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Consumerist Catches Geek Squad Stealing Porn

mekane8 writes "Consumer-advocate blog Consumerist ran a sting operation to catch a Best Buy Geek Squad member searching for and stealing media files from a customer's computer. The article includes the story with screen captures and a video of the technician's actions. From that piece: 'Reached for comment, Geek Squad CEO Robert Stephens expressed desire to launch an internal investigation and said, "If this is true, it's an isolated incident and grounds for termination of the Agent involved." This is not just an isolated incident, according to reports from Geek Squad insiders alleging that Geek Squad techs are stealing porn, images, and music from customer's computers in California, Texas, New Jersey, Virginia and elsewhere. Our sources say that some Geek Squad locations have a common computer set up where everyone dumps their plunder to share with the other technicians.' A related story from a former Geek Squad employee details the decline of the Geek Squad and Best Buy ethics in general."

118 of 686 comments (clear)

  1. The decline of ethics????? by winkydink · · Score: 5, Insightful

    Are you kidding me? You expect these people, who are the low-paid,
    bottom-of-the-IT-food-chain to have ethics? Why are they any different
    from a parking lot attendant or car wash guy? Because they're techies?
    Don't kid yourself.

    Heck, at two companies I've worked for (both big-name, publicly traded),
    they've caught (and fired) one or more sysadmins reading other people's
    email.

    Sadly, The Ethical IT Guy is on the verge of becoming a quaint holdover
    from the previous century.

    Encrypt it, or lose it.

    --

    "I'd rather be a lightning rod than a seismometer." -Ken Kesey

    1. Re:The decline of ethics????? by Applekid · · Score: 5, Insightful

      Are you kidding me? You expect these people, who are the low-paid,
      bottom-of-the-IT-food-chain to have ethics? Why are they any different
      from a parking lot attendant or car wash guy? Because they're techies?
      Don't kid yourself.

      All persons should aspire to live their lives ethically. Rather than have those who do be the exception, it ought to be that those that don't are the exception.
      --
      More Twoson than Cupertino
    2. Re:The decline of ethics????? by rolfwind · · Score: 4, Interesting

      I don't expect the car lot attendant to take my car for joyrides or the carwash guy (if you mean detailer) to steal whatever he finds inside.

      It's not to say that it doesn't happen, but we don't have to pretend they are doing an ethical or good job.

      BTW, I am an ethical IT guy. I don't want to see other people's stuff. I don't look for it either. But some people are so sloppy with their computers they do the equivalent of leaving porno mags or money in the driver's seat. Even then, I really don't care, as long as it isn't something clearly illegal which would put me in a bind I never wanted to be in. I don't think I'm rare. You are correct, you just won't be finding me working for Best Buy or other bottom of the barrel job. But I would imagine that there are enough ethical people starting out in such a job.

    3. Re:The decline of ethics????? by plague3106 · · Score: 2, Insightful

      What does being low paid or at the bottom of a social class have to do with acting morally? Are you saying its ok for poor people to steal, lie and cheat?

    4. Re:The decline of ethics????? by HermMunster · · Score: 2, Insightful

      Must be stealing articles from digg.com. This is yesterday's news there.

      Anyway, complain about the big guys. The little guy is always tempted, but when the big guy does this shit you shut up.

      Remember when the CEO of Seagate said something about regretting making all these high capacity HDDs only to find that they are being used to store all this pirated content?

      Well, how on earth do you think he knew the content was there? His people are violating customer privacy by examining the contents of the drives. Can you imagine finding racy pictures of your wife or girl friend on the internet from these guys stealing your photos off crashed hard drives?

      You should be seriously considering the big guys not some geek that steals some porn. Talk about a tempting situation. That's like putting a steak on the floor in front of a dog and expecting the dog to have self control and not eat it.

      --
      You can lead a man with reason but you can't make him think.
    5. Re:The decline of ethics????? by suv4x4 · · Score: 2, Funny

      Are you kidding me? You expect these people, who are the low-paid,
      bottom-of-the-IT-food-chain to have ethics? Why are they any different
      from a parking lot attendant or car wash guy? Because they're techies?
      Don't kid yourself.


      Is this sort of like a geek defending other geeks here? Everyone jumping to support poor little underpaid geeks in GeekSquad.
      So the thing you lack most when you're underpaid, is actually porn, and they were FORCED, FORCED I tell you, to obtain it from the hard drives of their clients.

      Reached for comment, Geek Squad CEO Robert Stephens expressed desire to launch an internal investigation and said, "If this is true, it's an isolated incident and grounds for termination of the Agent involved.

      What a monster! If he was a reasonable guy, he'd apologize to the guy and promise the whole team a regular supply of porn for everyone, free of charge.

      They also gotta do something about that collection of credit cards, logins and certificates GeekSquad is collecting on another server.
      So, yea.. wait... wait a minute, did he say "termination of the Agent"? Shit, screw it. Go for it, but definitely make a video first, that should be cool to see (I hope they use some sort of built-in explosive, like in Mission Impossible).

    6. Re:The decline of ethics????? by MBGMorden · · Score: 2, Insightful

      Heck, at two companies I've worked for (both big-name, publicly traded),
      they've caught (and fired) one or more sysadmins reading other people's
      email.


      Huh? Where I'm at we have a specific person (used to be me, but I moved to a different position now) who is specifically SUPPOSED to go through all sorts of emails that get stuck aside for containing any "trigger words".

      As to Encrypt it, or lose it. our system would scan for user-level encryption on any outgoing messages and spits them back to the sender. It's considered a security risk (legal and technical) if the message can't be observed by the system and staff, so they are rejected.

      --
      "People who think they know everything are very annoying to those of us who do."-Mark Twain
    7. Re:The decline of ethics????? by kat_skan · · Score: 5, Interesting

      Prying into the personal documents of your customers is not the least bit in a "grey area".

    8. Re:The decline of ethics????? by MBCook · · Score: 4, Insightful

      I hate relativistic points of view. Some things are just not ethical. There are some things that could be quibbled over (grey areas, mostly), but this isn't something people should be debating. It is very widely consider wrong to steal stuff, kill people, invade people's privacy by looking through all their documents and photos without permission, etc. This is not something that needs to be up for debate.

      As for the idea of "why can't we assume most people are nice", I generally do. But you still should be cautious for two reasons. First of all, despite what I'd like to believe a great many people just aren't ethical (and the constant stream of stuff from politicians, sports, stars, and other "role models" isn't helping).

      Second, "God helps those who help themselves." Just because someone else shouldn't do something doesn't mean you shouldn't do something to try to prevent it. If the cross-walk sign says go you still check for cars right? Other people should stop, but they may not... so you look anyway. Whether you should have to or not, you protect yourself.

      That people do this doesn't surprise me. That low paid people who are trained for 2 hours and given little oversight do this surprises me even less.

      --
      Comment forecast: Bits of genius surrounded by a sea of mediocrity.
    9. Re:The decline of ethics????? by HTH+NE1 · · Score: 2, Insightful

      Prying into the personal documents of your customers is not the least bit in a "grey area".
      But what if it was under the aegis of Thinking Of the Children(TM), i.e. finding and catching pedophiles? I'm sure you could find a lot of people having no problem with that (until they find out their own little Billy has been taking pictures of himself using Daddy's laptop's built-in webcam).
      --
      Oh, say does that Star-Spangled Banner entwine / The myrtle of Venus with Bacchus's vine?
    10. Re:The decline of ethics????? by LaughingCoder · · Score: 4, Funny

      Wow! Only 9 posts till Bush is dragged into this thread.

      --
      The more you regulate a company, the worse its products become.
    11. Re:The decline of ethics????? by networkBoy · · Score: 4, Interesting

      I used to be in the photo business, before my company got bought by Ritz Cameras and driven into the dirt.
      We had a policy about porn, if the printer doesn't want to print it, then you wait till someone else (willing) is in to do the work. If the printer is under 18 (we had a couple in my district, mostly on summer jobs) then you had to wait. If it was illegal (animals, etc.) then you better not have used your real name 'cause the cops are coming. If it was Child porn then we beat you up while the cops are on the way (really happened, cops didn't arrest our guy, but told him to hope the CP guy didn't realize he could press charges).

      We had one issue where the girl looked a little young, so we gave the guy a chance to have her, with ID come in and she could pick up the photos. She showed up, and the ID was good (honestly didn't look fake), thing is, her hair was noticeably shorter in the pics and she had turned 18 only a week? before. we let her have the photos, for lack of proof that she was underage, but it made my stomach churn.
      -nB

      --
      whois gawk date unzip strip find touch finger mount join nice man top fsck grep eject more yes exit umount sleep dump
    12. Re:The decline of ethics????? by Rakshasa+Taisab · · Score: 5, Funny

      Forget about ethics, WTF was that guy doing stealing some other guys porn?

      You're more likely to get yourself compatible organs for transplant by shooting some guy on the street, than finding porn that matches your own tastes on a random computer. Even if you get really lucky, there's bound to be more than a handful of images there that will turn you off at the wrong moment.

      But then, who am I kidding... one can't really expect good taste from some random Geek Squad employee.

      --
      - These characters were randomly selected.
    13. Re:The decline of ethics????? by grasshoppa · · Score: 5, Insightful

      When the companies we work for dont act ethical, and are kept from acting ethical due to shareholder constraint, why should we care if we're not ethical?

      Ah, the smell of fresh irony in the morning ( afternoon ).

      You act ethically because you hold yourself accountable for your actions. I do a good job because I want to, because at the end of the day I feel good knowing I did the best I could. Not because if I work hard I'll get a "staff appreciation pin". Kudos from employers come and go ( or often are non-existant ).

      I think that's the problem with this country: Too many people expect their managers to help them with their self-esteem. No one other than yourself should have any hand in that.

      --
      Mod me down with all of your hatred and your journey towards the dark side will be complete!
    14. Re:The decline of ethics????? by RingDev · · Score: 3, Interesting

      Although the leap to Bush is a bit tedious to make this many times in one day... he does have a point.

      How do we prepare our youth for their adult lives when they see society's role models, government officials, sports superstars, members of the church, etc... committing breaches of ethics on a daily basis?

      -Rick

      --
      "Most people in the U.S. wouldn't know they live in a tyrannical state if it walked up and grabbed their junk." - MyFirs
    15. Re:The decline of ethics????? by 1729 · · Score: 3, Informative

      They aren't prying into documents, they are copying media files.
      Yeah, but they aren't necessarily stealing publicly available media files. Now that digital cameras and video recorders are so common, I suspect that a lot of people have homemade media files on their computers. Going through those is absolutely an invasion of privacy.
    16. Re:The decline of ethics????? by Lord+Ender · · Score: 5, Insightful

      Hypothetical question: If you had been working in an area where the "magic" age is 16 or 14, and someone asked you to develop a pic of a 17-year-old, would your stomach still churn?

      --
      A slashdotter who didn't build his own computer is like a Jedi who didn't build his own lightsaber.
    17. Re:The decline of ethics????? by Hjalmar · · Score: 2, Insightful

      No.

      Although the words are often used interchangeably, they are not the same thing. A behavior is ethical because it follows a set of rules that have been rationally determined and (usually) written down. A popular reason for defining a behavior as ethically good or ethically bad is that society as a whole benefits when its individuals follow that behavior. Driving safely is a good example of ethical behavior.

      A behavior is moral because God said it was. Or, in the case of the pope's 10 commandments for drivers, because His messager said so. Driving safely is now also a good example of moral behavior, thanks to the recently minted 3rd commandment of driving.

      But either way, copying people's private files for your personal use is wrong.

    18. Re:The decline of ethics????? by Fallingcow · · Score: 4, Insightful

      That's what I was thinking. If 18.00000001 years doesn't make your stomach churn, but 17.9999995 does, you're probably allowing legality to dictate how you feel about morality, rather than morals.

      There has to be a line somewhere for the law, but in something like this, that extra couple of weeks should have no bearing whatsoever on one's personal feelings. It's irrelevant. Both bother you, or neither does.

    19. Re:The decline of ethics????? by Atomic6 · · Score: 3, Interesting

      I don't think that was the point trying to be made by the grandfather post. It sounded more like he was using the fact that the leaders of the US are unethical as an excuse for US citizens to act unethical.

      --
      "We have exactly as much freedom as we are willing to demand and as we can defend."
    20. Re:The decline of ethics????? by Gospodin · · Score: 2, Insightful

      How do we prepare our youth for their adult lives when they see society's role models, government officials, sports superstars, members of the church, etc... committing breaches of ethics on a daily basis?

      Kids' primary role models are their parents. Be a role model, teach them not to look at politicians as role models (is this not extremely obvious!?), and you'll be OK.

      --
      ...following the principles of Heisenburger's Uncertain Cat...
    21. Re:The decline of ethics????? by MSTCrow5429 · · Score: 4, Insightful

      So does that mean I could examine every single file on your computer, including your e-mail, passwords, financial data, etc, by saying I'm looking for kiddie-porn? What if I come up with nothing at all? Does probable cause not matter? Does it matter that I'm also not a law enforcement agent, much less one with a search warrant?

      --
      Slashdot: Playing Favorites Since 1997
    22. Re:The decline of ethics????? by Dr+Caleb · · Score: 4, Insightful

      Sharing customers personal photos isn't prying into private documents? An auto mechannic isn't likely to find photos you took of spousal abuse under your hood. Interesting ethics.

      --
      "History doesn't repeat itself, but it does rhyme." Mark Twain
    23. Re:The decline of ethics????? by mustafap · · Score: 4, Informative

      >by saying I'm looking for kiddie-porn?

      Please don't call it kiddie-porn. It's child abuse.

      --
      Open Source Drum Kit, LPLC deve board - mjhdesigns.com
    24. Re:The decline of ethics????? by YrWrstNtmr · · Score: 4, Insightful

      Although the leap to Bush is a bit tedious to make this many times in one day... he does have a point.
      How do we prepare our youth for their adult lives...


      How did your parents prepare you? This started long, long before Bush and Co.

      "I did not have sex with that woman..."
      "I looked on a lot of women with lust.."
      "I am not a criminal..."

    25. Re:The decline of ethics????? by Bill,+Shooter+of+Bul · · Score: 2, Insightful

      How do we prepare our youth for their adult lives

      By teaching them through our own personal behavior, and teaching them morality. We can't expect everyone to be perfect or even good, but that doesn't mean that they or we should stop trying. And when we screw up, we have to admit it and try to improve rather than just justifying it by blaming everyone else, or pointing out examples of other people who have done similar things. In other words we must take responsibility for our own actions, as well as holding other people responsible for theirs.

      just my $.02 , but I have the feeling its worth a lot more than that. Like almost a dollar or so, depending on the exchange rate.

      --
      Well.. maybe. Or Maybe not. But Definitely not sort of.
    26. Re:The decline of ethics????? by Maxo-Texas · · Score: 5, Insightful

      Actually... it's more like going in for an oil change and when you get your car, you find out that they opened your trunk, opened your briefcase you had locked in the truck, and copied all your personal documents inside the briefcase. So you return to find your oil changed and your racy picture of your girlfriend up on the wall.

      --
      She was like chocolate when she drank... semi-sweet at first and then increasingly bitter.
    27. Re:The decline of ethics????? by kahrytan · · Score: 2, Insightful

      Are you kidding me? You expect these people, who are the low-paid,
      bottom-of-the-IT-food-chain to have ethics? Why are they any different
      from a parking lot attendant or car wash guy? Because they're techies?
      Don't kid yourself.

      All persons should aspire to live their lives ethically. Rather than have those who do be the exception, it ought to be that those that don't are the exception. I agree with what you said but I would like to make more general and broad term.

      Every member of the Human Race should aspire to better themselves. Because in the end, you loose it all.

      What do you want your legacy to be, a Brutal Dictator or the next great Nobel Prize winner? How much can you contribute to humanity before you die?
      --
      \
    28. Re:The decline of ethics????? by HTH+NE1 · · Score: 2, Insightful

      So does that mean I could examine every single file on your computer, including your e-mail, passwords, financial data, etc, by saying I'm looking for kiddie-porn?
      No, it doesn't. Was I not clear on that point? The ends do not justify the means.

      But you should expect it and only be surprised when they don't.

      Does it matter that I'm also not a law enforcement agent, much less one with a search warrant?
      Don't be surprised when evidence from an illegal search by a citizen not operating under color of law enforcement is allowed into evidence in court, and that citizen not have to face any charges of electronic trespass (no reasonable expectation of privacy, no technician-client privilege).

      If you have anything questionable on your machine, even just one illegal installation of pirated software, you don't want anything to do with outside service of your device. Anything they find that is illegal they'll have to report, because they don't know they aren't being tested for failure to not report (the law wants reliable snitches doing PC repair).

      Indeed, you should expect data retention policies to be expanded to PC repair business being required to clone clients' hard drives for possible subpoena later.

      IANAL.
      --
      Oh, say does that Star-Spangled Banner entwine / The myrtle of Venus with Bacchus's vine?
    29. Re:The decline of ethics????? by Si · · Score: 2, Insightful

      If it's wrong, it's not a grey area.

      --


      Why is it that many people who claim to support standards have such atrocious spelling and grammar?
    30. Re:The decline of ethics????? by MenTaLguY · · Score: 4, Insightful

      Of course, on the other side of the coin, there's also the issue of a pedophile working for GeekSquad acquiring pictures and personal information on your children.

      --

      DNA just wants to be free...
    31. Re:The decline of ethics????? by lymond01 · · Score: 4, Insightful

      Yes, it's called integrity. You stand for what you believe in, no matter what others do. Not to be confused with stubborness, which is standing for what you may or may not believe in simply to spite others.

    32. Re:The decline of ethics????? by eln · · Score: 4, Funny

      It could be worse: you could work in IT. I tell other parents I work as a piano player in a brothel in order to avoid the embarrassment.

    33. Re:The decline of ethics????? by nwbvt · · Score: 4, Funny

      Umm, this is /., analogies that have to do with having racy pictures of your girlfriend will go over the heads of many people here. Thats especially true of those who think this is a gray area, as I'm guessing for them stealing pictures of someone's wife or girlfriend from their computer is probably the closest they will ever get to having a significant other.

      This is also why you generally don't want to let the Geek Squad (or any other tech support company) kids into your house...

      --
      Mathematics is made of 50 percent formulas, 50 percent proofs, and 50 percent imagination.
    34. Re:The decline of ethics????? by MadUndergrad · · Score: 2, Funny

      $1500/week + 5% gross + being a photographer in the adult industly? Sir please hand in your geek card and kindly strap yourself in to this rack.

    35. Re:The decline of ethics????? by Evanisincontrol · · Score: 3, Insightful

      "Insightful"?

    36. Re:The decline of ethics????? by UncleTogie · · Score: 2, Interesting

      This reminded me of a news article I'd seen a number of years back, concerning South Carolina. They actually recommend/allow/indemnify a computer tech searching your hard drive for child porn. Link found here:

      Anyone know if this is still the case?

      --
      Don't tell me to get a life. I'm a gamer; I have LOTS of lives!
    37. Re:The decline of ethics????? by ScolopendraGigantea · · Score: 2, Funny

      $1500/week + 5% gross + being a photographer in the adult industly? Sir please hand in your geek card and kindly strap yourself in to this rack. No, no, no. He said he didn't want to be in that industry.
    38. Re:The decline of ethics????? by Thing+1 · · Score: 5, Insightful

      Please don't call it kiddie-porn. It's child abuse.

      This may be unpopular, but how can numbers possibly be a significant enough threat to land one in prison? (A digital image file is a very large number.)

      Yes, by all means, find the people who perpetrated the original crime of your term child abuse (or more emotionally, sexual assault of a defenseless child), and bring them to justice.

      However, once a society makes owning a number a crime, it makes it very easy to "frame" people who hold unpopular-but-not-illegal beliefs: just push some child pornography into their computer, or easier, "find" some photos in their car.

      This is very scary stuff. I am ashamed that we have made it illegal to have a number (or a photo), not out of any desire to obtain and retain said numbers or photos, but simply because the threat of abuse of this type of law is obvious and has already happened (witness RIAA witch hunts).

      And the reason it's scary is because I truly care about the injured victims and want restitution. Going after third parties does not help, and creates a police state in which unpopular beliefs like mine can be silenced through selective evidence planting.

      Similarly, felons should retain the right to vote, especially since having the wrong number can make you a felon.

      --
      I feel fantastic, and I'm still alive.
    39. Re:The decline of ethics????? by VGR · · Score: 2, Insightful

      If it was Child porn then we beat you up while the cops are on the way (really happened, cops didn't arrest our guy, but told him to hope the CP guy didn't realize he could press charges).

      Wow, awesome. Vigilante justice. You must be so proud.

      Believe it or not, "truth and justice for all" does not mean "justice for all, except the people we're pretty sure don't deserve it." The whole point of the American system is that a fair legal system is far more qualified to punish people than you and your thug buddies. You are no better than a villager with a pitchfork going after Frankenstein's monster.

      I'm not saying you should have done nothing at all. Holding or stalling him until the police arrived would have been appropriate. Or at least getting his license plate.

      We had one issue where the girl looked a little young, so we gave the guy a chance to have her, with ID come in and she could pick up the photos. She showed up, and the ID was good (honestly didn't look fake), thing is, her hair was noticeably shorter in the pics and she had turned 18 only a week? before. we let her have the photos, for lack of proof that she was underage, but it made my stomach churn.

      Made your stomach churn? What the hell?

      If it was a picture of a guy with a seven-year-old, I would agree. But a girl who might have been a week less than eighteen?

      There is nothing sick or wrong about having sex with a 17-year-old girl; it just happens to be illegal in a lot of places. If you happen to be gay, that's fine. If it made your stomach churn for any other reason, there is something wrong with you.

      --
      The Internet is full. Go away.
    40. Re:The decline of ethics????? by eat+here_get+gas · · Score: 3, Insightful

      Bullfuckingshit! Whatever I put on my computer is MY PERSONAL STUFF, whether I got it publicly or not. The guy looking under your hood CAN because there is the "reasonable expectation" that HE HAS TO!

      OTOH, while I "allow" someone to PERUSE my files for diagnostic purposes, COPYING MY FILES has absolutely NO "REASONABLE EXPECTATION" AT ALL!

      wake the fuck up, man...

      --
      the significance of a signature is insignificant
    41. Re:The decline of ethics????? by blacklint · · Score: 3, Insightful

      Saying an image file on a computer is just one big number is like saying humans are just a bunch of carbon atoms. It's a failed analogy. So the next time someone steals your car, you can just shrug it off and say, "oh, those silly carbon atoms!" (Sorry I can't properly attribute that, but I forgot the original source).

    42. Re:The decline of ethics????? by nahdude812 · · Score: 2, Interesting

      If there isn't demand, then there isn't supply. Meaning if noone seeks child porn then no child porn will be made. We can extend this to say that if we can reduce the demand for child porn, we can reduce the number of children abused to create it.

      Also, that bomb I made is only a bunch of protons and electrons. A very specific configuration of them, but if society makes owning protons and electrons a crime, this is very scary stuff.

      You don't evaluate things as their most basic parts, you evaluate them at high functional parts.

      And actually it's not really a big number at all, it's a whole bunch of small numbers, and it's not even that, it's a whole bunch of magnetic charges or perhaps little holes burned in a media substrate. What it's made of doesn't matter, something that can only reasonably be arrived at by abusing and permanently emotionally damaging children.

    43. Re:The decline of ethics????? by eli+pabst · · Score: 4, Insightful

      They aren't prying into documents, they are copying media files. Its quite a big difference. It's not more of an invasion of privacy than the guy at the auto shop looking under the hood to see what you are running. That's the most ridiculous thing I've heard in a while. They were paid to install iTunes. How does digging through various personal folders for image files and then copying pictures of bikini-clad women to a USB drive have anything fucking remotely related to do with "installing itunes"? Maybe you have some version of the iTunes installer that I'm missing out on.
    44. Re:The decline of ethics????? by Atroxodisse · · Score: 2, Insightful

      First, I'd like to say you people are demented. Just because your victim is an idiot doesn't mean it's ok. Who calls GeekSquad in the first place? It isn't anyone who even knows what encryption is. They don't have a clue what you're doing. They know how to do about 10 different things on the computer that they learned by muddling through it and they don't stray outside that. If you think it matters who the files belong to then you're just plain ethically challenged. It's called privacy. Look up the word. Look up your right to it in the constitution. The government can't break your privacy and some underpaid shit from GeekSquad sure as hell can't break it either.

      I'm guessing that a lot of the GeekSquad employees feel justified because of what some of their customers ask them to do. I worked as an underpaid IT shit and I got ethically questionable requests from customers all the time. From wanting me to use a pirated OS to wanting me to backup their pirated software. I'm sure you all don't find a problem with that either. Work one day as a programmer and you'll change your tune.

      --
      Read my short stories - You won't regret it.
    45. Re:The decline of ethics????? by Thing+1 · · Score: 5, Interesting

      If there isn't demand, then there isn't supply. Meaning if noone seeks child porn then no child porn will be made. We can extend this to say that if we can reduce the demand for child porn, we can reduce the number of children abused to create it.

      The only way to reduce the demand is to eliminate all humans.

      We are driven by basic desires. One of these desires is to ensure that we are genetically related to the children that we spend our resources in rearing. Prior to contraception, the best way to achieve that was to impregnate a woman as soon as she is capable of being impregnated. Sooner is wasted energy (from a biological perspective, because she won't end up pregnant), and later runs the risk that someone else (the alpha male perhaps; we are tribal/herd-like still) has previously impregnated her and #2 will be rearing #1's child, not his own.

      The problem with the above factual analysis is that women reach biologically reproductive age much sooner than the law allows them to be sexually active.

      Yes, there are sickos out there who create and consume abuse of infants and 8-year-olds. That does not mean that we should, as a society, attempt to cause the greatest amount of collateral damage while bringing these abominations of life to justice!

      My great-great-great-grandmother was legally married at 13. Our laws have changed; our bodies have not.

      I hope that it is plain that nowhere in here am I defending those who abuse children, create child porn, or distribute and use it. I'm simply stating that creating laws that outlaw possession of anything (including drugs, books, and money[1]) makes it very easy to punish someone who hasn't actually committed a crime.

      [1]--If you don't declare that you're taking more than $10,000 through an airport (perhaps only for international flights, I'm not positive), the police are allowed to take it. Similarly, the RICO laws allow them to plant some coke in your car, then confiscate the car and sell it at auction; even if you have the ability to defend yourself legally, the car is gone. Same goes with houses, yachts, and other large-value items; there have been documented cases of abuse of this law, so I'm again ashamed that we allow it to persist. It is blatantly unconstitutional, as are the drug laws; back in the 20's it took a Constitutional Amendment to outlaw alcohol, but we've allowed our rights to erode so much that we even outlawed the amino acid Tryptophan (naturally occurring in turkey, as we experience every Thanksgiving) for almost ten years (1991 to 2002).

      I agree that eliminating the demand would make the supply less profitable. That works with all commodities. But you've gotta change biological nature (not even human nature; all organisms want to maximize their resource expenditures on their own genes, and minimize said expenses on others' genes (yes, adoption and "altruism" are exceptions, but you'll generally find a self-serving motive for the latter, perhaps as simple as "feeling better", and the former is usually the path of last resort when unable to bear children of one's own, celebrities excepted)). And we haven't done such a good job at eliminating demand of any of the "vices" that we've made illegal; alcohol prohibition helped create the mafia, and current drug prohibition is dividing our populace and disenfranchising far more blacks than it does whites (by making drug crimes felonies, and selectively prosecuting, we are taking away their right to vote).

      And, sure, forget that digital images are numbers; forget the idea of taking things at their lowest level. Let's look at the highest level: we are imprisoning people because they possess evidence that a crime was committed. They had nothing to do with the crime. Again, this scares me because it can be abused so easily. And since it's linked to the "won't somebody think of the children" meme, using it as planted evidence will likely always be a way to control unpopular-but-not-illegal people.

      Like, for instance, a rival senator.

      --
      I feel fantastic, and I'm still alive.
    46. Re:The decline of ethics????? by Thing+1 · · Score: 3, Insightful

      Furthermore, if you're NOT going to treat finding child porn on someone as serious, then you've automatically given true offenders a plausible way out.

      "If you're NOT going to treat finding a hammer on someone as serious, then you've automatically given skull crushers a plausible way out."

      See how ridiculous it sounds when it isn't "about the children?"

      The people who we should spending our tax law enforcement dollars on are the people who are actually and actively creating victims. Someone looking at a picture (or in possession of a hammer) is not doing anything to create a victim. It's when the child abuse happens, or the hammer is swung at a skull, that the crime takes place.

      But I'm not defining the law, simply finding holes in its application. I apologize if I have offended you.

      --
      I feel fantastic, and I'm still alive.
    47. Re:The decline of ethics????? by badasscat · · Score: 2

      Maybe I'm too young or too socialist, but if you want something private, don't put it in an accessible area.

      Great. Give me your address so I can come steal your car out of your driveway.

      Oh, it's in a garage? I'll just rent a flatbed and take that too. It's in an accessible area, so it's ok, right?

    48. Re:The decline of ethics????? by vertinox · · Score: 2, Insightful

      They were paid to install iTunes.

      Actually, I think that is the biggest crime right there.

      --
      "I am the king of the Romans, and am superior to rules of grammar!"
      -Sigismund, Holy Roman Emperor (1368-1437)
    49. Re:The decline of ethics????? by Thing+1 · · Score: 2, Interesting

      Thank you for understanding.

      Most other responses lump me in with the sickos because I appear to be defending their behavior, which I most certainly am not. That's why I started this mini-thread with "This may be unpopular." I realized the type of vitriolic responses it would garner, and I thank you for your civility.

      I disagree with your first paragraph, but you're right, the hammer is the object prior to the injury whereas the child porn is the evidence of the injury. To be completely accurate, it is not carrying around the hammer, or bloodied skull remnants, it's carrying pictures of the murder. "Faces of Death" is not illegal to possess, as another response mentioned.

      I agree that it may be able to be traced back to the creator. That's a fairly slippery slope, though; many people download porn (of any kind) via Usenet or Freenet, both of which are basically untraceable.

      I suppose another perspective is, what percentage of people in possession of these images are creators of them? And for what percentage is the possession actually an alternative to creating them -- which means that fewer children would actually harmed by not making possession illegal?

      You're right, I don't have all the answers, but I think I have some useful questions.

      --
      I feel fantastic, and I'm still alive.
    50. Re:The decline of ethics????? by eli+pabst · · Score: 2, Insightful

      The smart thing to do, given that there aren't even basic ethics or civics classes being taught anymore in public school, is to assume that is is eminently possible that your files might be looked through. IMO, I think that whether this was the "smart" thing to do is the irrelevant part. Sure it's stupid to walk down the street with a wad of $20 bills in my hand, but that doesn't make it ok for someone to steal it. The job they were paid to do did in no way require them to be looking through those files and as such the owners had a reasonable expectation of privacy.

      This is through no real fault of the kids in question, other than that they are the ones who transgressed, but rather the society, mainly the parents, that brought them up. While I strongly agree that good parenting is a huge component, everyone knows that taking other peoples stuff is wrong and you have to take personal responsibility for your actions at some point.
  2. Best Buy had ethics by genner · · Score: 5, Funny

    really?

  3. Well, OK by blaster151 · · Score: 5, Interesting

    It's hard for me to get worked up about this.

    I doubt that these guys are obtaining and distributing files that couldn't be obtained for free using a good BitTorrent client (albeit also illegally). I mean, sure, most managerial types agree that you shouldn't do that stuff at work, but aside from the misuse of on-the-clock time, is it much different than a bunch of college roommates using a shared network directory for their downloads?

    Stealing homemade sex videos and that sort of thing from customers' computers is another matter. That would be a pretty major invasion of privacy and should be grounds for substantial, per-case lawsuits. I suppose it would be hard for a corporate overseer to distinguish between "legit" and privately owned media in that situation.

    Home videos? Private diaries? Love letters? Stay out, Geek. But "media" . . . as a customer, what have I lost, exactly? To be honest, I'd rather have a competent technician solve my configuration problems and help himself to my MP3 directory than have to waste time with ignorant first-level servicepeople in a tightly overseen, "theft-free" big-box environment.

    1. Re:Well, OK by Anonymous Coward · · Score: 5, Funny

      So stealing homemade movies is an invasion of privacy, but prowling through everything to find them in the first place isn't. Got it.

    2. Re:Well, OK by BrowserCapsGuy · · Score: 2, Interesting

      I agree. There is a large distinction between copying files unique to you or your computer, and media files that reside on both your computer and thousands of others.
      Will you still have that same opinion when the tech person steals your DRM-free iTunes files that are loaded with personal information, puts them on a P2P network, and next thing you know the RIAA is suing you for illegal file sharing?
      --
      Alright! I know I'm in there! If I don't come out, I'll have to come in after me!
    3. Re:Well, OK by krazo · · Score: 2, Insightful

      Stealing homemade sex videos and that sort of thing from customers' computers is another matter.

      Watch the video from TFA. That's what he does (on a smaller scale.) He downloads personal photos including vacation photos of a girl in a bikini on the beach. He notices that as well and doesn't delete them.

      He didn't LOOK at the porn but it might have been homemade. Who knows? The article makes a good point. Once the computer's broken, you can't necessarily clean it up. If your comp won't start but you happen to have sex videos and nude photos (or equally private but more mundane things) on your desktop. . . well . . .

      It doesn't have to be porn. It could be important business files, personal writing, etc. If it's copyrighted material, that's one thing. If it's personal material, that's completely different. And the guy they caught definitely wasn't bothering to distinguish.

  4. It sounds like by Nybble's+Byte · · Score: 2, Funny

    Geek Squad ought to get a grip. Oops, maybe that's the source of their problem.

  5. Whoa... whatever happened to 'it's not stealing' by CajunArson · · Score: 3, Insightful

    Hold on, my hypocrisy meter just went red.....
        If this was any of you guys downloading stuff off Bittorrent all we'd here is "It's NOT STEALING WAAHH!!!"
    However, now if the guys at GeekSquad do the exact same thing it's now 'stealing'....
    So what you are saying is that if I get something from Bittorrent over my comparatively slow link that's not stealing, but being efficient about it (which these guys seem to be) is now 'stealing'. Check.

        Oh, and don't even try that: 'But on Bittorrent it's OK since I have permission' bit with me, unless you yourself made the content (and for the love of God I hope it ain't Porn), your 'permission' is about as relevant as me giving you 'permission' to buy the Brooklyn Bridge.

    --
    AntiFA: An abbreviation for Anti First Amendment.
  6. geek squad != professionals by SolusSD · · Score: 2, Informative

    Geek Squad/Best Buy employees are no different than walmart employees, and it doesn't require any more IT knowledge than a wallmart janitor would need to get the job. When I work at "the Buy" I remember the *procedure* for fixing a computer was reformat and reload. These aren't professionals and, while what happened was wrong, it shouldn't surprise anyone.

    1. Re:geek squad != professionals by suv4x4 · · Score: 2, Funny

      Geek Squad/Best Buy employees are no different than walmart employees, and it doesn't require any more IT knowledge than a wallmart janitor would need to get the job. When I work at "the Buy" I remember the *procedure* for fixing a computer was reformat and reload. These aren't professionals and, while what happened was wrong, it shouldn't surprise anyone.

      Oh COME ON, man! Get a grip on reality. Have you seen their ads? These guys are practically superheroes. In fact, make sure you take out all kryptonite out your PC tower case before handling it to a GeekSquad agent.

    2. Re:geek squad != professionals by PsEvo · · Score: 4, Interesting

      Agreed. I applied for Best Buys and they gave the job to some guy who didn't even know what Linux was and used to work in fast food. I have a degree in computer science and 7 years IT experience and I didn't get the job. He had better communications skills.

      --
      "ATI cards are like buses...They're huge, red and have bad drivers."
    3. Re:geek squad != professionals by PsEvo · · Score: 2, Interesting

      I see what you're saying. I applied to best buys with the understanding that the Geek Squad has very intelligent and qualified personel, and were paired generously. The employment here in Eugene, Oregon is not good, especially for IT. I applied to Best Buys as a part time job while I was in school. The guy had heard of Linux but he was under the impression that it was a piece of software that ran on Windows, as opposed to replacing the entire OS completely. I must agree with the beginning of your post though, perhaps they were looking for someone less qualified. I would of enjoyed working there as opposed to some large stressful corporation. I'm not in it for the money, just an easy and fun work environment.

      --
      "ATI cards are like buses...They're huge, red and have bad drivers."
  7. That must be how... by MontyApollo · · Score: 3, Funny

    That must be how they always catch the child porn guys that are having their computer worked on. A technician always "just accidently discovers" it.

    1. Re:That must be how... by Anonymous Coward · · Score: 3, Interesting

      (Posting anon. for obvious reasons.)

      That must be how they always catch the child porn guys that are having their computer worked on. A technician always "just accidently discovers" it.

      That's exactly what I did. Once.

      I was preparing to format a hard drive returned to us by someone. Found some truly disgusting JPGs in a folder named 'Family Photos". The country where this occurred makes it a crime not to report child pornography, so I was stuck in a tough situation. I had to decide whether our ethical standards concerning the customer's privacy had precedence, or the criminal code.

      I went home and thought about it for two hours, then decided that my moral responsibility trumped my ethical duties. I turned the hard drive in to the police.

      That decision ended up costing me my job, and ultimately made it impossible for me to stay in that community. The person implicated was well-known and widely respected. I stuck to my guns, and stood by my decision, but eventually had to leave, because people no longer trusted me. Ironic, isn't it, that being honest and demonstrating a better moral compass than most can come at such a high price?

      Justice was done, however, when a year later 3 adult women came forward and accused the same person of molesting them when they were children. He was sent to prison.

    2. Re:That must be how... by DerekLyons · · Score: 3, Interesting

      I was preparing to format a hard drive returned to us by someone. Found some truly disgusting JPGs in a folder named 'Family Photos". The country where this occurred makes it a crime not to report child pornography, so I was stuck in a tough situation. I had to decide whether our ethical standards concerning the customer's privacy had precedence, or the criminal code.
       
      I went home and thought about it for two hours, then decided that my moral responsibility trumped my ethical duties. I turned the hard drive in to the police.

      Huh? The moment you looked in the folder - you proved you had neither morals or ethics. You turned him in in an attempt to make yourself feel better and to make up for your failure.
       
       

      That decision ended up costing me my job, and ultimately made it impossible for me to stay in that community. The person implicated was well-known and widely respected. I stuck to my guns, and stood by my decision, but eventually had to leave, because people no longer trusted me.

      You prove yourself untrustworthy by snooping - and then you blame the community for treating you as untrustworthy?
  8. I'd be more pissed off if they DIDN'T do it. by Leptok · · Score: 3, Funny

    Goddamn, I want geeks to fix my computer, and any "technician" who DIDN'T do it must not be a geek to begin with.

  9. I would by ArcherB · · Score: 3, Interesting

    Well, wouldn't you?

    --
    There is no "I disagree" mod for a reason. Flamebait, Troll, and Overrated are not substitutes.
  10. Not just an isolated incident. by Anonymous Coward · · Score: 5, Interesting

    I quit working for the Geek Squad about 8 months ago, and have since quit the IT field altogether, but I can safely say this was not an isolated incident. It was a common occurrence, at multiple locations I had worked at, to copy customer files onto flash drives or even burn them onto CDs. We also did have a computer set up at the store's expense for the sole purpose of caching whole copies of customer hard drives for "archival" if they purchased a data backup. (It was helpful as sometimes the customers would destroy the DVDs we burned for them and we were able to give them another set, but it was also routinely plundered with searches for *.jpg and so forth.)

    This wasn't something I ever did, mainly because I had my own pornography to look at and never came across anything even remotely interesting in any other way, but other "Agents" would do it on a routine basis.

  11. Thoughts from the TGIFA part of my brain by Red+Flayer · · Score: 5, Funny

    Oh, FFS. It's not stealing, it's illegal filesharing.

    I, for one, sympathize with the perps here. Who would begrudge the Best Buy Geeksquad drudges some cheap thrills? Besides, if they're busy sharing porn, that makes it less likely they're doing something awful to the innards of Auntie Mae's PC... I would hope.

    My real feeling on this, though, are that it's all part of Best Buy's sales model. They can get a lot of customers to purchase an additional 120-gig hard drive if it comes preloaded with porn.

    Also, did you notice they now sell tissues and lotion? It's all about synergistic product lines, folks.

    --
    "Trolls they were, but filled with the evil will of their master: a fell race..." -- J.R.R. Tolkien on Olog-hai
  12. Re:Whoa... whatever happened to 'it's not stealing by Moridineas · · Score: 5, Interesting

    I more or less agree with you... however, the one difference is the invasion of privacy aspect. Like you say, who knows if those video files are porn, home videos, secret business files, whatever.

  13. Re:Whoa... whatever happened to 'it's not stealing by Anonymous Coward · · Score: 3, Insightful

    The issue isn't GS guys stealing a customer's porn. It's the tech stealing the customer's HOME MADE porn.
    Like pictures of the customer and his gf getting it on, for example.

    That's quite a bit different.

  14. I've done it. by BKX · · Score: 5, Interesting

    I ran a computer repair shop (note that I said "ran" not "worked at"), and this practice of "stealing" porn, music and movies was practically company policy. In fact, that's pretty much all we did. Ninety percent of repairs went like this:

    1) Backup customer data (read: customer's porn, music, movies and various documents. Occasionally saved games)
    2) Copy over WinXP syspreped mini-image, wiping hard drive.
    3) Fix partition table.
    4) Run through XP mini-install.
    5) Grab any straggler updates.
    6) Copy back customer data.
    7) Delete crap we don't care about from backup.
    8) At the end of the day, copy porn, music and movies that don't suck to my laptop and clean the image/backup server.

    (In case you didn't realize, 90% of repairs are people who got so much spyware and viruses that a wipe is just faster. Especially with the mini-image (which is just a copy of XP/2k, fully updated, with all the various media players and firefox, that's been syspreped and shrunk down to the minimum (with ntfsresize on Knoppix). On first boot, XP will auto resize the fs to the maximum if the fs is smaller than the partition.))

    This was some time ago (read: long enough ago that the statute of limitations applies), but I see no reason that it doesn't still work like that. I mean, come on, it's faster than bittorrent.

    1. Re:I've done it. by Penguinisto · · Score: 4, Interesting

      I ran a computer repair shop (note that I said "ran" not "worked at"), and this practice of "stealing" porn, music and movies was practically company policy.

      I hope you never apply for any sysadmin position anywhere, until/unless you lose that kind of attitude.

      Seriously - that's 100% pure asshattery on your part (and I don't give a shit what files were involved, or how clueless the person storing 'em there), and may well explain why you don't "run" a shop these days.

      If you can't prove yourself worthy of a position of trust, then GTFO out of this business. We have enough problems with pry-happy vendors, corporate espionage, and the incidental script kiddies - we have precious little tolerance or room for pathetic little asshats who would compromise their own professional ethics just to get his or her movie and pr0n fix.

      At home, w/ friends, or at a LAN party (that is, if the others are into sharing), or elsewhere... go for it; copy your ass off with nary a peep from the likes of me. But at work? Shitting where you eat? Sibling's right, there is no statute of limitations on douchebaggery.

      /P

      --
      Quo usque tandem abutere, Nimbus, patientia nostra?
    2. Re:I've done it. by dballanc · · Score: 5, Insightful

      I ran a repair shop too, but stealing or even viewing customer files was NOT company policy. We did steps 1-6 and then told the customer we'd keep their backup for at least a week 'just in case'. We also deleted the backups on request of course.

      Unfortunately, thumbnail previews and accidental views sometimes showed me far more than I wanted to see. I think the worst was when a client warned me about the porn videos of his wife, and ASKED me to critique them. That's just creepy. I gave her a B- (hey, it's like an accident, you HAVE to look).

      Ethics mean everything if you want to truly grow a business. You don't gossip about other clients, you look away when they type their password, you try not overhear conversations (and if you do, you mentally stuff those tidbits into a bag, tie a concrete block around them, and throw them to sink in the pool of forgotten memories). It's not just out of consideration for them, but it gains you trust and respect. It's also just the right thing to do.

  15. Re:Whoa... whatever happened to 'it's not stealing by halcyon1234 · · Score: 4, Insightful
    Maybe there's a level below -1, but I don't see any whining posts.

    If someone wants to copy my \music\mp3 directory, more power to them. But, as another person posted, if they go into my \documents\creative_writing I'd be a bit ticked. I'll admit that. Mostly because unlike the music directory, none of the stuff in there is for public consumption. Also, the mp3 directory is 100% reproducible from public networks. It's already out there. Them taking a copy of all my mp3s is just a way for them to save time and bandwidth. My personal files, on the other hand, aren't.

    Of course, as a use case this isn't likely, because I wouldn't buy a computer from Best Buy, let alone entrust them with repairing my box. (And of course, I can fix my own damn computer, so...)

    This isn't a matter of stealing or copyright or anything like that. It's an invasion of privacy. Best Buy is giving you a contract (both social and written) saying that they respect you private data, and that you can trust them. If their employees root around in stuff they shouldn't, that's a breach of privacy.

    Plus, it's a chance to lay down a strawman beat on Best Buy, and who wants to pass up that opportunity?

  16. Cuts both ways by Applekid · · Score: 2, Insightful

    Insterestingly enough, a while back on that same blog, there was an article about how Geek Squad snooping around some customer's computer revealed he had child porn.

    While computer repair regulations don't exist like, say, auto repair regulations do, at the time I wondered if it would become compulsory for a computer repair shop to search and disclose child porn and similar because won't someone please think of the children.

    If you have a safety deposit box at a bank, you're entrusting them not to open it while you're away and look at all the sparklies. If you take your clothes to a cleaner, you entrust them not to wear it out on the town ala. Seinfeld. If you get your car fixed, you entrust them not to wade through those papers in your glove compartment and snicker at that condom from 1974. I think it's a reasonable expectation that you'll have files not related to your problem remain unexamined.

    Were it my repair shop, the first thing I'd think of is "wow, we're so not busy right now my employee has the time to search for goodies on client computers?"

    --
    More Twoson than Cupertino
  17. It's the home photos that are the problem by JumperCable · · Score: 3, Insightful

    Look. Most comments aren't seeing the picture here. It's not the copying of some 3rd party pron that is the issue. It's the copying of private made at home pictures that are the concern.

  18. Not surprised at all honestly... by greymond · · Score: 2, Interesting

    Over a decade ago when I used to work at CompUSA the tech department did the same thing. If someone brought in their system to be worked on, the tech goes through it and sees what the problem is. Along he way if the person has a collection of porn, music or videos that we found interesting for whatever reason we would always copy them over to our jazz drives or external hard drives.

    Oh and if they had child porn - we'd call the police.

  19. ultimate defense by Khashishi · · Score: 3, Funny

    fill your hard drive with goatse

  20. Geek Squad != IT by blhack · · Score: 2, Informative

    Geek squad is on about the same level as the kid down the street. We have ALL done that, some family friend, or neighbor, or whatever needs their computer fixed, so we fix it for them. How many of you have honestly worked on a neighbors computer without at least taking a look into ~\My Music\? It goes with the territory and people know it. You cannot honestly tell me that your average consumer takes their computer into the geek squad to have it fixed and expects that they are getting top level support. If you had a bunch of home made pr0n, or private pictures, videos, files, etc on your computer, don't hand it over to some mouth breathing idiot behind a geek squad counter.

    --
    NewslilySocial News. No lolcats allowed.
  21. Stealing is by Gonoff · · Score: 2, Insightful

    when you take something from someone and deprive them of it.

    If someone makes copies of files they find on my PC, they are invading my privacy and that is bad. They are not stealing from me. I still have all my pictures.

    If I have found that someone has invaded my privacy in this way, I will be unhappy but I should not accuse them of theft!

    --
    I'll see your Constitution and raise you a Queen.
  22. Best Buy is skeevy. by Vellmont · · Score: 2, Interesting

    I really dislike going into a Best Buy. I always get this dirty kind of feeling from 80% of the people who work their. They give the impression of being just scumbag salesmen that can't hide the fact they're scumbag salesmen. Geeksquad guys stealing porn is hardly surprising.

    A few months ago I was looking at TVs, and the sales guy was this young kid who just oozed sleeze. (If you've ever met a bad sales guy you know what I mean). He was trying to push a certain TV. I went over to Circuit City a few blocks away to see if they had any better prices. I actually wound up buying the same model this BB salesguy was trying to sell me, but the CC guy didn't try to push too hard. He of course tried to upsell my on an HDTV, but he at least had the instincts to back off a little.

    Recently I was at Best Buy because they had nice quality speakers really cheap. I checked the website price, and went to the store. The price at the store was higher than the website price, so I asked the sales guy. He went to a terminal, went to the INTERNAL website (the dodge I already knew about from a few lawsuits against BB for this deceptive practice), and proclaimed I was incorrect. Of course I complained and eventually got the website price.. but it left me feeling even more uneasy about how Best Buy isn't the most honest, or trustworthy retailer.

    Oh, and don't forget about the racketeering lawsuit filed against Best Buy. Not so great a track record.

    --
    AccountKiller
  23. Don't be the anti-spam guy by bill_mcgonigle · · Score: 2, Interesting

    Heck, at two companies I've worked for (both big-name, publicly traded),
    they've caught (and fired) one or more sysadmins reading other people's
    email.


    Typically the guys charged with, "get rid of this SPAM in my InBox!". Yep, I've seen it first-hand, when they don't like the anti-spam guy they go after him for 'reading other people's e-mail'.

    --
    My God, it's Full of Source!
    OUTSIDE_IP=$(dig +short my.ip @outsideip.net)
  24. Re:Whoa... whatever happened to 'it's not stealing by Control+Group · · Score: 2, Insightful

    No. In fact, I haven't seen a single post saying that (note: I'm browsing at +2, so I may have missed some). Moreover, I've seen several posts (like this one) reiterating that it isn't stealing.

    So, frankly, I think your hypocrisy meter needs recalibration. Or are you calling it hypocrisy because Consumerist calls it stealing, while Slashdot (often, perhaps even generally) doesn't? 'Cause that strikes me as a sort of weird definition of hypocrisy. I mean, I wouldn't normally call my boss hypocritical for not giving me a raise when my wife thinks I deserve one.

    For the record: copyright infringement isn't stealing, though it may be unethical. Copying people's porn stashes off their hard drives isn't stealing, though it may be unethical (due primarily to the - naive - presumption of privacy that consumers likely have).

    --

    Reality has a conservative bias: it conserves mass, energy, momentum...
  25. Bwhaha by Alari · · Score: 2, Informative

    When I worked for a huge non-chain computer store in Massachusetts, technicians would SCOUR every single computer which came in for service looking for porn. I think they had 100 gigs collected from dozens of customer's computers, back in the day when 100 gigs was a lot... Every other computer store / computer service place does the same thing. Why? BECAUSE THEY ARE GUYS. THEY HAVE TESTICLES. OF COURSE they're going to hunt for porn.

    To be honest, I'm surprised that this is a surprise to anyone. I think the average tech opinion on this is that if you have things you don't want others to see on your computer, you damn well better not mess it up to the point where you have to take it in for repair, or be smart enough to fix it yourself. (And yes, the majority of repairs are only necessary because people click the "OMG PRAWN!" banner ads and then wonder why they have popups and spyware on their system...)

    --
    I use Windows... like a two dollar wh.. why don't I just go ahead and not finish that sentence.
  26. As a former blue-shirt... by Aquitaine · · Score: 5, Interesting

    Disclaimer: I worked at Best Buy as a PC tech from 1996 to 1998, seasonally (this was well before Geek Squad days). I was 16 when I started. I saw a lot of crazy stuff, both from customers and from our management (most of the managers were let go at one point, supposedly because they had been DEALING COCAINE...but that's just hearsay.)

    I am always surprised when I see stuff like this -- shock and astonishment that retail PC techs aren't complete pros. That's not to say that there weren't some good techs there -- there were. But there were also bad techs, because the management at a story like Best Buy knows about retail sales and (hopefully) customer service. They cannot tell the difference between a good tech and someone who can just talk like a good tech, but they do know that, if we were really great techs, we wouldn't have been working at Best Buy. Other posters have mentioned bad behavior as a natural result "bottom of the food chain" and "low-paid" employeees.

    We weren't the bottom of the food chain. The sales floor guys were - especially in the computer department. They wanted our jobs. I routinely had guys in their mid-twenties give me shit because I was 16 and had a better job. I wasn't making more than they were since I was seasonal, but that was okay with me. I was making decent money for being 16 in 1996 (about $8 an hour, I think) and the job was as tied to merit as it could have been. If I fixed computers well and quickly, I got a good review and customers left happy. Since a lot of our customers expected to have a miserable experience dealing with us, it was actually a pretty good feeling to make somebody's day and fix in an hour what they thought they'd have to come back for in a week.

    I only worked summers and over Christmas, so every time I came back, I had to "prove myself" again as the other full-time techs had invariably either been fired or else moved on to better gigs. For every full-time guy there who knew a lot and showed me a trick or two, there was a guy there three times my age who didn't know anything other than how to reinstall windows, and who resented the smartass 16-year-old who made him look bad. Most of these guys lasted only a couple months, but every now and then you'd get somebody who could weasel their way into the job and manage not to be a bad employee even if they were a bad tech. The fact is that a lot of the "repair" jobs we got back then were really basic. An un-scientific analysis of what I remember the job was like saw maybe one or two machines over an 8 hour shift that actually needed hardware work we were capable of; the rest were OS issues, software problems, driver problems, or else they were hardware issues that we had to send out to our service center. The bad techs just sent more stuff out to service, which wasn't really encouraged since we got a happier customer and probably a better profit margin for our store if we fixed it in-house rather than sending it to a regional service center.

    At the end of the day, though, we had a lot of autonomy. The second summer I was there was the best one -- they'd fired all but one of the other techs and (for whatever reason) had a hard time replacing them, so it was just me and this one laid-back dude fixing just about everything, and since we were both pretty good, we got the same amount of work done with half the manpower. The managers rarely enforced the "regional" policies as to how we were supposed to do things (if there even were any) so long as our numbers were good.

    Best Buy as a company has about as much oversight of their techs as Honda or VW have of their dealership techs. They're hired locally and monitored locally (if at all). They can try to set some standards for who to hire (realy easy things like A-Plus certification) but it doesn't change the fact that it's a low-ish level job unless you're a masochist and you want to use it as a stepping stone to management.

    So I'm not surprised by any of this, but I don't really hold Best Buy responsible unless they knew about it and did

  27. Off-site storage by nigelo · · Score: 2, Insightful

    Is it unethical to protect a customer's data?

    Maybe they were just backing up important files prior to software install?

    It could happen... and apparently did.

    --
    *Still* negative function...
  28. Re:Then there is "entrapment". by Anonymous Coward · · Score: 5, Insightful

    I (occasionally) do support / repair / recovery for individuals. Never do I look into media like this, let alone copy it. It's not really that hard - just follow the golden rule. If I wouldn't want someone poking around my files, I do the same for them. Come on, people!

    Cheers

  29. Re:Then there is "entrapment". by eck011219 · · Score: 5, Insightful

    It's not entrapment. Entrapment would be forcing them or coercing them to commit the crime, often with another illegal act. Prostitution sting operations, for example, are often very close to (or over the line of) entrapment, as the police plant streetwalkers (an illegal act) in order to catch another illegal act.

    There is nothing like that here -- it's a computer with stuff on it, and their job is not to grab that stuff, it's to fix the computer. End of story.

    How about a folder called "Music"? Can they steal from that because it's labeled as such?

    Living ethically is a lot easier when you have enough ethics to avoid doing bad things for reasons better than "I might get caught."

    --
    It is pitch black. You are likely to be eaten by a grue.
  30. Share your new iTunes DRM free folder? by RingDev · · Score: 4, Interesting

    I would be much more worried about my MP3 folder now. With iTunes' DRM-free codec, you are linked to those files. So if some Geek adding memory snags a couple gigs of your music and throws it up on a P2P, it's going to be your name on them.

    How much would it suck to get sued for thousands by the RIAA because some highschool/college punk snagged a copy of your iTunes folder? They have files with your digital signature sitting on a P2P server, and they only have to show that given a preponderance of the evidence you are likely guilty.

    -Rick

    --
    "Most people in the U.S. wouldn't know they live in a tyrannical state if it walked up and grabbed their junk." - MyFirs
    1. Re:Share your new iTunes DRM free folder? by Anonymous Coward · · Score: 2, Interesting

      I wonder if this Geek Squad story will ever be used to provide reasonable doubt in an RIAA lawsuit?

      If you'd ever taken your computer to a big box repair shop, the precedent/possibility exists that someone other than you distributed the media. I'll remember that if I ever get sued by the RIAA . . .

  31. Re:stealing stolen stuff is unethical? by darkrowan · · Score: 2, Insightful

    Small issue (and I don't know if you're trying to be funny or not because of your sarcasm sig): Unless they were to know otherwise, the pictures and iTunes music was not 'stolen'. That is a very bad and overly false assumption to make.

    And, believe it or not, there are those on the 'net that pay for their pr0n, so that isn't a safe place to assume 'stolen' either.

    --
    AccountKiller
  32. Re:Whoa... whatever happened to 'it's not stealing by suv4x4 · · Score: 3, Funny

    Hold on, my hypocrisy meter just went red.....
            If this was any of you guys downloading stuff off Bittorrent all we'd here is "It's NOT STEALING WAAHH!!!"
    However, now if the guys at GeekSquad do the exact same thing it's now 'stealing'....


    No, dude false alarm, didn't you notice your "reasoning abilities" meter is so low? At that low levels, the other meters go in totally random measures and can't be trusted at all. Trust me, I'm a geek.

    The issue at hand is stealing potentially private information of one's harddrive, without permission. Bittorent is about someone willfully uploading a file to share it with others, and then a group of people sharing bandwidth to get this file.

    The difference is sort of like:

    a) looking up a gang bang event in your neighborhood and dropping by to join the party
    b) someone on the street hitting you with a slab of wood in the back and raping you

    See?

  33. Sadly, its true by shafty023 · · Score: 2, Informative

    I worked for Geek Squad prior to it being called Geek Squad and after the name change. The story is absolutely true as fellow technicians did exactly what was expressed in this story. There was a central machine that all the vids,images went into but that was not the sole purpose of the machine. All tech benches have a central machine that we used to store our tools and to conduct virus scans. I worked in a college town so the pictures of sorority girls were pretty graphic. I was there to get a paycheck, others took the time to invade people's privacy. I don't believe I recall them specifically searching. But when customers would request spyware removal or data backups, you see filenames flash across the screen. Some techs choose to look further when they'd see filenames like "sorority party, drunken flashing" or something like that. BestBuy has a policy of retaining data backups for up to a month when someone requests one. We'd burn them to dvds or cds and keep a copy just in case the copy we burned for them was unreadable in their drive at home. For example if we used DVD+R and their drive only supported DVD-R if we didn't have a copy on hand then all of their data would be lost and we'd be in trouble. Well those backups were on our central machine so techs would look through them and find this porn. Get the picture?

    1. Re:Sadly, its true by TapeApe · · Score: 2, Informative

      I worked for Geek Squad prior to it being called Geek Squad and after the name change.

      Ermm.... Geek Squad was ALWAYS called Geek Squad. Perhaps you mean you worked for Best Buy prior to the name changes?

      Before Best Buy picked 'em up, they were their own company. Started by Robert Stephens, a guy tooling around the University of Minnesota campus on his bicycle. The Squad was a bit bigger than that by the time I joined them, and we LOVED seeing computers with Best Buy stickers. Great source of revenue; we could be almost 100% certain they were messed up since Best Buy techs generally did not have a good reputation around the Minneapolis / St. Paul area. Sure, there were a couple of good ones, but they were far outnumbered by the clowns who didn't give a rat's... well, you get the picture.

      Geek Squad had an excellent reputation in those days. Best Buy picked 'em up to improve their own rep, and hopefully get some quality back in their support. Unfortunately, they ended up slapping a good name on the same old (generally) bad techs... dragged a good name down. Doesn't sound like there's been much improvement over time, unfortunately.

      Sure we'd joke from time to time when we ran across machines where the Windows desktop was risque, and we'd make backups of customer data whenever they requested it. However, you didn't touch those backups unless your name was on the ticket, and you never went digging through a customer's files on a whim. That was the game the "other guys" played - we considered it beneath us. It wasn't professional, and there were always more machines to repair.

      It boiled down simply: Back then, for most at the Geek Squad it was a profession. For most at Best Buy, it was a summer job.

        - (Formerly) Agent 45

  34. Bush's Law by The+Angry+Mick · · Score: 4, Funny

    Bush's Law: As an online discussion concerning ethical behavior grows longer, the probability of a mention of George W. Bush approaches one.

    --

    I'm not tense. I'm just terribly, terribly, alert.

    1. Re:Bush's Law by eln · · Score: 4, Funny

      Bush's Law: As any online discussion grows longer, the probability of a mention of George W. Bush approaches one.

      Fixed that for you.
    2. Re:Bush's Law by TheDugong · · Score: 5, Funny

      Thus proving the George W Bush is as bad as a Nazi!

      Ohh shit! Bugga!

    3. Re:Bush's Law by Bemopolis · · Score: 4, Funny

      Lewinsky Corollary: As soon as any online discussion mentions George W. Bush, any unfavorable actions attributed to him will be defended by stating "Clinton did it too."

      --
      "I guess the moral of the story is, don't paint your airship with rocket fuel." -- Addison Bain
  35. Hold the freakin' outrage... by mw13068 · · Score: 3, Interesting

    TFA says they took their entrapment box to "about a dozen" geek squads, and finally found one to do this, and then cry WOLF! I thought the Consumerist was a decent blog until this crap sensationalist story, which has now been picked up by freakin' slashdot (of course) who added the headline "Consumerist Catches Geek Squad Stealing Porn".

    1. When running an entrapment scheme, a 1:12 ratio is hardly damning of the whole organization
    2. Who cares? Was the entrapment author deprived of his pr0n? No, someone just got a copy.
    3. If you have super secret pr0n or whatever on your computer, DON'T TAKE IT TO BEST BUY. Hire someone to come to your house so you can discuss your concerns and sit next to them while they do their thing.

    Give me a break. Ethics?! How about journalistic ethics?

    Shame on the Consumerist and shame on Slashdot.

  36. pictures of girlfriend found on the internet? by OrangeTide · · Score: 3, Funny

    So your girlfriend found out that those naked pictures and movies you took are out on the internet and she is so very mad at you.

    Simple, tell her the geeksquad STOLE them off your computer.

    --
    “Common sense is not so common.” — Voltaire
  37. Oblig Car Analogy by blindd0t · · Score: 4, Insightful

    My car has some niceties I have added on myself. While I certainly do not take my car to just any mechanic, there are some (rare) exceptions when it cannot go to my usual mechanic (i.e. warranty work I had done in the past). An example of once such feature is a very loud stereo system. I actually take the electronic toll pass, change, and especially the amplifiers, and sub woofers out of the car before taking it in because I know the volume would otherwise be maxed out when I get it back from the shop. I simply do not trust just anyone outside of myself and my close friends to have those items within their reach. Furthermore, I am also careful, as with anybody else, to only hand them the keys they need to operate the vehicle, and do not provide them with my house keys or keys to anything other than the car.

    People need to take the same types of precautions with computers. If possible, back up your files elsewhere (i.e. optical media, portable hard drive) or consider using a network storage device (many home network storage devices are available now with RAID, and are not terribly high in price). Just as you would with a car, take out any money and private/personal belongings and put it elsewhere for while it is in the shop. Also, use different passwords for your logins than you use for your email accounts and the-like, as this is synonymous to only providing them with the key/keys they need.

  38. They use PIRATED software on site too by StringTech · · Score: 2, Informative

    Currently being sued by Sysinternals and probably by GRC (Spinrite) also. ...Look into Nerds On Site for an outstanding group of on-site techs geared more towards SME (and ethics).

    --
    They who can give up essential liberty to purchase a little temporary safety, deserve neither liberty nor safety. B.Fkln
  39. What the ... ? by khasim · · Score: 4, Informative

    Entrapment would be forcing them or coercing them to commit the crime, often with another illegal act. Prostitution sting operations, for example, are often very close to (or over the line of) entrapment, as the police plant streetwalkers (an illegal act) in order to catch another illegal act.

    What are you talking about?

    The cops have women dress up like prostitutes dress and hang out in areas where prostitutes hang out.

    What's "illegal" about that?

    It's entrapment when the fake prostitute offers sex for money BEFORE the guy does. Because the guy MAY NOT have offered money for sex on his own.
  40. Re:Whoa... whatever happened to 'it's not stealing by coaxial · · Score: 2, Informative

    If this was any of you guys downloading stuff off Bittorrent all we'd here is "It's NOT STEALING WAAHH!!!"
    However, now if the guys at GeekSquad do the exact same thing it's now 'stealing'.... No. It's not the "exact same thing," nor is it "stealing." It's a violation of privacy. It's not stealing because there's no loss of material. It's a loss of privacy. That's it. Theft is dependent on scarcity, and this is isn't an issue because an exact copy is made. Material was in fact created, not misappropriated. Give up on trying troll on the idea that somehow the standards that apply to a scarcity based world exist in a post-scacity environment. They don't, and they never did, because it's impossible to lose anything.

    Oh and not to put too fine a point on the whole central problem the main premise of your post, but no one called this "stealing" jackass!

    Oh, and don't even try that: 'But on Bittorrent it's OK since I have permission' bit with me, unless you yourself made the content (and for the love of God I hope it ain't Porn), your 'permission' is about as relevant as me giving you 'permission' to buy the Brooklyn Bridge. No. It's every bit as relevant here, because it's not theft, and it never was. This is all about an expectation of privacy. In P2P I decide whether and what I want to share off my drive. This is them rumaging through my stuff and taking whatever I want. In the real world this would be putting a stack of stuff on the the curb with a sign that reads "free or best offer" and people coming up and rumaging through that, versus coming home and finding some guy digging through your bedroom closet.

    No one gives a shit if someone makes a copy of your porn collection (unless perhaps it's your private homemade porn) or your mp3 collection. What's really the problem is if it was something of more value, like your bank account information, or your passwords or something like that. Porn and mp3s are publically available, my personal information isn't.

    Again, your Brooklyn Bridge argument is of no consequence, because you're trying to apply the rules of scarcity economy to a post-scarcity one. They don't apply. There's only one Brooklyn Bridge. If you wanted to make your analogy appropriate, and you didn't, it would have been "[You] giving [me] permission to copy the Brooklyn Bridge." Oh snap! That completly changes everything, because now there's two Brooklyn Bridges! Well that's inconvient, so let's just ignore that shall we?
  41. Same at Fry's by Anonymous Coward · · Score: 3, Interesting

    When I worked as a technician at Fry's, I regularly observed *supervisors* grabbing "interesting" material off a customer's machine. Honestly I don't see what the big deal is. It's small time copyright violation, big deal. I personally didn't do it since I rarely saw anything worth taking, but I never felt grossly offended when other guys did.

    I did get a laugh the one time I removed a Barbie game CD from a machine that had more voluntarily installed porn dialers and pictures on it than I could count. The amount of porn pop ups alone on start up had to have been enough to make daddy tell the little girl "Don't start the computer without Daddy around, ok?"

  42. It is not stealing... by gweihir · · Score: 3, Informative

    Why do people not undertand the distinction? It is really easy: If you steal, then the stolen object is not with the original owner anymore! Too hard to understand? I think not.

    So, with that said, this is invasion of privacy, espionage, copytight infringement and unauthorized use of data processing equipment. Might even get a higher sentence than ordinary theft.

    I might add that anyone concerned about his/her privacy shoould use drive encryption anyways, or remove the drive before giving the computer in foreign hands.

    --
    Most ACs are not even worth the keystrokes to insult them. Be generically insulted by this and ignored otherwise.
    1. Re:It is not stealing... by gweihir · · Score: 2, Informative

      well if he did mv p0rn /mnt/usb_pendrive then it is GONE and it IS theft.

      Still wrong. It is unauthorized looking and copying plus destruction of data. It is impossible to "steal" data.....

      --
      Most ACs are not even worth the keystrokes to insult them. Be generically insulted by this and ignored otherwise.
    2. Re:It is not stealing... by MutantBlue · · Score: 2, Informative
      Stealing does not have to imply depriving the owner possesion of the original. Can data be personal property? Can this data be appropriated, gotten, conveyed, etc. without permission or right? Sounds like stealing to me.

      STEAL -noun
      1. to take (the property of another or others) without permission or right, esp. secretly or by force.
      2. to appropriate (ideas, credit, words, etc.) without right or acknowledgment.
      3. to take, get, or win insidiously, surreptitiously, subtly, or by chance.
      4. to move, bring, convey, or put secretly or quietly; smuggle (usually fol. by away, from, in, into, etc.).
    3. Re:It is not stealing... by gweihir · · Score: 2, Informative

      So Identity Theft is what? Identity Infringement?

      Are you demented? It is impersonation without authorization. Quite obvious. And it is not the data copying act, it is the act to use the data to effect the impersonation. Also quite obvious.

      --
      Most ACs are not even worth the keystrokes to insult them. Be generically insulted by this and ignored otherwise.
    4. Re:It is not stealing... by gweihir · · Score: 2, Informative

      Stealing does not have to imply depriving the owner possesion of the original. Can data be personal property? Can this data be appropriated, gotten, conveyed, etc. without permission or right? Sounds like stealing to me.

      STEAL -noun
      1. to take (the property of another or others) without permission or right, esp. secretly or by force.
      2. to appropriate (ideas, credit, words, etc.) without right or acknowledgment.
      3. to take, get, or win insidiously, surreptitiously, subtly, or by chance.
      4. to move, bring, convey, or put secretly or quietly; smuggle (usually fol. by away, from, in, into, etc.).


      Well, all your nice definitions do say the the original owner is deprived of his ownership. Maybe you should read them. Hint: 1,3,4 obviously refer to physical objects. You cannot "take" or "move" data. 2. specifically says "appropriate", i.e. claim as your own.

      So if you copy a song and then claim you recorded it that would be theft. If you just copy it, that is not.

      So far I have gotten only dumb answers to my posting. Seem people are more in love with their misconceptions that with undertsanding what is going on....

      --
      Most ACs are not even worth the keystrokes to insult them. Be generically insulted by this and ignored otherwise.
  43. Unfair inducment if the lady cop is too hot. by HornWumpus · · Score: 2, Funny

    And is giving away $200 dollar blow jobs for $20.

    The great thing about that argument is that the defense lawyer gets to ask the lady cop what the fair market value of her blow jobs is. If he's good he'll find out how much her last boyfriend (or girlfriend, we are talking about dickless tracys) spent on her before getting head.

    --
    John McAfee 'It was like that time I hired that Bangkok prostitute; to do my taxes, while I fucked my accountant'
  44. This goes without saying.. by br14n420 · · Score: 2, Interesting

    Back in 1990, when I was doing this type of computer repair, every single tech at every single company made copies of software for themselves off customer computers.

    Of course, there weren't mp3s and such, but there was a lot of porn pictures and games. I'd say a solid 10% of machines had a "warez" directory where they'd keep their archive once internet connectivity became more common around 93 or so (common, in the sense of customers with broken machines bringing them in with some form of connectivity to the internet).

  45. Comment removed by account_deleted · · Score: 3, Insightful

    Comment removed based on user account deletion

  46. He lost trust because of spying on customers by megaditto · · Score: 3, Insightful

    What he found after breaking in does not justify him breaking in! I agree that he should have reported those abuse images to the authorities, but in general, ex post facto justifications are almost never good:

    "so I did kill the guy, but he turned out to be a child molester" -- Should you be going around killing people in the hopes you eventually catch one?

    "so I raped that girl, but she liked me in the end" -- should you be going around... you get the point I think.

    --
    Obama likes poor people so much, he wants to make more of them.
  47. Peek Squad? by Jeremiah+Cornelius · · Score: 2, Insightful

    Or mebbee Freak Squad?

    Yo... The photo processor at Thrifty and Walgreens been lookin' at your stray pookie shots for some tyme now, my brother.

    --
    "Flyin' in just a sweet place,
    Never been known to fail..."
  48. truecrypt by misanthrope101 · · Score: 2, Interesting

    If you have an dirty pictures or movies that aren't encrypted, shame on you. You could die tomorrow--after the will gets sorted out, do you want your mom|sister|kids|whoever finding your smut? Everyone may suspect that I watch porn, but I certainly don't have to let them browse through my collection of underage llama porn for verification. Private stuff should be private. Make an effort, people.

  49. This happened to me, and almost ended in a lawsuit by puargsss · · Score: 2, Interesting

    I used to work at Best Buy (in store), and though I had some idea of how unscrupulous some of the people I worked with could be, I didn't imagine it was so terrible. Anyway, it used to be that we would get service plans for our computers nearly for free- so I purchased one for my new laptop when I worked there. A year later, I had since quit and then took the laptop in for service. I knew that the people in store had low morals, but I wasn't quite sure how the people at the service center stacked up, so I installed some monitoring software that would log everything that happened on my computer. Please note that the only things wrong with my computer were HARDWARE issues- a loose headphone jack, and a broken monitor. Absolutely nothing that would require data manipulation in the least on the computer itself. A few days later, I get a call from the Best Buy tech center asking me for the password to my windows account. He had apparently already reset the BIOS password and now wanted to access windows itself. I told him no, he didn't need to do that to fix it, and he replied that if I wouldn't give him the password, he'd have to ship the computer back to me without any repairs done. Begrudgingly, I told him the password to an account I had set up specifically for the purpose of the Best Buy technicians in case this had occurred. He hangs up, a few weeks go by, and I finally get my laptop back. What I found was that, over the course of TWO HOURS, this technician systematically went through almost every file on my entire hard drive, and what's more- he actually BURNED TO CDS, from my own CD burner, data and games I had on my hard drive. He even backed up a game folder onto multiple cds that required a full system install (half-life 2, in this case). This was not only a clear case of poor workmanship (why the hell should I wait 4 weeks for a repair if it's just this guy dicking around on my hard drive), but also of a total invasion of privacy. Moreover, my audio jack was not fixed. I called the Best Buy support company and over an hour or so, I managed to finaggle a conversation with the manager in charge of the division that "fixed" my computer. I asked him if he knew what was going on, and he replied in a very nonchalant manner that "these guys only access things that are necessary to fix your computer". I told him I had proof of otherwise, and moreover that they were going through all my personal files (the scant few I had left on my hard drive before sending it in, anyway). He didn't so much deny this as he did *literally* tell me that I was "wasting his time". I told him I was thinking of suing, though admittedly I wasn't sure for what; I didn't know if the invasion of privacy, breach of contract, or failure to repair were "suable" offenses. He actually LAUGHED, told me that since I had "signed the contract", there was nothing I could do, and that he didn't care what evidence I had. Yeah, it sucked. So I did wind up going to a lawyer, who advised me that the amount of time and effort that would have to go into fighting a contract's specific wording (did it say "might be accessed", or "would be accessed") would not be worth whatever payout might actually occur (if any at all). He also implied that it might be harder for someone in my position as a prior employee to assert claims against the company's behavior, which I had never previously objected to while working there. In truth, I had actually quit because of the shady practices going on in my local store, and had mentioned it on my 2-week notice, but alas, such is life. I would really like to kick one of these guys in the balls.