Slashdot Mirror
What Do Geek Squad Technicians Actually Do?
Zenitram asks: "I am a lead technician at a company that repairs computers for various vendors. Many of our systems are from Best Buy's Geek Squad. Based on the systems Geek Squad sends us, it makes me wonder what, if anything, do they actually do? We get systems that have issues that we simply shouldn't have to work on, like: installing device drivers, OS reloads, and reseting CRUs (Customer Removable Units). Additionally, we get systems that are misdiagnosed such as: bad hard drive when a system has faulty RAM; no POST when it simply won't boot into Windows; or no boot when it won't power on at all. So, what is the scope of technical repair that Geek Squad techs do?"
They ship things to you.
I've sent electronics out for "replacement" and gotten the exact same machine back, months later, with nothing fixed. I've sent machines out for "repair" and been returned the wrong machine.
My question, sir, is What do YOU do?
The whole PC service business is corrupt from Geek Squad and up. If I cant fix it myself, or RMA it for a brand new piece of equipment, it's junk. Even the masses have picked up on this. I claimed a PC on it's way to the trash a week ago, with nothing wrong except being clogged with malware. I've been told that it had been sent to both Best Buy and to the manufacturer, and that it couldn't be repaired.
So the story ends with me owning a fancy new (to me) 2.0ghz Celeron box, which makes a fine media server for the home.
Every "technician" is an idiot and a constant frustration for people who actually use and understand computers. They couldn't hack it in real computer science, so they fall back on their skills with "inserting PCI cards facing the right way" as their claim to geek status. This is true whether they "lead" or follow.
I don't need no instructions to know how to rock!!!!
You're a dumbass.
For fuck sake its
THEIR job is to collect money from
You use Apple because it has the best style don't you? Also, you only talk to people who are members of MENSA, your shit smells like roses, and, oh yeah, you're a douche bag.
your an idiot....