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Which Lost/Stolen Laptop Trackers Do You Like?

saudadelinux writes "I was held up at gunpoint in July, and my laptop was stolen. There are companies out there which, for a fee, install tracker software on your laptop. If it's stolen or lost, they track its whereabouts whenever it gets on the 'Net and work with local law enforcement and ISPs to find the machine. I'm wondering: has anyone used one of these services? Does anyone have a recommendation for which company to go with? My new laptop is a a dual-boot Ubuntu/XP machine, and the couple of companies I've looked at do Windows-only. Are there Linux options?"

37 of 572 comments (clear)

  1. Hmmmm... Selfmade solution? by jawtheshark · · Score: 5, Insightful

    A pack of semtex in your laptop.... If you fail to write the correct password after three times, it explodes...

    I'm kidding... If those programs can track muggers, they can also track you and that's why I wouldn't trust them. The best way to handle this is to encrypt all your data and insure your laptop against theft. Oh, and daily backups of your data on trusted media which you lock away in a safe.

    Essentially, only your data is worth something. The hardware can be covered by insurance.

    --
    Ahhh...the great dumpster continuum. Many a free computer will be found there. -- sowth (748135)
    1. Re:Hmmmm... Selfmade solution? by glop · · Score: 4, Interesting

      Actually, there is something to be said for reducing the value of the stolen good. If you make it more dangerous to resell and purchase stolen laptops through identification techniques (engravings, serial ID marked stolen in the laptop vendor's customer service database etc.), you reduce the incentive for stealing them in the first place.
      Just buying insurance does nothing to improve the situation, it just mitigates your own risk (which is good). Encryption and backups are good too, of course.

    2. Re:Hmmmm... Selfmade solution? by jawtheshark · · Score: 3, Insightful

      I forgot to mention: for encryption you don't need to shell out big bucks like the dolts at the IT department did where I work. Just install Truecrypt and encrypt your data partition. Let that partion map on your My Documents folder and you're done.

      I use it on my USB sticks.... Love it

      That said, while Truecrypt exists for Linux, I'm sure there is a native way to do encryption without additional software. If anyone has more information about that, I'll be glad to hear of it. (Migrating to Ubuntu full-time, so one day I'll need it)

      --
      Ahhh...the great dumpster continuum. Many a free computer will be found there. -- sowth (748135)
    3. Re:Hmmmm... Selfmade solution? by Penguinshit · · Score: 4, Funny
      A pack of semtex in your laptop....

      That would make airline travel more enjoyable...

    4. Re:Hmmmm... Selfmade solution? by Anonymous Coward · · Score: 5, Funny

      Laptop trackers are a betrayal of the Free Software philosophy. The Free Software philosophy employs its own method of laptop theft countermeasures. If you install only linux on the laptop, the thief will be so confused, he'll return you your computer. Now that's what I call sneaky.
    5. Re:Hmmmm... Selfmade solution? by ThinkingInBinary · · Score: 4, Insightful

      Your comment seems to miss the point. First, DRM, like encryption, can be used for good or bad purposes. Properly controlled, you can use it to deny thieves access to your laptop or deny them the ability to remove the DRM, while still allowing you (with cryptographic authentication) to modify it. The point of tracking down the thief is to recover the laptop, since it is worth quite a bit of money. Sure, insurance will cover it, but if you can save the deductible by just finding it, why not? I also disagree that laptop trackers "betray" the free software philosophy by definition. As long as *you* are in control, and could uninstall the software if you wanted, there's no problem.

      Second, please don't try to explain how we shouldn't be annoyed when people steal our stuff because they need the money. That's a slippery slope that leads in a bad direction. Besides, like I said, it's about getting the data back.

    6. Re:Hmmmm... Selfmade solution? by Creedo · · Score: 4, Insightful

      don't complain when someone needs a few hundred bucks, more than you need a PORTABLE INTERNET COMMUNICATIONS DEVICE!!!!!
      He was held up AT GUNPOINT! This wasn't a "broke the car window and swiped a laptop" type of crime, this was someone brandishing an instrument of death. Yes, sir, I want that person locked up until such time(if any) as they can be rehabilitated.

      --
      All that is necessary for the triumph of good is that evil men do nothing.
    7. Re:Hmmmm... Selfmade solution? by sdpuppy · · Score: 4, Funny
      engraving won't help and who checks laptop engravings

      Now you tell me, after I used my bowie knife to dig my name and contact information into the screen of my laptop... :-)

    8. Re:Hmmmm... Selfmade solution? by AndersOSU · · Score: 3, Funny
    9. Re:Hmmmm... Selfmade solution? by Reverend528 · · Score: 4, Interesting

      One of the best self-made solutions I've heard of is a custom bootloader image (pretty easy to do in grub). It displays a picture of the owner, his or her name, and a phone number to contact if the laptop is found. It'll be the first thing the pawn-shop clerk sees when they turn it on to test it out.

    10. Re:Hmmmm... Selfmade solution? by darkonc · · Score: 5, Insightful

      Then don't complain when someone needs a few hundred bucks, more than you need a PORTABLE INTERNET COMMUNICATIONS DEVICE!!!!! The guy had a gun. If he really needed the money, he could have sold the gun.
      --
      Sometimes boldness is in fashion. Sometimes only the brave will be bold.
    11. Re:Hmmmm... Selfmade solution? by Provocateur · · Score: 5, Funny

      The only solution? Anti-theft stickers!

      ANTI THEFT: Runs Slackware Only!

      GENTOO: Not For You

      DEBIAN: CUTTING EDGE (2 years ago)

      NO GUI: RUNS CLI ONLY

      and so on

      I kid, I kid!

      --
      WARNING: Smartphones have side effects--most of them undocumented.
    12. Re:Hmmmm... Selfmade solution? by sumdumass · · Score: 3, Interesting

      It would probably mean they would nuke the install and boot loader and reload some other operating system.

      I had a note book stolen from my van once. The guy who stole it did exactly this after someone told them I have a script that checks into a website and leaves IP information as well as the location it was accessed the web from. He was having trouble getting rid of it because they didn't know the passwords. Anyways, he had issues getting some drivers installed and took it to my shop to get help with it. This is about 3 months after it was stolen and I guess the ass wipe didn't know he stole it from me. Fortunately, I recognized the product code I had to use to get drivers from dell and after a quick double check, the cops cops agreed. When we called to inform him to pick it up, the cops arrested him.

      Of course this was a cluster fuck too, the cops wanted to keep it as evidence, then they wanted me to show my original receipt to prove ownership of it, and then it was lost in their evidence locker for year. I had started to sue the city when they found it and returned it. All in all, I was without it for a little under 2 years (20 months) because of the ordeal. In the end, I wish I just had better insurance and could have just forgot about it.

      My advice, don't keep anything personal on it, make sure you have backups of everything, and enough insurance to cover it as a loss no matter how or where it is stolen from. By the time you get it back, you might have already moved on and nothing guarantees they will connect to the internet (and allow you to bust them) before they get anything personal from it. It would be nice if there was something built into the power supply or maybe the Ethernet card so it could be tracked without and OS installed like when charging or when and after reloading the OS. But absent something on a level like that, I don't think anything would be muhc help.

  2. Active Countermeasures by Anonymous Coward · · Score: 5, Funny

    I use a built in grenade on a timer you must reset every 24 hours.

    I did forget to reset it once with tragic consequences. I really miss that dog.

    Oh well, its the price you have to pay for security.

  3. Don't bother. by Bartab · · Score: 4, Insightful

    First thing that happens is the laptop gets wiped.

    --
    Any sufficiently advanced technology is indistinguishable from a rigged demo.
    1. Re:Don't bother. by MitchInOmaha · · Score: 5, Funny

      Only if they're reasonably smart. We had a thief call Dell Support after he could not get logged in. Duh. -- Mitch

    2. Re:Don't bother. by A+non-mouse+Coward · · Score: 5, Interesting

      First thing that happens is the laptop gets wiped.
      Exactly. There are only two motivations for theft of a laptop:

      1) The hardware. In which case, the data will likely be destroyed immediately. There is no guarantee the machine will be booted with your hoodwinked "locator" software in tow.

      2) The data. In which case, the drive will be imaged or some other "offline" method will suck up the data without booting the OS's controls.

      The reason why remote wipe/kill functions work on a small device like a blackberry is because the service provider's network is required for the device to be usable. And even then, there's still the option that the theft is hardware-only motivated, and the thing will get wiped anyway. The blackberry wipe wasn't ever really intended on being used for a physical recovery method.

      Potentially, a system BIOS would be a good place to run a "phone home" program, except that it would require advanced components, like a TCP/IP stack, etc., to run properly, and it could still be easily wiped by replacing the firmware with boot media. Apple, for that matter, has an upper hand at such a tool since they "own" both the hardware and software. But either way, what you're attempting to do is no more possible than DRM (and Slashdotters know that DRM is nothing short of an attempt at perpetual motion).

      So lesson #1 is protect your data and insure your hardware. And please remember, that "protect your data" really could mean not having a copy of your data on the laptop at all. After all, encrypted data in the hands of an adversary is still your data, just with a time-sensitive lock on it (the length of time needed for CPU power to increase where access is trivial, or the length of time a well-resourced adversary will need to destroy today's top crypto).
      --
      libertarian: (n) socially liberal, financially conservative; neither left, nor right.
    3. Re:Don't bother. by QuantumRiff · · Score: 3, Informative

      Actually, Some of the newer Dell and HP laptops have the tracking software built into the bios/motherboard. Were looking at using it in combination with the Encrypted laptop hard drives, and fingerprint readers.. For us, its not so much about getting the laptop back, but making sure they can't get at our data. Privacy of our customers is critical. Also, the Computrace stuff built into the Dells can be told to remotely wipe the hard drive.

      --

      What are we going to do tonight Brain?
  4. Roll your own or wait... by Dareth · · Score: 5, Funny

    Either roll your own or wait. If you are lucky, someone will rob Linus Torvalds of his laptop, all production on the kernel will stop while Torvalds and friends crank out a "stolen laptop tracking system" that is greatly superiorthan any other.

    If you are really proactive, you could go steal his laptop yourself. That way you have another laptop to use, and you will jumpstart this scenario.

    --

    I only look human.
    My mother is a halfling and my dad is an ogre, so that makes me an Ogreling
    1. Re:Roll your own or wait... by pugugly · · Score: 4, Funny

      BRB - off to mug Linus

      --
      An Invisible Entity of Vast Power whose existence must be taken on faith alone: Liberal Media
  5. Linux Monitoring by Nosklo · · Score: 4, Interesting

    It seems to me that you can always install some software like that yourself. Once I lost my laptop in my own house. Since I have ipcheck in a cron job, updating my laptop's IP address on DynDns, I just SSHed into it and made it play loud sounds until I found it under the bed. (I don't answer questions about what it was doing there)

    --
    find -name "*base*" -exec chown us {} \; ; ln -s /dev/zero /dev/chance ; make time
    1. Re:Linux Monitoring by everphilski · · Score: 4, Funny

      kinky.

  6. I have a question for the question... by lena_10326 · · Score: 4, Insightful

    There are companies out there which, for a fee, install tracker software on your laptop. If it's stolen or lost, they track its whereabouts whenever it gets on the 'Net and work with local law enforcement and ISPs to find the machine.
    I've been the victim of a stolen vehicle before... and I know police really don't give a diddly squat about stolen vehicles. Sure, paperwork will be filed but that's all they do. When a stolen vehicle is recovered it's almost always recovered due to happenstance. So, my question is.. what makes anyone think police care about your $1000 laptop when they barely care about your $20,000 vehicle as it is?

    Even with an IP address, postal address, and mapquest directions to the thief's house, I have a hard time believing an officer will put down his chocolate iced donut to go knock on doors over a laptop.
    --
    Camping on quad since 1996.
    1. Re:I have a question for the question... by bigdavex · · Score: 5, Informative

      I've been the victim of a stolen vehicle before... and I know police really don't give a diddly squat about stolen vehicles. Sure, paperwork will be filed but that's all they do. When a stolen vehicle is recovered it's almost always recovered due to happenstance. So, my question is.. what makes anyone think police care about your $1000 laptop when they barely care about your $20,000 vehicle as it is?

      The impression we get from TV crime drama is out of touch with reality. For lack of resources or otherwise, even violent crimes don't get the attention CSI portrays. I was shot by a robber at a friend's house, and the detective declined to review the crime scene with me. When the police allowed my friend back into the house after they collected the evidence, he pointed out the shooter's hat was still on the table.

      There's nobody with tweezers going through the carpet looking for hairs. Nobody really gives a shit about a laptop or a car except the victim.
      --
      -Dave
    2. Re:I have a question for the question... by Anonymous Coward · · Score: 5, Funny
      I was shot by a robber at a friend's house

      For the love of... I shoot you just once and you won't shut the hell up about it!

    3. Re:I have a question for the question... by garnetlion · · Score: 3, Insightful

      Seriously! How many times were the police on my ass and my friends' asses when we were 12 or 13 smoking cigarettes? And where were they when my house was broken into? Probably out hunting down truant teenagers.

      In all fairness, it probably has to do with complaints. No one but me bitches that some jerkoff broke into my house, but I bet the whole neighborhood calls in to report loitering teenagers. As public servants, they have to follow the guide of public interest.

  7. Re:CompuTrace by packetmon · · Score: 5, Interesting

    I suggest you read about Computrace and how they offered me money to hush and go away with their false claims. http://www.infiltrated.net/lojack.pdf

  8. Don't worry about Ubuntu by gosand · · Score: 5, Funny

    If you have Linux on your laptop, they won't be able to figure out how to get on the net anyway, especially via wireless. :)

    --

    My beliefs do not require that you agree with them.

  9. Re:Held up at gunpoint? by everphilski · · Score: 3, Funny

    I did not steal a notebook, but had I stolen a notebook, here is how I would have done it ...

  10. Re:If you have a Macbook by dollar99 · · Score: 3, Funny

    I checked out the undercover website and noticed that in one of the perp snapshots the dude is in the bathroom, sitting on the can. I'm not sure if I'd want my Mac back after seeing that pic.

  11. Nothing is BulletProof, but do it with HARDWARE by Kyrka · · Score: 3, Informative
    I've been down this road several times... and can't say enough good things about CompuTrace. Most of their staff are former law enforcement, and there is an "insurance policy" for lack of a better word that accompanies situations in which they locate the device but it's in, say, the Soviet Union and the like. (For example, if stolen, properly reported, and unrecoverable within 30 days you get $1K the first year, $500.00 the second, and $250.00 the third towards replacement.)

    To me, the most vitally important aspect is going for something that is hardware based. With TPM enabled bios and such these days on a modern laptop, the client is embedded and does not rely on your OS whatsoever. This is great considering most of what we seem to be discussing in this thread is Linux.

    CompuTrace worked so well that in our tests (and later, based on four thefts out of 300 systems) that we noted the following: - I can wipe the hard drive (even low-level format) and the system will _still_ phone home immediately once on the Internet. - If you take the hard drive out and place it in a different system, _THAT_ system _also_ phoned home, based on the TPM components there.

    (This was mostly HP TC4200 and HP TC4400 tablets.)
    www.absolute.com

  12. Smuggling milkbones by benhocking · · Score: 4, Funny

    Remind me to try that (smuggling milkbones, that is) next time I fly somewhere. Boy, would that be a funny misunderstanding. Well, for some definitions of the word "funny".

    --
    Ben Hocking
    Need a professional organizer?
  13. Re:For Linux..... by Chineseyes · · Score: 5, Interesting

    4. Locate the IP address via DynDNS. Log into the stolen machine. 5. Stream the audio from mics (pipe it from raw device to mp3 and send compressed). Do the same with webcam if it works with Linux 6. Go then show up and stick that fucker up with a gun. See how he likes it. "I want my laptop back.."

    7. Get arrested for assault with a deadly weapon
    8. Go to jail

    I'm not sure where people on slashdot get some of these retarded ideas from but I know someone personally who was held at gunpoint for his belongings when we were in college. The thief used his cellphone that very night and with the help of the cell company he was able to get all of the numbers the person called. A reverse directory lookup later he had the address of one of the thieves friend/female family member.

    After waiting in his car for two days (no shower, no sleep) he finally saw the guy who robbed him walking to his girlfriends house and held him at gunpoint. The guy who had originally robbed him called the cops and told them HE was held at gunpoint and guess where this genius is at now? In a state prison doing his third year for assault with a deadly weapon. When he was sentenced the judge told him that he didn't see any difference between him and the guy who he was robbed by.

    Before you start posting on slashdot advocating vigilante justice I suggest you think about the consequences of being a vigilante. You aren't dog the bounty hunter and this isn't A&E.

    --
    I think the invisible hand of the market has its middle finger extended

    --A wise old fart named SC0RN
  14. The problem with your risk/return analysis by benhocking · · Score: 4, Insightful

    Your car might drive you into the ground first. Please make sure, for your sake and others', that you're at least keeping your car safe.

    --
    Ben Hocking
    Need a professional organizer?
  15. Orbicule's Undercover for OS X (yeah, not Linux..) by 5n3ak3rp1mp · · Score: 3, Informative

    http://www.orbicule.com/undercover/

    I use that on my mac machines. I know it's not linux specifically but I just thought I'd toss that out there. It uses the built-in cam to take clandestine photos, too...

  16. The actual product tracking companies are selling by jmorris42 · · Score: 4, Insightful

    > I'm willing to bet a free program could be almost as useful, with maybe a bit more work if the thing is stolen.

    No it couldn't. The software is trivial. A program that sends a web request with the serial number embedded in the url a few seconds after a network interface comes up is all that is needed. But once you know your laptop is at IP x.x.x.x that doesn't do YOU a damned bit of good. No ISP is stupid enough to give you the IP+timestamp to physical connection point mapping for liability reasons. Think it through and imagine the Pandora's Box doing that would open. That is what you are actually buying from the tracking company, their preestablished relationships with law enforcement and the ISP community. Once known and trusted as a laptop tracking company they CAN get that info into the hands of law enforcement. Although I bet for legal reasons the tracking company itself NEVER sees the phone number/node/physical address.

    --
    Democrat delenda est
  17. Re:Agreed by Sen.NullProcPntr · · Score: 3, Insightful

    IANALT but If I were I would try to get the Laptop away from me and turned into Cash as fast as possible. Not wast time Installing an OS, or trying to get pass the password. Also most people who rob others at gunpoint are usually so desperate that they wouldn't think about doing such.... Being that you could do such activities you could at least get a job at CompUSA fixing these things. The thief may not have time to do this but the fence probably does. After all most car thieves don't strip the car they steal - they take it to a chop shop (is there an equivalent for PC/laptops?).

    Your $1k laptop may only get the thief $50 (more than enough for an addict to risk pointing a gun at someone), but the next guy in the chain maybe gets $200-$300 after he reformats the drive and alters the serial numbers, MAC address, etc.