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Development Of The TiVo Remote Charted
victor_the_cleaner writes "The New York Times (anonymous readers need not apply) has an article about the development of the TiVo remote control. The article reviews the user-centered design approach the designers took. According to the lead designer, they considered 'how it feels in the hand, for long periods of time.' How about you - do you have an emotional attachment to your TiVo remote? Or other well-designed objects?"
"...emotional attachment to ... other well-designed objects"
Oh, no... why must they ask such a question on Slashdot?!? Why?!?
I had but a simple dream, to destroy all humans.
"how it feels in the hand, for long periods of time"... I don't know about you, but I don't get attached to things that feel good in my hand... except for certain bod- errr nevermind
It is obvious what it is designed for and easy to use.
The TiVo folks really did a great job in the design of the remote, however I would have liked it a little smaller. It's kind of like the phasers in Star Trek TNG which went from being gun-like to being tamagotchi-like to the final TV remote shape. If TiVo could fit all that functionality into a tamagotchi sized remote, I would be the first one at the store to buy.
I have been pwned because my
...and in other news, several thousand internet users mysteriously suffered spontaneous eye bleeding.
Just my humble opinion... but the TiVo Peanut Remote is the best designed remote control ever made. It fits your hand perfectly, and all of the controls are easily reached with your thumb. The only problem is that it can't control your DVD player.
I don't think karma-whoring works very well without line breaks :p
My fiancee got me this awesome programmable remote control. You know, with the touch sensitive lcd, learning functions (works with Bose stereos even!). That cleaned up 5 remotes off of our coffee table. The only remote I refuse to program into it is the Tivo remote. That thing is perfect. Accept no substitute. Every button is well placed, and easy to locate without looking. She understands...
---- El diablo esta en mis pantalones! Mire, mire!
This is a really cool project you might want to check out if you're interested in controlling the TiVo unit with a web browser rather than the standard remote control. i mean, sure the control is great and all, but i prefer a mouse :)
see here.
I have a strong attachment to my WASD layout for FPS games.
Often times at work I find my fingers relaxing into FPS stance.
Always wonder if they make all of their models of mice for left handed people as well though?
What about badly designed objects? My comcast cable remote is horrible. To use the scroll buttons on the program guide (if it can be called such, half of it is ads) I need to contort my wrist. Why remote controls are still shaped like hotdog buns is beyond me. On some level, these designers must realize that an ideal situation would involve a more mouse-like remote. And please, lets start using RF instead of IR. I'm sick of pointing my remote. Yes I'm that lazy.
Quid festinatio swallonis est aetherfuga inonusti?
Africus aut Europaeus?
Google Link here
I had a series one Philips TiVo and liked it a lot, so I replaced it with a Pioneer series two TiVo with DVD-R. The remote control is 99% similar, but the button in the lower left that was 'clear' on the Philips (used to kill the guide display and all kinds of other things) is now 'TV power'.
It's been 3 months and I still kill the TV power about every 20 minutes...
I've had my TiVo for about 4 years or so now, and I use the remote as little as possible. I feed my DirecTV box into it and use the remote for that to change the channels, view the DTV guide, etc. Aside from the fact that the remote sucks, I never liked the fact that changing the TiVo channel erases the 30 minute buffer (I don't keep up on TiVo hacks, so maybe there's a way around that one by now). The curvy design is annoying, and it's fallen on the ground so much because of the odd shape that it now makes the old broken-plastic-pieces-inside rattle noise.
My dad has a TiVo (a gift for my mom...) and he actually made a cradle for his so it rests flat on the table next to the couch. He likes to be able to press buttons while it's still on the table, which is all but impossible given the curviness.
For what it's worth, I think the Nokia 6190 (or the non-gsm variants) is one of my all-time favorite designs in this category. I almost wish I could turn that thing into a remote control, as the buttons, display, feel in the hand, weight, and size were just about perfect. IMHO.
As an interface designer I'm happy on both a professional and personal level to see user-centric design getting press lately. On the other hand I'm afraid that a lot of MBA-types will read articles like this and figure that they can just throw a designer at a problem and expect them to fix everything that's wrong with their product.
Real UI design will not fix fundamental flaws in a product. In fact a good designer will probably uncover problems that no one had noticed before. The reason that Tivo's interface is good is because the entire product was designed from the beginning around being easy to use. I'm willing to bet that there were designers involved in the product from the very beginning.
I recommend that people interested in this sort of thing read Alan Cooper's The Inmates Are Running the Asylum. It's a bit harsh on engineers and I don't buy Cooper's zealousness regarding his techniques but it has a lot of good insight into what can go wrong and how to avoid it.
I also really wish that the press could find a better poster child for our indutry than Nielsen, whose core competency is attention whoring and getting people to pay him thousands of dollars for speaking gigs [something he excels at]. He's got some pretty smart coworkers who have actually designed products that changed the way we interact with computers. Nielsen's crown jewel is a kooky Sun skunkworks project.
...TiVo remote? Or other well-designed objects?
:)
Yes, my second generation iPod
Cheers,
Mike
Intel transfer the difficult from Hadware to software, for get more power, programmer need more technology. -- chinaitn
I have used the TiVo remote, and it is pretty good... I prefer the remote I have, though.
It is the Radio Shack universal 15-2116 (previously 14-1994, which I also still own). I hacked together a little parallel cable to connect it to my computer and program every single button exactly how I want (called the JP1 hack). You can map any button any way you want, clear out the memory of unused buttons, etc. I have that thing programmed for 6 different things (from the replayTV to the original Apex hacked dvd player to an offbrand tv/vcr combo) and have the buttons so intuitively mapped that I don't ever need to look at it. It also has this weird textured plastic that feels like hardened suede. IR learning and everything else, all for $30.
IANAL, but I play one on
Karma: Contrapositive
By the way, one complaint I've heard (and can see) in the Phillips remote design is the fact that it's too symmetrical front-to-back -- when watching tv in the dark, it's hard to know if you're holding it the right way. Guess they didn't think of turning out the lights when they were doing their ergonomic tests. Whoops!
Ha-hah!
"Orthodoxy is unconsciousness" - Orwell
that didn't work for me, try this URL instead:
http://tinyurl.com/2cmny
My biggest issues with my rather new Direct TV tivo are as follows:
The guide is sloooooowwwww. Way slower than the old RCA vanilla reciever.
I can't filter out the channels I don't get, and have no interest in nearly as easily as the old reciever did. The RCA would automatically go through the list; any channels I didn't subscribe to would be removed from the list. I could also scroll through and *see* the channel (Bye bye, Home Shopping networks!) that I was deleting - no trying to decipher the 3 letter acronyms. I was done in 3 minutes with the RCA; with the Tivo, I'd better set an evening aside.
The tivo is recording shows I might like to watch on channels I don't get! Great movie, Tivo! I love the way you mock my poverty by recording two hours of black screen!
No use for the USB ports on the back. I was all excited thinking I could dump some shows right to my Powerbook and burn some DVDs. Nope. Sure I can record to VCR, but why? It's sooo 1995.
No Home Media Option as of yet for Direct TV PVRs. Not that I can't do this with the old PB, but I feel like I'm being shorted. (See previous point)
The remote is far and away the best one I have, but I still need other crappy ones to control stupid features on my TV, Sterio, and VCR.
The first company to devise a 'middleman' remote that waits for a 3 digit code from my tivo remote, then shunts further remote functions to my chosen equip is going to get my money. It could be programmed with the 'left out' functions of all my other remotes (PiP on my 97 Magnavox TV, for instance), then I could put them in a drawer somewhere and forget about them 'till garage sale time.
No reason I can't learn key combos - you have to in order to play any video game these days. Perhaps when I select the VCR it can scream "FATALLITY!" at me.
Another problem with the Philips remote is that it feels the same upside down, making it hard to tell which way you're holding it in the dark. With the Sony remote, I can do everything without even glancing at the thing.
On the whole, the Sony remote is among the best remotes I've ever used for anything. No extraneous buttons (you use basically everything), but the frequently used stuff is intelligently placed.
// The article really pissed me off because of the huge flash ad in the middle of the page. You shouldn't suffer the same. Missing: stock photo of a remote control.
To most home viewers, remote controls may seem like ancillary sidekicks to the main attraction that is the television, DVD player or digital video recorder. Yet in some ways the remote has become the centerpiece of home entertainment: so many functions have been relegated to this slip of an object that if it is lost, you may find yourself unable to do so much as call up a menu for watching the movie you popped into the DVD player.
But if the remote control is a linchpin, it is also often an inscrutable one. A typical remote may have some 40 buttons, with functions that are hard to divine. Often the labels - "toggle," "planner" and the like - are no help. The device can feel like an afterthought, thrown together without any planning at all.
Increasingly, however, electronics companies are recognizing that building an easy-to-use remote control is an important and challenging task. To improve the remote, they are deploying teams of experienced industrial designers who focus on the product for months - and reaching out to consumers for advice.
In 1998, design engineers at TiVo, the Silicon Valley company that helped introduce the digital video recorder to the world, set out to produce a distinctive remote control. The result was a textbook blend of complexity and ease of use.
The peanut-shaped TiVo remote is at once playful and functional. A smiling TV set with feet and rabbit ears, the company's logo, graces the top. Distinctive buttons like a green thumbs-up and a red thumbs-down button have helped the remote win design awards from the Consumer Electronics Association.
"They did a really good job," said Jakob Nielsen of the Nielsen Norman Group, a technology consulting firm in Fremont, Calif. Mr. Nielsen called the oversize yellow pause button in the middle of the remote "the most beautiful pause button I've ever seen."
When Paul Newby, TiVo's director of consumer design, arrived in June 1998, as the company was just starting up, he and a team of six designers were given 14 weeks to come up with a functioning remote control. Along the way they relied not only on their own instincts but also on feedback from potential users on everything from the feel of the device in the hand to the best place for the batteries.
Mr. Newby, 45, a mechanical engineer, came to TiVo by way of designing much larger objects - Caterpillar construction equipment, to be specific. Designing something that was by comparison microscopic was an inviting challenge.
Many remotes are monochromatic slices of hard plastic. For years, they have generally stuck to the old design conventions, a rectangle with neat rows and columns of buttons lined up like so many cadets.
"They were designed by - and I hate to say it because I am one of them - engineers," Mr. Newby said.
Mr. Nielsen said: "They work well if you're sitting in bright light and you have good eyesight and you're 20 or 30 years old. They're overloaded with features you don't really need except once a year or once a lifetime."
The shape of the remote - the subtlety of how it feels in the hand - was Mr. Newby's first major design consideration.
Because of the nature of the TiVo video recorder, the remote is held for long periods as users continually choose shows to record, skip commercials, fast-forward and rewind recorded shows, rate programs by pressing the thumbs-up or thumbs-down buttons, and even pause live TV. Designing a remote that consumers would find comfortable was a high priority.
Central to the process, Mr. Newby said, was producing prototypes "early, ugly and often."
Ugly?
"There tends to be this conservatism in the design process," he said. "I encourage young designers to go off and scare me.''
Some of the results fell under the category of "Be careful what you wish for." One sket
The remote was also annoying as there was no way to extend it, even for something simple you HAVE to do. My idiot TV always resets itself to channel 3 when turned off. So the first thing I want to do is change the channel back to "AV" input (where the nice S-video attached to my Tivo is). There is no way to have the Tivo remote change a channel.
The TiVo remote is indeed well-designed and more or less a joy to use. However, it seems to suffer a problem pandemic to all remotes: the eventual mysterious "buttons need ever-larger amounts of pressure to make electrical contact" problem. I tried taking it apart (which, of course, no remote is designed for), breaking the tiny points of the circuit board at the front. I washed the contacts anyway and put it back together, only to discover that the buttons now worked well, but the visible-light LED no longer worked. Sigh.
So I ordered a replacement from the TiVo website. Oddly expensive -- $35. Plus, only the translucent blue was available. On top of that, when it came, I discovered it was slightly different from the old remote in form and function. The immediate upshot was that it's slightly longer, which, having gotten used to the good layout so intuitively before, required a period of adjustment to the new positions without having to look or feel for it.
Anwyay. Anyone have a better method to cure (or prevent) that button-mashing problem?
"A great democracy must be progressive or it will soon cease to be a great democracy." --Theodore Roosevelt
Plus I never needed to look down at the controller the first time I played a GameCube game. Er...square? What's the intuitive location for a square, and how does that differ from circle?
GameCube has A. First. Primary. Big. Then B. Like A, but less important. Then X, to the right, and Y, up. Or, for the letter-impaired, big circle, small circle, bean one, bean two. All of them EEL different, you know where your fingers are. And you always know that no matter what game you play, A means confirm, B means cancel.
Beats the hell out of faintly printed symbols on small, identical buttons.
Of course, that's in addition to what you said about the fantastic comfort level of the thing. Nine out of ten people who say that beautiful thing is awkward to use haven't given it a chance. Though I loved it right out of the box.
Don't take mine though. Take my little sister's MicroCon(?) version. Now THAT controller is too small.
It would be nice if it didn't look like a little black dildo on my bed when its flipped-over. Seriously.
You know, the first thing my girlfriend said when we unpacked the TiVO from its box and placed the remote face-down on the table was, "Why did you buy me a dildo to go with your new toy?"
I mean, great remote, but it really DOES look like a sex toy. Also it's too easy to hold it upside down if you're not looking. A couple of weights in the bottom of the unit would have taken care of that (I mean more weight than the batteries).
Even Jesus hates listening to Creed.
When I tryed out a Tivo for the first time it took me forever to figure out that the funky emblem was a button.
Great design my ass.
Artist will always make art.
While I don't have many major qualms over the TiVo remote, one issue I always have with remotes are their physical properties. I own a few pieces of Bang & Olufsen kit, and they built their remote out of Zinc. So not only is the remote cool to the touch when you go to grab it, but it is heavier than a plastic remote as well. I even have it set up now to where I don't have to use my TiVo remote, I can use my Beo4 remote from Bang & Olufsen instead.
The original Palm PDA had similar origins. The creator of the Palm, Jeff Hawkins, carved a block of wood into a size that would comfortably fit into his shirt pocket, and using a "stylus" made from a whittled-down chopstick walked around Palm inc. for a month or two entering dates and phone numbers and taking the thing with him to meetings.
In my opinion, this is the way you should design any technology product; user experience first, technical stuff, code, and engineering later.
Ergonomica Auctorita Illico!
Honestly, folks. He might as well be talking about Linux distros, or open source software generally. In my experience, open source UIs are just plain terrible from a user perspective (though perhaps not from an engineer's).
How is free/open source software ever going to replace anything on the desktop if the people who are attracted to these projects are almost exclusively engineers and programmers? The art of UI design is very different from the art of programming, and I think the open source "community," such as it is, needs to be more aware of the need for skilled UI designers.
How to get UI people to join open source projects, however, is a mystery to me. Any ideas?
yours
I'm probably going to get slaughtered for saying something positive about Microsoft, but I love the Microsoft mouse. IMO They know how to build quality hardware, shame they can't apply that skill to other areas.
One of the best examples from that Alan Cooper book is alarm clocks.
That's also a perfect example of dysfunctional relationships between user design and the engineer. There are alarm clocks that project the time on the wall or ceiling, alarm clocks that (supposedly) lull me to sleep with white noise or "nature sounds," and alarm clocks that wake me with my favorite CD -- but every blinking last one of them has horrible user design, especially for the intended audience: sleepy, disoriented people who don't have their contacts in. It's pretty amazing to consider just how awkward the things are.
The guts of a better alarm clock: Bigger buttons that are clearly differentiated, even without my glasses on. Decent control over my snooze-ing -- limits on number of times, variable length, etc. would be nice. Readable displays that show different information -- ta dum! -- differently. ("Alarm" is not the same as "PM" and should not be an identical dot on the display.) And so on.
Everyone has one of these, but the business hasn't produced a really good alarm clock at the commodity level for Target to carry. Designers with swooshy plastic cases aren't going to fix the problem by themselves.
"Fundamentalism" isn't about divine morality. It's about human authority.
Take the remote completely apart, removing every component possible. When disassembling, take notice of where the battery wires and/or springs run so that you can return them to their original positions. Also, note the order in which you removed the parts.
Clean the plastic housings and other case parts like the battery cover with dish soap, water and an old toothbrush. Clean the button side of the button membrane with the toothbrush, but do not get water on the contact pad side. The circuit board usually just needs a good dusting, I typically dry blow it off. (By dry-blow, I mean "don't use spit-or-humidity-laden breath".) And never directly contact any circuit board with the nozzle or brush of a vacuum cleaner, they generate tremendous amounts of static which can blow chips.
If the circuit board is really filthy or sticky, (as in "beer spill",) you will need to clean it and the membrane pads with the soap and toothbrush, too. Make sure you completely and thoroughly dry the parts afterwards. I use a hair dryer. I have heard of people washing the circuit boards in the silverware tray in their dishwasher, but I have not personally tried this. I would also not put any plastic components through a heated dry cycle.
Once the circuit board is clean and dry, take a pink pencil eraser and clean the contact pads. If they are bare copper, polish each one until it is bright and shiny. If they are carbon coated, lightly rub them with the eraser but do not deeply abrade them. You just want to break through any surface dirt, not reshape them. And be careful not to rub so hard as to lift the copper traces from the circuit board, or your remote is probably toast. Afterwards, carefully brush or dry-blow all residue from the polishing. Even the tiniest particles here will cause the buttons to fail.
The buttons, however, are usually where the problem lies. For many years I've used a new U.S. dollar bill (or any new paper currency) as a mild abrasive on the black contacts. Depending on the design of the button and the membrane, you can either grip the individual buttons and rub them one at a time on the abrasive, or you can sometimes place the whole membrane assembly flat on the paper, move it with a circular motion and press the buttons to the paper. Be careful, some membranes are extremely thin and fragile. When rubbing the contacts on the abrasive, it is very important that you maintain the parallel planes between the button pads and the circuit board pads -- if you grind too much off one edge of a button pad, you'll typically just make your problem worse. You want to rub off just enough to break through dirt and/or damage. You may need to abrade more to repair badly rounded or misshapen contacts. When it's properly done, each pad should be flat (or imperceptibly convex) and parallel to the circuit board.
Reassemble the remote, usually in the reverse order in which you took it apart. Carefully route the battery wires and/or springs back through their original positions. Finally, install out-of-the-package fresh batteries.
John
He's lying, and I have pictures. He soldered nothing. Mostly, he was cutting apart the IDE cable (which I was admittedly pretty lousy at.)
He does have an excellent point, though-- my trusty tivo remote covers about 80% of my viewing, but anything else requires that I use a pile o' remotes to change inputs and play dvds, etc...
It's round. On first impression, one might naively get the idea that it's designed with the hand in mind. Wonderful... except that is only ONE environment in which it must function!
Coffee table operation
Have you ever tried to push the volume or channel up/down buttons while the remote is on the coffee table? Imagine dozing on the couch, and reaching out to the coffee table to flip the channel, only to have the STUPID ROUND remote roll over when you press the button which is so BRILLIANTLY placed to the side of the STUPID ROUND remote's axis of rotation? That's right, the result of this operation is not the channel being changed, the result is the STUPID ROUND remote flipping over on it's back.
Armchair placement
Have you ever tried to put the remote down next to you, on a surface that was not perfectly horizontal? Remember the remote is a STUPID ROUND remote... This means that the contact area underneath the remote would approach a point, were it not for the small, inadequate flat spot under there. The small, inadequate flat spots which do nothing to keep the STUPID ROUND remote from sliding off of any fabric covered surface you might place it on. A fabric covered surface, which might not always be perfectly horizontal... hmm... let me think of an example. Ah. Maybe a COUCH or SOFA perhaps? Pretty rare environment for a TV remote, so I can understand how this slipped by during testing...
Seat cushion placement
Okay, I think you can see where I'm going with this STUPID ROUND idea. Imagine you place the remote next to you on your prize sofa, an exotic artifact which you imported at great expense just for the novelty of it. (Imagine that... actually owning a SOFA!) Next, imagine a friend who comes to sit down near you on the sofa, and the cushion the STUPID ROUND remote is sitting on is compressed on one side (please, try to imagine this even though it might seem alien and unfamiliar). Now, the surface of the cushion is no longer horizontal. Promptly, the STUPID ROUND remote, as round objects are want to do, rolls on the surface of the cushion. Which way does it roll? Yes, that right, DOWN. Down between the cushions. Out of sight. Inaccessable.
Perfect.
*Some* aspects of the Tivo remote reflect really good design. It would be a good design, if the only thing I ever used my hand for was to hold the remote! This design is arrogant. It may not have been their intention, but underlying assumption that I'm never going to remove from my hand this 'oh-so-important and marvelously designed' object d'art just drips from its very essense.
How many times I've had that thing flip out from underneath my fingers when trying to flip channels when an obnoxious commercial roused me from my slumber... Oh, how I long for the chance, just once, to get up off the couch, and KICK THAT DESIGNER SQUARE IN THE NUTS AS HARD AS I CAN!!!
DON'T GIVE ME YOUR DAMMED "IMPROVED" DESIGN UNTIL WORKED THROUGH ALL OF THE SIDE EFFECTS THAT YOUR "IMPROVEMENT" IS GOING TO CAUSE !!! In the meantime, I'll use my crappy, square, poorly designed remote.
And people, stop gushing over this piece of crap plastic...