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World of Warcraft Interview "Responses"
How much economic monitoring do you do? Both in-game and on the secondary market (eBay)? Have you considered working with an economist (Steven D. Levitt comes to mind, but there are dozens of others as well) to study some of these phenomenon?
Response -
We monitor the economics of the game very closely. We watch the in-game economy on a regular basis and have personnel that monitor game logs every day. When we see irregularities, we take action. This can range from exploring the account further, finding and removing exploits, or even possible suspension and bans. We also look closely at out-of-game transactions involving real-world cash for in-game items. Some of those transactions occur over eBay, some do not. But in many cases, the involved parties are warned or suspended, and some accounts are also banned.
2.) What would you have done differently? by Trespass
It's the biggest MMORPG to date in terms of number of subscribers. It's
easy to guess that you've encountered challenges due to scale that no
other developer has before. Knowing what you know now, what would you have done differently, and
when?
Response -
Oh yeah, there were definitely things we wished we could have done differently during the development of World of Warcraft. But we learned from those challenges and used that knowledge to improve the game at every opportunity. All of us at Blizzard strive to study the challenges of development and apply those lessons to our next project. It helps us to refine our development process and make each game better.
3.) Mutiple platforms by Fizzlewhiff
Blizzard is one of the few companies that distribues Windows and Mac
games together on the same media. Going further, WoW allows Windows and
Mac users to play together on the same realms, something which isn't
done in other MMORPGS. What kind of hurdles did you have to overcome to
get both Windows and Mac versions to co-exist and have you had to make
any sacrifices because you were only able to do something on one
platfrom and not both?
Response -
There was never any question that World of Warcraft would be co-developed for Windows and Mac users. Blizzard has always supported the Mac platform; you'll notice that even as far back as Warcraft II and Diablo we were there supporting Apple. However, with World of Warcraft, we wanted to improve that relationship further and shoot for a simultaneous release on both platforms. All of us are thrilled that we succeeded in that respect, and we're sure Mac users are happy as well. Both games are equal in every respect; there weren't any features in one version that didn't make it into the other.
4.) Balance by zaffir
What is the process the dev team goes through for balancing character
classes, items, NPCs, etc.? Seemingly minor changes can have a huge
effect on gameplay, how do you avoid unwanted negative effects on the
overall gameplay experience with each content patch? Also, How much of
an effect does feedback from the community have on this process?
Response -
As you've implied, game balance is a very difficult and challenging thing to achieve. If it were easy, every game would be perfectly balanced. Of course we know that's not the case. Our designers work very hard to try to balance the game and we know that the more feedback we get, the better our odds of achieving that elusive balance. That's why it has always been important to us to hold closed and open beta tests for all our games, a process dating back to Diablo and StarCraft. The feedback of our beta testers has always been invaluable, and that is still the case in World of Warcraft. That's also why we have Public Test Realms and why all our patches go there first: for more testing before we reveal it to the public.
5.) More dynamic universe? by Zarhan
Battlegrounds are a nice feature, but despite them, the World of Azeroth is quite static place. There have been few events - like the orphan week - but nothing big. Are you planning to introduce "events" into the gaming world that would
actually shape it permanently, like in Asheron's call?
Response -
That's something we're looking into. We'd like to enhance our events and create more ongoing ones as well. Children's Week, Darkmoon Faire, and the Stranglethorn Fishing contest are all steps in that direction. Darkmoon Faire, for instance, will continue to be enhanced with new content so that players can keep coming back for new experiences. The Fishing contest is a weekly recurring event that we hope makes the Stranglethorn area more relevant for players. We can't give away too many details for what we have in store, but our goal is to always make the game world feel and act more alive.
6.) Why innovate, if you're just going to stop later? by Mirkon
World of Warcraft was the first MMORPG I gave more than a passing play. Everquest, Asheron's Call, Ultima, SW: Galaxies; none of those interested me, because I saw and read about the endless toil and trouble just to gain numbers on your character stats. WoW was different - I saw the simplicity of Diablo/II in it: easy to play, rich in content, and with a wide world to explore. But then I got to level 60, and all that ended. Now, instead of being able to do most things alone or with a small group of friends, game accomplishments take a full raid of 40 people? You need someone to plan it all out in advance, you need everyone to agree to common rules and to get along with each other; and you need everyone to be coordinated in order to defeat ridiculous enemies. With this, the challenge of the game ceases to be learning techniques and honing skills, and becomes social. The difficulty is not in playing, but in making sure everyone else is playing. Endgame is a different game, and I don't care for it. It's not the game I bought. Rather, it's the games I declined to buy in the past. Friends of mine who played Everquest and Final Fantasy XI are right at home, but I'm decidedly out of place, and don't really want to invest hours, days of my time on goals with exponentially increasing difficulty and exponentially diminishing rewards. The early game is brilliant, and playing it was a joy. Why is that so hard to retain in level 60 play?
Response -
As this question illustrates, the audience for MMORPGs and especially World of Warcraft is very wide and diverse. It is difficult to please all gamers all the time. In fact, some decisions that we make are praised by some players and then criticized by others. It's a difficult balancing act to satisfy so many needs. However, at the same time, we understand that some players just don't have the time or social circle to experience the classic 40-man raids and high-end content of an MMORPG. That's why we created and continue to create more content that can be experienced by casual gamers. Our 10-man PvP Battleground, Warsong Gulch, was a response to this need. It allows smaller groups of people to experience content that is level-neutral and still walk away with great rewards. Arathi Basin, our newest Battleground, is similar in that casual gamers without large social circles can also enjoy playing there and reap great rewards from doing so. Zul'Gurub is an example of non-PvP content that we created for smaller groups of casual players. It is a 20-man raid dungeon that isn't as much of a time commitment as Molten Core or Blackwing Lair. And further in the future, we hope to do some things in Silithus that will enable solo and 5-man groups to still have plenty of fun and questing even after they've hit the level cap.
7.) final decision process? by grungebox
Let me be up front: I don't play any MMORPG's...probably never will. I'm sure WOW is fantastic, but I generally stick to console games. Which sort of leads to my question. How in the world did the decision for a Warcraft MMORPG get made?
Response -
Well, we hope that you'll try out the game. You might be pleasantly surprised. World of Warcraft was designed to be easy and inviting for non-traditional MMORPG players to try. It has an intuitive interface, stylized and familiar settings, and very easy-to-accomplish quests for the casual gamer. As for why we decided to make World of Warcraft in the first place, well, many of us loved playing MMORPGs and we wanted to make one that had all the features we wanted to see and experience ourselves. Since no one else was making the exact MMORPG we wanted to play, we decided to design it ourselves.
8.) What are you doing to curb farming and ebaying? by Amich
I've noticed that "bot"'d characters programmed to do nothing but farm money and items has become a growing problem in WoW. Farming bots can frequently be spotted in the game, and I have evern personally recieved in-game mail spam advertizing mmobay.com . What do you plan to do to curb this issue that is eating away at the economy and atmosphere of your realms?
Response -
We have a zero-tolerance policy against the sale of World of Warcraft items on eBay and similar activities. We investigate such allegations very seriously and those accounts that are indeed guilty of exploits or selling of in-game items for real-world cash suffer disciplinary action within the game. We have various steps we sometimes take in dealing with such issues, but trust us when we say we don't tolerate actions that destroy the economy of the game.
9.) More solo endgame content? by Anonymous Coward
I played WoW since closed beta, and bought it the day it came out. In about 3 months, I made it to level 60. But... then my interest in the game sort of ended. I didn't care about high end raids, or about any PvP content. Elite content was more of a hassle for me than it was fun and exciting. I eventually cancelled my account. So, my question is, are there any plans for more solo content for the endgame? I understand the concept of a MMORPG is to interact with others, but I don't want to have NOTHING to do if I can only play for an hour and want to do something alone.
Response -
We touched on this in the earlier question, but yes, we know that some gamers want more casual content that can be experienced in short periods of time. Many of our quests are designed to be accomplished in short bursts, and that goes from low-level to high-level quests. In future patches, you'll see more casual content that continues along this philosophy.
10.) Developer blogging as done in Linux, MS groups by Sleepy
I loved the Warcraft games so much that I could never play WoW (major time sink! :-) My question is, would your company encourage, allocate time for and generally nudge willing developers to blog? If anyone's worried about bad postings and replies to the blog, a good example to look at is the Microsoft IE7 bloggers. A public blog seems to have influenced Microsoft into fixing IE7 to a degree more than initally planned, which is a Good Thing for many. A theory is their developers wanted to do the right thing, and the blog
helped support that.
Response -
We care deeply about our community and definitely want to keep our World of Warcraft gamers updated, but the development and refinement of our games take first priority. However, we do our best to keep the community up to date with regular updates such as the World of Warcraft "Battle Plan," as well as interviews with various news organizations such as this one. Every company has a different way of reaching out to the community and we feel that the World of Warcraft community site is a great way to keep gamers up to date and informed about every aspect of World of Warcraft. The forums are also a great place for gamers to express their opinions and give feedback about the game.
My pancreas is going to explode from all that sugar! PR people that treat the customers as morons should be unemployed.
Trolling is a art,
That is one bitter Taco.
RTFA again for the best results.
Can we resubmit these to get it routed to a technical person? Or possibly make requests on the Forums to get the real answers? This is just useless, but exactly what you'd expect out of blizzard. At least on the forums, you sometimes get a real answer of 'yeah, that's a bug, I don't see it getting fixed anytime soon, so stop doing it.'
Gonzo Granzeau
"Nothing the god of biomechanics wouldn't let you into heaven for.." -Roy Batty
This has been a long-standing problem in the WoW community, the "ivory tower" approach (or lack of approach) that the developers have taken to the common gamer.
Compare that to a game like City of Heroes where the developers post on a daily basis.
Proud member of the American Non Sequitur Society. We might not make much sense, but boy do we love pizza!
I am totally underwhelmed by the evolving storyline WOW is putting out. It would be nice if the entire game had the depth of a 300 page novel but sadly it doesn't. After a string of missions from any of the racial leaders there is a little more than finding an item here or there with a shoddy backstory.
An Education is the Font of All Liberty
as an ashtray on a motorcycle. What a shame they could get real answers to some great questions.
This is a paragraph with absolutely no meaning. It's like cotton candy minus the spun sugar, good taste, and positive childhood associations: i.e., stinky carny air.
We care deeply about our community and definitely want to keep our World of Warcraft gamers updated, but the development and refinement of our games take first priority.
This is meaningless, but we have to pretend to care so you will keep giving us money.
However, we do our best to keep the community up to date with regular updates such as the World of Warcraft "Battle Plan," as well as interviews with various news organizations such as this one.
Our marketing drones send marketing blurbs to marketing-friendly news outlets, where they give us free publicity.
Every company has a different way of reaching out to the community and we feel that the World of Warcraft community site is a great way to keep gamers up to date and informed about every aspect of World of Warcraft.
The website is a place we can funnel the people who give us money so they can help each other out and save us on tech support costs.
The forums are also a great place for gamers to express their opinions and give feedback about the game.
Not that we will pay attention to it. But feel free to post away!
I watched C-beams glitter in the dark near the Tannhauser gate.
I saw several questions in the last topic about support for GNU/Linux, were they included when you gave them your questions? Or did they simply ignore them?
-- Linux user #369862
These guys couldn't pass a Turing test. Eliza could do a better job at answering these questions.
Actually, let's try that:
Q: Blizzard is one of the few companies that distribues Windows and Mac games together on the same media. Going further, WoW allows Windows and Mac users to play together on the same realms, something which isn't done in other MMORPGS. What kind of hurdles did you have to overcome to get both Windows and Mac versions to co-exist and have you had to make any sacrifices because you were only able to do something on one platfrom and not both?
A: Is it because distribues windows and mac games together on the same
media going further wow allows windows and mac users to play together
on the same realms something which is not done in other mmorpgs what
kind of hurdles did I have to overcome to get both windows and mac
versions to co exist and have I had to make any sacrifices because I
was only able to do something on one platfrom and not both that you
came to me?
I think Emacs' doctor has a future in PR!
worst. interview. ever.
I thought at first that the story summary was a bit harsh, but it is pretty clear that Marketing neutered the answers and produced a press release instead of an interview. I commend /. for following through with the promise to publish even though the answers were so sycophantic that it made me wince more than once. I guess that's what happens when you have millions of subscribers: you can't say anything even mildly interesting for fear of creating a target for discontent.
Sig under construction since 1998.
Or 3. Developer Celebrity. They had a number jump ship to NCSoft for Guild Wars. And they were people that some knew their names, and thus caused some waves about "true spirit of blizzard", etc. I don't know if it's true at all, but keeping them seperate completely takes this problem away.
Or 4. This keeps decisions from needing to be justified. With much questioning you can always say "the developers must have their reasons" rather than them being vetted by the community at large. It also helps them justify the snail's pace of fixing classes (1 talent revamp PER patch? wtf?).
these responses are scheduled to be fixed in the patch next tuesday morning.
i could live a little longer in this prison
(questions snipped for brevity, apologies if any questions were mangled. Also, please read it with a grain of salt *smirk*)
1) Question: How much economic monitoring do you do? Both in-game and on the secondary market (eBay)? Have you considered working with an economist (Steven D. Levitt comes to mind, but there are dozens of others as well) to study some of these phenomenon?
Response: We ban bots. I've banned 3 myself today.
2) Question: ..It's easy to guess that you've encountered challenges due to scale that no other developer has before. Knowing what you know now, what would you have done differently, and when?
Response: Why yes, there are things we wished we would have done differently...wha.. is this a two part question?.. Brain.. hurts!
3) Question: ..What kind of hurdles did you have to overcome to get both Windows and Mac versions to co-exist and have you had to make any sacrifices because you were only able to do something on one platfrom and not both?
Response: We made a windows AND a mac version. That means, if you have a mac, you can install it, and play it! Without a PC!
4) Question: What is the process the dev team goes through for balancing character classes, items, NPCs, etc.?..
Response: It's very difficult. Otherwise it wouldn't be easy. Ppl complain all the time. Stop bitching.
5) Question: ..Are you planning to introduce "events" into the gaming world that would actually shape it permanently, like in Asheron's call?
Response: We made it so you can run around and fight stuff. It's awesome.
6) Question: ..The early game is brilliant, and playing it was a joy. Why is that so hard to retain in level 60 play?
Response: Dungeons are cool. You can crawl thru them with 39 of your friends. It's awesome.
7) Question: Let me be up front: I don't play any MMORPG's...probably never will. I'm sure WOW is fantastic, but I generally stick to console games. Which sort of leads to my question. How in the world did the decision for a Warcraft MMORPG get made?
Response: Please play World of Warcraft. It's pretty awesome.
8) Question: Farming bots can frequently be spotted in the game, and I have evern personally recieved in-game mail spam advertizing mmobay.com . What do you plan to do to curb this issue that is eating away at the economy and atmosphere of your realms?
Response: Dood, we answered this questions 7 questions ago. RTFA plz.
9) Question: ...So, my question is, are there any plans for more solo content for the endgame?
Response: Dungeons are cool. You can crawl thru them with 39 of your friends. It's awesome.
10) Question: would your company encourage, allocate time for and generally nudge willing developers to blog? If anyone's worried about bad postings and replies to the blog, a good example to look at is the Microsoft IE7 bloggers. A public blog seems to have influenced Microsoft into fixing IE7 to a degree more than initally planned, which is a Good Thing for many. A theory is their developers wanted to do the right thing, and the blog helped support that.
Response: Use the forums plz, kthxbye.
1.) Economic Monitoring... by nweaver
How much economic monitoring do you do? Both in-game and on the secondary market (eBay)? Have you considered working with an economist (Steven D. Levitt comes to mind, but there are dozens of others as well) to study some of these phenomenon?
Response -
We monitor the economics of the game very closely. We watch the in-game economy on a regular basis and have personnel that monitor game logs every day. When we see irregularities, we take action. This can range from exploring the account further, finding and removing exploits, or even possible suspension and bans. We also look closely at out-of-game transactions involving real-world cash for in-game items. Some of those transactions occur over eBay, some do not. But in many cases, the involved parties are warned or suspended, and some accounts are also banned.
Marketing droid just didn't get it. I'm interested in ACADEMIC modeling. EG, Star Wars galaxies has published interesting flows. People have done economic models of Evercrack's secondary market trying to estimate the GDP assuming a convertable currency. And Freakonomics is a GOOD BOOK damnit.
Stupid marketing droid. Needs to have his memory core wiped and reprogrammed over at Hammerhead.
Test your net with Netalyzr
They obviously use bots to answer questions while not at the computer, a clear violation of the EULA.
>
> Hey, they're workin' hard! It's hard work!
Obviously you don't work in the PR department.
They're working smarter! It's challenging work!
Dear WOW "Development Team" --
On behalf of the entire Slashdot Community, I'd like to thank you for taking the time to so carefully craft responses to our questions. It's thoughtful respondents like you that make our workday such a pleasure.
It's with some dismay, however, that I can anticipate that certain members of our community may choose not to respect some simple guidelines that we have established to make this board a fun and informative place for everyone. They are likely to accuse you of being a "marketing droid" or a "PR hack" or a "community-college intern" or having "screwed your way to the middle" or being "functionally retarded" or having "your head up your ass" or your "hand down your pants" or having "your other hand up your boss's ass" or various other unpleasant and discourteous phrases for implying that your responses were less than substantive.
Please be assured that our Moderation System(tm) is designed to specifically addresses many of these users, and simply because you may see a few of these discourteous posts with "+5 Insightful" does not mean we are not working very hard behind the scenes to make sure that this is a fair and objective forum for all involved.
Again, thank you so much for taking the time to respond. We look forward to hearing from you again in the future.
-- The Slashdot "Developer Team"
The only acceptable defense of scientific results is to say that they were the product of the Scientific Method.
In some ways, Blizzard is smart to give as little technical information it can, and in others, it is dumb.
/bump yourself, which is a punishable offense. They still haven't learned how to run a forum for an MMO.
Let's face it, the average bnet kid is a complete jerk. If you give them even the smallest tidbit of information, they go crazy because you didn't release the source code, let them attend development meeting, and be in charge of product design. And this makes up a large portion of their player base. I mean, have you *read* their forums???? A more idiotic group of complainers hasn't been found.
Having said that, many of their best spoken critics could be silenced with a few, well spoken responses. Blizzard won't give them, though, because of the flames they take from the masses.
Blizzard's forums are a wreck, because they refuse to clean them up. If they deleted off-topic posts, flames, and the like from their General forum ad naseum, maybe things would get better. Because they don't, their forum mods end up playing tag with a ton of nutcase windbags. Posts blow off the front page of their General forum in less than 5 minutes in many cases, and then you get no response, unless you
In a nutshell, the response that Blizzard gave here was a very watered down version of things they have let their forum mods share with the public.
Why harder hitting questions, like why does it take months between patches, and the like, were left off, and these questions were included, is curious. Heck, EQ2 is patched almost daily, yet Blizzard still leaves bugs in place for as long as it can get away with. The amount of bugs in each release clearly indicate that their Q/A process is a joke. And many problems found on the Test Server are left in the release, because they don't want to go back and fix them. Important things like this were ignored for the questions that got asked?
The questions that *were* posed to Blizzard have all been answered in their forums, for the most part. We weren't going to learn anything new, especially when 2 of the questions (1 and 8) were essentially the same. Hello, economy and farming questions go hand in hand!
The fact that the results of this were lame is partly related to the poor choices of questions asked. The rest of it is that Blizzard is a bunch of weenies.
Me, I've gone back to playing CoH, and having fun again. That, and monkeying around in the CoV beta.
Did anyone else find it ironic that, by having their PR professionals handle the questions instead of the engineers, the interview resulted in terrible PR for Blizzard?
Can anyone tell me how to set my sig on Slashdot?