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What Do Geek Squad Technicians Actually Do?
Zenitram asks: "I am a lead technician at a company that repairs computers for various vendors. Many of our systems are from Best Buy's Geek Squad. Based on the systems Geek Squad sends us, it makes me wonder what, if anything, do they actually do? We get systems that have issues that we simply shouldn't have to work on, like: installing device drivers, OS reloads, and reseting CRUs (Customer Removable Units). Additionally, we get systems that are misdiagnosed such as: bad hard drive when a system has faulty RAM; no POST when it simply won't boot into Windows; or no boot when it won't power on at all. So, what is the scope of technical repair that Geek Squad techs do?"
Better to have a Guru Crew where The Bearded One would nochalantly strut near the recalcitrant hardware, lay a hand above it and suddenly, All Is Right within the world.
Of course, for the privilege of the visit, several hundred green ones would flow from one bank account to another.
No sig. Move along - nothing to see here.
Welcome to the corporate world. In an organazation as large as Geek Squad or Best Buy you are going to have good and bad. That's life. You have to do the best YOU can. BTW,even though Best Buy owns Geek squad, we are a susidiary, we will soon be in Office Depot and already have stand alone stores. What the employees do in the stores is what counts.