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What Do Geek Squad Technicians Actually Do?
Zenitram asks: "I am a lead technician at a company that repairs computers for various vendors. Many of our systems are from Best Buy's Geek Squad. Based on the systems Geek Squad sends us, it makes me wonder what, if anything, do they actually do? We get systems that have issues that we simply shouldn't have to work on, like: installing device drivers, OS reloads, and reseting CRUs (Customer Removable Units). Additionally, we get systems that are misdiagnosed such as: bad hard drive when a system has faulty RAM; no POST when it simply won't boot into Windows; or no boot when it won't power on at all. So, what is the scope of technical repair that Geek Squad techs do?"
You know a few of them well enough to judge their intelligence? What does that say about you?
Some people do their jobs well and others don't. I've heard that most of the Geek Squad members are people. That being said, there some really interesting horror stories on the bestbuysucks site (wwww.bestbuysucks.com).
I reserve the right to think for myself. Others' opinions are optional. Puppy on lap = typos...not illiteracy.
I know what you mean. They are nerds (yuck!), not geeks.
german vokenvagons looking like desperate nail biting middle age out-of-work-for-a-year leftovers that were sold a bill of goods during the .com boom. What they do, not much but drive them VWs around and pick up machines, log them into their system, subcontract out to folks that are likely not more qualified but have a bench and diag tools. GeekSquad is front line support, basically the same as a service writer at a car dealership. They give a quick and easy diag, get the product out of the customers face and into some part swapping monkey in the back (or in some other part of the city/country) who will use 'years of experience' to fix the problem. 99% of the world doesn't even know what a device driver does, let alone how to install it or even care about the above. GeekSquad techs serve a purpose to the aging @home boomer set that doesn't want to spend retirement ratcheting a commodity to death.
Are you one of his Geek Squad buddies?
And if it matters, I haven't used an Apple since I had an Apple II+ and it was hardly stylish. I'm sure I talk to a lot of people who aren't members of MENSA as I care so little about it I don't bother to ask someone if they are member. My shit smells like...shit. As for being a douch bag...look at my login name. I think it's more apt.
I reserve the right to think for myself. Others' opinions are optional. Puppy on lap = typos...not illiteracy.
You're an amoral scumbag. What are you doing on /.? You should be the CEO of some corporation, looting the pension fund to pay for cocaine and hookers.
"The advanced societies of the future will be driven by competing systems of psychopathology." -JG Ballard
"Bitching about Geek Squad (and services like it) on Slashdot is like a Formula 1 pit crew lead telling an 85 year old lady to change her own oil because Jiffy Lube is a rip off. You entirely miss the point." A well stated, great analogy and an excellent contribution overall. 3 Lions Fan 1966 & 2006 "Football's comin' home..."
It's the other way around. Mormons dress like the Geek Squad. Before the Geek Squad, Mormons used to dress like Rastafarians. (The still wore the ceremonial secret funny underwear, though.)
It's not offtopic, dumbass. It's orthogonal.
you were going to be a systems administrator for best buy for what they were willing to pay you when you took the job? If so, you should be getting a check from the state for being extremely slow, because I doubt that you can perform day to day operations on yourself, such as wiping your own ass. Its best buy, if you thought you were working for the DoD on mission critical work for even as much as $15 per hour, you my friend, are severely retarded.
So you had a bad experience in one store you slander the whole organization. In our market we aren't even close to the most expesive place to get a computer repaired. COMPUSA charges $100 for an in-store DIAG. So don't tell me how we're ripping people off. Our DA's work in the store fixing units if they have no jobs, their not out cruising in their cars. As far as the uniform? Of course we fracking hate it, it's marketing. DUH! BTW, if we can fix an issue during the 15 minute "check-in", we don't charge. We also don't get involved when a customer goes back to buy a new unit if theirs is FUBAR. That's between the customer and sales. Can't help if your GM sucked. If you took a $50 tip,you don't have any integrity anyway. BEST BUY EMPLOYEES ARE'NT ALLOWED TO ACCEPT TIPS!!!! There is a whole slew of good reasons for not accepting tips too. You don't have to be under "mind control" to take pride in what you do and who you do it for. Maybe by the time you finish college you'll get that.
What are you, an idiot? Clearly you are.