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Microsoft Restores Transfer Rights To Office 2013

New submitter gewalker writes "Bowing to significant unfriendly customer feedback regarding its new 'no transfer' license for Office 2013, Microsoft has reconsidered and will now allow Office 2013 licenses to be transferred between computers. Actual license language will not be reflected for a few months for shipped products, but Microsoft will allow transfer of license effective immediately. Calls to customer support will be necessary, as the activation servers won't be updated for a few months."

30 of 130 comments (clear)

  1. Great by dreamchaser · · Score: 4, Insightful

    This is a step in the right direction. Now if only unfriendly customer feedback would get them to retract Metro we'll really be in business.

    Seriously though, how obvious was it that there would be a huge negative reaction to the change of licensing terms for Office? As usually, the more MBA's you get involved in things the dumber the collective IQ of an organization gets.

    1. Re:Great by lcam · · Score: 2, Interesting

      It seems they don't really have a concrete business model for their core business anymore.

      They are more about tweaking their assets and trying to milk it.

      Maybe in Windows 9, they will retract Metro due to customer feedback, then declare their new changes innovative and declare it a success.

    2. Re:Great by Anonymous Coward · · Score: 5, Insightful

      When you have this kind of marketshare you keep pushing to the edge until consumers make you stop. Its all about trying to get away with as much as possible.

    3. Re:Great by Anonymous Coward · · Score: 5, Interesting

      The more I see of metro, the more I like it.

      On touchscreen devices.
      The person that suggested using it on things that do not have a touch screen should still be shot.

    4. Re:Great by Looker_Device · · Score: 5, Funny

      Ah, Clippy--the Jar Jar Binks of software.

      --
      Your political party doesn't care about your rights and only represents corporate interests.
    5. Re:Great by sdnoob · · Score: 5, Funny

      and it will be called..

      wait for it...

      WINDOWS RETRO

    6. Re:Great by PhxBlue · · Score: 2

      Clippy was Jar Jar Binks before Jar Jar was ... actually, you know what, nevermind.

      --
      !#@%*)anks for hanging up the phone, dear.
    7. Re:Great by symbolset · · Score: 4, Funny

      Oh, I adore Metro. It's just the thing to catapult Microsoft operating systems into the kind of market share they deserve.

      --
      Help stamp out iliturcy.
  2. Fucking sleazebags by NettiWelho · · Score: 5, Insightful

    Trying to chip away customers rights at every chance and backing away only when the blowback gets unbearable, just to wait for another chance.

    1. Re:Fucking sleazebags by SirGarlon · · Score: 2

      Sort of like, well, every other tech company.

      --
      [Sir Garlon] is the marvellest knight that is now living, for he destroyeth many good knights, for he goeth invisible.
  3. Hooray! Now, about the Windows 8 problem... by mschaffer · · Score: 4, Insightful

    Maybe more rational thinking is returning to the Big M.
    Now, if only they would rethink the Windows 8 mess on desktops.

  4. The car analogy? by Anonymous Coward · · Score: 3, Insightful

    I bought some tires for my car and they came with locking lug-nuts. The lug-nuts are weird in that, once fastened, nobody can undo them except for the tire manufacturer. If I want to use the tires on another car, I have to call them and they will allow me to move the tires to a different vehicle.

    And I would choose to buy these tires why?

    1. Re:The car analogy? by Githaron · · Score: 3, Insightful

      Because the only way to guarantee that your tires are 100% compatible with the roads on the way to work is to buy those tires.

    2. Re:The car analogy? by EvanED · · Score: 3, Interesting

      And I would choose to buy these tires why?

      What if the tires gave you better traction on the road in your common driving conditions than the alternatives? In such a case, why wouldn't you buy those tires? Do you have two cars but only one set of tires, and you move the tires back and forth depending on what car you want to drive?

      (Just to clarify, I'm not arguing that MS Office is better than the alternatives for everyone or everything. But I do think it's better than the alternatives for some things, just like the alternatives are better than MS Office for others.)

    3. Re:The car analogy? by poofmeisterp · · Score: 3, Interesting

      I bought some tires for my car and they came with locking lug-nuts. The lug-nuts are weird in that, once fastened, nobody can undo them except for the tire manufacturer. If I want to use the tires on another car, I have to call them and they will allow me to move the tires to a different vehicle.

      And I would choose to buy these tires why?

      It guarantees that your tires are "Genuine". They haven't been secretly swapped with other tires with similar names or have shoddy workmanship. They are 100% unquestionably AwesomeTires(r)(sm).

  5. Matbe they should look at MVC by NoNonAlphaCharsHere · · Score: 2

    Calls to customer support will be necessary, as the activation servers won't be updated for a few months.

    A few MONTHS for a simple business-rule change?

  6. Re:LOL by Looker_Device · · Score: 2

    Now you've used up your post license for this thread. To post again, you will have to buy another.

    --
    Your political party doesn't care about your rights and only represents corporate interests.
  7. Several months? by Sydin · · Score: 3, Insightful

    I applaud the change itself, but stretching the timeframe to actually having a good system implemented will do Microsoft no good. I hope they're okay with rampant piracy, since it will be more convenient to just pirate a new copy of Office 2013, rather than fumble around with Microsoft's customer support for a day while they double check my name, phone number, social security number, hair color, and genome sequence to make absolutely sure I really am the same one who bought that license in the first place.

    1. Re:Several months? by BLToday · · Score: 4, Informative

      Or in my case the serial number provided by Asus on the laptop doesn't work, so you end up on the phone with Microsoft for 1/2 hour trying to convince some guy that you're just install a new hard drive. And he says the license is not transferable onto the new hard drive. Then you say it's a laptop, it's the same laptop, the drive failed so I put in a new drive. Finally, after talking to his supervisor he gives you a code. Then you're kinda of done except for the hours of updates to follow a clean install.

  8. Re:a good move by dimeglio · · Score: 2

    It does look like this was just a "feeler" but indicates the direction MS wants to take wrt to software licensing.

    --
    Views expressed do not necessarily reflect those of the author.
  9. They tried... by MLCT · · Score: 2

    They tried to make MS office 2013 a rental rather than a purchase - and by doing that they make an office365 rental a psychologically easier next step for ordinary users.

    If they had gotten away with it then all they would have done is driven people to libreoffice (and by people I mean average people, not corporate or SOHOs) - as an average person is not interested in home computing becoming a rental experience. MS need to accept that, even if they donâ(TM)t like it.

    There is still the unresolved question of what happens if MS disappears in 15 years time and I want to install a copy of office 2013 that I bought. Does whoever buys the assets of MS just say "tough, get lost and buy something new", do they say "ok we will activate it, but pay us a $20 handling fee", or do they say "sure, no problem".

  10. Colin Chapman by ThatsNotPudding · · Score: 4, Insightful

    Seriously though, how obvious was it that there would be a huge negative reaction to the change of licensing terms for Office?

    It's like how Colin Chapman designed car frames: keep taking out pieces until it collapses under its own weight. Put the last piece back in. Do something outrageous and walk it back just one step, getting almost all of what you wanted.

    Simple Business Sociopathy 101.

  11. Re:a good move by noh8rz10 · · Score: 2

    i dont' know... office 2007 was 10x better than office 2003. 2010 wasn't that big of an improvement over 2007, but brought some nice features. i'm not sure what they can do with 2013, but I'm curious to find out!

  12. "Bowing to unfriendly customer feedback"? by blind+biker · · Score: 3, Interesting

    No. Microsoft doesn't give a rat's ass about negative customer feedback. The only reason they changed their tune on license transfer of Office 2013, is that the EU has fined them over half a billion, reminding MS that someone is watching. Someone with a big, scary stick.

    --
    "The agriculture ministry is not in charge of Gundam" - Japanese ministry official.
  13. So by Murdoch5 · · Score: 2

    That still doesn't make Office a good buy. I'd still rather download Libre Office and get going now for free.

  14. I'm not a car person... by QilessQi · · Score: 3, Funny

    ...can someone explain that post using a computer analogy?

  15. Re:a good move by PRMan · · Score: 3, Insightful

    Then the question becomes: why would i take windows 8?

    To get the free copy of Office, of course. Duh!

    --
    Peter predicted that you would "deliberately forget" creation 2000 years ago...
  16. Re:a good move by cbhacking · · Score: 2

    There are a handful of neat new features, but one of the big ones that impressed me is that Word (and possibly others?) can now import PDFs, as well as export them. The conversion isn't guaranteed to be perfect, but it does pretty well even on very complex documents (though the process may take some time), and on simple ones I can't tell the difference.

    --
    There's no place I could be, since I've found Serenity...
  17. Re:a good move by noh8rz10 · · Score: 2

    can you finally open two excel documents in separate windows? this has been possible with word for a long time, ppt too i think. this would be a killer feature finally!!!!!1!

  18. Companies don't get it by JasoninKS · · Score: 3, Insightful

    Too many companies just refuse to "get it". Fifteen, heck even 10, years ago you could screw with customers, they'd write in, and that would be the end of it. You may or may not do anything different. But this is a vastly different world now and companies just don't understand that! It use to be that 1 happy customer might tell 3 friends. An unhappy customer would tell 10 friends. But with the internet and social media, 1 happy customer can tell 20 friends, but 1 hacked off customer can tell thousands in an instant! It was one thing if you got 10 letters back in the day, waaay different if you hear thousands of customers ripping on you in hours. And tech companies seem oblivious to the fact that when it comes to technology in today's world, customers often have free or less expensive alternatives that are, fairly often, pretty equal in quality or features.