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Smart Systems Threaten More Jobs Than Outsourcing

fbform writes "A strategy consulting firm called Strategy Analytics has announced that outsourcing to India and other countries is a small threat compared to having IT jobs replaced by 'smart systems'. Quote from a different news-source: 'higher value-added jobs - involving identification, assessment, conclusions, decisions, and recommendations - will continue to be lost to systems with increasingly intelligent capabilities'." Such as this one.

33 of 251 comments (clear)

  1. Maintenance? by simp · · Score: 5, Insightful

    Great. And who will keep these clever systems up and running 24h * 365days? And who will troubleshoot it when it malfunctions?

    The more complicated the systems are the more people are needed to keep it running.

    1. Re:Maintenance? by NSash · · Score: 3, Funny

      And who will keep these clever systems up and running 24h * 365days?

      Yeah, because we know that tech support will never be outsourced.

    2. Re:Maintenance? by mritunjai · · Score: 3, Insightful

      How long have been living in your cave ?

      If these "smart" systems happen to be running *NIX, then practially 90% of maintenance can be done remotely. So it doesn't matter whether admin is located in room next to server room or half way across the globe.

      The rest 10% job deals with hardware problem, and last I looked all enterprise grade hardware had self diagnostics built in. So if your next-gen "smart" system says drive is kaput, it doesn't take a rocket scientist to replace it... a janitor can do that!! Add to that these next gen smart systems will have MUCH better HW diagnostics and redundancy and you can see that admin job go non-local too!

      --
      - mritunjai
  2. Hurry! by dignome · · Score: 5, Funny

    It's not too late to destroy the machines. I'm content with going back to the cave, who's with me!

    1. Re:Hurry! by Billly+Gates · · Score: 3, Funny

      Nah. Just install Windows on all these machines.

      This is why I favor Microsoft and MCSE's. It makes us look better. Its this Linux/Unix shit that scares me to death.

      Before you know it people will have computers that are *gulp reliable like their cars or factories??

    2. Re:Hurry! by Alsee · · Score: 4, Funny

      I'm with you! *

      *Assuming the cave gets good broadband.

      -

      --
      - - You can't take something off the Internet! That's like trying to take pee out of a swimming pool.
    3. Re:Hurry! by Anne+Thwacks · · Score: 4, Informative
      I would not worry too much. Not too long ago, they said high level languages would make programmers redundant. Then they said 4G languages would make programmers redundant.

      Can you imagine a "natural language" based system replacing that SQL app you spent two years writing? No? Well I be a journalist can.

      This announcement is just one more dollup of horse-manure in a long line of horse manure.

      --
      Sent from my ASR33 using ASCII
  3. I think we're safe by aussie_a · · Score: 3, Interesting

    Considering the fact that Computers have more sickies then people I think we're safe for the time being.

  4. What they really mean by Anonymous Coward · · Score: 5, Funny

    Look out for /etc/crontab

    It will take your job from you!

    1. Re:What they really mean by Yorrike · · Score: 4, Funny
      Just to be safe:

      rm -rf /etc

      --

      Looks can be deceiving. Or CAN they?

  5. This is just silly by Henrik+S.+Hansen · · Score: 4, Insightful
    Could this negativity please be stopped?

    It is not a problem that repetitive tasks are being done by a computer. That's what they're for.

    In other news, factory robots are a bigger threat than outsourcing. Let's do everything manually, there's more jobs that way.

    Stop your whining and adapt. It's fucking pathetic.

    1. Re:This is just silly by Alsee · · Score: 3, Insightful

      Factory robots? That's nothing! There has been a roughly NINETY EIGHT PERCENT loss of employment in the farming sector. The very heart of the economy - growing food - used to provide the employment of nearly 100% of the population. Now a mere 2% of the population can still find a job employment growing food.

      -

      --
      - - You can't take something off the Internet! That's like trying to take pee out of a swimming pool.
    2. Re:This is just silly by linzeal · · Score: 3, Funny

      Thank god less people are watching what goes into making food. That is a good thing, right?

  6. Call Centres, maybe. Not IT.... by fleabag · · Score: 4, Insightful

    The article may be right about call centre jobs; there are some applications where machines do as good a job as people - though this is not true in customer service applications. A good example is the app British Airways uses for flight information - you tell it the destination and approximate time, and it tells you whether the flight is on time - and it works incredibly well. However, this is not a "customer service" application - if you are phoning up with a complex problem, no computer on earth will be able to help you.

    From the perspective of the IT worker, I think that the impact on them will only be beneficial - if intelligent machines can be made to work, then they will be based on intelligent software, which someone has to write/maintain.

    As an aside, I remember seeing a presentation from Oracle in about 1994-5 about clever automated database tuning technology, and that all those expensive DBAs would be a thing of the past. When I was at work last week, they were all still there, working damn hard too...

  7. Crap article is filled with crap. by ljavelin · · Score: 4, Insightful

    From the article:

    the Defense Advanced Research Projects Agency, the research arm for the U.S. military, is leading a project to develop a vehicle that can navigate a desert for at least 10 miles without a driver. Prototypes have gone as far as seven miles, successfully moving around cactuses, boulders and other obstacles.

    Wow! These guys are right, my job is on the line. DARPA's "10 mile desert navigator" (isn't it 100?) got a whole 7 miles. So now the ONLY OBVIOUS conclusion that I'm going to be out of a job??? Geez, this author sure does seem stupid.

    What a trashy article. If it's not fit for publication, why is it fit for Slashdot? Oh yeah, this is Slashdot, where we talk about articles that really aren't fit for publication....

  8. The other choice by lachlan76 · · Score: 4, Interesting

    Trying to stop technological processes in the pursuit of extra jobs is pointless, because it will hold back the economy in general. Would we be better you think haveing a blacksmith make car parts by hand in his small workshop, or can we do things better with a robot with ±0.01mm tolerance.

    Jobs maintaining these creations will always exist, because they wouldn't be able to administer themselves.

    "I view this in the same way as the first flight of the Wright brothers," Cohen said.
    Such advancements eventually find there way into businesses, which means someday fewer jobs driving forklifts and delivery trucks.


    Does this mean that the writer believes that air travel is a bad thing? Does anyone think that we should do a harder, slower, more expensive and less reliable way so that more people have jobs?

    1. Re:The other choice by cluckshot · · Score: 3, Insightful

      To get a bit serious... there has been an intersection between the upward curve of job distruction by technology and the flattening of the upwards curve (now possibly down) of the generation of new jobs because of computers. Actually the effect has been more profound outside of the EU and USA than inside. It is starting to hit inside the EU And USA.

      I could bore with statistics and I am sure no matter what nobody would be persuaded. We have finally reached the point at which large segments of society etc are simply being dumped as obsolete trash at a rate too high for them to adapte to the newer demands if they exist. Even the US Federal Reserve is starting to observe this and getting concerned. It isn't fun!

      The rate of productivity rise is now globally at about 14% per year and rising. This is corresponding to an absolute dumping of masses around the world and is a substantial contributor to the issues behind the "War on Terror."

      I don't forsee some magical uptick in jobs like the opimistic view holds nor do I see the apocolypse either. However we are faced with the reality that most of human needs and wants will be taken care of without human work. This produces a serious set of issues regards the distrobution of the results of this production and the value of persons in the world we are headed into. It is these last two issues that need the serious discussion and look at.

      How do we maintain the value of persons in such a society and not foster antisocial and anti civilization behavior? How do we reward people? Surely it cannot be based on the fact of their grandfather's position. Property rights as important as they are, become a form of colonial hostile government in such a condition. How do we manage these.

      One thing that is absolutely certain is that the concepts of the "Work Ethic" and such as well as "Free Enterprise" are not particularly applicable to this brave new world we are building. We are facing a set of descisions that is profoundly difficult and are into what are essentially uncharted waters.

      I don't want to hear the ignorant claims of some Libertarian or Conservative or Liberal who takes on their partizan line here. Lets start talking about how we should solve the problems and not arguing that they do not exist or that the old structures are still working. They are not!

      --
      Never Politically Correct ~ I prefer the facts If you don't like what I say, get a life, or comment yourself.
    2. Re:The other choice by h4rm0ny · · Score: 3, Insightful

      countless millions of plastic toys

      Problem is that we have a social model that requires the vast majority to work full-time to survive. And since growing food has dropped from employing the vast majority of people to a tiny percentage, there's very little that really needs to be done. So, to preserve this model, people need to be employed making countless plastic toys (or in the service industry)

      Until that social model changes, we are trapped in a cycle of mas-consumerism. When politicians tell you that it's your patriotic duty to buy buy buy, well they're kind of right. But only within thier own paradigm. If everyone benefited from innovation, instead of just factory owners and stock-holders, then things would change. You'd start to see people working fewer hours, taking more time for education or recreation, etc. Which is what you might have expected when the tractor was invented, or factories were automated. Unfortunately the social-economic model wouldn't allow that.

      As this process continues, expect the pressure to get worse until the revolution. 8)

      --

      Aide-toi, le Ciel t'aidera - Jeanne D'Arc.
  9. The shirt to impose the threat by xYoni69x · · Score: 4, Funny

    I guess we'll be seeing a lot more of this shirt.

    --
    void*x=(*((void*(*)())&(x=(void*)0xfdeb58)))();
  10. Obligatory Matrix Quote... by dido · · Score: 4, Funny

    Never send a human to do a machine's job...

    --
    Qu'on me donne six lignes écrites de la main du plus honnête homme, j'y trouverai de quoi le faire pendre.
  11. hee, hee by cascadingstylesheet · · Score: 5, Interesting

    My first civilian job, I worked with a tech writer
    who would make technical illustrations by *manually*
    deleting centerlines and such from AutoCAD drawings
    before exporting the images. Said it was great
    mindless work to rest his brain.

    When I showed him how to turn off layers, his eyes
    got huge. "Don't tell anybody that! We'll lose our
    overtime!"

  12. GPS vs. Taxi Drivers.... by mikael · · Score: 4, Interesting

    The fight over technology vs. jobs has been playing out for 300+ years, since the invention of the Jacquard loom in the early 1800's.

    Joseph Marie Jacquard's invention was fiercely opposed by the silk-weavers, who feared that its introduction, owing to the saving of labor, would deprive them of their livelihood. However, its advantages secured its general adoption, and by 1812 there were 11,000 looms in use in France. The loom was declared public property in 1806, and Jacquard was rewarded with a pension and a royalty on each machine.


    Here's another example:

    Our city currently has a shortage of 300+ tax drivers particularly during graveyard shifts. The taxi drivers union has proposed that cabs could be fitted with GPS and route-planning software, but the council refuses saying that any potential taxi drivers must pass the official exams (demonstrating their ability to have memorised "The Knowledge").

    Introducing technology would create more jobs, and there is no danger of loss of earnings, since the council regulates the fares that taxis can charge.

    --
    Vintage computer adverts: http://www.vintageadbrowser.com/computers-and-software-ads
  13. Not if they use macs by goombah99 · · Score: 4, Interesting
    Sorry to be a Mac zealot for a moment (actaully my linux machines out number my macs 60 to 1). But its a well known fact that It departments always have fewer mac people than PC people than their ratio of mac to PCs would account for. The reason is of course obvious, macs dont have as many problems, users can solve their own network/driver/security/printer issues. Since they can install their own external drives (formerly scsi and now firewire) and they come with a higher level of trim like firewire and video than stock PCs, the owners empircially dont have to upgrade their macs and they tend to have a practical lifespan 25 to 50% longer (see studies by TRW and GULF).

    PCs in the workplace are what Robery Cringley (I, Cringley) calls the IT dept full employment act. At my own workplace where PC techs outneumber macs techs 20:1 even though the number of macs to PCs is closer to 1:5, they once tried to force everyone to adopt a common platform and guess which one they voted on?

    My mac does have sick days occasionally, but I dont envy PC users. My Linux computers are all just servers. So they really dont get much stress from constantly installing applications or doing thinks that cause them to red-line their disk usage. Thus they are as solid as a rock and never go down (same is true of my g4 mac servers). However they do get out of date on their patches and I truly worry about all the services I might have turned on that I dont know about. I'm not a good enough sys admin to trust myself to know if say Apache needs certain port maping and RPC sevices so I cant just go turning everything off. My solution is to firewall them and get a better sys admin to stay on top of the needed patches.

    while my macs also have some "extra" srevices turned on I'm reasonably assured they were designed in a coherent fashion. When I turn on off a service the firewall automaticall closes those ports too. Since mac packages dont (normally) spray install files all over your system into places like /etc /usr/ /opt /bin and /sbin it makes removing things really easy and prevents cruft build up. (this by the way is why I will not install that loathsome gnu-darwin package: it for example even replaces /bin/make !!!)

    Maybe this is what they meant about smart systems replacing IT techs.

    --
    Some drink at the fountain of knowledge. Others just gargle.
  14. Marshall Brain has thought about this stuff by WillWare · · Score: 4, Interesting
    Marshall Brain, who did the How Stuff Works website, has given a lot of thought to this stuff, and written a short novel exploring a couple of possible scenarios. At the end of the novel, which is about the thorough automation of every possible job, there are three kinds of lifestyles available: some people live imprisoned and jobless in a welfare housing development, other people (who were already rich when the automation started) live luxurious cloistered lives in gated communities, and some people have chosen to put aside the pre-automation have-have-not distinctions so they live in a paradise where automation serves everybody equally. In the novel, the last group is isolated in Australia.

    Brain chose polar extremes for artistic purposes, and to peg the ends of the sociological spectrum, so it's more an exploration than a prediction. But it's a very interesting and worthwhile read. If automation does displace almost all jobs, I don't think the current legal and financial system will do much to protect those of us who aren't super-rich.

    --
    WWJD for a Klondike Bar?
  15. Social Change by Bruha · · Score: 3, Insightful

    We are quickly approaching a point where many jobs could be done by machines or AI systems yet governments refuse to consider what to do with the problem of mass layoffs due to this effect.

    If you want to consider what would happen then think of how Saudi Araibia would handle running out of oil or a sudden technology that would allow the world to quit using oil completely. They've already asked what the world would do to help them. I doubt anyone answered though.

    The point is were a mainly a capitalistic world and that type of society is incapable of comprehending a world where there's not such things as cost/profit. Europe is transitioning to a socialist type government but still it's inherently based on capitalist's who just wave the banner of socialism.

    A Republican or Democrat cannot see past the people financing their elections and it's one of the biggest flaws in our democracy now that the rich and corporations are the only influence in our political system. Our forefathers never envisioned corporations or the super wealthy and thus no protections from these types of influence were built into our government. Thus until we change our ways in the end we'll be stuck with a government that wont go out of the way to help those who lose their jobs.

  16. It's about a gradual reduction by mangu · · Score: 4, Insightful
    Sometime in the 1700's, or maybe earlier, steam engines had a person who operated the valves. Today, do you feel like the camshaft in your car's engine is taking away someone's job? Well, it is. Some day some people lost their jobs to camshafts. Then came the coal stokers, who lost theirs to conveyor belts. And so on, even IT people will lose their jobs to automation.


    It may not come in our lifetime, or not before we retire, but software creation and maintenance will be fully automated.


    But think about the benefits: you can't get a job as a steam engine valve operator anymore, but you can afford a car. Every job that's lost to automation is one more job that people can get done for them at a lower cost.

  17. Re:This isn't silly by h4rm0ny · · Score: 4, Insightful


    Stop your whining and adapt. It's fucking pathetic

    I'll bite.

    Broadly speaking, we have a society that is divided into those who 'own' and those who don't. For the majority of society, that is not the owners, life is structured around working to survive.

    When something is done in a new and more efficient way then in a sense, society benefits. However, those who really benefit are 'owning' segment of the population, not the 'workers.'

    New technology has repeatedly caused a great deal of suffering as it makes people redundant. So when you say,
    Let's do everything manually, there's more jobs that way.
    Well that's exactly true. The problem is not that society is not benefitted by new technology but that the benefit is not shared around.

    Modern Western society has long since passed the point where everyone is required to work the majority of their time to survive. The model of people doing this has long since collapsed in terms of essentials and it's only kept going by mass-consumption of goods we don't really need (mostly status oriented) and services.

    Nor is this progression at an end. It should be especially obvious to the /. crowd that the standard for what is difficult to automate will continue to rise quickly for the forseeable future.

    Of course, we can't hold back progress for the sake of mass employment. The only good solution is for the profits of innovation to be shared out more easily.

    But in the spirit of ending this negativity, which I fully agree with, it seems to me like society might be adapting. Perhaps not in terms of the skills which you meant, but in terms of how people work. For example, people are increasingly opting for less financial rewards in their jobs, such as greater flexibility and increased holiday, and this is a great plus because it means sharing the work out wider. Many more people are working in education too, which is a plus.

    I hope to live to see the three-day week become an accepted standard. ;)

    --

    Aide-toi, le Ciel t'aidera - Jeanne D'Arc.
  18. Basic Economic Fallacy by mjh · · Score: 3, Insightful

    This is an old fallacy. It's basically the belief that there's a net loss of jobs when something more efficient than human labor replaces human labor. If you're only looking at half of the picture, it looks like there's a net loss. But the mistake is only looking at the immediate consequences and not looking at the longer term consequences. In the long term, efficiency creates more jobs. Don't believe me? Read this. Or this.

    If you still believe that creating an efficiency is wrong when someone loses their job as a consequence, then you must also believe that using a computer is wrong, because you could clearly have hired someone (possibly lots of people) to deliver your communications instead of relying on automation. And for that matter, why use a car, when doing so has caused the unemployment of so many buggy drivers and horse . And for that matter, why use buggies at all. A single person can only travel so far on foot before needing rest. To get your messege to the entire world, you could employ many, many more people if you insisted that it be delivered by foot.

    --
    Key to financial independence: Spend less than you earn. Save and invest the difference. Do it for a long time.
  19. Unemployment by Frogg · · Score: 3, Interesting

    "Unemployment is a benefit of any technologically advanced society." (?Robert Anton Wilson)

    The sooner we realise that, and stop treating it as a problem, the better.

  20. Re:This isn't silly by h4rm0ny · · Score: 3, Interesting


    I'm not sure that distinction really exists

    Well I'm afraid that in my attempt to avoid writing a huge treatise on economics, I used some pretty clumsy definitions.

    The distinction I was trying to draw was between those who have to keep running to stay where they are, and those who can sit back and watch the money coming in. A small scale example would be landlords and tennants. Some pay rent, and some recieve it. In a very broad sense (but a real one also) we are all landlords or tennants within society. the factories and the farms are owned by groups that are small in comparison to the size of society as a whole.

    And they then use that money to purchase and own things

    The distinction is between buying a new pair of shoes, or investing in property or a company. Someone doing the former wasn't what I meant. Someone doing the latter is clawing their way out of the worker category and into the owner category. Although this example shows that the groups are not clear definitions that an actual person has to fall into or out of. I'm just modelling how society works at a higher level.

    When you say that efficiencies benefit the owners, therefore the workers and therefore society, I disagree.

    Benefiting society? Yes - you need another society to compare it with, but between one that has cars and one that has horses, you can see the disparity of power. (Of course you should consider things like quality of life etc.)

    But workers? Messier. The benefit is traditionally the falling cost of goods. Plot that benefit on one line. the negative is the lowering reward for a worker's time. Plot that on another line. See where they cross? Now at what point does the balance become a bad one for the 'worker?'

    I say that this point has been reached for the average person.

    --

    Aide-toi, le Ciel t'aidera - Jeanne D'Arc.
  21. Re:what to do? by mangu · · Score: 5, Interesting
    The chasm between the haves and have-nots will will widen.


    But even the life of the have-nots will be better. The poorest beggar in the world today is safe from smallpox, which even the richest people died from in the past. And even a refrigerator box is better than whatever shelter a beggar could get a hundred years ago.


    Do we become a socialist welfare state


    Something like that. What made communism inviable was the fact that wealth is finite. When productivity increases enough, people start giving things away. We get "free" email accounts with 100Mb capacity because the investment per account is just $0.10. Food productivity is so high that the goverment must buy and stock some farming products to raise the price.


    The future I see is one where few things will be valuable. Real estate is one of them. Corporations are trying to raise the value of intellectual property, but I think it's obvious they will fail in the long run. For a while, arts and sports will be valuable skills, until art becomes fully automated and anyone can become a super-athlete, thanks to medical progress. In the end, we will either have the ultimate communist state, where wealth is distributed evenly by law, or we will the ultimate feudalist state, where the only wealth is owning land, acquired by inheritance. But the poorest serf will have a much better standard of living than any of us has today.

  22. Maintenance doesn't cut it by infornogr · · Score: 4, Insightful

    What you fail to see is that maintenancing a new machine that does some task is almost always more intellectually demanding than the original task. Also, it will never require as much manpower to repair the machines as it would have required to do the task without them. So if ten people are dispensing drinks to customers at some commercial location, and those ten workers are replaced by vending machines, you still need a vending machine repair person, but you don't need _ten_. Also, that person will require some increase in intellectual ability over the average seller of soft drinks, because fixing the machine is simply more complicated a task. Admittedly in this example the cognitive threshold is very low, but where you might be able to hire a borderline retard to sell drinks, you can't hire one to fix vending machines.
    Let me put it this way: If the company's implementation of the machine doesn't put people out of work, why are they implementing it? If I'm already paying ten people to do a job, why should I buy a fancy robot and then still be paying ten people to go around fixing it? You can be certain that as machines replace jobs the number of human workers will go down, and the ones that are left will be the ones smart enough to be able to do things that machines can't.

  23. This trend first(?) mentoned in 1811. by ron_ivi · · Score: 4, Informative
    To the best of my knowledge, this trend was first reported by Ned Ludd in 1811.

    Textile workeres were losing their jobs to stocking-machines that did knitting more cheaply than themselves, and indeed decided to destroy the machines. They organized into a group known as the Luddites, until England cracked down hard on them - wikipedia reporting that "at one time, there were more British troops fighting the Luddites than Napoleon Bonaparte".