Slashdot Mirror


Valve Bans Another 30,000 Steam Users

bryhhh writes "Valve has announced that they have banned another 30,000 steam accounts which had been used to try to illegally gain access to Valve games without a valid purchase. Only last month 20,000 accounts were banned for the same reason, only this time Valve states that, 'The accounts that are disabled today will not be reactivated'."

102 comments

  1. Good riddance... by 88NoSoup4U88 · · Score: 1

    ...as long as all users -will- actually be people who tried to circumvent copy protection/authentication without buying the game.

    1. Re:Good riddance... by 88NoSoup4U88 · · Score: 2, Interesting
      replying to my own, since I remember reading this last week ;

      Since one of the latest patches presumably fixes the requirement for the CD to be in your 'puter ; I am still thinking that anyone who bought their game (either in store, or over Steam) are allowed to screw around with their files (no-cd .exe's / modified .exe's), and no ban can be justified by this.
      As soon as multiplayer files are being manipulated , I think banning is in line, as it compromises the game's fairness (not that VAC is able to stop anything this time around.....)

    2. Re:Good riddance... by gl4ss · · Score: 1

      yes well, how about if they were some people who had preordered hl2, or bought it from retail in an area where collectors edition wasn't available.. and now, having already beat the boring hl2 wanted to get some hl1: source goodness. guess what - you can't upgrade to get it! (you would need to create a new steam account and then buy a whole new package for full price, if you wanted to play hl1: source and hadn't originally purchased a package with it). now, you could get pretty tempted in that situation.

      basically what i'm saying is that valve could do something else than cut off some cs addicts from cs so that they can(must, they're addicts) buy another steam account and the games they wanted. more than that, valve has taken a stance that it can cut anyone off from steam without warning or explanation or a chance to explain(and cutting access to purchased content that could go up to 200$ in value). i don't care if that's stated in eula, it still sucks.

      (ati voucher people can upgrage for a lil bit extra to get hl: source, why can't the rest?)

      though.. if you're fucking warezing you'd better know to cover your ass! that's the absolute worst bit about this as it hits people who HAD bought something from valve before(or the closing of the steam acc. wouldn't really be news or matter), people who might be new to computers or not be that computer literate, in other words - they're turning down the intrest from thousands of newish customers who now have a logical reason to just not buy anything from valve(as they'll just get screwed in the end anyways).

      and while i'm ranting it sucks that the only way to do 2nd hand trading in steam games is to sell the whole account.

      --
      world was created 5 seconds before this post as it is.
    3. Re:Good riddance... by FriedTurkey · · Score: 1

      yes well, how about if they were some people who had preordered hl2, or bought it from retail in an area where collectors edition wasn't available

      What are you talking about? I got the regular preorder HL2 edition and it comes with CS Source.

    4. Re:Good riddance... by Lisandro · · Score: 1

      Try again. A "No-steam-no-cd" patch was avaiable two days after the release. I should know, i've played half the game at a friends' who downloaded it. Somehow i feel it's a more painless experience for him that for paying customers.

    5. Re:Good riddance... by Alrua · · Score: 2, Informative
      What are you talking about? I got the regular preorder HL2 edition and it comes with CS Source.

      CS: Source != HL1: Source

    6. Re:Good riddance... by gl4ss · · Score: 1

      every edition comes with counter strike: source.
      every edition DOES NOT come with half-life: source(which is the original half life ported to the source engine, basically a little better gfx, sountrack and an upgraded physics engine).

      day of defeat: source is too apparently going to be just silver and up edition download, which brings a nice questionmark over it's longevity and playerbase as it's an add-on ONLY for a subset of the players(with them being unable to upgrade).

      --
      world was created 5 seconds before this post as it is.
    7. Re:Good riddance... by 88NoSoup4U88 · · Score: 1
      I hadn't thought about the HL:Source option yet (also here in the Netherlands, right at the start,the HL2-only version was the only one available in stores) :

      I still think that there were there is a market, it will be supplied ; I am wildy guessing here, but them not giving the straight-out option to buy HL:Source afterwards might have to do with the st(r)ings attached to the contract with Vivendi ; and the hassles this has allready lead to in the past.

      As I have the original version of HL1 around here ; I won't bother buying HL:Source. But I can see the point in people wanting to know 'how it started' after playing the second part.

    8. Re:Good riddance... by GMC-jimmy · · Score: 1

      Looks like someone is boasting that they've found a way to discover Steam usernames and passwords in this page here.
      And they offer many examples.

      --
      __________________________________
      Free your mind - Flush your toilet
    9. Re:Good riddance... by gl4ss · · Score: 1

      yes, but there already is demand for it..(look at steampowered forums).

      what's more is that the ati voucher people can upgrade for some around 10$, so they even know there is demand for it and offer it for some...

      --
      world was created 5 seconds before this post as it is.
  2. The real reason... by Repiv · · Score: 3, Funny

    Gabe sat on the account server! On no!

    Anyway, those bans sucked last time. My friend who legally got the game ended up banned.

    1. Re:The real reason... by wizbit · · Score: 1, Insightful

      You mean he bought it at a retail joint or online? Not that he "bought" it at a lan party for $1, right? And I assume his legally obtained code was never used and afterward safely tucked away and not provided to anyone on, say, IRC as well, correct?

  3. No complaints by Richie1984 · · Score: 4, Insightful

    It seems Steam is really proving useful in preventing illegal use of Half Life 2 and, once certain bugs are ironed out of Steam, I can see it being used across the board as the main deterrant of pirating games. Whether this is a good thing or a bad thing is another discussion entirely.

    The only things I would be concerned about are ensuring that of the 30000 banned, all of them are actually banned for valid reasons and not due to any error. Valve has said they wont reactivate these accounts, so once it's gone, it's gone.

    --
    I'm not stressed. I'm just terribly, terribly alert.
    1. Re:No complaints by 88NoSoup4U88 · · Score: 4, Insightful
      preventing illegal use of Half Life 2

      If you're aiming at the multiplayer part of the game : Such thing has allready been established by giving out CD-keys, and authenticating them with a master-server before one can connect to a server.

      For the single player part there is allready a non-Steam version floating around Warezland, so it isn't really countering it much.

      I much more appreciate Steam for it being able to instantly supply me the latest patches to the game, and not ending up searching for the right files.
      Also their stance on the mod community, and some of statements VALVe made in the past about how they see Steam to be in the future : Sounds very promising.

      The only thing that I don't like about Steam is the possibility of it going to have a subscription fee : It's just -too- easy for them not to do it.

      The day Steam will be subscription-based, will be the day I'll stop using Steam : Until then, I think VALVe did a great overall job on Steam/HL2.

    2. Re:No complaints by realdpk · · Score: 1

      "I can see it being used across the board as the main deterrant of pirating games."

      Well, speaking for myself (of course), it's sure been a good deterrant for playing the game. Doing the disable-network start-steam wait-forever-for-it-to-time-out enable-network just to get it running is a pain in the ass. (If I don't do that, it takes even longer for it to time out against the Valve servers, if my Internet connection is down)

      Steam is pretty craptacular.

    3. Re:No complaints by ShawnMcCool42 · · Score: 2, Interesting

      It'd be counter intuitive for them to start charging for steam. The purpose is for them to make more money by offering a publisher-free avenue for game distribution. Should they start charging there will be little reason for the consumer to value steam as functional. It'd be like being charged a toll at the front door of your local mall.

    4. Re:No complaints by 88NoSoup4U88 · · Score: 2, Insightful
      But you aren't seriously thinking that Steam will ever supply games made by id Software, Epic Games ?

      I am already doubting if it will ever reach beyond their own userbase ; I see Steam to be a viable platform for 'amateur' modmakers to get a bit of a financial reward for your hard work (but i might have conflicting interests ;) )

    5. Re:No complaints by damiam · · Score: 2, Interesting
      It seems Steam is really proving useful in preventing illegal use of Half Life 2

      WTF are you talking about? If anything else, Steam has pissed people off and increased piracy. Pirated versions of HL2 don't need steam for the single-player game.

      Steam may be somewhat effective in preventing multi-player use of pirated games, but Blizzard's battle.net system works just as well, has been around forever, and isn't nearly as evil.

      --
      It's hard to be religious when certain people are never incinerated by bolts of lightning.
    6. Re:No complaints by space_jake · · Score: 0

      Heh, if you ordered the game through Steam you never even saw a CD-Key... so I'm pretty damn sure that you could never be "disabled" in this manner. However proving you purchased the game with a receipt and a cd-key from a box copy would be quite difficult. Scanned images can be faked. A receipt doesn't necessarily have a cd-key associated with it. But it sounds mostly like they're on the ball with not disabling the accounts of paying customers. These people should honestly be glad that Valve disabled their accounts as opposed to throwing the standard software copyright fines at these people.

    7. Re:No complaints by TLLOTS · · Score: 1

      I'm not so sure about that. I think many many developers may be quite taken in by the potential of being able to distribute their games in such a fashion without need of a publisher. Of course there is the cost of doing this via valve's offered method, but it is still an attractive method I'd imagine.

      Also, whatever the case, it is inevitable really that distribution of games moves towards an entierly online based system, such that, developers not distributing their games online will be seen as unusual. In my view, I think more developers are merely waiting for the outcome of the court case valve faces regarding steam and other matters. If valve gets in the clear after that, then you may well see many developers flock to steams banner.

    8. Re:No complaints by williamhb · · Score: 1

      The only things I would be concerned about are ensuring that of the 30000 banned, all of them are actually banned for valid reasons and not due to any error. Valve has said they wont reactivate these accounts, so once it's gone, it's gone.


      Hmm, I wonder how much of that is true, and how much is bluster. In the UK I've heard about some small retailers that have claimed that they will not accept returns of anything sold no matter what - but if the customer gets in touch with Trading Standards and then tries again, the shop suddenly gives them a refund no trouble at all.

      Steam, while it is a useful innovation, looks like it might have few snags with UK consumer trading law at the best of times. Valve making unilateral and unappealable decisions to refuse to supply product for which consideration has already been received sounds at odds with consumer laws, regardless of what the EULA might say. (Especially since the bulk of the "innocent" people caught are likely to be under 18 with a store-bought copy).

      I wonder if Valve will actually quietly refund / reactivate accounts where the owner gets in touch with the proper consumer body.
  4. RTFF by HavokDevNull · · Score: 4, Informative

    According to a mod on the Valve forums

    Banned is different than "disabled"

    Banned = VAC caught your account cheating

    Disabled = You tried to steal HL2 (the first 20,000)

    big difference between the two IMHO...

    --
    Sig
    1. Re:RTFF by BrookHarty · · Score: 1

      And you dont have to worry about no-cd patches, as its already a cd'less game.

      Now if they banned people for using a no-cd, or virtual cd image with a legit key, that would be news.

      I'm gonna have to play CS tonight to see what a hackerless game is like. ;) GJ Valve.

    2. Re:RTFF by realdpk · · Score: 3, Informative

      "And you dont have to worry about no-cd patches, as its already a cd'less game."

      Huh. What? My copy requires I put in the CD to play, even though I'm signed up through Steam. Another reason I don't play this game very often -- what a pain.

      How do you get it so you don't have to put the CD in to play the game, other than a no-cd patch?

      Or does what you're saying only apply to those who bought the game online?

    3. Re:RTFF by Anonymous Coward · · Score: 0

      Disabled = You tried to steal HL2 (the first 20,000)

      Valve can't catch you when you steal HL2. They only catch people who commit copyright infringement. "Big difference between the two" indeed.

    4. Re:RTFF by mdbales · · Score: 2, Informative

      Have you tried it recently? The last patch removed the CD check due to some problems that users reported.

    5. Re:RTFF by realdpk · · Score: 1

      I haven't, it's such a pain to go through everything necessary just to get it running. I will give it a shot tonight, though. I did enjoy the game when I finally got in to it.

    6. Re:RTFF by Pulse_Instance · · Score: 0, Troll

      I don't understand, is it really that difficult to put a cd in a drive. Honestly comeon are your arms broken or something, or are you just that damned lazy.

      People like you give computer gamers a bad name.

    7. Re:RTFF by RaboKrabekian · · Score: 1

      If you bought the game over steam you didn't get a CD, and thus it doesn't require a CD to play.

      --
      "Moderate drinking can help prevent amputated limbs" -- Abigail Zuger, NYTimes, 12/31/02
    8. Re:RTFF by Dave2+Wickham · · Score: 1

      Yes. It means you have to have your library of CDs close to hand (annoying when you want to, say, play Deus Ex for the first time in years), have to put the CD in the drive and take it out all the time (risk of scratching, or otherwise damaging it). In addition to that there's just no good reason for CD checks to be there and they often cause problems (doesn't work with some CD drives, slows down starting up the game, etc), so why not remove it?

    9. Re:RTFF by realdpk · · Score: 1

      I have a lot of games I like to play, two shelves worth, stacked two rows deep each (thanks to the smaller game boxes, and throwing out some boxes entirely). Searching through those to find the CD I want is what I'd categorize as "not fun" -- and games are supposed to be fun.

      People like you give computer game manufacturers approval for inane requirements like EULAs.

    10. Re:RTFF by spudgun · · Score: 1

      well I don't play Sims or Buy Maxis anymore because

      locate CD in CD racks - 10 minutes searching.
      Insert CD-ROm in DVD Rom
      try to run , nope - insert CD message
      Insert in Burner ( i'd rather wear out the Read only unit) nope - Insert CD message
      Uninstall Virtual CD software
      try again in ROM
      try again in Writer

      game crashes after 10 minutes.

      - at least Playstations have a reasion to need the CD/DVD in the Drive.

      --
      Type unto others as you would have them type unto you.
  5. turning off customers... by m0rph3us0 · · Score: 0

    While certainly not all of these people are customers, I think that they may be pissing off a potentially large base of customers.

    1. Re:turning off customers... by Anonymous Coward · · Score: 0

      If "jesseamaro" and "nouseforaname" (read through the Steam thread) are the kind of people they're pissing off, then good riddance. Seriously, though, they sound so retarded it's hilarious.

    2. Re:turning off customers... by JoloK · · Score: 1

      Yeah; how damned many more than 50,000 people are really wasting their time with this game?

      --
      JoloK
    3. Re:turning off customers... by Anonymous Coward · · Score: 0

      have you read the other posts as well? the gabe-jugend fanboy sheep?

      sure, "jesseamaro"'s command of the english language is even worse than mine (and that means a lot ;) and he doesn't seem to be 100% clean either, but there seem to still be quite some valid complaints.

      come on, everybody knows there are "good" pirate versions of hl2 out there working without all steam hassles, and there might even be some cracked multiplayer server, if not now then in the future. so why would someone who did _not_ get screwed by valve wine around? the real pirates live happily without any steam account that could be shut down.

      and if there is a reason to suspect that your legit account might get arbitrarily declared pirate by valve and then killed anyways, then potential customers will think twice about paying. "why give them money to subsequently get called a pirate anyways?"

    4. Re:turning off customers... by AdamGott · · Score: 1

      Yep! I won't buy it because of this protection scheme. I understand their motives but they don't fit in with my motives. What if I want to pull it off the shelf and play it in ten years (as I will probably do with my copy of Half-Life)? What if I want to sell it on EBAY? What if I want to put it on my wife's laptop and play it on the airplane while the original copy sits on my computer at home with nobody playing it? Come on people, I know that you really really want to use this stuff but just say no to these draconian restrictions of fair-use or it is only going to get worse!

  6. What a great day! by Anonymous Coward · · Score: 0

    and another inspiring display of incompetence and immorality from our overly affluent overlords.

    Corporate greed is destroying the gaming community.

  7. it's mine i can do whatever... by sponga · · Score: 2, Insightful

    Quote: Moofie http://games.slashdot.org/comments.pl?sid=129610&t hreshold=1&commentsort=3&tid=204&tid=98&tid=133&mo de=thread&pid=10811750#10811793 "Since I bought it, I can crack it legally. Anybody who thinks different, well, they're wrong." Valve doesn't seem to agree with you....

    1. Re:it's mine i can do whatever... by norculf · · Score: 1, Insightful

      You have the right, but Steam gives them the power to "disable" you if you do it, and there's nothing you can do about it. It might be possible to crack Steam for good, but you could never use it online after that. In other words, no patches, and no CS:S.

    2. Re:it's mine i can do whatever... by Lisandro · · Score: 1

      Then you don't own it. You have the right to do what you want to do something you purchased, even if it's not what the seller intended you to do. If i want to play HL2 and crack it to get the models reskinned to Spongebob Squarepants characters, it's my right, it's mine. Same if i want to apply a no-cd crack. That Valve might not be ok with it should be of little consequence. Yes, i know about the DMCA, but i don't live in the USA.

      You're not buying from Valve, it's a lease contract - you're licensing it. If you read Steam's EULA, it clearly says that they can kill your account whenever they see fit, without having to give you any explanation. HL2 is a nice game, but if you have your account banned by mistake, there's little you can do. And account banned means you can't play all the other games you've paid for on Steam as well.
      I don't know how someone can see it's fine to give money to these people.

    3. Re:it's mine i can do whatever... by norculf · · Score: 1

      Despite the fact that we have the right to crack it, Valve uses technical measures to kick us out if we do. I don't see that as a problem because I don't need to crack it. I don't even see it as software, I see it as an entertainment service. I'm not interested in reverse engineering it, I just want to shoot some guys for a few hours after work.

    4. Re:it's mine i can do whatever... by Lisandro · · Score: 1

      That's fine. In any case, you shouldn't have to worry. Just don't complain if you're one of the (something like) %1 that gets banned unjusifiedly.

    5. Re:it's mine i can do whatever... by Anonymous Coward · · Score: 0

      You can sue them in small claims court to get back the purchase price of the game, on the grounds that the contract is illegal, and thus null and void.

  8. Appeal? by jimbro2k · · Score: 1

    How are they going to handle the appeals for those people who have been banned by mistake? 30,000 + 20,000 = 50,000 will take a long and costly amount of time.
    But of course, Valve/Steam never makes a mistake, so I guess there really is no problem, right?

    --
    There is not nearly enough love in the world, but there is far too much trust.
    1. Re:Appeal? by superpulpsicle · · Score: 1

      I know of someone whose computer has fried. So obviously he hasn't been playing HL2. Yet he was banned somehow. He's trying to contact Valve to see how in the world this could happen.

    2. Re:Appeal? by Anonymous Coward · · Score: 0

      Yeah, because everybody that was banned was banned by mistake. WTF?

    3. Re:Appeal? by harrkev · · Score: 1

      In this case, the court is your friend. Small claims court. All he needs is a print-out of the banned screen, and a receipt for purchase of the game. Having a box with legitimate CD in hand is not a bad idea either.

      --
      "-1 Troll" is the apparently the same as "-1 I disagree with you."
    4. Re:Appeal? by incom · · Score: 1

      Someone probably stole(physical saw and copied from his place, comprismised PC, etc.), or randomly generated his key.

      --
      True genius is grasping a situation like a peice of fruit, and peircing it just right so that it drains dry.
    5. Re:Appeal? by incom · · Score: 1

      fuck, the past 2 days I've been uncharacteristically typo prone, stupid christmas lack of sleep season.

      --
      True genius is grasping a situation like a peice of fruit, and peircing it just right so that it drains dry.
    6. Re:Appeal? by harrkev · · Score: 1

      Wouldn't it be funny if a new worm/virus went around stealing Steam account info?

      Imagine the bannings then! Wow!

      --
      "-1 Troll" is the apparently the same as "-1 I disagree with you."
    7. Re:Appeal? by jimbro2k · · Score: 1

      Even if 99% are guilty (and I agree THEY SHOULD be banned) that leaves 1% (or 500) who are banned by mistakes.
      Part of the problem is that those 500 are needles buried in the haystack of 50,000 and will take time to sort out.
      Secondly, that haystack is likely to continue to grow.
      Unless, of course, we just don't care about the innocent, in which case, there is no problem.

      --
      There is not nearly enough love in the world, but there is far too much trust.
    8. Re:Appeal? by snuf23 · · Score: 4, Interesting

      I had a problem when I purchased Sim City 3000. You were supposed to logon to a website, enter your key and get additional content.
      Well, I tried that - but someone had already used my key to setup an account. Keep in mind the copy I bought was a sealed store-bought copy, not second hand. I guess someone used a keygen and got my key.
      I tried going through support and sending them a scanned image of the CD case with key. Nothing. Just a standard thank you for contacting support message.
      I feel for anyone who got their account wrongfully banned/disabled.

      --
      Sometimes my arms bend back.
    9. Re:Appeal? by Anonymous Coward · · Score: 0

      That's acctualy a good idea....

    10. Re:Appeal? by Anonymous Coward · · Score: 0

      Sure it's possible to file a small claims action, however, it unnecesarily waste precious hours of someones time because of some greedy irresponsible suit.

      Corporations suck.

    11. Re:Appeal? by zarthrag · · Score: 2, Interesting

      You have a right to take it back to the store and excahange it, in that case. You can simply cite the product as "defective". Walmart is especially good about this, mainly bc they don't yet have any notion of the value of a CD key.

      --
      Why can't all fpga/microcontroller manufacturers just release free optimizing compilers???
  9. Is Anyone Surprised? Didn't Think So... by Primis · · Score: 2, Interesting

    What a joke. Anyone dumb enough to use Steam in the first place and then gets their account deactivated, wrongly or rightfully, gets what they deserve for being blind, dumb sheep with no sense of what they're dealing with. And I can guarantee you out of the 30,000 they have deactivated, the number of paying, legit customers they deactivated is in at least the hundreds. That's the way it always works.

    Valve has completely ignored the history and fact that these schemes DO NOT WORK, and when you try to do something like this to combat illegal copies of the game you only 1) Piss off your normal customer base by making it even more inconvenient for them, and 2) you INEVITABLY make mistakes and you punish/cut off paying customers. Oh yeah, and I forgot... the people who REALLY want an illegal copy will still get it no matter what.

    Valve has become a joke, and Steam is a joke. And no amount of Tychos gushing in their blogs and news posts about how "great" a system of delivery a model like Steam is will prevent its eventual failure. No content system which lets a company deactivate accounts on a whim can survive because there WILL be mistakes, and those "mistakes" will go from Paying Customers to Former Paying Customers. And once you lose them, they will never ever come back, and they will make it their personal goal to drive as many other people away form it as possible.

    Time to get a new idea instead of rehashing the same old one that's been tried and failed for nearly a decade now, guys...

    -- Primis.

  10. Re:Is Anyone Surprised? Didn't Think So... by norculf · · Score: 0, Insightful

    Thats a nice rant, but you're way off. It's not actually inconvenient to have your games automatically installed and updated just by logging in to Steam. The only people Steam hurts are the ones who want to cheat or steal. I'm sure it will be cracked, and all of the cheaters and theives will play CS:S on their cracked servers, and it will suck because everyone will be using aimbots. Have fun with that.

  11. Reasons for banning? by Golgafrinchan · · Score: 1
    From what I've read over at the steampowered forums, it looks like quite a few people who were banned originally tried to use a 'warez' CD-key before buying the game.

    When that didn't work, they purchased the game, entered a legit CD-key, had no problems playing for awhile, and then their accounts were disabled.

    Apparently Valve must keep logs of all the CD-keys a certain account/IP address has tried. I don't know if I agree with this. If someone has actually purchased the game, should they be penalized because they tried stealing it previously?

    --
    My userid is prime!
    1. Re:Reasons for banning? by Lisandro · · Score: 1

      That's a tricky subect. Ultimately, when you "buy" from Steam you buy directly from Valve, which means they can decide to sell you the game or not - as they see fit. They're in their right to do this, i think.

      And no, i don't agree with it. I don't agree with Steam either, for a number of reasons - so i don't use it, at all.

    2. Re:Reasons for banning? by Anonymous Coward · · Score: 0

      Umm, it's attempted theft, so, yes.

      Besides, if they weren't so stupid and had created a new account to try their "l33t hax omg", they wouldn't have had their other games rightfully taken away (it's printed in their EULA). If you try to steal from someone, you deserve to be stolen from.

      I don't know many people who would try to rob a bank naked while holding a sign with their SSN printed in big, bold letters, stopping every few steps to wave at the camera.

    3. Re:Reasons for banning? by Film11 · · Score: 1

      This is true. In once certain post I remember Taylor Sherman (VALVe employee) said that some number of fake CD-keys had been tried and multiple attempts of credit card fraud, so they log nearly everything, even CD-keys that were invalid and failed. Can't find the post unfortunately - must have been pruned.

      I do agree that they should be punished, and besides, they did agree that VALVe had the right to disable their account for any reason upon making a Steam account.

      --
      ):
    4. Re:Reasons for banning? by usrusr · · Score: 1

      they are preaching their nice little theory that when you buy the game from them, you are acutally renting the service to be able to play (for undefined time, ie until valve thinks you should not be allowed to play anymore). following this logic using a leaked key can't be theft, it would be something like unauthorized use of service.

      and about killing paid for accounts because of previous illegitimate whatever, valve is free to not take money from those people, and sue if they are really angry. everything else is self-justice. if they take the money, they'd better deliver.

      under those same sick self-justice conditions it would be just fair for those screwed to walk into valves office and take some physical property worth 50 bucks with them, tit for tat.

      (and no, i did not "rent" a game from valve. i bought one from a store. they bought it from vivendi. vivendi licensed it from valve.)

      --
      [i have an opinion and i am not afraid to use it]
    5. Re:Reasons for banning? by ElleyKitten · · Score: 1

      Ultimately, when you "buy" from Steam you buy directly from Valve, which means they can decide to sell you the game or not - as they see fit.

      Except they've already sold you the game, in at least some of these cases. I don't think it's fair for someone to pay $50 or whatever they paid, and then have the game not work at all. Valve should issue refunds for the people that legitimately bought the game.

      --
      "What is Internet Explorer 7? Are you saying we can't access the normal internet?" - I love tech support. Really.
    6. Re:Reasons for banning? by Anonymous Coward · · Score: 0

      One could argue that taking money from these people with the intention of later withdrawing services is deceptive trading. Better to block the sale... but then they'll just create a new account, which (as you say) is what the somewhat less stupid were doing anyway.

  12. Re:Is Anyone Surprised? Didn't Think So... by Anonymous Coward · · Score: 1, Funny

    .... And once you lose them, they will never ever come back, and they will make it their personal goal to drive as many other people away form it as possible.

    Should we presume from that rant that Valve mistakenly disabled your Steam account?

  13. Accountability? by Primis · · Score: 2, Interesting

    Also... has anyone thought of asking/callng for Valve to make publicly available how and WHY they're deactivating people? And by that I mean specific records and details? In other words, some proof so that they can be audited? This extends beyond Good Budiness/Bad Business and seems to have wandered into an area where someone should really be regulating/overseeing Valve.

    Otherwise, is there any accountability for them to not just deactivate paying customers once they have their money? I can't imagine they would care much if it's a paying customer or not, seeing how it's very likely the next product they release wouldn't be for 3 or 4 more years anyways...

    -- Primis.

    1. Re:Accountability? by Anonymous Coward · · Score: 1, Interesting

      They were doing that on the Forums after they killed the first 20,000 accounts.

      It was actually quite funny (from an outsider looking in, I don't have any of the games). You would have a guy screaming about not being able to play, and I'll sue you etc.., then the reply from one of the mods... "your account has been deactivated for buying your copy with a stolen credit card" "your account has been deactivated for using a fraudlent CD-Key".

      The only issue I have with the whole process, is that if you use a warez CD key on HL2, that you can loose all of your legit games as well. That is cheap. If you want to say "no hl2 for you", that's fine, but something stinks about canning all your steam games.

      Its like catching a shoplifter with a stolen game in thier jacket, making them pay for the game, taking the game back, and then going to their home and taking all games in the home from the same publisher. Seems a little overboard to me.

      I was flipping a coin between Doom3 and HL2. I went with Doom3 before HL2 came out. After the HL2 release, I though, damn, I got the wrong game. After this crap from Valve, I think I made the right choice. I don't use cracks, I buy all my games, but I do not feel like playing $50 roulette, hoping that I don't show up as a false positive.

    2. Re:Accountability? by Anonymous Coward · · Score: 0, Flamebait

      The only issue I have with the whole process, is that if you use a warez CD key on HL2, that you can loose all of your legit games as well. That is cheap. If you want to say "no hl2 for you", that's fine, but something stinks about canning all your steam games.

      Its like catching a shoplifter with a stolen game in thier jacket, making them pay for the game, taking the game back, and then going to their home and taking all games in the home from the same publisher. Seems a little overboard to me.

      That's not a very good analogy.

      If you attain the game in any unlawful way, they close your account. You need to log into your account to play any of their games, so not being able to play any of the ones you bought legally is a side effect you'll have to deal with. Don't like it? Buy the game legally. Jesus, are you people just trying to cover yourselves?
  14. Refunds? by rsilvergun · · Score: 4, Insightful

    If I buy it online, and you ban me, do I get a refund? How about if I send you the box I got at EB? Better question: If I'm banned from Steam for pirating HL2, does that lock me out of HL1? This is why I don't want activation in games (or the OS, for that matter). Presumably, if you piss off the company, they can lock you out of dozens of your legit products. Imagine pirating 1 EA game (or having your kid do it) and finding every EA game you own doesn't work anymore.

    --
    Hi! I make Firefox Plug-ins. Check 'em out @ https://addons.mozilla.org/en-US/firefox/addon/youtube-mp3-podcaster/
    1. Re:Refunds? by Anonymous Coward · · Score: 0

      Imagine pirating 1 EA game (or having your kid do it) and finding every EA game you own doesn't work anymore.

      Then don't pirate games, genius? Set up a Windows user for your kid and limit it so he can't install anything. Then he would have to ask you every time he wants to install something, and you're smart enough (presumably) to know that running "haxmeiretarded.exe" isn't part of the normal install process.

    2. Re:Refunds? by ReKleSS · · Score: 1

      > If I buy it online, and you ban me, do I get a refund?
      No you don't.

      > How about if I send you the box I got at EB?
      It doesn't matter... the fact is, you tried to pirate HL2. (Note that their criteria is a few cd keys that were used for it - the first round of bannings was a single cd key, iirc).

      > Better question: If I'm banned from Steam for pirating HL2, does that lock me out of HL1?
      Yes, it does. Your account is frozen completely, along with any and all games that you may have bought (HL2 CS:CZ... was there anything else???)

      > This is why I don't want activation in games (or the OS, for that matter). Presumably, if you piss off the company, they can lock you out of dozens of your legit products.
      > Imagine pirating 1 EA game (or having your kid do it) and finding every EA game you own doesn't work anymore.
      While I agree with you about regarding activation, Valve's behaviour is this issue was to be expected. It's in the *steam* agreement, not that of any of the games, that attempted fraud is grounds for termination of your account. They lived up to that.

      --
      md5sum -c reality.md5
      reality: FAILED
      md5sum: WARNING: 1 of 1 computed checksum did NOT match
    3. Re:Refunds? by Anonymous Coward · · Score: 0

      It does seem ridiculous that a company would attempt to punish a pirate who then went legit. Worse given that the company is actually banning the same person's legitimately purchased games (e.g. original Half-Life & Counter-strike) just for trying to pirate HL2.

      Given how easy it is for kids to attempt to pirate a game I can't see how Valve feels that this is a valid approach. I suppose it doesn't matter too much since it takes Valve several years to produce a game but I agree with the parent's hypothetical situation -- if EA can disable all of your games for attempting to pirate just one game, how is that valid, fair, or good business sense?

      I purchased HL2 because I'm a CS addict and was curious about HL2. In the end, I have to say that Valve's customer service approach right now is bordering on ludicrous and I'll definitely have to think twice before I purchase another Valve game.

      Of course for Valve they already have my money and it will probably take them another six years to write a game so the point is practically moot.

    4. Re:Refunds? by Anonymous Coward · · Score: 0

      It does seem ridiculous that a company would attempt to punish a pirate who then went legit.
      That's not one of their goals. They see you tried to steal from them, and they ban you. They don't look to see if you had a "change of heart". You had an intent to steal, and you tried to, when you shouldn't have.

      Given how easy it is for kids to attempt to pirate a game I can't see how Valve feels that this is a valid approach. I suppose it doesn't matter too much since it takes Valve several years to produce a game but I agree with the parent's hypothetical situation -- if EA can disable all of your games for attempting to pirate just one game, how is that valid, fair, or good business sense?
      Maybe they don't want selfish retards for customers, so they give them a taste of their own medicine. They deserve it, so it's fair.

      Of course for Valve they already have my money and it will probably take them another six years to write a game so the point is practically moot.
      HL3 is using the same engine, so development time will be a lot shorter. Not to mention any rumoured expansion packs for HL2.

    5. Re:Refunds? by usrusr · · Score: 1

      what if you just state painful truths in their forum? the rate at which they are killing all non-cheerleader threads on steampowered.com does not make that seem to be that far away, especcially since they don't seem to be willing to share something individual proof, or proof at all. only "here is a cd key", which is now banned. of course they have a cd key, they have the factory. and they can ban.

      --
      [i have an opinion and i am not afraid to use it]
    6. Re:Refunds? by Anonymous Coward · · Score: 0

      You conveniently ignored a key point of my argument which I will restate:

      It is easy for kids to attempt to pirate games and, right or wrong, often do not know better. (Look to the various video game newsgroups and read up on people who think that it's ok to download "backups")

      Valve Software provides no instructions to parents on how to properly secure their computers to prevent their children from attempting to pirate their games and hides the impacts of pirating in a wordy EULA. Effective and clear? Hardly.

      Valve should understand that many of their customers are children / teenagers and that they want to cultivate a customer base, not punish and ban customers.

      A friendly reminder, a simple three-strikes rule, or other mechanism prior to a permanent account disable would probably work far better than a, "Thanks for the cash, go buy more copies of our games if you want to play them again!" You'll get more customers with honey than vinegar, remember.

      Heaven forbid one of your friends attempts to install a game on your computer to "demonstrate it" and then Valve decides, hey, you're a pirate and disables your account.

      Or worse, what if all software companies were to join together and disable ALL of your software for a single piece of stolen software? (Or how about disabling all of your software because you used a piece of shareware past its demonstration date?) Using your argument, that's fair. You're a "selfish retard" so you deserve to have no software. Go buy some more and remember to not use the same e-mail address for registration or we'll ban you and your CD keys again! Woo hoo!

      It seems innocent right now because it's one company with a fairly narrow catalog of games but things like this should not be allowed to propagate.

    7. Re:Refunds? by jbolden · · Score: 1

      I'm not sure what "not allowed" means. What's happening here on /. is probably happening other places and it might very hurt sales. Stores are going to become very upset with people returning these games as "damaged defective". Even if the stores don't Valve will become upset. Lots and lots of stores will take a 1 for 1 exchange. There are probably pretty good grounds for a class action suit requiring them to refund people's money (as deliberate permanent breakage without a refund violates all sorts of fair usage clauses).

  15. Malicious Virus? by airog · · Score: 1

    So how long is it going to be before someone writes a virus that intentially attempts to steal Valve games through Steam? The virus detects Steam on your computer and goes about trying to "hack" or steal or whatever it takes to get someone banned. Just imagine; use IE to visit a malicious page, your Steam account is banned. Steam is just evil and unnecessary.

    1. Re:Malicious Virus? by wernercd · · Score: 1

      I think I'm missing something here. In this hypothetical situation a hacker fakes piracy on legitamite customers and valve is the one that's evil? Your right. The hacker would be the hero fighting for the little man. I never would have thought of that before.

      with the rampant piracy in the world something needs to be done. Quit yer bitching about someone actually trying to fix the system and build a better mouse trap since you obviously know all.

      Steam isn't perfect. But despite their problems i have no fear in buying from them. God I love HL2 and DoD.

    2. Re:Malicious Virus? by jbolden · · Score: 1

      I don't even play games. I use productivity software. Every single time I've had a problem with being cut off the publisher instantly gives me a 30-90 day key while we discuss contract / licensing issues. Most of the time the fault was on my company's end. And most of the time they end up paying an invoice.

      Just because people make a mistake and violate an agreement does not make them thieves.

  16. Re:Is Anyone Surprised? Didn't Think So... by Anonymous Coward · · Score: 0

    You're an idiot.

    Do you know how they were banned? There was a CD key (maybe more than one) floating around tons of warez forums prior to official release that let you play it. VALVe quickly disabled it, then logged everyone trying to use it.

    You were caught, and you were owned, weren't you.

  17. Easy Solution by Anonymous Coward · · Score: 0

    Don't buy their stuff.

  18. Wouldn't it be possible by Anonymous Coward · · Score: 0

    To disable your network connection and run the game offline. What am I missing?

  19. Class Action Suit by sirstar · · Score: 1

    Hmmm... I can see a class action suit against Steam/Valve in the near future. All previous paying customers that have been 'caught'....

  20. No matter what steam does for you... by zarthrag · · Score: 2, Insightful

    Please don't mod me troll for this, But if you changed "Valve" to "Microsoft" and "HL2" to "Windows XP", there would be ALOT more cries of foul-play.

    I don't approve of Valve suspending accounts that are potentially associated with even ONE paying customer. Steam is a (overall) good thing, but I think it's gonna go a little too far.

    --
    Why can't all fpga/microcontroller manufacturers just release free optimizing compilers???
    1. Re:No matter what steam does for you... by ObsessiveMathsFreak · · Score: 4, Insightful

      But if you changed "Valve" to "Microsoft" and "HL2" to "Windows XP", there would be ALOT more cries of foul-play.

      This is all too true.
      I saw a troll making a very long post about this once. His basic point was that, unlike the rest of slashdot, the games section is populated by windows pc gamers, more so that regular tech heads. Most of these are young and innocent when it comes to IP issues. Kind of like a missing link between regular users and frequent slashdotters. Anyway, these gamers do love their games and the companies that make them and will brook no critisisms of them. They're also more likely to be confused by comments slamming windows XP, as they still regard it as "Way cool! I have a computer with XP!"

      Steam is ridiculous. It's only working because half life 2 is huge. I really can't see it working for other games. The only reason consumers put up with it is because of the hype. the hype is also the reason comments critisising steam are modded as troll in the games section.

      Paranoid people might consider the gamer influx into slashdot to be the forerunner of a mighty luser invasion. I consider it just a diversification of the slashdot ecosystem.

      --
      May the Maths Be with you!
    2. Re:No matter what steam does for you... by iainl · · Score: 2, Insightful

      In which case, I must be in a minority of a minority. I don't have any real problems with the XP activation at all, as it has been remarkably painless every single time I've used it, even when I've had to phone my code through rather than use the internet authentication.

      But Steam really annoys me, because it gets in the way. Authenticating Steam takes a lot longer than even the five minute phonecall of XP, let alone the 30-second internet method, and what is more Steam requires that you keep doing it. Microsoft don't kill your XP machine if Windows Update doesn't like the look of your auth string, either, it just refuses to let you have the service pack. Finding someone has stolen (or generated) your Half-Life CD-Key can kill all your Valve games.

      --
      "I Know You Are But What Am I?"
    3. Re:No matter what steam does for you... by ElleyKitten · · Score: 1

      The problem is, since appearently everyone's accepting XP activation, and appearently lots of people are accepting Steam activation, that next time around MS/Valve/whoever is going to take activation a little bit farther. And then a little bit farther. And I kinda forget where I was going with that. Yeah, I think activation is bad.

      --
      "What is Internet Explorer 7? Are you saying we can't access the normal internet?" - I love tech support. Really.
  21. Why ban these people at all? by uits · · Score: 1

    Why ban these people for trying to hack the account...why not simply remove the ability for them to do so? Seriously, actions like these, where they take a hard edge and undoubtedly affect the innocent, are not elegant ways to handle the problem. These people wanted to play, and they may have had other games that they legimitately purchased that they've lost access to. I've not played HL2 or used Steam...but given their propensity to ban accounts (even for the no-cd crack earlier), I'm not impressed with their customer service.

    1. Re:Why ban these people at all? by Anonymous Coward · · Score: 0
      Yeah, I agree. All those people who browse warez forums trying disabled CD keys VALVe are logging are TOTALLY INNOCENT!

      "Why ban my account for trying to steal your game? I can't play your other ones now! This was all stated in the EULA, but I clicked "I Agree" so it doesn't apply to me when I'm being a dumbass!

  22. So what about a keygen based DOS attack? by Anonymous Coward · · Score: 0
    All someone would have to do is register a good number of valid keys generated by a keygen... This could be VERY bad for Steam and it's ilk.

    Next thing you know there will be usb "dongles" to run a game.

  23. Do you know how CD-key gens work? by MMaestro · · Score: 1
    Considering a CD key generator simply creates a CD key that is legitimate as far as client-side can tell, theres no way to tell if someone, somewhere, somehow managed to get the same CD key as you through a CD-key gen. By the time you do, well in a case like this :

    Valve : F*** you, you're banned, thx for the $$, now get lost.

  24. Re:Is Anyone Surprised? Didn't Think So... by NanoGator · · Score: 1

    "The only people Steam hurts are the ones who want to cheat or steal." ...or the people who couldn't play the game the day they bought it or the people who found themselves magically under a new EULA with the previous game.

    Take your blinders off.

    --
    "Derp de derp."
  25. Re:Is Anyone Surprised? Didn't Think So... by norculf · · Score: 1

    Take your blinders off.

    What?

  26. Re:Is Anyone Surprised? Didn't Think So... by NanoGator · · Score: 1

    You said nobody was hurt by it. You're wrong. I really hope no further damage is done, but disaster is quite possible.

    --
    "Derp de derp."
  27. steam. by Anonymous Coward · · Score: 0

    i haven't bought half life 2, and i don't intend on buying the game before the steam bullshit is removed.

  28. HL2 world and real world by Jacek+Poplawski · · Score: 1

    HL2 game is located in world with big corporations that are very powerful, and single person means nothing.

    Valve have created most evil system of distributing computer games. And it is banning legal users.

    And nobody noticed this relation...

    What a irony!

  29. All i have to say is... by Anonymous Coward · · Score: 0

    Ho Ho Ho!
    Merry Christmas you cheap bastards!

  30. MOD PARENT UP by AlexMax2742 · · Score: 1
    If you use a banned account to access content, yes. The solution is to not pirate shit. If you're pirated a copy of one game, why does anyone care if you can play the other? Honestly - screw you.

    I'm starting to appriciatre reading at -1. Seriously, if you don't want to get locked out of your games, don't pirate. I don't see what the big issue is here.

    --
    I'm the guy with the unpopular opinion
  31. yes steam really does suck by asleepathemouse · · Score: 1

    i can understand the valve wants to keep as much money in their pockets as they can, but steam really is a joke. i have 4 legit copies of hl1/cs we rebuilt my sons box and went to reinstall hl1 on his comp..of course he cant rem his steam pass. how do you recover your account well. his hotmail account had lasped so we could not resend his pass to his email (we have to have a dif email for each of these so we can onlly attach so many to our permanent email accoutn..and who wnats to give valve their real email addy anyways) so basically unless we send them his original package AND pay them a fee that cd key is dead so a game we bought ( pre steam mind you) is now under a new eula and we cant use a game we actually own. this is part of my problem with steam. all it is a control system under the guise of a content delivery system and no game should try to stick around in your task bar when i leave a game it should close without having to shut it down then go to my taskbar and shut it down again. steam is jsut a joke on the paying customers and i will not be buying hl2.5 or 3 or anything else from them

    --
    "tell the ones that come after me that 5 is to much"