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Microsoft Plans Deliberate Xbox 360 Shortage

An anonymous reader writes "To ensure an immediate "sellout" of the Xbox 360 on launch day (therefore getting lots of media buzz about their new console), Microsoft will simply restrict the supply down to a trickle. My favorite part of the article: "In addition to limiting the per-store stock of consoles and having the retailers prepare to prominently note the unit's "sold out" status, Microsoft has allegedly asked Norwegian retailers to sign an agreement that they'll sell out of the consoles on the launch date." Looks like it's not a rumour.

28 of 451 comments (clear)

  1. Corporate dishonesty by Anonymous Coward · · Score: 4, Insightful

    Oh, boy. This sort of dishonesty is becoming more and more rampant in corporate culture. As companies become larger and more powerful, they are less susceptible to the consequences of their actions. Remember Microsoft's use of fake "grassroots" letters to the editor in city papers nationwide? Or how about Sony's more recent debacle where they were caught red-handed installing rootkits on their customers computers? Of course it does not help that the US is headed up by an equally dishonest administration....

    1. Re:Corporate dishonesty by hey · · Score: 5, Insightful

      > This sort of dishonesty is becoming more and more rampant in corporate culture ...

      Becomming?
      This is Microsoft...its the way they have always been.

    2. Re:Corporate dishonesty by Delphiki · · Score: 5, Funny

      Congratulations! Between you and the parent poster you've just posted the two most predictable comments in the history of slashdot.

      --

      Feel free to mod me "-1 - Angry Jerk".

    3. Re:Corporate dishonesty by Armour+Hotdog · · Score: 5, Insightful

      It's perfectly fine for a company to offer for sale as many units of a product as it wants.

      WRT oversupply, I believe you're thinking about dumping, which is a situation in which a company will flood the market with product at a price below production cost in order to drive competitors from the market. There are laws and international treaties against this behavior because if the strategy is successful, it leads to a monopolized market, which is bad for everybody except the monopoly supplier.

      It is not illegal in most cases to place arbitrary restrictions on supply (exceptions being public services, utilities and such). This is not an anticompetitive practice, as it has no effect on the ability of competitors to set their own supply levels and price points, and in an efficient market the excess demand will either shift to the competition or drive up the price. While you, as a consumer, might not like the higher price, it is really no different (from a market perspective) than if Microsoft had set the "suggested retail price" at the market-driven price point. In other words, Microsoft is free to charge $20,000 per X-Box if they want, and whether they get to that price point by setting it at the outset or by restricting supply is irrelevant.

      While you might not like the tactics designed to generate hype over the product, keep in mind that it's not a guaranteed win for them; they are running the risk of pissing off their customers and driving them to wait for a PS3 instead of buying an XBox.

  2. Beautiful, we have confirmation. by rednip · · Score: 5, Funny
    Looks like it's not a rumour.
    Considering that the linked slashdot article was about a rumor, and the article uses lots of 'moles'. I offer continuing proof that any situation could be mocked with an well placed Simpson's quote... Homer: Get out. Who told you that? Bart: Nelson. Homer: Hmmm. That's the kind of dirt that belongs on my web page. Lisa: You can't post that on the Internet. You don't even know if it's true! Homer: Nelson has never steered me wrong, honey. Nelson is gold. Bart: You know, it might have been Jimbo. Homer: Beautiful, we have confirmation. [Lisa sighs in exasperation] So, they expect the system to sell out, like that never happens...
    --
    The force that blew the Big Bang continues to accelerate.
  3. This Is A Good Move by Anonymous Coward · · Score: 5, Insightful

    It's not exactly original or unheard of. Plenty of other companies have done this, including Slashdot's favorite company, Apple.

    I know slashdot and the nutjobs will make this out to be some part of evil conspiracy, but it's really just simple economics.

    If anybody rails on MS over this, you'd have to scream about every oother company that does this too. But they won't because Microsoft is the devil.

  4. Oh no! by w.p.richardson · · Score: 4, Insightful

    It's not like you could ever not buy into the hype and let the things rot on the shelf by not going out to buy them on day one!

    --

    Curb CO2 emissions: Kill yourself today!

  5. I can only imagine the conversations at MGS by Headcase88 · · Score: 4, Funny

    "Hey remember back when the PS2 came out? They tried to sell it earler than the competition, so they released a sub-par console quickly rather than wait, and didn't have nearly enough consoles to cover demand."

    "Yeah, and they're the leaders of this generation..."

    "Exactly, so you know what we have to do to beat Sony... release it even earlier, even buggier, and in even shorter supply!"

    "Yeah, in fact, let's make the supply so damn low that it will sell out even if it fails sales targets! Then people will be impressed and buy the console once it gets back in supply."

    "But how about the people who get one at launch? When they pay so much for a buggy system because of its short supply and there's barely any good games for it, won't they get pissed?"

    "Yeah, but what are they gonna do? They already bought the console. And they'll completely forget about it once the good games come out (around the PS3/Revo launch)."

    "Sounds good to me."

    --
    "When the atomic bomb goes off there's devastation...but when the atomic bong goes off there's celebraaaaation!"
  6. Time for auctions by G4from128k · · Score: 4, Interesting
    I'm wondering when some company will just auction "hot" new products to the highest bidder? The top 1000 bids get the product in week 1, the second highest 1000 bids get the product in week 2, etc. A central website would manage the bidding and winners would get a code or printed barcode sheet that entitles them to buy the item at the agreed price at their local retailer or online. Retailers could even use bid data to guess-timate the likely volume of sales (knowing that some % of winning bidders in their zip code are likely to buy at that retailer).

    Auctions would reduce problems with insiders who buy multiple copies of the product at retail and sell scarce goods on eBay. It would also avoid mob scenes in which desperate parents storm the doors of stores known to have the much-sought product. Finally, winning bidders would have some assurance that they will be able to get the scarce item.

    --
    Two wrongs don't make a right, but three lefts do.
  7. They're more environmentally friendly by jkind · · Score: 4, Informative

    Pretty cool interview with mechanical engineeer for the 360.. You can almost sense his disgust when talking about the environmental standards the new system has to live up to:
    http://www.xbox.com/en-US/hardware/xbox360/xbox360 theguts.htm

    --
    ~jennifer.k~
    1. Re:They're more environmentally friendly by Bert64 · · Score: 4, Informative

      I like the comment from the microsoft engineer:

      > If you only have one supplier, you have less price negotiation leverage.
      > Multiple suppliers keep the prices competitive. The other thing is that
      > this time we own the IP on the chips. So we can make them at our own foundries.

      So it`s good for microsoft to have multiple suppliers so it keeps the prices they pay competitive, but they build their own products to make it as difficult as possible for other suppliers.
      They are openly benefitting from a competitive marketplace while trying their hardest to take these benefits away from their customers.

      --
      http://spamdecoy.net - free throwaway anonymous email - avoid spam!
    2. Re:They're more environmentally friendly by EpsCylonB · · Score: 4, Funny

      Good read, I liked this part...

      Xbox.com: Tell me another cool thing about the guts.

      JR: Well, we want to discourage hackers, so this time around we didn't put any screws on the outside of the box and have multiple tamper evident labels. So with Xbox 360 we'll be able to tell if they've cracked the case.


      Sounds like a challenge !

    3. Re:They're more environmentally friendly by utexaspunk · · Score: 5, Insightful

      I think you misunderstood what he is saying- The idea is that they try and build the system out of as many interchangeable off-the-shelf components as possible so that they can benefit from competition and economies of scale, and that they try to own the IP/means of production on whatever parts can't be interchangeable so that they aren't beholden to any one supplier.

      This is sorta the opposite case of Apple's move to x86- having only one major producer of PowerPC chips made Apple dependent upon IBM's capacity to produce the chips in the quantities they need at a good price. Moving to x86 allows them to not only benefit from the Intel's massive production capabilities, but also the fact that there is competition in the market for chips that can handle the x86 instruction set, which drives down prices, and having the possibility of switching to AMD or another producer keeps their options open should Intel try to mess with them.

      It's just good business. Funny how when MS does it, they get bashed... Yo, don't hate the playa, hate the game, dawg :)

  8. All of these are a scam by tkrotchko · · Score: 4, Insightful

    Remember the PSP launch? Remember how there was ridiculous prices on ebay and for presell? Do you remember what happened launch day? The local walmart sold hardly any and had a lot left over. It makes you wonder if these companies systematically engage in PR that gives the appearance of big demand to stimulate buzz.

    The Xbox360 is the same way; it looks to me that at launch there are no games worth buying combined with a high price and an admission that later consoles will be better because they'll have an HD-DVD built-in and you get the impression that this will lay a big egg on launch.

    Really, is anybody chomping at the bit to get one of these *now*? Maybe in about 6-12 months, but there's nothing compelling about this right now.

    --
    You were mistaken. Which is odd, since memory shouldn't be a problem for you
  9. Re:Boo Microsoft! by omega9 · · Score: 5, Interesting

    It's the media/customers that are kinda stupid for falling for these schemes...

    You can't blame the customer in situations like this. All they are are consumers who want a product. One metric of a good product is how well it initially sells, and all that's happening here is Microsoft falsifying that metric. It's just your every day corprate dishonesty. You could blame the media for not reporting on anything but the sellout, but it wouldn't suprise me if they just didn't bother digging any deeper to find that side of the story.

    --
    I'm against picketing, but I don't know how to show it.
  10. Duh!!! by Anita+Coney · · Score: 4, Insightful

    This has been going on for DECADES!!! Does anyone remember the Furby?! No, but due to its "shortages" it was the hottest toy of the year. The same was true of the Tickle-me-Elmo. Pet Rocks. Beenie-Babies. It's well known in marketing that the appearance of scarcity increases demand.

    Heck, look outside all the hot clubs. The mere fact there's a line makes people think it's the cool place to be. People are sheep. Get used to it!

    --
    If someone says he and his monkey have nothing to hide, they almost certainly do.
    1. Re:Duh!!! by splatter · · Score: 5, Insightful

      Don't forget Disney. Why do you think they only sell movies for a limited time, then shelve them for years at a time with out releasing any more copys to the public?

      Because they understand that by creating shortage they can dictate the pace and to some extent increase demand for the product.

      This is all Mgt 101 people, not some grand plot to take over the world.

      --
      "(I) have this unfortunate condition that causes me not to believe a single thing any politician says when a mic's on.
    2. Re:Duh!!! by HD+Webdev · · Score: 5, Funny

      The same was true of the Tickle-me-Elmo. Pet Rocks. Beenie-Babies. It's well known in marketing that the appearance of scarcity increases demand.

      Yes, convincing the public that there was a shortage of rocks was quite a feat.

      --
      This is not a dream, not a dream...we are transmitting from the year 1-9-9-9.
  11. Yeah, it's a conspiracy... by Ezmate · · Score: 5, Insightful
    FTFA:

    Xbox 360 won't face the same spike-then-slump phenomenon that plauged Sony's PS2 launch. The idea seems to be that would-be Xbox 360 buyers will be less unhappy with a steady but limited supply of consoles than a massive sell-off followed buy a drought.


    So, the slashdot summary seems to imply that this is simply an evil marketing ploy by Microsoft. Instead, I see it as a way of keeping the new Xbox in a position where consumers don't forget about it.

    If the new Xbox sold out the first day (or two) & there weren't any more units for another month (like the PS2), how many consumers are going to forget about it? How much marketing momentum do you lose when everyone has to wait a month before they can hope to get the "next big thing"?

    If, on the other hand, it sells out on the first day, but customers are told that there will be another shipment in 3-4 days, they'll be a lot less likely to forget about it. Not only that, but when when they do get one, they will still have the excitement of being an early adopter - and I'm sure that will translate to more accessories being sold.

    If I were a Microsoft shareholder, I'd be happy with this rollout...
  12. Did anyone RTFA....anyone? by TrappedByMyself · · Score: 5, Insightful

    I spent 3 seconds on the arstechnica article posted and see that Microsoft has two options
    1) Ship a boatload at once, then have a period where none are available
    2) Stream out the shipments so that a constant, but limited supply are available

    They saw from the PS2 launch, that the public reaction to option 1 wasn't very good.
    So....they choose option 2.
    It's a business choice made when weighing manufacturing constraints vs customer reactions.

    Of course Slashdot wants to hype this up as yet another reason why Microsoft is evil, and people are biting.
    Tell me, which organization here is the one playing psych games with their customers?

    --

    Help me take back Slashdot. When did 'News for Nerds' become 'FUD and Conspiracy Theories for Extremist Nutjobs'?
  13. Interesting Tactics by TyrionEagle · · Score: 5, Interesting

    This is actually quite a good idea from Microsoft.

    Hold on, let me explain, put the pitchfork down.

    Most consoles have huge date one allocations and sell out. There is then a huge gap while the manufacturer re-supplies, eventually things settle down to normal sales figures and supply can match demand.

    If MS limit the number of sales on day one, they can keep units flowing into stores instead of having a slump. You'll keep people coming back and retailers won't have dry periods when they've sold out and are waiting for more stock.

    It's a crazy plan, but it might just work.

    --
    -- I like the cut of your thinking, young man. - me.
  14. Re:Why I won't buy an Xbox360.... by ScentCone · · Score: 4, Insightful

    this is just once again proof on MS's crooked business "strategies"....

    How is this "crooked?" They make the device. It's theirs. This is not some natural resource that only they have access to. They don't have to let anybody profit from selling it. There's no burden on retailers for this - those stores make money when people stand in line at their stores to buy things. If they don't want to be part of that process, they sure don't have to. They can sell plenty of competing products from other companies (providing, as they sign contracts with Sony or Nintendo, that they like the rules that those manufacturers expect them to follow - and don't think they're not just as restrictive).

    But just like book stores that know they'd be foolish (despite a tightly controlled marketing/release plan from the publishers) not to sell the next Harry Potter book, or movie theaters that only have so many seats and have to wait until midnight to sell tickets for a new release, XBox retailers can either work with the product's manufacturer or not. They can agree to terms, and make the money, or not agree to the terms, and find another way to make money. Crooked? Crooked is telling a game manufacturer that they have to deliver a product according to your demands, and not their own wishes. It's so simple: if you don't like MS or how they deal with a product debut, then don't buy their game product as a form of entertainment. If everyone does that, then MS's wishes don't mean anything. But then, no one gets the cool toy, either. But let's try to keep a little perspective, here. It's a toy. You're getting cranky about a toy debut marketing plan.

    --
    Don't disappoint your bird dog. Go to the range.
  15. Deal With It! by pandrijeczko · · Score: 4, Interesting
    So Microsoft want to get as much publicity as they can for the X-Box 360 launch day - big deal...

    Why is this any different to Apple's launch of the iPod, Sony's launch of the PS2 or Nintendo's launch of the Gameboy Advance? All of these "sold out" on the day of their launches.

    I have no love for Microsoft whatsoever but they're just a big corporation marketing a product that they just want to sell lots of.

    And if they leech money from the countless sheeple who just *have* to have something before anyone else in their street, then I say good luck to them!

    --
    Gentoo Linux - another day, another USE flag.
  16. Bingo! by nobodyman · · Score: 5, Insightful
    You've hit the nail on the head. It's as if Gizmodo haven't actually read the articles they're using as sources. Here's a perfect example:
    Reuters Article: New Xbox Set for Slow Start. Summary: Microsoft acknowleges lower than anticipated sales, but ensures investors and retailers that they will be able to maintain predictable supply rates (unlike Sony, who had wildly unreliable supply rates for ps2).

    Gizmodo version: XBox 360 Tests it's brakes. Summary: Micro$oft slowing production on purpose, yo! WTFLOL!!!??
    .

    There's no conspiracy here. Microsoft expects lower sales, and the PR machine is trying to explain why. Are they trying to spin the lower sales in the best way possible? Absolutely. Are the overzealous microsoft markedroids trying to turn the limited availability into positive thing? Of course. Are they deliberately driving down supply? No. The only news is that analysts and microsoft are restating sales estimates. Microsoft says that it's due to a late start in production (believable, given how late the new dev kits were). That might be the reason, or perhaps it's because the 1st gen content is lacking. However, it would be moronic to purposefully drive down supply in order to create "buzz".

    I know I'm required to hate Microsoft, but come on. As long as we're throwing out logic, why stop at "Microsoft Plans Deliberate Shortage" when you can have "J Allard Responsible for Lingbergh Baby Kidnapping"?
    1. Re:Bingo! by Hell+O'World · · Score: 4, Funny

      News Flash:
      Steve Ballmer Responsible for Lingbergh Baby Kidnapping.

  17. merely consumers? by rajafarian · · Score: 4, Insightful

    You can't blame the customer in situations like this. All they are are consumers who want a product.

    You can't blame the profit-driven corporations, if people want to be sheep/consumers, if they want to be told what they need and what they want, and not act like the free-thinking, self-realized human beings that they have the potential of being, then f*** 'em, let them be treated that way. Round 'em up.

  18. HATE by freeweed · · Score: 4, Insightful

    Man, I hate when game companies do this.

    Many older consoles (Nintendo, I'm looking at you) use tamper-proof screws for this supposed reason. Of course, any half-serious "hacker" will find a way in, usually because these screws aren't that hard to find bits for, thanks to the Internet. A lot of the original reasoning, which I can sort of understand), was to keep casual users from opening them up and messing with them.

    Unfortunately, as our Zelda cartridges age, the built-in batteries (CR2032, for anyone who cares - one of the most common "watch" batteries out there) are mostly all dead. In order to use these games anymore, you have to open them up and replace the battery.

    Tamper-proof screws make this VERY difficult.

    Put labels all you want, if it's warranty you're worried about. But please, understand that these things do need repair from time to time, especially after they're out of their expected lifetime. ESPECIALLY with moving parts inside (Sony, I'm looking at you!). There's nothing worse than having to wreck the casing just to get in and fix a few loose wires :(

    --
    Endless arguments over trivial contradictions in books written by ignorant savages to explain thunder in the dark.
  19. Just standard economics by Billly+Gates · · Score: 4, Insightful

    I learned supply and demand fromd day1 in both my micro and macro economics classes. Its the basis of how the whole market works and its not dishonesty at all.

    The sole reason we have price tags is because we have limited resources.

    The economy works by supply and demand and if too much supply hits a market which erases demand then competitors leave and it self corrects. Its Microsoft's job to maximize every penny of profit as possible to establish its price equilibrium. To do that it must limit its supply so it can make more money.

    But its an industry wide practice and not dishonest. Suppliers all the time decide how much to produce something and use what consumers are willing to pay for to set the price.