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Amazon to Enter the Online DVD Rental Business

ChrisF79 writes "Wired News is reporting that Amazon.com is hiring programmers to work with online dvd rentals. From the article: "Advertising for positions based at the company's Seattle headquarters, the listings seek engineers to help in 'building systems and algorithms that must move inventory between our fulfillment centers and our customers in a way that gives customers exactly what they want, when they want it.' The postings indicate they are specifically for an online DVD rental service." Netflix seems to have a stronghold on the market so despite numerous advantages for Amazon, especially economies of scale, can Amazon enter the market and surpass Netflix?"

44 of 243 comments (clear)

  1. Advantage: Amazon by jmp_nyc · · Score: 5, Interesting
    Amazon has the clear advantage here. They already operate distribution centers in several locations around the US, have experience in inventory management and quick shipping, and can even rent videos at a slight loss for a while, using it to drive business to the rest of their operations.

    Of course, if all that fails, they can follow their usual MO and file a patent for the idea of unlimited online rentals for a monthly fee and drive Netflix out of business that way.
    -JMP

    1. Re:Advantage: Amazon by Cerdic · · Score: 3, Informative

      WalMart also had those advantages over Netflix, but look at what happened. They stopped taking new subscriptions (because they intend to stop the service) not too long ago.

      --
      Advice for my fellow geeks: before seeking out that threesome you dream of, you might see what a TWOsome is like first.
    2. Re:Advantage: Amazon by bedroll · · Score: 4, Interesting
      Netflix needs better competition anyway. Blockbuster competes on price and that they give in-store rentals, but they don't compete on service.

      A co-worker recently did a trial comparison of the two services. He found that Netflix sent, received, and processed faster. Also, he found the entire sign up process easier with Netflix (mostly due to an error Blockbuster's site experienced with his sign up, which could be a one time issue). Their website is better designed. Basically, they're just a better online service than Blockbuster has been.

      Amazon has proven to be a good online service. My personal experience shows that there's rarely ever need to use anything but super-saver shipping because most things get to me just that quick. Their website works: I can find stuff, I can buy stuff.

      If anyone can compete with Netflix it's them, hopefully this will either force Netflix to continue to improve or lower their prices. That means that I win. If nothing else, they probably won't raise prices or worsen service, so I at least won't lose.

    3. Re:Advantage: Amazon by joebok · · Score: 2, Insightful

      I don't know if they have a "clear advantage" - NetFlix has a lot of name recognition and customer loyalty. My experience has been great, as have the experiences of everyone I know - very easy to use and excellent customer service. "NetFlix" is practically synonomous with "on-line DVD rental".

      A contender has a lot to accomplish to get to that level I think.

    4. Re:Advantage: Amazon by squiggleslash · · Score: 2, Insightful
      You could argue they had the same advantage over eBay. I'm surprised however how few people even realise that Amazon operates an auction service, and there seem to be many amongst my friends unaware of their (separate) Amazon Marketplace service that also, in practice, ends up competing with eBay.

      In practice, people generally think "Amazon = books", and "eBay = secondhand goods". Right now, people think "Netflix = online DVD rentals". I don't doubt Amazon can probably make their service profitable, but Netflix is an established brand, and Amazon's "brand" brings less to the table in this case than it did with Amazon Marketplace, let alone Amazon Auctions.

      As for the last comment, if Netflix doesn't copy Amazon and continues to do what it's always done, and are not currently violating any Amazon patents, they have nothing to fear from Amazon patenting anything. They'll always be their own example of prior art.

      --
      You are not alone. This is not normal. None of this is normal.
    5. Re:Advantage: Amazon by Enzo+the+Baker · · Score: 2, Informative
      Blockbuster competes on price

      Not anymore. Blockbuster is raising their fee to $17.99 as of August 19. Unless Netflix is raising their rates and I haven't heard about it, they are now the same price.

      --
      I may twist orthodoxy to partly justify a tyrant. But I can easily make up a German philosophy to justify him entirely.
    6. Re:Advantage: Amazon by javaxman · · Score: 2, Informative
      I haven't tried it, but a quick search reveals Netflix Freak which is your OS X version of the same app... of course, it's not free, just free-to-try, whatever that means... frankly, I don't find the web form that hard to use, but I also pretty well let my wife manage the thing. Which is OK, usually, because when she gets crap I don't want to watch, it means more time to play Vice City...

      There's also this spiffy-looking Dashflix dashboard thingy, which is only a viewer not an editor, but still neat... and free...

    7. Re:Advantage: Amazon by Dirk+Pitt · · Score: 2, Informative
      I'm a little confused that people are challenging this model as if it's unproven; I don't know why WalMart didn't succeed, maybe they chased the wrong demographic for this sort of thing, but NetFlix has already proven it works:

      Netflix 2nd Quarter

      I'd say on-track for a $650mil year is pretty successful.

  2. Instant gratification by phpm0nkey · · Score: 5, Insightful

    I was a NetFlix subscriber for about two years, because they were the best of what was around. Recently, I switched to Blockbuster's in-store unlimited rentals, because it could give me something that NetFlix couldn't: instant gratification.

    I am fickle. With NetFlix, I too frequently found a DVD in my mailbox that I felt like watching 3 days ago. Being able to pick out a movie and be watching it 20 minutes later really makes a world of difference.

    Perhaps NetFlix will go one better. With movie downloads just around the bend, it appears that they're taking innovation and competition in their industry very seriously. Amazon may have the inventory and distribution architecture to easily catapult themselves into the market, but if they don't have anything more interesting than DVDs-by-mail on the horizon, they may quickly find themselves left behind.

    1. Re:Instant gratification by dazzla_2000 · · Score: 4, Informative

      Their other advantage is they've already done this in the UK.

    2. Re:Instant gratification by Ingolfke · · Score: 4, Insightful

      I was a Blockbuster subscriber... but after a year (and the dreck that's been coming out of Hollywood) I ran out of movies to watch. I wish they'd stock more TV shows (new and old).

      If Blockbuster could work out a deal w/ the movie industry to burn the DVDs onsite so they could have all the benefits of an unlimited DVD inventory and all the convenience of 20 minute turn around times, I think they'd really hurt NetFlix & Amazon's business.

    3. Re:Instant gratification by xao+gypsie · · Score: 2, Interesting

      The only issue I take to that is this: I have to haul my ass all the way to blockbuster to get the video. I live in an oldish city, and the nearest blockbuster is hard to get to. it is usually crowded on that block, and it forces me to parallel park. I would rather just get "back into the mood" to watch a movie that I don't have to drive to get.

      --


      xao
      http://TheHillforum.hopto.org
    4. Re:Instant gratification by frodo+from+middle+ea · · Score: 2, Interesting

      besides some thing like this makes me very doubtful about joining netflix.

      --
      for the last time people, I am "frodo from middle eaRTH", not "middle eaST".
    5. Re:Instant gratification by StarvingSE · · Score: 2, Interesting

      This is true, but its hard to find an older movie at blockbuster. My experience is that if an older movie is lost or damaged at blockbuster, they dont reorder it and I can't rent it again. The online renters have thousands more movies in stock, and also tv shows and things like that.

      With online retailers, I have found netflix to have much faster turn around times than blockbuster online. Netflix also seems to have many more copies of movies and a better selection. Just my observations.

      --
      I got nothin'
    6. Re:Instant gratification by rale,+the · · Score: 4, Informative

      I think the throttling thing is a bit of an exageration. I just pulled up my 3 month history on netflix's site, and I rented 20, 15, and 17 dvds for a total of 52 over 90 days. Before that I was renting roughly the same amount aswell. I have the 3 at a time plan, which is $18 a month. That means I'm paying $54 for 3 months, which works out to $1.04 per rental, whereas that site says they'll throttle you if you get under $2/per. It is possible that the occasional extra day waits are some sort of throttling measure, but it doesnt seem to me that they're very aggressive, if so. Well, atleast I think I'm getting a pretty good deal at 1.04/each.

    7. Re:Instant gratification by nsayer · · Score: 2, Informative
      It's cheaper than Netflix

      Not anymore.

  3. Can't wait for the recommendations feature by Anonymous Coward · · Score: 4, Funny

    People who viewed "Anal Invaders 4" also enjoyed...

  4. Operation by superpulpsicle · · Score: 3, Insightful

    When netflix lowered their price in competition with blockbuster, netflix claimed they were in jeopardy of making pennies for profit. The opposite happened and their stock prices went higher.

    I am really confused as to whether everybody is still overcharging. Considering everyone has an endless queue list that seem to be sending things out of order again and again. There is still a real supply problem.

    1. Re:Operation by Mad_Rain · · Score: 2, Interesting

      I am really confused as to whether everybody is still overcharging. Considering everyone has an endless queue list that seem to be sending things out of order again and again. There is still a real supply problem.

      I should probably not give away a secret this good, especially on slashdot, but I've been renting newly released DVD movies from my local library for $1.50. Same length of time from the video store (About 3 days) and significantly cheaper than any of the local area chain video stores. Documentaries and TV series are free to rent, and you can keep some of those up to 3 weeks. Sometimes there is a wait on the TV series, but overall it's worked beautifully for me.

      --
      "What do you think?" "I think 'What, do you think?!'"
  5. Already in the UK by Anonymous Coward · · Score: 2, Informative

    Amazon already have a DVD rental system in the UK. I have never tried it as I use LoveFilm, but I hear its ok.

    1. Re:Already in the UK by jantheman · · Score: 2, Interesting

      I use it.

      There are no complaints.

      fyi:

      Turn arond time typically 3 days (in the postbox by 12pm -> email telling you they've got it & what you're getting next -> receipt).

      Only one unreadable DVD out of ~ 20 so far. Using their online 'damage reported' method, they sent a replacement before I returned the bad one.

      --
      -- Mod me down. I am not a karma tart. ffs,gag
    2. Re:Already in the UK by TBR · · Score: 2, Informative

      I use it and it works very well, had Zero problems with the system at all.

  6. News? by Florian+Weimer · · Score: 5, Informative
    1. Re:News? by grahamm · · Score: 2, Interesting

      Surely they already have the software for doing it. So why do they need to hire more programmers for it?

    2. Re:News? by pdbaby · · Score: 3, Insightful

      Because the US is much larger than the UK or Germany, I'm guessing. That means stock's moving greater distances which means that moving it's more expensive which means you need to optimise movement and placement up the wazoo

      --
      Global symbol "$deity" requires explicit package name at line 2. - If only $scripture started "use strict;"
  7. Combination with shipping by Blindman · · Score: 4, Insightful

    The way that Amazon could really gain an advantage is if they could find a way to combine buying other items with DVD rental. If I could buy a book, and get it shipped free with my incoming DVD that would be something. Otherwise, I don't see how they can compete except on price or name regonition.

    --
    I don't practice what I preach because I'm not the kind of person that I'm preaching to.
  8. Too Late? by canolecaptain · · Score: 4, Insightful

    With the deployment of the XBox 360 in mass quantities in '06, content producers will have the ability to content lock their movies. Microsoft will finally be able to promise that security to media execs, which will then loosen them up enough to allow the streaming to occur. When that desire is coupled with the increased availability of broadband, the on-demand downloading will finally go mainstream with Microsoft attempting to lead the way. Others in this market will be Apple with iVideo, potentially Sony on the PS3, and potentially juggernaut Google to the PC.
    Unless Amazon can couple the download with the the DVD rental (both will be necessary), they will be too late to be of consequence. My guess is that Netflix, Intelliflix, and Blockbuster will all begin on demand downloads by the end of next year.

    1. Re:Too Late? by hackstraw · · Score: 2, Insightful

      With the deployment of the XBox 360 in mass quantities in '06, content producers will have the ability to content lock their movies. Microsoft will finally be able to promise that security to media execs...

      Let's think. Target age of an XBox is between teenager to twenty something geek male. Basically, a high percentage of the people that comment on posts like:

      http://games.slashdot.org/article.pl?sid=05/08/03/ 148257&from=rss

      These are the same people that are already more likely to be computer literate and steal, borrow, infringe, or whatever you want to call obtaining copyrighted material without paying for it.

      These are the same people that repeatedly say that $300 is too much for a game console and $60 per game is too much also.

      I would assume that the target audience that Amazon is trying to attract would be somewhat different for their movie service. I could be wrong though.

  9. no point when many films are £5 on DVD by cyclomedia · · Score: 2, Interesting

    of course it depends on your taste in films, the rocky box set is £25 in one store near where i work. bought Solaris last week for £4 from Virgin Megastore. Having about 6 stores within half a mile of where i work all fighting to get rid of lots of stock at cheap prices is great. And then there's the (probably legally dubious) ex rentals from my local blockbuster and choice videos offering newish films at low low prices. in this instance i tend to buy really obscure/foreign films that are highly unlikely to have been watched that many times = bargains.

    obviously i dont know how well this all translates across the pond but basically i hardly ever rent and when i do it's because it's 7pm and me and the missus are a bit bored of my japanese samurai film collection and she sends me to the video store to find something "girly". we dont go online and find something to watch in a couple of days.

    but having said that i'm far too tight to fork out the cash for the stanley kubrik boxed set. now i might be tempted to rent THAT for a few quid, a whole weekend of kubrik and post it back. handy. think i just defeated my own point!

    --
    If you don't risk failure you don't risk success.
  10. Meanwhile, on-demand is falling behind.. by British · · Score: 2, Interesting

    ...at least for Comcast.

    When I'm not blowing $18-21 at a time to rent a whole season of a tv show at the local video store(yes, I know I should go netflix), I give Comcast VOD a try.

    So let's go watch Constantine.. Wait, it's not listed. Okay, let's go watch Hellboy..wait. No, wait, the only have bottom-of-the box office barrel movies available.

    Comcast's offerings of VOD is incredibly pathetic for being such a mega-corp. You would think DVD distributors would lend them a few episodes of a TV show they just released for free viewing. Then,if you like the show so much you could buy it. Free advertising. Give 'em a taste.

    Heck, let me pay a small fee to VOD the HBO/Showtime premium tv shows, without having to subscribe to said premiums.

    So far, VOD to me is a dud.

  11. Books anyone? by rdurell · · Score: 2, Interesting

    I could see Amazon doing with books what Netflix does with DVDs. It is essentially the same thing with the same issues.

  12. Re:Amazon's Advantage by garcia · · Score: 3, Informative

    However, personally, I really never use Amazon for anything more than books.

    Why? In addition to books (used and new) I have bought multiple things there including two GPS units and a mobile phone.

    The latest GPS unit (GPSMap 76CS) was on sale, no rebates necessary, and priced $50 less than its lower end unit (76C). Six months later, the price I got (with no mail-in-rebates) is still less than you can find 99% of the time.

    The mobile phone (T-mobile Sidekick 1) came with instant and mail-in-rebates that totalled enough to make the phone $0 with on year of service.

    Why would you only go to Amazon for books when there are so many bargains on there that I seem to only be able to find there?

    I'm not an amazon.com rep, investor, or otherwise, just a happy customer.

  13. I Look Forward To Amazon Doing This by Evil+W1zard · · Score: 2, Interesting

    Hopefully Amazon will offer a competitive price and that will hopefully lead to lower prices on Netflix...

    If Amazon does a good job here I would probably switch over because I have noticed that everytime I start returning a lot of movies back to Netflix there is a mysterious slow down in delivery of new movies on their part. They blame it on the Post Office but there distro facility is right down the road and checking with the Post Office there really is no delay. It looks to me like Netflix either doesn't process returned movies quick enough or delays them so you get less movies per month if you happen to be watching/returning them too fast. Anyone else have that issue?

    --
    News Reporters Make Tasty Polar Bear Treats!
  14. reliability by domipheus · · Score: 2, Interesting

    A problem I see with that is postage, books are considerably larger and heavier == expensive.

    Also, books get damaged far quicker than dvd's. I dont think it is a real option for them.

  15. Re:Internet users are very versatile by spidereyes · · Score: 2, Insightful

    Well Blockbuster price is lower so your statement isn't entirely correct. I've used both services for about a year. Netflix was incredibly smooth and I received movies very fast for the area I lived in. They have a lot of movies that I couldn't find in the brick and mortar stores. So I agree their service was second to none. I decided to save a few bucks and try Blockbuster. These guy's took a week to mail me my DVDs and were ALWAYS out of the movies I wanted to see. Then they would constantly get lost in the mail and the hassle wasn't worth the $3 savings. Secondly, I wanted to use a free rental, but didn't have the coupon on me. I asked the clerk if they could just look up my account. Of course their system isn't that smart and they consider it a totaly different entity. The next time I go in (with the coupon) and they ask me to sign-up for a card and everything. I decline and he turns me down for renting the video. I explain to him I have an online account and why do I need to sign-up for yet another account. I mean really how many things do I have to sign-up for to rent Kids? Because I'm a cheap bastard I was lulled into trying Blockbuster, but 4 weeks later I was happy again with my Netflix subscription. The old adage still goes, "You get what you pay for."

    --

    I say we just grow up, be adults and die.
  16. I really like the Amazon service by el_womble · · Score: 3, Interesting

    If the US service is as good as the UK service, this should do quite well. Neat little DVD holders, clever postage packaging and fast turn around and the price was significantly cheaper than renting from Blockbusters. My only complaint was that my girlfriend has taken it over. In the last month she has made me watch The Notebook, Million Dollar Baby and Piglet the Movie. Apparently, I'm not allowed to rent Shaolin Soccer because we can't both watch it?!?!?!

    --
    Scared of flying, pointy things snce 1979!
  17. Better website? by aggressivepedestrian · · Score: 5, Interesting

    I think one thing Amazon will have going for them is their website. Assuming they leverage a lot of their existing code, their initial US launch should be miles ahead of Netflix. While Amazon is constantly adding new features that help me find interesting things in the long tail, I don't think Netflix has made an improvement to their website in the two years I've been a customer.

    Don't get me wrong, I like Netflix, but the recommendations they make for me are almost always off target. On the other hand, Amazon is always presenting me with interesting recommendations on music and books.

    That's just one feature that I expect they will execute better than Netflix. They also have a slew of fetaures Netflix doesn't offer. Some of the ones I've found useful include "the page you made", "customers who bought this also bought this", "customers who viewed this also viewed this".

    Then's there's "Artist Essentials". Just getting into jazz but overwhelmed by the many choices for say, Ella Fitzgerald? Then check out her "Artist Essentials". It's just a static list, so how hard could it be to implement? But if you want an opinion from Netflix about the best movies of, say, Jim Jarmusch, well, you're just SOL.

    All in all, I'd say Amazon's entry into this market will introduce some good competition, and we're all going to benefit.

  18. DVD Rental Will Soon be Obsolete by north.coaster · · Score: 2, Interesting

    Meanwhile, the cable companies continue to deploy video on demand. And it looks like TiVo will soon offer content programming downloads via the web. Why would I want to rent DVDs?

  19. No. Not haiku, senryu by Mr+Guy · · Score: 3, Funny

    http://www.phenry.org/junkdrawer/haiku/

    Consider NoMoreNicksLeft,
    Of humor, he was bereft,
    He tried a haiku
    And failed, as will you
    So go back to your job of dick theft

    Now in the case of Amazon.com
    and whether their product will bomb.
    It may work, you see
    For you and for me,
    But will it appeal to your Mom?

  20. Rocket Fueled Video Addiction. . ! by Fantastic+Lad · · Score: 3, Insightful
    Wow. To get full value from my $17.99 per month subscription, I have to force feed myself a minimum of three movies a month forever! Stress! ArgH! Must visit website. Mst watch moveiss. . . Hlp. Where did I put that return envelope. Go out tonight with friends? Can't! Must watch movies! What's good? Who cares! Must make minimum allotment or face vague penalty of paying weird premium for weird disk in mail service.

    Okay.

    To be fair, the Netflix model sounds like a pretty good deal for people whose lives happen to circulate around watching lots and lots of movies. I've been there, and it can be a lot of fun when you're in that head-space.

    But for me, it sounds like WAY too much trouble. --Like working for a company which gives you a pager and has you on-call 24/7. Knowing that I MUST watch 3 movies at some point during the month seems very stressful to me. I'd rather be able to get a movie when I feel like it and not feel that it is yet another item on my To Do list.

    I can happily go for a couple of months without ever watching a DVD, and then I'll blow several nights in a row consuming something which catches my interest, (like the ill-fated Bruce Campbell TV Western series, "Brisco County Jr." --Which was unbelievably cool, but is only available from my friend who downloaded pirate copies from the web and burned them to disk for me because the series was never officially released.). --And then I'll happily watch nothing for another three months.

    Perhaps Netflix could offer non-member limited rental packages with no deadlines on some of those funky single-use disks. --Subscriptions bother me. I don't like feeling 'obligated' to do anything, particularly with regard to my free time activities. Though, it seems to me that the rent-a-DVD-by-mail business model depends rather heavily on the various forms of psychological momentum subscriptions create, so I somehow doubt short term purchases will come about.


    -FL

  21. Amazon owns IMDB too. by MDMurphy · · Score: 4, Interesting

    Amazon bought IMDB a while back, and luckily, hasn't screwed it up. The IMDB is the best source for movie and TV info online. When Amazon bought it, the only obvious change was making the "buy it" link in the upper left corner always point to Amazon.

    If they tie it in with the IMDB, that would be pretty handy. Search for "Virginia Madsen" and you see a list of all her movies, with boxes next to the ones available for rental. Tick the ones you want and they get added to your queue.
    This is also a plus since you could search with IMDB for any movie, not just the ones they stock. Want a movie that isn't out on DVD yet? Add it to a wish list.

    Amazon also has the setup with used DVDs ( and books ) to ofer deals if you want to buy the movies instead of, or after, renting them. I'd expect them to let you know how long your wait will be for a rental while offering a shorted length if you want to buy one now.

    Amazon also didn't pump up the IPO by paying spammers like Netflix did. Netflix will always be tainted by that.

  22. The Zero-Cost solution by TopShelf · · Score: 4, Insightful

    My wife and I have recently hit on a great, free source of DVD's - the Library. For those who haven't been there in a while, check out your local branch and you might be surprised at what's available. We just picked up Donnie Darko, Kinsey, and Lost in Translation the other day. Since we take the kids there once a week to pick up kid's movies and books, we grab a couple for ourselves and when you're on a tight budget, free entertainment is a major bonus...

    --
    Stop by my site where I write about ERP systems & more
  23. book rental by huphtur · · Score: 2, Interesting

    i wonder if its possible to do book rental and if amazon will ever do this?

  24. What Amazon Needs: Customer Service by precogpunk · · Score: 3, Insightful

    This has been said before but Amazon has a recommendation engine that's light years ahead of what Netflix has. I've been an Amazon customer for longer, have bought more product from them, and so has everyone else. Even after rating 300 movies and reviewing several Netflix makes the stupidest movie recommendations while Amazon prove insightful most of the time.

    Amazon has the distribution, but also the ability to cross-sell a lot more than Netflix. It's probably a lot easier for them to sell you the movie if you rent it and like it. They have better promotional opportunities, like including free rental coupons if you buy DVDs.

    The one thing Amazon doesn't have going for it is customer service. Have you ever had a problem with your order? One time someone sent me a gift from my wish list, they could not select the address it was shipped to, and it got lost. It was a complete headache trying to resolve the issue and contact their customer support. Netflix, on the other hand, has amazed me with how good their service is. One time I sent my own DVD back instead of the rental, so I emailed them, and they managed to find it and mail it back to me a couple of weeks later. I also had a real, live, human who answered the email. Unless Amazon shows improvement I'll be sticking with Netflix.