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Windows Phone 7 Update Jams Some Phones
CWmike writes "Microsoft's first Windows Phone 7 update is apparently causing some users' phones to not work. Microsoft has advised at least one person to take his device into a store for a fix. The company's WindowsPhoneSupport Twitter account shows the responses to a variety of queries from users who have experienced problems over the last half-day. Microsoft released the update on Monday but played it down. The update was designed only 'to improve the software update process itself,' wrote Michael Stroh on the Windows Team Blog. One user, Alex Roebuck, wrote on Twitter that the update had bricked his Samsung Omnia 7. 'We're very sorry for the inconvenience,' Microsoft responded on Twitter. 'For this issue we would suggest taking it to a store.'"
This is the user experience with Windows Phone 7?
Seriously?
Nokia's in serious serious shit.
I hope that Nokia can help iron out problems like this before they launch WP7 devices.
Non impediti ratione cogitationus.
Oh no! They've jammed the radar! *tastes screen* With strawberry! I hate strawberry -Dark Helmet
...how bad MS update services are. It breaks more often than not and when it does you get obscure hex codes for a reason.
Seriously, you're just trying to download some files and run them. How can a completely closed system be worse at this than my buggy 5 year old browser with 11 third-party toolbars installed?
the update had bricked his Samsung Omnia 7. 'We're very sorry for the inconvenience,' Microsoft responded on Twitter. 'For this issue we would suggest taking it to a store.'"
After all, that's where the Returns counter is, right?
According to some comments on the mini microsoft blog, between 50% and 80% of what few WP7 phones are being bought end up being returned, so take a number, and get in line ...
Is she still involved? Because this sounds an awful lot like the fiasco that happened THE LAST TIME under her watch.
Should have been renamed Windows Mobile Vista
Its there own fault for buying a new W7 phone. Its a basically a new OS and you now $MS won't have it debugged until SP2. What were they expecting?
The only thing I found that said the return rate was 80% was from a comment from a Anonymous.
"The AT&T dude told me that WP7 phones had -- listen closely -- an 80% return rate."
I should have known microsoft was on the job
http://astechnoinfo.webstarts.com/
That's exactly right. That's also exactly why I keep up to date with sites like slashdot so that I could turn off my auto update in Windows 7 because I don't want M$ just installing SP1 on my machine. M$ has lead the way in the tech mindset of bring barely beta products to market as if they are final products. Wake up, look around. People are smarter than they've been given credit for and they are starting to see through the smoke and mirrors.
Update the Zune software first, so you can update your phone with software that will help with future updates. And users get what exactly out of this process? I love instructions pages that mention the first thing you should do right at the bottom of the page, after you have completed all the other steps... way to go! Instructions on that page are a prime example of how MS has no idea about designing computer user interfaces for people!
Slashdot broke my comment. The first line should have been "a small (below 1 percent) number of WP7 devices have to pull out their battery and restart the phone after an update. Let's compare to the Galaxy S, which had, out of the box:"
According to comments on a blog...
According to my comments I'm right 100% of the time and the Win7 phone never crashes.
It's retarded to get bent out of shape over one user being sent back to a store over a broken update. It's happened plenty of times with Android phones (and every other phone that's been upgradable) and I've yet to see an article posted about it here.
This story is a non-story.
That means that WP7 phones finally got multitasking! at the same time they jam and .sucks
Curious that we don't see similar articles whenever a carrier decides to send out an Android update.
I consider this story to be a problem with the internet. Lets say assume for a second he had a problem with the flash memory in his Nokia phone. So the phone just died because the upgrade is when the flash failed. Suddenly, the world is being told Microsoft dropped the ball.
"At least one user"?
And I read some anonymous comments on a blog somewhere that indicated that Iraq had weapons of mass destruction - with 100% slam-dunk no-mistake certainty!
See what happens when you believe everything you read?
- Dubya
To recap:
-- What we know: "ONE guy has been told to bring his device in for service."
-- What you're assuming as a result: "100% of the phones are non-operational, and destined for a return."
http://www.examiner.com/gadgets-in-san-francisco/motorola-droid-owners-reporting-issues-with-android-2-2-update
http://www.androidcentral.com/evo-4g-update-pulled-over-problems
http://www.cnet.com/8301-17918_1-20019676-85.html
Just a few quick search examples.
I dislike Microsoft as much as anyone but even I have to cut them some slack for the first update to essentially a version 1 product.
In my experience, Microsoft does a lot of testing of their products actually... but they don't have test labs or even beta testers with 100% of system configurations. No one does. They do a lot to fix the problems that their testers find. SP1 for Windows 7 was in public beta testing for 6 months, and avaliable for beta test to MSDN subscribers for longer than that. That's not exactly rushing something.
I can confirm that this update is very harmful. I tried to load Windows Phone 7 on my iPhone and it's dead now.
I also tried it on my Commodore 64... killed it also. Then I tried it on my TI-83 calculator.... killed it.
I'm blaming Microsoft and Sony for this fiasco
That makes soo much more sense now. I thought "(" was supposed to be a smiley.
Really, the term "bricked" has been misused so much. If the phone is beyond repair and the only way to get it functional is to basically replace everything on the inside, it's bricked. It's not bricked if installing another update or rolling back the update or resetting the memory fixes it. More details please.
Well, there's spam egg sausage and spam, that's not got much spam in it.
Hey guys, I totally overheard that Microsoft was jamming some cellphones and I was ready to jam with them, but it seems you guys aren't as radical as Microsoft is. I think they are EXTREME! *plays air guitar* I think you should give Microsoft a chance, after all, jamming is only one of things they are good at doing, they're also great at making dev kits *plays air drums*
I have it on good authority that this is the person responsible. His name is Justin Bonsey, but now is going by Justin B.
http://img14.imageshack.us/img14/6862/justinbonseygoogleprofi.png
Is it any wonder WP7 is all "fucked up"?
Microsoft updates have a history of breaking things, I'd expect their phones to not be an exception.
The shepherds did so well protecting the flock that the sheep no longer believed that wolves existed.
Obligatory http://xkcd.com/859/
According to some comments on the mini microsoft blog [blogspot.com], between 50% and 80% of what few WP7 phones
According to some comments on some blog, Android devices have a 99% return rate. It's true because it was a comment posted by an anonymous on some google blog.
Sadly though... your comment was modded +5 insightful without giving any real evidence. Also this is only happening to a few phones, (what I've read is the minority). This is their first phone update, there's bound to be a few problems here and there.
Actually only the Nexus S has 2.3 and almost no software is written for 2.3. The current majority of Android devices have 2.1 But yes Samsung is a pain when it comes to updates plus they Skin it which sucks.
Of course WP7 still can not multitask yet and is this update finally adding in cut and paste and Custom ring tones? Kind of hard to brag about an update that brings WP7 up to the standards of 2008.
See my blog http://ilovecookes.blogspot.com/ for light hearted technical information.
Maybe if you sell them both you can afford to buy a refurbed iPhone from AT&T or Apple.
This is because carriers aren't sending out Android updates.
Wahaahahhaahhaha omg hahahhahaaaaa microsoft sux lol lol lol fap fap fap.
I guess that's why they have so many successful products and make millions of dollars. Cause they have NO IDEA about designing computer user interfaces for people. I bet you could do much better. In fact, why don't you start your own company and take out "stupid microsoft" cause they're so useless anyway. I mean, they've only been building software for four decades, they clearly have NO FUCKING CLUE what they're doing.
You do realize that 1 Windows phone is probably 5-10% of the market. that is not the case with Android phones.
Only on slashdot would an anti-ms post citing an anonymous user's anecdotal evidence on a random blog get modded +5 insightful.
Second, Microsoft has been trying to puff up the disappointing numbers by quoting units shipped to stores, and not units activated.
So, since Microsoft won't release hard numbers, we have to go with what we can find elsewhere; the fact that Microsoft doesn't want to talk about activations and return numbers is a good indicator that the anecdotal evidence is, if not 100% accurate, at least in the ballpark.
Of course, if your product only had lost 50% market share in the last year, and was down to 3%, and Android in the same time went from 2% to #1, you wouldn't want to give out the real numbers either.
Why exactly should anyone listen to you? You have no real numbers either, just worthless guesses pulled from your ass.
What does it mean to "jam" a phone? I've heard of bricking, etc. but to "jam" it? Raspberry or Strawberry?
Don't steal. The government hates competition.
This is truly sad news for MS and the new Nokia relationship. I know their are a lot of hardware variations out there but bricking a paying customer's phone is truly bad form, especially when you are paying $400-$500 for a phone that isn't an iPhone. While everyone hates that Apple fan boys, one nice thing that Apple has going for them with the iPhone is a very controlled hardware platform. This simplifies patch testing to alleviate problems like bricking phones. This also begs the question, who is on the hook for the repair when the warranty for the phone runs out? Will MS pay for the repair or is the customer going to have to sign another 2-year contract to get a new phone? This reminds me of the BlueRay player firmware patches that bricked the out of warranty players. Interesting problem.
it isn't like Microsoft has been producing Phone OSs for the last ten plus years! louboutin shoes,I will wait it ~
Not surprising, seeing as Windows Phone 7 is a big huge dong. You can't update a dong. It's dongness is not updateable. Mise a jour non, c'est dong. Cocks dongs.
Is it true ? I will think about it .ghd straightenersthank you very much!
Well at least we know it's a certified windows product now.
According to some comments on the mini microsoft blog, between 50% and 80% of what few WP7 phones are being bought end up being returned, so take a number, and get in line ...
So, it's just like the xbox360 then
Well, only if you have your screen rotated 180 degrees counter clockwise :) ----- That's a smiley. Though to you perhaps not :)
"Microsoft's first Windows Phone 7 update is apparently causing some users' phones to not work. Microsoft has advised at least one person to take his device into a store for a fix." The other fifteen windows phone 7 users have not yet been in touch with technical support, but Microsoft is very concerned.
Was the next unquoted line "but we have these nice iPhones over here. Would you like to look at one?"
Wireless carriers invariably insist on controlling the phones they sell. They also insist on obnoxious branding but that's another matter.
The reason the carriers insist on controlling the phones and the updates to them is to minimize these problems. In this case, it would seem Microsoft has complete control over the phones and can push updates at will. The action of Microsoft can create tremendous cost for the carriers and also cause them to lose customers should they become too frustrated with the problems.
Now I will be the first to say I don't like carriers telling me what I can and can't do with my personally owned equipment. But the same goes for the software vendor. I don't want unwelcome updates forced upon me. I am fairly certain Windows7 phone updates prompt the user and ask permission to perform the update. That's good. But do they provide a means of rolling back the way they do in their OS products? I'm guessing not. So what should Microsoft do? That's right -- give the updates to the carriers and let THEM do the testing and the pushing out. That way, the carriers are prepared for what may happen and it's all on them when things go bad.
According to some comments on the mini microsoft blog, between 50% and 80% of what few WP7 phones are being bought end up being returned, so take a number, and get in line ...
Oh well anecdotal evidence in an anonymous comment on a website, must be factual then. Are you seriously that retarded? You're probably the one that posted it.
So Microsoft's fallback for all this newfangled all-connected-all-the-time Internet era is... a physical store? Really?
Which store do they mean, anyway? The Verizon/AT&T/T-Mobile store, staffed by people who are, to be polite, not rocket scientists, especially with a just-released operating system? Or a Microsoft store, which are outside easy reach of 99.9% of customers?
So, since Microsoft won't release hard numbers, we have to go with what we can find elsewhere
Ok well i'll put an anonymous post on a random blog citing an anonymous AT&T employee telling me returns are 1% and daily activations are approaching the numbers seen with Android. And of course you'd believe such a baseless unsubstantiated comment.
http://www.neowin.net/news/bricked-wp7-this-is-how-to-fix-it
On a side note, I hate the term "bricked" given this is a recoverable problem, although someone did point out that "bricked" is a perfectly acceptable term to describe a non-functional device during the period of time in which there is no known fix.
Oh, wow. And those were posted on Slashdot, numb-nuts? Oh, no?
Ballmer has said that the mobile phone industry needs WP7 because it needs a 3rd option. WP7 isn't 3rd, or even 4th, in terms of sales. 3% is 5th place, and a drop from the previous year's market share of almost 7%.
Why do you think that Microsoft had to pay Nokia so much to get on board?
Meh... those users should just wipe it and install Linux.
We should start a new Slashdot and return control to the geeks. It actually wouldn't be that hard to get some users to
His numbers are just as good as the ones Microsoft pulls out of their behind. LG have told us that sales are abysmal and every other hint says that sales are very dissapointing. When everything leans towards bad sales and Microsoft wont release any numbers, its a safe bet that sales are really that bad.
HTTP/1.1 400
...is probably about just supporting one hardware platform and thus avoiding these kind of problems.
(I think I recall Bill Gates stating that it was a winning strategy during the 80:s.)
I know that some people don't get the meaning of simple words and we call them republicans. But failing to grasp the meaning of a single digit number?
Exactly what is so confusing about "7"? Windows Phone 7. That is the name. Can you even grasp the notion that this means there was a version 6? A version 5 etc etc? And unlike Vista, 6 and 6.5 were named just that for phones.
MS is a decades old company with experience in PC's, phones, consoles and they can't get a simple update right on a very high profile product.
This is however the reason MS does so poorly in this area. They keep listening to fanboys who excuse everything even if it means redefining numbers and just don't get that they need to work harder in a market where there is competition. They only did well on the console race because their opponents were to busy shooting themselves in the foot.
MMO Quests are like orgasms:
You may solo them, I prefer them in a group.
Actually, the next unquoted line is "but we have these nice Android phones over here. Would you like to pick one to your liking?"
Remember, cellular companies are making money from Android purchases.
As is Sendo 2.0 with the Nokia "deal"
It is all nice and dandy to "bring it back to store" if you live in NY or LA, but what shall we do in some other countries, where they will show the finger/door, instead taking our phone?
World is a lot larger than your back yard. Why do you think Nokia sold 1200 in millions every month of last year?
And so begins the long drawn out death of Nokia.
Such a terrible shame.
Slashdot broke my comment. The first line should have been "a small (below 1 percent) number of WP7 devices have to pull out their battery and restart the phone after an update. Let's compare to the Galaxy S, which had, out of the box:"
The Preview feature is hard. So hard to use.
Yes it was Slashdot that broke your comment. And it's the jeans that make her look fat.
Should state "Windows Phone 7 Update Jams Phone", as this is basically what's being reported.
throw new NoSignatureException();
Yea, Samsung developed a time machine, went back-in-time and prevented Microsoft developers into not testing their own product ..
I heard from friend who heard from other friend that 110% of WP7 phones end up returned. Just a food for thought..
Android devices all over the world have a 97.6% return rate.
It must be true since I'm posting it here, in the comment section. Everyone knows this is the best source of reliable information in the planet. Oh darnit, I didnt click the Post Anonymously box!!! That destroys my credibility... I'll learn from that guy in that blog's comment section next time and remember to post this Anonymously for maximum credibility!
... that you can't see our apology, considering that you use your phone to read Twitter...
> 'We're very sorry for the inconvenience,' Microsoft responded on Twitter.
but they don't have test labs or even beta testers with 100% of system configurations. No one does.
I'll bet you Apple does have 100% of system configurations for Macs and iPhones/iPods/iPads. Probably Sony too for PS3/PS2/PS1. Nokia RIM
Also, in this early stage where you can count the number of manufacturers for WP7 phones with both hands, Microsoft does too (or at least they should have 100%).
The poor sales were verified by one of Microsoft's WP7 partners - LG Electronics.
Yes yes, of course now you'll change the subject to sales ever so quickly to detract from the fact that you publicly look like an absolute tard having accepted anonymous unsubstantiated second-hand comments regarding return rates as fact.
But of course once again your idiocy knows no bounds and you'll believe the first thing you read regardless of context, so how about we have a look at why you're such a moron this time shall we?
“From an industry perspective we had a high expectation, but from a consumer point of view the visibility is less than we expected”
From here.
Now of course you believe the first thing you read, so you only read the headline and took that as fact rather than what was actually said.
Looking a little more deeply we also see:
"LG has been closely collaborating with Microsoft from the beginning. What we feel is that it is absolutely perfect for a huge segment out there." From here.
Now if they are saying that it is likely they aren't experiencing a high rate of returns, or at the very least you can't use LG's comments as a basis for estimating the rate of return.
So let's see ... smartphones now outsell pcs, and Androids are outselling even iPhones ... Microsoft is a rounding error. Tablets will be a repeat.
I'll bet you Apple doesn't have 100% of system configurations for Macs. They don't have every possible combination of extensions or third party software installed. As for phones, they may not actually have test versions of every phone at every firmware revision avaliable. Between software and hardware, there is a lot you can do to vary a platform even on a closed system like a console...
But whatever. Go ahead, assume that everything is perfectly testable.
In terms of absolute numbers, the amount of windows phone returns is low ... because almost nobody is buying them.
And quickly back to returns - albeit without percentages this time - after another moronic post is debunked as utter rubbish and coming to conclusions based on the first thing you read. But that affirms your comment regarding percentages how?
Couple in that they had to pay Nokia big bucks to keep them from adopting Android
Did you read that from another anonymous post on a blog citing an unknown source? Or did you find an article and read no further than the sensationalist headline?
So let's see ... smartphones now outsell pcs, and Androids are outselling even iPhones ... Microsoft is a rounding error. Tablets will be a repeat.
Apple's marketshare was once akin to a rounding error and they bounced back but perhaps you haven't noticed that while smartphones may outsell PCs MS' share of the PC market is still more than any manufacturer's share of the smartphone market, more than enough to support a smartphone market entrant for a very long time. But of course you've made it quite clear that objectivity is not a strength of yours and you're happy to believe any evidence no matter how unsubstantial so long as it supports your view.
Simple, undeniable fact: It's not like Microsoft is a new entry in the phone market either - they started with the Pocket PC 2000 Phone Edition. After more than a decade, they're #5 in the ranks, in the single digits. That's a far cry from 23% of the market in 2004.
Who's going to develop for the #5 platform?
Microsoft has been in tablets for almost 2 decades - they released Windows for Pen Computing in 1992. Gates did a demo of a Microsoft tablet PC at Comdex in 2001. So why did Apple totally crush Microsoft? Any why is everyone releasing Android-based tablets?
More important - how long before there are more tablets being sold every year than there are PCs? 2014 at the outside. People don't like desktops - it's why laptops have been outselling them for years. Tablets, and the final killing of XP, will render the desktop as the #4 platform, behind smartphones, tablets, and laptops.
And with fewer desktops, fewer licenses for MS-Office. THAT is going to hurt. And once that starts to drop, there goes vendor lock-in.
And while we're at it, let's not ignore webOS - HP's attempt to offer phones, tablets, laptops and computers that all run an OS that doesn't come from Microsoft.
There's going to be a lot more chair-throwing ...