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OpenOffice.org, MS Office 2003 Compared, Evaluated

kotj.mf writes "eWeek is running a relatively lengthy article comparing OpenOffice.org and Microsoft Office 2003, as part of an IT decision whether to migrate a 300-plus userbase office away from Office 97/2000. The not-so-surprising conclusion: OO.o can be a better deal for smaller companies that can't fully leverage Redmond's volume licensing. Hell, it'd be cheap at twice the price."

83 of 665 comments (clear)

  1. Big difference... by Seoulstriker · · Score: 1, Insightful

    One of them is FREE. The other is what, $200+?

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    1. Re:Big difference... by Anonymous Coward · · Score: 5, Insightful

      And...? There's a lot of stuff that's free. Doesn't make it necessarily better (just as paid items aren't necessarily better). Most of us folk (who have matured to a certain extent) know to use the best tool for the job. In some cases (like when you're working with Exchange) that's Outlook 2003.

    2. Re:Big difference... by Liselle · · Score: 4, Insightful

      Nothing is ever free. Sometimes the costs of migration are more than the cost of staying with Microsoft's licensing. As the now-dead article mentioned, this is why OO is cheap for small companies: They don't have the cost savings of volume licensing that the big kids do.

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    3. Re:Big difference... by be951 · · Score: 2, Insightful
      Cost to install is not the only cost. With a free product, your own IT guys are the only resource if you encounter a bug or difficult error situation. If you're paying for a license, you have another level of support, i.e. the developer.

      And while it may seem that OO.org does everything MS Office does, there may be advanced features in Office that either don't exist in OO.org, or aren't compatible from one format to the other. The article mentioned Excel power users as a key area of concern.

      Then there is training to consider. You could spend a lot getting your users up to speed. More than training on upgrade features of a newer version of Office? Well, that's why you do the comparison, eh?

      And then there is the cost of conversion. Despite handling Office file formats fairly well, there are often snags when converting, especially for complex documents/presentations/etc....

    4. Re:Big difference... by jkabbe · · Score: 5, Insightful

      The costs of migration are a one-time cost. The costs of licensing are a continuing cost. Sometimes you have to eat it in the short term to meet your long term goals.

    5. Re:Big difference... by FatherOfONe · · Score: 4, Insightful

      I agree that very little in life is free, but I don't like your reason for possibly staying with Microsoft Office.

      Let's take your example. Yes the cost to switch might be more than the upgrade, but you would have to look at the TCO over the long haul. The cost of Microsoft Office in this case will cost that company $$$ every three to five years. This and the fact that they will have no say at all if they want to hold off an upgrade for lets say 6 or 7 years. The company in the article mentioned that this is probably the core reason that they are looking at alternatives to Microsoft Office, they are happy with Office 2k, and don't want to upgrade now, but they have to.

      To use another analogy, it is like someone drinking Pepsi in a nice glass, and wanting to switch to drinking water because it is free, but not wanting to because the new glass may cost to much. Yes the one time cost may hurt a little bit, but the long term savings will more than make up for it.

      --
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    6. Re:Big difference... by ErikTheRed · · Score: 4, Insightful

      Training is probably the biggest real-world issue. Any migration between platforms should always plan on plenty of time spent getting users up to speed. Document conversion would be the next issue, again follow the Law of the Seven P's (Proper Previous Planning Prevents Piss-Poor Performance).

      Getting support on MS Office from Microsoft is a joke - if you value your time and money, you're better off using Google, just as you would with OpenOffice.

      When it comes to advanced features there are a lot of features in MS Office that aren't in OO, however, these are features that aren't used by ~80-95% of your userbase, depending on your industry.

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    7. Re:Big difference... by johnnyb · · Score: 5, Insightful

      "Nothing is ever free."

      This is true, but sometimes this idea is used improperly. For example, I've heard it said "Linux is free only if your time costs nothing." Well, it could equally be said "Windows is only $300 if your time costs nothing."

      So, to say OOo is free is just as wrong as to say Microsoft Office costs $499. If someone said Microsoft Office costs $499 would you correct them? If not, perhaps you shouldn't also be correcting people who say that Linux is free. It's kind of a double-standard.

    8. Re:Big difference... by johnnyb · · Score: 3, Insightful

      "And while it may seem that OO.org does everything MS Office does, there may be advanced features in Office that either don't exist in OO.org, or aren't compatible from one format to the other."

      The converse is true, too. For example, I use OOo Draw all the time, and I don't think there is a corresponding program in Microsoft Office (I could be wrong). In addition, I use OOo's export to PDF/Flash options all the time from Impress, while Microsoft Office does not have those features in PowerPoint.

      In addition, with OOo, your IT guys have a much higher chance of being able to solve complex problems, because they have the source.

    9. Re:Big difference... by general_re · · Score: 4, Insightful
      The costs of migration are a one-time cost. The costs of licensing are a continuing cost.

      That doesn't mean anything without actual numbers attached to both cases, which will tend to vary from place to place and from time to time - specifically, does the amortized cost of that one-time payment really add up to less cost than licensing for the same period?

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    10. Re:Big difference... by johnnyb · · Score: 2, Insightful

      Solving complex problems isn't the job of IT guys? I thought that's the reason for having IT guys. Silly me.

    11. Re:Big difference... by njdj · · Score: 4, Insightful
      With a free product, your own IT guys are the only resource if you encounter a bug or difficult error situation. If you're paying for a license, you have another level of support, i.e. the developer.

      Why do we keep seeing drivel like this?

      It has been pointed out again and again and again that Microsoft support for the end-user of Word or Excel is completely useless. If you believe otherwise, you haven't tried to use it. They'll graciously let you report a bug. That's about it.

      In the open-source world, there are mailing lists you can post to, where you'll actually get useful help. And if you report a genuine bug, there's a real chance it will get fixed, based on the seriousness of the bug, not based on Microsoft's marketing-driven release schedules.

      Further, third-party support companies can offer support tailored to your needs, if it's open-source software. They've got access to all details of the product - file formats, even source code. Nobody can offer support for Microsoft products except Microsoft, because the internals are not publicly documented.

      Effective support is available for open-source software and not for Microsoft products. It really bugs me to see clueless moderators bump posts like the parent up to "+5 Insightful". Should be "-5 Codswallop".

    12. Re:Big difference... by johnnyb · · Score: 2, Insightful

      "I wasn't advocating migration, nor was I suggesting sticking with Microsoft."

      I wasn't suggesting you were. I was just commenting on the fact that many people are quick to point out that "OpenOffice isn't free" but fail to point out that in the same vein "Microsoft isn't $499".

      Honestly, I have no idea which would be better for these people, but the first step to figuring it out is to be sure you are viewing them both from the same standpoint and not applying double-standards.

      Where I work, I have a pretty large say in what is installed, and we, for the most part, use Microsoft Office because of the amount of documents we receive from customers with macros in them. Many of our installations, however, have both, because of OOo Impress.

    13. Re:Big difference... by ecrivain · · Score: 4, Insightful

      Everyone always mentions training as a cost for alternatives to MS Office. My company offers free training on all MS Office products. Does anyone take them? No. They prefer to call the helldesk. So I don't see any difference at all between having the Helldesk look up info on MS Office as compared to looking up info on OpenOffice. Training is a red herring.

    14. Re:Big difference... by AviLazar · · Score: 2, Insightful

      And in part two of your statement you list the huge problem with Open Office. Maybe in someone's personal life they can deal with the inconsistencies of a file not opening correctly, but in an enterprise situation (such as the one I am in) we cannot afford this. I am talking about documents that are hundreds of pages long that will be converted to PDF. Each of our document writers have office 97 and office XP on their machines for their various projects. It is expensive either way, and each company needs to look at the pro's and con's of using MS Office, Open office, or any other program you can think of. -A

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    15. Re:Big difference... by AviLazar · · Score: 2, Insightful

      THe company i work for utilizes software assurance. We pay an upfront fee and get almost all our MS software (server side and desktop side). We probably save 50% off the retail value. We are a company of roughly 110 people. Big pricedifference from what you have listed. All our software is the pro edition. -A

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    16. Re:Big difference... by lfourrier · · Score: 2, Insightful

      I can more manage a file not opening properly in OOo that I can manage a file not opening at all in office 97.

    17. Re:Big difference... by be951 · · Score: 4, Insightful
      In the open-source world, there are mailing lists you can post to, where you'll actually get useful help.

      The same, of course, it true of MS Office, only much moreso due to the massively larger user base.

      It has been pointed out again and again and again that Microsoft support for the end-user of Word or Excel is completely useless.

      Of course it has. MS bashing is a huge hobby for all kinds of people. I've encountered many problems with Office, all of which I've been able to solve with a little help from support.microsoft.com. Microsoft might not be as helpful and efficient as you'd like, but "completely useless" is overstating the case.

    18. Re:Big difference... by FatherOfONe · · Score: 4, Insightful

      Yep, and when you add that new computer to your network, what version of Office is it going to have? This is one of the reasons the guy in the article is looking at OO. Sometimes you are allowed to load an older version of the software, but seeing that Microsoft is now having you register versions online, the day of loading older unsupported software is coming to an end. At least as far as Microsoft is concerned. So yes you are still on office 97, for now.... What will your company do when it starts getting Office 2003 documents and can't open them?

      I will add one more thing. I believe that it will only take OpenOffice to get around 25% of the desktop market before compatibility issues start to go away. I believe that at around 25% Microsoft would be forced to make a converter to open OO docs, much like they had to for Word Perfect for years. Just my opinion though... I would just imagine that their customers would start to demand it though...

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    19. Re:Big difference... by ceswiedler · · Score: 4, Insightful

      You seem to think that the only reason for technical support is a bug in the program. Far from it.

      The main reason for technical support is user error, which is not something that freely-donated open-source support handles very well. When Joe User can't format his Word document the way he wants because a feature isn't working the way he expects, he doesn't want the person on the other end of the phone / email to tell him to RTFM. Paid support (through Microsoft, or as you mention, third-party paid support) is generally trained to handle this.

      Moreover, I don't have a problem with your argument, but I dislike your disdainful attitude. If you think the software purchasing decisions made by the vast majority of American businesses are -5 Codswallop, then put your money where your mouth is and start your own fucking Fortune 500 company.

      Your personal experience at using software (open source or otherwise) does not accurately predict other people's experiences.

    20. Re:Big difference... by smootc-m · · Score: 4, Insightful

      A key difference between OpenOffice and MSOffice is the file format. OO's is open. MS's is not. As a business or individual do you really want a third party dictating the file format of your critical business or personal information? It is interesting this was never mentioned in the evaluation as an issue.

      Most people think MS's DOC format is a standard It is not and MS keeping it closed is the only way they maintain their Office monopoly. MS in effect has control over your information. It amazes me how so few business people 'get it' when it comes to this issue.

    21. Re:Big difference... by FreeTheFurniture! · · Score: 3, Insightful

      I think the biggest real world difference is the risk to daily business activities. Whether this is perceived or real can be argued. In the end IT staff can do all the research and testing they want to ensure OO can read and write Office formats, but the best way to be sure is to use a Microsoft product (that OO created word doc you sent to the lawyers at the deadline better be compatible (and yes, I know you shouldn't be sending the actual word file, but this is the real world, with real users)). For a little/lot of money you protect your business and your job. I know real compatibility doesn't even truly exist between versions of MS products, but it exists 99% of the time).

      A reasonable suggestion for OO advocates to propose is the use of a mixture of installs. For instance, in our case, developers and other technical staff can use OO for almost all daily activities (if they need full Office features, there's a computer they can make use of for a few hours). The marketing and management staff use Office exclusively to ensure compatibility with clients, etc.

      It's a confidence thing. As a company uses OO more and more, hopefully this kind of set up would be required less and less.

      Of course, the down side of this is the cost of supporting two products (which for smaller companies is fairly negligible).

    22. Re:Big difference... by zyridium · · Score: 4, Insightful

      You may need help to realise, but those that say that are implying that the cost on top of licensing is dominant.

      Many people do say that linux is not free in a perfectly valid attempt to stop a lot of people being burnt by the fact it is not yet ready for them.

      For something to succeed it should only be pushed on people when it is ready, and for a home computer user, i don't think we are there yet.

    23. Re:Big difference... by EtherMonkey · · Score: 2, Insightful

      Not fair. There is a significant learning curve from Office 97 to 2003. Different menu layouts, different commands, different terminology, etc. That is not to say that the migration would not be even more costly to OO, but it is a consideration.

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    24. Re:Big difference... by killjoe · · Score: 3, Insightful

      "The main reason for technical support is user error, which is not something that freely-donated open-source support handles very well."

      Please forgive me for yelling but apparently many people here are deaf. YOU CAN BUY SUPPORT IF YOU WANT TO. YOU CAN BUY ANY LEVEL OF SUPPORT YOU WANT FROM MULTIPLE VENDORS.

      Did you hear that? You can buy support if you want or need it. In summary.

      Free support for OSS projects is better then free support from ms (mainly because MS does not offer free support for the vast majority of it's products). Paid support is frequently better for OSS projects because the people supporting are usually the developers and/or have access to source code.

      "If you think the software purchasing decisions made by the vast majority of American businesses are -5 Codswallop"

      having worked for many american companies I can state without hesitation that the software buying decisions are made by morons based on some magazine they read on an airplane or something their buddy told them on golf course. -5 Codswallop (my new favorite word) sums it up beautifully.

      --
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    25. Re:Big difference... by killjoe · · Score: 2, Insightful

      Best time to do this is when MS introduces a new version of windows and office. There is enough of a difference so that all your workers will need to retrained some anyway. If you are going to send them all to training anyways it makes sense to extend the training and skip the upgrade.

      --
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    26. Re:Big difference... by johnnyb · · Score: 1, Insightful

      "In linux sometimes stuff just works. Then again...sometimes you have a library problem..or maybe the wrong kernel version/module. Or maybe some driver wasnt loaded right, etc etc."

      I don't see how this is different with Windows. I've seen this time and time again with Windows. The Media Player won't work. Need to download a new codec. Ach! This screwed up my install. Should've just used Linux and MPlayer - hassle-free video.

      Then there's the problems that sometimes Windows itself behaves differently depending on which version of Microsoft Office you're running. Running version X.Y will allow certain software to run, but if I run A.B it will fail.

      It seems either

      (a) you never have actually tried to install something on Windows that didn't come with it

      (b) you are incredibly lucky

      or (c) you have your head in the sand

    27. Re:Big difference... by Rich0 · · Score: 2, Insightful

      having worked for many american companies I can state without hesitation that the software buying decisions are made by morons based on some magazine they read on an airplane or something their buddy told them on golf course

      Tell me about it...

      Many software purchase decisions are made with only a minimum amount of investigation. They are often made by small isolated groups in a huge enterprise and then blessed as a standard and forced upon user and IT groups who had no input into the decision (sometimes a good thing, but not often).

      In the fortune 500, self-preservation is the name of the game. The last thing anybody wants to do is rock the boat. If you deploy Office 2K3 and spend $50 million on it and something goes wrong, you just keep plugging away at it until it works, and then start on the next upgrade cycle. An expenditure of that size was probably signed by the CEO himself, and consequently the decision will be blessed as the correct decision. On the other hand, if you deploy OO and something goes wrong, you'll be out on the street for risking the company on a cheap gamble...

      Go to computerworld.com and do a search for the phrase "ERP", you might want to cross-reference it with "lawsuit". You'll probably get about the same number of hits with or without the latter keyword.

      The reason people spend big money in the Fortune 500 is that it means that a big-name executive has his name on the decision, and consequently the people below him will have his protection when stuff goes wrong.

      Also - departmental power is generally a function of budget, and buget is a function of spending. If you spend more, you get more to spend.

      A responsible IT group might not spend millions a year on licenses. However, when their developers want to buy new mice for their PCs they end up with $10 economice since the manager can't go over his $10,000/year budget. On the other hand, a group which spends money on licenses as if it were water gets the nice toys since it is much easier to pad a $50 million budget. Ditto for donoughts at meetings, etc. And of course, the department with the best perks has the highest retention rate...

    28. Re:Big difference... by DarkProphet · · Score: 2, Insightful

      How about that Word document that has lots of section breaks, headers and footers, excel and PowerPoint embedded objects, and is about 100 pages long? That darn thing always locks up Word. The solution from Microsoft is to break up the document into smaller documents.

      I could have told you that solution without waiting on the help line forever!

      Tons of things do not work correctly in Microsoft Office. More things are very counter-intuitive...

      <SNIP>

      I'm not a MS flag-waver, have used OO.o off and on for quite awhile, and can quite confidently state that the points you made about MS Office can also be said for OO.o. Given the choice between the two with cost not being a factor, I'd pick MS Office any old day of the week. I realize the context of TFA is all about $$, but still... c'mon... OO.o is still crap. If its aspiring to be like MS Office, its doing a good job in that regard... ugh..

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  2. My personal feelings by AKAImBatman · · Score: 3, Insightful

    OpenOffice is Good Enough(TM). Things are sometimes in places you don't expect them thanks to MS Office training (e.g. Word Count is in document properties), but once you're used to it, you'll use it by default.

    Despite having Office X on my Mac, I use OpenOffice all the time now. It's amazing how much it grows on you despite the initially underwhelming first impressions.

    1. Re:My personal feelings by AKAImBatman · · Score: 4, Insightful

      Indeed. The core of the problem for businesses is that they have invested heavily into MS Office software. Converting all of their "documents" (really mini-programs or desktop publications that should have been done with a better program) is a time consuming and expensive task. When companies look at the cost of converting and the cost of an Office upgrade, they end up dipping their heads and purchasing Office.

      Nobody does lock-in like Microsoft. :-/

    2. Re:My personal feelings by Anonymous Coward · · Score: 1, Insightful

      I think your statement points out not the sufficiency of OOo, but rather the lack of a need for the sophistication of either.

      90% of users could go about their day to day lives with a pad of paper for all their writing and accounting needs. Many small businesses across the United States still do. I imagine some of the best writers rely on a steno pad before it gets typed up, too (although I can't speak for them).

      Ok, maybe you need to type something up that looks nice. Wordpad (or Free/Unix equivalent) and a sufficient mastery over the English language will print you out a nice crisp page like Word or Writer would any day of the week.

      OpenOffice is more GoodEnough(TM), it's overkill.

  3. according to Microsoft by dicepackage · · Score: 3, Insightful

    Open Office is free and you don't get anything good for free therefore if something costs more such as Windows or Office it must be better.

  4. It seems obvious by The_Mystic_For_Real · · Score: 3, Insightful

    It seems obvious that something that is distributed for free will be cheaper than something that costs money. The true test comes when users are exposed to a new program for doing something everyday. I have known a few people who have had serious problems switching to Open Office after using MS Office for a long time. These were not computer illiterate people either.

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    1. Re:It seems obvious by delcielo · · Score: 5, Insightful

      A transition doesn't have to be painless to be worthwhile. It certainly doesn't have to be painless to be cost-effective. Microsoft has gone a LONG way to make sure that any transition will result in a good dose of pain. Break it sooner or it only gets worse.

      You start by telling your employees that your switching. Explain why you're switching. Explain that you know it will be inconvenient or even a huge pain in the ass. Tell them you're counting on them to put out a lot of effort and come up to speed as quickly as possible on the new software. You're proud of you're employees, and you know they'll make you proud again.

      That won't eliminate any of the end-user frustration. It will, however, make the transition a success; because it lets the users know that the decision is made, and that there is an expectation for them to adjust to it.

      You don't want to ignore your employees by any means; but you sure don't want to give up significant cost savings (which by the way indirectly benefit them) just because they can't learn the new menus.

      After all, who's in charge?

      The true test is your ability to make good financial decisions and to make those decisions work.

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    2. Re:It seems obvious by gtaluvit · · Score: 3, Insightful

      Its those experts that'll be the hardest to convert. It's like getting into a Vi vs. Emacs war. The zealots know all the commands and are very comfortable with them so if things don't work the way they are used to, they have to relearn everything. However, if you use nothing more than adjustments of font size and justification in a word processor and you use the mouse for EVERYTHING like most new users do, then switching is not going to be an issue. When I taught Computer Science 1 students, many of them had never used a *nix system before and all of a sudden had to become proficient in a Solaris environment. After giving examples and reasons for using different editors, most used nedit, some used emacs, and a few brave souls used vim for code editing. I can almost guarantee that they are probably still using whatever editor they started CS1 with. Familiarity goes a long way.

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    3. Re:It seems obvious by cavemanf16 · · Score: 2, Insightful

      The article states that for the tests, users where easily moved from M$ to OOo... exept for those who use exell in a profesional way!

      Wrong! Bzzzt! The article said 'except for those using advanced features of EXCEL'. Personally, I use OOo at work for document editing, (writing business cases, case studies, project documents, etc.) and unfortunately am stuck using Excel for PivotTables and Charts. I would consider myself a "Power user" (not developer though, remember that!) of Microsoft Office products. But Office really does suck it, and hard. Page formatting is in the "File..." menu?! and formatting a document can sometimes be a severe pain in the ass!

      I love the layout of OOo's different app's, it's just that Calc isn't sophisticated enough yet for some of the heavier analysis and charting work that I do. (And I do a lot)

      But don't imply that OOo isn't for professionals. It's the Calc app that isn't yet made for *some* of us professionals yet. The rest is IMHO DEFINITELY ready for professional usage, even more so than MS Office these days I think.

  5. Wonder what Sun thinsk of this. by Bill,+Shooter+of+Bul · · Score: 5, Insightful

    Remember that StarOffice is supposed to be the "Stable" branch that is purchased in quantity for large corperations. Sun really doesn't want large coperations using the free version.

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    1. Re:Wonder what Sun thinsk of this. by jargoone · · Score: 5, Insightful

      Sun really doesn't want large coperations using the free version.

      This isn't a worry for corporations. They don't care about open source, they don't care about cost. The name of the game is support. If there's no support, it's not going to fly.

      Sad, but true.

    2. Re:Wonder what Sun thinsk of this. by koreth · · Score: 3, Insightful
      Why is that sad? The name of the game is not, in fact, support. That's just an aspect of the real concern, which is predictability. If you know a piece of software -- open-source or otherwise -- will cost $X a month in support fees, and that in exchange you'll get any problems looked at ASAP so they cost your people a minimum of time, then you can do your budget numbers at the beginning of the year and be pretty sure you'll hit them. The definition of "ASAP" depends on how much you're willing to pay; it's a tradeoff. Even Microsoft will give you very snappy support if you're paying them enough for it.

      With no paid support contract (again, either open-source or closed) you're at the mercy of the developers' spare time. There is no guaranteed response time, no escalation procedure if you're not getting good results. In the case of open-source software, 95% of the time you'll get a bugfix faster than you would from a commercial vendor. But the remaining 5% of the time your problem won't interest the developer for whatever reason, and your organization may end up wasting more money due to the bug than it would have spent on support.

      If you're in a big organization whose budgeting process is complex, predictable-but-expensive can be a completely rational thing to choose over probably-cheap-but-maybe-not. You're buying reduced risk, and that can be worth various amounts of money depending on the context.

      I should point out that I use OOo for my business and it meets my needs 99% of the time -- but that's my situation, not a universal truth.

  6. What kills OpenOffice by Rosco+P.+Coltrane · · Score: 5, Insightful

    Here are the 3 things that will prevent OpenOffice from replacing MS Office massively:

    - Lack of good specialized dictionaries (in particular, a good medical dictionary)

    - .DOC compatibility

    - .DOC compatibility

    Oh, and did I mention .DOC compatibility?

    I mean, I know it's hard to be compatible with a format that never was disclosed by Microsoft, but there it is: I personally can testify that, while using OpenOffice internally would be roughly equivalent in functionalities to MS Office, exchanging files with the rest of the world is a total bitch.

    Microsoft's stranglehold on the Office suite market rests almost entirely on keeping its formats undisclosed, and on shifting them all the time to keep the target moving. I wish the OOo people could stop doing anything else but supporting at least one incarnation of .DOC almost 100%. Then they'd take over the market IMHO...

    --
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  7. Apple logic by Anonymous Coward · · Score: 0, Insightful
    "Open Office is free and you don't get anything good for free therefore if something costs more such as Windows or Office it must be better."

    Thats like Apple's logic. The macintosh costs a lot more than a PC and its slower and runs hardly any software, but because it costs more its' better.

  8. Compatibility by ryanw · · Score: 5, Insightful
    The article appears slashdotted, but the biggest problem I have with OO isn't 'features' compared to MSOffice, but it's compatibility. I can typically open MSOffice files just fine, modify them in OO, save them, send them to people with MSOffice and they look HORRIBLE to the MSOffice people. The data is typically all there, but all garbled and derranged like I screwed it all up or didn't know how to format things to look nicely.

    Until OO is 100% comptible with MSOffice, it will not be likely a small business would switch to it. It puts them at a disadvantage when trying to look like a big company. Image is everything when you're a little guy playing with the big boys.

    1. Re:Compatibility by tybalt44 · · Score: 2, Insightful

      If "image is everything", you're better off sending a .pdf document. It's not just OO.o-to-MS that creates a problem; it's moving from one version of MS to another too.

      In my office the general rule is becoming "if you don't want it to come back messed up, send it out in .pdf and get handwritten comments instead".

  9. Well, nearly... by Xerp · · Score: 4, Insightful

    Open Office is obviously the better choice for most small to medium sized companies. The problem is that people are resistant to change. The Office zealots will steadfast refuse to change, regardless of cost. People are also scared of change full stop; they feel it would somehow threaten their jobs. They've had a hard enough time getting Microsoft Word to work, having only just figured out how to turn off all the auto-"correction". Now you want them to use Open what? People love their computers AND applications. ;-)

    Another problem is the integration of Microsoft Outlook into the Microsoft Office suite, which is turn has its hooks into Microsoft Exchange. Without the "full monty" people aren't going to change.

  10. You've got to be kidding... by winkydink · · Score: 4, Insightful
    How can they possibly say it's a potential good fit for smaller companies? From the article:

    - It doesn't work for advanced Excel (read: The Finance Department).
    - Support options are limited (read: DIY in a small company with limited/nonexistent IT resources to begin with).
    - It takes as much as 10 seconds longer to open big docs sent in Office format (read: anything sent to you most people outside the company).

    And, let's overlook Outlook in the comparison. (Evolution, Thunderbird, et. al. do not offer the same functionality)

    Oh, and feel free to mod me into oblivion for taking a controversial (for /.'ers) stance.

    --

    "I'd rather be a lightning rod than a seismometer." -Ken Kesey

    1. Re:You've got to be kidding... by Ogerman · · Score: 3, Insightful

      How can they possibly say it's a potential good fit for smaller companies?

      Small companies are able to adapt quickly, so they are the first candidates for cost-saving tools. Large companies, in comparision, cannot adapt as quickly, but *can* invest in making improvements to Open Source software that is almost but not quite useful to them (such as to save money by removing the need for the proprietary standbys)

      - It doesn't work for advanced Excel (read: The Finance Department).

      So have everybody else use OpenOffice and let the finance people keep their existing Excel. There's also Gnumeric, but I'm not sure what the comparison is as of late..

      And of course, finance data should be kept in a database anyways, not in spreadsheets. C'mon, this is 2004, not the 80's. But that's another discussion..

      - Support options are limited (read: DIY in a small company with limited/nonexistent IT resources to begin with).

      How often do people need "support resources" for an office suite? And since when does MS Office come with amazing support resources for small customers?

      - It takes as much as 10 seconds longer to open big docs sent in Office format (read: anything sent to you most people outside the company).

      This is so trivial it's not even worth mentioning.

      And, let's overlook Outlook in the comparison. (Evolution, Thunderbird, et. al. do not offer the same functionality)

      I assume you refer to Exchange, not just Outlook itself. There are plenty of alternatives to using Exchange/Outlook such as OpenGroupware and Kontact. And beyond that, Web-based groupware solutions are superior anyhow in most cases.

      Oh, and feel free to mod me into oblivion for taking a controversial (for /.'ers) stance.

      What are you talking about? Controversial stances, regardless how stupid they are, get modded up on /. these days. I call your karma whoring. (-:

    2. Re:You've got to be kidding... by StarTux · · Score: 3, Insightful

      "- It doesn't work for advanced Excel (read: The Finance Department). "

      A small company with a Finance Department? Do they have marketing departments too?

      Seriously though, what constitutes a small company? To me its too small to have any real departmental structures, finance is done by the owner as is a sundry of other tasks...

      "- Support options are limited (read: DIY in a small company with limited/nonexistent IT resources to begin with)."

      Yes and they don't want to call MSFT either for the dollars they charge, or have to rely on 3rd party to come out that often.

      "- It takes as much as 10 seconds longer to open big docs sent in Office format (read: anything sent to you most people outside the company). "

      That could be a nailbiting problem, 10 seconds can easily seem like an eternity.

      "And, let's overlook Outlook in the comparison. (Evolution, Thunderbird, et. al. do not offer the same functionality)"

      Evolution is not part of OpenOffice, nor any of the other ones. Again though small businesses have different demands tend to be much *smaller* than medium to large businesses and may not need all those bells and whistles that Outlook can offer.

      "Oh, and feel free to mod me into oblivion for taking a controversial (for /.'ers) stance."

      Nah, nice arguments. Although pointed out my experience in small businesses. Biggest reason MSFT will not port Office to Linux is because people will have much more of a reason to switch, unless the port is botched :). Apple are a little more expensive and don't directly threaten MS like Linux does.

  11. Re:Needs better MS Office compatiblity by Azureflare · · Score: 2, Insightful
    Can you give some examples?

    I know people have posted before have given specific examples of problems, but personally the only problems I've had between MS document formats and OO.org are with tables, and even then only occasionally. Maybe that's because I'm only working with Office 2000, and avoid XP 2000 and 2003 like the plague.

    BTW, it's kind of hard for OO.org to be compatible with a format which is completely closed. I think it's a marvel it works at all!

    The only way it will be completely perfect is if Microsoft tells OO.org how to. And that'll never happen, because MS will want money for it.

    Do you know of a way it's possible for OO.org to improve the compatibility?

  12. Our experience by dtfinch · · Score: 5, Insightful

    OpenOffice loads most of our documents perfectly. It supports a wide variety of file formats. Its default compressed xml format produces files that are a tiny fraction of the size of equivelant Office documents. My bosses especially like the fact that it's free of charge, and we install it on every new pc we get.

    The main issues I have with it are its slowness and high memory usage under Windows compared to Office. I also miss having an equivelant to the Excel solver utility, which can optimize hundreds of variables at once to minimize/maximize a result. My first use of it involved stock prediction. It performed quite well at optimizing a set of over a hundred weights to predict a stock based on years of past data, if only to prove to me that numerically predicting a single day into a stock's with a profitable level of accuracy is almost impossible. I'll be using NN's in my next attempt. Did I mention I have ADD?

  13. Re:The answer is PDF by Rosco+P.+Coltrane · · Score: 4, Insightful

    How often do you email an EDITABLE document to someone, have them edit it, then send it back?

    Well, I do often enough that it's a big problem for me. But that's not even the problem. The problem is the rest of the world insisting on .DOC, whether it's justified or not, just because they don't know any better. Last time I was looking for a job, most emailable job application required a resume in .DOC format. If you send PDFs instead, people will plain and simply dismiss your application immediately, as someone who don't want to follow the rules.

    --
    "A door is what a dog is perpetually on the wrong side of" - Ogden Nash
  14. Re:point of comparison by arkanes · · Score: 2, Insightful

    The best part of the lightbulb (as opposed to clippy) is that it stays out of your way and is trivially turned off. In fact, it doesn't bother me enough to turn it off, unlike Clippy, who makes me gnash my teeth in rage and almost crumple my mouse as I try to find a way to disable it. Note that clippy has no "Shut the hell up and leave me alone" option in his stupid little dialoge - you have to sit there looking at him while you dig through menus trying to disable him.

  15. OO is expensive if you're billable by 8400_RPM · · Score: 1, Insightful

    The free OO is very expensive if you use it to actually do work(what a concept). If OO just burned up an extra 10 minutes a day for my users by being buggy or quirky, that would cost me $60,000 per user(users bill at $150/hour)!!!! I think $500 for a copy of office 2003 is cheap!

    1. Re:OO is expensive if you're billable by Albanach · · Score: 2, Insightful
      If OO just burned up an extra 10 minutes a day for my users by being buggy or quirky, that would cost me $60,000 per user(users bill at $150/hour)!!!! I think $500 for a copy of office 2003 is cheap!

      That implies Office 2k3 isn't buggy or quirky - most folk's experience tells us otherwise.

    2. Re:OO is expensive if you're billable by markroth8 · · Score: 4, Insightful
      You are assuming incorrectly that:
      • Every one of your contractors will burn up 10 minutes every day due to bugs/quirks and they never learn to get around them
      • MSOffice never burns up time by being buggy or quirky
      • $500 gets you enough licenses of MSOffice for all your users
      • All your MSOffice upgrades are free
      Not to mention the high costs of security issues with MSOffice macro viruses, etc. and the software you need to purchase to protect yourself from them. My experience with OpenOffice has been quite good. It was a little buggy in its initial incarnations, but has come a long way and is very stable now! If OpenOffice doesn't have quite enough polish for you, check out StarOffice as well.
  16. And others? by divine_13 · · Score: 3, Insightful

    In my opinion, the ONLY difference between the FREE office, and the one you have to PAY for, is that you get support for one of them. The decision is up to the people, is it worth it or is it not..?

  17. Where's Outlook? by Sloh_One · · Score: 2, Insightful

    I dont think you can compare a complete package without including what comes with it. Doesnt that skew the results somewhat?

  18. Re:OOo Educational Pricing by Anonymous Coward · · Score: 2, Insightful

    Thank you for the explanation of that joke. In my experience, explaining a joke usually makes it TWICE as funny.

  19. Compatibility.... Right. by Chordonblue · · Score: 5, Insightful

    Uh.. I hate to tell you folk this but let me let you in on a little secret... .DOC documents have incompatibilities with varying versions of MS OFFICE! :O The HORROR!

    Geez, people treat .DOC as if it's some sort of Mecca of compatibility. Truth: It SUCKS and it's BROKEN. I mean, everything's cool, as long as you don't go back too many versions, or use the wrong copy of Works, right? Well... In light of this, how can it be said that OOo is any less compatible only being 3 years old?!

    You know, not every .org can afford to keep up with General Electic's IT budget. Smaller schools such as ours can't just plunk down this kind of money every two years to insure compatibility with MS's latest fashions.

    With OOo's XML I do look forward to being able to see my documents 20 years from now just as they are today (hopefully on a flat screen the size of my house of course).

    Seriously. When I arrived at this school we had students using different versions of Works and Office at home and in the dorms (not to mention Wordperfect and even Wordpad!) Then you had international issues with MS Office, which I understand most of these are resolved now in 2003. Still...

    Open/StarOffice let us completely standardize our documentation here. It allowed me to offer a free copy of the software to every student, parent, and teacher. It's not perfect, but then neither is MS Office.

    --
    "...Well, there's egg and bacon; egg sausage and bacon; egg and spam; egg bacon and spam; egg bacon sausage and spam..."
  20. Correction (to be technically accurate) by gosand · · Score: 2, Insightful
    Even if your whole company migrates, you still have to deal with people who use Microsoft Office. To be technically correct, they have to deal with you.

    That sounded like an oddly "In Soviet Russia" comment, but I think you see my point. They are the majority, therefore they "win" when it comes to battles. That is how Word got its foothold, that is how it is going to keep it. I say Word instead of Office, because they are all just tagalong junkyard dogs. The word processor is what got them there.

    --

    My beliefs do not require that you agree with them.

  21. The most important comparison by Decaff · · Score: 5, Insightful

    The article misses the most important reason to consider Open (or Star) Office - portability. Its a well-established (but unfortunately often forgotten) good business principle to never tie yourself in to one supplier.

    Until a couple of years ago there was no 'good enough for most purposes' alternative to MS Office. Now there is, and companies finally have freedom to choose their desktop systems.

    Switch to Open Office and you can migrate gradually to Unix or Linux desktops using the same Office system throughout. The mere possibility of doing this should be more than enough justification for most businesses evaluating Open Office.

  22. Pro's and Con's chart idotic by bangular · · Score: 3, Insightful

    Sometimes I question the intelligence of the people writing these things. People were complaining about trivial things. Large documents not saved in their native format taking as long as 10 extra seconds to open. Be fucking glad you can open them at all in open office. Office can only open it's own native file formats. If anything, I'd bitch Office can't open other formats. Furthermore, cons were listed as basically "OpenOffice.org isn't Office, so your users won't be used to it". Statements like that are moronic. Of course it's not Office. It stands on it's own. All the cons basically stem from "It's not Office". People complained about things as trivial as they had to learn new key combination shortcuts. If your organization is so fickle that you'd choose Office over OpenOffice.org because of different key bindings, slightly different layout, and documents taking slightly longer to open, then I say go ahead, waste your money.

  23. What about tomorrow? by VodkaFish · · Score: 3, Insightful

    One problem that all companies have with moving to open-source stuff like this is that they truly wonder if it'll be around tomorrow; or in what form. If the core developers for this have a falling out, the project can cease, or even worse, it starts splitting into many different directions. While it's easy for a home user to pick their favorite flavor, a company simply doesn't snap it's fingers to make decisisions most of the time. With MS, they know the whole place can quit and be replaced. Sounds silly, but when it comes to mid-level technical people who are simply worried about the people in the office and how quick they can get their work done (and not having to upgrade too often or explain new things too often), this matters a ton.

  24. What kind of MS support have you gotten? by mveloso · · Score: 4, Insightful

    When people talk about support, they always say "hey, you can always call MS."

    But have you? Do you? When a problem occurs, the go-to guy is the IT guy in the company. And that guy (or gal) either searches the net or asks a friend.

    Have you, and IT person, ever called the MS helpline? If so, were you able to get an answer?

  25. the only reason it doesn't go to big companies... by dAzED1 · · Score: 2, Insightful
    "Corporate Partner site Duke Energy Corp., in Charlotte, N.C., for example, has a user base of 25,000 and benefits from Microsoft's volume licensing program. While open-source software suites are free, the ancillary costs associated with a move from Microsoft Office would be much higher for an enterprise of Duke's size than for a company like FN Manufacturing."

    So, its the cost of changing that is important. However, if you were going to be starting a new 25,000 member org, OO would be a better choice. At that point, you don't have to worry about those "ancillary costs with a move," since you won't be moving.

    Forward - thinking CIO's will look past that move cost, and also consider the security benefits.

  26. Re:The answer is PDF by FictionPimp · · Score: 2, Insightful
    Or, you could send both , thats what I did. I always send important documents to people who's system configuration is unknown in multiple formats.

    My resume exists in .doc .pdf .html and .php (dont ask it was a april fools day joke using mysql).

    I always send .doc and .pdf and explain why and let them know I prefer them to view the pdf because i can make sure it looks the way I wanted it to look. (its an accepted fact that ms office doesn't always look the same in different versions.)

    It landed my my current postion fairly well. Hell, i know a few designer friends who's resume is a flash program on a buisness card cd. Looks very awesome.

    I guess it depends on the job, some companys want smart creative people, others want drones. If you know the job wants a drone, and you need a job, be a drone.

  27. Re:You missed a very KEY word by be951 · · Score: 2, Insightful
    If there were a company with no Finance Department....

    Whoa. Don't hurt yourself jumping to conclusions. It was your assertion, not an established fact, that so many advanced features are lacking in OO.org that a finance department couldn't function. From the article, however,

    Melinda Vause, who works in finance at FN Manufacturing, said Calc felt "similar to Excel, and it would be easy to learn the slight differences."
    and
    FN Manufacturing bookkeeper Suzan Widener reported that the Excel-formatted spreadsheet she used during the eVal was compatible with Calc.
    Finally,
    However, Joan Curfman, who tested Office 2003 during the eVal but who had been part of an earlier OpenOffice.org test group, estimated it would take weeks to convert FN Manufacturing spreadsheets from Office 97 and 2000 to OpenOffice.org.
    Note that there is no mention of impossibility or the apocalypse.

    If there were a company with ... no contact with the outside world....

    Again, no users cited this as a major issue. Support was also a con, but given the similarity of the apps and the general ease with which the users transitioned, it didn't appear to be a deal breaker. If you've got something besides FUD and hyperbole, I'd be happy to consider your point of view...

  28. Migration costs? by Anonymous Coward · · Score: 1, Insightful

    I don't understand the problem with migration if you are using MS Windows. Damn it.

    Migration means that you already have MS Office.

    MS Office and OO.o are not mutually exclusive. You can have both installed on every Windows machine. So, old documents can be acessed with MS Office and new documents can be produced in OpenOffice.

    Why do people think about trashing MS Office CDs and licenses when the subject is migration? You can have both for some time!

    Stop bitching about costs. There are no such huge costs.

  29. We shall overcome! by Dawn+Keyhotie · · Score: 3, Insightful
    We will have won the war when you read, in a major trade rag/website, the following question:

    How well does MS-Office handle (import/save) OpenOffice documents?
    Cheers!
    --
    "The only good windmill is a tilted windmill."
  30. Re:People Didn't Notice by Spoing · · Score: 2, Insightful
    1. I'm of the opinion that I could COMPLETELY remove MSOffice, rename all the OpenOffice icons to the MS equivalent, and we'd be in business.

    I think you'd be right. I've had many conversations where people *think* they use software X when it turns out they have something else entirely. Asking if they want to switch, though, will lead to quite a bit of anxiety.

    --
    A firewall can not protect you from yourself. Turn off what you do not need. Do not use the firewall to do your work.
  31. Free upgrades by gilesjuk · · Score: 4, Insightful

    Lets not forget that at the moment it might be less functional, but you will be able to upgrade for free. The more people use and contribute to Open Office the better it becomes.

  32. Re:Charity Pricing by Mr.+Neutron · · Score: 3, Insightful
    Some believe that Microsoft only offer it cheaper to charities because if they didn't then open source would ne used instead, and they would rather reduce the price just enough to stop that happening.

    If an organization chooses a commercial product for $62/seat over an open source product for gratis, is that the fault of the commercial product? Seriously, either the organization doesn't know any better, or the open source product lack sufficient goodness. But don't blame Microsoft for pricing themselves competitively.

    --
    dinner: it's what's for beer
  33. Let me help with your analogy by Guillermito · · Score: 3, Insightful
    To use another analogy, it is like someone drinking Pepsi in a nice glass, and wanting to switch to drinking water because it is free, but not wanting to because the new glass may cost to much. Yes the one time cost may hurt a little bit, but the long term savings will more than make up for it.
    How about... You drink Pepsi directly from the can, so you don't need a glass. If you want to switch to water you'd need to buy a glass first, which may be expensive. But that doesn't really matters, because in the long run you recover what you spent on the glass since water is cheaper than Pepsi.
  34. Re:Not As Cheap As It Sounds by jargoone · · Score: 5, Insightful

    Since I've been out working in the real world for a few years now, I've realized something that wasn't apparent to me at first: one of your dollars != one of your company's dollars. If you truly work at an organization with 100,000 employees, $6.7 million is pocket change.

  35. OO not enough if you have customers by avera · · Score: 2, Insightful
    The fly in the ointment: Docs from uncontrolled sources.

    Customers, for example.

    OO can't read all MS docs; therefore OO can not completely eliminate MS software unless you only get docs from other OO users, an impossible restriction in most jobs.

    For example, I often get MS docs from customers and management, and sometimes they use features OO does not understand [certain kinds of inserts become invisible, for example].

    "Tell them to not do that" is an unacceptable response. I have to deal with it.

    So, even though I my main computer runs Linux, I ALSO keep a Windows box with Outlook and Office XP 2003, just to read the occasional MS doc which OO doesn't like. To be truthful, I also need Outlook to deal with our corporate Exchange server [I do use Evolution+Connector but it is too unreliable to depend on exclusively]. I put up with this mess so I can use Linux; but it would be crazy to expect non-hackers to get work done this way.

    It's also expensive, but what't the alternative?

  36. Re:The answer is PDF by oliphaunt · · Score: 2, Insightful

    How often do you email an EDITABLE document to someone, have them edit it, then send it back?

    My job is to negotiate contracts, so I do this 20 or 30 times a day... and based on the last 3 or 4 jobs I've had, this kind of behavior is the rule, rather than the exception. I've never sent anyone a PDF in the context of my job. What do you do for a living? (are you hiring :-?)

    In fact, I refuse to do business with people who force me to look at their docs in PDF format. I'll often angrily close the tab when I click a link and Acrobat starts to load.

    HTML, people. If you need to present something, and you need to protect your secrets so carefully that an NDA isn't good enough, or you spent so much hard work on whatever your stupid document is that don't want me to be able to make edits or to have cut/paste access to the content, send me a goddamn hard copy. If you want to communicate efficently, either post your content in HTML or send me a .doc or .txt or .swx or whatever the OO.o format is.

    (yes, I hate all-flash sites too-- go to hell, BMW. GO TO HELL! Thank goodness for the flashblock xpi for mozilla- it makes the web usable again).

    --




    Humpty Dumpty was pushed.
  37. You don't get the point. by Anonymous Coward · · Score: 0, Insightful

    The problem is not in Office 97.

    The defect is in Office 2K3. This is the product which should be changed to have the option to save in 97 doc format, just like Ooo does it when we choose differently from the default sxw.

    They are trying a lock-in -- again!

    It should be obvious by now, but they are trying to get the money from people who do not need 2K3!!! Anyone using the "free" converters is helping them.

    And to anyone saying the 2K3 format is better, I say: let's have it open, then! Prove this is not about lock-in. Just prove me wrong, it's easy!

  38. Just make a better product by pfafrich · · Score: 2, Insightful
    So much of the conversation just seems to be about compatability, just trying to make OO as good as MSO. Why such low goals? Surely the community should be going for better product, products which stand above what MS can do, then people will start switching.

    We are starting to see good moves in this direction, Mozilla is better than IE, Eclipse rocks. But lots of the other stuff is still playing catch-up.

    Theres lots of things which could easily be improved. Get an intelegable help system (i've yet to find anything useful in the MS help). Get some good looking chart. Major fix needed for Excel as its way behind the capabilities of the serious numeric programs. Work on some better DTP like features in Word (personal fav would be a good way to print A5 booklets).

    The open source movement does have a lot going for it, lots more eyes, brains and ears. What are the features which bug you, thats where to target.

    --
    There are four sorts of people in the world: fools, lunatics, idiots and morons. - Umberto Eco, Foucaut's pendulum.
  39. Re:M$ compatibility is not a feature... by The+Master+Control+P · · Score: 3, Insightful

    Sorry to burst your bubble, but you're not going to get anywhere at all in the business world by thumbing your nose at the product whose formats control 90% of document exchanges. Although M$ is undeniably an abusive monopoly, and their products suck more the Michael Jackson on technical merits, the fact is that you have to interoperate well the the market leader to have much hope of toppling the leader.

    And a slight nitpick: MS office is only compatible with it's current incarnation; The article even says that it's breaking things with 97 and even 2000.

  40. "Compatibility" and "user unfriendliness" by Darkangael · · Score: 1, Insightful

    Why is it always assumed that if it doesn't open Office documents PERFECTLY, it's incompatible, and if it isn't EXACTLY the same as office, it's not user friendly?

    First of all, even if it doesn't open all Office documents perfectly, it does a pretty damn good job of it. At least it opens them in the first place. MS Office can't open OpenOffice files at all and there is no real excuse for it not to, the standard is out there for anyone to use. They are just too lazy/greedy to bother. Microsoft is all about "choice", as long as you choose them of course.

    As for "User Friendliness", that is a very subjective thing. "User Difference" is more the case. I personally like the way OO works far better than the way MSO works, especially the equation editor and position of images/tables/whatever-else-you-might-embed. If you take someone who has used neither, it's a toss-up which one they would prefer. The only time MSO is guaranteed to be considered more "user friendly" is when the user has used MSO all their life, or it has a feature that OO doesn't.

  41. Re:And the Equation Editor rocks! by Denial93 · · Score: 2, Insightful

    The formula editor is the reason why I stopped enduring Microsoft Office in writing my thesis. Actually, the Microsoft one is. Of course this also saved me the hassle of trying to edit large documents with Microsoft's product.

    I wonder why the stability and size-tolerance of OOo was mentioned nowhere in the article. I translated two books using it, each 300+ pages (and the first one on an old K6/300 machine), with zero crashes. A Microsoft Office user's wet dream. I'm now doing a third translation and choosing the tool for it was a no-brainer.

  42. 'Paying for unneeded features'? by SourceFrog · · Score: 2, Insightful

    From the article: "It pains me to have to spend money for features and functions most of my end users won't even begin to need."

    With MS Office, all those $$$ are not going towards "paying for features you don't need". With 80% profit margins on Office, most of those $$$ are not paying for any features at all, they're paying for filling up Microsoft's coffers (i.e. their $50+ billion cash reserves that make them so 'virtually unsinkable' and allow them to pay huge fines for crimes they commit as 'part of doing business'. Those cash reserves are enough to theoretically run MS for five years with zero income, and allow them to sink huge losses on products like X-BOX to gain market lead.)

    Microsoft could slash MS Office prices by a factor of 4 and still make far more profit than would be considered obscene at most normal companies - AND you'd still be able to get ALL those "unneeded features" for that much lower price.

    --
    My other UID is three digits.
  43. Re:Not As Cheap As It Sounds by jargoone · · Score: 2, Insightful

    That first paragraph is cute and all, but you forget one important point: no one gives a shit. The good old days of profit sharing are gone, and no one really cares about saving a company money if it means that a) you're getting paid and b) the company isn't going out of business.

    I'm not poorly educated, just disillusioned.