:Well, I Hope So. by timjdot · · Score: 1

      I think they all will. That will be what is so different. Just like you can buy lots of different car models. Heck one can use a Mac, a Winders, and a few Linuxes in a single day (not to mention palm).

      Is mandrake a french company or something? What's their ticker?

      --
      Expect Freedom.
  46. Congratulations Mandrakesoft, your FUD backfired by fo0bar · · Score: 3, Insightful

    I just uninstalled mandrake 9.2 from one of my home machines thanks to your little press release. I am also regretting buying 9.0 retail not too long ago (which, supplemental to point #1, is your oldest supported version), and I'm no longer considering joining "the club".

    Please do not bash other companies to try to make a buck in the name of integrity. I read through your 8 points and could not find one thing that Red Hat violates (I assume this press release is targeted towards Red Hat users). At the very least, the Fedora project is a community project with deep pockets thanks to Red Hat. They are not abandoning their heritage, instead it's a similar project with a different name. The only difference is now, in addition to the hundreds of Red Hat engineers working on the Fedora project, anyone else can contribute openly.

    Conversely... I'm sorry, what is your oldest supported product again? Also while you say your are committed to providing a free product, your "download" link seems to have disappeared from your home page. Of course digging further reveals it, but then I'm provided with two choices in order to actually download a product:

    I agree to support Mandrake Linux, please send me to the Mandrake Linux Users Club Registration page

    or:

    I'm already a member of the Club or plan on registering soon, please send me to the download page

    Does that mean by downloading your free product, I agree to become a member sometime in the future?

    fo0bar

    (Please forgive my irrational tone. While I believe all I have stated here to be true, my annoyance has taken over my civility, and for that I appologize.)

  47. Re:Congratulations Mandrakesoft, your FUD backfire by Anonymous Coward · · Score: 0

    Speaking of Mandrake club, you need to pay me my $50 for RHEL3, fucker. :)

  48. Thinly veiled FUD by Burdell · · Score: 4, Insightful
    At a time when some of the established Linux companies are turning away from their Open Source roots and progressively abandoning full-time commitment to Open Source Software...
    Other than being FUD targeted at Red Hat (please list ONE of these "rules" that is not being followed by Red Hat), why is this news? The only established Linux company turning away from Open Source that I'm aware of is the former Caldera, and they were never a big Open Source company (most of the software they developed was closed source). With Fedora, Red Hat has the most open development model among commercial Linux vendors. It can't touch Debian, but I think it'll come close once they get all the infrastructure in place.
    1. Re:Thinly veiled FUD by RdsArts · · Score: 1

      Name one rule? Sure. No download version.

      Fedora is not RedHat. RedHat is RedHat, Fedora is a community distro that RedHat contributes to and points people towards so they don't have to deal with having it 'sullying' the name of their commercial products, nothing more, and it shows.

      If I'm not mistaken, didn't RedHat also sell product updates for the lifetimes of RedHat 9.1 to people under the ruse of it being available? Isn't it now being pulled early? Wouldn't that have violated rule 2?

      And what of rule 4? "A download version of Mandrake Linux, consisting entirely of Open Source software, will continue to be released, provided without cost, and supported." You can't even buy support for Fedora if you wanted to.

      There's some thinly veiled FUD around here, but it's not coming from Mandrake, it's coming from you.

  49. Re:Ah, the French by Anonymous Coward · · Score: 0

    "Going to war without France is like going deer hunting without your accordion."

    Sorry, but that was Jed Babbin, not Norman Schwartzkopf

  50. What about point #1? by phr2 · · Score: 1

    That's the one about publishing all the upgrades and fixes. The most disturbing thing I've heard (but not confirmed) about Red Hat is that they require RHEL customers to keep the service bulletins confidential. That seems directly opposite of the free software spirit to me, and it makes me angry if it's true. Anyone know?

    1. Re:What about point #1? by Anonymous Coward · · Score: 0

      I doubt it. AFAIK it's just another mailing list.

    2. Re:What about point #1? by fo0bar · · Score: 3, Informative
      That's the one about publishing all the upgrades and fixes. The most disturbing thing I've heard (but not confirmed) about Red Hat is that they require RHEL customers to keep the service bulletins confidential. That seems directly opposite of the free software spirit to me, and it makes me angry if it's true. Anyone know?

      I doubt it. Not only have the openly sent notifications for RHEL errata, but they also provide the SRPMs in accordance with the GPL.

    3. Re:What about point #1? by williamhooper · · Score: 1
      And I found a secret web site. They are also running a super secret mailing list. Don't tell those Red Hat people.


      Damn, people will believe everything they read in the comments on Slashdot.

  51. Open support forums==different from slackware by RLiegh · · Score: 1
  52. Re:Ah, the French by dbmacg · · Score: 1

    Funny. Dark. In America, disk jockeys like Limbaugh are their finest political pundits/junkies.

    In America, are principles really so funny?

    Mandrake has proposed a set of rules that they want to follow to accomodate the the different interests at play in the Open Source world.
    This is a tremendous challenge for any software company.

  53. Re:Lame? by reallocate · · Score: 1

    If you're learning about ethics in a school, you're learning about ethics in the wrong place.

    BTW, Fedora explicitly offers no support. That's the deal.

    I've no issues with whatever support policy Mandrake wants to have. I think their "ad" is a transparent attempt to score some points off Red Hat. Not unethical, just transparent.

    But, I do think it is hyprocritical and naive for anyone who hasn't paid for a current RedHat support contract to bitch about their changed policy. If someone has a contract that Red Hat has broken, get a lawyer. Otherwise, stop whining in public.

    Would people bitch if RMS stopped pushing free software or if the Gnome or KDE folks gave it up? Free software is about source availability; it isn't about an imagined obligation of someone else to spend their money to support you.

    --
    -- Slashdot: When Public Access TV Says "No"
  54. Re:Boycott French Linux flavors. by Anonymous Coward · · Score: 0

    Correction. The proper term is "BURNED". The US capitol buildings were torched in response to the burning of the Capital of British North America (Now Canada), York, the year before.

    The previously BROWN capital buildings were quickly repaired and "painted" so as to present them in the best light, without scorch marks, etc. The only paint avaialable?

    White Wash.

    And so it was, that Canada (British North America) successfully defeated the American Inavasion and repelled their "manifest destiny" attempts to overthrow and invade a nation of Law, Order, and Good Government.

    Now, the French Gov't and German Gov't actually stood to lose a TON of $$$ in the Iraq thing, so to hell with them for putting $$$ before freedom and democracy.

    To hell with everyone who tries to equate COLD WAR politics and support against the USSR backed regime in Tehran (remember, the Hamas, Hezbollah? hmm? funding, HELLO?!?) with modern day hypocrisy?

    OH PLEASE!

  55. What's the deal? by CaptainTux · · Score: 5, Insightful
    What's the deal with all this anti-money stuff? Everytime someone tries to make money in open source they are villified and demonized by the community. But what is so wrong about this? Is it really fair to expect a company to invest money (quite a bit of money) in research, development, marketing, etc and then NOT want to make money for their efforts?

    It just amazes me to keep seeing this anti-money attitude in the oss community. Open source isn't about giving away software. It's about freedom. This confusion is one of the main reasons I think that it should not be referred to as "free software" -- it fosters an uninformed and misdirected belief that if someone doesn't give their work away then it's wrong. It's not people. Get over it. MandrakeSoft is a strong supporter of open source and I, for one, hope they do survive and become profitable.

    --
    Anthony Papillion
    Advanced Data Concepts, Inc.
    "Quality Custom Software and IT Services"
    1. Re:What's the deal? by Neo-Rio-101 · · Score: 1

      Heh heh heh.... If somebody wants to know how Mandrake makes money.... think "buyout". They're not selling Linux, they're SELLING THE WHOLE DAMN COMPANY to anyone interested in buying.

      --
      READY.
      PRINT ""+-0
  56. Re:Lame? by anagama · · Score: 1


    At the risk of repeating myself, I do have a paid subscription to RHN. I've paid for two boxed sets of RH in the past. What burns me is that I was a loyal customer, had the little window cling sticker in my car, 2 redhat caps (one white, one black), even put the stupid sticker on my computer. Then they turn around and say they are too good for my money. I want to support a distro that thinks I'm valuable as a customer and I want to have the chance to pay at least some of the people that make this whole thing possible. By the same token, I can't rationally pay several hundred per year for Enterprise.

    So even if the Mandrake thing was transparent advertising, I sure am tempted to DL the ISOs and see if I like it. Whoever I choose in the end, I'll become their customer - but after RH's trick, I think I'll still feel skeptical.

    --
    What changed under Obama? Nothing Good
  57. Just quoting you - by JimmytheGeek · · Score: 1

    "The primary ethical obligation of a business is to turn a profit."

    If that's not what you meant, fine.

    1. Re:Just quoting you - by reallocate · · Score: 1

      That's exactly what I meant.

      Nothing difficult about that. I said "primary", not "only". The rest is the word game you're playing.

      --
      -- Slashdot: When Public Access TV Says "No"
    2. Re:Just quoting you - by JimmytheGeek · · Score: 1

      Nothing difficult, you are just wrong. It's not a word game. Profit is not an ethical goal. It's value-neutral. If it were in the set of ethical considerations, your use of the term "primary" elevates it above other considerations. That's ethically bankrupt.

    3. Re:Just quoting you - by reallocate · · Score: 1

      Profit is not "value-neutral". (Learned that euphemism in Sociology 101, eh?) Nothing is value neutral. (Among other things, that assumes a finite set of values on which everyone agrees.)

      Profit is the primary motivation and objective of creating a business. It is the primary measure of success of a business and of the people managing that business. (No profit, no business.) As such, profit is the primary ethical oligation of the business. Profit isn't the only obligation of the business, but, witout profit, a business wouldn't exist, so the drive for profit by a business is as fundamentally necessary and as funamentally ethical as the drive to survive is among living beings. Other ethical issues are moot if an entity doesn't exist.

      --
      -- Slashdot: When Public Access TV Says "No"
    4. Re:Just quoting you - by JimmytheGeek · · Score: 1

      Never took soc. Wasted my time in econ - the flip side of the pseudo-science coin. Astrology for the raised-in-a-wicker-basket set.

      *Lots* of things are value-neutral, neither moral nor immoral.

      When you are in a hole, you should stop digging. Unless you want the hole deeper, I guess. I recommend learning to say, "You're right. What I meant to say was..."

      1) Profit isn't an ethical obligation. 2) even if it were, it's not the primary one. You say both. If it is primary, then it's more important than others. If you have some other definition, please state what it is. If it is more important than others, then businesses are correct in pursuing it to the detriment of other ethical obligations where such obligations conflict. This is a ludicrous proposition and you shouldn't have made it or repeated it.

      As for #1, that's the same as saying that self-interest == ethics, while in fact they are frequently in conflict. Is this seriously in dispute here? "made money" == "did the right thing" ? To know if this is true you have to know whether they made the money ethically. Were they dishonest? Did they steal?

      Sure, profit is the goal of a business. But it has no moral or ethical weight. That's like a toddler saying she has an ethical duty to pursue cookies. Of course she wants cookies. That might be her primary drive. But the pursuit of those cookies is, or should be, subject to the constraints of ethics and/or morality. She is not more moral or ethical for obtaining the cookies. She would be, if she took turns and shared.

      Ethics are expensive. That's why you get credit for having them. That's what makes ethical people admirable. If doing the right thing were always easy, it wouldn't be worth discussing.

    5. Re:Just quoting you - by reallocate · · Score: 1

      I'm not going to play this game, because it will revolve around competing deinitions of "ethics". I believe in one defintion; you, almost certainly, believe in another.

      For what it's worth, much of the pain and angst that people suffer in the name of ethics is largely semantic. I.e., a reactin to the power of words. We use words to describe reality, but typically forget the difference between the words and the reality.

      For a crude example, consider the death of 4 individuals: One is murdered on a city street; the second is killed in a house fire trying to save his children; a third dies in a hospice after a legnth battle with cancer, and the fourth is killed in combat as a member of his country's army which was invading its helpless neighbor.

      Typically, people would cast these deaths in a different light based their sense of ethics. Certainly, the causes and events surrounding the deaths differ.

      From, the point of view of the dead person, death is death, And death reamins death, regardless of cause or surrounding events. Most importantly, death reamains death whether or not we use words like "murder", "heroic fire victim", "enemy fatality", "cancer patient", "violent crime", etc.

      The words carry differing ethical weight and texture, but the reality of those four people is identical.

      --
      -- Slashdot: When Public Access TV Says "No"
  58. as i check this out from my xp laptop by Anonymous Coward · · Score: 0

    yes you heard me correctly.
    maybe i'll reply from my bsd desktop while my buzz is still with me...

  59. There's always Ninnle jokes! by Anonymous Coward · · Score: 0

    Ninnle IS a joke!

  60. Support Lifetime for Desktop OS by JPriest · · Score: 1

    I only care about a product support lifetime if it's for a mission critical server. Since Mandrake is mostly a desktop distro, the support lifetime is of little concern to me as I change my desktop Linux distro about every 6 months anyway. All of out Mandrake installs are less than a year old. In contrast, we still have many Solaris 5.6 and Red Hat 6.x servers.

    --
    Saying Java is nice because it works on all OS's is like saying that anal sex is nice because it works on all genders.
  61. MOD ABUSE: PARENT IS NOT A TROLL by Anonymous Coward · · Score: 0

    dammit

  62. Re:Boycott French Linux flavors. by Anonymous Coward · · Score: 0

    Or alternatively:

    " Boycott anything and everything AMERICAN. These shameful variants of the Anglo race were so apologetic for a Known AMERICAN Dictator [BUSH], they should now suffer the consequences of Supporting Oppression. Show them some economic oppression of your own, deny them any of your hard earned EUROS. Jingoistic and Pro-FRENCH? Think of it as anti-IDIOT. I'm not saying deny your money to non-FRENCH concerns, just deny it to THE USA. Maybe one day when these cowardly YANKS are wondering where their next HAMBURGER is coming from, they will look back to the moment they threw their support behind an ILLEGALLY ELECTED PRESIDENT and basically shitted on the idea of people living free from oppression [ESPECIALLY IN THEIR OWN COUNTRY]."

    Anything can be turned around...

    BTW The French are not a version of the Anglo race, they are obviously as mixed as any nation including the US, but originally were mainly Celts and Franks.

  63. You know nothing of their history, do you? by Anonymous Coward · · Score: 0

    Philistine == native of Palestine. These people have constantly been warring with the Hebrews since way over 2000 years ago. They even ENSLAVED the Jews, that's what a fine people they are. That's who these people are, pay attention next time in class, and you won't show your extreme ignorance of history in the future. God you're an idiot.

    1. Re:You know nothing of their history, do you? by Imran · · Score: 1

      Honestly, I don't know where to begin.

      Philistines != Palestinians. Where did you get that idea from? Because the names sound somewhat familiar? The Philistines were just one of a number of semitic peoples living in the Middle East at the time (of which the Hebrews were one). They all fought amongst one another - genocide and slavery was not a one way street (read the Old Testament to find out what the Hebrews themselves did at times).

      I could add that the genetic link between modern day Palestinians and their millenia-ago counterparts is equally as tenuous as the genetic link between modern day Israelis and their Biblical ancestors (read David Ben Gurion, and his notes on the 'Khazars' as being the precursors of most of European Jewry).

      How anyone can think that events over 2 millenia ago can justify either killing others, or taking their land, is totally beyond me.

      BTW, Philistines, contrary to popular belief, were not actually 'culturally backward', as archeological evidence has since demonstrated. Its always a bad idea to judge a people entirely through the eyes of their enemies (at that time).

      I wonder - is such a blind hatred for truth and the facts a necessary prerequisite for (probably - I'm making an educated guess based upon your post) someone who can justify policies and behaviour towards others (ie: Israel v Arabs) which are almost as evil as those which yourselves suffered from not to long ago (Western Europe v European Jews)?

      (waiting for the usual taunts of 'anti-semitic', etc) ...

  64. Re:Boycott French Linux flavors. by Anonymous Coward · · Score: 0

    You don't seems to understand who inspired the constitution of the USA. Who inspired us the ideas of freedom and democracy. Have you heard about Voltaire and Rousseau, some philosophers (a bit like you ;))

    I think froggies did it, I'm proud to say I'm pro american and I still love France

    Moreover Mandrake is not a "french distro", the contributors come from all over the world because it is really open source.

    THe US government semmed to have understood that because some department of the Nasa and of the FBI are using mandrake since the 8.0

  65. Re:Lame? by reallocate · · Score: 1

    Personally, I don't understand the notion of a customer supporting a business. Why would anyone feel the need to do that? Your purchase of a Red Hat product gave Red Hat all the "support" they deserve: your money.

    If you purchased support through a specfic date and RH has prematurely terminated that support, you have every right to be angry and to seek legal redress. If that's not the case, I don't think you have a leg to stand on, regardless of how muich free advertising you provided for Red Hat.

    It's natural to be ticked off if a favorite product moves in a direction you don't like. I've used PC's long enough to have owned several that were orpaned when the vendor went belly up. That's more than $10,000 worth of dead-end hardware. Annoying, yes, but inevitable. Those companies owed me only what I paid for, nothing more.

    You may be annoyed at RH, but it's inappropriate to argue that RH is ethically required to continue to sell something (support) it doesn't want to sell.

    --
    -- Slashdot: When Public Access TV Says "No"
  66. Re:Boycott French Linux flavors. by Anonymous Coward · · Score: 0

    I know others have replied to this, and it's been modded down, and this reply will likely be, too. But.....

    I wanted you to know that I buy as much *French* goods as I can. I spend hundreds of dollars at Mandrake each year, for example, and openly shop at French web sites. Why? To counterbalance stupid assholes like you (that is, assuming this isn't some pose of some sort.)

    As for tin pot dictators, as some one else noted, Saddam was the US's boy right up until Osama changed the game in 2001. The US is now out of the "holiest of holies" (Mecca), and fully deployed in a more "secular" state, Iraq. Effectively, Bin Laden's plan worked--the US has shifted it's Middle East power base into a desert-bound Vietnam, while destroying an infidel (Saddam) in the process. Makes one wonder just how tight the connections are between the Bush family and the Bin Ladens.

    Look, ma, I can post AC, too!

  67. Close enough, BUT... by margal · · Score: 1

    I think it's safe to say that this is the closest a commerical company will come to Debians' social contract. It's fine by me -- they seem committed to our community, understand that they dependant on the karma of the community and subsequently release all of their source until the GPL, thus promoting the use of free software and allowing the community as a whole to evolve.

    However, I would have liked to see a company so committed to the community, the GPL, and the movement in general to get it right with it's terminology and realise the importantance of upholding "free software" (as in freedom) over Open Source. We must strive to keep the spotlight on freedom -- we gave Mandrake the freedom to sell our work -- I'd like to see them ensure that freedom remains.

    Perhaps an open letter from RMS is in order?

  68. Re:Boycott French Linux flavors. by margal · · Score: 1

    Right-on!

    Let us not forget it was the American government who put him in power -- they orginally trained him as an asassin to overthrow the current leader, but he missed the shot and the US Army helped him out the country. Oh, an Osama. Don't forget who he used to work for (CIA...). What about the current dictators the US supports? Ubsbekistan ring a bell? I sometimes wonder if you Americans read, listen or watch any kind of history as you grow up. I advise try it.

    Oh, and this total BS about "freedom" X: "freedom" fries, "freedom" tower, STFU! Who gave you the Statue of Liberty!?! Which countrys' leader was the first to visit New York after 9/11 to offer his support. Which one (of many) languages does your native-language (that is, American-English) decend from? ARGHH! FRANCE, FRANCE, FRANCE!!

    To me it's perfectly obvious your president, Al Gore is ignored. That imposter however, Bush, mentions freedom so often purely so the American people are brainwashed into believing they have it - it's a simple propoganda technique, just as the North Koreans practise on their people in order to make them think that the rest of the world is in the same [desperate] state as them.

    When you have freedom, you don't have to tell people twenty times a day -- you _just_ know.

    A real patriotic American would be ashamed of the current unpresident. America stands for freedom, for civil liberties and for unity -- all that is being taken away from you and you don't even realise. It troubles me, it really does.

    "Necessity is the plea for every infringement of human freedom. It is the argument of tyrants; it is the creed of slaves." - William Pitt (1759-1806)

  69. Re:Lame? by anagama · · Score: 1
    • You may be annoyed at RH, but it's inappropriate to argue that RH is ethically required to continue to sell something (support) it doesn't want to sell.
    I never suggested they were ethically obligated to sell it - obviously they aren't - it's just a product. All I was saying is that if I'm going to be a loyal customer, I want to go with a loyal company. I know for a fact that in my business, it is very important to respect and show loyalty to my clients. In the software world (not my business BTW), I would hope that loyalty to one's customers improves the chances of long term viability.

    --
    What changed under Obama? Nothing Good
  70. Re:Lame? by reallocate · · Score: 1

    Then I disagree. I believe you get what you pay for, and have never felt any reason to be "loyal" to a company that was selling me something.

    If someone does something to merit my support and my loyalty, they'll get it. Taking my money in a retail transaction doesn't measure up.

    --
    -- Slashdot: When Public Access TV Says "No"
  71. hey by Anonymous Coward · · Score: 0

    What happened to your latest journal entry? Decided it wasn't a great idea?

  72. My God man, go to any FTP mirror site! by Anonymous Coward · · Score: 0

    FTP, they are all over and so is the free iso files. No one said you could be lame and also use a computer.

  73. Re:Congratulations Mandrakesoft, your FUD backfire by Perky_Goth · · Score: 1

    here, have fun.

    Mandrake screwd up on the upgrades. So did Red Hat.
    Mandrake is taking a stand on support. Red Hat desktop is "not ready for the desktop", whatever that means.

    Now, i don't know for sure, but it sure as hell looks like Mandrake is stading by home users a lot more.

  74. Re:Congratulations Mandrakesoft, your FUD backfire by DAldredge · · Score: 1

    You have no journal, so I will ask you here.

    Why did you mark me as a foe?

  75. Re:Congratulations Mandrakesoft, your FUD backfire by Perky_Goth · · Score: 1

    i haven't liked the high moding of some of your comments and have found them somewhat trollish.
    nevermind it, i just read mostly, it's just a way to filter content.

  76. Re:Congratulations Mandrakesoft, your FUD backfire by DAldredge · · Score: 1

    Pot Kettle Black.

  77. This isn't what they have done in the past by RGRistroph · · Score: 1

    If they are such a good, reliable, stand up company, why can't I find the source code rpms or installation .iso for Mandrake 6.1 anywhere on the net ?

    It would be nice to install distributions maintained by people who would leave their downloads up, so that when you were confronted with ancient installations in the future that needed a few tweaks, you could handle it.

    1. Re:This isn't what they have done in the past by testerus · · Score: 1

      To busy to search for a mirror?
      http://www.google.com/search?q=mandrake+o ld
      and you will find servers like this
      http://mirrors.usc.edu/pub/linux/distributio ns/man drake-old/
      ISOs back to 8.2
      Updates back to 1.0.1 and 6.0
      RPMs and SRPMs back to 7.2

    2. Re:This isn't what they have done in the past by RGRistroph · · Score: 1

      I have searched extensively and posted on various mailing lists and usenet groups.

      There is a Canadian LUG that has the first install iso from 6.1, but not the source CD (technically against the GPL).

      And that's it.

      Now compare that to professional linux distributions:

      http://slackware.com/getslack/ (see the bottom of the page)
      http://ftp.redhat.com/pub/redhat/linux/ (now that's more like it)

      If I'm downloading random hackerware off of the net, I keep my archives carefully because I might need to know what I installed and it's up to me. But if I'm paying money, I expect to be able to find that stuff again in a central place if I need it. What's the use of the corporate beauracracy if it can't do anything for you ?