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20% of U.S. Population Has Never Used Email

Ezratrumpet writes "A recent PC World article notes that 20 percent of the U.S. population has never sent an email. Does this number over- or underestimate the actual number of people who know nothing of email? What are the implications of this statistic to our society? Or are these people just Luddites who mourned the demise of the telegraph and have also never used a telephone?"

68 of 279 comments (clear)

  1. A life without spam by LoadWB · · Score: 4, Funny

    So there are 20% of Americans who wonder why in the world Hormel would be sending canned ham to people, and still complain about the amount of junk mail they receive via the USPS.

    Amazing.

    1. Re:A life without spam by nschubach · · Score: 3, Insightful

      My first thought was that there are probably 10-15% of the older generation in our society as well. I don't have the numbers, but you could probably conclude, based on the average age of death around 70, that 1/8th (12.5%) of the population is age 60-70+, 12.5% would be in the 50-59, etc. This would mean that the folks living to 80/90+ would factor in to the retired and enjoying their camping, fishing, knitting, and whatever else people do when they retire instead of sitting in front of a PC all day.

      --
      Every time I start to have faith in humanity, I ruin it by driving to work between 7 and 8 am.
    2. Re:A life without spam by socsoc · · Score: 3, Funny

      Camping, fishing, knitting? I look forward to retiring and being able to sit in front of a PC all day. I can probably do those other activities on my 360...

    3. Re:A life without spam by Hucko · · Score: 3, Funny

      there is a knitting game??? What is wrong with these people!

      --
      Semi-automatic amateur armchair Australian philosopher; conjecture ready at any moment...
  2. Households, not population by RonnyJ · · Score: 5, Informative

    It's 18% of all households, not 20% of the US population.

    1. Re:Households, not population by DigitAl56K · · Score: 4, Funny

      Darnit, I am going to have to RTFA. I want to know if they send and receive text messages. HI I R NIGERIAN, I HAVE $200K, NEED UR BANK DETAILS FOR TRANSACTION, HURRY, U WILL B RICH!
    2. Re:Households, not population by DigitAl56K · · Score: 5, Insightful

      Just as a side: When I wrote this I did so in humor, but it does hold an element of interest. People who have never used e-mail are going to be far more susceptible to scams that those who have used e-mail have become well aware of and learned to ignore. The art will be in perpetrating them over forms such as SMS, which allows only short messages, successfully. I would say 1/5 people a reasonably large target population.

    3. Re:Households, not population by hal2814 · · Score: 2, Insightful

      Yeah... You are aware that scams like this easily predate the invention of e-mail, right? Scams are scams. Even if you've never seen this particular one before, it's easy enough to spot from a mile away. Some people are going to fall for this kind of thing but I see no reason to believe that like email users before them and phone call/telegraph/letter recipients before them the vast majority of those 20%ers will spot the scam for what it is right off the bat.

    4. Re:Households, not population by ubuwalker31 · · Score: 3, Interesting

      According to http://www.internetworldstats.com/stats14.htm 71.4% of the entire US population uses the internet.

      Assuming that the 6.8% of the population is under 5 years old and doesn't use the internet, and assuming that the 12.4% of the population is over 65 doesn't use the internet, leaves about 9.4% of the population unaccounted for.

      Also, what about the 14 - 25 year old demographic who are using SMS rather than email?

      So, I guess what I am saying here is that if only 71.4% of the US has access to the internet, how is it possible that 18% of all households don't use email?

    5. Re:Households, not population by neomunk · · Score: 3, Insightful

      I need to clarify, because in rereading that I noticed how little information that conveys.

      The target demographic in these scams (especially with the added consideration of SMS-spam) are:

      a) the older folks who could REALLY USE a few (nevermind a few HUNDRED) extra thousand to get by

      b) teenagers using mommy and daddy's bank account, thinking they are 'the slick'

      c) the dirt poor, who have seen black market dealings all their life, and know a good con can pay off sometimes (low value target)

      d) idiots

      Most people belonging to any of those groups see $200K as a goldmine. Hell, I know what money's really worth, and would STILL jump at a chance to catch $200,000; not to the point of forgetting what lying deceitful creatures humans can be though.

    6. Re:Households, not population by 1u3hr · · Score: 2, Informative
      People who have never used e-mail are going to be far more susceptible to scams that those who have used e-mail have become well aware of ...

      See The Spanish Prisoner. This scam is at least 100 years old.

      Twenty years ago our company used to get letters, (snail mail) from Nigeria, with exactly the sme pitches as they use now in email. A few years later they came by fax.

      The medium is new, the scams are not. It's true that we now get them much more frequently than when it was something we passed around in the office and laughed at their audacity.

    7. Re:Households, not population by Like2Byte · · Score: 2, Informative

      People who have never used e-mail are going to be far more susceptible to scams that those who have used e-mail have become well aware of and learned to ignore.


      As much as I would like to agree with you, I simply can not. It's stands to reason that those made aware of the dangers (either by education, experience or cynicism ) would take safeguards to prevent theft via email scams; however, I personally know of someone who has been made aware of these scams (Nigerian 411 and others) on a continuing basis and STILL gets taken in by them year after year. The most recent quandary almost resulted in the loss of their life's savings - and this was a near miss - the check they were given *was* deposited. I found out through a family member that has very little contact with the person in question.

      You may be thinking that this person is a real idiot (and in many cases it would be hard argue to the contrary); but, this person has several advanced engineering degrees. What could it be? Greed is all I can think of.

      Greed is a powerful motivator and I believe greed has overridden this person's natural cautious sense.

      Mind you now, this "victim" (self imposed?) is a Retired US Marine and still thinks that there is a way to combat these scams directly. So, he takes the frontal assault method and even replies to scams telling them to "Buzz Off" - which, as we all know, only fuels the fire. (For those who don't know, never reply to spam as all that does is inform the spammer that they have a 'live' email address. Those are worth more and spammers pay big for them. Dont do it. Ignore it. Let the spammers work harder, will ya.)

      So, it's obvious the person knows about the scams and what to look for (to a degree) because they are trying to "fight it." So, why does he get taken in?

      As with this most recent scam, he was taken in because someone paid him ~$9000.00 in the form of a check from a bank in NYC. So he thought it was real. I just wish they could have kept the 9 grand. In this run, there were 4500 of these checks issued all across the USA. I think they were all found out, though, and no one got scammed...this time.

      If you think you are being taken in by a scam or the victim of a scam CONTACT THE FBI. Local police can't do a thing to protect you from identity theft or fraud. The FBI can...again, only to a certain degree.

      http://www.ic3.gov/
    8. Re:Households, not population by Why2K · · Score: 2, Funny

      Who says people over 65 don't use the internet, you insensitive clod? People over 65 invented the internet. No, I'm afraid you are mistaken. Al Gore just turned 60 this year.
  3. So? by DigitAl56K · · Score: 5, Insightful

    What are the implications of this statistic to our society? None. If people needed to use e-mail then they would use e-mail. The summary seems to imply that if you've never sent an e-mail there is something wrong with you or you fail at life. I can think of plenty of careers that don't even involve working with computers, and some people like to enjoy a more "disconnected" lifestyle.

    Or are these people just Luddites who mourned the demise of the telegraph and have also never used a telephone? I don't know, TFA doesn't seem to mention that. Why don't you accuse them of being illiterate freaks or something while you're at it?

    From TFA:

    "Many people just don't see a reason to use computers and do not associate technology with the needs and demands of their daily lives," Barrett said. Shocker.
    1. Re:So? by penix1 · · Score: 2, Insightful

      If people needed to use e-mail then they would use e-mail. The summary seems to imply that if you've never sent an e-mail there is something wrong with you or you fail at life. I can think of plenty of careers that don't even involve working with computers, and some people like to enjoy a more "disconnected" lifestyle.


      Absolutely! I do use technology and still won't use email unless I have no choice (for example, communication from some business that leaves no other option). There are far better ways to communicate besides digging through mounds of spam for that occasional one from the "Luddite" that insists on using email. Sure, you can bend over backwards to filter out spam but why go through the bother when there are better means to communicate...
      --
      This is a sig. This is only a sig. Had this been an actual sig you would have been informed where to tune for more sigs.
    2. Re:So? by mangu · · Score: 2, Insightful

      If people needed to use e-mail then they would use e-mail. The summary seems to imply that if you've never sent an e-mail there is something wrong with you or you fail at life. I can think of plenty of careers that don't even involve working with computers, and some people like to enjoy a more "disconnected" lifestyle.

      I, for one, do like to enjoy a more "disconnected" lifestyle. That's why I disconnect my cell phone from time to time, and occasionally leave my e-mail boxes unattended for a few days. There's no reason to do the obsessive checking of inboxes all the time that some people seem to enjoy.


      However, computers are very useful tools in *any* lifestyle and they help save a lot of time and resources. Living without computers and e-mail these days is nearly as cumbersome as being illiterate. I think the reason why some people never learn to use computers is exactly the same why many people never learn to read: nobody ever taught them, so they don't know what they are missing.

    3. Re:So? by DigitAl56K · · Score: 5, Interesting

      Why does everything come down to carbon emissions lately, and what does that have to do with the summary. But sure, I'll bite. You're using e-mail. The entire time you're writing it you're sitting at a computer using between 150W and 300W (typical). Probably half a dozen devices between your computer and the destination server are responsible for transmitting the packets over long distances (your modem, the various routers and mail servers). The NSA intercepts your e-mail, automatically runs AI on it in a massive data farm, which uses quite a lot of CPU time. Meanwhile a letter is read with zero power emissions at both ends, and it is transported with tens of thousands of other letters, the inefficient part of the transport being only near the local destination.

      But honestly, I just pulled that out of my ass, and so did you, and probably so will anyone else who replies. But that will still be more interesting than the questions raised in the summary..

    4. Re:So? by Anonymous Coward · · Score: 2, Insightful

      Better is a subjective term.

      Email is an excellent form for communicating with others where there is no need for instant response. That way the other parties can respond when they're ready to, and not when you demand it. In the workplace this means that they don't have to drop what they're doing to give you their attention, allowing them to continue focusing on their tasks.

      Most other forms of 'better' communication are great if you must have an immediate response, but the most common ones (face to face, phone, insant messaging) all require the other party to stop what they're doing and give you their attention at that moment, whether they have the response you're after or not. From a productivity standpoint this is rarely a good thing.

      The trick is to find the best communication method for what you're trying to achieve, and take into consideration the other parties requirements and ability to respond as well.

      As to TFA... I didn't read it, but there doesn't seem to be anything abnormal or surprising that some people haven't used email. I never learned to drive a car. Does that make me abnormal?

    5. Re:So? by servognome · · Score: 3, Insightful

      What are the implications of this statistic to our society?

      None. If people needed to use e-mail then they would use e-mail. The summary seems to imply that if you've never sent an e-mail there is something wrong with you or you fail at life. I can think of plenty of careers that don't even involve working with computers, and some people like to enjoy a more "disconnected" lifestyle.
      There are in fact implications to our society. Rather than look at it as a flaw in the people, look at it from the point of view that the flaws of email does not meet the communication needs of those people. By learning the reasons email doesn't meet the communication needs of a significant portion of the population, you can either expand the capabilities of email, or design new systems to address those gaps.
      --
      D6 63 0D 70 89 81 BB 8E 7B 7C 5F 5D 54 EA AB 73
    6. Re:So? by amRadioHed · · Score: 3, Insightful

      Maybe it's more indicative of my own personality flaws, but I sorta wish I didn't have electronics in my life all the time. Realistically the vast majority of time I spent watching TV or surfing the web is wasted time. If I didn't have those always available to me for instant gratification I would spend more time on my less passive pastimes such as reading and studying and in the end I'm sure I would find that to be far more rewarding.

      Instead I'm fairly lazy and so here I am yet again posting on slashdot.

      --
      We hope your rules and wisdom choke you / Now we are one in everlasting peace
    7. Re:So? by DigitAl56K · · Score: 5, Insightful

      However, computers are very useful tools in *any* lifestyle and they help save a lot of time and resources. Living without computers and e-mail these days is nearly as cumbersome as being illiterate. Let me temporarily step into the shoes of Joe Shmoe. I get up in the morning, brush my teeth, take a shower, get dressed and head out to my construction job. I work hard for 8-9 hours. During the day I grab some coffee and some lunch. I listen to the radio. I come home to my wife at night, picking up some groceries on the way. We have dinner together. I go hang out with the guys at the bar for a while, we chat about the game on TV and whether we like Hillary or Obama better. I head back home, help put the kids to bed and turn in.

      Why do I need to use a computer, and what is the big difference it's going to make in my life?

      I often feel sad that I'm so tied to the computer and similar devices - there are plenty of people out there who I feel live a fuller life than I do simply because they're not attached so heavily to computers. While we're sitting here writing to each other on Slashdot about people who don't use e-mail, others who perhaps don't use e-mail are spending time with their families and friends. I would not say I'm envious of people who don't use e-mail, but I can see the positive side of it.
    8. Re:So? by DigitAl56K · · Score: 2

      By learning the reasons email doesn't meet the communication needs of a significant portion of the population, you can either expand the capabilities of email, or design new systems to address those gaps. Those gaps don't exist. If they did, 20% of the population would be working on a way to solve them. This goes back to the original point: People will use e-mail if they need to.

      E-mail is not the only solution to communication. It does not fulfill all communication needs and it does not need to fulfill all communication needs. Does everyone you know own a TV? Lots of my friends choose not to, for different reasons. That does not mean that the capabilities of TV must be expanded or that new systems must be designed, because it is not mandatory that everyone watches TV.
    9. Re:So? by MalHavoc · · Score: 2, Interesting

      Why do I need to use a computer, and what is the big difference it's going to make in my life? And also, how much would having an electronic device diminish the enjoyment of some of those things you mentioned? If I grab coffee and lunch some place during the day, the last thing I want is to be interrupted by a pager or blackberry or cellphone while I am enjoying it. And how many people have no real downtime at life because they are tied to mobile devices? Not necessarily because they are workaholics, but because their job mandates that they carry these things. I'm not tied to a mobile device, don't own a land phone, have no TV, and keep my cellphone turned off most of the time. Yet, I work in an IT field. I would be interested in the measures that other IT-types take to protect their "downtime" from the intrusion of technology.
    10. Re:So? by DarkOx · · Score: 4, Insightful

      let me add some of the parts you left out of Joe Shmoe's life.

      Saturday morning:
      I noticed the car was running funny ever since my last fillup and now the check engine light is on. Being a pretty talented mechanic I have checked everything over and it all looked fine, but the spark plug on number 3 cylinder was fouled. I have cleaned and now the engine is running smooth. That damn light is still on though. I'd really like to just reset it and see if it comes back. I am sure there is an easy way and that that Google thing everyone is talking about could tell me but since I don't have a computer I am going to have to spend 2 hours making phone calls to local shops and the manufactures tech center until I can find someone who will tell me how to do this, oh well there goes Saturday.

      Sunday Morning:
      On the way home from warship the wife tells me she has notices our savings account has not been growing as fast lately. She is concerned about our future retirement and sending the kids to college. What are we spending so much money on all of a sudden? She and I would like to know. I keep pretty good records and receipts. I can tell you what are balances are without calling the bank, ok I don't know exactly when that last interest payment got credited. My paper ledger does a great job. Its odd though combing my eyes over it I don't see any unusal expense. Have gas and groceries just gone up that much? Well let me get out the calculator and start totaling those specif items up over the past few months and then flip back to this time last year and do the same. Yep that is where the money went. That only took half an hour, not to shabby, although Jim at work said he has this MickySoft Cash program that lets him do that stuff instantly on his computer. It might be nice I don't know.

      I have no problem with people not wanting to use computers. Its a choice and this is a free society. I do think pretty much Adult living in the United States could extract some value from owning one and knowing how to use it. Maybe you don't need e-mail specifically or anyone one application in particular for that matter depending on who you are what you do. That is fine too. I would even venture to guess the average machine from 1990 and the software to go with it is plenty for most people, at least if it was still in good working order. Lets no even pretend though that anyone not living an extremely exceptional life style like monasticism can't find something to offer them in the last 20 years of personal computing.

      I still you FrameWork under the does emulator on my Linux box for most of my financial record keeping. It does exactly what I need. I have macros to import csv files from my bank and the like, just like quicken. I wrote those when I was to young and poor to by that software otherwise I might have.

      --
      Repeal the 17th Amendment TODAY! Also Please Read http://www.gnu.org/philosophy/right-to-read.html
    11. Re:So? by JPLemme · · Score: 3, Funny

      Don't forget the CPU cycles the NSA needs to decrypt your email before they can analyze it. Remember: encrypting your email isn't just unpatriotic; it also wastes Mother Earth's natural resources.

    12. Re:So? by vertinox · · Score: 3, Insightful

      Why do I need to use a computer, and what is the big difference it's going to make in my life?

      Funny that you mentioned construction labor because I got my current contractor referred to me over the net and we actually send communications and contracts via email.

      The point is that computer lack of computer technology is only OK up until a certain point until it is impossible to compete with the rest of society in a capitalistic system.

      Currently Joe works construction, but do to immigration and advances in technology his jobs are getting harder and harder to find (also especially due to the failing housing market).

      When a site manager needs to pick up some hired hands and depending on the skill will take first come first serve with the employment and he needs those workers ASAP. Sure he'll put in a ad in the local newspaper, but he also posts on Craigslist or a Union forum or emailing list (if you happen to live in such an area) that he needs workers for his latest project.

      Joe shows up a day after the ad in the newspaper went out and the site manager says "Sorry bud, we got everyone we need last night with mostly these 18 to 20 year olds who responded to the online posts and emails."

      Now such a scenario isn't 100% likley... I mean he might have a friend with a computer or knows the cousin of the site manager who gave him a ring the night before, but thats no guarantee as time progresses.

      We have limited resources and employment to go around and having a computer will give you an edge information wise and if you sit this out then you'll find yourself sitting at home unemployed more and more because people who got the information before you get it the old fashion way.

      So in about 10 to 20 years if you don't have a computer... We'll then lets just say lets hope your kids do so they can take care of you.

      You know that ATT commercial about "the moment"? There is a reason most major corporations are forcing their employees to always carry a blackberry and thats because in a purely competitive world, those who know first will get there first to be served first.

      Its just how the world works at this point though I personally don't like the idea of having to be on call all the time...

      --
      "I am the king of the Romans, and am superior to rules of grammar!"
      -Sigismund, Holy Roman Emperor (1368-1437)
    13. Re:So? by iocat · · Score: 4, Insightful
      Some people *LIKE* being connected to electronic devices. If I don't want to get emails, I guess I could turn off my Blackberry, but... I LIKE GETTING MY EMAIL RIGHT AWAY. I love my Blackberry. It rules.

      I like computers. I like email. I like SMS. I like videogames. Hell, I like watching TELEVISION.

      I don't understand this "computers are evil" meme that rises up at slashdot -- what the hell are you doing on this site, or working in tech, if you don't like computers or electronic devices? Unless, you're the kind of 'phone it in' asshats that make my working life less enjoyable -- not saying you are, but what the fuck?

      I've taken vacations and turned off my phone, left the game systems behind, and gone someplace with no TV. It was nice and peaceful, just kicking it and reading books. I love me some books -- probably my favorite leisure activity.

      But I've never been happier to come back from a vacation! Cell phones rule. Videogames rule. Email lets me interact with my wife about a million times more than I would if we didn't have it. Social networks enable me to stay involved in the lives of friends who live thousands of miles away -- and have them involved in my life too. Videogames let me interact with my son on levels I couldn't otherwise. Computers rule. I don't think my laptop has been more than 10 or 20 feet from me, other than if I'm out to eat, in months. Cell phones -- don't get me started! Do you remember trying to coordinating meeting up at a location before cell phones? It sucked! Cell phones are freaking sweet. My phone gives me directions, it tells me where traffic is, it enables email, people can call me on it. It has all my friends' contact info. It connects to the Web. It has an MP4 of the moon landing I can watch when I'm bored. It has MP3s of my favorite songs I can listen to. It's fucking rad!

      Technology: It's a good thing!!

      --

      Dude, I think I can see my house from here.

    14. Re:So? by Jimmy+King · · Score: 3, Informative

      As to TFA... I didn't read it, but there doesn't seem to be anything abnormal or surprising that some people haven't used email. I never learned to drive a car. Does that make me abnormal?
      It depends on where you are, but here in America, yes, that makes you abnormal. If you're in the wilds of Africa, probably not so abnormal. Never using a fairly common method of communication which has been around for quite some time now as technology goes is also abnormal. I didn't have a cell phone until less than a year ago because I had no need for one. I finally only got one because work was willing to foot the bill. I was also abnormal in that regard, especially within my age group and peers.

      Abnormal doesn't mean wrong, stupid, or anything else bad. It just means you're not doing the normal thing that the majority of people do.
    15. Re:So? by cayenne8 · · Score: 3, Insightful
      "Yes, "better" is subjective but given both the hassle of email spam / Bad Things(TM) and the fact that most home users (which is the subject group here) have a very limited set of contacts, email is the least useful of the list of possibilities. You are coming from this from a business perspective where I am coming from a home perspective. Even in a business perspective, I would rather deal with a business one-on-one real-time even if that means they tell me they will contact me later with my answer that they don't know off hand in email. It is called "customer relations" in most circles. The point is, for me the spammers have won. I detest email to the point of only checking it when I know something is coming in."

      You are just like a friend of mine that seems to almost detest email...but, it isn't spam that drives him away. He keeps harping on that he'd rather make a phone call, etc. My other friends in our little group, all are like I am....and we prefer email. During the work day, phone calls can be heard by everyone else in 'cube land'. With email, no one around you knows your planning your weekend motorcycle trip rather than asking a java coding quesstion. And most often...you can only call one person at a time (Ok I know you can do multi-party calls, but, you have to do the dialing regiment and hope everyone is available that moment)....with email, and CC, you can hold conversations with the whole group.

      My friend gets pissed at times and says not to send so much email, but, then when we do that...he gets made when he gets left out of plans we make during the week for the weekends. It is a real PITA.

      I actually prefer email to IM (I've not used much, but, mostly due to workplaces I've been at do not allow it...security risks), and especially to phone calls. On the weekends, I hold email conversations with friends and family of mine all over the country. I do make a couple of calls with Mom and Dad....but, mostly email. Sometimes emails over the weekend are almost in real time...that much of it. But, the thing is...I can do it asynchronously and not have to stop my usual weekend things, like on Sundays...I have to do all my cleaning and cooking (and shopping) that day for the next week. I can be running all over the place...but, I have computers in the kitchen and all over the house, always on. I can do quick snippets on email and keep going. With a phone call...I have to STOP what I'm doing usually...for an extended period of time, and hold the phone and talk. In the evenings when I'm watching TV or a movie....I can email without really dropping my attention to the program, but, a phone call? I gotta put things on pause...or miss out on something if I let it run.

      So, basically...I'm the complete opposite of you....I really prefer email as my primary method of communicating.

      I also type quite fast...as do most of my friends that I email with. My friend that hates email, is a slow hunt and pecker....we're often hypothesized that maybe this is one major factor why he doesn't like email as much...to HIM...it takes too long and too much effort since he is a poor typist?

      --
      Light travels faster than sound. This is why some people appear bright until you hear them speak.........
    16. Re:So? by neomunk · · Score: 2, Funny

      Lori Drew, is that you? I thought we told you to get outta the tubes.

      (Heh, after hitting preview, that looks like a poor quality song lyric)

    17. Re:So? by cayenne8 · · Score: 2, Insightful
      "Why does everything come down to carbon emissions lately, and what does that have to do with the summary. "

      I dunno, but, I do notice it tries to be injected into far too many conversations.

      Personally I don't give a damn....I'm not out to alter my life or lifestyle as long as I can afford it. I like the way I live, and carbon emissions or whatever 'green' topic of the day just is not on my radar. I'm definitely not alone on this....I think the people so adamant about this, are just a very loud minority of people.

      --
      Light travels faster than sound. This is why some people appear bright until you hear them speak.........
    18. Re:So? by lazy-ninja · · Score: 2, Informative

      150w-300w? What sort of PCs are you using??? A modern Dell PC pulls 100w unless you are running heavy gaming on it. My personal PC pulls about 42w during most of my usage.

    19. Re:So? by gnuman99 · · Score: 2, Informative

      Isn't it very, very, very clear that e-mail uses by far the lesser amount of resources than regular mail?

      How much did it cost me to send this message? (like email). Hell of a lot LESS than a postage stamp and a postage stamp tends to reflect amount of cost to *deliver* the said letter.

      If the costs were similar, there would be no SPAM at all because even if the said costs were shared, it would cost you 5c or 10c to just send a single message.

      If you just want to be anal about some stupid question like this and waste few millions on "research" if the plastic is from a dinosaur's ass in Indonesia or algae bloom during Pangaea's time, then that's your business.

    20. Re:So? by Bombula · · Score: 2, Interesting
      I really prefer email as my primary method of communicating.

      Different things work for different people who work in different contexts. In my work, email is hopelessly slow and ineffective. I can't wait an hour or a day or a week to exchange information with someone. Very often, my entire workflow depends on getting the right piece of information - the answer to a question, a critical point of data, the name of a person who I need to get in touch with. If I rely solely on email, my workflow stops until I get a response. It would be a crazy, foolish mistake to do so.

      So declarations that email is more efficient or effective than using the phone are only true within a very narrow work context. That context may be common among slashdotters - writing code in cubicle-land, for example - but in my experience the delays caused by email are VERY often workflow critical failure points. From a management and operations standpoint, CFPs are unacceptable; you do everything you can to eliminate them.

      Lastly, the anonymity and temporal disjunction of email makes it a much easier way for many people to communicate with others than a real-time conversation. I don't fault people for being introverted, shy, uncomfortable, antisocial, or otherwise unable to communicate well with others in conversation, but having said that I think email has become a crutch for many folks who lack the ability to confidently and effectively communicate with others in a professional work environment. There simply is no replacement for a real conversation. If you can't have one with your co-workers, your boss, or your customers, then your career - and life - options are going to be severely limited.

      --
      A-Bomb
    21. Re:So? by elrous0 · · Score: 2, Insightful

      You're making the same mistake Peter made in "Office Space," romanticizing the "simple life" of the working class. I grew up working class. It's not romantic. It's not simple. It sucks ass. Working a mind-numbing hard labor job is a fucking nightmare. I went to college and now work a job that is sometimes a bit of a pain; but compared to cutting tobacco, cleaning toilets, and working on a factory assembly line, it's a dream job.

      --
      SJW: Someone who has run out of real oppression, and has to fake it.
  4. You think that's stupid? by religious+freak · · Score: 4, Interesting

    People still RENT their phones...
    http://www.clientleasingservices.com/

    750,000 of them, according to usatoday...
    http://www.usatoday.com/news/offbeat/2006-09-14-phone_x.htm

    --
    If you can read this... 01110101 01110010 00100000 01100001 00100000 01100111 01100101 01100101 01101011
  5. Shocked?! by sysusr · · Score: 5, Informative
    According to http://www.internetworldstats.com/am/us.htm:

    Internet Usage Statistics
    215,935,529 Internet users as of Dec/07, 71.7% of the population, according to Nielsen//NetRatings

    Latest Population Estimate
    301,139,947 population for 2007, according to the Census Bureau. If 28.3% of the population aren't internet users, why is it a surprise that 20% haven't sent an email?
    --
    \x72\x6D\x20\x2D\x72\x66
  6. Re:Seems about right by Anonymous Coward · · Score: 3, Insightful

    20% of America doesn't use e-mail because they don't have anything to say via e-mail. Consider the same logic with regard to first posts ;)

  7. How then... by FinchWorld · · Score: 2, Funny

    ...will they 1|\|cr3A53 7H3 51Z3 0F 7H3R3 /\/\3/\/\83r?

    --
    "I may be full of crap about this game, and I may be wrong, and that's fine." -Jack Thompson
  8. Err... by ilovegeorgebush · · Score: 2

    What are the implications of this statistic to our society?
    Err, Jesus - absolutely nothing. Calm the fuck down?
  9. Far, far worse: by johannesg · · Score: 5, Funny

    Just about 100% of all young, single females have never sent email to me!

  10. nevertheless they are indirectly affected ... by crazybit · · Score: 2, Informative

    ... by e-mail and technology.

    On the other side, most people that doesn't know how to use e-mail ask techies they know for help.

    I have already forgotten how many mails I have sent for my mom and aunts.

    --
    - Human knowledge belongs to the world
  11. Is this what slashdot has become? by AbRASiON · · Score: 2

    20% of the US population hasn't used email?
    Good lord who cares!

    I bet 85% of the US population have never been in a war.
    I bet 100% of the US population are under 19' tall.
    At least 20% of the US population will never see this post.
    Hell I wouldn't be surprised if 10% of the US population don't even own a cell phone.

    It's rare that I would complain about the news here but whoever approved this AND whoever submitted it, wtf, really? Just WTF.

  12. Articles attitude explains everything by cliffski · · Score: 3, Insightful

    "Or are these people just Luddites who mourned the demise of the telegraph and have also never used a telephone?"

    Its that sort of arrogant crap that makes people vow to never use a computer. Some people have no need for a particular tech. I NEVER send text messages, they seem a waste of time. I don't use RSS and have no idea what twitter is. I never use myspace and don't have a facebook page.

    So fucking sue me.

    This infantile attitude of "I use tech X and thus so should you" just shows the immaturity of the poster, not that they are in any sense 'better' than those not using that technology.

    --
    DRM-free indie games for the PC and Mac: Positech Games
    1. Re:Articles attitude explains everything by Rob+Kaper · · Score: 2, Insightful

      Some people have no need for a particular tech.


      A growing share of the job and consumer market have e-mail as preferred or sole communication method - or at least for the initial trigger. I'm willing to bet that 20% will continue to evaporate.
    2. Re:Articles attitude explains everything by Oligonicella · · Score: 3, Insightful

      From article:

      One-half of those who have never used e-mail are over 65, and 56 percent had no schooling beyond high school.

      What do you want to be there's a significant overlap in those two groups? What do you want do bet that those over 65 aren't concerned about e-mail being the sole communication method of either job or consumer markets? That 'evaporation' will be simple attrition and won't support any conclusions at all.

    3. Re:Articles attitude explains everything by Alphasite · · Score: 2, Funny

      I'm sorry, you don't belong here. You lied in the registration form.

      The licence agreement for Slashdot surely states "I admit I'm a geek or nerd with little or not social life, I therefore know twitter, use RSS and send at least two text messages a day. I hate Microsoft (having any version of Windows is allowed, but should be denied publicly, if you are busted using it Slashdot denies any knoledge or responsabilite and will not be hold responsible)"

  13. It was a Phone Survey by Metallic+Vortex · · Score: 5, Insightful

    The article says that it was a phone survey. This means: 1: The people are obviously not "Luddites who mourned the demise of the telegraph and have also never used a telephone", since they used a phone to answer the survey questions. 2: Most of the tech-savvy people I know don't even have land lines. They use cell phones or things like Skype, which are difficult to survey for various reasons. The people who go those routes have generally used email. Therefore, the sample population was already skewed toward people who wouldn't have used email anyway.

  14. 10 years.... by MosesJones · · Score: 5, Insightful

    To put this into some form of perspective, strange here on Slashdot I know, but in reality for most people internet became a potential reality around 1998 (AOL going onto the internet from its walled garden) or at best 1996. So maybe another way to look at this study would be

    From zero to 80% in 10/12/15 years, how the US has embraced email

    Sure lots of the people here on Slashdot might have had an email account in the 80s, but that is an insignificant minority. I actually think that it is pretty impressive at 80% penetration given some of the literacy issues in the US education system.

    --
    An Eye for an Eye will make the whole world blind - Gandhi
  15. Maybe they did a cost/benefit analysis? by ThreeGigs · · Score: 2, Insightful

    Sending a snail mail letter requires no major initial investment.

    Sending your first email requires an investment to purchase your computer and subscribe to an ISP's plan.

    Making a phone call requires a minimal investment in a phone, and a monthly fee of about the same price as internet access.

    Sending an SMS usually requires either a 1 or 2 year commitment to a cellular provider's service plan, or the purchase of a phone for use with pre-paid minutes.

    So, if these 20% want or need to provide a written record of communication, they can use snail mail at a cost of 50 cents (plus an initial investment of a dollar for a pen), or they can spend $500 on a computer and $20 a month on an ISP.

    If they want a faster response than a snail mail, they *pick up the phone*. Which trumps email and IM on speed if more than one question/response is needed.

    Or they use an SMS or voicemail or an answering machine if the intended recipient isn't available.

    For "Joe Average", the cost/benefit ratio of email is absolutely horrible compared to other forms of communication. And since there really isn't any pressing *need* for them to have email, they don't make that investment. From anecdotal observations, I'd also say that another 20% of the population *with* computers and internet access *don't use email* on any regular basis. They use the internet for entertainment and information *not* communication.

    As for me, I've been using email since the late 80's, early 90's. However up until 2005, I had *never* sent an SMS. And until mid 2006 when I had a reason to use SMS more, I had only sent maybe 3 SMSes.

    So, for a service (email) that has no real value to many, has many alternatives, and requires a sizeable initial investment, is it any surprise that 20% of the population hasn't bothered with it? One wonders if perhaps they're the smarter ones.

    1. Re:Maybe they did a cost/benefit analysis? by AHumbleOpinion · · Score: 2, Informative

      And 50c in an internet cafe? Where? All the ones I've seen make you buy time in hourly chunks for about $10 or so.

      The GP could have phrased things better but he is essentially correct. In the developing world and the "wealthy" but space constrained world people generally do not own computers, they go to the local cafes which are plentiful and inexpensive. Cafes in the US are expensive because they serve a different demographic. Perhaps too many teenagers who couldn't talk their dads out of buying a celeron with shared memory embedded graphics rather than a $3,000 gaming rig, and not enough who want basic information, email, etc. US demographics also play a role, with cafes in the US being more plentiful in wealthier areas. They neighborhood cafe charges what the neighborhood can afford. Willingness to pay, not expenses plus a small percentage, generally dictates pricing.

  16. I'd expect it to be higher by petes_PoV · · Score: 3, Insightful
    What proportion of the population is under 10?

    How about over 60?

    These groups are overwhelmingly not emailers (yes I know a few members of either of these groups will trump up "I do" - you've self-selected so you're not representative)

    Once you take these groups out, you probably have about 80% of the population. I'd have to say that I doubt if all, or even close to all, the remainder have used email. Therefore I assume the total of never-emailed is higher than the 20% cited.

    However, in the grand scheme of things, so what? People can lead full and happy lives without technology. Hard as it may be for the tech-obessed to even consider it, not everyone is like them.

    --
    politicians are like babies' nappies: they should both be changed regularly and for the same reasons
  17. poverty part of the cause? by DMoylan · · Score: 4, Interesting

    from wikipedia http://en.wikipedia.org/wiki/Poverty_in_the_United_States

    Poverty in the United States is cyclical in nature with roughly 12% to 15% living below the federal poverty line at any given point in time, and roughly 40% falling below the poverty line at some time within a 10 year time span.

    if you are living below the poverty line then a computer and the increasingly large amount of power it uses are a unavailable luxury.

    1. Re:poverty part of the cause? by bwalling · · Score: 2, Insightful

      I'm not the least bit surprised. I work with some NGOs that provide skill training to those in poverty, and nearly none of the people I know outside of those organizations realize that within 6 miles of their homes, there are thousands upon thousands of people living in poverty and rampant crime (aside from making jokes like "don't go in there - you'll get shot"). These people often can't read, have no education past middle school, and have no skills to use for employment. Most people just drive around these areas, having never really even thought about what's down the streets they never turn onto. People like to cling to the attitude that people in poverty are just milking the system and don't want out, but I guarantee you that within a short drive of where you live there are people in poverty that not only want out, but are working hard at it. You show up there offering to teach them to read or teach them basic interviewing skills or help them pass the GED and you will be inspired by how hard they work. And, you will gain some perspective on how fortunate you are to have been born into the situation you were with the skills and talents you have.

  18. Why call them Luddites? by Secrity · · Score: 4, Insightful

    Why are people who see no need to have a computer being called Luddites? I don't know that any of these people are opposed to progress, they simply don't have access to email equipment or don't use email even if they have access.

    My mom and dad are definitely not Luddites, my mom used to be a Cobol programmer and my dad taught me electronics when I was small; they simply don't see any need for a computer in their home. They have cell phones, a 5.1 channel sound system, and DirectTV; but no computer.

    When people see no need for televisions in their homes, should they also be called Luddites?

    1. Re:Why call them Luddites? by Alphasite · · Score: 2, Funny

      No need for television?

      Doesn't homes come with integrated tvs? I mean, if you don't have a tv where are you supposed to plugin the PS3?

  19. No surprise by theeddie55 · · Score: 2, Insightful

    especially when you consider that about 12% of the population is under 10 years old and 16% of the popluation is over 65. a majority of these people are not going to be sending emails.

  20. Choice? by argStyopa · · Score: 4, Insightful

    The summary, even leaving aside its tone, is flawed in that it seems to presuppose this is by choice.

    I think people underestimate the amount of poverty - even in the US, where the official definition of poor still most often includes obesity, a car, 2 televisions, airconditioning, and other things seen as luxuries across most of the world.

    If you have a family of 4, and are making a combined income of ~$30k/year, and have payments to make for housing/car/food/medical, you might be stretching to pay the PHONE bill much less have luxury money to spend on frivolities like a web connection. And yes, they are frivolities: if all of your friends are in similar financial circumstances, you have even less incentive because they aren't going to be online EITHER. Finally, even the web is squeezing these folks out - browsing by modem SUCKS, and it seems that more and more sites are building fancy flash front-ends that take minutes to d/l at modem speeds.

    --
    -Styopa
  21. Well duh by mobby_6kl · · Score: 2, Funny

    In US of A, email is only for old people.

  22. I would say that is really good by smchris · · Score: 3, Insightful

    Those of us around IT don't always see them regularly, but remember, 16-17% of the population just aren't that smart. And per another comment, 1% are in jail. I saw a college alumni survey about a decade ago and email use really dropped over about the age of 55 -- which I guess now might extrapolate to 65? Lot of Americans over 65. Lot of Americans at the poverty level as well.

    Admittedly, many of these factors are coexistent but 20% sounds really good all things considered.

  23. And the illiteracy rate is... by mraiser · · Score: 5, Informative

    ...approximately 20% A government study showed that 21% to 23% of adult Americans were not "able to locate information in text", could not "make low-level inferences using printed materials", and were unable to "integrate easily identifiable pieces of information." (http://en.wikipedia.org/wiki/Literacy_in_the_United_States)

  24. I'll bet 20% havn't used mail of any kind ... by SpinyNorman · · Score: 4, Interesting

    According to this Newsweek article from 2002, in 2002 44M of the (then approx. 280M) US population were functionally illiterate.

    http://www.shashitharoor.com/articles/newsweek/illiterate.php

    From other sources about 11-12% of the US population is below the official poverty level, and I'll bet there's only partial overlap of that figure will the functionally illiterate group.

    From that perspective 80% of households using e-mail seems remarkably high, especially for such a new technology with such a high barrier (computer ownership/literacy, internet access, intellectual curiosity) to entry.

  25. Re:Seems about right by nurb432 · · Score: 2, Insightful

    And a good percentage of that cant afford internet service in the first place.

    --
    ---- Booth was a patriot ----
  26. Look at this more broadly by Infonaut · · Score: 2, Insightful

    The Pew Internet & American Life Project has some excellent information about how Americans use Internet and mobile technology. Despite Slashdot, Twitter, MySpace, et. al., a huge slice of America only uses modern communications technology when they need to, while a smaller slice tries to avoid it.

    For many people, technology is something they struggle to adapt to, rather than rush to embrace. It can be frustrating for these people, and very time-consuming. There's only so much time in the day, and if I weren't keeping up on the latest geekery, I could be using that time to read more history, ride my bike more, become a karate black belt, or whatever.

    Most people are not technology-obsessed, and there will always be a certain percentage of the population that is too old to care about the latest new thing that makes it easier to hook up with barhopping friends or more easily consume huge libraries of P2P pr0n.

    --
    Read the EFF's Fair Use FAQ
  27. Re:Oh that's nothing by CDMA_Demo · · Score: 2, Funny

    I've never read a single article posted on slashdot. Yet I often make aggressive and insightful comments on their content. You wouldn't be on slashdot if you did, would you?
  28. Re:Seems about right by colmore · · Score: 2, Interesting

    20% of America lives like the better-off portions of the 3rd world (it's not all the Congo and Burma).

    If you didn't have an office job and half your family and friends weren't dispersed around the country or world, and you only used publicly provided internet like a library for essentials like taxes and job hunting, who would you email?

    --
    In Capitalist America, bank robs you!
  29. most people over 70 don't use computers by spineboy · · Score: 2, Insightful

    Both my Grandmothers -in their 80s have never used a computer, and are pretty representative of their generation. Obviously there are exceptions, but computers weren't much of their lives. They both get off the phone after a minute, because they are worried about "long distance" charges to - lol.

    --
    ..........FULL STOP.
  30. Re:Seems about right by kesuki · · Score: 2, Informative

    '20% of America doesn't use e-mail because they don't have anything to say via e-mail.'

    "And a good percentage of that cant afford Internet service in the first place."

    Just from my personal experiences here, but Even At a Group home, (if you've ever been to a group home, people there are getting over serious mental issues, or recovering from serious addictions) there was a mac set up so people could e-mail, the younger patients used e-mail the older ones tended not to, I'm actually kind of surprised that they could even get to '80%' with all the old foggies out there, who are due to mental deterioration living in a different time from the rest of us.

    BTW every public library i have been to, even one in a city the size of 1000, had in it Internet terminals (as of 2008) the computers were donated, of course, but they still had 4 Internet terminals in a library that literally had only 5 book shelves total!

    even a 'drop in center' for people with mental illness now has 'public Internet' terminals, which were donated, the facility in question had Internet because the county has offices for their CSP program there as well...

    the Internet is free just about everywhere you go these days, even if you can't afford it at home, and don't have a car, taking a bike ride to the nearest free computer terminal is probably good for your health even walking is possible in some places for some people.