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What Do Geek Squad Technicians Actually Do?

Zenitram asks: "I am a lead technician at a company that repairs computers for various vendors. Many of our systems are from Best Buy's Geek Squad. Based on the systems Geek Squad sends us, it makes me wonder what, if anything, do they actually do? We get systems that have issues that we simply shouldn't have to work on, like: installing device drivers, OS reloads, and reseting CRUs (Customer Removable Units). Additionally, we get systems that are misdiagnosed such as: bad hard drive when a system has faulty RAM; no POST when it simply won't boot into Windows; or no boot when it won't power on at all. So, what is the scope of technical repair that Geek Squad techs do?"

6 of 1,065 comments (clear)

  1. Re:Who cares! by bky1701 · · Score: 0, Offtopic

    The naborhood geek kid could do it, or maybe they (/you) could learn about your computer and ask on support forums. Nether is foolproof, but both much better then a "Professional Repair" place, be it the GS or otherwise.

  2. 302: Permanently Moved location:bestbuysux.com by Ayanami+Rei · · Score: 0, Offtopic

    n/t

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    THIS THING CAN TURN ON A DIME, MACROSSZERO STYLE ALSO FUCK BETA, ~NYORON
  3. clutch by kurtis25 · · Score: 0, Offtopic

    Computer repair is like replacing your car's clutch, it may be better to buy new.

  4. Re:Hand holding. by CastrTroy · · Score: 1, Offtopic

    I don't know what kind of weird hardware you have hooked, up, but My linux box supports all the hardware I throw at it. Also, the fact that you tried recompiling the kernel and having it crap out is still a plus (during compilation, or once you started to try to use it??, If after, then just boot the other kernel. Wow, the marvels of being able to boot 2 different kernels.). You see, with windows, you wouldn't even be able to recompile your kernel. Maybe you don't want to. But I'm sure many people would love to rake through all the crap and get rid of the stuff they don't need, so that windows would run even better. You talk about script kiddies not knowing what they are doing, and then blaming windows, when this is exactly what you are doing with Linux.

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    Anthropic principle: We see the universe the way it is because if it were different we would not be here to see it.
  5. Re:Hand holding. by petermgreen · · Score: 1, Offtopic

    I don't know what kind of weird hardware you have hooked, up, but My linux box supports all the hardware I throw at it.
    tell me a decent 3D graphics card that works properly with current linux distros without having to mess round at the command line then?

    last i checked sofware modems were also a pain to make work (if they could be made to work at all) and hardware modems were rare and expensive. For machines that live permanently on a lan this is not an issue but many don't!

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  6. Re:WorstBuy by Afrosheen · · Score: 0, Offtopic

    Goddamn moderators killed my parent post. I think there's been some evil crossbreeding between Digg and Slashdot in the mod pool. Oh well...