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Updated: Mozilla Community Contributor Departs Over Bug Handling

An anonymous reader writes "A blog post published by Mozilla community contributor Tyler Downer claims the Mozilla Triage QA process is broken, and he believes that the rapid release implementation does not work with their current method of handling bugs. Quoting: 'I understand that change takes time, and there is always a delay between planning a change, and the implementation. But with Triage, time is our enemy. We currently have 2,598 UNCO bugs in Firefox that haven’t been touched in 150 days. That is almost 2600 bugs that have not been touched since Firefox 4 was released. ... In Spring 2010, we hit roughly 13,000 UNCO bugs in the Firefox product on BMO. 13,000!!! We currently have 5,934. While this is an improvement, that is 6,000 bugs in Firefox that could be shipping today, and enhancements that could be making the web better (of course it isn’t that high, but the potential is there). This is several thousand contributors that we have told "Thank you for filing a bug report with us. We don’t really care about it, and we are going to let it sit for 6 months and just ask you to retest when you know it isn’t fixed, but thank you anyway."'" Update: 08/29 19:46 GMT by S : Downer has made another blog post clarifying the bug issue. Updated title and summary to reflect that he was a volunteer, not a Mozilla employee.

334 comments

  1. FF was good, then... by matt007 · · Score: 5, Insightful

    Mozilla community is killing Firefox with their super-fast releases. we went from 4 to 7 in no time.. (i'm on the beta channel)
    Addons break non stop because of upgrades
    Bugs arent being fixed

    = Users will leave soon ?

    1. Re:FF was good, then... by Trillan · · Score: 3, Insightful

      I think Firefox lost "good" long before the rapid releases began. Rapid releases were just a (failed) attempt to fix the suck.

      I'm not sure Firefox ever really lost anything, though. It's possible my tolerance for lame cross platform solutions has just gone way, way down.

    2. Re:FF was good, then... by Anonymous Coward · · Score: 0

      I am guessing that's because of lack of resources. Already, Google chrome is ahead of the pack when it comes to implementation of HTML5 specifications, and Firefox is doing a decent job trying to keep up. Unfortunately, it looks like they don't have time to fix the minor bugs while adding various features and improving performance.

    3. Re:FF was good, then... by SimonTheSoundMan · · Score: 2

      6 weeks is an awful short time between releases. Why not make it 4 or 6 months? That's still 2-3 version numbers a year. Current cycles means Mozilla are releasing over 8 versions a year, too many to keep track of, it seems Bugzilla is finding it hard to keep up too.

      I've pretty much given up on Mozilla, I no longer triage bugs for them. There is no time to take bugs seriously, everything is focused on the next version number and the one under-the-hood thing that gets added in the new version.

    4. Re:FF was good, then... by LordLimecat · · Score: 5, Informative

      Way to read the article. Tyler specifically mentions in the first 10 sentences that he love Rapid Release, and it has absolutely nothing to do with his departure.

      His complaint is the same as the complaints have always been for Firefox-- it takes forever for bugs to get fixed.

    5. Re:FF was good, then... by Anonymous Coward · · Score: 0

      = Users will leave soon ?

      Why would they? I'm just a user and I had no problems with the fast releases. None of the 5-6 add-ons I use has ever stopped working. I wouldn't be surprised if the majority of users doesn't even use add-ons. As for the versions, it doesn't make a difference to me, whether it's called 5.1.2 or 6.0.

    6. Re:FF was good, then... by MightyMartian · · Score: 0

      I left because Firefox's performance has gone down the shitter, particularly on mid-age hardware like my five year old laptop.

      --
      The world's burning. Moped Jesus spotted on I50. Details at 11.
    7. Re:FF was good, then... by 0123456 · · Score: 5, Insightful

      Why would they? I'm just a user and I had no problems with the fast releases.

      Because every new release is increasingly dumbed down and randomly removes user interface components or moves them around so you have to find them again and then remember where they were when you go back to an old version? And your only choice is either 3.6 or the current latest version because they now refuse to support any other versions?

      The only thing really keeping me on Firefox now is Noscript.

    8. Re:FF was good, then... by Anonymous Coward · · Score: 0

      It's possible my tolerance for lame cross platform solutions has just gone way, way down.

      This. Windows Firefox was very good, Linux/Mac Firefox not so much. Many users just haven't really had a choice if they want the feature set of Firefox on Linux...

    9. Re:FF was good, then... by Skuto · · Score: 1

      I completely fail to see the connection between the actual version numbers in releases, or release frequency, and the bug tracking system, or how they influence each other.

      Care to explain?

      One thing I could imagine is that it is more likely that the developers will ask you to test something again on the latest release. Not a big change here, I'd guess before they'd have asked you to test on a nightly.

    10. Re:FF was good, then... by Anonymous Coward · · Score: 0

      They are up to 7 already?

      I will tell you one thing the rapid release thing has done. Now when Firefox hounds me about upgrading to a new version, I decline. What I have now seems stable, and the extensions that I have now seem to work. I have no idea what will happen if I install "6" - what extensions will be broken then? I had to listen to my wife complain after the "google toolbar" was broken by "5". I finally convinced her that she didn't need it. But there are others that I do depend upon.

      I suppose what I could do is install the latest FF in a VM and then try and install the extensions that I use to make sure that it all holds together, but that's too much work.

    11. Re:FF was good, then... by Smallpond · · Score: 1

      Are you kidding? FF 6 starts in half the time of previous releases on my 5-year old laptop.

      As for outstanding bugs, many of those UNCO bugs are: "My internet is broken"
      Clearly, a lot of people file bugs who just don't know how to get support.

    12. Re:FF was good, then... by AngryDeuce · · Score: 1

      I'm still waiting on a bug to be fixed that dates back to version 4 beta. It's not something trivial, I get a BSoD after about 15-20 minutes of regular use. I've looked online, I've submitted bugs, I've done just about everything they've suggested, save one: 'Turn off Crossfire whenever I use their browser', and frankly, that's in no way a real solution at all. Every other suggestion has been useless and not fixed the problem, and the problem continues to persist with every release...and based on the number of people that reported a similar problem, it's not just a handful of people either.

      I used to love Firefox, but they broke it horribly for me. If the problems were fixed in this accelerated release cycle I could care less (provided the handful of plugins I use continued to work, but it seems like add-on developers and Mozilla are pointing fingers at each other as to why they don't) but they aren't. How many more times am I supposed to download a new version of Firefox and test it to see if it still can't handle Crossfire?

      Guess I'm stuck using Chrome. Man, I really miss NoScript and GreaseMonkey, though...

    13. Re:FF was good, then... by 0123456 · · Score: 4, Insightful

      I'm still waiting on a bug to be fixed that dates back to version 4 beta. It's not something trivial, I get a BSoD after about 15-20 minutes of regular use. I've looked online, I've submitted bugs, I've done just about everything they've suggested, save one: 'Turn off Crossfire whenever I use their browser', and frankly, that's in no way a real solution at all.

      Applications per se won't give you a BSOD, because that generally means something went horribly wrong in kernel mode. Sounds like the ATI drivers have a bug that causes a crash with Crossfire enabled, and Firefox can't rewrite those drivers for you.

    14. Re:FF was good, then... by BBTaeKwonDo · · Score: 3, Informative

      GreaseMonkey scripts can run in Chrome; just drag and drop them into the Chrome window. They can be enabled/disabled in chrome://extensions.

    15. Re:FF was good, then... by Anonymous Coward · · Score: 0

      I remember some problems in the past, maybe at the time of FF 3.x but which addons are breaking now because of updates? I'm using (from config:addons) Adblock Plus + Element Hiding Helper, Aviary, Better Privacy, Firebug + Firecookie, Grease Monkey, Live HTTP Headers, No Script, Remote XUL Manager, Stylish, Web Developer. They survived the update from FF4 to FF5 and to FF6. Maybe I'm just lucky, I'm using mainstream and well managed addons.

      About bugs, yes sometimes Mozilla can be very slow at fixing them. Just check this one https://bugzilla.mozilla.org/show_bug.cgi?id=312156 (css3 ellipsis, reported in 2005) or this other one on Linux Thunderbird https://bugzilla.mozilla.org/show_bug.cgi?id=377621 (drag and drop of attachments to folders, reported in 2007).

    16. Re:FF was good, then... by Anonymous Coward · · Score: 0

      shocking prediction:
      we have begun to see the decline of firefox... it was nice knowing you.. sorry but my addons just cant keep up with this.
      major is the new minor version

    17. Re:FF was good, then... by VGPowerlord · · Score: 1

      I remember some problems in the past, maybe at the time of FF 3.x but which addons are breaking now because of updates? I'm using (from config:addons) Adblock Plus + Element Hiding Helper, Aviary, Better Privacy, Firebug + Firecookie, Grease Monkey, Live HTTP Headers, No Script, Remote XUL Manager, Stylish, Web Developer. They survived the update from FF4 to FF5 and to FF6. Maybe I'm just lucky, I'm using mainstream and well managed addons.

      My what a short memory you have.

      Firebug broke when Firefox 4 was released. And even , addons require unnecessary updates for no reason other than to update the max version number every time a new Firefox is announced, even if the plugin's functionality is unchanged.

      --
      GLaDOS for President 2016! "Well here we are again. It's always such a pleasure." -- GLaDOS, 2011
    18. Re:FF was good, then... by gforsythe · · Score: 1

      Left a long time ago... I was constantly barraged by addon's that no longer worked... I don't have time to maintain every add-on that a browser needs. It was better than IE, then it wasn't... I have sinced moved on to Chrome. Not that it's awesome, but I can say it's fast.

    19. Re:FF was good, then... by Hotawa+Hawk-eye · · Score: 2

      If many of those UNCO bugs are "My internet is broken" they should be easy to close out. Put in some sort of boilerplate, like:

      "Mozilla Firefox simply displays web pages that you retrieve from the Internet using your connection to your Internet Service Provider (or ISP) which is the company you pay for Internet service. The problem you reported appears to be related to an issue with the connection between your computer and your ISP. We have no control over that connection, so there is no way that we could fix the problem even if we knew the cause. Please contact your ISP's Technical Support staff [perhaps with a link to the N most common support numbers] for assistance with this problem."

      Will some of the people come back with "No, I want YOU to fix it"? Sure. Would this resolve a decent fraction of those "fix my internet" bugs? I think so. Create the same sort of boilerplate for the most common N bugs-that-aren't-bugs or bugs-that-aren't-bugs-in-Firefox and you should be able to cut down on the noise. Then you can concentrate on the signal.

    20. Re:FF was good, then... by Anonymous+Brave+Guy · · Score: 1

      I gave up on triaging bugs for OSS projects with absurdly overcomplicated bug systems a few years ago. It was too much work and rarely got results.

      A few weeks ago I decided I'd try to help out again, by tracking down when an obvious bug appeared in Firefox. So, I went to their site to download an installer for the last version to see if was a recent regression, and... couldn't. Nope, sorry, it's been unmade, it was never there, it never existed.

      But things are looking up: I can probably still pull a nightly from source! All I need to do is set up a complete Firefox build system, install a whole bunch of tools, and run an executable that comes with a large neon sign saying "This is not production software and may reboot your universe unexpectedly." Yep, I'm definitely going to do that on the PC I use to earn a living. Absolutely.

      OK, so back on planet Earth, they do still support 3.6 and I can at least get an installer for that. Downloaded. Installed. Got a harmless-looking message asking me about whether I want to install various add-ons. Said no, because I just wanted a clean profile to test with. All those add-ons got uninstalled from Firefox 5. Took me half an hour to set everything I use routinely back up again.

      When you screw things up this badly for people who are actively trying to help you, the failure of your project is not a question of if, but when.

      Then again, I would have made the same observation about the marketing people at Mozilla, who appear to have decided that "Ooooh, shiny" trumps any kind of stability or quality control, based on some irrational argument about how web developers need these new, not-yet-standardised, not-yet-portable, not-yet-fully-implemented features today for the Web to improve. That makes no sense if you consider the positions of most people who actually make web sites, but they don't seem to have thought it through even that far.

      Right now, Mozilla is the one stock I would be shorting faster than HP, if the opportunity were there. It would be guaranteed money from the stock market.

      --
      If you disagree, post your argument. (-1, Overrated) isn't your personal censorship tool for views you don't like.
    21. Re:FF was good, then... by Anonymous Coward · · Score: 0

      That was what kept me in for longer than I should have been, also. Finally decided to put this shit behind me and jumped to Comodo Dragon. Now I'm generating way too much Smug as I sit back and watch the bitching. No more arbitrary, idiotic UI changes to waste time with... makes me smile. For that matter, no more idiotic UI team leads that arbitrarily change shit to justify their professional existence- "...you just don't get it, dude, this layout maximizes user Karma...". Send us a postcard from hell when you get there someday, FireFox.

    22. Re:FF was good, then... by Tyler+Downer · · Score: 1

      Not even that is takes forever for bugs to get fixed, but that as a triage community we don't have the tools, or resources to respond to bugs that are submitted quick enough. I am not even talking about NEW bugs that are waiting to be fixed, that is after the triage has already been done. I'm talking about bugs that haven't even been confirmed yet.

    23. Re:FF was good, then... by hairyfeet · · Score: 1

      I have to agree. From the 1.x to the 3.x one could really see a solid progression of improvement, some big leaps, some small, but it was there. Then came 3.5.x.....OMFG. That is the only way I know to describe it...OMFG.

      The amount of CPU spikes and memory suckage just went off the charts, testing FF with the wide variety of hardware I need to support (everything from first gen netbooks and 2004 era P4s to the latest multicores) I have found FF to be completely unsuitable for purpose on anything less than a 3GHz P4 with HT. Anything less than that and the CPU spikes will take control away from the users, sometimes for as long as two minutes if the new tab contains video, and you can just let FF sit without being used and it will continue to climb on memory usage until it hits swap for no damned reason other than major memory leaks.

      Personally I blame this on Cargo Cult Usability as they have seen Chrome growing in popularity and have decided 'hey if we ape Chrome we'll be popular too!" while ignoring the simple fact that it is the underlying webkit engine that gives Chrome its speed and power and trying to bolt chrome style additions onto gecko is a recipe for disaster.

      Personally when 3.5.x came out and I saw how simply worthless FF was on anything less than a 3GHz I started testing various alternatives, finally choosing and moving my users over to Comodo Dragon which gives the speed of Chrome, the ability to function well even on netbooks, no Google phone home crap, and some nice security features. The sad part is by trying to ape Chrome they are running off their users to Chrome because they are taking what once was a great browser and turning it into shit. It is a damned shame as I thought I would always use FF, but I don't need the hassle of supporting multiple browsers on multiple chips and now that they pull the plug on the previous the second they release "teh new hotness" I don't even get time for testing before they are borking shit all over again.

      You know the browser is in bad shape when even my dad, who can't fricking STAND change, and will put up with half ass software rather than switch, is telling me "Son you gotta find me something else, this new Firefox is just too damned slow" and he is on an AMD quad with 4Gb of RAM! So long Moz, and thanks for all the fish.

      --
      ACs don't waste your time replying, your posts are never seen by me.
    24. Re:FF was good, then... by Anonymous Coward · · Score: 0

      If you're actually getting Blue Screens, then you need to use windbg.

      While I wrote this article for Mozilla, you can apply pieces of it to your blue screen:
      https://developer.mozilla.org/en/How_to_get_a_stacktrace_with_WinDbg

      There are other sites which have published walk-throughs specific to blue screen debugging:
      http://www.techrepublic.com/blog/window-on-windows/how-do-i-use-windbg-debugger-to-troubleshoot-a-blue-screen-of-death/1922

      And someone even made a YouTube video talking about it:
      http://www.youtube.com/watch?v=MSN_Qb2S7JQ

      Anyway, if you can find me on irc, and are interested, I'll help you.

    25. Re:FF was good, then... by Anonymous Coward · · Score: 0

      Mozilla fixes bugs by refactoring the codebase to a new version..

    26. Re:FF was good, then... by del_diablo · · Score: 0

      Firefox can fix their bugs bro.

    27. Re:FF was good, then... by Luckyo · · Score: 1

      Users are already leaving by simply opting out of upgrading from 3.6. There was a slashdot post a few weeks ago about distribution of firefox versions on some popular site, and over a quarter of users were still on 3.6, and less then half on latest version.

    28. Re:FF was good, then... by alexo · · Score: 1

      Bugs arent being fixed

      I concur.

      My favorite bug.

    29. Re:FF was good, then... by Culture20 · · Score: 1

      A few widely used LTS-style Linux distros still use 3.6, and probably will until it's officially dropped.

    30. Re:FF was good, then... by mister_playboy · · Score: 1

      For me, 3.5 was the first FF that didn't leak memory and I have never encountered the issue in any subsequent version. 3.5/3.6 was also the point when FF got a big speed up to compete with Chrome's responsiveness. I think of it as the single biggest advance in the browser since I've been using it.

      The only issue I see pop up with FF is the Flash plugin occasionally having some problem which consumes a ton of CPU and/or memory, and I just kill it and restart. That exact situation can also happen in Opera or Chromium.

      I use FF for many hours ever single day, and I simply do not experience many problems.

      --
      Do what thou wilt shall be the whole of the Law ::: Love is the law, love under will
    31. Re:FF was good, then... by compro01 · · Score: 1

      That shouldn't be a problem since 5.0. They do the max version bump automatically if their automatic compatibility scanner says the addon checks out, otherwise it sends an email to the developer alerting them that their addon is broken on the new version.

      --
      upon the advice of my lawyer, i have no sig at this time
    32. Re:FF was good, then... by morgaen · · Score: 1

      Use profiles instead of the VM. Currently, I run the nightlies with a reduced number of extensions. Very stable and very fast. If I want to use one of the heftier extensions, I can open up an earlier version (of firefox) at the same time. I've setup up several profiles for the different ways i use my browser, such as work, media grabbing, reading feeds etc.. With the speed of recent firefox launches, it doesn't take more than a second or two when switching between profiles. There's also the added bonus of no goat porn appearing in the awesome bar at the office.

    33. Re:FF was good, then... by hairyfeet · · Score: 1

      Are you on Linux? Are you using an Intel CPU? As I've found those two things DO matter when it comes to Moz. For one I think they are using the rigged Intel compiler which means any AMD FF will be crippled (whereas with Chromium based CPUs don't matter) and the Linux memory management model is vastly different than the Windows one. FF frankly sips memory on Linux and it sucks it down like a wino sucking on a bottle of Rosie on Windows.

      But I bet you are running a multicore CPU with an assload of RAM. Nothing wrong with that, but that kind of power does mask some of the suckage. try this little experiment. Install a Chromium based (I like Dragon but you can use any one, even the portable versions if you like) and then load up a dozen tabs of the sites you normally go to in both. Use the built in memory checker in Chrome ( the tutorial is here) and see for yourself. Oh and be sure to load up a couple of flash videos in both, I'll explain why in a second.

      In my own tests I've found that FF will spike the CPU a good 30% or more than Chromium, that it will NOT give memory back on tab closing nearly as well as Chromium, and that if the tab con tains flash you ain't getting jack back on memory. I have also found starting with the 3.5.x but getting REALLY bad with 4 and above if you leave several static pages open in FF, note the memory, then come back to it in a hour or two its memory usage will climb even when its not being used!

      So if FF works for you I'm happy for you, really I am. But I have to support a wide range of users, from 2004 era Athlons and Semprons to late P4 Pentiums and Celerons, from netbooks with single cores all the way up to the latest multicores. So I need a browser that will work on ALL CPUs, ALL versions of Windows, and everything from 512Mb of RAM up to 8Gb+, and FF just doesn't fit that description anymore, especially since the version 5 release. Hell version 5 can take 20 seconds or more to load on first launch, and I have 8Gb of RAM and a quad! And the only plugins I have is ABP and NoScript so no troubles there, it is just FF is a piggy.

      --
      ACs don't waste your time replying, your posts are never seen by me.
    34. Re:FF was good, then... by gothzilla · · Score: 1

      I kept my FF upgraded and found myself getting more and more annoyed with it. I started looking at other browsers, but they still didn't suit me as well as FF 3.x did. I decided to roll back to FF 3.6 and wow. All my extensions worked. My forecast bar was there (missed this one the most), my google toolbar, my foxclocks, everything. Looks like I'll be the one you guys write about in two years when you're making fun of people still using IE 6...er. FF 3.

    35. Re:FF was good, then... by Luckyo · · Score: 1

      I'm fairly certain that for most websites, linux users can be fit into error margin. Even in best case scenario, you'll still be looking at a single digit number.

      That's nowhere near 25-50%. Windows users, who form the bulk of FF's userbase are indeed staying away from upgrading to latest version.

    36. Re:FF was good, then... by Jonner · · Score: 1

      I think Firefox lost "good" long before the rapid releases began. Rapid releases were just a (failed) attempt to fix the suck.

      I'm not sure Firefox ever really lost anything, though. It's possible my tolerance for lame cross platform solutions has just gone way, way down.

      I'm sure it's you who has changed, since Firefox has been steadily improving for many years, though improvement could be faster in some areas. Extension compatibility with the rapid release cycle does seem like a real problem, but other than that, I don't see any reason to doubt it will continue to improve. Are you saying that a cross platform program is necessarily lame? The only major browser which isn't cross-platform is Internet Explorer and few would consider its development history exemplary. I've used Firefox on Windows and GNU/Linux since before it was called by that name and more recently on OSX and Android, and it works well on all, though it sometimes feels more polished on Windows.

    37. Re:FF was good, then... by Anonymous Coward · · Score: 0

      Way to read the article. Tyler specifically mentions in the first 10 sentences that he love Rapid Release, and it has absolutely nothing to do with his departure.

      His complaint is the same as the complaints have always been for Firefox-- it takes forever for bugs to get fixed.

      And that the rapid release cycle is just making it worse.

    38. Re:FF was good, then... by Anonymous Coward · · Score: 0

      Are you on Linux? Are you using an Intel CPU? As I've found those two things DO matter when it comes to Moz. For one I think they are using the rigged Intel compiler which means any AMD FF will be crippled (whereas with Chromium based CPUs don't matter)

      Jesus, you're a tool. Firefox is open source. You could, you know, go and check instead of just assuming your ridiculous conspiracy theory tinfoil hat crap. It's not hard to find their build instructions. They don't use ICC even on Windows (their official build compiler there is Visual Studio). On Linux, the standard is GCC 3.4+, although they can in principle compile with whatever you've got.

      Firefox Bugzilla contains evidence that many, many years ago they halfass evaluated ICC on Linux, and ended up not doing anything about it. Articles like this:

      http://software.intel.com/en-us/articles/build-firefox-35-with-intel-c-compiler/

      make it clear that while Firefox can be built with ICC, it isn't done on a regular basis by Firefox maintainers. If they were, their codebase wouldn't need that much tweaking to produce a working ICC build. (I suspect the only reason it's possible at all is that ICC for Linux tries to be as GCC-compatible as possible.)

      Also, to complete the colossal pile of suck in your post, even if FF was compiled with ICC, the whole ICC = RIGGED BENCHMARK ZOMGZ meme is massively overblown. Especially for a program like Firefox, where the vast majority of what you need to run fast is an evil blob of C++ lunacy from hell: in other words, plain integer code. Extraordinarily convoluted integer code, but no SSE involved. The only place where AMD CPUs get a different codepath in ICC-compiled binaries is SSE code.

      The truth is, Intel's CPUs are just better at running that sort of code. Intel took a huge lead in innovative microarchitectural features five years ago with Core 2 and never looked back. During that time, AMD has done little except warm over the same basic core design again and again, and stuff more and more of them into a package. They've finally got a real new microarchitecture coming soon (Bulldozer) and it'll be interesting to see how it does, but it just isn't surprising that their old stuff underwhelms. It's been doing that for years now.

    39. Re:FF was good, then... by LordLimecat · · Score: 1

      I like how someone modded Tyler's comment down as if it wasnt relevant. This is the guy who wrote the article, geniuses; hes basically the only one who SHOULDNT be getting modded down in this post.

    40. Re:FF was good, then... by perryizgr8 · · Score: 1

      this is pretty fucked up, my friend. nobody should have to do that to browse the web. just use chrome!

      --
      Wealth is the gift that keeps on giving.
    41. Re:FF was good, then... by Trillan · · Score: 1

      No. Cross platform can be fine, if it's done well. Firefox isn't. Safari isn't, either. (Though indications are the suck in Safari doesn't go all the way down through WebKit.)

    42. Re:FF was good, then... by Trillan · · Score: 1

      And I, too, have used Firefox since it was Phoenix. I enjoyed it then.

    43. Re:FF was good, then... by DaVince21 · · Score: 1

      Are you kidding? FF 6 starts in half the time of previous releases on my 5-year old laptop.

      He left, so how would he know?

      --
      I am not devoid of humor.
  2. No wonder why my Firefox always crashes by Anonymous Coward · · Score: 0

    End of message

  3. Makes sense by Anonymous Coward · · Score: 0

    Took them years to fix the damn memory leaks.

    1. Re:Makes sense by Anonymous Coward · · Score: 0

      Took years NOT to fix it.

  4. Don't worry... by DeeEff · · Score: 0

    This implementation will be changed over when we get to version 26, in approximately six months.

    Oh, and feel free to submit a bug report about submitting bug reports. We are glad to oblige.

  5. Zarro boogs found by johnwbyrd · · Score: 5, Interesting

    Oh how the times have changed. For info about QA for Netscape 4.0, see this short refresher course:

    http://en.wikipedia.org/wiki/Zarro_boogs

    --- cut here --

    The following comment is provided in the Bugzilla source code to developers who may be confused by this behaviour:
    Zarro Boogs Found
    This is just a goofy way of saying that there were no bugs found matching your query. When asked to explain this message, Terry Weissman (an early Bugzilla developer) had the following to say:
    I've been asked to explain this ... way back when, when Netscape released version 4.0 of its browser, we had a release party. Naturally, there had been a big push to try and fix every known bug before the release. Naturally, that hadn't actually happened. (This is not unique to Netscape or to 4.0; the same thing has happened with every software project I've ever seen.) Anyway, at the release party, T-shirts were handed out that said something like "Netscape 4.0: Zarro Boogs". Just like the software, the T-shirt had no known bugs. Uh-huh. So, when you query for a list of bugs, and it gets no results, you can think of this as a friendly reminder. Of *course* there are bugs matching your query, they just aren't in the bugsystem yet...
    --Terry Weissman

    1. Re:Zarro boogs found by wsxyz · · Score: 1

      Yes, because Netscape 4 was so totally awesome or something.... uhhhhh...

    2. Re:Zarro boogs found by Fujisawa+Sensei · · Score: 1

      It was awesome, remember it was competing with the POS known as I.E. 4.

      --
      If someone is passing you on the right, you are an asshole for driving in the wrong lane.
    3. Re:Zarro boogs found by Pope · · Score: 1

      Not really. CSS was 100% reliant on JavaScript, the ability to quickly toggle JavaScript and images on & off went from a handy menu item to a buried preference setting, TABLE rendering was slow as hell (remember, this was when nester TABLE layout were starting to take off), etc.

      --
      It doesn't mean much now, it's built for the future.
    4. Re:Zarro boogs found by Bucky24 · · Score: 1

      And it was STILL better than IE 4.

      --
      All the world's a CPU, and all the men and women merely AI agents
  6. Important Points; But Not a "Community Lead" by Gerv · · Score: 5, Interesting

    Mozilla has no such position as "Community Lead". Tyler was/is (he is still engaged in constructive discussion) a valued volunteer member of the Mozilla QA and triage community, but he does not have the title "Community Lead".

    There are several things which Mozilla's new more rapid release process has made a bit rocky, as Johnathan Nightingale, the Firefox development manager, noted in a recent blog post (syndicated at the Future of Firefox blog). This is one of them.

    And, of course, when Tyler says we have told bug reporters we don't care about their bug reports, that's not actually true. He is suggesting that this is what it might seem like. And clearly, it's not great when a bug report is filed and just sits there for months. Mozilla's success has made this a perennial problem for the last decade. We've cracked it, to a degree, before and I'm sure we can do it again.

    1. Re:Important Points; But Not a "Community Lead" by Anonymous Coward · · Score: 0

      In the capacity I read Slashdot I am just a home user but I support very large enterprises as part of my day job and I'm currently seeing an interesting shift, this situation in concert with the rapid release cycle is causing a lot of churn. We were pushing FF as an alternative to IE and found a great push behind adoption at home when it was introduced into the work place, now we are cycling back toward IE and many users at home are also jumping back toward IE to maintain consistency.

      I applaud Mozilla for working like they have and I have been a Firefox supporter for many years although I see at least some segments of the user base fading away with the new change. I hope others fill the void but I suspect unless Mozilla drops version numbers completely or rolls back to the older cycle (the only way to pickup some segments currently being lost) the users will continue to struggle to figure out what is going on.

    2. Re:Important Points; But Not a "Community Lead" by Jay+L · · Score: 1

      we have told bug reporters we don't care about their bug reports, that's not actually true. He is suggesting that this is what it might seem like.

      As a longtime Firefox and Thunderbird bug submitter, let me assure you that this is in fact what it does seem like, and so it is effectively true. I've had some bugs open for 7 or 8 years; I recently saw a bug report complaining that it'd been open for 11. This doesn't cover those odd, irreproducible cases users will always submit - these were just plain bugs.

      I would guess that only about 20% my of reported bugs ever got fixed.

    3. Re:Important Points; But Not a "Community Lead" by chrb · · Score: 3, Insightful

      Problems with bug triage and inflation aren't just a Firefox problem. Gentoo's bugzilla reports 1557 bugs in state UNCONFIRMED and over 5k NEW bugs. RHEL5 has 2276 bugs in state NEW. Ubuntu has over 50k bugs in state NEW across all releases. Microsoft once let slip that Windows 2000 had over 63k known bugs. Bugs languishing in an open state for a long time is a recognised problem, but nobody really has a good answer. Ubuntu's automated periodic "is this fixed yet?" posts and followup bug closures on no response is one way to do it, but there is definitely room for improvement.

    4. Re:Important Points; But Not a "Community Lead" by geogob · · Score: 1

      Although he may not have that official title, some people get this title naturally. In every project, some people will shine above the others with natural leadership which might lead them to be recognized as community leaders. For outsiders or newcomers, the distinction might be hard to make. Maybe the wording is simply inappropriately chosen here, presenting it as an official position.

    5. Re:Important Points; But Not a "Community Lead" by Hatta · · Score: 3, Insightful

      And, of course, when Tyler says we have told bug reporters we don't care about their bug reports, that's not actually true. He is suggesting that this is what it might seem like.

      This is actually worse. If you're not going to act like you care about bug reports, don't tell people you do care about bug reports.

      --
      Give me Classic Slashdot or give me death!
    6. Re:Important Points; But Not a "Community Lead" by Blakey+Rat · · Score: 2

      It's worth noting that Mozilla is still far, far better than pretty much every open source project ever at managing its bug database.

      Chromium developers don't even pretend to use the bug database. Even bugs here at Slashdot are utterly ignored 95% of the time.

      "Saying we value bug reports and then ignoring our bug database" is pretty much standard operating procedure in the open source world. Kudos on Tyler Downer for making a stand.

    7. Re:Important Points; But Not a "Community Lead" by Gerv · · Score: 3, Interesting

      We do care about bug reports, and we try and appear we care about bug reports - both by saying that we care, and trying to handle them. But Tyler is suggesting that our failure to handle all of them means that it might appear that our actions speak louder than our words.

      If you want to help the two match up, do get involved with Mozilla :-) We could always use more help. Triage is how I got involved, over 10 years ago.

    8. Re:Important Points; But Not a "Community Lead" by guanxi · · Score: 2

      We do care about bug reports, and we try and appear we care about bug reports - both by saying that we care, and trying to handle them. But Tyler is suggesting that our failure to handle all of them means that it might appear that our actions speak louder than our words.

      If you want to help the two match up, do get involved with Mozilla :-) We could always use more help. Triage is how I got involved, over 10 years ago.

      Gerv - I don't doubt your good intentions, but given that you know that most bugs are not carried through to resolution (i.e., a change in released software), you should set that expectation with people who work on bugs. Don't set an expectation based on what you hope to someday be true (but probably won't ever happen). Likely, their bug reporting/triage/patching will not lead to anything useful; as long as you're up front about it with people, there's no problem.

    9. Re:Important Points; But Not a "Community Lead" by Anonymous Coward · · Score: 0

      having 1/5 bugs fixed as a random person is actually pretty impressive, you should be happy. Certainly at places I've worked, I'm overjoyed to have that success rate when reporting bugs to other teams (a lot of teams have triage systems which are much worse and more opaque than Mozilla's, which means your odds of filing a duplicate or being outright ignored are even higher, and you have no way to fix the bug yourself).

      For reference, consider this chart:
      https://bugzilla.mozilla.org/report.cgi?x_axis_field=resolution&y_axis_field=reporter&query_format=report-table&emailtype1=regexp&email1=^dbaron%7Cruderman%7Cbzbarsky%7Ctimeless@b%7C^asa%40mozilla&format=table&action=wrap
      (list picked somewhat randomly, of people who have all been around for over 10 years).

      45%
      61%
      64%
      50%
      45%

      A significant portion of the bugs in the table were likely fixed by the reporter -- i.e. they took action themselves, which increased the likelihood of a bug being fixed (taking initiative beyond just reporting).

    10. Re:Important Points; But Not a "Community Lead" by gsnedders · · Score: 1

      They're all well-known Gecko people, though, and have a significant advantage, even if they don't fix the bugs themselves: they likely know who to CC such that the person CC'd will be interested in it and likely to fix it.

      Equally, Jesse's a security specialist: I wonder how many of his bugs got fixed quickly because they were possible security bugs.

    11. Re:Important Points; But Not a "Community Lead" by ShakaUVM · · Score: 1

      >>There are several things which Mozilla's new more rapid release process has made a bit rocky

      I'd be more concerned with the rapid release schedule breaking addons and making life miserable for enterprise users.

      It's a stupid idea, and breaks the notion of what a major version release is supposed to mean. Which wouldn't be an issue if you'd started that way (like the Chrome browser that you're obviously trying to mimic now), but once implementing a convention, you need to stick with it.

    12. Re:Important Points; But Not a "Community Lead" by perryizgr8 · · Score: 1

      he wrote 'community lead' as his title on his linkedin profile. which was deleted immediately when mozilla started spouting the bs 'we have no community lead'. after this, it seems mozilla have a bigger problem on their hands than mere software bugs. i think its time for a major fork.

      --
      Wealth is the gift that keeps on giving.
  7. I suspect that after this announcement... by elsurexiste · · Score: 1

    Mozilla will revert the whole-number version scheme. Major_version.minor_version.bug_patch, or even Major_version.bug_patch, was not a bad arrangement at all, why reinvent the wheel?

    --
    I rarely respond to comments. Also, don't ask for clarifications: a brain and Google are faster, believe me!
    1. Re:I suspect that after this announcement... by Kjella · · Score: 4, Insightful

      why reinvent the wheel?

      Because after long enough time, there's always someone who's irked about the performance of the wheel and wants to replace it with conveyor belts or robot legs. Sometimes even square wheels. And because we've done round wheels for so long, old lessons have faded or been deemed outdated and so we try it. Then it turns out it's not that great except for very limited use cases, but we're too deep invested and stubborn so we'll try fixing it. After a lot of fighting against windmills, we slowly reinvent and rediscover the reasons why we used a wheel in the first place. Then the cycle starts over. Same with most NIH projects, they start out as being radically different and then end up looking much the same after tackling the same challenges.

      --
      Live today, because you never know what tomorrow brings
    2. Re:I suspect that after this announcement... by rwven · · Score: 1

      Obviously the original wheel wasn't round enough...

  8. Before the flames begin... by LordLimecat · · Score: 5, Interesting

    Just to clear some things up and possibly prevent irrelevant posts...

    This has nothing to do with the rapid-release; he states in the 2nd paragraph that

    First off, I did not leave because of rapid release. I love the idea of rapid release, and I think the recent spurt of posts to the planet on how Rapid Release will be beneficial in the long run does a great job of explaining it.

    His issue is that Triage isnt good enough for rapid release-- not that rapid-release doesnt work with Triage (but thanks for stirring the muck, anonymous reader / soulskill).

    But Id like a clarification-- if there were 13,000 bugs 15 months ago, and now there are 6000, doesnt that speak to massive improvement? Why not leave back in spring 2010?

    1. Re:Before the flames begin... by sl4shd0rk · · Score: 1

      But Id like a clarification-- if there were 13,000 bugs 15 months ago, and now there are 6000, doesnt that speak to massive improvement? Why not leave back in spring 2010?

      Well, IIRC, unconfirmed bug reports (UNCO) are where every bug submission goes before it gets triaged. These bug reports run the gamut of "My internets not working with Firefox" to "Firefox dumps core with gtk+-2.0.3-foobar". It sounds like a lot of bugs, but UNCO is the large gaping pit where every bug report goes before it becomes confirmed. It takes no technical knowlege to issue an UNCO so many of these could just be PEBCAK bugs.

      --
      Join the Slashcott! Feb 10 thru Feb 17!
    2. Re:Before the flames begin... by hedwards · · Score: 1

      Depends, were there 13k bugs or was that 13k bug reports. Often times you can nominally reduce the number significantly by going through and merging or closing duplicate reports and get a seemingly significant reduction in bugs without changing any code.

      Also, many of them may have been related to code which is no longer present in Firefox.

    3. Re:Before the flames begin... by BZ · · Score: 1

      13k unconfirmed bug reports.

      Almost certainly fewer than 13k bugs in those.

    4. Re:Before the flames begin... by guanxi · · Score: 1

      But Id like a clarification-- if there were 13,000 bugs 15 months ago, and now there are 6000, doesnt that speak to massive improvement? Why not leave back in spring 2010?

      IIRC, most of the decrease was because they automatically closed old, unconfirmed (UNCO) bugs that weren't being worked on. Which sent the same message to the people who took the time to file the reports that Tyler Downer decries: "Thank you for filing a bug report with us. We donâ(TM)t really care about it" or about your time.

    5. Re:Before the flames begin... by bjourne · · Score: 2

      But Id like a clarification-- if there were 13,000 bugs 15 months ago, and now there are 6000, doesnt that speak to massive improvement? Why not leave back in spring 2010?

      Number like that mean absolutely NOTHING. It MAY be that 7000 bugs have been solved in a proper way by one or more developers who has either committed a fix or closed the bug if it objectively does not indicate a problem with Firefox. Unfortunately, it is just as likely that the 7000 bugs have been closed by bug triagers obsessing over their number of closed bugs count. That means bugs closed because a new minor release is out and the original reporter can't be assed to retest the bug on each and every new version, bugs closed because even though it was well-written, the triager doesn't comprehend the problem, bugs closed because the root cause is in another product (well ok, but it still crashes firefox), bugs closed because the triager doesn't think the problem is that severe, or my favourite, because the bug report is to old. That destroys a massive amount of work that went into writing those bug reports, some of which actually describes real problems with the product.

      I've had to keep a certain bug report alive in Launchpad about lvm2 for several years that causes your computer to become unbootable when you upgrade by basically shouting at triagers not to close it. Every three to four months someone wants to close it because a new Linux kernel version is out and the triager hopes that that will fix the problem (it doesn't). No real fix in sight though. Which I don't lament because people that work for free are hard to come by. But please don't close unfixed bug reports!

    6. Re:Before the flames begin... by Reservoir+Penguin · · Score: 4, Insightful

      You are on a rapid release - we are NOT. Which means we are dropping FF support both internally and from supported browsers for our products. You made traditional QA impossible and support too expensive.

      --
      US-UK-Israel: The real Axis of Evil
    7. Re:Before the flames begin... by Tyler+Downer · · Score: 2

      Out of those 13,000, I closed about 5,000 because the reporters hadn't replied after a certain period of time. It was a cleanup, not proper triage. If we had a quick response time, we probably wouldn't have gotten to 13,000. And unfortunately, without fixing the process, we will be at 13,000 again.

    8. Re:Before the flames begin... by Reservoir+Penguin · · Score: 3, Interesting

      Or at least create a long term support build that will be getting bug fixes over a few years, we do not support debian unstable and will not support a rolling release browser. We need to put a supported version in release notes, version as in something you can see in the "about.." box.

      --
      US-UK-Israel: The real Axis of Evil
    9. Re:Before the flames begin... by guabah · · Score: 1

      Out of those 13,000, I closed about 5,000 because the reporters hadn't replied after a certain period of time. It was a cleanup, not proper triage. If we had a quick response time, we probably wouldn't have gotten to 13,000. And unfortunately, without fixing the process, we will be at 13,000 again.

      Well don't you think that if even the reporters didn't care about the followup to their bugs it means that either:

      • They didn't care anymore
      • The bug was "fixed" in a sense since they didn't experienced it anymore
    10. Re:Before the flames begin... by multipartmixed · · Score: 1

      Why not simply develop standards-adhering web applications, and let your customers use whatever standards-supporting browsers they want to use?

      How do you deal with the frequent Chrome updates?

      --

      Do daemons dream of electric sleep()?
    11. Re:Before the flames begin... by Anonymous Coward · · Score: 0

      That's ok, people submitting obvious duplicates and/or not giving enough information to reproduce and/or submitting support requests as bugs etc. don't care about anyone else's time either.

    12. Re:Before the flames begin... by arose · · Score: 1

      Mozilla developers are still not your personal IT department, what is it exactly that you are offering to them to bend over backwards to fit with your particular policies?

      --
      Analogies don't equal equalities, they are merely somewhat analogous.
    13. Re:Before the flames begin... by Anonymous Coward · · Score: 0

      p>But Id like a clarification-- if there were 13,000 bugs 15 months ago, and now there are 6000, doesnt that speak to massive improvement?

      No it simply means that a huge number of bugs were closed because they were registered against FF 4, [sarcasm] and of course FF5 is a brand new product wholely unrelated to FF4 [/sarcasm]. Rapid release sure has one advantage, it means you can ignore bugs files against the previous version much quicker.

    14. Re:Before the flames begin... by Reservoir+Penguin · · Score: 1

      I know, I'm also well aware that they do not care about the enterprise. It's not just our weird policy, I was just pointing out that their rapid/rolling release is incompatible with how majority of software is produced.

      If they do not care about our corporate workstations - fine, but when companies start dropping FF from their supported browsers list (since noone is going to setup a special QA lab to continuously test it) this is going affect the home market too, something I think they do care about.

      --
      US-UK-Israel: The real Axis of Evil
    15. Re:Before the flames begin... by Reservoir+Penguin · · Score: 1

      In the ideal world - sure. But FF has bugs, thousands of them as well as our products. The goal of QA is to find the version of the Browser that works best. I'll check our docs to see if Chrome is supported.

      --
      US-UK-Israel: The real Axis of Evil
    16. Re:Before the flames begin... by me+at+werk · · Score: 1

      Apparently some in the blind community have serious issues with Rapid Release. But accessibility is for the weak, right?

      --
      For context, click Parent.
    17. Re:Before the flames begin... by me+at+werk · · Score: 1

      Apparently some in the blind community have issues with rapid release, but accessibility is for the weak, right?

      --
      For context, click Parent.
    18. Re:Before the flames begin... by arose · · Score: 1

      The majority of software is produced wrongly, just like the majority of it sucks and the majority of any creative work is crap. Web and webapp development needs to develop practices that don't create IE6 situations (which is what Mozilla is trying to avoid, people were trying to calcify with 3.6 before Mozilla was doing rapid releases!) and if you don't think it's possible, you should ask my bank how they managed to run an internet banking suite that has never denied me entrance, not with the Mozilla suite, not with Phoenix after that, and certainly not with Firefox. It's perfectly possible to do better than shitty whitelisting of hand-tested browsers, it's just that most developers don't seem to have a clue how to deal with compatibility, so they give up and write for a specific platform. Then they wonder how they got stuck in a dead end.

      --
      Analogies don't equal equalities, they are merely somewhat analogous.
    19. Re:Before the flames begin... by multipartmixed · · Score: 1

      Firefox's goal, though, is to introduce no *new* bugs rendering web content generated by standards-adhering web pages.

      So - unless you are relying on Firefox-specific bugs, you should not have any future-compatibility problems with the fast release train.

      Mozilla also does significant testing to insure that this is what happens, and they have an excellent track record already in this regard.

      This is the same goal that all the other browser makers have, as well -- and if you are doing the standards thing, if your vendor of choice *does* screw up, you can flip over to $competitor immediately.

      It's really win-win for the enterprise, but you have to stop trying to applying Y2K-era browser/app management, and go with a standards-oriented scenario. The browser is a tool to display your pages. Your pages are written to standards. Any standards-adhering browser should work. If it doesn't, there are others. We are no longer stuck with Netscape 4 and IE 4.

      --

      Do daemons dream of electric sleep()?
    20. Re:Before the flames begin... by Reservoir+Penguin · · Score: 1

      You have good intentions but you are still living in the ideal world. It would work just great for a spherical browser in a vacuum.Truth is - if we created 100% standard code it would not work correctly in any browser. And do not mid yourself that Mozilla does not introduce new rendering bugs and regressions in new releases. Since we are not Mozilla and actually have paying customers and support contracts we can't just tell people to fuck off and go on a quest finding a standards complying browser.

      --
      US-UK-Israel: The real Axis of Evil
    21. Re:Before the flames begin... by multipartmixed · · Score: 1

      > Since we are not Mozilla and actually have paying customers and support contracts
      > we can't just tell people to fuck off and go on a quest finding a standards complying browser.

      Out of curiosity, what do you tell them when a security vulnerability is discovered?

      "Upgrade in 6 months when we're done testing"?

      --

      Do daemons dream of electric sleep()?
    22. Re:Before the flames begin... by Reservoir+Penguin · · Score: 1

      I do not deal directly with UI code, but I can tell you how it's done in my department. Customers run those silly PCI compliance scans on their installations and run to us all the time telling how these scans discovered vulnerabilities in apache/php/ssl/whatever . We enter new bugs in our system and depending on severity either release an immediate hotfix or schedule for one of the future releases of the Product. If it's not really urgent testing as part of the normal release cycle always takes precedence.

      --
      US-UK-Israel: The real Axis of Evil
  9. FF developers ignoring their customers? by Anonymous Coward · · Score: 0

    "This is several thousand contributors that we have told "Thank you for filing a bug report with us. We don’t really care about it, and we are going to let it sit for 6 months and just ask you to retest when you know it isn’t fixed, but thank you anyway.""

    yup. That sounds just about right. I was there for the MNG/JNG debate, and that's exactly what the attitude was, sucks that it hasn't changed any.

  10. Bug reports by Osgeld · · Score: 1

    that is exactly why I don't bother wasting my time with them, firefox is not the only one, but many many many OSS projects is like that. So why bother helping you if your not even going to look at it ?

    1. Re:Bug reports by vlm · · Score: 0

      that is exactly why I don't bother wasting my time with them, firefox is not the only one, but many many many OSS projects is like that. So why bother helping you if your not even going to look at it ?

      Theoretically you feel better if you file a bug. Even if its not really a valid issue or no one ever looks at it.

      Focusing on metrics instead of code results in project failure. Have I run into any of the 13000 or 6000 or 2500 or whatever bugs? As far as I know, no. Would increasing or decreasing those numbers by two orders of magnitude have any effect on the bean counters? Oh Heck Yeah. Would changing meaningless numbers on a report that I won't read have any effect on my user experience? Heck no, it'll keep right on working like it always has. Don't waste dev time on something that obviously has no impact. Have an intern from marketing scrub the numbers to meet any arbitrary numerical goal marketing requires for their own internal plans. If you have to look at a bug count report instead of using the software to know how you feel about your user experience, you're doing it wrong.

      --
      "Science flies us to the moon. Religion flies us into buildings." - Victor Stenger
  11. Good riddance by Anonymous Coward · · Score: 0

    What a drama queen. First he pens a GBCW post refusing to explain why he's leaving the project, and then when that gets him his highly craved attention, he follows it up with a rambling, self-pitying post about Mozilla no longer being "community" driven. Wahhhh...

  12. Not just Mozilla's problem by Anonymous Coward · · Score: 0

    This is a very common problem with many open-source projects.

    It's always more fun to design and write new features than to actually fix bugs and make things work properly. Take Ubuntu for instance - it still can't reliably handle take-for-granted simple things like auto-mounting USB drives with a multi-user desktop. No progress has been made on this for years, yet they keep releasing new versions with more fancy interfaces and just as many show-stopping bugs, including ones from 2006.

    Firefox is not much different.

    1. Re:Not just Mozilla's problem by 0123456 · · Score: 1

      I was recently pissed off again by Gedit refusing to load my text file because it contains a control character, and when I checked the Gnome bugzilla I discovered that had been logged as a bug in 2004 and still isn't fixed. Given that it's incredibly dumb and should just require an option to _not_ refuse to a load a file just because it contains control characters, I'm amazed that it's been able to sit there for seven years without someone fixing the damn thing.

      Then again, there's Gnome 3. So maybe I shouldn't be that surprised.

    2. Re:Not just Mozilla's problem by hedwards · · Score: 1

      I'd be curious to see what the numbers are for bug fixes submitted by people being paid to fix bugs and those being submitted by people that just want to make the OS better. And really for various open source projects.

      Chances are good that most bugs are being fixed by programmers that are annoyed by the bugs or are being paid to do it. Not that there's anything inherently wrong with it, bug fixing can be incredibly time consuming and ultimately most users probably won't notice. Chances are that if they do notice, the initial QA was completely inept.

    3. Re:Not just Mozilla's problem by MechaStreisand · · Score: 1

      You expect the developers from Gnome to ADD an option?

      You must be used to disappointment.

      --
      Disclaimer: IANAL. This post is, however, legal advice, and creates an attorney-client relationship.
    4. Re:Not just Mozilla's problem by arose · · Score: 1

      The only thing that is more common with FLOSS is that you actually see the problem. Proprietary software has all the same year old bugs and all the same mostly-useless reports, you just don't see all of it.

      --
      Analogies don't equal equalities, they are merely somewhat analogous.
  13. You're wrong about addons by DeadCatX2 · · Score: 1, Informative

    I upgraded to Aurora last week (Firefox 8 now). It's pretty amazing.

    For a product that allegedly has 6000 bugs, I don't encounter very many, and I use Firefox on three different machines every day and I know plenty of others who use it every day. So either they're very esoteric, or very rare. Hmm...fix bugs that bother 0.001% of users, or add features that benefit 1% of users? As a developer, it's a tradeoff.

    But my main point is that addons are not broken. I'm using the exact same addons I used in Firefox 3 - I should know because I didn't download new ones. All you have to do is open the xpi in e.g. 7zip or winrar, open the install.rdf in a text editor, search for maxVersion, and change it to match your version. Change it to something big, like 10, and you'll be in the clear for a long time.

    --
    :(){ :|:& };:
    1. Re:You're wrong about addons by SydShamino · · Score: 4, Insightful

      All you have to do is open the xpi in e.g. 7zip or winrar, open the install.rdf in a text editor, search for maxVersion, and change it to match your version. Change it to something big, like 10, and you'll be in the clear for a long time.

      "All you have to do" fail for 90% of the people we talked into using Firefox a few years back.

      --
      It doesn't hurt to be nice.
    2. Re:You're wrong about addons by Skuto · · Score: 2

      For a product that allegedly has 6000 bugs, I don't encounter very many,

      Well, 6000 unconfirmed bug reports. As pointed out elsewhere, this includes "my internetz don't work", duplicates, feature requests, and complaints the UX team is on crack.

      This is down from 13000.

    3. Re:You're wrong about addons by suy · · Score: 2

      But my main point is that addons are not broken. I'm using the exact same addons I used in Firefox 3 - I should know because I didn't download new ones. All you have to do is open the xpi in e.g. 7zip or winrar, open the install.rdf in a text editor, search for maxVersion, and change it to match your version. Change it to something big, like 10, and you'll be in the clear for a long time.

      Seems quite user friendly. [end of the irony]

      Now I hope you can explain me:

      1. Should I really be forced to use the root account to edit /usr/share/xul-ext/{whatever}/install.rdf? Because is where my extensions normally are. I'm not going to do it for all users.
      2. How can I do the same for the translations? Because I'm so tired of having to choose between holding the upgrade of the latest FireFox, or be blessed by the breakage of the translations (not always released/packaged at the same time).

      Seriously, release early and often, but 6 months is enough for most people. Or at least do minor and major releases. Then the version X will be the rock solid one, and the X+1-pre1 (or something more appealing coming from marketing) could be for early adopters and enthusiasts.

    4. Re:You're wrong about addons by Anonymous Coward · · Score: 1

      Change it to something big, like 10, and you'll be in the clear for a long time.

      What, like 3 weeks?

    5. Re:You're wrong about addons by DeadCatX2 · · Score: 0

      I refuse to believe that 90% of people can't open a zip file, open a text file, and change one number that's easy to find.

      For those who can't do basic computer operations, you could even make an automated tool to do it. "drag and drop xpi onto this exe and it will create a new xpi that works with the latest version of Firefox"

      --
      :(){ :|:& };:
    6. Re:You're wrong about addons by Anonymous Coward · · Score: 2, Funny

      All you have to do is open the xpi in e.g. 7zip or winrar, open the install.rdf in a text editor, search for maxVersion, and change it to match your version. Change it to something big, like 10, and you'll be in the clear for a long time.

      You mean for about a week or two?

    7. Re:You're wrong about addons by Anonymous Coward · · Score: 0

      Change it to something big, like 10, and you'll be in the clear for a long time.

      Is two weeks really that long of a time? (sorry, couldn't resist) :D

    8. Re:You're wrong about addons by WankersRevenge · · Score: 5, Informative

      All you have to do is open the xpi in e.g. 7zip or winrar, open the install.rdf in a text editor, search for maxVersion, and change it to match your version. Change it to something big, like 10, and you'll be in the clear for a long time.

      Holy shit ... I can't believe I just read that. That's not a solution. That's not even close to one. It may work for you and other developers, but for the average user, you might as well have them download another browser.

      What someone needs to do is actually fix the add-on code in firefox itself so that users don't have to jump through hoops for every release. This new release schedule is forcing people to avoid upgrading which is the last thing you want.

    9. Re:You're wrong about addons by DeadCatX2 · · Score: 1

      Because opening a zip file, opening a text file, and changing a digit are the antithesis of user-friendly. Coming from someone who is using Linux, that's a little bit chuckle-worthy.

      BTW, you don't edit the XPI that already exists in /usr. You can go download the XPI from the web into your plain old download folder, edit the file there, and then go through Firefox's Addon Manager and Install Add-on from file.

      --
      :(){ :|:& };:
    10. Re:You're wrong about addons by The+MAZZTer · · Score: 1

      There is an addon compatibility tool that you can use to force addons to be enabled, a lot easier and more user-friendly. It is still more of a tool for people that know what they're doing.

      Also pretty sure there's some sort of functionality in the addons.mozilla.org site that will automatically update addons to declare compatibility if they don't use any APIs that were changed, or something like that.

    11. Re:You're wrong about addons by AndyAndyAndyAndy · · Score: 2

      "What's xpi? Is that a new Windows?"

      --
      It's always confirmation bias!
    12. Re:You're wrong about addons by SydShamino · · Score: 4, Insightful

      I moved my parents onto Firefox (with a few key addons) so that I wouldn't have to do this kind of shit to keep their computer running. If I'm going to bother with anything, it would be to point them to the Opera or Chrome installer. That's easier than either of your suggestions, both for me and for them.

      --
      It doesn't hurt to be nice.
    13. Re:You're wrong about addons by unity100 · · Score: 3, Insightful

      then keep fast in your refusal. your refusal does not change that 90% of users cannot do it. leave aside the fact that there not being any reason for EXPECTING them to do it, by fucking up a software. 'hey we fucked up working stuff - then spend YOUR time to fix these, instead of spending your time on YOUR work you need to do'.

      people just switch.

    14. Re:You're wrong about addons by Anonymous Coward · · Score: 1

      Bugs stay in "unconfirmed" status much later than would be expected. Check out https://bugzilla.mozilla.org/show_bug.cgi?id=672677 , for example. A community member (Alice White) went to the trouble of tracking down which nightly build introduced the problem, somebody from Mozilla commented that it was similar to a known issue, yet the bug stays in "unconfirmed" status.

    15. Re:You're wrong about addons by Anonymous Coward · · Score: 0

      Not all the bug reports are real bugs. Some are not valid, some were fixed with other changes, etc. Getting good bug reports from the community and having people to sort through them is difficult for an open source project.

      I don't agree with Mozilla's new fast release cycle or their upstream policies for patches from operating system projects outside of their big 3 platforms. However, I don't think there are 6000 bugs in Firefox.

      Sell the private jet and hire people to tackle this problem Mozilla CEO.

    16. Re:You're wrong about addons by b4dc0d3r · · Score: 2

      You are thinking like a nerd, not a computer user. I did not know this information, so I was one of those 90% people until today. And you would be surprised how many people are using FireFox but could not possibly do this. Yes, even with step by step instructions.

      "I refuse to believe that 90% of car owners cannot change their own oil." That statement makes as much sense as yours. Maybe they could, but they won't, and don't think they should.

      Lots of people wiped their parents/friends/neighbors computers because of their inability to understand anything at all, getting viruses and popups and toolbars and whatnot. And they put Firefox on, and said "there, use that, that's the internet." Those people will click any update box, any OK button just to "make the damned thing go away." They will not update a text file inside a zip, or if they try they will not do it correctly.

      "Just associate .zip files with WinZip" you say. I wish we had known when we set people up to use Firefox that this was coming, or we might have.

    17. Re:You're wrong about addons by ahankinson · · Score: 1

      You've obviously never done tech support before.

      "You mean I drop my internet on this EXE? But I've been told that I should never open exe's on the internet."

      "I edited the file like you said, but now my Firefox won't open."
      "How did you do it?"
      "Well, first I opened the file up in Word... That's a text editor, right?" ...ad nauseum.

    18. Re:You're wrong about addons by jazman_777 · · Score: 1

      Sorry, I screwed up moderation...

      --
      Slashdot: Failed Car Analogies. Amateur Lawyering. Anecdote Battles.
    19. Re:You're wrong about addons by sqlrob · · Score: 1

      90% of users don't know how to use the search function. Do you really believe that the steps you specify are feasible to them?

    20. Re:You're wrong about addons by djl4570 · · Score: 1

      First they have to find the .xpi, then they have to know to open it with 7zip or notepad, then they have to know what to change. Doing so exceeds the technical skills of the vast majority of users. Remember that we are talking about the same users who use "12345" for a password and cannot configure a pre shared key on a wireless network so they turn on WEP or leave it unsecured.

    21. Re:You're wrong about addons by LordLimecat · · Score: 1

      They already have addons which automate it, and have since like firefox 1.0. Mr Tech's nightly tester tools I think theyre called.

    22. Re:You're wrong about addons by Bert64 · · Score: 1

      It's not uncommon for a shipping product to have a huge number of bugs, it was well publicised that windows 2000 had 65,000 known bugs when released...

      If there were a large number of really serious bugs then the software would be unusable, which is why they concentrate on the major bugs first... Less serious ones can usually wait.

      --
      http://spamdecoy.net - free throwaway anonymous email - avoid spam!
    23. Re:You're wrong about addons by arth1 · · Score: 2

      All you have to do is open the xpi in e.g. 7zip or winrar, open the install.rdf in a text editor, search for maxVersion, and change it to match your version. Change it to something big, like 10, and you'll be in the clear for a long time.

      And how does this work for signed plugins and extensions?

    24. Re:You're wrong about addons by Anonymous Coward · · Score: 0

      If its so easy for the end user can fix the issue, then its also easy for person who wrote the broken code to begin with to fix it.

    25. Re:You're wrong about addons by somersault · · Score: 1

      The point is that most FF users are not Linux users. And even people who know how to do your fix, don't think they should be required to for things to work. I certainly don't want to have to go and redo all my config files any time I update a piece of software. Having to do that is a sign of poor design decisions somewhere along the line.

      As someone else said, you can't have ever done any tech support. You have no idea how stupid and/or lazy people really are. Laziness is both a blessing and a curse for humanity :p

      --
      which is totally what she said
    26. Re:You're wrong about addons by Skuto · · Score: 1

      Sell the private jet and hire people to tackle this problem Mozilla CEO.

      >50 open positions, including (of course) QA:

      http://hire.jobvite.com/CompanyJobs/Careers.aspx?k=JobListing&c=qpX9Vfwa&v=1

    27. Re:You're wrong about addons by Anonymous Coward · · Score: 0

      Or you could just turn off addon compatibility checking.

    28. Re:You're wrong about addons by _0xd0ad · · Score: 1

      Add-on Compatibility Reporter is the one you're looking for.

    29. Re:You're wrong about addons by _0xd0ad · · Score: 5, Funny

      it was well publicised that windows 2000 had 65,000 known bugs when released

      Sheesh, couldn't they have found another 536 bugs to make it a nice round number?

    30. Re:You're wrong about addons by Anonymous Coward · · Score: 1

      I refuse to believe that 90% of people can't open a zip file, open a text file, and change one number that's easy to find.

      For those who can't do basic computer operations, you could even make an automated tool to do it. "drag and drop xpi onto this exe and it will create a new xpi that works with the latest version of Firefox"

      Ah, yes, the Peter Pan theory of sociology. If you believe or refuse to believe in some behavior hard enough, that'll change reality. Should we clap our hands now to bring back Tinkerbell? Or are we leaving Never-Neverland right away?

    31. Re:You're wrong about addons by Anonymous Coward · · Score: 0

      "All you have to do" fail for 90% of the people we talked into using Firefox a few years back.

      +1. And also "fail" for all of us slashdotters who would succeed but see a diminishing return from RE-applying the fix quarterly. Not many of you will do the version = 9.99 like I did. Unzipping under Linux (which tends to require a CLI effort), and locating the addon on the hard drive for every account on your computer gets old when multiplied by the number of addons and OS partitions you have. Having a list of 15+ addons on dual-boot machines where maybe half are from inactive developers who make a product good enough that we "want to" suffer from the "all you have to do" problem creates a certain fatigue. I just started actively blocking FF upgrades after 3.6, and began turning to the other browsers if new features are needed.

    32. Re:You're wrong about addons by Anonymous Coward · · Score: 0

      Why would you have your Firefox extensions in a system-wide directory owned by root?
      Do you run your browser as root to install them?

    33. Re:You're wrong about addons by Ghostworks · · Score: 1

      6000 bugs you never see... which means they may or may not be happening right now... and they may or may not be minor... and if they do happen, you may or may not have some indication that something somewhere broke. That actually sounds worse to me than simple to spot, easy to workaround bugs like "if I open 5 tabs, javascipt stops executing in the first tab".

      You have no real choices aside from slogging through all 6,000 to ease your mind, or trusting Mozilla. Since Mozilla keeps exerting considerable resources restructuring GUI design and release records when there are still real bugs, I'm not too confident in their near-term management abilities.

      I still remember back in 2005, when I was first looking into how to build extensions. "So let me get this straight... I can bind XBL (essentially CSS for extension dialogs) to the XUL (XML structuring the real meat of extensions) using custom CSS element -moz-biding... which means they've ignored the 'presentation only' goal of CSS, and made it the gateway for a script to control the extension. That seems wrong." Two months later, LiveJournal was compromised using a -moz-binding-based XSS attack. Four months before I noticed this, someone else had already filed a bug. And this was a bug that was actually born receiving attention, because it arose from even older bugs that were being tackled months earlier. If there's a six month turnaround on an arbitrary code execution bug, which received immediate attention after a developer himself files it, what chance do bugs submitted by lowly users have? And the number of unresolved bugs has only increased since then.

    34. Re:You're wrong about addons by Blakey+Rat · · Score: 1

      But my main point is that addons are not broken. I'm using the exact same addons I used in Firefox 3 - I should know because I didn't download new ones. All you have to do is open the xpi in e.g. 7zip or winrar,

      You have a great deadpan. Oh wait, you're serious?

      Holy Christ.

    35. Re:You're wrong about addons by Anonymous Coward · · Score: 0

      Because opening a zip file, opening a text file, and changing a digit are the antithesis of user-friendly. Coming from someone who is using Linux, that's a little bit chuckle-worthy.

      Yes, and it's worked so well for Linux hasn't it? You can barely download a Linux distro these days for all the people clogging up the servers rushing to get their hands on the latest release.

    36. Re:You're wrong about addons by Anonymous Coward · · Score: 1

      If it's so easy, then why the fuck is it not automated in the first place??

      It's as if you never had used a computer. (Using = automating things. Consuming it as if it were a gadget/appliance is NOT using it.)

      Or even better: why the fuck does it have to be done in the first place? Why don't they simply stabilize the modules of the API and only force you to change your extension my changing the API version when it's... you know... actually needed??

      The whole thing is utterly broken and fucked up. And I'm angry because they fuck up the best thing that has hit the Internet since the invention of hypertext! And because it's so damn easy to do it right, that pretty much any of us can think up a elegant solution in one ./ comment.

      NOT cool.

    37. Re:You're wrong about addons by Bucky24 · · Score: 1

      90% of people cannot do this. "easy to find" is relative. Just because you or I can do it does not mean that everyone can. There are still people who call in customer service to say their cupholder is broken. Quite a few of them actually.

      --
      All the world's a CPU, and all the men and women merely AI agents
    38. Re:You're wrong about addons by Nadaka · · Score: 2

      You are thinking like a nerd, not a computer user. I did not know this information, so I was one of those 90% people until today. And you would be surprised how many people are using FireFox but could not possibly do this. Yes, even with step by step instructions.

      "I refuse to believe that 90% of car owners cannot change their own oil." That statement makes as much sense as yours. Maybe they could, but they won't, and don't think they should.

      Lots of people wiped their parents/friends/neighbors computers because of their inability to understand anything at all, getting viruses and popups and toolbars and whatnot. And they put Firefox on, and said "there, use that, that's the internet." Those people will click any update box, any OK button just to "make the damned thing go away." They will not update a text file inside a zip, or if they try they will not do it correctly.

      "Just associate .zip files with WinZip" you say. I wish we had known when we set people up to use Firefox that this was coming, or we might have.

      Its more like saying "I refuse to believe that 90% of car owners don't know how to set the correct gap on their spark plugs."

      Car owners know that they the oil in a car can be changed. Car owners know that the oil in their car should be changed. Car owners may even know that some of the steps involved in changing oil include removing old oil and pouring new oil in, but may not know the precise amount or that the filter should be changed as well.

      Some car owners don't even know what a spark plug is, much less were they are or how to pull them out. And very few of them know that the gap can matter, much less what it should be and how to set it.

    39. Re:You're wrong about addons by Bucky24 · · Score: 1

      I haven't noticed that at all. Just torrent them if you can't get them from the main download servers. There are always at least a dozen seeds for even the older versions of distros.

      --
      All the world's a CPU, and all the men and women merely AI agents
    40. Re:You're wrong about addons by treeves · · Score: 1

      I might still be using Firefox if I had been given those very simple instructions to keep using add-ons that I liked. Did not know that could be done until just now.

      --
      ...the future crusty old bastards are already drinking the Kool-Aid.
    41. Re:You're wrong about addons by Anonymous Coward · · Score: 0

      Can't != Won't.

      I agree that >90% of users can do that, but I also believe that >99% of users won't. Lump me in with the majorities on both sides.

      I babysit enough other tools and installs to want to manually cleanup a browser/plugin update issue(s) that should "just work" --- which was the one of the primary reasons I started using Mozilla Firefox and select plugins in the fist place.

    42. Re:You're wrong about addons by jorgevillalobos · · Score: 1

      You can remove the signature code (it's all in the META-INF dir IIRC) and the add-on will continue to install and work. I'm not sure what happens if you change it in your profile while being installed, but I suspect it should still work.

      Not that I agree with the GP on this being a good solution...

    43. Re:You're wrong about addons by AmiMoJo · · Score: 1

      To be fair most add-ons auto-update their compatibility data through automated testing now. The testing isn't very good, mostly "does it use an APIs that have been depreciated" and anything that wasn't FF4 compatible has been left behind, but at least they are doing something to mitigate the problem.

      --
      const int one = 65536; (Silvermoon, Texture.cs)
      SJW, n: "Someone I don't like, and by the way I'm a fuckwit" - AC
    44. Re:You're wrong about addons by Shikaku · · Score: 1

      .... Which is what Mozilla is actually doing do addons.mozilla.org if your extension is marked compatible with 6.0 and onward, and after testing for code that could break.

    45. Re:You're wrong about addons by Anonymous Coward · · Score: 0

      IAll you have to do is open the xpi in e.g. 7zip or winrar, open the install.rdf in a text editor, search for maxVersion, and change it to match your version. Change it to something big, like 10, and you'll be in the clear for a long time.

      You hear about the new release schedule? That's gonna work for about 6 weeks, man.

    46. Re:You're wrong about addons by shutdown+-p+now · · Score: 1

      I would suggest going for Chrome for this particular case, for the simple reason that they're less likely to run into a website that is broken, or at least pretends to be broken. E.g. many Google services show an "unsupported browser" banner (while still remaining functional) when opened in Opera. Unfortunately, for all the talk about standards, in practice most people still do it by testing with actual browsers - you can be sure that IE and Firefox will be tested, and either Chrome or Safari is usually tested as well (and they often cover for one another, both being WebKit). Opera, meanwhile, has its own engine that's completely different from any of these browsers - so its quirks are often unique - and practically no-one tests with it.

    47. Re:You're wrong about addons by MurukeshM · · Score: 1

      It would be better if you use the Add-on Compatibility Reporter. That way, if you find an add-on works, you can mark it so, and the guys at mozilla get to know that. But I doubt they'd work on it. https://addons.mozilla.org/en-US/firefox/addon/add-on-compatibility-reporter/

    48. Re:You're wrong about addons by treeves · · Score: 1

      Well, I would do so now if I were still using FF, but when I moved away from FF, I don't believe that extension existed yet. If it did, it was not well "advertised".

      --
      ...the future crusty old bastards are already drinking the Kool-Aid.
    49. Re:You're wrong about addons by Machtyn · · Score: 1

      Wait, cars have spark plugs?

      Another car analogy. Having a user change a text file in an xpi using a zipfile program is about as intuitive as asking them to change their brakes or change out a seat.

      I am a techie, but I'm not going to go through the trouble of modifying someone else's xpi file. I want to trust it to work out of the box. I'm still on FF3 because of it (one extension that doesn't work on FF4+).

    50. Re:You're wrong about addons by Oligonicella · · Score: 1

      "... you could even make an automated tool to do it."

      Like say, a browser or updating function?

    51. Re:You're wrong about addons by SteveFoerster · · Score: 1

      Change it to something big, like 10, and you'll be in the clear for a long time.

      Like, maybe even into next week!

      --
      Space game using normal deck of cards: http://BattleCards.org
    52. Re:You're wrong about addons by RogerWilco · · Score: 1

      But my main point is that addons are not broken. I'm using the exact same addons I used in Firefox 3 - I should know because I didn't download new ones. All you have to do is open the xpi in e.g. 7zip or winrar, open the install.rdf in a text editor, search for maxVersion, and change it to match your version. Change it to something big, like 10, and you'll be in the clear for a long time.

      If you have to use steps like that your addon system is broken. But besides, why do most of the addons I use report that they work with a newer version on Widows, but not on OSX/Linux?

      The addons is the key reason that I use Firefox. Break the addons and I have no need for Firefox. Most of my addons are still on 3.6 for at least one of the operating systems I use. And I have no need to become an addon maintainer, apparently a lot of other people have given up being one.

      --
      RogerWilco the Adventurous Janitor
    53. Re:You're wrong about addons by kripkenstein · · Score: 1

      What someone needs to do is actually fix the add-on code in firefox itself so that users don't have to jump through hoops for every release.

      We are working as hard as we can on that. The reasons this is difficult have already been discussed here on Slashdot many times (but I am happy to elaborate if you want), and there are a lot of fixes already in place - for example, scanning of addons on addons.mozilla.org and marking them as compatible automatically. But there is no simple fix that will make everything just work, without a new model for addons (which Firefox has, the addon SDK/jetpack - but it is new and older addons don't use it).

    54. Re:You're wrong about addons by lgarner · · Score: 1

      First, something like that is never necessary in a production-quality product.

      Second, the automated tool should be part of the Firefox upgrade process if that's the correct solution.

    55. Re:You're wrong about addons by KingMotley · · Score: 1

      I know you have to set the gap on your spark plugs, and it can make a huge difference, so I took apart my brand new Chevy Volt looking for the spark plugs, and I think I found them but they look odd. Now I can't remember how to put the car back together, and it won't start. Can you help me?

    56. Re:You're wrong about addons by swordgeek · · Score: 1

      Yeah, but that was an initial release. They FIXED most of those bugs, rather than releasing Win2000a, Win2000b, Win2001, Win2010, Win2057... all within the first three months.

      Although it's not the way things _should_ be, early adopters can expect a bit of a rough ride. The problem with this model is that everyone is an early adopter, all the time.

      --

      "People who do stupid things with hazardous materials often die." -- Jim Davidson on alt.folklore.urban
    57. Re:You're wrong about addons by compro01 · · Score: 1

      If it's so easy, then why the fuck is it not automated in the first place??

      It's as if you never had used a computer. (Using = automating things. Consuming it as if it were a gadget/appliance is NOT using it.)

      Or even better: why the fuck does it have to be done in the first place? Why don't they simply stabilize the modules of the API and only force you to change your extension my changing the API version when it's... you know... actually needed??

      They've been doing that since 5.0. They automatically check what parts of the API an addon uses against the change list, and bumps the version compatibility if nothing it uses has been changed, otherwise it sends an email to the developer alerting them that this version's changes broke their addon.

      http://blog.mozilla.com/addons/2011/05/21/firefox-5-compatibility-bump/

      --
      upon the advice of my lawyer, i have no sig at this time
    58. Re:You're wrong about addons by Torodung · · Score: 1

      One problem with that for most end users. It appears, to them, that they're unable to get their hands on the xpi after upgrade. They're being warned off. Just downloading an xpi from AMO has become non-intuitive, in favor of the "big green candy-like button."

      So, our benighted user can right click on the "add to Firefox" button before he has upgraded, and choose "save link as...," to get the xpi. After he's upgraded, that button is greyed out, with a "not available for Firefox x.0" underneath it and a red "no" sign.

      Previous versions of add-ons are also buried very deeply on the page, in a really tiny print link.

      The whole thing is designed to look friendly, but rob the user of the tools and ability to take matters into his own hands, and make the browser his.

      This policy is damaging to the fringe and unique part of the add-on developerspace. You know, where all the innovative ideas come from. Mozilla is asserting central control over it, and making it hard to really have Firefox be "your browser, as you like it."

      This is a sea change in attitude, and many users wouldn't know how to get their hands on the xpi to modify it, let alone figure out how to open one in an archive mangers, especially on Windows.

    59. Re:You're wrong about addons by Nadaka · · Score: 1

      Use bondo, and if that doesn't work use duck tape and baling wire. At the very least, that will put it back together. Getting it to start may be a little difficult.

    60. Re:You're wrong about addons by Lennie · · Score: 1

      One of the many people that don't know about the 'Add-on compatibility reported':

      https://addons.mozilla.org/en-US/firefox/addon/add-on-compatibility-reporter/

      That makes this easier and a way to report any issues you may have to the developers of Firefox and the add-on.

      --
      New things are always on the horizon
    61. Re:You're wrong about addons by DeadCatX2 · · Score: 1

      Are you for real? You seriously think 9/10 people who use computers can't follow three simple steps? I'm not saying that most computer users are intelligent, but most people can open files and edit text if you give them directions. Everyone likes to rag on me with "can your grandma do it?" but 90% of computer users aren't grandmas.

      If you're using Aurora, then you have to be ready for doing some work to maintain your addons. By the time it gets out of Aurora a given addon should be marked compatible if it still is. If you don't want to do any work to maintain YOUR addons...then don't get Aurora.

      --
      :(){ :|:& };:
    62. Re:You're wrong about addons by DeadCatX2 · · Score: 1

      In fact, I have done tech support. Yes, stupid people exist. Thankfully, they're outnumbered by less-stupid people (though not necessarily intelligent people), who frequently don't need to go to tech support, hence why support personnel tend to think everyone is stupid when they are not in fact that dumb.

      It would be like saying that America is a country full of poor people because you only ever visit the projects.

      --
      :(){ :|:& };:
    63. Re:You're wrong about addons by steelfood · · Score: 1

      It would have overflowed and become recursive.

      --
      "If a nation expects to be ignorant and free in a state of civilization, it expects what never was and never will be."
    64. Re:You're wrong about addons by unity100 · · Score: 1

      yes. i am for real. i think you neither have ever worked in a position that deals directly with humans in i.t., or, havent read what the tech support field side of the industry reports.

      i am totally leaving out the fact that, the tiny minority which could, would practically choose not to - because they dont have an obligation to fix the stuff that should be working in the first place.

    65. Re:You're wrong about addons by couchslug · · Score: 1

      Chrome and Opera are light and fast. Epiphany is nice too and worth a look.

      Firefox leadership no longer care about users, but as FF itself demonstrated, BROWSERS ARE EASILY REPLACED.

      --
      "This post is an artistic work of fiction and falsehood. Only a fool would take anything posted here as fact."
    66. Re:You're wrong about addons by couchslug · · Score: 1

      "but for the average user, you might as well have them download another browser."

      I do. I might put up with silly shit for a while for the puzzle value, but no fucking way do I inflict it by recommendation.

      I recommend Chrome for average users. It works. It's simple. It's fast.

      Remember Phoenix which was later renamed Firefox? Yeah, the Firefox leadership doesn't either.

      --
      "This post is an artistic work of fiction and falsehood. Only a fool would take anything posted here as fact."
    67. Re:You're wrong about addons by Catnaps · · Score: 1

      +1. DeadCat has evidently never tried this with elderly relatives over the phone. News flash: it's not going to happen.

    68. Re:You're wrong about addons by dotancohen · · Score: 1

      Hmm...fix bugs that bother 0.001% of users, or add features that benefit 1% of users? As a developer, it's a tradeoff.

      0.001% of users * 6000 bugs = 6% of users are hitting these bugs.

      In December 2007, when Firefox was at about 25% market share, the Mozilla CEO started that they had 125 million users. Now that Firefox is about 50% of the market and the market is bigger, lets say they have 250 million users. That's 15 million people with a buggy Firefox. Still sound insignificant? That's twice the population of my entire nation.

      --
      It is dangerous to be right when the government is wrong.
    69. Re:You're wrong about addons by _0xd0ad · · Score: 1

      Not a problem. Every program has at least one bug, so you'd naturally start numbering them from 0.

    70. Re:YOU'RE wrong about addons by chrish · · Score: 1

      Right now, my Firefox (7.0 beta? why don't they display build number or something?) currently has two disabled "incompatible" extensions, Evernote Web Clipper and Firebug.

      Evernote might have been installed from their website, but Firebug is on the add-ons page. Why is it broken?

      The only thing keeping me from switching over to Safari for a bit (I'm on a Mac) to see how things are is the ultra-convenient sync functionality that keeps my bookmarks and whatnot up-to-date between my office computer and my home computer.

      --
      - chrish
    71. Re:You're wrong about addons by perryizgr8 · · Score: 1

      my experience with firefox has been extremely horrible since 4.0. i simply can't have more than 2 tabs open and browse properly. ff hogs ~25% cpu continuously. all flash is blocked, ads are blocked, 9 addons are installed (adblock+, fb photozoom, flashblock, imglikeopera, lastpass, omnibar, tab mix+, text link, tineye). scrolling is horrendous, and a new tab takes ~10 seconds to open. i have repeatedly deleted all traces of ff and done clean installs, to no avail. ie9 is at least 100x better than ff6. i have ff installed and keep it updated and check every once in a while if it has improved, but no luck so far.
      instead of dicking around with fucking ui designers mozilla should hire programmers. who can clean up the mess and give us a browser that has ui not more than notepad. seriously guys, all i need is a place to write urls, a back/forward button, a stop/reload button, and a fucking menu bar. you know?? like the one notepad still has?? yeah that one. 'file', 'edit', 'history', and 'tools' is all i need. and you don't need to hide it, its just 10 or 15 pixels.

      --
      Wealth is the gift that keeps on giving.
    72. Re:You're wrong about addons by perryizgr8 · · Score: 1

      We are working as hard as we can on that.

      not hard enough, apparently.

      --
      Wealth is the gift that keeps on giving.
    73. Re:You're wrong about addons by PAStheLoD · · Score: 1

      Difficult? API, versioning, long term support. Graceful degradation. Wrappers. Seriously, thousands are cursing each and every day because of the fucking focus refactor delay, because a simple (optional/configurable) workaround was deemed difficult .. for YEARS.

    74. Re:YOU'RE wrong about addons by multipartmixed · · Score: 1

      You can find out detailed information about your build by entering about:buildconfig in your location bar.

      I'm not sure why you're having grief with firebug: it's possible that it really *is* broken on Firefox 7-beta (they are in the midst of re-vamping debugger functionality), or maybe the max rev wasn't bumped on AMO when you downloaded the beta?

      (Further Digging) - it looks like you may need to use Firebug 1.9 for Firefox 7; Firebug 1.9 itself is still in beta. If you want to use firebug from Firefox 7 beta, head over to getfirebug.com and download the firebug 1.9 beta too.

      Either way, I would be very surprised to find Firebug not working when Firefox 7 gets released.

      --

      Do daemons dream of electric sleep()?
    75. Re:You're wrong about addons by Anonymous Coward · · Score: 0

      GP AC poster here.

      FINALLY someone with a useful comment!

      That is actually quite nice. Thank you for that. :)

      Mod parent up!

  14. This problem has infected so many FOSS projects by Anonymous Coward · · Score: 5, Insightful

    Firefox gets personas, syncs, tab groups, etc. instead of bug fixes.

    GNOME3.

    Unity.

    Version number treadmills.

    Ad nauseam.

    Change for the sake of change. Bleeding edge bullet points for the bloggers instead of bugfixes for the users.

    How about returning to our roots and building software which runs faster with less bugs. There are plenty of commercial options for those who want the glassy artwork and UI equivalent of smooth jazz.

    How about software for people who need to get things done.

    Remember when we took pride in something like Apache being vastly superior to IIS? Now the community seems to hang its head in shame that Mac has spiffier icons and a hipper dock or Chrome gets new version numbers on a faster schedule.

    1. Re:This problem has infected so many FOSS projects by WankersRevenge · · Score: 1

      Then get to work. Start submitting patches. Advocate for your vision. Otherwise, don't support the products that run counter to it.

    2. Re:This problem has infected so many FOSS projects by Myopic · · Score: 0

      That sounds like the software equivalent of religious fundamentalism.

    3. Re:This problem has infected so many FOSS projects by couchslug · · Score: 1

      "How about software for people who need to get things done."

      The sort of people who care more about shiny bullshit are moving to the FOSS world from the Windows world. While it would be nice to shoot them in the face, that's mildly illegal.

      What we can do is chase them the fuck off, call out the damage they do, and make them feel unwelcome. They won't change because such folks CAN'T change.

      Flame them into ash, don't support them, and undermine their projects. Boycott their projects, use your credibility to chase away potential users, and start FIGHTING or we will lose.

      --
      "This post is an artistic work of fiction and falsehood. Only a fool would take anything posted here as fact."
  15. A gift to Microsoft or Google? by Picass0 · · Score: 1

    Has anybody told Captain Smith there's an iceberg ahead?

    I guess Firefox has chosen to hand it's considerable market share back over to MS. Many users who left IE over the countless bugs and security issues. The benefit of switching to Mozilla/Firefox is quickly evaporating with each half-assed bug filled release. Plug in hell. Run away memory usage. Unpleasant GUI changes. Change for the sake of change.

    So will users flee to Chrome or will gravity pull them back to IE?

    1. Re:A gift to Microsoft or Google? by Anonymous Coward · · Score: 0

      Please stop pretending that Firefox is some piss-poor, bug-addled, sub-standard product just because you have nothing better to do.

      And please stop pretending that most people will drop it just because a shiny new toy comes around.. they won't.

      It might be hip to hate on older tech in favor of newer tech, but it's tiring to hear the same vapid nonsense spouted over and over by people that really should know better.

    2. Re:A gift to Microsoft or Google? by DogDude · · Score: 2

      I moved all of my personal and business machines to Chrome months ago because of everything that you described. We still have IE as a fallback for crappy government web sites that require IE. After moving to Chrome, I'm still kicking myself for not getting rid of the headache that Firefox became much earlier than I did. This is one of those cases when I feel that the lack of a top down organizational structure has really hurt the final product. Management by committee rarely works out well.

      --
      I don't respond to AC's.
  16. Mozilla not listening to users? No surprise here! by Anonymous Coward · · Score: 0

    I mean does this really surprise anyone? They have done numerous ignoring of what people wanted. Examples include removing the prompt to sanitize on close option; the changing of the UI and removal of status bar; rapid release cycle; hiding of version numbers; etc. I am absolutely not surprised that they do it on the bugs either.

  17. So long, Debbie by jeffmeden · · Score: 2

    We currently have 2,598 UNCO bugs in Firefox that haven’t been touched in 150 days. That is almost 2600 bugs that have not been touched since Firefox 4 was released. ... In Spring 2010, we hit roughly 13,000 UNCO bugs in the Firefox product on BMO. 13,000!!! We currently have 5,934.

    In a related story, from this point forward "Debbie Downer" is no longer the correct pseudonym for an overtly depressing person. Hereafter, that person shall be cited as "Tyler Downer".

    All hail our new horribly sad overlord.

    1. Re:So long, Debbie by Anonymous Coward · · Score: 0

      I don't know what "UNCO" and "BMO" mean, so I am not depressed yet.

    2. Re:So long, Debbie by geminidomino · · Score: 1

      "UNCO" - UNCOnfirmed status, the default status for bug when it's added to the bugzilla tracker before it's triaged.

      BMO - Just shorthand for "bugzilla.mozilla.org"

  18. What is UNCO? by DeadCatX2 · · Score: 1

    I tried googling but all I get are hits about a college. No one ever defines what UNCO is. I even found INCO, but no definition for that either.

    --
    :(){ :|:& };:
    1. Re:What is UNCO? by aitan · · Score: 1

      UNCOmmented, no one else has replied anything on that bug, so the reporter might feel that no one cares about it.

    2. Re:What is UNCO? by xSquaredAdmin · · Score: 1

      I believe UNCO is the code they use for 'unconfirmed' bugs; mostly cases where a bug report has been submitted but it has not been looked at yet by a member of the Mozilla team.

      --
      Crushing dreams at the speed of sarcasm
    3. Re:What is UNCO? by Anonymous Coward · · Score: 0

      I would guess "nfirmed" and "mplete".

    4. Re:What is UNCO? by Anonymous Coward · · Score: 0

      It means "unconfirmed". I.e., nobody has checked whether there is indeed a bug, or whether it's a case of PEBKAC.

    5. Re:What is UNCO? by Anonymous Coward · · Score: 0

      I believe this will be "unconfirmed". Have a look at http://www.bugzilla.org/docs/4.0/en/html/lifecycle.html

    6. Re:What is UNCO? by Smallpond · · Score: 5, Informative

      I tried googling but all I get are hits about a college. No one ever defines what UNCO is. I even found INCO, but no definition for that either.

      UNCO is short for UNCONFIRMED, the state a bug is in between being filed and being rejected because its asking for something a general user would want.

    7. Re:What is UNCO? by _0xd0ad · · Score: 1

      What does "uncomplete" mean?

    8. Re:What is UNCO? by amaupin · · Score: 1

      Would be funny if it wasn't so informative...

    9. Re:What is UNCO? by multipartmixed · · Score: 1

      > I even found INCO, but no definition for that either.

      Inco was the International Nickel Company, the 2nd largest nickel producer in the world, prior to its acquisition a few years by Vale Limited

      --

      Do daemons dream of electric sleep()?
    10. Re:What is UNCO? by Anonymous Coward · · Score: 0

      My guess for the latter was "herent".

    11. Re:What is UNCO? by Anonymous Coward · · Score: 0

      https://bugzilla.mozilla.org/page.cgi?id=fields.html#status

      Certain bugzilla formats tend to use the first 4 letters of a status (especially query results), to make things shorter and line up. (Yes, "NEW" is only three letters, so it doesn't need to be shortened, everything else does.)

    12. Re:What is UNCO? by bill_mcgonigle · · Score: 1

      :guffaw:

      --
      My God, it's Full of Source!
      OUTSIDE_IP=$(dig +short my.ip @outsideip.net)
    13. Re:What is UNCO? by Anonymous Coward · · Score: 0

      It's a Japanese word, meaning things are not clean.

      You're welcome.

  19. Rapid release not the same as version inflation by Anonymous Coward · · Score: 0

    A rapid release cycle is one thing, but inflating version numbers is quite another thing. How about a rapid release cycle that goes 4.0 > 4.1 > 4.2 > 4.3 > 4.4 > 4.5 > 5.0 instead of 4.0 > 5.0 > 6.0 > 7.0 > 8.0.

    1. Re:Rapid release not the same as version inflation by LordLimecat · · Score: 1

      Is that seriously what youre concerned with, what number is tacked onto the end of firefox?

      What real relevance is there WHERE the decimal is?

  20. Maybe we know why by aglider · · Score: 2

    As 13 years are not enough to handle a major bug.
    They are focusing on HTML5 (which is not a standard but a draft) and leave HTML4 implementation with all existing bugs.
    They think that all web pages will be rewritten in HTML5 as soon as it will land as real standard. It will instead take years.

    --
    Sent as ripples into the electromagnetic field. No single photon has been harmed in the process.
    1. Re:Maybe we know why by BZ · · Score: 2

      The problem with that bug is that the HTML 4 requirement in question is not really consistent with the CSS layout model.

      So you can have that HTML feature or you can have CSS applying to your HTML, but not both. Your pick. Most people seem to have picked CSS.

    2. Re:Maybe we know why by vlueboy · · Score: 1

      Ouch. To be fair, someone on the Chrome page pointed out that

      No single opensource browser can render properly this tag properties:
      https://bugzilla.mozilla.org/show_bug.cgi?id=915 (12 year old!)
      https://bugs.kde.org/show_bug.cgi?id=50688
      https://bugs.webkit.org/show_bug.cgi?id=3241
      [let's inline Chrome's bug for slashdot's benefit: https://code.google.com/p/chromium/issues/detail?id=12094 ]

      To be even fairer, IE8 from 2009 on my up-to-date Windows Seven PC has no problems rendering properly where all four OSS browsers failed.

      It's such a simple logical failure too... it's a bizarre case showing that IE has some silent merits... Must be sanity-wrenching to find a bug like this prior to seeing confirmation that it's not YOUR code at fault because the once-leading browser has no issues rendering it.

      I wonder how many thousands of devs around the world individually break their head per year once their corporations give the green light to move to OSS browsers, but someone notices THIS exact bug and pulls back. It's little wonder doc files and PDF distributions are so overwhelmingly prefered to HTML.

    3. Re:Maybe we know why by arose · · Score: 1

      .doc is preferable only in the sense that no-one is surprised when things break.

      --
      Analogies don't equal equalities, they are merely somewhat analogous.
    4. Re:Maybe we know why by Anc · · Score: 1

      Well, in that case the bug should be WONTFIXed instead of hanging in limbo. Perhaps dbaron, Hixie and you could sit down and make a decision?

    5. Re:Maybe we know why by BZ · · Score: 1

      dbaron tried to mark it invalid once, but was convince to reopen it.

      As for me, I'm not going to touch it with a 10-foot pole. Letting it hang in limbo is a lot less painful for all concerned than dealing with the people who start sending you death threats when you wontfix a pet bug of theirs (and yes, there are lots of those out there).

    6. Re:Maybe we know why by Anonymous Coward · · Score: 0

      To be even fairer, IE8 from 2009 on my up-to-date Windows Seven PC has no problems rendering properly

      To be honest IE8 from 2009 on my up-to-date Windows Seven PC has no problems rendering broken code.

      There - fixed that for you.

    7. Re:Maybe we know why by aglider · · Score: 1

      You can have HTML4 without CSS. But Firefox will ignore this choice.
      Apart of the fact that the tag shows a very limited usefulness, if any.
      Smart interpretation is the way against rigid interpretation.

      --
      Sent as ripples into the electromagnetic field. No single photon has been harmed in the process.
    8. Re:Maybe we know why by aglider · · Score: 1

      I wonder how many thousands of devs around the world individually break their head per year once their corporations give the green light to move to OSS browsers, but someone notices THIS exact bug and pulls back

      +1

      --
      Sent as ripples into the electromagnetic field. No single photon has been harmed in the process.
    9. Re:Maybe we know why by aglider · · Score: 1

      The point there is that all browsers share the same code base for HTML rendering.
      None is willing to work on that part unless it's for some minor fix.
      This because that code base is a mix of HTML4+CSS2, where the latter is not an option but a mandatory layer.
      The tag exists just for that: to express properties to be applied to columns, just like you'd do with Excell or Word (or you favorite opensource sw).
      A smart(er) implementation would try to get the best of breeds. CSS doesn't say "you cannot define alignment on a per columns basis", while HTML4 says you can.

      --
      Sent as ripples into the electromagnetic field. No single photon has been harmed in the process.
    10. Re:Maybe we know why by BZ · · Score: 1

      There are at least 4 separate major codebases used for HTML rendering: WebKit, Presto, Trident, Gecko. I have no idea why you think browsers share their HTML rendering code.

      In practice, all those codebases take a similar approach: they render HTML using CSS as the styling engine. Turns out it's pretty hard to do anything else while claiming to implement CSS.

    11. Re:Maybe we know why by aglider · · Score: 1

      The same bug to all engines makes me think about the same approach and engineering.
      That one is a bug that yields to the very same results in all engines I've seen.
      Thus I think that they share the same code up to code refactoring.

      --
      Sent as ripples into the electromagnetic field. No single photon has been harmed in the process.
    12. Re:Maybe we know why by BZ · · Score: 1

      > The same bug to all engines makes me think about
      > the same approach and engineering.

      Yes. That approach is known as "Implement HTML rendering via a CSS renderer".

      A CSS renderer can't render this particular aspect of HTML; there is no way to express it in the CSS model.

      You're assuming divergent evolution, but what you're actually seeing is convergent evolution.

  21. Guess.... by DrYak · · Score: 1

    I would guess that it meight stand for UNCOrrected.

    --
    "Sufficiently advanced satire is indistinguishable from reality." - [Tips: 1DrYakQDKCQ6y52z6QbnkxHXAocMZJE61o ]
  22. ...nfirmed by tepples · · Score: 1

    The last time I searched Bugzilla, its search results displayed the first four characters of a bug's status and resolution type. These are usually UNCO(nfirmed), NEW, RESO(lved) DUPL(icate), etc. I'd provide more detailed instructions, but there appears not to be an way to click through to a search result on bugzilla.mozilla.org that doesn't involve typing. (Ook!)

  23. 6 months is nothing by Windows+Breaker+G4 · · Score: 1

    I've been following a bug that has been open for something like 5 years. Some dev looked at it the other day and went wtf how is this old ass bug still open?

    --
    brickspeed.net for your old Volvo performance addiction
    1. Re:6 months is nothing by u38cg · · Score: 1

      Youngster. Try bug ID 915. It's nearly a teenager.

      --
      [FUCK BETA]
    2. Re:6 months is nothing by Reziac · · Score: 1

      Yeah, several that I reported back in the olden times are still around -- but are variously marked closed, worksforme, or what amounts to "don't bother us unless you upgrade to the nightly build first." And I don't usually report 'em unless they make the browser seriously misbehave or totally stall (the longstanding issue of the STOP button failing if a script is running leaps to mind).

      --
      ~REZ~ #43301. Who'd fake being me anyway?
  24. Bug bounty by tepples · · Score: 1

    That's a bug not necessarily in Gedit as much as in Bugzilla. If Bugzilla supported payment processing, then users could vote with their dollars/euros toward fixing a specific bug, and whoever uploaded the accepted patch would receive the bounty.

    1. Re:Bug bounty by vlueboy · · Score: 1

      Man, I wish I could mod this "+1 Raised-Reiker-Eyebrow." Because it's so crazy, and techno-babble-free, that
      "It just might work, Number One. En-gage!"

  25. I'm still getting updates 6 years later... by rtilghman · · Score: 1

    While not directly related to Firefox, I submitted a bug for Thunderbird's import mechanism about 6-12 months post launch. Every year or so I get someone else posting to this still outstanding issue...

    Bug fixes/support, the achilles heal of FOSS. Where are these folks who want to maintain existing software? Paging all autistic OCD programmers!

    -rt

    1. Re:I'm still getting updates 6 years later... by Overzeetop · · Score: 1

      It's not just a FOSS issue. There are bugs throughout commercial software that never get fixed. They usually promise that it will be fixed with the next release, though often it never does, but you've paid $6k a seat, so you build a workaround.

      --
      Is it just my observation, or are there way too many stupid people in the world?
    2. Re:I'm still getting updates 6 years later... by wisnoskij · · Score: 1

      So true, there are major issue that can be found in every single version of windows from 95 to 7 (and maybe even before, I have not checked).

      --
      Troll is not a replacement for I disagree.
    3. Re:I'm still getting updates 6 years later... by rehabdoll · · Score: 1

      My *critical* top100 bug from 2002-02-07 is still opened.

      Assigned To: Nobody; OK to take it and work on it

      Nice

    4. Re:I'm still getting updates 6 years later... by multipartmixed · · Score: 1

      Observation 1: Firefox does well enough in browser comparisons that I'm thinking there probably aren't any truly critical 9-year-old bugs in it.

      Observation 2: Feel free to take it and work on it! Moz guys tend to be great mentors if you can avoid being a help vampire.

      --

      Do daemons dream of electric sleep()?
  26. Yes. by unity100 · · Score: 1

    firefox 6 was pushed on top of my working firefox 5 on ubuntu to end up fucking my bookmarks (leave aside all bookmarks being gone, i cant import any bookmarks from json or html), and fucking up something with the fonts - now on google, there is quite a queer color for the fonts used, and fonts also look different. i wasnt able to weed out the reason, and instead of fucking my productivity by working on the shit the 'fast release hype' of mozilla group produced, i switched to chrome and spent that time to my actual paid work.

    really. instead of shelling out shit with concepts like 'fast release cycle' -> 'hey we are dropping version numbers', you should release things that work. if i have to fix your software's bugs in order to be able to do MY work, i use another browser.

  27. Ask your grandmother to do it by Anonymous Coward · · Score: 0

    without assistance.

  28. No Fun = No Code by v(*_*)vvvv · · Score: 1

    It is only natural that with open source bugs gather less volunteer enthusiasm. Ask any programmer and I doubt they enjoy squashing bugs over implementing new features. Debugging is the grunge work, or rather, the toilet cleaning of coding, yet it can also be the hardest part, requiring your very best resources.

    With that said, IE sucks the worse. Just imagine how many bugs IE would have if they had the same bug reporting system? "Our software has bugs, we don't care, and we are sitting on billions of dollars."

    For mozilla to lag on fixes is forgivable, and their openness is truly commendable. And for someone to be able to come out and speak up like this is a testament to why the model is so much better than closed source.

    But honestly, you'd think Microsoft would do a better job. It's as if they intentionally want every web developer to hate IE. That is a lot of people that hate you, and for a fairly good reason. And with browsers being the #1 application everyone uses, you'd think someone high in the ranks would think of making it a priority.

    Either that, or this proves you cannot just throw money at code.

    1. Re:No Fun = No Code by WankersRevenge · · Score: 2

      But doesn't the mozilla foundation make millions of dollars per year? Can't they afford a team of dedicated engineers to close out these bugs? This isn't some scrappy open source project anymore. It's making serious money which begs the question .... where is that money going?

    2. Re:No Fun = No Code by BeforeCoffee · · Score: 1

      This is a great point. Opera doesn't have a public bugtracker. I didn't know my website was having trouble on Opera until I saw it mentioned in the release notes on Opera 11.10.

      CORE-35515 (Opera freezes while loading elements on https://clubcompy.com/ )

      Maybe there was something I could do to test and workaround my site freezing Opera, had I known there was an issue at all...

      Mozilla's running a public bugtracker is commendable, heck you don't even need to sign up for an account to search for bugs!

      But, writing great software is REALLY HARD TO DO! The 10-year old unfixed critical bugs and thousands of unconfirmed bugs is common. Mozilla just wears all that egg on it's face rather than hiding the egg under the trenchcoat like the other guys do.

      Ultimately, Firefox will need another complete redesign and rewrite because it collapses under its own weight. Technology and ideas will move past it's current architecture. Sad but true. And then the whole cycle of awesomeness and suckiness can start again.

    3. Re:No Fun = No Code by Bucky24 · · Score: 1

      You got your website mentioned in Opera release notes? That's pretty cool actually, even though it was for a bug.

      --
      All the world's a CPU, and all the men and women merely AI agents
    4. Re:No Fun = No Code by Billly+Gates · · Score: 1

      IE is better than Firefox today. It sucks a lot less. IE 6 is 10 years old and you should stop comparing Firefox to that like everyone else here.

      Many companies are switching back to IE 7 and IE 8 from Firefox for good reason.

      IE 9 is a great browser and is in the same league as Chrome again. Even IE 8 is ok.

    5. Re:No Fun = No Code by Anonymous Coward · · Score: 0

      Are you a dedicated engineer? They're always hiring: http://hire.jobvite.com/CompanyJobs/Careers.aspx?k=JobListing&c=qpX9Vfwa&v=1

    6. Re:No Fun = No Code by mikechant · · Score: 1

      Many companies are switching back to IE 7 and IE 8 from Firefox for good reason.

      Switching back to *IE7* 'for good reason'?
      IE7 is virtually unusable on many important websites (e.g large parts of IBM's multi-website complex). IE7 is our company 'standard browser' at present but I use Firefox (V6) to actually get my work done.
      Some fairly normal web pages which take a few seconds to load with Firefox take 10-15 *minutes* with IE7; some of them just never finish loading.
      My experience of IE7 is even worse than IE6.
      (And yes, these extreme figures may or may not relate to our company setup and our proxies - but Firefox isn't affected.)

  29. Most likely Google by kervin · · Score: 1

    Sad, but for the first time since the mid-nineties when I started using Netscape, I'm considering switching. That includes the Netscape6, pre 1.0 Mozilla days.

    None of my plugins work and I'm asked to install and upgrade major versions every few weeks it seems.

    Microsoft has the nasty habit of tying their Browser releases to their OS sales. That's why you won't be able to install IE 10 to Vista, or IE 9 to XP. Also, they don't backport the render engine as a middle ground. How about an IE 8.5 that has much better HTML5 support but leaves out the Vista+ reliant features?

    This leaves Google Chrome. They too have a rapid release schedule but if they can manage to not piss off their user base *and* and at the same time ignore the user constant complaints I think we may have a winner.

    1. Re:Most likely Google by Anonymous Coward · · Score: 0

      None of my plugins work and I'm asked to install and upgrade major versions every few weeks it seems.

      (I'll assume you're talking about extensions)

      That's weird, since Firefox 4, I had to replace exactly one extension, and the replacement was better.
      And, yes, I have a lot of them.

  30. Firefox is too buggy anymore by Anonymous Coward · · Score: 0

    Firefox crashes so much anymore, I've switched it IE. It is a sad day when I switch to a Microsoft product for increased quality. Try using Yahoo mail. That seems to be what always crashes it.

  31. Some Clarification. by Tyler+Downer · · Score: 5, Informative

    First off, I never intended my post to be taken in the way that it was. Simply because there are 6000 UNCO bugs in the Firefox product does not mean that Firefox has 6000 bugs in it. Out of all those bugs, the majority are going to be duplicates of other bugs, they are going to be user error, they are going to be bugs caused by a misbehaving extension that a user installed on Firefox, and so on. Out of all those 6000 bugs, I'd estimate at most there are 1000 REAL bugs in Firefox, and that is an extremely high guess. What I was trying to say is that without going through and triaging all those bugs, we have no way of knowing which are real and should be taken seriously, and which are not real bugs. If you read https://bugzilla.mozilla.org/page.cgi?id=fields.html#status, you will see: "This bug has recently been added to the database. Nobody has validated that this bug is true. Users who have the "canconfirm" permission set may confirm this bug, changing its state to NEW. Or, it may be directly resolved and marked RESOLVED. " An UNCO bug has not be confirmed yet, it needs to be marked as NEW before it is considered a real bug. So it isn't fair to say that Firefox shipped with 6000 bugs, but more that there are roughly 2600 bugs that haven't been touched in 150 days, which is far more worrisome to me. We will never be able to have 0 bugs, but we may at least have a quick response to the bugs we do get. That is what my whole blog post was about, quick responses, and treating our reporters fairly. Unfortunately, Conceivably Tech was too eager to get a shocking headline, and so misconstrued my points. If you come back to re-read my blog in a day or two, I'll post more clarifications.

    1. Re:Some Clarification. by inhuman_4 · · Score: 1

      No matter how things work out, let me say thinks for your work on Firefox. It has been my browser of choice for years now and I plan to stick with it. Bug patching can be a rather thankless job that never gets the lime light. But rest assured, us end users do appreciate it.

  32. I gave up on Firefox due to constant crashes by CasaDelGato · · Score: 1

    After the release of FireFox a few weeks ago, it started crashing. A LOT. While browsing my morning web comics, about 1/4 of the sites would cause it to crash. I tried disabling most of my plugins/addons - didn't help. I just gave up on it. FF has been getting slower and buggier with each release.

    1. Re:I gave up on Firefox due to constant crashes by Skuto · · Score: 1

      RESOLVED WORKSFORME

    2. Re:I gave up on Firefox due to constant crashes by Anonymous Coward · · Score: 0

      Interesting, I just went back to Firefox because Chrome kept crashing (and not one page, but the main process so all other child processes died with it). I'm surprised at how stable Nightly has been so far.

  33. What? by bmo · · Score: 4, Funny

    >In Spring 2010, we hit roughly 13,000 UNCO bugs in the Firefox product on BMO.

    Don't blame this shit on me.

    --
    BMO

    1. Re:What? by Anonymous Coward · · Score: 0

      I never knew you were sentient Mr. Bugs.Mozilla.Org. That explains a bit though.

  34. So true by wisnoskij · · Score: 1

    There are bugs that where introduced back when I was still in high school like 5-6 years ago that I am still waiting on.

    --
    Troll is not a replacement for I disagree.
    1. Re:So true by psydeshow · · Score: 1

      There are bugs that where introduced back when I was still in high school like 5-6 years ago that I am still waiting on.

      Too bad you didn't study programming. You could be fixing those bugs in your spare time now!

  35. firefox seems feature complete by FudRucker · · Score: 1

    so quit adding new features and focus only on fixing the bugs, put all your resources on the bug fixing

    --
    Politics is Treachery, Religion is Brainwashing
    1. Re:firefox seems feature complete by Myopic · · Score: 1

      It's only feature complete for people who want to browse in 2009. I prefer to browse in 2014, and it's going to take some new code to get us there in time.

    2. Re:firefox seems feature complete by FudRucker · · Score: 1

      you're right, but the only thing i can see that isnt there yet is, making adobe flash obsolete (i hate that plugin)

      --
      Politics is Treachery, Religion is Brainwashing
    3. Re:firefox seems feature complete by Actually,+I+do+RTFA · · Score: 1

      It's only feature complete for people who want to browse in 2009. I prefer to browse in 2014, and it's going to take some new code to get us there in time.

      Why? What features are missing, other than *gasp* having to use a plugin to render video. A plugin you can make appear wherever you want.

      I'm still trying to identify what problem has been solved in HTML5, or for that matter what has been added (other than JS speedups) since tabbed browsing was invented.

      --
      Your ad here. Ask me how!
    4. Re:firefox seems feature complete by Myopic · · Score: 1

      Sure, but what about all the features which you would like, but can't think of?

    5. Re:firefox seems feature complete by Myopic · · Score: 1

      Well I'll save you the LMGTFY link to Firefox's new features, and I'll just say that one new feature I like is the ability to pair Firefox on my Android tablet with Firefox on my home machine. That's pretty slick.

      The problem solved by HTML5 is that web pages have never made good application interfaces, but now they can become increasingly good.

  36. firefox 300 by wpwx623 · · Score: 1

    new versions one by one,I hate this.

  37. UNCO is unconfirmed but it uses a lot of time by Sits · · Score: 2

    Basically, bugs have a lifecycle - they may start out UNCOnfirmed, move to confirmed, then in progress, then resolved and finally rest in verified.

    I used to do volunteer triage for Mozilla back in 2000 (folks like Gerv, Timeless and Asa probably don't remember me though ;). I even have an old out of date page called kill-unco.

    However the reality is that there a lot of people filing bugs at a rate that is very high. Generally speaking there are not enough people to look at bugs at the best of times and this leads to a never ending amount of work. Bugs that poorly written, bugs that need to be followed up, bugs that are feature requests, bugs that are old and really difficult to fix and so on all take up vast amounts of time.

    To handle this, people looking at bugs need to spend less time (or magically grow in number) in order to handle the ever increasing load. However being terse can lead to its own problems and the inevitable fall out occurs. The person in this blog post seems to be saying "Triagers are people too! We need more people doing triage full time" but the reality is this situation has existed since the beginning. Triage is a thankless, unfashionable task and the better you do it the more work you attract. It does teach how to write a really good bug report though :)

    1. Re:UNCO is unconfirmed but it uses a lot of time by jesser · · Score: 1

      I triaged bugs back in 2000, too. What was your username or email address in Bugzilla? :)

      Nowadays my focuses are security and finding bugs.

      In 2009 I wrote about how to make triage more efficient and more effective. (Tyler linked to my post). And I actually triaged a subset of bugs that way when I was tasked with bringing down the number of crash bug reports.

      --
      The shareholder is always right.
    2. Re:UNCO is unconfirmed but it uses a lot of time by Sits · · Score: 1

      Hi Jesse!

      There's a page of the bugs I looked at http://tinyurl.com/6ek4zu (although if you edit the filter then it will find more bugs I touched.). My username is Sitsofe Wheeler and if you're logged in you can dig up my email address on bugzilla from my previous link...

      For some reason, your name sounds familiar... Was mpt around back then too?

    3. Re:UNCO is unconfirmed but it uses a lot of time by Anonymous Coward · · Score: 0

      To handle this, people looking at bugs need to spend less time (or magically grow in number)

      If they halted the rapid-release cycle, and shifted some of the development team to a bug killing/cleanup project, you won't need to have magic involved.

      And that is the crux of what people are bitching about. The perception is that Mozilla is unable to properly manage their development assets, and so are hoping to outrun the bugs by developing faster than they can be reported. Granted, this isn't the reality behind the scenes, but that's the image they're putting out there.

    4. Re:UNCO is unconfirmed but it uses a lot of time by jesser · · Score: 1

      My first bug report was bug 27610, so we probably overlapped.

      Yes, mpt was very much around. I learned a lot from reading mpt's comments in Bugzilla. It's too bad he didn't get along with everyone.

      --
      The shareholder is always right.
  38. Goal is great software, not closing bugs by guanxi · · Score: 3, Interesting

    Mozilla's objective should be to release great software, not to close bug reports. In fact, if they can release the software while touching fewer bug reports, that's more efficient.

    The problem is that Mozilla continues to be careless about setting their community's expectations (on other issues too). They solicit bug reports from people, who invest time and effort in reporting, testing, following up, and even patching -- but then Mozilla does nothing with the bugs. It's disrespectful to use people's time like that.

    Mozilla needs to set expectations clearly from the start: Feel free to report it, triage it, patch it, etc., but realize that most bug reports are never implemented.

    1. Re:Goal is great software, not closing bugs by steelfood · · Score: 1

      Feel free to report it, triage it, patch it, etc., but realize that most bug reports are never implemented.

      I don't think that's going to do any good either. If all the work's been done, and all that's left is integration and QA, then it should be immediately assigned, reviewed (including the fix), and put into the nightly.

      Nobody wants to see all the hard work they put into something disregarded. All your message would do is discourage people from reporting bugs, and probably make them switch to a different browser when a viable alternative comes alone.

      And in general, confirmed bugs need to be handled. They need to be assigned to a developer or a team, and if it isn't the correct person or team, subsequently reassigned appropriately, and then prioritized. And if it sits at priority 6 for eternity because there's not enough manpower to work on it, well, that's where it's going to be. But once there's a solution, it needs to be bumped to priority 1.

      IMHO, the developers should solely work on building a solid foundation, a solid core, and leave the fancy UI stuff to the extensions. The interface changes, the bleeding-edge new features, leave that to extension developers. Let them experiment and play with the different aspects of the UI. When an extension gets stable and popular enough, put it into the release as a part of the "recommended extensions" installation option.

      Yes, this shifts the burden of the bug to the extension developer. But at the same time, it leaves the developers free to work on the real problems, the underlying issues that are probably more time-consuming but less numerous. To enable this, extension developers need access to the bug system, bug reports need to be filed with the extensions installed, and the developers of any of the extensions listed should be able to change the status of the bug to indicate whether it's been fixed or not (and with it, bad actors need to be dealt with). It's a lot of work, but it's probably worthwhile work even for Firefox development as it exists right now.

      The people running the Firefox project should learn from iOS and the Android teams how to build a software ecosystem. And the funny thing is, there's already one that exists for Firefox. There isn't a need to start from scratch. It's a matter of leveraging what's already there, and making better use of their best developers' time.

      Unless all the developers are all shitty and the real truth is, nobody actually knows what's going on. But I doubt that's the case. I hope.

      --
      "If a nation expects to be ignorant and free in a state of civilization, it expects what never was and never will be."
  39. Hard Google $$$$$ by Anonymous Coward · · Score: 0

    Isn't the Mozilla Foundation still getting multi-millions of dollars from Google? Maybe they should stop paying their tard management and hire some temp professional coders. Hell they probably have the money to hire 1:1 for each of the 6000 UNCO bugs.

    1. Re:Hard Google $$$$$ by Skuto · · Score: 1

      According to Wikipedia, there are 250 people in the Mozilla Corporation. The Mozilla jobs page has >50 open positions. Send those "temp professional coders" over, I'd say.

      Maybe the problem is that during their passing in Mountain View they get lost in the Google or Facebook campusses :-P

  40. Is Google deliberately destroying Mozilla? by Animats · · Score: 1

    Is this push for more features, more releases, and lower quality coming from the people Google has working on Mozilla? Google has an incentive to migrate people to Chrome, where they define and control the platform.

    1. Re:Is Google deliberately destroying Mozilla? by Anonymous Coward · · Score: 0

      Google doesn't really have that many people working on Mozilla; they gave that up around Firefox 2 when Mozilla decided to cut the feature their engineers were working on. Google does provide a large chunk of funding Mozilla gets via ad revenue, but not really all that many coders.

  41. Dear Microsoft... by Shoten · · Score: 1

    Okay, we get it now. Being a leading browser is a huge deal, and it's a massive thing just to keep up with the bug reports, much less the bugs themselves.

    --

    For your security, this post has been encrypted with ROT-13, twice.
    1. Re:Dear Microsoft... by Myopic · · Score: 1

      IE has never been a leading browser. It's always been a following browser, no matter what its market share has been.

    2. Re:Dear Microsoft... by psydeshow · · Score: 1

      Okay, we get it now. Being a leading browser is a huge deal, and it's a massive thing just to keep up with the bug reports, much less the bugs themselves.

      This story points to a need, among *successful* software projects, to somehow limit bug reporting and feature requests to a smallish group of relatively savvy users, and then let the masses +1 their favorite bugs/features once confirmed.

      How to distinguish savvy users? Maybe they have to pass a test first in order to post, or make a small monetary contribution.

    3. Re:Dear Microsoft... by Billly+Gates · · Score: 1

      IE is interesting.

      10 years ago IE was certainly a leader as it was the better browser over Netscape. Even on slashdot in those days I remember reading posts from IE users stating that Netscape 5.0 and Mozilla 1.0 were disasters and that IE is simply better.

      Its history shows it was crap than good, then quickly went to bad, and now is catching up and becoming ok to even good again. IE won because Firefox came out 6 years after MS threw in the towel and gave up major development so they could focus on proprietary win32 client/server app tools again. IE 7 (6 years after IE 6) was just a minor update and still didn't support 1998 standards for CSS all the way.

      IE 8 changed that as Firefox caught on. It is an ok mediocre browser that with updates is less buggy but adaquite for business. IE 9 I would say is good and it handles scrolling and flash rendering better than any browser out there today if you have a good GPU. Try it yourself? Google Images are fluid when I hit the up and down arrow keys on my system with an ATI 5750. Chrome is flickery.

      IE 10 by Christmas will certainly be a major contender again. The thing is IE is competive when MS wants it to be. This time around I think it will stay that way and be a leading browser in innovation as they want Windows 8 ARM to compete badly with the IPAD. Good HTML 5 support is needed.

      With Firefox being so horrible, I do not mind having IE better for folks like myself who can't stand the Chrome UI.

  42. Anonymous Coward is Coward by Picass0 · · Score: 2

    >> "Please stop pretending that Firefox is some piss-poor, bug-addled, sub-standard product..."

    I'm not pretending. Did you RTFA? The head of bug triage quit because mozilla isn't managing bug fixes. It's a pretty damning statement from someone in the loop.

    >> "And please stop pretending that most people will drop it just because a shiny new toy comes around.. they won't."

    I've been a Mozilla/Firefox user since it became available on Linux. IIRC that was shortly after my first distro RedHat 5.1. I don't say any of this out of hate, I do so from concern.

    I too find it annoying when people blindly criticize the old and bask on the new, that's not what people are doing with FF. The update schedule has become frantic to the point where there might be a new release by the time I hit submit on this post. It is difficult to believe due diligence is being done toward bug testing. This feels like "Go fever", and that almost never ends well.

  43. Mozilla Foundation is badly managed. by Futurepower(R) · · Score: 4, Interesting
    Mozilla Foundation has always been badly managed. In the beginning it was managed by Winifred Mitchell Baker, a socially backward lawyer with no technical experience.

    Add-ons are the reason people use Firefox. Decisions are made that break Firefox Add-ons, without notice.

    Firefox is extremely important because it is the only browser that has such an extensive list of add-ons. (Unfortunately, Add-ons are also called "extensions" and "plug-ins".) For some uses, the add-ons are so convenient that they can be considered necessary.

    Firefox instability corrupts the Windows operating system. There is huge instability seen only by people who open many windows and tabs, and leave them open for a long time. (It is not necessary to say you don't experience this bug if you don't commonly have 30 or more windows with 100 or more tabs open for several hours. Those of us who must do research have needs different than the average user.) That particular Firefox instability has been there since version 1, perhaps 10 years ago. An example: Two days ago I had a crash in Firefox version 6.0 that did not generate a Talkback report.

    Mozilla Foundation Top 20 Excuses for Not Fixing Firefox Bugs (Last updated in 2009.)

    Here are the top 20 things Firefox and Mozilla developers say to those who report difficult bugs, collected over the last 8 years. See also the extensive information provided in this Slashdot comment, Firefox is the most unstable program in common use, and the links in the comment.
    1. Maybe this bug is fixed in the nightly build. [The same bug has been reported many, many times over a period of four years.]
    2. Yes, this bug exists, but other things are more important. [The bug eventually takes 100% of CPU power, and makes Windows XP unusable, even after Firefox is killed. The bug affects the heaviest users of Firefox.]
    3. Yes, this bug exists, but it is not a common occurrence. [Numerous users have reported the bug. See the links.]
    4. Works for me. [The bug is complicated to reproduce, so the developers did a simplified test, which didn't show the bug.]
    5. No one has posted a TalkBack report. [If they had read the bug report, they would know that there is never a TalkBack report, because the bug crashes TalkBack, too, or a TalkBack report is not generated. TalkBack does not generate a report if Firefox is hogging the CPU. TalkBack cannot generate a report if the bug takes 100% of the CPU time.]
    6. If you would just give us more information, we would fix this bug. [They didn't bother to reproduce the bug using the detailed information provided.]
    7. This bug report is a composite of other bugs, so this bug report is invalid. [The other bugs aren't specified.]
    8. You are using Firefox in a way that would crash any software. [But the same use does not crash any version of Opera.]
    9. I don't like the way you worded your bug report. [So, he didn't read it or think about it.]
    10. You should run a debugger and find what causes this problem yourself. [Then when you have done most of the work, tell us what causes the problem, and we may fix it.]
    11. Many bugs that are filed aren't important to 99.99% of the users.
    12. If you are saying bad things about Mozilla and Firefox, you must be trolling. [They say this even though Firefox and Mozilla instability is beginning to be reported in media such as Information Week. See the links to magazine articles in this Slashdot comment: Firefox is the most unstable program in common use
    13. Your problem is probably caused by using extensions. [These are extensions advertised on the Firefox and Mozilla web site, and recommended.]
    14. Your problem is probably caused by a corrupt profile. [The same bug has been reported many times over a period of four years. One of the reports discusses an extensive te
    1. Re:Mozilla Foundation is badly managed. by bell.colin · · Score: 1

      "30 or more windows with 100 or more tabs open for several hours."

      Your trying to browse 3000 web sites at once and you expect your browser NOT to crash? (WTF! Are you running this on the worlds largest super-computer with a terabit internet connection or something or just some standard desktop?)

      I've never had any performance issues that bad, the only time FF seem to crash for me is when Adobe Reader / Flash plugins get hung (mostly PDFs)

      I think the max # of tabs i've run is 30-40 (mem use around 500MB seems normal for that)

      Yes this new rapid-release, copy chrome look and up versions to match is really annoying. (if i wanted chrome i would use chrome) just because chrome is at (what, 14 now?) does not mean mozilla needs to race to copy them.

      Our org. just finished deploying FF 4 after testing with our various app vendors for months (we were on 3.5 * 2.0) next year if mozilla continues this kind of BS I may be forced to remove it from our 4000+ desktops and go back to IE just to maintain some level of stability/consistency (those IE GPOs are getting better now) we will not be following this rapid-release BS (it's the main reason we did not deploy chrome)

      Almost 12 year of not having IE as the default. (I never thought i would change that back)

    2. Re:Mozilla Foundation is badly managed. by Anonymous Coward · · Score: 0

      (It is not necessary to say you don't experience this bug if you don't commonly have 30 or more windows with 100 or more tabs open for several hours. Those of us who must do research have needs different than the average user.)

      Yeah, I'd categorize this bug with priority "to investigate in the 50 years before the Sun expands and swallows the Earth" as well. Yes, it's a bug, yes, it should eventually be fixed, but should I allocate scarce Q&A/development resources to fix this bug that maybe 10-20 people experience before bugs that are experienced by thousands of users? Probably not.

      (I'd also say if you have 100s of tabs open in 30+ windows for multiple hours that you should find a faster/better way of doing your research, simply from a time-management perspective - I've got to believe you can teach yourself to write a script/something that can parse what you're looking for on those 3000+ screens faster than you can cycle through and/or look at each one individually, PLUS the time it takes you to recover from a corrupted OS install.)

    3. Re:Mozilla Foundation is badly managed. by buchner.johannes · · Score: 3, Interesting

      Mozilla Foundation has always been badly managed. In the beginning it was managed by Winifred Mitchell Baker, a socially backward lawyer with no technical experience.

        Add-ons are the reason people use Firefox. Decisions are made that break Firefox Add-ons, without notice.

      Firefox is extremely important because it is the only browser that has such an extensive list of add-ons. (Unfortunately, Add-ons are also called "extensions" and "plug-ins".) For some uses, the add-ons are so convenient that they can be considered necessary.

      Mozilla is not breaking add-ons anymore. Now, addons are scanned by a bot and if no problems are expected, the addons compatibility version range is automatically extended to the current version. I have seen this with my addons.

      Addons are themes and extensions. Plugins are something completely different, for instance Flash and Movie players, i.e. implementations of the nsplugin-api. This is clearly defined by Mozilla.

      --
      NB: The message above might reflect my opinion right now, but not necessarily tomorrow or next year.
    4. Re:Mozilla Foundation is badly managed. by phtpht · · Score: 1

      Mozilla Foundation Top 20 Excuses for Not Fixing Firefox Bugs (Last updated in 2009.)

      ...

      This looks awfully similar to my KDE bug tracker experience.

    5. Re:Mozilla Foundation is badly managed. by Anonymous Coward · · Score: 0

      I use Firefox everyday mainly on Linux and Mac, these days, it probably crashes once every 1 or 2 months, with several OSes, several user profiles and a hardcode usage since I am using a lot for development.

      On another side, I use Office 11 for Mac (since I am collaborating with several Sharepoint and MS Office clients) for one day now (I bought it yesterday) on a 15 pages document (docx, native format) with a few revisions and it already crashed 3 times (yes, with all updates applied)... sad stuff, I was only using Star/Open/LibreOffice since I stopped using Office 97 (on Windows at that time) and I would say it did not improved greatly on the stability's side, it is probably as bad as OpenOffice.org (it may be better on Windows, I don't know), but in facts, it is even more since it already damaged my file which became unreadable (OpenOffice.org crashes a lot, but it never corrupted a file in its native format in my experience). I am not even talking about being an hardcore Office user (I am not editing a full novel or a document with hundreds of merged revisions or thousands of graphics).

      Firefox is not free of bugs, neither are most programs, I don't know whether Office is a program as used as firefox, but on my side, I would say Firefox is a lot more stable than many programs of same complexity, given the fact that a browser is somehow close in terms of complexity as a word processor (probably event more complicated).

    6. Re:Mozilla Foundation is badly managed. by JMJimmy · · Score: 2

      I regularly hit 1.4-1.6gb RAM usage with as few as 3 tabs open and that generally causes my system to become unstable and results in a shutdown of Firefox. I guarantee part of it is extensions but I see similar behaviour in machines without extensions. I've also seen the CPU bugs where it hits 100% and stays there. Typically these days it's been taking 25% even after all tabs have been closed. I still experience crashes without talkback, hang-ups that require a process kill, and an endless number of "invalid" flags on my bug reports despite jumping through every hoop they ask of me.

      Futurepower is dead on with the triage responses and what they really mean.

    7. Re:Mozilla Foundation is badly managed. by AmiMoJo · · Score: 2

      I agree, but what is the alternative?

      Safari is bloated by the inclusion of Quicktime, Apple Updater and half of MacOS just so that the fonts render the Mac way.

      Chrome is fast but still a bit rough, and the developers make Mozilla look caring when it comes to long standing feature requests. I suppose they only care about things Google cares about like making pages load faster, rather than usability issues or bug fixes. Sounds oddly familiar... Does anyone other than Google do significant work on it? Annoying because it is so close to being awesome, but a few bugs and limitations stop me switching.

      Opera looks good but has a very particular way of doing things... AdBlock is available but Rikaichan isn't unfortunately. Could be a contender, should really give it a proper look.

      Internet Explorer... I don't think I need to go into that one.

      Is there anything else?

      --
      const int one = 65536; (Silvermoon, Texture.cs)
      SJW, n: "Someone I don't like, and by the way I'm a fuckwit" - AC
    8. Re:Mozilla Foundation is badly managed. by JMJimmy · · Score: 1

      The issue isn't his use-case - the browser should be subjected to severe test cases like that to look for bugs that may go unnoticed in standard usage tests but inevitably affect those users as well.

      The limitation should always be the hardware, never the software.

    9. Re:Mozilla Foundation is badly managed. by MurukeshM · · Score: 1

      For me, that would be 100-tab total, split over a dozen windows. Happens to me too. When using a reference sites or journal repos, the number of tabs quickly balloons as I start looking at related topics, and start testing them. When the number of tabs in a window grows unwieldy, I start shifting some to new windows. Then you look up the same things in half a dozen other sites, for a more balanced point of view. 30-40 tabs is peanuts then.

    10. Re:Mozilla Foundation is badly managed. by JonySuede · · Score: 1

      . There is huge instability seen only by people who open many windows and tabs, and leave them open for a long time. (It is not necessary to say you don't experience this bug if you don't commonly have 30 or more windows with 100 or more tabs open for several hours.

      That is not Firefox fault if some js programmers setup some badly designed caches that eat all your memory. What is Firefox supposed to do about the javascript objects into a memory structure ? Discard them randomly or demand more memory to the system ? Any browser would seam to leak if you use it with that many web pages open. In java we have WeakReferance for that kind of usage, but I don't think that JavaScript offer a similar functionality.

      --
      Jehovah be praised, Oracle was not selected
    11. Re:Mozilla Foundation is badly managed. by Machtyn · · Score: 1

      I would consider my wife a typical web user. 12 tabs open at once. Gmail, facebook, frontierville and/or farmville, several blog sites, some with CBox (an embedded chat app), perhaps a news site or two, and maybe a youtube page open, not to mention Netflix having been used and closed previously.

      Obviously, Flash is a big suck of memory, but the problem is that even with plugincontainer.exe sucking 800MB of memory, Firefox is also sucking 800+MB of memory. Even after closing tabs and seeing plugincontainer.exe dropping from the processes list, Firefox doesn't release memory. (I have her on FF 4.0) This is about the time I come down, kill firefox, wait the minute or so for it to shutdown and close any dependent processes and open firefox again.

    12. Re:Mozilla Foundation is badly managed. by Luckyo · · Score: 1

      You should give IE another shot to be honest. It's not nearly as bad as it used to be. If they ever release functional adblock and noscript for it, I would very much consider changing to it from FF3.6.

    13. Re:Mozilla Foundation is badly managed. by JMJimmy · · Score: 3, Insightful

      I don't know a single user that fits that "typical" though I'm sure they exist in droves.

      The users I know

      1) 50+ tabs open at all times the browser never gets shut down unless there's a problem. This is the type of person who uses tabs as a way of storing what they'd like to read at some point or are doing research and need to draw from a lot of sources. They typically know search engines well enough to use them but not well enough to find the same thing twice.

      2) One tab only, they could switch to Netscape Navigator and be just fine

      3) Hammers youtube constantly. Browser based games (ie: heavy flash/java use). These are usually kids

      4) Opens/closes tabs fast an furiously - rarely ever uses the back/forward button instead would rather open a new tab and redownload it. Doesn't shut down the browser because it takes too long to load. Geeks mostly.

      #2 is the only one Firefox does well.

    14. Re:Mozilla Foundation is badly managed. by Anonymous Coward · · Score: 0

      With 30+ windows * 100+ tabs > 3000 pages each with their own flash/pdf/javascript/etc, the issue may well be the hardware.

    15. Re:Mozilla Foundation is badly managed. by multipartmixed · · Score: 1

      > In java we have WeakReferance for that kind of usage, but I
      > don't think that JavaScript offer a similar functionality.

      Not yet. There is being work done with TC39 in this direction. You can bet Firefox will have it before the other browsers.

      --

      Do daemons dream of electric sleep()?
    16. Re:Mozilla Foundation is badly managed. by JonySuede · · Score: 1

      I did a search on Mozilla and effectively they have a proprietary extension that does a similar thing : https://developer.mozilla.org/en/JavaScript/Reference/Global_Objects/WeakMap , they are effectively working to standardize it with the group you mentioned.

      --
      Jehovah be praised, Oracle was not selected
    17. Re:Mozilla Foundation is badly managed. by mister_playboy · · Score: 1

      It's not nearly as bad as it used to be. If they ever release functional adblock and noscript for it

      I can manage without NoScript, but my tolerance for browsing the web without adblocking is 60 seconds at most.

      100% must-have for me.

      --
      Do what thou wilt shall be the whole of the Law ::: Love is the law, love under will
    18. Re:Mozilla Foundation is badly managed. by mister_playboy · · Score: 1

      See also the extensive information provided in this Slashdot comment, Firefox is
      the most unstable program in common use
      , and the links in the comment.

      Posted by you in January 2006? Doesn't sound terribly informative.

      --
      Do what thou wilt shall be the whole of the Law ::: Love is the law, love under will
    19. Re:Mozilla Foundation is badly managed. by AmiMoJo · · Score: 1

      I just can't bring myself to use a browser that still supports things like ActiveX. Microsoft's less than prompt vulnerability patching doesn't help either, although Apple is little better.

      --
      const int one = 65536; (Silvermoon, Texture.cs)
      SJW, n: "Someone I don't like, and by the way I'm a fuckwit" - AC
    20. Re:Mozilla Foundation is badly managed. by rtb61 · · Score: 2

      A creative volunteer body will largely pursue what interests it the most. Bug fixing can be an annoying tedious task, of fixing one problem only to create others, until finally creating the right fix that often fixes many problems at once. Another big problem with bug fixing in a non fixed coding environment, as the application keeps evolving and developing, is your bug fixes might be made dysfunctional.

      So what is really required is a, development holiday, a break from making improvements in Firefox to purely focusing on bug fixes, attempting to create a clean slate from which to continue development. This could most effectively be done as an annual event or bi-annual event. Not that it should affect regular critical or security bug fixes just to create the social environment for an all out month long or so, focus on "The Great Bug Hunt" with some awards and notoriety for the best bug killers (make it something of social import to make up for the special effort required).

      Coding for Mozilla should always be managed as a social effort, a work of many different peoples and organisations and that social effort should be recognised and awarded. A social director should be considered an important part of Firefox, to draw efforts to various components of Firefox, be it artwork, layouts, promotion, new features, documentation, coding and of course bug fixing. This whiny attack has all the smell of for profit, we hate open source, all over it. A important part of open source is, "IT HAS TO BE FUN", that should never be forgotten. Life is all about greed and ego is only for psychopaths, the rest of us, the majority, want to snare and enjoy it.

      --
      Chaos - everything, everywhere, everywhen
    21. Re:Mozilla Foundation is badly managed. by Your.Master · · Score: 1

      Is he saying 100 or more tabs total, or 100 or more tabs each?

      I would say 3000 really is an edge-case. Yes, they should be testing that sort of thing because it might reveal problems that can happen earlier by playing with probabilities, but it should be low priority.

      100 tabs across 30 windows, though, is very large but not absurd (unless you're on low-end hardware).

    22. Re:Mozilla Foundation is badly managed. by Anonymous Coward · · Score: 0

      ActiveX is disabled by default unless you run it in intranet mode. IE 9 has selective JavaScript blocking and XSS protection eliminating the need for Noscript. It really is patched within a week timeframe with hardware acceleration

    23. Re:Mozilla Foundation is badly managed. by Builder · · Score: 1

      That's not true. Firefox 5 to Firefox 6 still breaks the 1Password plugin and you have to reinstall.

    24. Re:Mozilla Foundation is badly managed. by metamatic · · Score: 1

      "Add-ons are the reason people use Firefox."

      Yes and no. Add-ons were the reason for using Firefox back when the competition was IE, but they were also the reason I stopped using Firefox.

      My normal Firefox setup was Web Developer, NoScript, CookieSafe, and Firebug. The browser was unreliable and crashy. Chrome offered me all of the same functionality without needing any add-ons. So I switched.

      --
      GCHQ Quantum Insert installed. If only our tongues were made of glass, how much more careful we would be when we speak
    25. Re:Mozilla Foundation is badly managed. by Unequivocal · · Score: 1

      I totally agree -- there aren't good choices. Chrome does a few things "wrong" and is missing some tools I get from FF, so I stick with FF. FF today strikes me as the "MS Word" of browsers. It's better than the alternatives, so suck it up on the problems.. For now. Once/if Chrome gets the polish on it, there may be a mass migration..

  44. Some questions by Sits · · Score: 1

    Hey Tyler,

    I have some questions:

    1. Do you feel that things like the unconfirmed and verified states are helpful in bug trackers that see high traffic?
    2. How do you feel about really old bugs that are difficult to fix (perhaps they are feature requests?) being used as ammunition against a project? Is this a problem worth solving? If you have those surely bugs less than a few years old aren't so bad?
    3. What are your thoughts on auto reminders to auto close bugs? What do you see as the tradeoff (if there is one)?
    4. If you feel this will be solved with enough manpower, how much man power do you think that would be? What do you think should be the maximum effort expended to get that manpower?
    5. What do you think would be the effect of spending more time closing bug reports?

    Hopefully you'll see this and if you reply, thanks in advance.

  45. Too many open bugs? by Ant+P. · · Score: 5, Insightful

    I know of a troll who files bug reports just to piss people off; last time he tried to claim an About window displaying the same information as every other GUI app in existence is "a bug and confusing people". Maybe you should ban people like him from the system, just saying.

    1. Re:Too many open bugs? by Tyler+Downer · · Score: 3, Informative

      Yes, and those People are banned after fair warning. So we already have steps to try to control spam.

    2. Re:Too many open bugs? by Myopic · · Score: 1

      It's hard to be sure, but my guess is that the OP was referring to FireFox's stated plans to remove version numbers from the about-box info.

    3. Re:Too many open bugs? by jensend · · Score: 1

      I agree with you that banning Asa would be a good idea (he's already had plenty of fair warning), but I don't think it's going to happen.

      For some reason nobody in the upper echelons of Mozilla seems to be able to understand what a colossal liability to the project he's become.

    4. Re:Too many open bugs? by Anonymous Coward · · Score: 0

      Actual fact: Tyler Downer was one of the few people from Mozilla talking sense in the discussion that ensued during the about screen debacle. I suspect that the downright belligerent attitude taken by the usability group (mainly Asa Dotzler) played no small part in his departure. That thread was sad to read...he got shouted down for asking such crazy and unconventional questions as "who are we trying to help with this change?" and "what problem does it address?"

      Please, Mozilla, stop killing yourself. We like your browser.

    5. Re:Too many open bugs? by Anonymous Coward · · Score: 0

      Asa happens to be Firefox's "Product Manager", just FYI. Kicking him out will vacate that position; and judging by the bitchiness I've seen, it's hard to imagine why anyone else would want that position.

  46. YOU'RE wrong about addons by multipartmixed · · Score: 2

    The picture you paint may seem rosy to you, but it is not attractive most people IMO. The good news is, reality is even better than you think it is.

    If the add-on developer hosts the add-on on addons.mozilla.org (AMO), the browser will check with AMO to see if the extension is compatible when the browser starts; if so, the maxVersion of the extension is *automatically* bumped.

    The extension compatilibity is determined through automated analysis, and the *vast* majority of updates work properly this way. The update bump normally happens some time around the second week of Aurora; it is possible that *you* need to edit your XPI files by hand because you are on the beta channel, but that is *not* the expected end-user experience.

    End users should almost always find out that extensions hosted on AMO "just work"

    http://blog.mozilla.com/addons/2011/05/21/firefox-5-compatibility-bump/ :

    We were able to mark 3,890 add-ons as compatible with Firefox 5. There were 256 that failed our automatic scanners either due to including binary components or using navigator.language, which was changed in Firefox 5. All affected add-on authors received an email about the compatibility update and instructions depending on whether they passed or failed.

    --

    Do daemons dream of electric sleep()?
  47. Mozilla Foundation is richly rewarded. by Futurepower(R) · · Score: 1

    "I'm guessing that's because of lack of resources."

    That sounds to many people like a reasonable guess, but it is incorrect. See this story: Mozilla Extends Lucrative Deal With Google For 3 Years.

    Mozilla Foundation's audited financial statement from 2009: http://www.mozilla.org/foundation/documents/mf-2009-audited-financial-statement.pdf

  48. Management by Anon8---) · · Score: 1

    This is a question of management I guess. If you build upon a buggy product and somewhere in the high-level you access a buggy function it may create a cascade of accesses to buggy functions. Debugging will be quite a bitch

  49. Stolen from MySQL by Anonymous Coward · · Score: 0

    let it sit for 6 months and just ask you to retest when you know it isn’t fixed, but thank you anyway.

    Sounds a lot like MySQL's process...

  50. Iceweasel fork? by TheDarkener · · Score: 1

    That would be nice. I hate to say it since FF is a fork of a fork of a fork, but maybe that's what the community needs to keep one of the only open source browsers from becoming extinct, forcing people to look to proprietary browsers as their only choice for something stable.

    --
    It is pitch black. You are likely to be eaten by a grue.
    1. Re:Iceweasel fork? by Bucky24 · · Score: 1

      Why is that what the community needs? Not trolling, genuinely curious as to why you would say that.

      --
      All the world's a CPU, and all the men and women merely AI agents
  51. 1 min YT video to show what's wrong with Mozilla by Anonymous Coward · · Score: 1

    This guy did the right thing leaving Mozilla.

    I'm also leaving Firefox behind after using and evangelizing it, and its ancestors, for 10+ years.
    Why? Because this has been my life since v4: http://www.youtube.com/watch?v=IemvFkFPf4U

    STOP fucking around with versioning policies with no successful strategy to keep the extensions working!
    STOP revamping UI bits every couple of years. You now have a Frankenstein app with some windows inherited straight from Seamonkey.
    STOP COPYING CHROME!!!
    STOP pushing retarded ideas about browser based operating systems

    START working on real problems and SHOW US you have a clue about what matters and why we''ve been in love with Firefox. YOU FUCKING MORONS!!!

  52. Now we know... by Anonymous Coward · · Score: 0

    "where my memory go?!!?!" is bug #5933.

  53. Re:1 min YT video to show what's wrong with Mozill by ngdbsdmn · · Score: 1

    I said this. Managed to post anonymously by mistake.

  54. Agree with one thing by Myopic · · Score: 1

    Years ago I had time on my hand and decided I'd submit bugs for Mozilla and help make test cases. On one of my early attempts, I submitted a bug for the current beta-release version of FireFox and was met with the response that if I didn't use the latest nightly build, then my bug report was not welcome.

    Okay. I never submitted another bug. Instead I built some Konfabulator widgets. And the response I received, itself received a response, saying that my submission WAS welcome. But alas, I didn't stick around to figure out what that community really wanted. That community had to chase off either me, or the person who demanded the nightly build, and they didn't chase off that guy, so they chased off me.

    Maybe FireFox is better off without my contribution; maybe not. I'd like to think not, but we'll never know.

  55. For Further Reading by Tyler+Downer · · Score: 1

    http://tylerdowner.wordpress.com/2011/08/29/even-more-clarifications/ Goes over some of the apparent misunderstandings stemming from my last blog post.

  56. Red herring by Tony+Isaac · · Score: 1

    Open bug counts are related to the quality of a product. The more a product is actually used, the higher the bug counts will be. Only a small fraction of those reported bugs, confirmed or not, will be critical to security or to the operation of the software.

    Your house has bugs too! Get a good professional inspector, and see just how long that report will be. Get a second inspector, and the list will get longer. Keep hiring inspectors, and there will be no end to your defect list. But the house may still be a great place to live if the problems are minor.

    The question is, What is the experience of most Firefox users most of the time? Does it meet their needs and perform well? Is it generally secure? These are harder questions to answer than bug counts, but they are more relevant.

  57. Sounds like the PHP dev team... by lbalbalba · · Score: 3, Informative

    Sadly, I have had similar experiences with PHP where my web server dumped core the moment the php module was loaded by the web server. I faithfully reproduced the issue, and included back traces in the reports, for over 8 months long with god knows how many different versions of PHP. The results were always the same, and every time a developer finally got around to looking at the bug report, they simply said: "you are running an old version of PHP, please retry with the latest version.". After zillions of retry's of different PHP versions with the exact same backtrace, I decided to give up and stated so in the bug report. The bug was then closed as 'BOGUS'.

    1. Re:Sounds like the PHP dev team... by Anonymous Coward · · Score: 0

      Sounds bogus to me as well. Any time one product is designed to integrate into another (such as php into apache, mysql into php, gd into php, * into php), minor version differences can mean everything. Did you actually look at the backtrace and try to figure out where the problem was? It was probably something as simple as trying to use libmysqlclient.so.15 when you had libmysqlclient.so.16 installed, or you installed gd without freetype. Don't necessarily jump to conclusions that it's PHP's fault, especially if you use something like cpanel to install your dependencies for you. The devs are there to fix problems in PHP, not your compiler/linker/debugger.

    2. Re:Sounds like the PHP dev team... by lbalbalba · · Score: 1

      The problem was integrating the PHP plugin (nsapi ?) on Netscape/iPlanet webserver on AIX. Not the most common set up, I agree, but it was claimed to be 'supported'. Yea, I looked at the backtraces myself, but since im not a dev I couldnt get much useful info out of it, apart from the fact that the backtrace looked exactly the same over different versions of PHP. If there were specific requirements of using libfoo.so.14 instead of libfoo.so.15, then the devs could have made an effort to point me in that direction, instead of just saying over and over: 'oh, you are using an outdated version of PHP now, 3 months after you submitted your last backtrace. Now go do it again with the newest release'. Which then got the exact same results. And even if it would have 'obviously' been a problem with my compiler/linker/debugger (GCC on AIX), then it would have been helpful if the devs would have given me suggestions on what else to try besides: 'use the latest php version', even though the code that core dumped hasnt changed in eons. PHP devs suck.

  58. Regarding that firefox instability... by Anonymous Coward · · Score: 0

    I regularly keep about 30 windows and 100 tabs open, as you describe. For me, Firefox was crashing almost nightly for a while, with the 100% CPU usage you describe. I would leave it running overnight, and come back in the morning, and the system would either be running so slowly it was almost unusable, or would have crashed overnight. Every time this occurred, I would leave a talkback report. There are probably dozens of them in their system.

    I did some analysis of which tabs were open when this happened, and found the culprit, in my case anyway:

    If I had multiple tabs open on cbsnews.com, this problem seemed to occur. (More reliably if there were more tabs open on that site.) If I didn't, there weren't.

    A bit more experimentation revealed that:

    If I used the noscript plugin to block the "com.com" domain (used by cbsnews.com), then the problem went away. If I didn't, it continued to occur. Unfortunately, blocking scripts from this domain also meant that I couldn't watch video on cbsnews.com. (Currently, I open any video-related pages in Chrome when I want to watch them.)

    I reported this bug to Mozilla several years ago, and also to cbsnews.com. When last I checked, (by temporarily unblocking com.com), this problem still occurred.

  59. Different angle by Anonymous Coward · · Score: 0

    The NSA is trying to soft kill Mozilla because it represents a competitor to it's Google platform (e.g. Chrome in this case) where they get to see all your data and break in through trojans. It's much harder to hack in when security bugs are being discovered and fixed by independent, non-complicit individuals, as with OSS.

  60. 30 windows, 100 tabs total: Normal for research. by Futurepower(R) · · Score: 1

    "Your trying to browse 3000 web sites at once and you expect your browser NOT to crash?"

    As MurukeshM said, that is 30 windows with 100 tabs total. Many of those tabs are on the same web site. For example, try to compare Fujitsu scanners with scanners from other companies. Check the support options, the cost of accessories and supplies. Check the user reviews on Amazon.

    Can anyone recommend a fast large-format flatbed scanner? *grin* We've already did the sheet-fed research and got a good sheet-feed scanner.

  61. Please stay relevant. by Futurepower(R) · · Score: 1

    We've been discussing the Firefox memory-hogging and CPU-hogging bug on Slashdot for about 10 years. Always someone joins the discussion who doesn't understand the issues, and doesn't try to understand the issues.

  62. Re:30 windows, 100 tabs total: Normal for research by compro01 · · Score: 1

    Clarify "large format".

    --
    upon the advice of my lawyer, i have no sig at this time
  63. YOU misread my point! by DeadCatX2 · · Score: 1

    What precisely did I get wrong about add-ons? Because I know for a fact that my method works.

    OP said add-ons were broken. Add-ons are not in fact broken. The process I use may not be simple (I certainly don't think it's "rosy"), but it works.

    Yeah, add-on compatibility manager is better, but it would be nice if it were built-in to Firefox.

    --
    :(){ :|:& };:
  64. Thanks! by DeadCatX2 · · Score: 1

    Wow, I never knew about this addon. Certainly easier than mucking around inside the XPI. Thanks.

    Mozilla should shout about this thing from the top of mountains. It ought to come bundled in the Aurora build at least.

    --
    :(){ :|:& };:
    1. Re:Thanks! by Lennie · · Score: 1

      There is a bugreport about that already: https://bugzilla.mozilla.org/show_bug.cgi?id=670622

      --
      New things are always on the horizon
  65. Little has changed. by Futurepower(R) · · Score: 1

    It's informative because little has changed. Firefox has become more stable, but it is still unstable when a total of 100 tabs or more are open.

  66. Don't give in to criminals by Anonymous Coward · · Score: 0

    Why should we give yet another chance to a product by criminal company? It doesn't matter how IE is, the company behind it hasn't changed.

    I'll never forget all the shit MS has done. From sabotaging Lotus123 to OOXML bribery and many dirty deeds in between.

    World is a worse place because of MS.

  67. Large format scanner: by Futurepower(R) · · Score: 1

    At least 8 1/2 x 14 inches.

    11 x 17 is what we really need.