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Dell Quietly Leaves MP3 Market

An AD-Esque Sitcom writes "Dell has quietly retired from the portable player market. The Dell DJ Ditty — whose website is nothing more than an error now — was absent from Dell's catalogue, and the company was not offering any follow-up products, instead preferring to stick with PCs, printers, and not killing people in fiery laptop-related explosions. Dell will still be a third-party reseller of other MP3 players like the Creative Zen, but has left the Windows-based player market to the four big players — SanDisk, Samsung, Sony, and Creative."

44 of 166 comments (clear)

  1. A Lesson for Late Comers? by ackthpt · · Score: 5, Insightful

    Back in the day there was a phrase going around, which seemed to have great merit: Stick to your core competency. While not always good advice, for there were a few companies who diversified and prospered, it was often easy to find examples of where companies had utterly done themselves in by getting into product lines and services where they were out of their depth or the product/service really wasn't ever going to produce the return hoped for (during hard times these units are often the first closed because the accountants can readliy point them out as hemorraging cash.) Good for Dell, get out and put your mind on sorting out your battery woes and making better PC's (the past years models are a far cry from the quality of early Dell units.)

    Microsoft, still willing to bet billions you have an iPod killer and wish to enter the digital music player market? of course, you love the challenge and it encourages those mean old euro dogs to request Windows with the media junk bundled the EU is currently spanking you for.

    --

    A feeling of having made the same mistake before: Deja Foobar
    1. Re:A Lesson for Late Comers? by Anonymous Coward · · Score: 2, Funny

      "Stick to your core competency"

      Yeah, I wish Apple would have listened to you before they started selling iPods :-)

    2. Re:A Lesson for Late Comers? by bangenge · · Score: 3, Interesting

      apple would have loved to have stuck to their core competency, but they gambled. but they had a good (and you might even say great) marketing strategy, a good (again, conservative estimate) product and a market still not really saturated at that time. i have to admit, although you might say luck had to do a lot with the ipod's success, they did what they could to eliminate the need to rely on luck. dell apparently realized that they can't compete with the 50000000lb gorilla in there with the other known consumer electronic brands (sony, panasonic, creative) already having a tough time themselves. coincidentally, i was "watching" tv the other night (i'm in japan right now and i don't understand japanese that much), and i saw a chart that *probably* says that apple has about 50% share of the MP3 player market, with sony at 20% (i hope someone can check me on this one). if sony can't get a bigger share HERE in japan, why should dell have it? as much a lot of companies want to come out with an ipod-killer, they really can't do much about it.

      --
      . o O ( TwO hEaDs ArE mOrE tHaN oNe... )
    3. Re:A Lesson for Late Comers? by LordLucless · · Score: 2, Interesting

      Back in the day there was a phrase going around, which seemed to have great merit: Stick to your core competency.

      You mean the way Apple stuck to its core competency as a computer hardware/OS supplier, and not a music distributor, or developer of portable music devices?

      That phrase should be ammended to "stick to your competencies". Consumers don't care whether or not this new service is "core", as long as the company does a good job with it. See also Microsoft's foray into hardware, with keyboards, mice and X-boxes, often praised by people who don't particularly like their software.

      In general, companies who don't diversify die. Once they fill their original product's niche, and get the attention of all their target market, there is no way to grow except diversification. And if a company isn't growing, it's dying. That's particularly true of companies with a retail model; once you've sold your product to everyone who wants one, the only sales you're going to get are for replacements. That volume of sale won't be able to support the sort infrastructure you had when you were growing, so your company wil have to downsize. As you downsize, your ability to produce and sell your product likewise decreases, and you start the slow (or more often, very fast) spiral into obscurity.

      --
      Just because you're paranoid doesn't mean there isn't an invisible demon about to eat your face
    4. Re:A Lesson for Late Comers? by FoxconnGuy · · Score: 2, Insightful

      Apple has sticked to its core competency: Design fantastic products and marketing them. Though not always work, but for a consumer electronic product, Apple has good chance to win the fancy high-end ones. Especially with new business model been built. Apple joined the player market with iTunes supporting its iPod products. While back then if you tell someone to sell MP3 in this way, he/she mostly would thought you're out of your mind: RIAA will not allow that! Dell is good at: cost down and stream line the manufacturing all the way to service. With a PC or laptop, the price has been the critical factor you consider when you buy one (for most of us). That's one of the domains their core competency has effect on. I think designing fancy new stuff and dealing with the media industry shall not be their expertise (although they are supposed to be good at talking over phone.) You know what? I think Steve Jobs will not be Steve Jobs in Dell. Another example is dual version PC from Apple. Apple is selling their PC MAC in a new way. And by the time people found a dual-boot PC can work, you'll see *maybe* Dell selling PC that can dual-booting Linux and Windows with a very good price .

    5. Re:A Lesson for Late Comers? by tkdog · · Score: 2, Insightful

      Except I think Apple would take the view that they did stick to their core competency - making hardware and software blend into a useful appliance. The iPod has less of a range of functions than the things they typically make (Macs) but I think they see it as a "post-PC" gadget. A device that fits in your hand (or pocket) and allows you to do stuff - listen to music, watch video, carry files, some light PDA stuff so far. But there is a potential for them to build from what they have. The idea that all Apple is interested in is personal computers I don't think is valid. They were limited to that by a combination of available technology, money issues and inertia but I wouldn't be surprised if they released additional non-Mac "appliances", and considered them to be core products.

    6. Re:A Lesson for Late Comers? by 70Bang · · Score: 2, Informative


      I agree, but there's a hairball working to choke that off a bit. ;)

      It's called dividends and keeping the stockholders happy

      The Rule of 72 [1] means every three years will require an annual growth of 24%. That's hard to do year-in and year-out. To make the cut, you either increase sales at a frisky pace, increase the number of products people can buy, or buy someone else.

      The responses to maintain whatever magic numbers are expected are obvious, finite, and generate a lot of pain. Those who are in pain are very good at showing people sh5t flows downhill. And the various levels of management who normally do one of their most important tasks, acting as a buffer have to put that aside.

      I've been through it a couple of times.

      The simplest example was in the computer book publishing world, where the executives wore gold handcuffs, which is the general method of motivation throughout the business world. Word was given to the parent company [that] the next year's sales would increase 20%. Word within the division (holding the imprints) was an increase of 30% would be required. If anything over 20% occurred, the divisional prez made his bosses happy. The internal 20% was a different story: it affected those who answered to him. The only problem at the CEO/Publisher level was: the number of titles published within each imprint couldn't change.

      Cook the books? {snicker} Books were "pulled up a month" (either monthly, quarterly, or annually): if they were scheduled for early to mid September, an order to find ways to cut corners and get it into the August schedule was made. Scheduled for mid to late October? They'd find a way to pull it into September in order to make monthly and quarterly numbers. (Fun?) What happened if Borland or Microsoft didn't ship their software on schedule or made some changes, albeit minor, between their final build and the gold disk? It took some time before I could convince them to make their "Ship To Publisher" date the same as software's "Gold to Manufacturer" and there wouldn't be as much jumping around.
      ________________________

      [1] Doubling occurs when ( 72 == years * percentage)

  2. Hey by Anonymous Coward · · Score: 5, Funny

    Atleast they didnt leave explosively. You gotta give them credit for that much.

  3. Snakes on an MP3 Player by Kelson · · Score: 5, Insightful

    I guess Dell couldn't make use of all that Snakes on a Plane tie-in publicity, huh?

    What, you didn't notice it? Small wonder, considering the character listening to the Dell MP3 player was known as iPod Girl until the last minute.

  4. Explosions! by MarkByers · · Score: 2, Insightful

    "and not killing people in fiery laptop-related explosions."

    Nothing like a bit of flamebait to start some lively discussions!

    Do we really need these sorts of comments in the summaries?

    --
    I'll probably be modded down for this...
    1. Re:Explosions! by w33t · · Score: 5, Funny

      Of course we need these sorts of comments in the summaries! You vacuous, ill-educated buffoon! ...and when you say "flamebait", are you reffering to the comment or the laptop battery?

  5. Now they've lost so many opportunities... by w33t · · Score: 4, Funny

    to kill people in fiery MP3-player-related explosions.

    1. Re:Now they've lost so many opportunities... by RuBLed · · Score: 2, Funny

      ...they still have the opportunity to kill people in fiery printer-related explosions, at least that one would be a little more colorful.

  6. They entered even more quietly. by Ungrounded+Lightning · · Score: 5, Insightful

    I'd never even HEARD of the "DJ Ditty" until this morning's radio news mentioned that Dell had dropped it.

    With PR like that - versus Apple's dancing silhouettes - it's no surprise it never sold.

    --
    Bantam Dominique roosters crow a four-note song. Once you've heard it as "Happy BIRTHday" you can't NOT hear it that way
  7. microsoft.. why else? by User+956 · · Score: 3, Interesting

    ell will still be a third-party reseller of other MP3 players like the Creative Zen, but has left the Windows-based player market to the four big players -- SanDisk, Samsung, Sony, and Creative. Of course they bailed on the market. Microsoft is about to enter it and drop a shitload of cash in an attempt to gain marketshare, just like they did with xbox. The most likely scenario is that they're going to initially cannibalize non-ipod sales.

    --
    The theory of relativity doesn't work right in Arkansas.
  8. not for me by cptgrudge · · Score: 4, Insightful

    ...but has left the Windows-based player market to the four big players -- SanDisk, Samsung, Sony, and Creative.

    iriver for life

    Unless the next model I want to buy sucks, of course.

    --
    Qualitas edurus commercium, nullus penitus net rimor, nullus deus beneficium
    1. Re:not for me by eddy · · Score: 2, Informative

      Both iriver and my personal current favourite iaudio produce very good players, it's just that the masses waggle along and buy shit like ''Sony'' (because of brand) or ''Noname'' (because of price)

      --
      Belief is the currency of delusion.
  9. Zero margin product by NineNine · · Score: 2, Insightful

    Except for Apple, which uses it's excellent marketing to convince people that they need to wait in lines for hours to pay waaaay too much for their particular brand name, I can't believe that portable MP3 players are going to be cash cows for much longer. They're cheap, basic, simple electronic commodities at this point. Upload MP3's to them, press play, you have music. No big deal. Hell, Verisign just sent me a free one for downloading a 2 page white paper!

    The excitement is already dying down.

    1. Re:Zero margin product by Mikey-San · · Score: 2, Insightful

      They're cheap, basic, simple electronic commodities at this point.

      And this mindset, ladies and gentlemen, is why no one has been able to beat the iPod.

      --
      Mikey-San
      Karma: +Eleventy billion (mostly affected by watching Celebrity Jeopardy)
  10. Whose website is nothing more than an error now by Anonymous Coward · · Score: 4, Funny

    Actually, they still make the player.

    The website is down until they get some replacement batteries for the server.

  11. Dell is cutting its losses, perhaps by Parallax+Blue · · Score: 4, Insightful

    In the wake of their battery recall and complaints about bad tech support (no surprise there) they are likely cutting their losses and allocating the capital spent on this player to other areas such as better advertising, and (hopefully) better tech support. A smart move on their part as it's too late to make a significant impact on this market now IMHO.

    As for going quietly/gently, that is probably the right way to do it as share holders are scrutinizing their Dell stock and wondering whether or not they should be selling it. News that Dell has dropped their MP3 player, while certainly not a tragedy, may indicate either a weakness or a willingness to cut loose products that just aren't taking off. In effect they're playing it safe.

  12. Haha by TimmyDee · · Score: 3, Insightful

    Farewell Dell! One market you can't take over by undercutting on price!

    Don't let the door hit you on the ass!

    P.S. I know I may be modded troll for this one, but its about time this happened. Maybe all of those "analysts" will stop spewing about "iPod-killers" whenever someone comes out with a cheaper mp3 player. They may be driven by price alone, but consumers aren't always (as we have seen here).

    --
    Per Square Mile, a blog about density
  13. windows by Anonymous Coward · · Score: 4, Insightful

    left the Windows-based player market to the four big players -- SanDisk, Samsung, Sony, and Creative."

    iPod works with Windows as well.

  14. What happened to Apple? by Blastrogath · · Score: 5, Insightful

    "...left the Windows-based player market to the four big players -- SanDisk, Samsung, Sony, and Creative."

    What happened to Apple? My iPod certainly works with Windows.

    --
    "The price good men pay for indifference to public affairs is to be ruled by evil men." -Plato
  15. Huh-what? by rjoseph · · Score: 3, Insightful

    "...has left the Windows-based player market to the four big players -- SanDisk, Samsung, Sony, and Creative."

    So, let's do some math here. Apple currently has, according to the most recent reports, about a 75% market share in the portable music player market. If Apple has sold 50+ million iPods to date, that would give us a rough estimate of about 67 million portable music players sold, in total, from all companies who produce said products. 50M iPods, 17M "others."

    Last quarter, Apple sold a little over 1M Mac computers, while it sold over 8M iPods. This is not a new trend, either: there are far less Mac owners than there are iPod owners in the world.

    So, you're really trying to convince us that out of the 50M iPods that have been sold, there are more people who bought one of the 17M other players that use Windows than there are iPod users who use Windows?!

    Did everyone already forget how a big a boon iTunes for Windows was for both Apple and iPod sales?

  16. There will be an iPod killer by CubicleView · · Score: 5, Insightful

    Companies that don't ever diversify don't always do well either. Dell's foray into the MP3 market turned out to be ill conceived, but as the great Homer put it "No matter how good you are at something, there's always about a million people better than you." Dell were on the bottom and gave up (probably a wise decision) but the Apple iPod is just one of an eventual million other better products. I see no reason why any company with enough money and ingenuity can't beat the iPod into second place, it's just a matter of time.

    1. Re:There will be an iPod killer by peektwice · · Score: 3, Insightful

      There will be an iPod killer

      And monkeys might fly out my butt...hey...what the fuck...

      Seriously though...all the supposed iPod killers thus far have been pitiful imitators.
      The real iPod killer is likely to be either

      A. something else from Apple, who spends a TON of money on interface design from an artistic and human approach, or

      B. something entirely different, that is not just a media player. This is why you find iTunes on phones. Apple realizes that this or potentially the PDA market can displace them from their throne, and they are ahead of the curve.

      --
      Other than this text, there is no discernible information contained in this sig.
    2. Re:There will be an iPod killer by Anonymous Coward · · Score: 2, Insightful

      You based that on the assumption that Apple is doing nothing but wait for someone to take over. There is a huge R&D going on behind the screen. Just look at the patents Apple get. For all we know, they already have the next generation iPod almost ready for manufacturing. Not only the "iPod killer" compete with the iPod on the market, but it must kill this hidden target. Not an easy thing to do if you don't know what you must kill. Furthermore, time is what you don't have. The longer it takes to kill iPod, the bigger iPod userbase out there to overtake. The estimate now is 50 millions and in a couple years, it can be 100 millions. If it takes a couple years to come up with a true iPod killer, Apple still won't die right away. 3rd party vendors won't simply dismiss the 100 million userbase. That gives Apple time to design an iPod-killer killer. And your player is not compatible with the biggest paid music download service.

      So far, there is one iPod killer. The company is called Apple. Its product, iPod nano, killed iPod mini at its height of popularity.

    3. Re:There will be an iPod killer by JonLatane · · Score: 2, Insightful

      Undoubtedly someone will eventually beat out the iPod, or other devices will become small and powerful enough to toss it into that chasm called obsolesence. However, as it stands today there's pretty much no way for the iPod to lose out, even with a consumer base that is more open to change than ever before. The word "iPod" is to MP3 players as JIF is to peanut butter, Windex is to window cleaner, and Lysol is to disinfectants. I could name at least 10 people off the top of my head, more if I sat and thought for a while, who can tell you all about how awesome iPods are but would just look at you and scratch their head if you said the word "MP3 Player." The only way iPod can fail is if it just utterly fails to keep up with the competition, has some kind of severe flaw that hurts users in some way, or (as I said before) becomes obsolete.

  17. dude! by minus_273 · · Score: 5, Funny

    dude! you're exiting the market!

    --
    The war with islam is a war on the beast
    The war on terror is a war for peace
  18. Re:HA! by bacterial_pus · · Score: 2, Funny

    Quick! What rhymes with Ditty?

  19. Dell's never done niches well by jht · · Score: 2, Interesting

    When you look at Dell's strengths, it's always been in mainstream products (PCs, laptops, and servers), significant add-ons to them that get used as revenue boosters (printers, low-end network hardware), and to a lesser extent displays and now TVs. Other branded add-ons like the Axim PDAs and their various MP3 players have never really been a hit, because they're the type of consumer electronics that get bought in person - and Dell doesn't do that. It wouldn't shock me at some point to see Dell drop the PDA line, too.

    They've had enough hiccups in recent months that the pressure to execute is probably building. Dell has never been about "cool", or innovation. They've always been a supply chain-oriented company who makes money by taking a proven technology, building it faster and cheaper than everyone else, and taking advantage of every inventory trick in the book to keep the balance sheet clean. That works great for computers, but virtually nobody would ever buy a MP3 player over the web from them based on that alone. And Dell can't do sexy like Apple can. No wonder Michael Dell always sounds so bitter when he talks about Apple. He's about as much of an Anti-Jobs as any tech CEO could possibly be.

    --
    -- Josh Turiel
    "2. Do not eat iPod Shuffle."
  20. Fiery Death by ThurstonMoore · · Score: 2, Informative

    and not killing people in fiery laptop-related explosions

    Seems like Dell is taking all the blame for Sony's problem. http://www.theinquirer.net/default.aspx?article=33 926

  21. In the summary... by Digz · · Score: 2, Informative
    "...left the Windows-based player market to the four big players -- SanDisk, Samsung, Sony, and Creative."

    Granted, it would be much clearer as Windows Media-based, but I believe that's what the summary was alluding to.

    --
    SYS 64738
  22. Shocked, shocked I say! by saboola · · Score: 2, Insightful

    ..because I thought they left the mp3 market like two years ago

  23. Simple Lesson Learned by twitter · · Score: 2, Insightful

    Windoze Media is a loser. Hell, they gave those things and the music away and people did not use them. A friend of mine got one from his apartment complex as a spiff for not moving. The DRM'd music the RIAA tried to push on campuses was a flop even when they gave it away. LSU never got suckered with that one so my buddy never bothered. He used WMP, as much as it sucks, to load it up and enjoyed it the player. Would he have spent $200 for it? Never. When he gets a new computer and WMP no longer works with his little device, the device is going in the trash. Music is about fun. Cool is easy. DRM is not fun and little devices that don't work everywhere are not easy. If Michael Dell can't push it, no one can.

    As someone else pointed out, easy is when the device shows up as a mass storage device and plays whatever format you have without transcoding.

    --

    Friends don't help friends install M$ junk.

    1. Re:Simple Lesson Learned by Glendale2x · · Score: 2, Insightful

      iPod/iTunes has a lot of DRM? Have you ever used iTunes with an iPod? It's crazy simple and transparent. Remember, Apple *had* to include some kind of DRM to get the distribution rights they did; the record companies demanded it. Even then, it's very light DRM compared to other stuff out there. Easy to strip if you really wanted to. Burn it to CD if you like. As far as DRM goes, it's pretty damn lightweight. Don't like DRM? Rip CD's and just copy the files to the iPod. It's possible Apple gets away with this light DRM because it's tied to a single player, the iPod with iTunes.

      If you had to use approved encrypted headphones to hear the music, like they want with HDTV, then I'd agree with you. Apple has to include DRM, so they do, but it's not hardcore DRM.

      --
      this is my sig
    2. Re:Simple Lesson Learned by toddestan · · Score: 2, Insightful

      On the other hand, Apple uses it's DRM as a tool to keep third parties from selling songs to iPod users, as well as keeping people from loading up songs bought on iTunes to something other than an iPod. That's not transparent in my eyes - actually it's pretty restrictive, despite some of the hoops you can jump through to make it "just work". I'm not a fan of Windows media either, but atleast you get a choice of both music stores and players if you go that route.

  24. Not completely accurate by digitalderbs · · Score: 4, Funny
    instead preferring to stick with PCs, printers, and not killing people in fiery laptop-related explosions.

    I'm a Dell representative, and I'd like to say that this statement is not entirely true. We're also in the business of selling monitors, and we'll continue to kill people in fiery laptop-related explosions.
  25. Uhm.. Apple has a Windows-based player... the iPod by neuroklinik · · Score: 3, Informative
    Dell will still be a third-party reseller of other MP3 players like the Creative Zen, but has left the Windows-based player market to the four big players -- SanDisk, Samsung, Sony, and Creative."


    I'd say that Apple should be in that list of players who make a Windows-based portable audio device. The iPod works on Windows too.

  26. the problem is stock holders by SethJohnson · · Score: 4, Insightful

    I see no reason why any company with enough money and ingenuity can't beat the iPod into second place, it's just a matter of time.

    The bedevelling problem is that public companies have these annoying stock holders who have little patience waiting for a product line to turn a profit. With Dell in particular, they've got razor-thin margins on EVERYTHING, and a bunch of stockholders screaming for profits to double year-after-year. Dell has far less time than a company like Microsoft where they've got huge margins on the OS and office suites, so they frequently win the 'cut off the air supply' waiting game, even when they don't have this 'ingenuity' thing you speak of.

    Seth

    1. Re:the problem is stock holders by mpcooke3 · · Score: 2, Insightful

      Yeah, plus Microsoft have cash reserves the size of a medium sized country and have a record of throwing it at new markets for years if neccessary.
      Dell is not that kind of business.

  27. Windows based? by CODiNE · · Score: 2, Insightful

    left the Windows-based player market to the four big players -- SanDisk, Samsung, Sony, and Creative."

    Strangely iTunes and iPods also work just fine on Windows. Was he attempted to say Windows-centric? Mac-ignoring perhaps? Or did he mean based on PlaysForSure? Microsoft Sponsored? Windows-only? Obviously they aren't all running Win CE.

    --
    Cwm, fjord-bank glyphs vext quiz
  28. Fiery Explosions? by twifosp · · Score: 2, Interesting
    and not killing people in fiery laptop-related explosions.

    Wow, great piece of editorial comment there! I'm not one to defend cooperate giants here, but Sony is to blame for the shoddy electronics not Dell. Dell at least was the first to issue a recall for the battery issue. Apple uses the same batteries that cause fires and they are just NOW coming out with the a recall. They've known about it for a long time now. HP has about 3 million of the batteries in circulation and who knows how many Sony laptops contain the dodgey batteries. Neither of those companies have even issued a warning about the batteries, nor has Sony owned up to the issue and prefers to let the distributors of their energy storing grenades take the fall.

    If you want to flame a company, flame Sony. How exactly does Dell come out looking like the bad guy here? And on an article about MP3 players no less.

    Slashdot is getting as bad as Fox news. Congratulations editors.