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Retail Fraud on the Rise

prostoalex writes "They buy the merchandise, print their own receipts, and return it. They buy two watches - an expensive one and inexpensive one, and then swap them and return the one with the highest price. Business Week talks about retail scams, and how merchants are trying to avoid them without losing the customer service battle. They are fighting against surprisingly sophisticated techniques, too." From the article: "Q: What role do auction Web sites play in all this? A: Retailers have stopped giving cash back in many different cases. Instead, they do refunds in the form of gift cards or store credits or store value cards. If a crook can get enough of those, he might sell $2,500 worth of gift cards for $2,000 online. It's a benefit for the buyer, who gets a discount and will use those gift cards. And the person who has manipulated the return-scam system has a way to [make money]. But the retailers lose out. "

70 of 663 comments (clear)

  1. This is unethical by DotNM · · Score: 4, Insightful

    I feel that it's actually very disgusting that people do this. It can ruin it for everyone by retailers getting burned by activities such as this and deciding not to accept returns or similar decisions. I think it's just a matter of time before many companies decide to allow exchanges only and prohibit returns. If they do adopt the policy of no returns and exchanges only, it should be explicitly signed at the point of sale so that everyone knows before they buy that they can exchange only and not return the products. Where are these peoples' moral compass?

    --
    There's no place like localhost
    1. Re:This is unethical by centauri · · Score: 4, Funny

      Where are these peoples' moral compass?

      They returned them in place of $50 Swiss models.

      --
      Don't blame me, I voted for Durga.
    2. Re:This is unethical by jwthompson2 · · Score: 2, Insightful

      They're theives...they have no moral compass...surprise, surprise...

      --
      Even if I knew that tomorrow the world would go to pieces, I would still plant my apple tree. -Martin Luther
    3. Re:This is unethical by Spy+der+Mann · · Score: 2, Insightful

      Where are these peoples' moral compass?

      Lemme see... we have a story about videogames violence, another about piracy, another about corporations prosecuting software developers...

      the answer: there is NO moral compass anymore. People just do what they want.

    4. Re:This is unethical by reallocate · · Score: 2, Funny

      Yes, fraud usually is unethical and illegal. Thanks for noticing. You give me confidence that our society is safe in the hands of Slashdot readers.

      --
      -- Slashdot: When Public Access TV Says "No"
    5. Re:This is unethical by william_w_bush · · Score: 2, Insightful

      a: a lot of consumer electronics stores have very limited return policies. compusa in particular charges 15% restocking on non-defective opened items. Which I can understand because the laptop renting problem was huge a few years ago. exchanges only is a bit harsh, but could work, more likely a modification to the consumer "loyalty card" idea where you have to show valid id to return something which can be tracked back to you if you screw them. even if not enforced it scares the hell out of teenagers (nothing worse than your folks finding out).

      2: moral what? honestly nowadays owning neat things is worth far more than being a good person. seriously, the guy who shows off his new camera at a party gets more attention than the guy who did 4 hours of charity work last weekend. sucks, but thats what you get when you let tv turn your country into a consumer culture.

      --
      The first rule of USENET is you do not talk about USENET.
    6. Re:This is unethical by ucahg · · Score: 2, Interesting

      What's most interesting and ironic is I forsee many posts in this thread that object to the scams and support the retailers who are scammed and cheated out of their hard work and reward. However these same people will pirate (pick your favorite word) Windows XP, Adobe Photoshop, and so on, with no thought of the "large corporation". Hypocrisy runs rampant, and I'll admit I'm not immune to it, but surely it is worthy of reflection.

      I mean, be honest: what is the difference? Printing receipts is bad, but downloading stuff from the Evil Empire is good? Or am I oversimplifying?

      Oh and by the way: kudos on a well-done article summary. I wish they were all as informative and preserved the theme of the original article.

    7. Re:This is unethical by Evil+Butters · · Score: 2, Insightful

      Uhm... "these people's moral compass" are pointing straight towards greed. Where have you been for the last quarter century?

      --
      Homer no function beer well without.
    8. Re:This is unethical by Doctor_Jest · · Score: 2, Insightful

      Speak for yourself. Morality does exist... it's just harder to find, thanks to the "me" generation.

      Greed may be pandemic, but there are enough people who are not to not give up hope.

      Personal responsibility needs a resurrection. If that stays dead, we're doomed as a civilization. It's as simple as that. Blaming everything from the water supply to one's 3rd grade teacher has done nothing but foist a victim-ridden society that feels entitled to things and when those things don't come, being unscrupulous until those things appear.

      Sad, really.

      --
      It's the Stay-Puft Marshmallow Man.
    9. Re:This is unethical by soft_guy · · Score: 2, Interesting

      If I steal a Rolex and then return it with a fake receipt, they are not out the Rolex. Therefore, I would not be stealing.

      --
      Avoid Missing Ball for High Score
    10. Re:This is unethical by rossifer · · Score: 4, Insightful

      the answer: there is NO moral compass anymore. People just do what they want.

      That sounds like a Christian analysis of secular culture. But like most quips, it doesn't hold up under scrutiny. The article about videogame violence talks about the decline in violent crime (FBI Uniform Crime Reports) that has occured at the same time as increasing realism in video games, including violent games. The article about piracy is actually discussing how businesses have taken a highly nuanced topic (copyright) and are successfully selling their very one-sided interpretation to governments in Europe.

      The problem with thieves is that they have learned not to value long-term goals or to put weight on medium to long term consequences. As a result, their moral decision making is skewed towards what they can get away with right now, while simultaneously discounting the effects their actions might have on themselves and the people around them.

      As to how and why this happens, some see their parents or others in the community around them growing old and miserable, having worked hard for a long time and getting very little for it. Some are taught that morals are a set of rules without any explanation of the why's behind the rules. When "because I said so" doesn't answer the question any more, but no other answer is given, people will successfully learn to ignore their perfectly functioning conscience in favor of what they've learned (rationalization).

      Sadly, I'll now have to explain that understanding why thieves behave the way they do does not excuse or justify their behavior. Oh and I most definitely am asserting that fear-based Christian morals are worse than useless in teaching morality and are part of the problem.

      But you may have reached different conclusions on all of my points...

      Regards,
      Ross

    11. Re:This is unethical by roseblood · · Score: 5, Insightful

      a: a lot of consumer electronics stores have very limited return policies. compusa in particular charges 15% restocking on non-defective opened items.

      I got frelled by this same policy at Circuit City.

      Got my brother a scanner for xmas, turns out my mom got him a digital camera, so I went to exchange the scanner for camera go-alongs (bag, batteries, flash-cards, tripod, etc.)

      When I went to return the item (unopened mind you) the guy opened the box, removed the scanner, cable, and software, inspected it for missing parts, then THREW THE BOX IN THE TRASH and only returned 85% of the price of the scanner to me on a gift card.

      He explained that there is a 15% restocking fee on anything that's been opened. I stated that it had not been opened until he had done so (he had to undo a sticker over the flap of the box and tore off a few layers of the box in the process.)

      When continued refusing to give me 100% credit then asked for a manager. He claimed he was "in charge." He didn't say he was a manager. I called his bluff, pulled out my cellphone, dialed 411, called the store, and asked for the manager. The guy promptly discovered a manager was available and summoned her.

      She asked the kid of the box had been opened. He said yes. I said the kid opened it. She said he had to open it to make sure everything was being returned. She also refused to credit my sale 100%.

      Out comes the cell phone again.

      "411, city and state please."

      "Sacramento California"

      "What listing please."

      "Attorney General's office, the department in charge of business practices." (GOD, I LOVE MY CELL PHONE AND ITS *SPEAKER PHONE* MODE.)

      Before I got past the first layer of automated push button hell the manager agreed to give me a 100% credit to a gift card.

      I folded my phone. I then told her that I no longer wished to do business with Circuit City and would like to have my credit card credited for the full refund and would buy camera-do-dads elsewhere.

      When the first words out of her mouth were "Our policy is..." I unfolded the phone and hit redial.

      She didn't finish the sentence and instead asked me for the card used to pay for the original transaction so she could credit the full price to me.

      I hate to think how many people out there innocently get screwed by these places because they aren't the obnoxious stubborn bitch that I am.

      She didn't agree to this until I

      --
      There are lies, damned lies, and statistics.
    12. Re:This is unethical by DigiShaman · · Score: 3, Informative

      Your lucky. Most managers would just let you continue your call to the Attorney General's office.

      Anytime you work in a corporate enviroment, you have little wiggle-room in what can and cannot be done. Basically, most managers are still tied to a bureaucratic process. In fact, a friend of mine was a manager at Best Buy. According to him (who just finished reading your post), he would have also given the number to the corporate legal dept had you asked. Basically, it's an SEP.

      SEP = Someone Elses Problem.

      Sad, I know. Would like fries with that?

      --
      Life is not for the lazy.
    13. Re:This is unethical by pauldy · · Score: 2, Interesting

      Why is something like this labeled as insightful and not flame bait? Flat out saying that Christian morals are useless in teaching morality. What kind of slack jawed ignorant ass would say that anyway? There is no such thing as fear based Christianity. Those who argue there is have their own agendas or simply don't understand the religion. It teaches consequences for actions, self sacrifice, and allows for people to make their own decisions with the understanding that someone has already payed for the mistakes we will make as humans in our lives if we simply believe it to be.

      You however, are arguing against the very fiber this country was built upon. This was a country founded on many of the core values of the Christian religion. It is the reason this country was so great for so long. Now you erode the value of this contribution diminishing the very values that made it so great and you want to say the cause for this downfall is "MCDonaldization". Get a clue, your the problem, get out of denial and see the forest for the trees.

    14. Re:This is unethical by Photon+Ghoul · · Score: 3, Insightful

      It's not flamebait if someone simply has a different point of view than you do. You say there is no such thing as fear-based Christianity - then explain the threat of eternal damnation for the unsaved/unbaptized/unholy masses. Sounds like a threat to me! If I don't believe as you do I spend the rest of time 'wailing and gnashing' my teeth.

      Maybe you should think about the fact that your worldview is only one of countless others out there and that there's a likely possibility that it's not THE correct one. If a person can't accept that possibility, no matter what religion or philosophy they adhere to, then that person is the one in denial.

      Oh - are ideals such as the pursuit of happiness, freedom of speech, freedom of religion, freedom of assembly, right to bear arms, due process and the like Christian ideals? If so, please point out where these are discussed in the Bible and how the scripture lines up with the Bill of Rights and the Constitution. Thanks.

    15. Re:This is unethical by klept · · Score: 2, Informative

      Instead of going through all that time with the Circuit City idiots, you could also have just returned the merchandise and then informed your credit card company. They would not have charged you for the bill and so informed Circuit City. I have had to do this myself a couple of times. The bank that issued my credit card was happy to do this for me after a brief explanation. They told me basically that the venders dont want to get in a pissing contest with the banks over something like this. My time spent and irritation was minimal. Amazing. Sometimes the system does work.

  2. Will affect legitimate consumers by Sv-Manowar · · Score: 5, Insightful

    These crimes have the potential to seriously affect the service provided to genuine customers through store's return policies. Many people will use retailers who are known to be return friendly when buying goods they are unsure of so as to gain from that store's returns policy and be able to return the product if it does not meet their requirements. If returns policies are widely shaken up, it could be the end for easy customer returns, and the ability to legitimately return goods that do not fit your needs.

    1. Re:Will affect legitimate consumers by Wog · · Score: 2, Insightful

      Step one: Download entire album. Listen.

      Step two: Buy CD from half.com, if you like it.

      I did this this morning with the new Foo Fighters CD, and am listening now while my CD will be here next week. :)

    2. Re:Will affect legitimate consumers by Tatsh · · Score: 2, Interesting

      I work at Sears and we try our best to prevent fraud and just last week someone came in and used a fraudulent credit card to buy $1600 worth in gift cards and sell them. The cards were reported to be used in NY and I'm in MA. So I think it's pretty bad.

      Many of you may know of the Craftsman Lifetime Hand Tool Warranty where you can return any tool and get a replacement (even a new one) for free for your lifetime of course. Luckily people don't abuse this much but I don't doubt there have been times of course. You could easily grab one off the replacement section and get a new one to replace it with and then go to the register.

      We changed our policy in February because of the "renting" population. People would come buy a new lawnmower in spring, return it in the winter and get a snowblower, and keep doing this.

      Now we decline used merchandise with no receipt no matter what. There are also so many times when the best we can do is give a gift card because money is so different compared to a Sears gift card. Most of the time this is when the customer has no receipt, and certainly there are times when customers try to return things that they took off the shelf.

      It's interesting how our loss prevention team is sort of buckling down now since it has gotten really bad in just last few weeks.

      There was another time where people were manipulating for cash. These people came in, brought in big bills only, like 50s and 100s, and they made their moves fast, an example like this. One person came in with an 100, picked up a small item worth about $2, then went to the register to pay. It's not unusual for us to give $98+ change back although sometimes we need to call to get that money, but what happened was the person handed 100, and the cashier grabbed about $98 out of the register and handed it to this person. The person quickly grabbed another 100 and said "Now you have $200, give me ten 20's." The cashier got confused and we lost $100 but the kids were caught by the police and we probably got our money back.

      The last example I can give is changing gift cards into money. So called customers actually have succeeded in this. They come to the store and buy something that's just a little over their maximum, pay with their gift card, and then whatever the difference is with cash. Then they mess with the receipt they get. They remove certain parts, one even told me that her kid ripped it up and she had to tape it. Her kid was right there was probably far uncapable of doing it so perfectly, as to rip the part where it says about cash used, and gift card used. So we almost gave her $100 but we found out, and we made her leave the store.

  3. Same Ol Same Ol by ResQuad · · Score: 3, Insightful

    Its intresting to read about technologies involvement in stealing, and a lite overview of how these people do it. Though in the end its the same old story with a slightly new twist. As with everything the criminals and cops(or "good guys") are playing a game of constant evolution

    I think the net of this article is that if you are Target Inc and track each recipt in a giant database - you'll be less likely to get ripped off.

    1. Re:Same Ol Same Ol by Locke2005 · · Score: 3, Interesting

      if you are Target Inc and track each recipt in a giant database - you'll be less likely to get ripped off. Costco already does this... net result of which is you can buy things there and then take them back years later when the break, without a receipt. I'm just wondering how many times you can do this before they decide they no longer want you as a customer.

      --
      I've abandoned my search for truth; now I'm just looking for some useful delusions.
  4. The answer is simple, fight back with technology by jeffmeden · · Score: 3, Informative

    They need better item tracking through means that can't easily be forged. Such as, embedded serial numbers of various types or simply more competent employees to work the returns counter.

  5. I had a friend that did that. Not my friend anymor by Meest · · Score: 4, Interesting

    I had a friend that went and bought a Radeon 9800 XT when they were 450 bucks or around there. He then took it home and put his Geforce 4 MX440 back in the box and brought it back saying that "it was giving him Lines across the screen" They took it back and he got his 450 bucks back... Free upgrade for him....

    I was so disgusted with him that i just stopped all contact with him. As soon as I heard that he did this (about 3 weeks after he did it) I went and reported him to the retail store he did it to. He was under 18 so he only got a slap on the wrist and ended up paying for it.

    It just anoyed me that people do this. I run into it plenty of times in my line of work (Pro Audio) where people will buy speakers, you tell them how to set the settings, or better yet you set it up for them. Yet 2 days later they come in with Burned up Voice Coils and complaining that they were the WORST speakers they've ever bought, how they know more than me about pro audio and that it wasn't them. Yet by looking at the speaker you can tell it was overdriven.... Then go look at their equipment settings and they are not what you told them/set up for them. Yet they try and tell you they NEED a free replacement because these were obviously defective.... Sorry No dice. I don't play that game.

  6. Retailers need verification & item identity by joelparker · · Score: 3, Interesting
    This "swapping" issue is happening because retailers aren't able to identify their own goods. They can't tell the difference between the expensive watch and the cheap watch, so crooks profit.

    This is an issue of verification and item identity.

    Possible solutions? How about identity tools such as image recognition, holographic barcodes on the item itself, RFID, etched serial numbers, etc.

    1. Re:Retailers need verification & item identity by Shadow+Wrought · · Score: 2, Interesting
      Possible solutions? How about identity tools such as image recognition, holographic barcodes on the item itself, RFID, etched serial numbers, etc.

      Either that or maybe they should train their employees to tell the difference between Rolex and Timex. If they were to try such a scam against employees whoa ctually know their stock, then it wouldn't work. So, maybe more training and less reliance on non-human controls would be better.

      --
      If brevity is the soul of wit, then how does one explain Twitter?
  7. They used to do this in Egyptian times by WillAffleckUW · · Score: 2, Insightful

    and Sumerian and Roman times.

    Fake gold, fake clothing, fake jewels.

    it's just that the market is bigger and authentication is harder and harder.

    --
    -- Tigger warning: This post may contain tiggers! --
  8. Employees are the biggest source of retail theft by tokengeekgrrl · · Score: 4, Insightful

    According to the Nov 2002 National Retail Security Survey, almost 50% of all theft was committed by employees, not consumers.

    http://jrrobertssecurity.com/security-news/securit y-crime-news0024.htm

  9. The death of trust by Have+Blue · · Score: 2, Insightful

    The internet is letting scammers really go into overdrive- every trick that's ever been thought of is out there free for the taking, so they can help each other get away with it. Every single time a legitimate person makes an assumption, there will be someone out there trying to defy that assumption for personal gain.

    The end result, of course, is going to be that everything gets verified at every stage of the process. This is just a pain in the ass for normal customers not trying to get away with anything, but it seems to be an inevitable consequence of the information economy- it's so easy to change or hide information that the retailer cannot afford to take their virtual eyes off it even for a moment; if they do, they have to assume it's tainted and end the transaction. Thanks, human nature.

  10. Re:I had a friend that did that. Not my friend any by Lumpy · · Score: 2

    look at the reviews for the Canon Powershot S1. there are gobs of complaints about how canon will not warrenty repair the camera. as someone that deals with canon repair regularly, 100% of warrenty rejections are because of customer abuse. Water damage is the #1 attempt at a warrenty repair on canon cameras.

    a friend of mine that works at a photo shop refuses to do anything but pack up a customers camera and ship it to canon for a fee. the customer signs a paper that states that they will be charged up to 2X full retail value if they try to ship an item that they damaged in for warrenty repair. it usually stops 30% of the returns as he makes them read that line.

    retail fraud has been around ever cince retail existed, it's simply being updated for today. nothing new.

    --
    Do not look at laser with remaining good eye.
  11. I wonder... by DickeyWayne · · Score: 2, Interesting
    ...how many inkjet cartridges returned to the factory from department stores are just "empty" instead of "defective."

    (Self-disclosure: I only did it once, as a "proof-of-concept" test!)

  12. There's one thing I often do by Rosco+P.+Coltrane · · Score: 2, Interesting

    Say I buy something (the last item I "returned" that way was a router): it works for a while, then quit working. When it happens before the usual 15 days return-without-questions-asked period, I usually go get another of the same item, swap with the bad one and return it the same day.

    Why do I do that? you might think I'm a crook or something. Well, I'm tired of being shafted with some store's "10% restocking fee" (which is utter bullshit), or the incredibly ingenious ways of selling me stuff that never works right in the first place, then refusing to admit it's shit, or waiting for-bloody-ever for the thing to be fixed under warranty.

    Some stores shaft me, I shaft them back. It's only fair. I don't do that with all stores, but CompUSA, Fry's and others, I have no qualms. Screw them.

    --
    "A door is what a dog is perpetually on the wrong side of" - Ogden Nash
    1. Re:There's one thing I often do by grazzy · · Score: 2, Insightful

      Dont buy at those places then.

    2. Re:There's one thing I often do by mumblestheclown · · Score: 3, Insightful
      Some stores shaft me, I shaft them back. It's only fair.

      That's some great personal ethics you have there.. basically helping yourself to an extended warranty. You are a common thief, nothing less, and deserve the same punishment as a shoplifer, as that is EXACTLY what you are doing. Your justifications are bullshit. It's time for you to decide whether you are an honest person, or a cockroach. So far, your actions have been that of a cockroach.

  13. Re:look at subway's sub club cards by guaigean · · Score: 2

    it's almost to the point where you can only accept cash these days, but you gotta check that with a money pen or check it to be legit. you got stolen checks, fake checks, counterfiet money, everything.. what's the world coming to?

    It's the same as the world has always been. There will always be evil and/or immoral people circumventing the system. This isn't new, but every generation seems to think it is. There is a reason that doors, locks, guard dogs, clubs, guns, and home/business security systems were invented, and there's a reason there'll always be a need for honorable people to defend themselves against dishonorable people. Retail is no different.

    --
    Microsoft Sucks, F/OSS Rocks. I get mod points now right?
  14. Re:Challenging Retail Theft Myths by merreborn · · Score: 3, Insightful

    No one loses inventory when you download music. If you shoplift a CD, then the store loses inventory. And you can't 'return' a downloaded audio file, so there's really no equivalent fraud. Is downloading unlisenced music wrong? Yes. Is it shoplifting? No. Copyright violation is immoral and illegal. It is not theft.

  15. Re:I had a friend that did that. Not my friend any by grungebox · · Score: 2, Insightful

    As soon as I heard that he did this (about 3 weeks after he did it) I went and reported him to the retail store he did it to

    You didn't try talking to him first? No offense, actually, I take that back, I mean a lot of offense, but you were a total dick of a friend. What kind of person potentially fucks up a kid's life and permanent record without at least trying to get him straightened out first? I bet you're the kind of douchebag who thinks all druggies should just be shot instead of treated.

  16. Re:The answer is simple, fight back with technolog by egypt_jimbob · · Score: 2, Interesting

    They need better item tracking through means that can't easily be forged. Such as, embedded serial numbers

    Yes, so that when you buy a gallon of lighter fluid that purchase is stored in a database. Then when you buy a bag of fertilizer, that purchase goes into a database, too. Then the FBI decides to go hunting and says, "Hey Wal-Mart! Give us a list of everybody who's bought fertalizer and lighter fluid!" and under the Patriot Act they must hand it over and are legally bound not to tell anyone that they did.

    --
    I am a leaf on the wind. Watch how I soar.
  17. Uh, Mail in Rebates? by antifood · · Score: 2, Interesting

    I don't condone stealing, but seriously it goes both ways. Consumers get constantly burned by mail in rebates.

  18. The "Best Buy Trick" by Anonymous Coward · · Score: 5, Interesting

    Below chronicles the adventures of an employee I used to work with at a company I wish not to name. The company made Video Game products. We'll call the employee BT.

    BT was employed in the department of the company that would test our products with various PC games. PC game manufacturers would send free games to test to make sure they worked with our brand of controllers, gamepads, etc. BT was basically the one and only guy to handle receiving these games. Most of the time we didn't care if they worked or not, we'd just get tons of games for free, and they started to accumulate behind BT.

    One day he got the idea to take these shrinkwrapped games back to the local Best Buy for store credit. He would then take the store credit and buy stuff he wanted, or stuff to sell on eBay. Best Buy's return policy said if you didn't have a receipt, all you needed was your ID to return the product for store credit. BT started going to Best Buy daily returning 1, or 2 games at a time. He'd travel to various Best Buys within the area.

    It was working so well, BT ran out of games to take back. You'd think he would have stopped, but I guess greed is just a too powerful force. BT started taking items from the Demo warehouse (a little local warehouse that had 10-20 items of each of the products we manufactured, controllers, memory cards for consoles, basically video game accessories). The policy at the company was it was okay to go back and take 1 or 2 things once in a while, even to take home to keep for personal use.

    However BT started taking 3, 4, 5 things at a time, and took them to Best Buy to return as well. Eventually Best Buy caught on, and he had to get his wife, and close friends to go return things for him for a cut of the store credit.

    When BT finally left the company, he had accumulated over 5,000 dollars worth of Best Buy store credit. He walked in, bought a laptop and a desktop computer and ended his career.

    After that, half the staff of the company started doing the "Best Buy Trick", just on a much smaller scale..

  19. Re:Reminds me of this common story. by vga_init · · Score: 2
    Maybe Sony should stop outsourcing the important technological work so they can provide quality hardware?

    Are you implying that this justifies retail fraud? If so, I hate you.

  20. Re:WTF? by droptone · · Score: 2, Insightful

    what you did is MUCH worse.

    How exactly is it worse? The friend committed fraud and the poster did not agree with fraud so he turned him in. I would like to hear your explanation for this though.

    --
    Every post I make begins with the assumption P=~P.
  21. Re:WTF? by Anonymous Coward · · Score: 2, Insightful
    I'm not condoning what your friend did, but IMHO, what you did is MUCH worse. I hope that he kicked your ass.

    How serious of a crime must it be before you would report a friend? Would you turn in a friend who was a rapist? A child molester? A murderer? No? Then you are a horrible person.

    Would you turn in a friend if he stole a 50 cent candy bar? A 500,000 check in an insurance scam? No then yes? At what point would you turn him in? At what monetary amount?

    What you fail to realize, my ignorant, pinheaded amoral slug is that this "friend" was stealing from his friends unless they never purchased anything from that store. Do you think the store will eat the loss or pass it along to the customers?

  22. Re:Employees are the biggest source of retail thef by nunchux · · Score: 2, Insightful

    According to the Nov 2002 National Retail Security Survey, almost 50% of all theft was committed by employees, not consumers.

    I haven't done it, but I understand it... Back in the day I worked at quite a few stores, and I can tell you that when you are a one-dollar-over-minimum-wage employee living at or under the poverty line, it gets pretty tough to be surrounded by all sorts of products you want (and occasionally need) but couldn't possibly afford.

    Not justifying it, I stayed honest... But I do understand. And I saw plenty of co-workers let go for theft. I do believe the problem would be much less severe (and customer service would dramatically improve) if companies paid their employees a little more, gave them real discounts (many places only give employees 10% off, if that... It barely negates sales tax), and perhaps even a gift card or something at Christmas you'd see employee theft decline dramatically.

  23. refund by Tomfrh · · Score: 4, Insightful

    A gift card or a store credit is hardly a refund...

  24. Re:Employees are the biggest source of retail thef by Kiro · · Score: 2

    a direct result of poverty-line wages in the retail biz. OTOH CostCo pays an averageof $17/h and has the lowest employee theft and turnover rates in the industry (big surprise).

  25. Re:WTF? by Detritus · · Score: 3, Interesting
    At what point do you "rat him out"?

    Do you wait for him to rape or kill someone?

    What if he steals from your neighbor?

    I turned in a fellow student who was stealing expensive tools from people's cars and trucks. I didn't regret it then and I don't regret it now.

    --
    Mea navis aericumbens anguillis abundat
  26. Re:WTF? by MKalus · · Score: 2, Insightful
    You're a fair weather friend at best.


    Actually quite the opposit. The kid was under 18 so he only got a slap on the wrist, in other words: He may have learned a lesson and don't do it again.

    If he'd been an adult and charged for Fraud then, well, as an adult he should have been aware of the risk.

    Friendship doesn't mean that you let them get away with murder (or Fraud).
    --
    If you want to e-mail me, use my PGP Key.
  27. Funny thing, you've been proven correct by Sycraft-fu · · Score: 4, Informative

    The CEO of Costco happens ot agree with you and employees are paid very well, given a good benefits package and so on. As a side effect Costco has a much lower turnover rate and employee theft rate than your average retail chain. They don't compensate with higher prices either.

    And for all that, they still make a lot of money.

    You'll never eliminate it, of course, some people are just greedy. Every person could live in luxury and there'd still be those who stole just to have more, but you are absolutly correct that when employees are paid for shit and treated like shit, they are much more prone to theft.

  28. All I hear is "waah!"... by loraksus · · Score: 4, Insightful

    Compared to what some of the poor, victimized by evil customers (thank you best buy) retail stores do, the "rampant rise of fraud" pales.

    Let's take a look at what some / virtually all of the stores do.

    1. Blatantly and regularly violating in false advertising and bait and switch laws by claiming "oh, it was a price mistake that we don't have to honor that price."
    Virtually every online store engages in such practices, although B&M stores are doing this more and more as well.

    1a. Not applying sale prices at the cashier or overcharging the customer
    2. Using rebate houses that don't honor / lose / just flat out destroy rebates. (CompUSA, TigerDirect, and pretty much everyone else)

    3. Using rebate houses that don't pay on time. I've filed over $10,000 in rebates and I can count on one hand the number of rebates that came on time. It should not take 8 weeks for someone to cut you a check. Again, everyone who offers rebates engages in such behavior.

    4. Selling extended warranties that are for the most part entirely useless. (My friend's laptop sitting on a kitchen counter started melting - proc overheated, motherboard got scorched and even some of the keys, and the chasis melted, Circuit City refused to honor the extended warranty because they claimed it was "Abuse")

    4a. Claiming something is a "warranty", when in fact it is not. Read the fine print on some of these "warranties", have a laugh / cry.

    4b. Training their salespeople to lie about the benefits of the "warranty". If some AG wants to file a suit, I know that Staples stores have a couple training CD-Roms lying around that clearly contradict the policies in the extended "warranties"

    5. Getting around pricematch policies by ordering slightly different (yet identical in all features) models from the manufacturer. i.e. a HP PSC 950 and HP PSC 950xi. Perhaps not illegal, but a shady, shady practice that lets retail stores ignore their price match policies for many items.

    6. (This is really devoted to my favorite, favorite store, Fry'ed Electronics). Labelling missing items as "containing all parts", even though many parts are missing. Then accusing the person trying to return a half empty box of theft.
    Or throwing returns back onto the shelf without any indication that the product was returned or is missing parts. I'm sure this violates a whole bunch of laws, but hey...

    7. Frys also gets the award for selling accessories that clearly won't work with the product that the customer has. i.e. the sales associates pushing SATA drives onto people who have only IDE controllers, Pentium processors for AMD motherboards, etc, etc.

    Of course, every so often, the poor, helpless retail stores get caught and get - at most, a light slap on the wrist.

    If you engage in clearly unethical business practices on all levels - from the very top to your store managers and even in the training materials that you give to your associates, you have as much right to complain as someone who paid a drug dealer with fake money and realized that they were sold orageno.

    The fraud perpetrated onto the customer by these retail stores far exceeds any losses. Moreover, shady behaviour is encouraged by management and continues, even in the face of the occasional "Martha Stewart" FTC / BBB / "local / regional government agency that handles this sort of stuff" investigation. /I think I hear the theme from "Schindlers List" being played, but it is really, really quiet.

    --
    1q2w3e4r5t6y7u8i9o0pqawsedrftgthyjukilo;p'azsxdcfv gbhnjmk,l.;/
    1. Re:All I hear is "waah!"... by mkarpinski · · Score: 2

      Excellent post.

      The media is complicit in all of this (the same with the reporting on how much music money is "lost" to piracy) - They want us to feel bad for giant corporations that are making money hand over fist while the consumer is shit on.

      At the same time, very little is done to expose these and other lousy business practices.

      --
      As below, so above and beyond, I imagine drawn beyond the lines of reason. Push the envelope. Watch it bend.
    2. Re:All I hear is "waah!"... by sleighb0y · · Score: 2, Informative

      Extended warranty, let me tell you a story.

      1. Digital camera + ext. warranty is purchased for $375.00.

      2. About 3 months from the expiry date (3 years later) of the warranty a battery tray and latch break.

      3. The warranty provider just offers to "cash out" the warranty with a Staples gift card for full purchase price (3 years later).

      4. Buy $20 part off ebay to restore digital camera to perfect condition, and use $375.00 towards a new camera that is infinitely better.

      5. Thank you extended warranty.

  29. Not checking returns. by spisska · · Score: 3, Interesting

    On a few occasions recently I've had to return computer gear to a well known retailer. On each of these, there was nothing tehnically wrong with the product in question, just that it either didn't run in Linux or wasn't the piece I was looking for.

    Specifically, there was an 802.11 card that was the same model but different version (therefore different chipset -- Broadcom instead of Prism) than indicated on the box, a sound card that just wouldn't work (my fault for not researching), and a graphics card that had a fan even though the picture on the box showed a heatsink.

    Anyway, all three times, they accepted my explanation and let me exchange for what I wanted, but they never actualy opened the boxes and looked at what I had returned, at least not while I was there.

    On top of that, I paid cash each time, and declined to give them my name and address.

    The third time, when I was returning the video card, I was actually tempted to swap it for an older card -- I was pretty sure they wouldn't look, and they had no way to trace me.

    Of course the temptation only lasted a few seconds; I am not a thief, and the deed I was considering is really, really slimy. All the same, it doesn't surprise me at all that other people do this.

    My wife works in retail, and has truely wonderful stories about customer returns. One of my favorites is the one about someone who returned a chiped coffee cup that the shop hadn't had in stock for at least 10 years, but it had the store's name written on the bottom. And they granted the refund.

  30. As a cashier... by flatface · · Score: 3, Informative
    I'm a cashier at Staples, working behind the customer service desk at this moment. Not very busy right now, not much to do. May as well respond to this discussion.

    I know that it is stupidly difficult to commit retail fraud at Staples. Trust me. Why? Our all-encompassing POS system. Transaction histories, the ability to dig out a past receipt (no more "I lost it, but here's the item"), and linked transaction numbers. That, combined with checking the returned products (no computers filled with potatoes) and so on, make it that much more difficult for lowlife thieves.

    In the 6 months I have worked here, the only crime I have heard about was all physical. Taking the box and running, taking a product out of the box and sneaking it out, etc. Pretty much all of the crimes committed in our stores are posted around the district. There are not too many of these, thankfully.

    The article also talks about returning products being counted as fraud. I have not seen any evidence of it here. Of course, we don't sell fancy clothes you just want to wear once or whatever, but we flaunt our "bring it back in 30 days for any reason" policy and it doesn't even matter if they are just trying it out. If it's in saleable condition, sell it. Otherwise, return it to the manufacturer as defective. I don't see any problem. It might be a problem with the smaller retailers, but most of them also don't have return policies like we do.

    Time to go, a customer is approaching the service desk.

  31. symptoms of a bigger sickness by RoTNCoRE · · Score: 2, Insightful

    I worked at one of the major computer/office machine retailers in North America, and we would often see attempts of return fraud and brazen theft. A few that stand out in memory are the router box looking pristine and still shrinkwrapped on the outside, was found to contain a jumble of random AV cords to approximate the weight of the original product, many mismatched serial number returns, B routers in G boxes. We even had a couple walk in with a stroller with a blanket over it complete with phony kid legs hanging out the bottom. I tell you, work retail for a short period, and you'll lose faith in humanity. Especially when a manager lets it go because they are too afraid to tell a customer that for once they aren't right.

    My one piece of advice to consumers, is scrutinize your boxes before you take them home. If it's been retaped, don't buy it. Sure, 75% are fine, but it's the other 25% you don't want. Associates cannot possibly test the products to be OK, we aren't paid enough to care, when fraud is caught nothing comes of it, and you end up doing the vast majority of the legwork to recify the issue if it doesn't work. Force retailers to tighten return policies through consumer choice, or buy online to avoid this altogether.

    Big box retailers don't give a damn about return fraud, or at least not in proportion to the amount that goes on. In the end, it's the honest customer that pays higher prices to cover the costs, and backwards rebate structures make up for it.

    I had a manager tell me once that when we beat sales expectations, it essentially means the employees on the floor are overworked, and that is a good thing to head office. It isn't just individuals to blame, think Enron, Worldcom, and Haliburton. There is a corporate ethos that if you can get away with it, do it. The corporation and profit is our culture, and culture is shredding our social fabric. Observe the result.

  32. Re:WTF? by soft_guy · · Score: 2, Insightful

    When my daughter was 3 she took a candy bar from the store. My wife and I made her go back and confess to the store manager, give the candy bar back, and apologize. He declined to press charges. (Actually he was very nice.)

    She learned a valuable lesson not to steal. Does that make us assholes in your book?

    --
    Avoid Missing Ball for High Score
  33. Re:I had a friend that did that. Not my friend any by Tomfrh · · Score: 2, Insightful

    I can't believe you snitched on your friend. I can appreciate you telling him you feel strongly about this sort of thing and that you cant be friends with a thief, but your actions were most innapropriate.

    I consider betraying your friends trust to be worse than his fraud.

  34. Re:I did it by timmyf2371 · · Score: 3, Insightful
    Then you are a thief, plain and simple. Justify it however you want however it doesn't change the facts.

    The correct procedure to have followed in this case would be to either pay for the extended warranty of buy a new Xbox.

    Look at it this way: if you justify stealing from Walmart because a product is out of warranty and you didn't bother to buy an extended warranty then the logical continuation of this is that all "customers" would be justified in doing so.

    --

    Backup not found: (A)bort (R)etry (P)anic
  35. Re:I had a friend that did that. Not my friend any by Kadmos · · Score: 2, Interesting

    What kind of person potentially fucks up a kid's life and permanent record without at least trying to get him straightened out first?

    Hey! It's not the OP fault that the "friend" commited fraud. Or are we not resonsible for our own actions anymore? If the "friend" can't hack the responsibility of his own actions he should GROW SOME FUCKING BACKBONE. Who are we to say that the "friend" wasn't fucking sombody else's (like the owner of the shop) life up by commiting the crime in the first place?

    It's the fucks like this "friend" that make life harder for everybody else. I'm glad he was done in! And I bet your the kind of wimp that couldn't hack it either because "it's not my fault".

  36. Re:WTF? by R3d+M3rcury · · Score: 3, Funny

    "Would you turn in a friend if he stole a 50 cent candy bar? A 500,000 check in an insurance scam? No then yes? At what point would you turn him in? At what monetary amount?"

    Reminds me of the old saw:

    A man asks a woman, "Would you sleep with me for one million dollars?" The woman thinks about it for a moment, smiles, and says, "Yes." The man then asks, "Then, would you sleep with me for one dollar?!" The woman immediately replies, "Absolutely not! What kind of a girl do you think I am?!?" The man says, "I've already established what kind of girl you are. Now we're haggling over the price."

    An oldie but a goodie...

  37. Re:WTF? by Kadmos · · Score: 2, Insightful

    For "just a friend"...if it was under $100, I probably wouldn't do crap

    For a "real" friend - someone I would trust my life with, those rare few you have in your life, my response would entirely depend on the situation and context

    I really feel sorry for you. If your would have known thieves as "real" friends and then trust them with your life you have bigger things to worry about!

  38. Re:I had a friend that did that. Not my friend any by FurryFeet · · Score: 2, Insightful

    If the boy was 14, I'd probably agree. I admit I ran off the handle, picturing a 17 year old (after all, he did have 450 bucks for a video card).

    If he was 16-17, I think he should be treated harshly. He's old enough to know what he's doing. Plus, let's not dramatize; it's not like hes gonna be doing hard time. I'm guessing a suspended sentence and a clean slate when he turns 18.

  39. Re:I had a friend that did that. Not my friend any by markass530 · · Score: 2, Insightful

    wowa.. first off narc'n your friend out is unnacceptable. I pulled some stupid stunts like this in high school, and although I was obviously wrong, narc'ing on someone about as wrong as you can get. I guarantee if someone I knew had narc'd me out, They would very soon be in need of a wheelchair to get around. You should have gone to the store and given them an anonymous tip about that type of fraud if you were so concerned. Didn't your mom tell you no one likes a tattle tale?

  40. Re:The answer is simple, fight back with technolog by Sparr0 · · Score: 2, Informative

    Wrong Item? Your own damn fault.

    Didn't do what the ads claimed it would do? Their fault. The UCC says they have to give you a refund. No 'restocking fee' allowed. Not only that, but if you have to buy the correct item somewhere else they owe you the difference in cost (see "Cover").

  41. Comment removed by account_deleted · · Score: 2, Insightful

    Comment removed based on user account deletion

  42. very few by zippthorne · · Score: 2, Interesting

    My guess is it took at least that long before they even noticed the problem. Figure it takes on average 3 months of use on the order of your use. Now consider that most people that buy treadmills use them for a week as a treadmill then convert them for use as a laundry drying rack.

    --
    Can you be Even More Awesome?!
  43. Re:I had a friend that did that. Not my friend any by Gudlyf · · Score: 2, Insightful

    Agreed here as well. At least he could have said, "dude, that is uncool. Go bring that sh*t back and tell them you made a mistake or I'll turn your punk ass in." But instead he listened to his former friend brag about his new loot, nodding and maybe saying nothing other than, "hmm." Then like a coward went and told the authorities without so much as a warning. Weak.

    --
    Trolls lurk everywhere. Mod them down.
  44. two wrongs don't make a right.. by YesIAmAScript · · Score: 3, Insightful

    Don't like a place's actions? Don't buy there. You don't have the right to commit fraud.

    Now, as to your actual points:

    1. No reputable B&M store does this. They do make mistakes. They are legitimate mistakes.
    2, 3. Rebates are offered by the manufacturer, not the store. Take it up with them.
    4. Yeah, I'm sure you're right. I don't buy them.
    5. That's part and parcel of pricematch policies. Places want to offer them, but they don't really want to get into price wars. Deal with it. If they didn't have these outs for the pricematch policies, they probably wouldn't offer them, so I don't think you're missing out on something anyway.
    6. Fry's no longer puts returned stuff back on the shelf without labelling it as returned. Not because they are angels, but because they got remaed over it in the courts. Best Buy, on the other hand, still seems to do so. I personally don't generally buy these marked boxes, because of the hassles you mention. Now, on the other hand, the one time I did, I bought a $500 video card, when I decided to take it back (defective), the serial number on the card did not match the serial number on the box (not my fault). They had to get a manager, but did they accuse me of stealing? No.
    7. That's a gray area, given that you can return anything you buy there, I don't see why this is a huge problem for the customer. And besides, don't buy crap you don't need.

    I shop at Fry's a lot, and my experiences have been good in general. Returns are slow there, but partially that's because they allow you to return anything (a good thing in general) and people are there returning BS, like video cards they couldn't overclock enough. Or they are returning something they bought from Fry's just to keep for 3 days while the one they ordered from newegg at a lower price arrives.

    In general, I have more problem with the other customers than the store.

    But again, in the end, if you don't like the place, don't buy there. You don't get to commit fraud as some kind of vigilantism.

    --
    http://lkml.org/lkml/2005/8/20/95
  45. The end of easy returns is the end of retail by Nonesuch · · Score: 2, Insightful
    poot_rootbeer writes:
    If it doesn't fit your needs, you probably should have done more research before you bought it.
    If I'm sure a product will meet my needs after doing what research I can, I'll purchase online, either from a reputable vendor or the best deal from froogle.

    If after doing what research I can online, I'm still not 100% sure that it will work out (for example, a new camera that doesn't have online reviews, or a new subrevision of a card that previously was supported under OpenBSD, but might not work if they changed the chipset), then I'll buy from a retail store with a good return policy.

    There are four ways a business (be it a "brick and mortar" store, online, etc) can get my business:

    1. Supply the products I need now, something I can't wait for shipping (replacement parts, etc).
    2. Carry products not easily found elsewhere.
    3. Better prices (Total cost of purchase, taking into account sales tax, shipping, the hassle of the transaction.)
    4. Outstanding customer service, including return policy.
    #1 can be fulfilled in a couple of unobvious ways, from the "pick up at at your local Border's" deal Amazon has, to driving twenty miles out of my way to pick up computer hardware at the warehouse of a national mail-order giant.
  46. Re:Employees are the biggest source of retail thef by BackInIraq · · Score: 3, Interesting

    (many places only give employees 10% off, if that... It barely negates sales tax)

    I know that one reason many big-box chains don't give larger employee discounts is that if they gave more than 10% they would actually lose money on many items. This is also the reason that Target, for instance, doesn't let you use a non-Target credit card in conjunction with your employee discount...the extra few percent they'd lose in CC fees would push many sales into losses for them.

    I would never argue that they shouldn't pay more, though...I'm with you on that. Especially because while people won't generally work harder for a better employee discount, many people WILL work harder for more pay. So if they paid more, they would see some of that money returned to them in the form of better productivity.

  47. Re:$8 Billion went missing in Iraq & UStaxpaye by usurper_ii · · Score: 2, Insightful

    It seems like our entire economy is based top to bottom on how much you can screw somebody. An electrician's car breaks down, the mechanic screws him for just as much money as he thinks he can get away with, but that's ok because the electrician will screw you for just as much money as he can possibly suck out of you. And then all three of you get sick and go to a freaking doctor...who screws all three of you and your insurance company, if any of the bunch is lucky enough to have insurance. And then out of this pool of crap, we elect people to office, who promptly start screwing the public for as much money as they think they can possibly get away with without winding up swinging from a rope.

    I finally broke down and watched most of Fahrenheit 9/11 tonight (ironically, ripped to my hard drive, off of a rented DVD), and I must say that my blood was boiling half-way through it.

    I swear I sometimes wonder how the US has made it as long as it has. It is hard to believe we can remain competitive in the world economy, when so much of our money didn't come from any actual service or product, but rather comes from screwing people. I hope people enjoy it while they can, because one of these days the bubble is going to burst.

    It reminds me of the excellent movie, the Devils Advocate. Only in our economy, the devil just isn't a lawyer, he is a doctor, a mechanic, the retail stores, the RIAA/MPAA, the politicians, the insurance companies, the salesmen, the retail stores, the manufacturers, the customers etc. etc., and each and every one of them is setting out to drown us in a sea of their dishonesty.

    Usurper_ii