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Telco Spams and Gets Huge Fine

jack_call writes "According to The Register the large German based mobilephone operator 'Debitel' was fined $359000 for (deliberately!) sending a total 48000 spam messages( mail: 36000, sms: 12000) to Danish costumers of rival company 'Telmore'. According to different Danish media outlets, they appealed immediately, mostly because the fine comes out at about a sixth of what 'Debitel' made last fiscal year after taxes."

45 of 190 comments (clear)

  1. Competition? by Seumas · · Score: 2, Insightful

    Why would a telco consider a costumer to be competition?!

  2. 1/6 is 5/6 too few by BortQ · · Score: 3, Insightful
    They should be forced to pay through their noses. The fact that they make good money is no reason to fine them less.

    And I say put the money towards going after more spammers. Build up the momentum these cases provide.

    --

    A Multiplayer Strategy Game for Mac OS X, Windows, and Linux
    1. Re:1/6 is 5/6 too few by halleluja · · Score: 2, Insightful

      A Multiplayer Strategy Game [sillysoft.net] for Mac OS X, Windows, and Linux

      Look who's spamming II, silly

    2. Re:1/6 is 5/6 too few by InfiniteWisdom · · Score: 2, Funny

      If you don't want to receive spam, stop using e-mail.

    3. Re:1/6 is 5/6 too few by 16K+Ram+Pack · · Score: 5, Insightful
      And going to prison for shoplifting a $1 item may incur a very serious fine, a criminal record and possibly prison.

      Companies should get a simple message - break the law and there will be serious penalties, not some small slap on the wrist that means that you can almost cost it in as an acceptable and calculable risk.

  3. Accidental by LiquidCoooled · · Score: 4, Funny

    I'm sure it was all an accident ;)

    Your honor, I accidentally gathered a massive mailing list, sat around many meetings working out what to say, and finally clicked send - all totally accidentally. I thought I was sending my mother some flowers over the internet, honestly I did.

    --
    liqbase :: faster than paper
    1. Re:Accidental by mors · · Score: 2, Insightful

      The SMS'es were send to every single mobile number in Telmores assigned block of mobile phone numbers. That cannot possibly count as accidental.

  4. In India too by nbharatvarma · · Score: 5, Interesting
    I live in India and I am constantly bogged by sms' asking me if I was interested in winning gold, buying a car etc. What's worse ?? Sometimes, we get automated calls asking if we are interested in some offers.

    If I want to know about some offer, I will ask. Thank you.

    Was thinking of writing to a newspaper, but that idea got lost somewhere in a mire of laziness

    --
    ... and I shall strike upon thee with great vegeance, furious anger and a slightly positive karma.
    1. Re:In India too by The+Amazing+Fish+Boy · · Score: 5, Funny

      I live in India and I am constantly bogged by sms' asking me if I was interested in winning gold, buying a car etc. What's worse ??

      What's worse? What's worse? I'll tell you what's worse! I used to get those calls all the time. Now I don't get them at all. I need those calls! I'm a socially inept nerd who desperately needs human contact. Now they go and outsource my only source of human contact to India? Take my job, but don't take away my phone spam, too!

    2. Re:In India too by HoneyBunchesOfGoats · · Score: 4, Informative

      It's not even human interaction these days. Where before I could have fun playing along with the telemarketers (some of whom recognized that I was just stringing them along, and even had a sense of humor about it), now all I get are recorded messages. I'll pick up the phone and say "Hello?", there will be a pause, and then an overly-slimy recorded message (worse than a bad used car salesman) will start: "Hi, this is Jim. Are you tired of your high cable TV bills?" I don't even have cable TV.

    3. Re:In India too by GweeDo · · Score: 2, Informative

      Why not get on the national do no call list? I haven't had a telemarketers call since I signed up.

  5. What about the spam, by scenestar · · Score: 4, Interesting

    That they keep sending to their own customers?

    --
    perpetually dwelling in the -1 pits
  6. Ah ha by ttys00 · · Score: 4, Funny

    That'll teach 'em to spam the judge ;)

  7. costumers by ratonu · · Score: 2, Funny

    when you say costumers you mean people wearing a costume ? in this case they should be fined for discrimination as well!! bastards!!

    --
    set your threshold at -1 if you want to see me
  8. Telesales by flumps · · Score: 4, Insightful

    Now if the concept could be extended to telesales, my sanity levels would definately be returned to normal.

    Not a single day goes by when I'm not phoned up by some mechanical phonedialer/call centre and asked if I'd like to buy double glazing/dial a premium line/order jam. Arrrgh!!

    And don't tell me to go ex-directory. I want my friends to find me in the phonebook if they need to thanks.

    --
    "So there he is, risen from the dead. Like that fella, E. T." - Father Ted Crilly
    1. Re:Telesales by amorsen · · Score: 4, Informative
      Now if the concept could be extended to telesales, my sanity levels would definately be returned to normal.

      In Denmark telesales are illegal except for a few product groups (mainly newspapers). You can opt out of those as well.

      Telesales to companies are legal though.

      --
      Finally! A year of moderation! Ready for 2019?
    2. Re:Telesales by R.Caley · · Score: 5, Interesting
      Not a single day goes by when I'm not phoned up by some mechanical phonedialer/call centre and asked if I'd like to buy double glazing/dial a premium line/order jam. Arrrgh!!

      You seem to be in the UK, so... Are you registered with the TPS? If not do so. It only cuts out the semi-legitimate ones, but that is a supprisingly proportion, got me doen from one every day or so to one every week.

      Then make sure you have caller ID and don't answer calls from hidden numbers (unless you work at home and use that line for work, in which case you have to take your chances in working hours. Sigh!). Your friends shouldn't be hiding their identity from you, so this filters out almost all of the rest of the telesales and `surveys'.

      --
      _O_
      .|<
      The named which can be named is not the true named
    3. Re:Telesales by TheRealSync · · Score: 2, Funny

      You should try turning the time spent on the phone with sales-people into something funny.

      A small danish company has practiacally turned rejecting salespeople into an artform, as explained on a website of theirs: We Do Not Use...

      --
      -- A good compromise leaves everyone mad. --Calvin and Hobbes
    4. Re:Telesales by flumps · · Score: 3, Funny

      :) lol

      However sometimes you just need a button to push which gives the caller an electric shock.

      Telesales: Good afternoon sir are you x?
      Me:Go AWAY!! *BUZZzzzzzzzT*
      Telesales: aaarrgh!

      --
      "So there he is, risen from the dead. Like that fella, E. T." - Father Ted Crilly
    5. Re:Telesales by Tim+C · · Score: 4, Interesting

      Then how are you supposed to buy the product (should you be so inclined)? Could you not simply feign interest for long enough to get company details out of them, then inform the relevant authorities?

      (That's a serious question, as it's such an obvious solution that people *must* have thought of it, so there's got to be a reason why that doesn't work)

    6. Re:Telesales by houghi · · Score: 2, Informative

      In Denmark telesales are illegal except for a few product groups (mainly newspapers). You can opt out of those as well.

      In Belgium you can not opt out if you have a business relationship with the sender. e.g. my provider could send me a message each day. If there is no business relation, you can opt-out with the Robinson list. This will also work for snailmail and email and sms.

      It takes a while (two or three months) to take effect, but after that you have a great silence. If you live in Belgium, it is certainly worth using. The site is strangly enough not well known.

      --
      Don't fight for your country, if your country does not fight for you.
    7. Re:Telesales by JPelorat · · Score: 2, Funny

      One of those air-horn-in-a-can things works too.

      T: HI! I'd like to sell you some useless cr-
      Me: FWOOOOOOOOONK!
      T: *silence cos their brains just blew out the other side of their head*

      --
      Hokey statistics and ancient misconceptions are no match for a good thought in your head, kid!
    8. Re:Telesales by Eivind · · Score: 3, Informative
      Move. To Scandinavia. In Norway, for example, marketing to physical persons over individually adressable electronic channels (i.e. fax, sms, email) is only allowed if there is prior, informed consent, or an ongoing business-relationship. The burden of proof lies on the one doing the marketing.

      Penalties: Fines or prison up to 1 year. These actually happen too. This week a company sending spam got a deadling of march 26th 12:00 for providing proof that 5 persons (including me) had given prior, informed consent to receiving marketing-email. If they fail to do so they'll receive a fine of around $10.000.

  9. And they got off easy ... by zonix · · Score: 4, Informative

    It's worth noting that previous spam fines in Denmark have been much higher. Around 15USD per e-mail/SMS/whatever.

    But still, it's a good part of Debitel's yearly income.

    z
    --
    What would an EWOULDBLOCK block, if an EWOULDBLOCK could block would? -- me
    1. Re:And they got off easy ... by Carthag · · Score: 2, Informative

      Actually this fine is about 5 times larger than any previous spam-related fine in Denmark, according to Politiken, a Danish newspaper.

    2. Re:And they got off easy ... by malsdavis · · Score: 4, Insightful

      5 times larger in overall value.

      But I think what was meant was that in terms of per email cost, it is lower than previous spam fines.

  10. A thought by Anonymous Coward · · Score: 5, Funny

    I think they got what they deserve. Although, before this turns into a disscussion about telemarketing, and how everyone hates them, remember: Telemarketers are human too. Yes, mod me down for the horrible, evil statment I just made. But, they are. The person you actually talk to has nothing to do with the product, they're just someone hired to call people on a list given to them. They probably don't even like their job, but need employment and are doing it for the money, so think about that before you verbally attack one. How do I know? Well, my mother was one for a short while, many years ago.

    With all that said, there is one way to get rid of telemarketers that is funny and polite.

    Telemarketer: Hello, may I speak to whomever is in charge of chosing telephone service?
    You: Yes, this is him.
    T: Great, would you be interested in lowering your monthly telephone bill? If you switch to A&G telco service, I can offer you a great, low rate.
    Y: We don't have telephone service in my house, or telephones.
    T: Surely you must, sir. How are we having this converstaion?
    Y: That's a good question. But I can assure you we don't have telephone service.
    T: Are you sure.
    Y: Positively.
    T: Alright then... Uh, sorry to bother you.

    You could say this for anything they're selling. "Sorry, we don't have ______." They'll almost always be confused and just apologize and hang up.

    1. Re:A thought by LiquidCoooled · · Score: 3, Informative

      Theres a great site listing lots of these.

      Its here :)

      --
      liqbase :: faster than paper
    2. Re:A thought by NetNifty · · Score: 4, Funny

      I once told a telemarketer trying to sell me (double glazed) windows that I don't need any because I run Linux...

    3. Re:A thought by Dogtanian · · Score: 3, Funny

      Alternate ending:

      Y: We don't have telephone service in my house, or telephones.
      T: Surely you must, sir. How are we having this conversation?
      Y: Voices in my head.
      T: Sorry?
      Y: The telephone company came and took away all the phones. Now they send all calls directly as voices in my head. Unfortunately, it is hard to tell the telephone voices from the ones informing me that Queen Elizabeth is a reptile who must be stopped. What type are you?
      T: Huh? I'm sorr...
      Y: If you're not one of us, you're one of them. STOP PERSECUTING ME! We're onto you and your mind experiments.
      T: Uh...
      Y: Listen, this line can only handle one schizophrenic delusion at a time, and I'm expecting a call from my mother, so if you don't mind...
      T: I'll call back later. [click]

      --
      "Slashdot - News and Chat Sites Deviant". (Click "homepage" link above for details).
    4. Re:A thought by hojita · · Score: 3, Interesting

      Why bother verbally attacking? I tend to follow this response, which works in nearly every case:

      Telemarketer: Hello, may I speak to whomever is...
      You: [click]

    5. Re:A thought by Izzard · · Score: 2, Funny

      I simply say "Oh, I'm sorry, this is a Technical Support Hotline that you've called."

      Nine times out of ten they'll sheepishly apologise for bothering me. I'm not sure why this works so well but I think it's because everyone is basically aware that you'll never get what you want by talking to a Technical Support Hotline, so they feel stupid for calling.

  11. Good. by jpiggot · · Score: 5, Insightful
    Sweet God, but this is wonderful news that they've been fined...

    I live in fear of this happening on a large scale in the United States. In a country where we pay (at this point) for incoming calls, I'm just waiting for the deluge of spam messages and telemarketer phone calls to appear on my cellular phone.

    I own a small business, and our fax machine has virtually been made useless by the junk faxes we get every month. I promise you, we spend more on incoming faxes (ink, paper) than we do on outgoing faxes, none of which we ever "intentionally" signed up for. And the junk-fax companies have the balls to say "we're only making a living" ??? Please.

    Destroy these people before they destroy another technology.

  12. Ethics relating to SMS Spamming by caveman · · Score: 4, Interesting

    On my way to London the other day, I was sitting in the 'Quiet Zone' car of the train. There are notices on every window asking people not to use Mobile Phones.

    This moron gets on at a station, and quite obviously reads, and decides to ignore the notices, and makes about a dozen calls to people which I didn't want to listen to. However, it became quite obvious that this person was engaged in a mobile/SMS/MMS marketing campaign, and various other things he said suggested 'spammer'.

    Of course, rule #3 states that spammers are stupid, and this one was no exception. He rattled off at great length a list of sites, usernames, and passwords for various SMS distribution services.

    I pulled out my newspaper and pretended to do the crossword, writing down every group of site, username, and passwords. I have not done anything with them yet, but I'm sorely tempted. However, as my handsets are all registered with the TPS (the UK equivalent of the FTC do-not-call lists), I'll wait for a marketing SMS to be crapped into my phone before being tempted further.

    If you are 'evileye' (what a stupid username), you might be more careful about where you use your mobile next time..

    1. Re:Ethics relating to SMS Spamming by t_allardyce · · Score: 2, Funny

      If you were to accidentally post them here, slashdotters would all back you up in confirming that it was indeed an accidental posting after your hand slipped on your keyboard..

      --
      This comment does not represent the views or opinions of the user.
    2. Re:Ethics relating to SMS Spamming by tqft · · Score: 2, Insightful

      You do nothing.

      But if some AC was also in the smae carriage and posted the list to /. or emailed the list to some investigative organisation [spamhaus.org ?]. I am sure some good would come of it.

      --
      The Singularity is closer than you think
      Quant
    3. Re:Ethics relating to SMS Spamming by aug24 · · Score: 4, Interesting

      I commute 2 hours into London a lot of the time, and I always sit in the QZ, because I don't want to listen to the crappy conversations. Most of them are only phoning people because they are bored having failed to bring anything to do/read.

      Please, always, always, always, ask people to stop when they talk on their phones. I have asked loads of people, and about 90% have apologised immediately. The best bit is when someone argues with you, and the other commuters back you up ;-)

      In the worst case, the guard will tell them to stop if you ask him/her to.

      Justin.
      Silence Nazi ;-)

      --
      You're only jealous cos the little penguins are talking to me.
    4. Re:Ethics relating to SMS Spamming by Tim+C · · Score: 3, Funny

      If you are 'evileye' (what a stupid username)

      Says a guy calling himself 'caveman'... ;-)

  13. Fines for SMS spam should be higher by atomic+noodle · · Score: 2, Interesting

    The fines for SMS spam should be higher than the fines for email spam.

    Why? SMS spam causes more hassle. Think about it. Many people will want to see the message immediately, drag the phone out, poke at those tiny little buttons, squint at the menus etc. At least email spam can be seen and deleted almost immediately (if it even gets thru the spam filters)

    In this case, AFAIK, the same charge was levied regardless.

  14. Screw that. by aug24 · · Score: 3, Insightful

    Telesales people are annoying dozens of people for every one that is pleased with the call. They know it. They are accepting money for pissing people off. I don't care if the person on the other end needs the money. A hitman would give exactly the same reason!

    Fuck 'em. I don't care if they need the money, they are being paid to waste my time, and I will abuse them, waste their time, annoy them, in whatever way I can. And that includes your mother.

    Justin.

    --
    You're only jealous cos the little penguins are talking to me.
    1. Re:Screw that. by fdiskne1 · · Score: 4, Insightful

      Fuck 'em. I don't care if they need the money, they are being paid to waste my time, and I will abuse them, waste their time, annoy them, in whatever way I can

      I always figured it was my job to contribute to the downfall of the telemarketing industry. If I abused someone enough, maybe they would get out of the business. If enough people refused to work in the industry, there would be fewer callers. Just doing my part. I only wish others would do theirs.

      --
      But why is the rum gone?
    2. Re:Screw that. by Idarubicin · · Score: 2, Interesting
      If I abused someone enough, maybe they would get out of the business. If enough people refused to work in the industry, there would be fewer callers.

      Given that there are people (who are often about equally well-paid) who are still willing to work at McDonald's, I'm not sure how you can make the telemarketing experience sufficiently unpleasant.

      Incidentally, do you abuse everyone who does things that annoy you, or are you just a sociopath on the telephone where they can't smack you upside the head for being an asshole?

      --
      ~Idarubicin
  15. They said it was a "joke" by mridle · · Score: 3, Funny

    As the article says, the emails and SMS messages were sent as the competitor TelMore was take over by TDC (the evil former state monopoly in Denmark). In court the Debitel people tried to explain to the judges that it was all "a joke".

    Apparently the judge had no sense of humor...

  16. Re:not cheap by mridle · · Score: 2, Informative

    Actually they got a volume discount! (no, I'm not joking you).

    The standard rate in Denmark is approx. $18 (100 DKK) per message. But the poewrs that be (our government and it's institution) has opened up for discount in cases like this.

    Debitel was offered a $180.000 (1.000.000 DKK) settlement over a year ago, but they decided, that they'd rather take it to court. That might have been a poor judgement from their management....

  17. But then they'll call back. by caveat · · Score: 2, Informative

    I sold my soul awhile back and worked as a "Marketing Rep" selling to businesses (I NEEED THE MONEY...and I only lasted two and a half weeks anyway); if we didn't get a "No" answer from a qualified contact, we had to put the number on the callback list. Hangups, secretaries, anything that wasn't a person qualified to take the offer explicitly saying "No" would get a CB...so make sure you say "Whatever it is, I'm not interested, do not call back." before you hangup, or else it won't ever stop.

    --

    Facts do not cease to exist because they are ignored. - Aldous Huxley