Apple Impasse With Magazines Over Subscriber Data
Pickens writes "Peter Kafka reports at All Things Digital that Apple and the publishing industry haven't been able to come to terms over magazine app subscriptions. Publishers want the ability to sell the subscriptions themselves, or at least the opportunity to hang on to subscribers' personal data, and Steve Jobs won't let them. Publishers also don't like the 30 percent cut that Apple wants to take in the iTunes store, but their real hang-up is lack of access to credit card and personal data. It's valuable to them for marketing because the demographic data helps magazines sell advertising, and without it they can't offer print/digital bundles. All Apple is willing to offer is an opt-in form for subscribers that would ask them for a limited amount of information: name, mailing address, email address."
They want access to the personnal and credit card data? If I buy a magazine at a kiosk, the guy takes my money, period. Apple is just a digital kiosk.
If their business model requires both to sell me the magazine AND have access to my data to be able to get money from ads on top of that, too bad for them.
Apple wanted lock-in and total control with the music industry and got it. Now they're an industry leader and have all the leverage while the magazine industry is going in the toilet.
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I cancelled my subscriptions to Make Magazine and Utne Reader for exactly that reason - the asshats couldn't stop themselves from selling my personal data to advertisers. Within two months, I was getting both paper and email spam from all over the place because of them. I know it was them because I always use custom email addresses and custom misspellings of my name to track how companies use my data.
But this is no news, I guess.
I only hope these policies are not Apple's undoing because it would be a real shame. Steve Jobs is a genius, but he makes so many enemies in the industry. In the end everybody will make alliances just not to have to deal with Apple's policies.
"Sum Ergo Cogito"
We had problems like this at VeriSign, back before PayPal bought out Payment Services. So, what we did is provide access to the data in aggregate so that they could see what the demographics were without revealing the individuals behind the data. If all they are looking for is the ability to sell advertising based on demographics, aggregate data should suffice.
Apple now sells ads.
I feel so dirty when I agree with Steve Jobs.
My advice is to simply not develop for the iphone. If you are not getting what you want, there are plenty of other phone markets to target.
What, Apple doesn't want to come under the same fire as Facebook?
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Yes, they get a cut of subscription revenue. Apple is handling the platform, billing, and content delivery, so they get paid for doing what would be printing, billing, and postage in a paper subscription. It's using Apple's merchant account and bandwidth, so that seems fair.
The apps will probably be free or include a "free" month's subscription to offset the purchase price.
Or does Apple actually seem reasonable in sharing customer data with third parties? You can be a fanboy or anti-fanboy on this, but when's the last time you've seen a major company take a stance on customer privacy? I feel like I've become jaded and just assume every corporation is trying to screw me over and I never expected that THIS would be the reason for the hangup in the negotiations.
Give a man a fire and he'll be warm for a day. But light a man on fire and he'll be warm for the rest of his life.
What is this term "magazine" that you speak of?
Rule #1 -- Politics always trumps technology.
Well, turn it around a little bit ... Apple is essentially operating a retail store for use by anybody who wants to sell through it. Cut out distribution costs, costs of processing credit card transactions, cost of bandwidth, cost of fighting fraud, verifying people's ages ... and what Apple is doing cuts out a lot of traditional costs and overhead.
Apple is shouldering the work and cost of doing all of this ... I'm betting there's a lot of smaller entities who are jumping at the ability to have Apple to all of this. I think that 30% is actually quite reasonable for what Apple is providing. Judging by the number of games which rely on in-game purchases to generate revenue, I'm betting it is probably pretty lucrative if you make something people are interested in.
In this case, it's somewhat disruptive to the existing business practices, but it's not like Apple is ripping them off. I think they're getting fair compensation for providing a useful infrastructure that makes it easy for consumers to gets stuff, and for companies to throw something over the wall and then collect the revenues.
And, yes, I do have an iTunes account. And, no, I have never paid for a damned thing from it -- there are developers making all sorts of really good free software. And before someone throws out this old chestnut ... the MP3s I rip from CDs using iTunes are DRM free.
Lost at C:>. Found at C.
The publishing industry, being the sole supplier of many popular magazines and newspapers, refused to release those magazines and newspapers in ebook format until a hardware manufacturer agreed to all their onerous DRM requirements. Apple was the only one who took them up on the offer, and the iPad was the result. Now they're finding out some of the problems that come with having to deal with a sole supplier (in this case, for the hardware platform on which your electronic publications are distributed). Serves them right I say. Pot, meet kettle.
I thought Ticketmaster was bad. Apple now runs what's left of the music industry with iTunes, and wants to do the same with publishing. Apple wants to a) squeeze out magazine publishers from being able to shift subscribers OUT OF Apple's store if they later choose, and b) Apple wants to be put themselves completely in the driver's seat with any possible online-only ad revenue for these magazines.
And it's completely their capitalistic right to do both - unless our regulated market realizes it's in the best interest of consumer choice to *not* allow Apple to have this potential stranglehold on information. What if Apple becomes the default magazine-delivery platform, and they decided they don't want to host any magazines OR ads that say good things about Android? Or mention that the new iPhone (x) has a tendency to explode?
I sure hope Apple doesn't succeed in this. If they do, it sure was nice living in a world where the average citizen had something like a fair shot.
The Invisible Hand of the Free Market is what punches workers in the nuts.
Well, for every one of you, there's one of me, and I will happily pay them to keep my private data private.
Maybe the reason that the "portal" or "middleman" business model has failed so often on the Internet is that they've failed to do their jobs. Apple, in this case, seems to be doing it--they make it easier to find what I want, shield me from what I don't want, and otherwise get out of the way. I'm happy to pay the premium.
<xml><I><am><so><damn>Web 2.0</damn></so></am></I></xml>
To me the whole thing is silly. These people have been complaining for years that paper and distribution costs are killing them, and that circulation is in the decline. Here is a model in which they can keep the ads but increase the number of adds as there is no incremental costs for ads in terms of delivery and paper costs, while increasing distribution. While I get annoyed that Architectural Digest has the first third of the magazine as ads, it is still a deal at less than $2 an issue. OTOH, They could have many more ads on iOS, linked to the advertiser, sell it for a dollar, and I would not be annoyed.
It seems this is second opportunity to traditional media to monetize on the web. Offer digital products, mostly supported by advertising, reduct traditional ineffecient infrastructure, and offer a product at a price that attracts new consumers.
Apple might be a driver in the process, like they were with music. Or the media companies could resist, as they did with movies which lead to distribution companies like Netflix making the profits at the expense of the media companies. At this point it can go either way.
"She's a scientist and a lesbian. She's not going to let it slide." Orphan Black
There is an easy way to fix the problem - disintermediate Apple. Develop their digital version for the web. They would get the side benefit of a much larger pool of potential customers.
What fantastic value does the app format provide that makes publishers put up with these shenanigans?
Put the magazine on a web page instead of a dedicated app!
I've abandoned my search for truth; now I'm just looking for some useful delusions.
Indeed, the vast bulk of the money they make is from advertisers, not from the subscriptions. The subscriptions are gravy.
That's true. But magazines on an iPad could simply embed iAds, along with some other ad frameworks. iAds would deliver the most targeted ad (from which the magazine would see revenue) and the other ad frameworks could target ads for the demographics of the readership the magazine can otherwise figure out.
The thing is, if the magazine people don't figure out this arrangement someone else will. It's not like magazine subscriptions are going gangbusters. I've canceled some magazines I was getting for free because I got tired of the clutter and the ad overload that comes with a free magazine.
Apple's opt-in approach sounded pretty reasonable to me. Most people (including myself) would be happy to give a magazine we like some data about ourselves to get better content and ads.
"There is more worth loving than we have strength to love." - Brian Jay Stanley
"They want access to the personnal and credit card data? If I buy a magazine at a kiosk, the guy takes my money, period. Apple is just a digital kiosk."
First, most magazines don't care much about newsstand sales. They care about subscribers, with some exceptions. Mostly because they know where subscribers live, etc., and so they can tell advertisers somethign about their audience. Otherwise, why would anyone bother to advertise in, say, GQ?
Second, Apple thinks they own the magazines, and the publishers are merely content providers to Apple and hence to THEIR subscribers, who they DO know a lot about.
I'm heartened by this. Apple will be killing their revenue potential for iPad sales and then sales through the App Store and iTunes. Levels the playing field just a little bit.
Jobs does get it, this is just a fight for the customer. Should Apple start publishing its own e-magazines? will anyone care? Will Apple figure out who their customer REALLY is in iPad publication? Hint, it's NOT the iPad user.
deleting the extra space after periods so i can stay relevant, yeah.
a) squeeze out magazine publishers from being able to shift subscribers OUT OF Apple's store if they later choose
How exactly is that true since anyone could just end a subscription when they felt like? Subscriptions were said to be monthly. Which is better than you can do right now with real magazines!
A person could just drop the subscription and subscribe on another platform.
b) Apple wants to be put themselves completely in the driver's seat with any possible online-only ad revenue for these magazines.
Where do you get that from? Yes a magazine could embed iAds. But they can also use any framework they like, just like with any app. In fact Apple almost reccomends using another ad provider in addition to iAds since iAds may not be able to fulfil every request for an ad.
Apple never had a stranglehold on the music market either. The music industry was free to un-strangle at any time, all they had to do was let go of DRM... there is no stranglehold the industry does not create for itself. Apple just lets them have the rope and holds one end for them.
"There is more worth loving than we have strength to love." - Brian Jay Stanley
The apps are more truly "offline" than web apps. Sure web apps can have offline storage but then you are relying on the browser to cache an awful lot of things like images... a magazine is better served as a standalone content with a lot of locally cached media, and that's just not a space web apps are in right now.
Also apps CAN have more interactivity, but I've not really seen a magazine app yet that really makes use of that. You can really see the potential though, imagine a Make magazine with videos of how to construct something, and a planning app that let you figure out exactly what materials you needed or customize plans...
"There is more worth loving than we have strength to love." - Brian Jay Stanley
Emphasis added. In other words, Apple doesn't want magazines to have that information to help their own sales, but Apple will gladly use your information - and share it with their own partners - to help themselves.
Browsing at +1 - no ACs, I ignore their posts. So refreshing!
Yes, they get a cut of subscription revenue. Apple is handling the platform, billing, and content delivery,
I thought AT&T/insert-carrier-here handled content delivery. And the subscription information comes from the magazine, on their own servers. Apple sells the program to let you look at that magazine's data over your carrier's bandwidth.
And for billing, they make a 30% commission. Funny, I can set up automated payments with Paypal, Bank of America, and hundreds of other vendors/creditors/institutions and it's free. That's the beauty of software - you don't need a person to process those transactions - they Just Work.
Browsing at +1 - no ACs, I ignore their posts. So refreshing!
The next step will be when Apple insists on replacing the magazine ads with their own. After all, Apple has the demographic information, and the publisher doesn't. So doing that will increase ad value. Of course, they'll have to share some of that revenue with the publisher. Some of it.
And heaven help you if Reader's Digest ever gets your personal info.
I had a subscription one year. I moved and had to call to ensure they wouldn't auto-resubscribe me. When they asked for my new address for my last few mags, I told them I'd rather not get the mags then have to submit to their mail-spam again!
Then Apple needs to charge a fair, flat rate. The post office doesn't get a cut of the value of something I ship. They get a flat rate based on weight, whether that be an ounce of gold or an ounce of water.
Read "vendor lock in" on wikipedia, yep it does qualify as vendor lock in
read the second sentence- it's illegal only if Apple has a monopoly position.
they don't-- therefore it's not DOJ actionable....
every day http://en.wikipedia.org/wiki/Special:Random
AT&T's handling the user side of delivery, for which I pay them. Apple's handling the server side of delivery, for which they pay their own bandwidth and server bills.
I suspect Apple will be handling the data. Magazines'll provide the content to be pushed out to Apple, but Apple'll do the delivery to devices.
A credit card transaction isn't a flat rate, though - it's a fee plus a percentage of the transaction, in most cases. And, again, Apple's using the money they make to, among other things, provide and enhance the platform (hardware, software, and infrastructure) these magazines are taking advantage of. If magazines don't like the cut, they're by no means forced to put their content on the iPad/iPhone.
Unless Apple specifically bothered all their users by asking them the question, the percentage of people who would take the trouble to find the option and then answer yes to it is small enough that it probably wouldn't be worth it even to the magazine publishers. And I don't want to be bothered with the option, so if Apple did start asking, and somebody else didn't, for an otherwise equal service I'd go to the one that didn't even ask the question.
Fuck the magazines and their business model. They've already proven themselves un-trustworthy with personal data, and now they're clearly desperate, which would make me careful with someone who was previously trustworthy. If they can't get themselves back on an even ground without selling their customers' CC info, maybe it's their time to die.
<xml><I><am><so><damn>Web 2.0</damn></so></am></I></xml>
I agree. Magazines should simply distribute to iPads via secure PDFs, sidestepping the issue with Apple.
If Apple's only concern was the privacy of their customers, there's a simple solution to keep everyone happy: hand over the stats instead. No personal identifiable information is directly required by the magazines, at least not unless they intend to perform direct marketing, so all Apple needs to do is aggregate the information they are without doubt gathering for themselves and chop out the private.
They could even analyse it for them, just like a certain major competitor does famously well.
This is an obvious solution. Only one company gets personal data, and that is the company with the highest public profile (hence greatest incentive not to abuse it). Magazines and advertisers get the data they do require. Apple should also be able to achieve substantial scale economies, it already has your account info and it's only paying (if anything) the CC companies once per year. Then there's iTunes' "anonymous usage statistics" data which should be a marketer's wet dream. Apple really should be able to provide for almost zero cost vastly better data (even when anonymous) than most companies get by spending millions.
Frankly I'm stunned Apple doesn't already do this. So much so I'm inclined to assume that they do and TFA has it wrong: more likely the only stickler is that publishers want to be able to send you a mailer in the eventuality that they (or Apple...) pull their product from iTunes. After all, this is without doubt the only reason Apple isn't giving it to them.
Anyone? Seriously?
...anything we should infer from that?
we both have the same amount of proof. At least Apple has publicly and strongly stated their position on sharing user data (i.e., they don't)--you have been suspiciously quiet on being a sexual predator.
If they don't like it, don't sell via iTunes. If everyone does it, Steve Jobs will get the hint. The 30% Apple charges is absolutely ridiculous. I can't believe companies accept that. It's straight up robbery.
You can get pretty much any magazine subscription in the known universe for free or next to nothing. I currently have a subscription to Maxim I pay $0 for and one to Wired I pay $2 / year for. $2 / year would not even cover the postage.
I do this via the great mystical method of "eBay.com"
Magazines DO NOT CARE about subscription income. They make all their money in ad dollars. People who pay actual money for magazine subscriptions are just poor shoppers, the same as people who pay full sticker on new cars.
Apple pays for its servers, and its bandwidth to AT&T's network, and its backup systems and staff to look after those servers. It also handles the front-of-house store, and listing of your products for sale in a consumer-rich marketplace.
They also handle the microtransactions involved in small purchases such as this, lowering your costs overall, since they can get bulk rates and economies of scale.
I thought the privacy rights folks have been telling me for years that my data is everywhere already. I guess my data isn't as far flung as I was led to believe.
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It's Time and Newsweek that are non-profit by accident.
That'd be an interesting approach. I've never tried a PDF with security settings that prevent redistribution on iOS, wonder how it works.
I would assume it would work the same as any PDF with license restrictions turned on. At least that's how the PDF I bought from Amazon many moons ago worked before they had the Kindle and their kindle format.