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FiOS User Finds Limit of 'Unlimited' Data Plan: 77 TB/Month

An anonymous reader writes "A California user of Verizon's FiOS fiber-optic internet service put his unlimited data plan to the test. Over the month of March, he totaled over 77 terabytes of internet traffic, which finally prompted a call from a Verizon employee to see what he was doing. The user had switched to a 300Mbps/65Mbps plan in January, and averaged 50 terabytes of traffic per month afterward. 'An IT professional who manages a test lab for an Internet storage company, [the user] has been providing friends and family a personal VPN, video streaming, and peer-to-peer file service—running a rack of seven servers with 209TB of raw storage in his house.' The Verizon employee who contacted him said he was violating the service agreement. "Basically he said that my bandwidth usage was excessive (like 30,000 percent higher than their average customer)," [the user] said. '[He] wanted to know WTF I was doing. I told him I have a full rack and run servers, and then he said, "Well, that's against our ToS." And he said I would need to switch to the business service or I would be disconnected in July. It wasn't a super long call.'"

381 of 573 comments (clear)

  1. Sounds reasonable to me. by marklark · · Score: 5, Insightful

    'nuf said.

    1. Re:Sounds reasonable to me. by EmagGeek · · Score: 5, Informative

      Yep. Running servers is against Verizon's residential ToS. Regardless of how much BW the guy is using, he's breaking the rules.

    2. Re:Sounds reasonable to me. by 2starr · · Score: 5, Insightful

      There's a big difference between sporadically using high amounts of data and continually using high amounts of data.

      --

      "Let your heart soar as high as it will. Refuse to be average." - A. W. Tozer

    3. Re:Sounds reasonable to me. by Penguinisto · · Score: 1, Insightful

      Reasonable, yes. Sucking down that much bandwidth is well over the usage rate for most businesses, let alone consumers.

      OTOH, if Verizon advertised it as unlimited, they (barring any fine print) do have to shut up and provide it. The only loophole I think they can use is that family/friends VPN thing the dude was doing, but otherwise? They either provide it, or they shut the guy off and risk a false advertising lawsuit.

      --
      Quo usque tandem abutere, Nimbus, patientia nostra?
    4. Re:Sounds reasonable to me. by iamhassi · · Score: 5, Informative

      Why offer that much throughput then complain when people actually make good use of it.
      If you want people to buy business lines, make it competitive with your home accounts.

      perhaps you didn't read the summary. He has a 300Mbps/65Mbps plan (300 megabit/65megabit = 37.5 megabyte/8 megabyte). He used 77 terabytes in a month. Most people only has 1 to 4 terabyte hard drives in their home computers. He used 77 terabytes. That would fill the entire hard drive of the average home computer about 50 times, and he did that in a month. Excessive much? Yes.

      According to Math, 37.5 megabytes a second is 3.2 terabytes a day, so he had to be running full bandwidth for 24 days straight. Pretty sure all of our ISPs would be calling us if they noticed we were downloading at full speed for 24 days straight.

      --
      my karma will be here long after I'm gone
    5. Re:Sounds reasonable to me. by Penguinisto · · Score: 3, Funny

      In other news, I bet the guy's pr0n collection is stupendous!

      --
      Quo usque tandem abutere, Nimbus, patientia nostra?
    6. Re:Sounds reasonable to me. by MBGMorden · · Score: 5, Insightful

      OTOH, if Verizon advertised it as unlimited, they (barring any fine print) do have to shut up and provide it

      The fine print isn't about the bandwidth amount - its what he's doing to generate it. He openly admitted he was running servers on it. That doesn't work with the residential terms of service.

      Now, that's something that they probably wouldn't nitpick on if the bandwidth usage wasn't so extreme, but you have to expect when you get that specific on the letter of the contract ("This is my bandwidth and I'm gonna use it!") then they're going to in turn do the same. Running servers means he's out.

      --
      "People who think they know everything are very annoying to those of us who do."-Mark Twain
    7. Re:Sounds reasonable to me. by div_2n · · Score: 3, Insightful

      Consumers don't generally pay for dedicated bandwidth. Even most small business plans don't cover guaranteed dedicated bandwidth. You are paying for "on demand" bandwidth instead of "always on, always using at full speed" bandwidth.

      If you DID pay for the guaranteed bandwidth, the cost would be higher because you would essentially be paying for the cost of running one very long patch cable to your provider's backbone. What you're really paying for is shared bandwidth with other customers. Small business customers usually pay higher which means that their traffic will typically get higher priority in the event of network congestion and they get first attention during outages.

      The only way a provider can make money is to oversell their bandwidth. Unless you are Google and you are making money in other ways with the provided connection. Even in the case of bundled services (i.e. IPTV, VOIP, etc.) the margins most likely aren't enough to provide full speed CIR to each residential customer.

    8. Re:Sounds reasonable to me. by jellomizer · · Score: 4, Insightful

      If you are a rock climber, do you buy a rope that is rated for your body weight, or do you get one rated for multiple times your body weight?

      As a home user, having the throughput is useful for the occasional splurge. Say backup your PC to a friends PC, while watching movies. However that is different then a constant load of data on the network.

      The pricing of your internet connection is based on the idea you will not use it all. So you can share with others. If you just go nuts on it you will get a call because you are just being greedy.

      --
      If something is so important that you feel the need to post it on the internet... It probably isn't that important.
    9. Re:Sounds reasonable to me. by tofarr · · Score: 5, Insightful

      Why offer an all you can eat buffet and then complain when somebody tries to stay at a table for days on end?

      Any sane individual realises "all you can eat" means "all you can eat within reason".

      Same principal with unlimited data. (Unlimited within reason).

      IMHO, the ISP acted well above and beyond the call of duty here, giving hum until July to find an alternative rather than simply saying "We don't want your business - as a customer you cost us more than we could possibly make from you in profit."

      PS: I am loath to praise any ISP given that I hate mine with the fire of a thousand suns, but have no other choice. I am really surprised he got 72 terabytes out of them - I mean compared to mine they look like saints...

    10. Re:Sounds reasonable to me. by BitwiseX · · Score: 5, Insightful

      Yep. Running servers is against Verizon's residential ToS. Regardless of how much BW the guy is using, he's breaking the rules.

      BINGO!
      Another misleading Slashdot title. This is fairly run of the mill for residential ISP service. I bet it was a short conversation! They called him to try to find out if he was doing anything against their ToS, because of his bandwidth usage, and he flat out admitted it.
      If he had answered "Netflix" (and that was believable), would the conversation have gone differently? Hard to say, because that conversation didn't even happen.

    11. Re:Sounds reasonable to me. by squiggleslash · · Score: 5, Insightful

      It sounds like the objection was that he ran servers, the bandwidth thing was merely the trigger to ask.

      I'm baffled ISPs still think "servers" are something that needs banning. Reminds me of when so many clueless ISPs banned NAT (or rather connection sharing between multiple PCs in general.)

      --
      You are not alone. This is not normal. None of this is normal.
    12. Re:Sounds reasonable to me. by petermgreen · · Score: 1

      In general the expectation is that internet client use will be bursty. When I want to move data I want it as fast as I can but that doesn't mean i'm going to be anywhere close to maxing out my internet connection 24/7. Having to buy connections priced on the assumption that they would be heavilly loaded 24/7 would make fast connections crazy expensive.

      "unlimited" home internet connections are kinda like "all you can eat" buffets.

      At an all you can eat buffet there is no direct limit on how much food you are allowed to eat but there are other rules that practically limit what you can eat. For example there is usually a maximum ammount of time you can stay and a rule that you can't take food away, a rule that everyone in the group has to pay and a rule that taking food out is forbidden. If they think you are consuming an ammount of food that would be impractical if you are following the rules they are going to investigate further.

      Similarly an unlimited home internet connection, particaully one with a very high peak bandwidth will typically have rules that are designed to restrict users to normal client usage and if they think you are using an ammount of traffic that would be impractical with normal client usage they are going to investigate further.

      A buisness connection has less rules on how you can use it and as a result they expect you to use more traffic and hence charge you a higher price and/or put explicit limits in place.

      --
      note: i'm known as plugwash most places but i screwd up registering that here somehow in the past and now can't register
    13. Re:Sounds reasonable to me. by Anonymous Coward · · Score: 3, Insightful

      Every all-you-can-eat buffet has fine print at the door that limits how much time you have to eat.

      Likewise, Verizon's TOS says, "No servers on a residential account."

      When Comcast bills me extra because I watched too much Netflix, that's an entirely different story.

    14. Re:Sounds reasonable to me. by kthreadd · · Score: 5, Insightful

      If I understood correctly the problem was not necessarily that he used too much bandwidth. The high bandwidth usage just made them interested in knowing what he was doing. Try leaving your taps open and soon the utility company will call you and ask you what you're doing. In this case it sounded like the ToS specified that you were not allowed to run racks with servers, and that the business plan should be used for such usage.

    15. Re:Sounds reasonable to me. by thomasw_lrd · · Score: 2, Interesting

      From the conversation, they were looking for a reason to shut his service down, but until he said he was running a server, they didn't have reason. This is one of those times when shutting up would have been better.

    16. Re:Sounds reasonable to me. by mattventura · · Score: 4, Informative

      In TFS, it makes it seem like Verizon complained to him because he was running servers which are generally against the ToS of residential plans, rather than the excessive bandwidth usage. The excessive usage may have been what triggered the phone call (so they could figure out what was actually going on), but it was ToS violations that were the issue at hand.

    17. Re:Sounds reasonable to me. by kthreadd · · Score: 1

      If the ToS actually had restrictions on bandwidth I can bet they would have shut him down long before he reached this amount. Unless someone actually finds the ToS and where it says how much you're allowed to use I can't see any reason why there would exist such clause. From what I know it sounds like the plan was actually unlimited.

    18. Re:Sounds reasonable to me. by jeffmeden · · Score: 5, Funny

      Yep. Running servers is against Verizon's residential ToS. Regardless of how much BW the guy is using, he's breaking the rules.

      BINGO!

      Another misleading Slashdot title. This is fairly run of the mill for residential ISP service. I bet it was a short conversation! They called him to try to find out if he was doing anything against their ToS, because of his bandwidth usage, and he flat out admitted it.

      If he had answered "Netflix" (and that was believable), would the conversation have gone differently? Hard to say, because that conversation didn't even happen.

      I can see that conversation turning out fine:
                "Sir, records show you moved 77 terabytes, with a T, as in 77 thousand gigabytes"
      "Yeah, I don't know how to explain it, I have been watching a lot of netflix lately"
                "Sir this amount of traffic is equivalent to watching netflix on 90 screens at a time, 24 hours a day, every day of the month"
      "Yeah, you obviously haven't gotten addicted to Breaking Bad yet"

    19. Re:Sounds reasonable to me. by polar+red · · Score: 4, Insightful

      Excessive much? Yes.

      what part of 'unlimited' don't you understand ?

      --
      Yes, I'm left. You have a problem with that?
    20. Re:Sounds reasonable to me. by PPH · · Score: 5, Funny

      So, if his answer would have been, "Porn. 77TB of porn" Verizon would have had no recourse?

      The whole 'server' restriction is more about pushing business to Verizon's partners then limiting bandwidth. I have a couple of home servers for e-mail and my video security system. Nobody gets into them but me, so I don't pop up on anyone's usage radar*. If Verizon doesn't like the bandwidth, then have them address that in the ToS (specifically with an upload restriction). But they can't say they don't like competition by users who roll their own because of antitrust issues.

      *I don't have Verizon service.

      --
      Have gnu, will travel.
    21. Re:Sounds reasonable to me. by jeffmeden · · Score: 1

      Reasonable, yes. Sucking down that much bandwidth is well over the usage rate for most businesses, let alone consumers.

      OTOH, if Verizon advertised it as unlimited, they (barring any fine print) do have to shut up and provide it. The only loophole I think they can use is that family/friends VPN thing the dude was doing, but otherwise? They either provide it, or they shut the guy off and risk a false advertising lawsuit.

      Have you read the fine print? It goes something like this "if the usage is beyond what a typical consumer can be expected to use, we reserve the right to cancel the contract immediately, without refund". Yes, that vague. There are more specific bits about what it can't be, such as servers hosting internet-facing services (which is the line he clearly crossed). But even if he didn't admit it, they have an easy out because of how vague the wording of the usage agreement is.

    22. Re:Sounds reasonable to me. by Anonymous Coward · · Score: 1

      "Server" is a bad term. If I host a game with one of my best friends, I suddenly violate the terms but I'm not doing anything the average user can't.

      What if it's 2 of my best friends? 3? 10? 20? Where does it end.

      Simply put, if you have a service running on your network, you have a server.

      I have 2 desktops, one always on that I can use to gotomypc from work and a small Synology station with 3TB of storage. All that is different between me and him is an order of magnitude. If he's paying for it, he should get it.

    23. Re:Sounds reasonable to me. by Reschekle · · Score: 4, Informative

      The only person claiming this plan is unlimited is the author of the story.

      While sometimes the marketing people fuck up, Verizon does not label their plans as being unlimited that I can tell: http://www22.verizon.com/home/fios-fastest-internet/fastest-internet-plans/

    24. Re:Sounds reasonable to me. by jeffmeden · · Score: 2

      The contract said, no servers. He put a server up. So he violated the contract. It's that easy.

      If instead he had downloaded 77 terabytes of movies, he would not have violated his contract (unless it was illegal downloads, I guess), and then FiOS would have been wrong to demand him to switch to business service.

      I think the thing that stood out is that even by torrenting standards, he managed to use a metric fuckload of data. They probably can pretty easily profile torrenting users (anyone who has a consistent stream of upload going on during every big download) and he just had constant upload/download all the time, every day, nonstop. He makes torrent users look reasonable.

    25. Re:Sounds reasonable to me. by gnasher719 · · Score: 4, Insightful

      what part of 'unlimited' don't you understand ?

      The customer is always right. But sometimes companies decide that they don't want you as a customer. As in this case.

    26. Re:Sounds reasonable to me. by Anonymous Coward · · Score: 3, Funny

      If you bought a rope with an "unlimited" weight rating, and it snapped at 160lbs., I'm sure you would be a little perturbed... for a brief few moments.

    27. Re:Sounds reasonable to me. by jeffmeden · · Score: 3, Informative

      It sounds like the objection was that he ran servers, the bandwidth thing was merely the trigger to ask.

      I'm baffled ISPs still think "servers" are something that needs banning. Reminds me of when so many clueless ISPs banned NAT (or rather connection sharing between multiple PCs in general.)

      Not many providers think they need "banning" but they are a pretty easy trigger to get out of selling someone a residential service when they are clearly using it for business purposes. If you don't abuse the bandwidth, you can serve anything you want.

    28. Re:Sounds reasonable to me. by ddegirmenci · · Score: 3, Interesting

      I don't think the ToS is against servers, it's simply against using that connection for business purposes. So if this particular dude wasn't making money off these servers (not as in bitcoin mining, as in selling server time/space & bandwidth), which he wasn't, there should be nothing against him running home servers to communicate with friends & family.

    29. Re:Sounds reasonable to me. by gl4ss · · Score: 1

      If I understood correctly the problem was not necessarily that he used too much bandwidth. The high bandwidth usage just made them interested in knowing what he was doing. Try leaving your taps open and soon the utility company will call you and ask you what you're doing. In this case it sounded like the ToS specified that you were not allowed to run racks with servers, and that the business plan should be used for such usage.

      maybe he should have just said "get a warrant"... a water company would not notice it in a while btw.
      I'm pretty certain their contract doesn't specificially say that you can't have racks with servers - the most I'm betting is that it says "no servers", which of course is then weasel wording for _anything_ high bandwidth.

      but.. want to sell unlimited? don't sell a service you don't want to sell, put in some 10 TB limit then. for all they knew he could have been just running a raw video feed from his pot farm, shouldn't be the isp's business.

      --
      world was created 5 seconds before this post as it is.
    30. Re:Sounds reasonable to me. by Azure+Flash · · Score: 1

      I have a well, actually, so if I let the tap open I would just dry it out, my water tank would fill with air and the pump would stop.

    31. Re:Sounds reasonable to me. by Minwee · · Score: 1

      "Server" is a bad term

      You're right, it is.

      Perhaps the terms of service should use some terms as well, like these:

      Restrictions on Use. The Service is a consumer grade service and is not designed for or intended to be used for any commercial purpose. You may not resell, re-provision or rent the Service, (either for a fee or without charge) or allow third parties to use the Service via wired, wireless or other means. For example, you may not provide Internet access to third parties through a wired or wireless connection or use the Service to facilitate public Internet access (such as through a Wi-Fi hotspot), use it for high volume purposes, or engage in similar activities that constitute such use (commercial or non-commercial). If you subscribe to a Broadband Service, you may connect multiple computers/devices within a single home to your modem and/or router to access the Service, but only through a single Verizon-issued IP address. You also may not exceed the bandwidth usage limitations that Verizon may establish from time to time for the Service, or use the Service to host any type of server. Violation of this section may result in bandwidth restrictions on your Service or suspension or termination of your Service.

      I don't think anyone can disagree that 77 TB a month, an _average_ of roughly 250 megabits per second, constitutes "[using the service] for high volume purposes".

    32. Re:Sounds reasonable to me. by LordLimecat · · Score: 3, Funny

      Why offer an all you can eat sushi buffet and then complain when someone brings his pet walrus in to gorge? I thought it was unlimited!

    33. Re:Sounds reasonable to me. by SpectreBlofeld · · Score: 1

      What would have happened if he didn't fess up?

      "I dunno dude, I might have a virus or something. I'll have my nephew come take a look, he's good with computers."

    34. Re:Sounds reasonable to me. by Megane · · Score: 1

      It should also depend on who is on the other end of the pipe. It's not easy to generate 77 terabytes of traffic when you're virtually unknown, because you have to have people with sufficient bandwidth on the other end to download that much from you. ISPs pay for peering to the backbone, and sometimes to other ISPs. But if the other end of the pipe is another FIOS user, it basically costs Verzon nothing, at least if those users are in the same metro area. Sure, it uses some of their core routing capacity, but that should be cheap compared to leasing someone else's links to reach the general internet.

      But I do have to wonder how much of that 77 terabytes was seeding torrents.

      --
      #naabhaprzrag, #sverubfr-000, #agi-fcbafberq, negvpyr[pynff*=' negvpyr-ary-'] { qvfcynl: abar !vzcbegnag; }
    35. Re:Sounds reasonable to me. by LordLimecat · · Score: 1

      What part of "all you can eat buffet" didnt you understand? Why are you so upset that I brought my pet pygmy elephant in to gorge?

    36. Re:Sounds reasonable to me. by Keith+Mickunas · · Score: 5, Insightful

      They're not pushing people to their partners. If you have high bandwidth demands they want you on a business plan, which this guy had, then he switched to a consumer plan to save money, and violated their ToS.

      Verizon isn't going to stop people who are hosting a personal site (although they block port 80). They aren't going after people hosting a few friends on a game server. But their ToS do permit them to cancel your service if you are hosting a server, and they use this for people abusing the service, like this guy. Their ToS also prevents you from hosting your own ISP on their consumer line or anything like that.

      And look at what this guy did, 50TB for multiple months, then he hit 77TB, and that's when they finally called him on it. If their "unlimited" plan (not that they market it as such) goes up into the 10's of TB, is that really a problem?

    37. Re:Sounds reasonable to me. by Anonymous Coward · · Score: 1

      "Server" is a bad term. If I host a game with one of my best friends, I suddenly violate the terms but I'm not doing anything the average user can't.

      Yes, and if I download illegal torrents, I suddenly violate copyright, but I'm not doing anything the average user can't.

      There's a difference between what you can do, and what you are allowed to do. If your contract says no servers, the ISP has the right to cut you off if you run servers. It's not as if you couldn't have gotten a contract which allows servers.

    38. Re:Sounds reasonable to me. by GrumpySteen · · Score: 5, Insightful

      Why offer an all you can eat buffet and then complain when somebody tries to stay at a table for days on end?

      The guy was using his connection to provide internet connections to a bunch of friends and family. That would be like bringing twenty people with you to an all you can eat buffet, paying for one person and having that one person bring twenty plates of food back to distribute to everyone. There's no way that's going to be allowed.

    39. Re:Sounds reasonable to me. by LateArthurDent · · Score: 1

      What part of "all you can eat buffet" didnt you understand? Why are you so upset that I brought my pet pygmy elephant in to gorge?

      What part of you don't you understand. It says all you can eat, not all your pets can eat.

      If a restaurant tells you to stop eating at an all you can eat buffet, and you're actually the one doing the eating, I'll side with you, not the restaurant. If they want to place limitations, that's absolutely fine, but they need to spell those out.

      Similarly, I have no problem whatsoever with Verizon not wanting to supply 77 TB a month to people. They really do need to spell out exactly what you're buying, though.

    40. Re:Sounds reasonable to me. by Nethemas+the+Great · · Score: 4, Informative

      The ToS of any residential service I've ever heard of expressly prohibits "servers". It is one of the principal differences between residential and "business" class service.

      --
      Two of my imaginary friends reproduced once ... with negative results.
    41. Re:Sounds reasonable to me. by drakaan · · Score: 5, Informative

      ...actually, the ToS specifically says in section 4.3:

      Restrictions on Use. The Service is a consumer grade service and is not designed for or intended to be used for any commercial purpose. You may not resell, re-provision or rent the Service, (either for a fee or without charge) or allow third parties to use the Service via wired, wireless or other means. For example, you may not provide Internet access to third parties through a wired or wireless connection or use the Service to facilitate public Internet access (such as through a Wi-Fi hotspot), use it for high volume purposes, or engage in similar activities that constitute such use (commercial or non-commercial). If you subscribe to a Broadband Service, you may connect multiple computers/devices within a single home to your modem and/or router to access the Service, but only through a single Verizon-issued IP address. You also may not exceed the bandwidth usage limitations that Verizon may establish from time to time for the Service, or use the Service to host any type of server . Violation of this section may result in bandwidth restrictions on your Service or suspension or termination of your Service.

      --
      "Murphy was an optimist" - O'Toole's commentary on Murphy's Law
    42. Re:Sounds reasonable to me. by Nethemas+the+Great · · Score: 1

      The part that escaped him from the "no server" clause in his ToS.

      --
      Two of my imaginary friends reproduced once ... with negative results.
    43. Re:Sounds reasonable to me. by Frosty+Piss · · Score: 1

      Why offer an all you can eat buffet and then complain when somebody tries to stay at a table for days on end?

      But it's *NOT* an "all you can eat" buffet without ground rules - the ToS, the contract *HE* ageed to.

      The contract he agreed to says that he can't run these types of services on a HOME account. He agreed to this, it's not some mystery to Verizon made up "on the fly".

      --
      If you want news from today, you have to come back tomorrow.
    44. Re:Sounds reasonable to me. by Gerzel · · Score: 1

      I'd bet the ToS violations had nothing to do with his data usage and everything to do with the server racks. A lot of ToS's specifically ban servers.

    45. Re:Sounds reasonable to me. by Kal+Zekdor · · Score: 5, Insightful

      The customer is always right. But sometimes companies decide that they don't want you as a customer. As in this case.

      Yeah, seriously. People forget that (most) businesses aren't required to take everyone's business. If you were a customer of a service I was running, but you started costing me more than 30000% more than I had expected, then I would cancel your service also (at least, insofar as our contract stipulates is acceptable). Everyone always wants to rail against the big bad telcos, but in this instance, I'd say Verizon had the right idea. (Unless they violated their contract. I can't say for sure, as I haven't read it, but they likely leave an opening in there for just such occasions.)

      This'd be a different story if they cancelled this guy's account just because he was running servers, even if he wasn't costing them excessive bandwidth. I'm a strong believer in net neutrality. That is, they should not be allowed to discriminate service based on the content of his data, but they sure as hell can discriminate service based on the amount of data.

    46. Re:Sounds reasonable to me. by Gerzel · · Score: 1

      Yeah the VPN would be re-provisioning and the streaming service would defiantly count as high-volume

    47. Re:Sounds reasonable to me. by MugenEJ8 · · Score: 1

      I've never understood this, especially now a days with all the free sites.

      I had a friend who I recently did a system rebuild for, and considering all the data, the ONLY thing he was concerned about was the 150GB worth of pr0n... I guess people just get attached

    48. Re:Sounds reasonable to me. by Cajun+Hell · · Score: 2

      There's a big difference between sporadically using high amounts of data and continually using high amounts of data.

      You're right.

      Week 1: 0 , Week 2: 0 , Week 3: 77TB , Week 4: 0

      Week 1: 19TB , Week 2: 20TB , Week 3: 19TB , Week 4: 19TB

      The continuously-using user is easier to plan and handle than the sporadic user, less disruptive to other customers. You're right that there's a difference.

      I thought this user was alleged to be a continuous user. So it raises questions as to why Verizon called him. Maybe Ars misinformed us about what this guy was really doing.

      --
      "Believe me!" -- Donald Trump
    49. Re:Sounds reasonable to me. by LordLimecat · · Score: 1

      (and that was believable)

      No, it wouldnt. Another poster's math indicated that he had to use full load bandwidth for 24 straight days. My connection is ~1/15th of his speed, and I can watch highest-quality netflix with no stuttering. That means that you would need at least ~15 simultaneous netflix movies going, constantly, for 24 days straight, to hit that usage-- which isnt remotely plausible, since netflix caps how many devices can sign onto your account at once (~5?).

    50. Re:Sounds reasonable to me. by Sir_Sri · · Score: 2

      a water company would not notice it in a while btw.

      If we have a leaking hot water tap the water company notices after a full month after it started and calls us as our hotwater usage spikes and our bill is way up.

      put in some 10 TB limit then

      How many users know the difference between 10TB and 10MB? Legal fine print is there for a reason, for those of us who actually do know the difference. For everyone else confusing the issue is unlikely to be helpful.

    51. Re:Sounds reasonable to me. by LordLimecat · · Score: 3, Insightful

      So, if his answer would have been, "Porn. 77TB of porn" Verizon would have had no recourse?

      Sure they would. "We choose not to serve you as a customer."

      Problem solved.

    52. Re:Sounds reasonable to me. by LordLimecat · · Score: 1

      they (barring any fine print) do have to shut up and provide it.

      They have to do no such thing; doesnt Verizon have clauses allowing them to terminate at any time at their discretion?

      Beyond that, "unlimited" clearly is not literal, as they cannot possibly provide "truly" unlimited bandwidth. Any reasonable individual would understand it to have limits, just as an "all you can eat buffet" has limits.

    53. Re:Sounds reasonable to me. by ttucker · · Score: 1

      Why offer that much throughput then complain when people actually make good use of it. If you want people to buy business lines, make it competitive with your home accounts.

      They want for people to buy home lines for home use, and business lines for business use.

    54. Re:Sounds reasonable to me. by Bill_the_Engineer · · Score: 2

      maybe he should have just said "get a warrant"... a water company would not notice it in a while btw.

      Warrants are for the police. Verizon could just say okay and disconnect your service.

      --
      These comments are my own and do not necessarily reflect the views or opinions of my employer or colleagues...
    55. Re:Sounds reasonable to me. by Maxo-Texas · · Score: 1

      I think in this case it was more like

      average User Week 1: 5gb , Week 2: 10gb , Week 3: 12gb , Week 4: 6gb
      vs
      This User Week 1: 19TB , Week 2: 20TB , Week 3: 19TB , Week 4: 19TB

      It sounds like it was covered in their terms of service.

      Companies can't sell product at a loss.

      Things change... perhaps in another 10 years, 19TB will be on the low end of weekly usage.

      --
      She was like chocolate when she drank... semi-sweet at first and then increasingly bitter.
    56. Re: Sounds reasonable to me. by Anonymous Coward · · Score: 1

      Funny how all their advertising says "great for games" and such. - which essentially means servers. The routers come with preset firewall/port forwarding rules for lots of specific games and servers - including HTTP and FTP.

      It amounts to misleading advertising, especially where bandwidth useage is concerned.

      I'd love to know what Google Fiber's policy on this type of thing is.

    57. Re:Sounds reasonable to me. by ttucker · · Score: 2

      maybe he should have just said "get a warrant"...

      Verizon (thank god) is not a police force. The most that they can do is turn off your cable, and they are always free to do so for almost any reason.

      but.. want to sell unlimited? don't sell a service you don't want to sell, put in some 10 TB limit then. for all they knew he could have been just running a raw video feed from his pot farm, shouldn't be the isp's business.

      But he did not say that is what he was doing, he said that he was doing something directly in contention with the terms of service.

    58. Re:Sounds reasonable to me. by Jawnn · · Score: 2

      Excessive much? Yes.

      what part of 'unlimited' don't you understand ?

      What part of "terms of service" don't you understand? Or perhaps you fail to understand that "unlimited" is not a magic word that makes all the other rules that the customer agreed to suddenly non-binding. Magic words like that are for the exclusive use of the vendor, at their whim.

    59. Re:Sounds reasonable to me. by ttucker · · Score: 1

      A few servers scattered around the house and in the attic is OK but once you start putting them in racks you're looking for trouble?

      No, a provision forbidding any server is in the TOS of all residential broadband service. Business service is almost the same price anyways.

    60. Re:Sounds reasonable to me. by Maxo-Texas · · Score: 1

      and also this part spells it out ...

        "You also may not exceed the bandwidth usage limitations that Verizon may establish from time to time for the Service"

      --
      She was like chocolate when she drank... semi-sweet at first and then increasingly bitter.
    61. Re:Sounds reasonable to me. by dwye · · Score: 4, Funny

      So your water company (Mother Nature, LLC) would cut off your service without prior notice. :-)

      Thank you.

    62. Re: Sounds reasonable to me. by Applekid · · Score: 3, Insightful

      Funny how all their advertising says "great for games" and such. - which essentially means servers. The routers come with preset firewall/port forwarding rules for lots of specific games and servers - including HTTP and FTP.

      It amounts to misleading advertising, especially where bandwidth useage is concerned.

      I'd love to know what Google Fiber's policy on this type of thing is.

      Advertising is basically the art of lying just enough to trick people into handing you their money instead of someone else, but not so much that law gets in the way.

      --
      More Twoson than Cupertino
    63. Re:Sounds reasonable to me. by Jahta · · Score: 3, Informative

      Excessive much? Yes.

      what part of 'unlimited' don't you understand ?

      I'd say the lack of understanding is yours; understanding of basic physics that is. Nobody's bandwidth is unlimited. [insert your favourite ISP here] has an upstream pipe with finite capacity. If one user saturates that pipe, then all the other customers suffer. That's why business plans are more expensive than residential plans; you are effectively funding the ISP to provide you with guaranteed capacity.

    64. Re:Sounds reasonable to me. by Anonymous Coward · · Score: 1

      You also may not exceed the bandwidth usage limitations that Verizon may establish from time to time

      Surely this line is incompatible with an "unlimited" service.

    65. Re: Sounds reasonable to me. by interval1066 · · Score: 4, Insightful

      "great for games" and such. - which essentially means servers.

      Huh? how does that follow? You're talking like hosting game servers? "Great for games" doesn't mean hosted MMPG's or whatever, I don't even see how that's implied. Still, I'm on the consumer's side on this. I don't particularly feel love for Verizon when they advertise "unlimited" yet cut you off regardless. I've about had my fill of false advertisers and other liars.

      --
      Python: 'And then suddenly you have a language which says "we're all stuck with whatever the whiniest coder wants".'
    66. Re:Sounds reasonable to me. by similar_name · · Score: 1

      ISPs wouldn't have this problem if they didn't want to redefine the word unlimited. It shouldn't matter what I use my internet connection for, it should matter how much I use. If my ISP wants to limit how much I use then they should just say so. Telling me how I can use it is un-American. Remember when the Internet was peer to peer. When you could use port 80 if you wanted to. Why should I have to get a business account to run a server that uses less than 10 GB per month but I can have a consumer account and use 1 TB if it's for consumer use? If they don't want people using 77 TB in one month they should put a cap on it, but they shouldn't care why.

    67. Re:Sounds reasonable to me. by dwye · · Score: 1

      I've never understood this, especially now a days with all the free sites.

      Some of us are off-line at times.

      I had a friend who I recently did a system rebuild for, and considering all the data, the ONLY thing he was concerned about was the 150GB worth of pr0n... I guess people just get attached

      That was probably years worth of carefully chosen nastiness catering to his particular tastes. Finding all that (fill in the worst thing that you can come up with, here - human/pakmeraa snuff film and food show, or something) action again would be a major effort.

    68. Re:Sounds reasonable to me. by Anonymous Coward · · Score: 1

      Well that's still somewhat BS, what's wrong with running a web or game server on such line? What about personal VPN, SSHD, ... That's all "server software". Hell, even if you start Skype conversation your PC becomes a "server".

    69. Re: Sounds reasonable to me. by NatasRevol · · Score: 2, Informative

      It's not lying if he broke the ToS.

      And, no, 'great for games' does not mean hosting a bunch of servers.

      --
      There are two types of people in the world: Those who crave closure
    70. Re:Sounds reasonable to me. by NatasRevol · · Score: 1

      Business service is almost the same price anyways.

      Get off the crack, dude.

      --
      There are two types of people in the world: Those who crave closure
    71. Re:Sounds reasonable to me. by Fnord666 · · Score: 1

      I'm pretty certain their contract doesn't specificially say that you can't have racks with servers - the most I'm betting is that it says "no servers", which of course is then weasel wording for _anything_ high bandwidth.

      No, it's pretty clear. From the TOS:

      You also may not exceed the bandwidth usage limitations that Verizon may establish from time to time for the Service, or use the Service to host any type of server . Violation of this section may result in bandwidth restrictions on your Service or suspension or termination of your Service.

      --
      'The tyrant will always find pretext for his tyranny.' - Aesop's Fables
    72. Re:Sounds reasonable to me. by drakaan · · Score: 1

      I was actually thinking about that, too. On xbox live, you need to set up NAT rules for games to work better for multiplayer...inbound NAT equals server, from my perspective. Does Verizon really mean that, or do they mean some specific subset of web services is prohibited, in which case "fuck off" feels about right as a response.

      --
      "Murphy was an optimist" - O'Toole's commentary on Murphy's Law
    73. Re:Sounds reasonable to me. by pixelpusher220 · · Score: 2

      Bandwidth is a rate, not an amount. They cancelled him because of the 'amount' of data he was transferring. They physically block you from exceeding your bandwidth..

      --
      People in cars cause accidents....accidents in cars cause people :-D
    74. Re:Sounds reasonable to me. by NoImNotNineVolt · · Score: 1

      X server?

      --
      Chuuch. Preach. Tabernacle.
    75. Re:Sounds reasonable to me. by rwa2 · · Score: 1

      Oh, this story takes me back to my days of trying to mirror linux distros on sunsite over a 14.4k external modem (I was too cheap to spend $50 on some of the 56K modems that were available in 2000.)

      I would pretty much obsess over maxing out my connection 24/7, with various extra compression tricks and proxies to better-connected lower latency servers my friends had on the internet. At some point, I got a bill for $150 from Verizon because one of the condos I was renting at the time turned out to not have unlimited local phone service. I was really pissed about that. Oh yeah, I even bothered to write a diatribe way back then: http://hairball.mine.nu/~rwa2/misc/verizontotallysucks.html

      I'm glad I finally grew out of that phase in my life, but at the same time I'm delighted that there are people out there still trying to get the maximum out of their services :-D ... and I did end up going back to Verizon, for work, and then at home when they rolled out FiOS to my neighborhood. Unlike the guy in this article, though, I paid extra for the Business service so they'd unblock incoming SMTP and HTTP(S) ports. Getting transferred from the droll residential CSR to the sharp and peppy business CSR during that call was like night and day and sticks out in my mind.

      Nowadays I'm on Frontier FiOS, which was an offshoot of Verizon, I guess, except they don't do any silly port blocking on the residential accounts.

    76. Re:Sounds reasonable to me. by NatasRevol · · Score: 1

      What if it snapped at 77 tons?

      --
      There are two types of people in the world: Those who crave closure
    77. Re:Sounds reasonable to me. by pixelpusher220 · · Score: 2

      But my OS is Windows SERVER 200x?

      Every computer is a 'server' by some definition. And, hey, you know I want to VPN into my home machine from a remote location. That means I need a 'server' by which to connect. It listens for and responds to external accesses..

      Or streaming my own music to myself as I am out and about. Again, that's a 'server'.

      Legalese is ridiculous. Check your mortgage, you are prohibited from storing anything flammable on your premises. Sure hope you don't have a gas car or lawn mower....

      --
      People in cars cause accidents....accidents in cars cause people :-D
    78. Re:Sounds reasonable to me. by akpoff · · Score: 1

      If we have a leaking hot water tap the water company notices after a full month after it started and calls us as our hotwater usage spikes and our bill is way up.

      How does that work? Everywhere I've ever lived (including abroad) or visited the water company provides water at ambient temperatures and the customer heats it on site.

      Once upon a time ago (in the US anyhow) apartment buildings used radiant heat based on hot water that was centrally heated and distributed. Perhaps they also delivered hot water to the residents. That's still not the water company.

      I'm not saying it doesn't happen. Just curious where it happens and how they transport the hot water to you without losing the heat energy. It just doesn't seem efficient.

    79. Re:Sounds reasonable to me. by AmiMoJo · · Score: 1

      Define "server". Many games allow hosting multiplayer. How about a personal cloud storage server, such as Seagate's network HDDs or a Pogoplug? What about a VPN server or RDP server to allow you to access your home machine when on a trip?

      These sorts of thing are the reason people get high bandwidth home internet connections. Are Verizon really saying "no open incoming ports", or "no servers of any kind", or just "no racks of commercial servers"?

      --
      const int one = 65536; (Silvermoon, Texture.cs)
      SJW, n: "Someone I don't like, and by the way I'm a fuckwit" - AC
    80. Re:Sounds reasonable to me. by AmiMoJo · · Score: 1

      This guy is my hero.

      --
      const int one = 65536; (Silvermoon, Texture.cs)
      SJW, n: "Someone I don't like, and by the way I'm a fuckwit" - AC
    81. Re:Sounds reasonable to me. by kbg · · Score: 1

      No the "all you can eat" specifies one person, if you distribute plates to other persons you are breaking that. Unlimited data plan doesn't specify that.

    82. Re:Sounds reasonable to me. by kbg · · Score: 1

      The problem is that the sushi buffet doesn't allow walrus pets to dine, but other than that it shouldn't matter.

    83. Re: Sounds reasonable to me. by Krojack · · Score: 3, Informative

      Unless you're playing some old Warcraft 2 or Duke Nukem game, the games today don't require you to start-up and host the server side anymore. The only recent game I can think of that did this was Terraria which isn't even developed for anymore.

    84. Re:Sounds reasonable to me. by Sir_Sri · · Score: 2

      How does that work?

      The hot water heater is monitored/owned by the local utility, and they monitor your water usage (total) as well. Ontario canada, several cities, and it was the same in New Brunswick when I was living there briefly, this procedure has worked in. Also, when the liner of my mothers hot water heater disintegrated and there were liner bits spewing out of the taps she just called the local utility and they just came over and replaced the heater later that day. No (added) cost.

      We have the same for electricity and natural gas (methane). Occasionally the guys who check the meters for electricity or methane read the wrong one, or read the meter wrong and we get called too. The meters are read remotely and if there's an unexpected spike we get a phone call, but they come and check on them to see that they aren't tampered with a couple of times a year.

    85. Re:Sounds reasonable to me. by Anonymous Coward · · Score: 1

      What is a server?

      I ask that question as a bit of a sophist, but I mean it somewhat more seriously than you'd imagine.

      Is it a listening port? Is it something that mounts in a rack? Obviously, not the former, as they would simply NAT people at an ISP level to prevent them from using the Internet THAT way. The second definition is arbitrary.

    86. Re: Sounds reasonable to me. by Dishevel · · Score: 4, Insightful

      I am really ok with what they did here.
      77TB in a month gives me geek giggles.
      But, if he wants to run racks of servers and video streaming VPNs for everyone he knows then we can ask that he get a business plan.

      --
      Why is it so hard to only have politicians for a few years, then have them go away?
    87. Re:Sounds reasonable to me. by Krishnoid · · Score: 1

      Try leaving your taps open and soon the utility company will call you and ask you what you're doing.

      And sometimes the man just comes in and shuts you down.

    88. Re:Sounds reasonable to me. by RatherBeAnonymous · · Score: 5, Informative

      Here is the Verizon TOS: http://my.verizon.com/central/vzc.portal?_nfpb=true&_pageLabel=vzc_help_policies&id=TOS Below are sections where, judging by TFS, he may have been in violation. In my layman's opinion, they had him dead to rights.

      "Restrictions on Use. The Service is a consumer grade service and is not designed for or intended to be used for any commercial purpose. You may not resell, re-provision or rent the Service, (either for a fee or without charge) or allow third parties to use the Service via wired, wireless or other means. For example, you may not .... use it for high volume purposes, or engage in similar activities that constitute such use (commercial or non-commercial). ....You also may not exceed the bandwidth usage limitations that Verizon may establish from time to time for the Service, or use the Service to host any type of server. Violation of this section may result in bandwidth restrictions on your Service or suspension or termination of your Service.

      "You represent that when you transmit, upload, download, post or submit any content, images or data using the Service you have the legal right to do so and that your use of such content, images or data does not violate the copyright or trademark laws or any other third party rights."

      ACCEPTABLE USE POLICY

      "General Policy: Verizon reserves the sole discretion to deny or restrict your Service, or immediately to suspend or terminate your Service, if the use of your Service by you or anyone using it, in our sole discretion, violates the Agreement or other Verizon policies, is objectionable or unlawful, interferes with the functioning or use of the Internet or the Verizon network by Verizon or other users, or violates the terms of this Acceptable Use Policy ("AUP")."

      "Specific Examples of AUP Violations. The following are examples of conduct which may lead to termination of your Service. Without limiting the general policy in Section 1, it is a violation of the Agreement and this AUP to: ... (g) violate Verizon's or any third party's copyright, trademark, proprietary or other intellectual property rights; (h) engage in any conduct harmful to the Verizon network, the Internet generally or other Internet users; (i) generate excessive amounts of email or other Internet traffic; (j) use the Service to violate any rule, policy or guideline of Verizon; ....

      "Copyright Infringement/Repeat Infringer Policy. Verizon respects the intellectual property rights of third parties. Accordingly, you may not store any material or use Verizon's systems or servers in any manner that constitutes an infringement of third party intellectual property rights, including under US copyright law. .... it is the policy of Verizon to suspend or terminate, in appropriate circumstances, the Service provided to any subscriber or account holder who is deemed to infringe third party intellectual property rights, including repeat infringers of copyrights. In addition, Verizon expressly reserves the right to suspend, terminate or take other interim action regarding the Service of any Subscriber or account holder if Verizon, in its sole judgment, believes that circumstances relating to an infringement of third party intellectual property rights warrant such action."

    89. Re:Sounds reasonable to me. by Dishevel · · Score: 2

      Well that's still somewhat BS, what's wrong with running a web or game server on such line? What about personal VPN, SSHD, ... That's all "server software". Hell, even if you start Skype conversation your PC becomes a "server".

      Nothing really. Unless you start running 10s of terrabytes a month through it. Then you have to admit your being a bit abusive of a "Residential" plan.

      --
      Why is it so hard to only have politicians for a few years, then have them go away?
    90. Re:Sounds reasonable to me. by Bengie · · Score: 1

      But no definition of what a "server" is. There is a huge grey area, which this person went past, but in general, many every day applications run both as servers and clients.

      My ISP say "no servers of any kind", but they says BitTorrent is fine.. well, wtf? Please define "servers". P2P is fine, SSH is fine, remote VPN is fine.. wtf? They're all "servers" by technical definitions.

    91. Re:Sounds reasonable to me. by ooshna · · Score: 1

      What part of violating the TOS don't you understand?

    92. Re:Sounds reasonable to me. by Score+Whore · · Score: 1

      What part of "300Mbps/65Mbps" don't you understand? That is a very clear and unambiguous limit right there. Since it's obviously not an infinite amount of bandwidth, then anytime you see a company advertise "unlimited" it would probably be wise of you to find out what they do actually mean. In this case it meant things like "don't harm the network" and "don't share the connection with third parties".

    93. Re:Sounds reasonable to me. by TubeSteak · · Score: 1

      Try leaving your taps open and soon the utility company will call you and ask you what you're doing.

      Unless they installed one of those new wireless meters, your water utility usually just averages your usage and makes you pay based on a best guess.

      Depending on where you live, the meter might only get read once a year.
      At that point, they'll adjust your billing if they over/undershot.
      And even then, the utility will spread out the difference over the next X billing cycles.

      --
      [Fuck Beta]
      o0t!
    94. Re:Sounds reasonable to me. by Dishevel · · Score: 3, Insightful

      A few servers scattered around the house and in the attic is OK but once you start putting them in racks you're looking for trouble?

      No.

      You can run 30 servers if you want. If you stay within a reasonable amount of data every month they wont even question you.
      If on the other hand you start using 10, 20, or 30,000 times as much data as the average guy they will call you up and ask questions.

      When you tell them you have racks of servers, VPNs for all your friends and are running a streaming service for everyone you like then they pull out the TOS and tell you how much more that type of service will cost.

      Sounds reasonable to me.

      --
      Why is it so hard to only have politicians for a few years, then have them go away?
    95. Re:Sounds reasonable to me. by akpoff · · Score: 1

      Ah...that makes sense. The water's still delivered to the house at ambient temperatures where it's heated by equipment owned by the utility. So they could (and do) monitor hot-water usage.

    96. Re:Sounds reasonable to me. by Bengie · · Score: 3, Interesting

      Let me fix that: If you purchased an "unlimited" rope that was rated for "any car", and you tried to haul a fully-loaded dump-truck..... Unlimited "with in reason".

    97. Re:Sounds reasonable to me. by dwye · · Score: 1

      They would probably offer to send a tech over at their own expense. Then, when he refused that they would start monitoring his traffic and, detecting that he WAS running servers on a consumer-grade service, terminate him immediately. This way, he can convert to a business contract like he should have had in the first place.

    98. Re:Sounds reasonable to me. by Anonymous+Psychopath · · Score: 2

      Bandwidth is a rate, not an amount. They cancelled him because of the 'amount' of data he was transferring. They physically block you from exceeding your bandwidth..

      They didn't cancel him. They just told him that in order to provide the services he was providing, he needs business service instead of residential. I probably consume more than average bandwidth on my FiOS service too, but I do not run servers and thus am operating within the constraints of the ToS.

      --

      Eagles may soar, but weasels don't get sucked into jet engines.

    99. Re:Sounds reasonable to me. by jklovanc · · Score: 1

      Why offer an all you can eat buffet and then complain when somebody tries to stay at a table for days on end?

      He was not cut off due to the volume of traffic though that is what brought him to the company's attention. He was cut off due to running servers on the connection which is against the TOS.

      To fix the analogy;
      They offered an all you can eat buffet that excluded sumo wrestlers because they eat too much. That is the same way the company offered unlimited bandwidth but prohibited running servers.

    100. Re:Sounds reasonable to me. by Anonymous Coward · · Score: 3, Insightful

      Not to mention he wasn't sucking it down. He was pushing it out. If you go to the original article look at the graph. 86mbps outbound average and barely anything inbound. Frankly he must think their admins are idiots if he thought he could get away with it.

    101. Re:Sounds reasonable to me. by SeaFox · · Score: 2

      That's why business plans are more expensive than residential plans; you are effectively funding the ISP to provide you with guaranteed capacity.

      Having worked for several ISPs you'll be surprised how often "business" internet service has no real guarantees, either. Generally the only difference between it and the residential service are...

      1) some ports are not longer blocked,
      2) you're no longer prohibited from running a server, and
      3) you're not consider in violation of the TOS for "reselling" the connection if you let your business patrons use it.

      And it's more expensive than residential service too, of course. But speed and uptime are still "best effort" affairs. You might get a higher priority on service issues with some, but there will be no guarantee on repair timeframe still.

      Also some of them have restrictions on what kind of service you can purchase based on your address (i.e.: This is a commercial property, you can only buy business plans for this location regardless of your intended usage).

    102. Re:Sounds reasonable to me. by lightknight · · Score: 4, Insightful

      And that's why advertising service as 'Unlimited' when they are not is grounds to be sued.

      Seriously, how many times do the telecoms have to be dragged into court for blatantly lying to people about what they are and are not offering, before they realize that the courts are never going to suddenly say "Oh yeah, I can see that with normal usage, that's totally what you meant. Hell, I don't even know why people bother with contracts, since they obviously know what each party wants / means with regards to every minor detail." This is, I don't know, a repeat of the past several court cases that involved telecoms and hidden limits? Do the courts need to raise the size of the fines or something? Because they seem to keep forgetting the lesson they just learned not even a year or so ago.

      Having said as much, the data from the article is incredibly limited.

      From the article: "That's just on premises. Houkouonchi also owns a 2U server running in a colocation facility with 12TB of disk on dual gigabit connections, "which I push quite a bit from as well. It runs game-servers and hosts what used to be the only LA SpeedTest.net server and a bunch of other stuff.""

      What I'm seeing is people bugging out at the idea of someone having a rack at home, and crying "Fie' prematurely on this one. It is not rare for a tech to have a server, or several, at home, nor for them to use more bandwidth than others. What more, the 'server' definition Verizon is using in their terms is somewhat loosey-goosy...I say this, as even a regular computer, on a 56K modem, acts as a server with regards to certain services. I believe Verizon's intent is more towards people operating an actual business on a consumer line, as opposed to someone transiting data to and from their business on a consumer line (ala checking your email, but on steroids). Mind you, Verizon's engineers were probably looking with the mind towards illegal or illicit activities, couldn't find any, and ended up calling him (under the premise that illegal activities are responsible for the majority of massive usages). They were, perhaps, hoping this was the case, as it would make terminating his account easier, for the simple reason not that what he was doing was illegal, but because he was less profitable than they had hoped. Again, 77TB is a lot in terms of traffic for the US...but spread across the hundreds / thousands of accounts that Verizon has in that area, it's a drop in the pool of the supposed ocean of bandwidth that Verizon is on the hook for.

      That is, unless Verizon has been overselling its capacity. Something which ISPs have a nasty tendency to do. At which point, it becomes a business decision of keeping one tech soaking up 77TB of data, or dropping him and acquiring 77 new customers all using 1 TB of data each; more profitable, the latter, while the former requires putting in a request for more bandwidth, which costs more money.

      Still, I think it's odd that Verizon, who is considered a regional Tier-1 provider, would engage in this. They are not, supposedly, lacking in bandwidth. And since techs in general have been responsible for a lot of FiOS's good word of mouth, I find it interesting that Verizon would appear to be engaging in a silly change in policy.

      --
      I am John Hurt.
    103. Re:Sounds reasonable to me. by nabsltd · · Score: 5, Insightful

      Unless you start running 10s of terrabytes a month through it. Then you have to admit your being a bit abusive of a "Residential" plan.

      For a 300/65 plan, "10s of terabytes a month" isn't actually unreasonable usage, as it would only take averaging 65Mbps to hit 20TB in a month. Since that's only about 20% of the max, I wouldn't call it abusive.

      What this guy did was different in that being over 80% utilization got their attention, and then he admitted to violating the TOS in about a half-dozen ways to get to that utilization. I would be surprised if he could use more than about 40% without violating the TOS, even running some semi-servers (like torrents, or some games that require NAT configuration to work correctly. I pay for a seedbox with 80/80 speed and have a hard time sustaining more than about 50Mbps over the long term simply because there aren't enough leechers who want that much speed.

    104. Re:Sounds reasonable to me. by vawwyakr · · Score: 1

      77 trillion tons.

      Its interesting to me how many people here pretty much just want to push anything to the absolute maximum. I bought this bandwidth I MUST be able to use to 24/7 at max level or its broken and I'm being ripped off! Not mentioning a limit on the marketing brochure != unlimited, you need to read the agreement for that. Plus I don't think there was a limit set based on the description of the call, the rep said that what he was doing was violating his TOS, he didn't say it was the usage level, it was all the other things that he was doing.

    105. Re:Sounds reasonable to me. by s1lverl0rd · · Score: 1

      Bingo: it's the "no commercial servers" part. If you're making money off of your internet connection, you need a business plan. Simple as that.

    106. Re:Sounds reasonable to me. by vawwyakr · · Score: 1

      Did you read his terms of service? Were they posted? Maybe I missed them.

    107. Re:Sounds reasonable to me. by wagnerrp · · Score: 1

      They didn't ding him for using too much bandwidth. They did so because he freely admitted to their tech that he was running servers, and nearly ever consumer-grade internet subscription does not allow customers to run servers. They required him to upgrade to a business account if he was to continue running his servers.

    108. Re:Sounds reasonable to me. by steelfood · · Score: 1

      My math is a bit different, but I separate download usage and upload usage, because the patterns associated with each is different. For downloads, 37.5 MB/s is around 2.95TB/day, which yields a cap of around 88-91TB/month depending on whether it's 30 or 31 days. For uploads, it's 7.75MB/s, which is around 0.64TB/day, which yields around 19.1-19.7TB/month.

      So yes, there is a limit to the amount of data that can be moved per unit of time, irrespective of whether the service is "unlimited" or not. The limit is a product of the caps to the download and upload speeds. Hence, even if this guy had been using this bandwidth legitimately, the headline would still be a no brainer.

      That's a lot of data being moved around. A normal person, even constantly using Netflix (12GB/day), Skype (80GB/day for conferences of 7+ people), and Slingbox (30GB/day) at the same time continuously 24/7 would be barely push 100GB/day (the usages listed are based on maxing out the services' recommended speeds, not on actual average usage amounts).

      --
      "If a nation expects to be ignorant and free in a state of civilization, it expects what never was and never will be."
    109. Re:Sounds reasonable to me. by jeffmeden · · Score: 2

      Well that's still somewhat BS, what's wrong with running a web or game server on such line? What about personal VPN, SSHD, ... That's all "server software". Hell, even if you start Skype conversation your PC becomes a "server".

      Nothing really. Unless you start running 10s of terrabytes a month through it. Then you have to admit your being a bit abusive of a "Residential" plan.

      Boy will you be laughing at yourself in a couple of years when you look back on how you thought a few dozen TB of data a month was like, some big deal.

    110. Re:Sounds reasonable to me. by nabsltd · · Score: 1

      But I do have to wonder how much of that 77 terabytes was seeding torrents.

      Not that much, as he could only upload at 65Mbps, which would be 20TB/month.

      Assuming that he did upload the full 20TB, and all of it came from downloads (i.e., it wasn't data he created in his home and then shared), he somehow managed to download at least 37TB that didn't go back out in any way. That's actually pretty astonishing. And it means that his torrent ratio wasn't particularly good.

    111. Re:Sounds reasonable to me. by happylight · · Score: 1

      Or they'd just flat out come out and say, "We don't want your business. Please find another ISP."

    112. Re:Sounds reasonable to me. by nabsltd · · Score: 1

      No the "all you can eat" specifies one person, if you distribute plates to other persons you are breaking that. Unlimited data plan doesn't specify that.

      Yes, they do. The Verizon TOS has a clause that says you can't "distribute plates to other persons":

      You may not resell, re-provision or rent the Service, (either for a fee or without charge) or allow third parties to use the Service via wired, wireless or other means.

      Every other ISP TOS has a similar clause.

    113. Re:Sounds reasonable to me. by R.Mo_Robert · · Score: 3, Informative

      The ToS of any residential service I've ever heard of expressly prohibits "servers".

      Then you haven't heard of them all. Qwest (now Century Link, but I think the old Qwest territory is still under slightly different terms) allows servers according to their agreement (and my conversation with customer service in which I had to get a port unblocked--they're my ISP): "Service may be used to host a server, personal or commercial, as lon gas such server is used pursuant to the terms and conditions of this Agreement applicalbe to Service and not for any malicious purposes...".

      Of course, elsewhere in the agreement, it says that you need business service if you're using it for commercial purposes--but there's nothing stopping me from running small Web and mail services on my residential account for my personal use. Of course, I wouldn't really want to do much else on a typical, constrained upload-bandwidth residential ADSL account, either...

      --
      R.Mo
    114. Re:Sounds reasonable to me. by similar_name · · Score: 1

      The contract said, no servers. He put a server up. So he violated the contract. It's that easy.

      It's not really that easy. Can a cable company charge you differently based on the TV you have just because they put it in the contract. When you get a bigger TV can they charge you more? Why should they care how you watch your channels? They should just charge you for the channels.

    115. Re:Sounds reasonable to me. by spire3661 · · Score: 1

      The term 'server' is too vague as they use it and would never stand up in court considering every smartphone is a 'server' of some type. Also the main differentiator between consumer and business class is the SLA.

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      Good-bye
    116. Re: Sounds reasonable to me. by spire3661 · · Score: 4, Funny

      Minecraft says: lol

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      Good-bye
    117. Re:Sounds reasonable to me. by spire3661 · · Score: 2

      The part you italicized would NEVER EVER stand up in court. The word 'server' is too vague to be a conscionable contract term in 2013. Every Xbox360 acts as a server when playing multiplayer.

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      Good-bye
    118. Re:Sounds reasonable to me. by pixelpusher220 · · Score: 1

      So they cancelled him...and gave him a grace period to switch over before said cancellation goes into effect.

      You're running servers right now at home. We all are. He was of course doing it at a scale beyond any normal or sane definition, but the TOS specifically prohibits 'any server' not 'ungodly amounts of servers'.

      My VPN is a 'server'. My music streaming system is a 'server'. All computers are 'servers' by almost any definition.

      --
      People in cars cause accidents....accidents in cars cause people :-D
    119. Re:Sounds reasonable to me. by jedidiah · · Score: 1

      Part of "residential" use is arguably taking advantage of cloud based services. Those can involve a lot of data. It doesn't matter if the "server" is hosted at a place of business or a residence.

      No. This is just a blatant attempt to soak a certain class of customer based on some arbitrary label. Many of "the little people" are fine with this as they believe that it doesn't impact them therefore it's all good.

      "Cloud backup" would be the first thing I would do with a high bandwidth connection.

      --
      A Pirate and a Puritan look the same on a balance sheet.
    120. Re:Sounds reasonable to me. by spire3661 · · Score: 1

      THe problem is Verizon is using public right-of-way to do its business, so no they shouldnt be able to drop people on a whim.

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      Good-bye
    121. Re:Sounds reasonable to me. by spire3661 · · Score: 1

      Unconscionable contract term given the modern reality of computers, probably uneforceable.

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      Good-bye
    122. Re:Sounds reasonable to me. by Myopic · · Score: 1

      "Any sane individual realises "all you can eat" means 'all you can eat within reason'."

      We have an entire national political party which refuses to accept that "the right to [x]" means "the right to [x] within reason".

      "The right of the people to keep and bear arms shall not be infringed." So, then, suicidal high-security prison inmates have the right to keep nuclear missiles in their prison cells? WHAT PART OF SHALL NOT BE INFRINGED DO YOU NOT UNDERSTAND?

    123. Re:Sounds reasonable to me. by Myopic · · Score: 1

      Yes, but no. The guy wasn't providing internet service to his friends, he was providing access to files for his friends. They were using their own bandwidth to download those files; the man's bandwidth was only used to upload the files. The point is that his TOS doesn't allow him to provide files in that way. Also, another point is that nothing in the universe is "unlimited" so "unlimited" has to be understood in non-absolute terms. So, yeah, he was behaving unreasonably with his internet connection. He got called on it, which sucks for him, but he got away with it for a while which is pretty awesome.

    124. Re:Sounds reasonable to me. by FuzzNugget · · Score: 2

      Which is bullshit, because the only real technical difference between a server and a client is that a server is configured to generally accept incoming connections. Every server is a client, most clients are also (implicitly) servers. Multi-player games, VoIP, file transfers, VNC, etc. ... technically speaking, all of those things turn your computer into a server.

      Yes, most likely, your ISP will only baulk at it you if you have a phenomenal amount of throughput (as demonstrated by the summary), but it's disturbing enough that their ToS worded like it is, giving them carte blanche to restrict your Internet connection for using it as ... an Internet connection!

    125. Re:Sounds reasonable to me. by cp5i6 · · Score: 1

      Verizon doens't say unlimited

      the better analogy is that a rope company wants to rent out various different load rated ropes.

      you decide to rent the rope with the heaviest rated load.

      you tell the rope company that you need one 3 miles long because you wanted to lasso a satellite in space from your home on earth.


      The company is then in it's right to say "No we don't offer such long rope" or "Use the smaller rope to do something else" and in this case the rope company actually does have a 3mile long rope, but they say as part of their terms of service you have to be a business customer to use it.

    126. Re:Sounds reasonable to me. by Wandering+Idiot · · Score: 1

      It's not reasonable, if it's non-commercial use, and they advertised "unlimited" usage.

      They want to have it both ways, to say it's ulimited for marketing purposes, when there are in fact limits they just don't make available.

    127. Re:Sounds reasonable to me. by devman · · Score: 4, Informative

      Verizon didn't advertise it as 'unlimited'. I'm a FIOS customer, I checked. No where do they use the word 'unlimited'. For my particular service they describe as FIOS Internet up to 35/35.

    128. Re: Sounds reasonable to me. by devman · · Score: 1

      They don't advertise unlimited....

    129. Re:Sounds reasonable to me. by Dahamma · · Score: 1

      Well, rather than guess why not just look it up! :)

      Restrictions on Use. The Service is a consumer grade service and is not designed for or intended to be used for any commercial purpose. You may not resell, re-provision or rent the Service, (either for a fee or without charge) or allow third parties to use the Service via wired, wireless or other means. For example, you may not provide Internet access to third parties through a wired or wireless connection or use the Service to facilitate public Internet access (such as through a Wi-Fi hotspot), use it for high volume purposes, or engage in similar activities that constitute such use (commercial or non-commercial). If you subscribe to a Broadband Service, you may connect multiple computers/devices within a single home to your modem and/or router to access the Service, but only through a single Verizon-issued IP address. You also may not exceed the bandwidth usage limitations that Verizon may establish from time to time for the Service, or use the Service to host any type of server. Violation of this section may result in bandwidth restrictions on your Service or suspension or termination of your Service.

    130. Re: Sounds reasonable to me. by MouseTheLuckyDog · · Score: 1

      It is if they advertise that you can do something and the ToS prevents you from doing that.

    131. Re:Sounds reasonable to me. by UnknowingFool · · Score: 1

      What more, the 'server' definition Verizon is using in their terms is somewhat loosey-goosy..

      I don't know about your but this system:

      • 1u server acting as router and VPN server with 4 1.5TB disks
      • 1u testing server with two 1.5TB disks
      • 2u server—formerly a "colo box"—with eight 750GB disks
      • 4u Solaris/ZFS backup machine with 24 1TB disks
      • Another 4u server—houkouonchi's main server with 24 2TB disks and two 3u storage expansion units, each with 15 3TB disks.
      • 2u "Windows/miscellaneous" server with eight 1TB disks
      • Two 2u uninterruptible power supplies
      • Another 4u Solaris/ZFS server for backups with 24 1TB disks

      isn't just "a server" but many servers to me. I think most slashdotters would agree. Yes, I have a server at home running Linux but it purely for network file space and internal usage. Now if Verizon classified my dual core CPU with less than 1TB a "server" to cancel my contract, that would be another matter.

      --
      Well, there's spam egg sausage and spam, that's not got much spam in it.
    132. Re: Sounds reasonable to me. by Dahamma · · Score: 2, Insightful

      Well, "unlimited" could be open to debate on misleading advertising (though from the article it sounds like the point at which Verizon said "no way" was mention of a file/streaming server).

      But "great for games" in no way implies servers. There are many MANY games (probably the majority of online games these days) that do not run as a server. And I'd have to say 300Mbps FIOS would undoubtedly be pretty great for online games.

      Besides, it's really about just plain common sense here - they clearly don't give a shit if you are running some FPS online game in hosted mode. They care when someone streams 50+TB a month for their company's testing over a residential connection. It's morons that abuse services like this that cause them to change the policies for the rest of the normal users, usually for the worse.

    133. Re:Sounds reasonable to me. by Frosty+Piss · · Score: 1

      You, sir, are a pedantic ninny. Let's see how far that will take you with Verizon... Oh? You'll "sue" them? Will you really? Big talk from a guy with a neck beard sitting in his mother's basement wearing his mother's panties while playing WoW...

      --
      If you want news from today, you have to come back tomorrow.
    134. Re:Sounds reasonable to me. by Maxo-Texas · · Score: 1

      You are right about the definitions. However it seems pretty obvious they mean the total bandwidth consumed during a period. Otherwise their statement makes no sense.

      Consider:
          "You also may not exceed the bandwidth usage limitations that Verizon may establish from time to time for the Service"

      combined with

      They physically block you from exceeding your bandwidth

      .
      I.e. you CAN'T exceed their bandwidth. It's not physically possible per your own post.

      --
      She was like chocolate when she drank... semi-sweet at first and then increasingly bitter.
    135. Re:Sounds reasonable to me. by westlake · · Score: 1

      what part of 'unlimited' don't you understand ?

      "Unlimited Access" is a marketing legacy from the days of dial-up AOL, as the geek knows perfectly well. It implied nothing more than affordable flat rate monthly billing for a mass market consumer-grade service.

      Combine that with affordable flat rate monthly billing plans for local and regional calling plans and you had a winner.

    136. Re:Sounds reasonable to me. by pixelpusher220 · · Score: 1

      The 'fine print' has been a pedantic ninny for ages. Pointing out the hypocrisy of the people claiming to abide by their own TOS isn't a new thing...

      --
      People in cars cause accidents....accidents in cars cause people :-D
    137. Re:Sounds reasonable to me. by pixelpusher220 · · Score: 1

      Show me anything in their agreements that states x MB/GB/TB of data is the max you may consume. It's always a 'rate', not an amount.

      --
      People in cars cause accidents....accidents in cars cause people :-D
    138. Re:Sounds reasonable to me. by nitehawk214 · · Score: 2

      That makes as much sense as Bell owning everyone's telephones and renting it to them.

      --
      I'm a good cook. I'm a fantastic eater. - Steven Brust
    139. Re:Sounds reasonable to me. by Dishevel · · Score: 1

      Make sure that no matter what you keep on reaching to find some way to spread FUD about this.
      I do not work for Verizon, I do not have a Verizon cell phone and currently my ISP at Home and work is AT&T.
      But this is crap. What they did here was completely reasonable. Period.

      --
      Why is it so hard to only have politicians for a few years, then have them go away?
    140. Re:Sounds reasonable to me. by Dishevel · · Score: 1

      That is what I said.
      You can do what ever you want. Once you start getting some real massive usage though they are going to ask questions.

      --
      Why is it so hard to only have politicians for a few years, then have them go away?
    141. Re:Sounds reasonable to me. by Dishevel · · Score: 1

      No. I wont.
      Because if they call me when I start using a lot of data I am not running a server farm. So it is all good.
      If I am running servers and streaming HD video to my extended family then I would consider upgrading to a business plan anyway to get extra IPs.

      --
      Why is it so hard to only have politicians for a few years, then have them go away?
    142. Re:Sounds reasonable to me. by Dishevel · · Score: 1

      And that would be fine.
      They called and talked to him because of the extremely high usage.
      But they told him he needed to change to business or get dropped because he was running racks of servers and doing commercial grade streaming.

      --
      Why is it so hard to only have politicians for a few years, then have them go away?
    143. Re:Sounds reasonable to me. by Dishevel · · Score: 1

      You can do commercial streaming and not charge.
      Just ask YouTube.

      --
      Why is it so hard to only have politicians for a few years, then have them go away?
    144. Re: Sounds reasonable to me. by kermidge · · Score: 1

      Geek giggles indeed. And props to him for testing the limits of 'unlimited'.

      From what I got from the article, what you said is the crux of the matter, and it seems reasonable for Verizon to ask him to get their biz plan.

      However, I am continually concerned and angered by the wrong, misleading, lying use of language. When unlimited isn't unlimited, say so. I got a phone in April that advertised unlimited minutes (vox and text) for $25/mo. no contract. Sure, I had the money and paid them, only to find that 'unlimited' meant 4000 minutes. Now that's a lot if minutes, gives me more than two hours a day, which covers my greatly increased use these past months for medical and family stuff. I'm glad to get a good deal. But unlimited it is not.

      I understand a bit about the biz, and the advertising, and why things are worded as they are, but to me it doesn't excuse current practice. Somewhere, there should be prominently posted a company's contingencies or exceptions for edge cases, at the least. Simply dropping the word unlimited might be easier for the user, worse for the seller, and it would be right.

    145. Re:Sounds reasonable to me. by YoungManKlaus · · Score: 1

      on the other hand I wonder if it is even legal to have a clause like that, because essentially its all just data, and if the provider offers me unlimited data with a given bandwidth I'd expect to get exactly that and no questions asked.

    146. Re:Sounds reasonable to me. by datavirtue · · Score: 1

      Dude, Verizon doesn't give two rat farts about "word of mouth." Have you ever been a customer of Verizon? Do you understand their customer base? 200 million fucking subscribers!!!!! The only reason they don't ask for our firstborn or cuss us out over the phone is because the government grants the licenses, without which they cannot do business.

      --
      I object to power without constructive purpose. --Spock
    147. Re:Sounds reasonable to me. by daveime · · Score: 1

      Yes, "unlimited" doesn't exist because there are a finite amount of atoms in the universe.

    148. Re:Sounds reasonable to me. by chihowa · · Score: 1

      Not many providers think they need "banning" but they are a pretty easy trigger to get out of selling someone a residential service when they are clearly using it for business purposes. If you don't abuse the bandwidth, you can serve anything you want.

      Except that Comcast just started blocking inbound SMTP. Running a mail server for your own use hardly qualifies as a business purpose and there's no legitimate reason to block inbound SMTP when they're already blocking it outbound.

      (Blocking outbound port 25 cuts spam significantly and is easy to work with by relaying mail through the ISP's mail server. Blocking inbound port 25 does nothing but stop people from receiving mail on a machine run at home. It's abuse of the customer for the sake of abuse, but if I complain I'll get my connection axed.)

      --
      If you want a vision of the future, imagine a youtube comments section scrolling - forever.
    149. Re:Sounds reasonable to me. by vux984 · · Score: 1

      Which is bullshit, because the only real technical difference between a server and a client is that a server is configured to generally accept incoming connections

      Its a "business" distinction not a "technical" distinction.

      Every server is a client, most clients are also (implicitly) servers. Multi-player games, VoIP, file transfers, VNC, etc. ... technically speaking, all of those things turn your computer into a server.

      Exactly. TECHNICALLY speaking, but we aren't speaking technically. We are using a 'business' definition, not a 'technical' one.

      They aren't ever going to come after you using VNC or remote desktop. They aren't ever going

      but it's disturbing enough that their ToS worded like it is, giving them carte blanche to restrict your Internet connection for using it as ... an Internet connection!

      They hardly need the ToS to cut you off carte blanche.

      They surely already separately reserve the right to discontinue providing you service at their sole discretion. (i.e. for no reason at all.) You don't have a "right" to be their customer, and they can terminate your service for pretty much any reason as long as isn't sexual/racial/gender/ discrimination.

      The ToS is just a notification to you what sort of things they want you to know about upfront. So when they decide to restrict your service, they can point at it and say, you knew this is one of the things we're picky about. Don't act surprised.

      They could terminate your service for dating the CEOs daughter. It would be a pretty dick move, and a PR nightmare for the company... but entirely legal. Buyers and sellers are both free to choose each other. And free to reject each other. That's part of the free market.

      Besides how would you word it differently, it a way that wouldn't be just as vague and/or just as open to abuse?

    150. Re:Sounds reasonable to me. by div_2n · · Score: 1

      I'm sure it's covered in their TOS which you would invariably have to agree to in order to get the service. It might even be on the paper you sign when the installer comes to hook it up.

      Remember -- if they don't use the term "CIR" anywhere, then they are selling you best effort bandwidth. It doesn't really matter what your expectations might be.

    151. Re: Sounds reasonable to me. by spire3661 · · Score: 1

      I honestly dont know what exactly the Live fees pay for, but it sure isnt multiplayer servers.

      --
      Good-bye
    152. Re:Sounds reasonable to me. by sumdumass · · Score: 1

      Unfortunately, in their TOS available here, section 4.3 has language that specifically addresses servers. It says,

      You also may not exceed the bandwidth usage limitations that Verizon may establish from time to time for the Service, or use the Service to host any type of server.

      Now that does imply there can be limits to unlimited but specifically disallows servers of any kind.

    153. Re:Sounds reasonable to me. by SleazyRidr · · Score: 1

      Look, I hate ISPs as much as the next man, but you need to pick which battles you want to fight. You can't fight them all and if you try you just look foolish. Making up what is or isn't in the ToS isn't going to get you anywhere. If you really want to rant about ISPs I'm sure within a couple of minutes you'll find an aritcle about an ISP that actually did something unfair. Not exactly an ISP, but try this one: http://news.slashdot.org/story/13/05/24/1210203/att-quietly-adds-charges-to-all-contract-cell-plans

    154. Re:Sounds reasonable to me. by Reschekle · · Score: 1

      Check the ToS. It explicitly states that the service is subject to undisclosed data usage restrictions.

    155. Re:Sounds reasonable to me. by SleazyRidr · · Score: 2

      So, a business offers a service, but then they institute some kind of "terms" upon which they agree to provide the service. Interesting, I wonder if Verizon has a similar set of terms, to which the customers agree... Maybe they'd put it on the intnernet, the URL would probably be something like: http://www22.verizon.com/about/terms/

    156. Re:Sounds reasonable to me. by Eddy_D · · Score: 2
      "... commercial, as lon gas such server is used pursuant to the terms..."

      I'm not sure why ion gas is relevant to the conversation, anyway how do you hook up a gas server to the internet? :^)-

      --
      - I stole your sig.
    157. Re:Sounds reasonable to me. by Rene+S.+Hollan · · Score: 1

      That's interesting, since I've been sinking email for my domain at home for over a decade now. And yes, because that is clearly running a server, I've always gotten business class service from the cable companies. The DSL providers that I used in the past had loose enough terms of service that running a server wasn't an issue: I was up front about the mail and ssh servers, and all they cared about was that I didn't run an open relay (which I had no intention of doing, and appreciated when I messed up my config once and they told me).

      Though, personally, the assymetry bothers me, as it results in a "producer" vs. "consumer" divide on the 'net, which really should be about interconnectin peers -- running servers should not be an issue.

      I can even understand a provider wanting bandwidth asymetry on their last mile, and prohibiting the running of servers tends to achieve that (though game traffic bandwidth can be quite symmetric direction-wise), but it's the wrong approach, IMNSHO.

      --
      In Liberty, Rene
    158. Re:Sounds reasonable to me. by Eddy_D · · Score: 1

      Servers mean you are serving data to others, which means that you are providing a service, which means that you are probably running a business for-profit or otherwise, which means you are not a consumer and should not be paying the lower price given to the consumer user base. This is not complicated. As to the NAT, I've never heard of an ISP doing this... the ISPs I use never seemed to care how many PCs were sharing a connection via NAT/Firewall (Rogers and Shaw).

      --
      - I stole your sig.
    159. Re:Sounds reasonable to me. by nabsltd · · Score: 1

      That's absolutely true, and an ISP could strictly enforce that as part of their TOS. Like all other TOS rules, as long as you don't cause the ISP a problem, they won't enforce it.

    160. Re:Sounds reasonable to me. by Darinbob · · Score: 1

      But this situation is common. Get in an accident and your auto insurance rates go way up. Get sick and your medical insurance may go way up (sometimes even the group rate goes up for everyone). If you show up at an all-you-can-eat-buffet and stay there for 12 hours eating all day long, they'd kick you out, and this case has happened.

      Now maybe the company is wrong in making naive assumptions about what users will do, but they are perfectly allowed to drop anyone they want at any time for any reason. The user is also naive here in thinking he could get away with it.

      Maybe it's a great marketing opportunity for verizon too, probably not a lot of people realized you could get that massive amount of bandwidth on a residential plan.

    161. Re:Sounds reasonable to me. by Darinbob · · Score: 1

      You pay for water and power based on use. You will never get "all you can use" water and electricity.

      And there was a contract, even if you personally think it should not be enforceable.

    162. Re:Sounds reasonable to me. by Darinbob · · Score: 1

      Technically they could ding you for that, but practically they won't. They don't have to punish you for minor violations. I was slow getting through in intersection today and it went from yellow to red before I was out of it, but I didn't get a ticket. That does not mean that the rules of the road are null and void.

      In a highly technical sense, a web browser sometimes acts like a server in a client-server model, when in reality everyone who's not autistic knows that is not what they mean when they say "no servers" in the TOS. When they say don't sublease your internet connection they mean don't let your neighbor use it as his full time ISP for free, even if your neighbor is also your friend.

    163. Re:Sounds reasonable to me. by Solandri · · Score: 1

      Two can play that game. Unless their terms specifically stipulate some percentage of max bandwidth as a limit, your service is for up to 35 Mbps * 3600 sec/hr * 24 hr/day * 30 day/month = 10.8 TB per month up/down.

      If they want to claim that the service isn't advertised as being unlimited, then I can likewise claim the fact that they didn't advertise a limit means I'm free to use their advertised speeds to their full extent.

    164. Re:Sounds reasonable to me. by Vrtigo1 · · Score: 1

      That used to be the norm and they still do it. When my grandmother passed, we had to go through the process of shutting down all her utility accounts and discovered that she had rented a phone from them back in the 70s and was still doing so. Granted, this was back maybe 6-7 years ago, but I have no reason to believe they've stopped renting phones since then.

    165. Re: Sounds reasonable to me. by MindlessAutomata · · Score: 1

      If you're hosting your own private game of counterstrike on your own computer, you are running a server.

    166. Re: Sounds reasonable to me. by Sardaukar86 · · Score: 1

      Huh? how does that follow? You're talking like hosting game servers? "Great for games" doesn't mean hosted MMPG's or whatever, I don't even see how that's implied. Still, I'm on the consumer's side on this. I don't particularly feel love for Verizon when they advertise "unlimited" yet cut you off regardless. I've about had my fill of false advertisers and other liars.

      I may well be wrong, but what I took from that was an illustration of the 'splitting hairs' component of an argument over what constitutes a server and what does not.

      --
      ..Mullah or Pope, Preacher or Poet, who was it wrote: "Give any one species too much rope and they'll fuck it up"?
    167. Re:Sounds reasonable to me. by petermgreen · · Score: 1

      mmm, buisness "broadband" is only a small step up (if any) from home "broadband", mostly just a lifting of restrictions and a higher pricetag.

      If you want a dedicated connection to the ISPs core network and then agreements that they will as far as reasonably practical run an uncongested core network and uncongested links to their upstreams and peering points then you can get that but expect to pay a hell of a lot more for it than you would pay for buisness broadband.

      --
      note: i'm known as plugwash most places but i screwd up registering that here somehow in the past and now can't register
    168. Re:Sounds reasonable to me. by TapeCutter · · Score: 1

      how do you hook up a gas server to the internet?

      With a tube.

      --
      And did you exchange a walk on part in the war for a lead role in a cage? - Pink Floyd.
    169. Re:Sounds reasonable to me. by hjf · · Score: 1

      My dad repairs electronics. He's a service rep for several brands, and it's amazing how much people feel they're being ripped off because they bought this stereo and it burned when using it at a party! at 100% volume for several hours straight. Same analogy. You can get a stereo, play it as loud as you want for a few songs, but eventually you have to turn it down. Do you need it to be LOUD for hours every night? Get a Pro Audio system. The kind DJs use. There's a reason why they have such big, heavy and expensive boxes. Your stereo is supposed to be used at home, not at a party with 300 people.

    170. Re:Sounds reasonable to me. by Antibozo · · Score: 1

      what part of 'unlimited' don't you understand ?

      The part where it's limited by definition by having a 300 Mb/s downstream bandwidth. Clearly it is not in any sense "unlimited".

      And then there's the stuff everyone else has already said regarding Verizon ToS, which is true.

    171. Re:Sounds reasonable to me. by hjf · · Score: 1

      While I don't agree with "mangling" a user's connection, I completely agree with blocking outbound TCP port 25 in residential connections. My ISP used to have an option in the web management of my account that let me enable it at my own risk. They ended up removing it and you can only connect via their own SMTP server.

      You can still use SMTP in non-standard ports, OR use SSL/TLS for SMTP which doesn't run on port 25.

    172. Re:Sounds reasonable to me. by TapeCutter · · Score: 1

      The company is using the word 'server' in a business sense, not a technical one that relies on which way you look at traffic. Just like the company's advertising has a poetic definition of 'unlimited'. The user has created his own definition of 'residential', which happens to be at odds with the definition used by the terms of service, and more importantly, common knowledge. - What we are all really talking about here is "fairness", both sides are twisting words to suit themselves but it seems to me the customer is the one being "unfair" because he is twisting the definition of a "residential" internet service, which is what they sold him. IMO, he should stop being a dick, get a business account, and put that all that wasted energy into something useful.

      --
      And did you exchange a walk on part in the war for a lead role in a cage? - Pink Floyd.
    173. Re:Sounds reasonable to me. by bmo · · Score: 1

      >all you can eat buffet

      YOU BE HERE FOUR HOUR! YOU GO HOME NOW!

      https://www.youtube.com/watch?v=vAkXPpBnSkM

      --
      BMO

    174. Re:Sounds reasonable to me. by klui · · Score: 1

      Sonic.net allows servers for their residential plans.

    175. Re:Sounds reasonable to me. by JWSmythe · · Score: 1

          Yup, yup, and yup.

          I had RoadRunner a long time ago. I had a Linux firewall box between the modem and my switch that ran the house. At the time, you were allowed one machine. This was before the plethora of consumer NAT boxes hit the market.

          Their DNS servers were awful at the time. Literally, 10 to 15 seconds to get a simple name resolution for popular sites.

          I started up bind on the firewall, because the other machines were up and down all the time. I just started it, and didn't think much more about it. That was intentional, usually because I was making changes all the time. :) After a couple weeks, I found my connection was down. I called support, and after a long phone call they finally told me my account was suspended for a violation of the ToS. It took a few more phone calls to find someone who knew why.. They found that I was accepting connections on port 53 and cut me off. Their logic was "It's a server. Buy commercial service, or it stays off.". My logic was "This is the fix to make the service work right". I lost.

          I finally agreed to stop bind, and they had my residential service back on the next day {sigh} I ended up setting up a box at work to resolve from. At least they weren't blocking it from leaving their network.

          I've heard of people getting cut off for having consumer NAT boxes listening on port 80, even though it was just the management interface for the box.

          It seems they've all softened the rules, but ya, if you say "I'm running servers from here", that's a huge red flag and they will say "You need commercial service."

          What the hell is he doing with 209TB and racks of machines anyways? It sounds like he's downloading all the porn on the Internet repeatedly.

      --
      Serious? Seriousness is well above my pay grade.
    176. Re:Sounds reasonable to me. by Maxo-Texas · · Score: 1

      As I said, It's clear to me they are using bandwidth to mean consumption of your bandwidth during a period.

      You can't violate a rate that they control (and really that is controlled by those upstream of them too).

      You can violate their consumption limits unless they cap them.

      Be legalistic all you want- it doesn't matter- they'll call you up and cut your service.

      --
      She was like chocolate when she drank... semi-sweet at first and then increasingly bitter.
    177. Re:Sounds reasonable to me. by rwa2 · · Score: 1

      Yeah, you're right, and they did block outgoing smtp. I had to configure an authenticated ssl/tls smarthost to send mail.

      But I did want to be able to receive mail direct to my host, so that was another reason to go with Business FiOS. And it wasn't really much more expensive.

      My biggest complaint about FiOS was that it would die after a 30-minute neighborhood power outage, even with though my ONT and all my local gear was on UPS. Something upstream had a crap battery. This was during the snowmaggedons, when we had a couple of week-long outages every other year, and a handful of hours-long outages as well throughout the year.

    178. Re:Sounds reasonable to me. by nitehawk214 · · Score: 1

      That was my point. It was simply a way to suck money out of customers while providing no service.

      --
      I'm a good cook. I'm a fantastic eater. - Steven Brust
    179. Re:Sounds reasonable to me. by FuzzNugget · · Score: 1

      This is misleading. He wasn't subletting connectivity to anyone by bridging a bunch of open APs or wiring his connection over to his neighbors on a downstream NAT, he was running a number of typical services on his one connection to share files with friends and family ... y'know, like you do with an "Internet connection".

      Admittedly, he did use an amazing amount of throughput, which is obviously what got Verizon's attention, but they really ought to just come out and say that the real reason is the phenomenal amount of data he was pushing around instead of just using some ToS bullshit as a scapegoat.

    180. Re:Sounds reasonable to me. by drkim · · Score: 1

      "This is the most blatant case of false advertising since my suit against the movie 'The NeverEnding Story.'"

      --Lionel Hutz

    181. Re:Sounds reasonable to me. by Theranthrope · · Score: 1

      Ferengi Rule of Acquisition #17: "A contract is a contract is a contract... but only between Ferengi."

    182. Re:Sounds reasonable to me. by bkcallahan · · Score: 1

      Yes, because he'd be limited to one account. I'm sure his family would let him use theirs. Just open 100 new Netflix 30-day trials.

    183. Re:Sounds reasonable to me. by DQKennard · · Score: 1

      But the point of what he was doing appears to be that *he* was providing the "cloud" to *others*. That certainly goes beyond the scope of a "residential" service -- regardless if he was doing it for free or to make money.

    184. Re:Sounds reasonable to me. by Sir_Sri · · Score: 1

      As I pointed out, they actually do provide a service with it. They own it, so repairs are free, and because it's a public (i.e. government owned) corporation, service happens quickly with someone who actually knows what he's doing.

      The downside of course is that you are paying for something that you might not ever need. It depends a lot on your financial situation and risk tolerance. If your water heater can be replaced for 300 dollars that's different than 1300 too. Depends on a lot of factors.

    185. Re:Sounds reasonable to me. by fuzzy2k · · Score: 1

      i have no sympathy for them. they can rot in hell.

      You and me, both, but not because of this story.

      --
      --- Say something clever. Pretend it was me. Thanks.
    186. Re: Sounds reasonable to me. by Dahamma · · Score: 1

      You probably voted for Bloomberg.

      Who? Do you mean that guy in New York? I suppose you are either from another country and think he was in some US national election, or one of those New Yorkers who thinks the world revolves around them...

      Now it does not mean unlimited .."BUT"..it is supposed to mean no limit regardless,even if he wanted have servers.

      Not sure what that sentence is even supposed to mean as it's internally contradictory. But as far as not allowing servers, IT'S SPECIFICALLY STATED IN THEIR AGREEMENT: You also may not exceed the bandwidth usage limitations that Verizon may establish from time to time for the Service, or use the Service to host any type of server. Violation of this section may result in bandwidth restrictions on your Service or suspension or termination of your Service.

      Clearly there was a reason your posters are already downmodded by default...

    187. Re:Sounds reasonable to me. by Samizdata · · Score: 1

      ...actually, the ToS specifically says in section 4.3:

      Restrictions on Use. The Service is a consumer grade service and is not designed for or intended to be used for any commercial purpose. You may not resell, re-provision or rent the Service, (either for a fee or without charge) or allow third parties to use the Service via wired, wireless or other means. For example, you may not provide Internet access to third parties through a wired or wireless connection or use the Service to facilitate public Internet access (such as through a Wi-Fi hotspot), use it for high volume purposes, or engage in similar activities that constitute such use (commercial or non-commercial). If you subscribe to a Broadband Service, you may connect multiple computers/devices within a single home to your modem and/or router to access the Service, but only through a single Verizon-issued IP address. You also may not exceed the bandwidth usage limitations that Verizon may establish from time to time for the Service, or use the Service to host any type of server . Violation of this section may result in bandwidth restrictions on your Service or suspension or termination of your Service.

      I wonder how this would work with a Fon Linus plan.

      --
      It's not the years, honey, it's the mileage. - Colonel Henry Walton Jones, Jr., Ph.D.
    188. Re:Sounds reasonable to me. by ttucker · · Score: 1

      Business service is almost the same price anyways.

      Get off the crack, dude.

      I have had the opportunity to buy business grade cable (I use it at home, it is $15/month more than regular cable), and business grade DSL, which costs about the same unless you want a static IP. If your experience differs, I suggest you search for a different provider (or start smoking crack).

    189. Re:Sounds reasonable to me. by ttucker · · Score: 1

      If their intent was to block anything that could technically be considered a server, they would merely drop all incoming syn packets...

      We both know what they are talking about, no matter how dumb one or the other of us plays.

    190. Re:Sounds reasonable to me. by Kal+Zekdor · · Score: 1

      The "(most)" in my comment was referring to utility companies granted a government monopoly. I tend to have a problem with that in the first place, but that's another discussion. Things certainly get murkier when the city or state decides that no one else can do business in that sector. If that sector is a "necessary good or service", then the company is mandated to make service available to all. The problem is we start getting into murky semantics as to what's necessary, and what's available.

      I have no idea if Verizon Internet (which is different than Verizon Phone in this case) is considered a utility in regards to the original story, and if it is, whether making available a "business" plan for him is enough to meet their requirements. But questions about utility practices are probably best directed at your city hall, because they certainly don't follow 90% of "normal" business rules.

    191. Re:Sounds reasonable to me. by Kal+Zekdor · · Score: 1

      I'm probably going to regret replying to this. AC + caps everywhere + anti-corporate screed probably adds up to a big pile of flamebait. Please prove me wrong.

      Anyway, I do agree with some things that you said. The no-servers clause they have is a bullshit loophole they added but only enforce when they need leverage. But, that's a net neutrality issue, and doesn't really have much relevance here. Support net neutrality and that problem goes away.

      As for Verizon Internet as a Utility. Firstly, I don't know if they're considered a Utility in the original story. If not, the point is moot, as they're not bound by all the special regulation of a Utility, and have the right to refuse service. The power and water companies in your example are considered public utilities, and hence are treated differently. They do not have the right to refuse service, as normal companies do. (Why do you think I said "most" companies in my original comment? Utilities are a jumble of red tape and backroom deals.) However, even if Verizon Internet is considered a Utility there, then they only need to comply with local regulations regarding equal access, which they probably did by offering him a business plan. As you put it, only the rule of law is important here. If they obeyed that law, where's the problem?

      I'd also like to point out that no one, including large companies, can simply "change" contracts at will. A contract is a binding agreement between two (or more) parties, and can only be changed with the consent of those involved. Large companies do, however, have a larger bargaining power when it comes to making these contracts, as they don't need everyone's business, while they certainly want it. If you don't like their contract, propose a counter offer, or walk away. This is simple and emergent from the factors involved. There is nothing evil here.

      The original story had nothing at all to do with the service they advertised. It was simply a customer costing them 3000 times more than average, and them cutting him loose in a manner according to their contract and local regulations. Nothing more, nothing less. He got the service he paid for, clearly. There was no throttling, no data caps, no usage charges. His service was the unlimited service he originally paid for. Verizon just decided that they no longer wished to offer him that service, as is their right. (Again, barring any utility regulations. I have no knowledge of these in the given jurisdiction.)

      There is one thing about your post that really struck me. It's the main reason I'm replying. You said a sole proprietorship exists as a "natural right", but a corporation does not. I'm very curious about your meaning in this. How is a corporation inherently different than a sole proprietorship? Both exist as societal constructs. What about partnerships? Do they exist as a natural right? How about a corporation with only one person? I run a small corporation with 2 other officers and 1 employee. Because we're incorporated, do we not have a right to do business in your eyes? A corporation is made of people, run by people. It is merely a form of organization. The people running a corporation do not lose their inherent rights just because they are part of a corporation. That is to say, corporations have just as much right as a sole proprietorship to discriminate, by whatever criteria they decide. There is no law saying a corporation can't pick a group that the owners don't like and refuse to do business with them (not that I'm advocating one does as such), it's just generally not a good idea because of bad press. Of course, there are exceptions such as equal banking and housing laws, but those are specific regulations (good ones), and not the general law. A corporation is in essence no different than a sole proprietorship, just run, taxed, and registered differently. (Also losses are handled differently, as a sole proprietorship is inextricably linked to the owner whereas a corporation is not.) This is not an attack, mind you, I am legitimately curious as to your thoughts on the matter. Sorry for the long post, in particular this last paragraph.

    192. Re:Sounds reasonable to me. by jakimfett · · Score: 1

      Or your ISP owning your cable box and renting it to you. Or your cell provider subsidizing (renting...) your cell phone to you until it's paid off. Oh, wait...

      There are always people who will prefer to pay $10 extra per month than shell out $100 at the start. In fact, some of them do it because they don't *have* an extra $100, or $300-500 in the case of a water heater.

      --
      Bits of code, random ramblings: jakimfett.com
    193. Re:Sounds reasonable to me. by jakimfett · · Score: 1

      This wasn't a whim. He violated their TOS, and openly admitted to doing so.

      Here's a car analogy. As a licensed driver, I can use the (county maintained) road that runs in front of my house. There's no law saying I can't drive it more than a certain number of times. I drive it about twice a day, sometimes three or four if it's time for a grocery store trip, and I didn't do it on my way home from work. This is fairly normal for everyone living on this road.

      Now, say that 24 out of 30 days, I'm driving up and down the road. I'm also inviting my friends over, and they all drive up and down the road. We collectively average 2000-3000 trips up and down the road in a single afternoon, and we do this for several months, just to see if the county will do something

      At some point, the county *is* going to ask me to stop using their (public) road this way. If necessary, they'll pull out some old regulation that prohibits groups larger than a certain size from congregating on public roads, or something. They aren't "abusing" their power. They're dealing with excessive and intentionally wrong activities.

      --
      Bits of code, random ramblings: jakimfett.com
    194. Re: Sounds reasonable to me. by tjbenator · · Score: 1

      Unless you're playing some old Warcraft 2 or Duke Nukem game, the games today don't require you to start-up and host the server side anymore. The only recent game I can think of that did this was Terraria which isn't even developed for anymore.

      Terraria is still being developed: http://www.terrariaonline.com/threads/1-2-preview.100509/

  2. Misleading Title by Anonymous Coward · · Score: 4, Informative

    FiOS user finds how to violate TOS

    1. Re:Misleading Title by homey+of+my+owney · · Score: 5, Informative

      Right. In fact the user did not find what the title claims. He found the point at which they would ask WTF. And it turns out TF was that he was doing something the TOS said he couldn't. Nice job misleading.

    2. Re:Misleading Title by Kjella · · Score: 1

      Right. In fact the user did not find what the title claims. He found the point at which they would ask WTF. And it turns out TF was that he was doing something the TOS said he couldn't. Nice job misleading.

      Do Verizon care if you run a piddly little server that doesn't even use 1GB/month? No. They cared because he used 77TB, himself admitting to violating the ToS was just a free confession they could hang him by. If he'd said "none of your business" they'd just have to search the ToS a little harder, you're confusing the ends with the means.

      --
      Live today, because you never know what tomorrow brings
    3. Re:Misleading Title by camperdave · · Score: 1

      Right. In fact the user did not find what the title claims. He found the point at which they would ask WTF. And it turns out TF was that he was doing something the TOS said he couldn't. Nice job misleading.

      Um... not quite. It was the uncharacteristic bandwidth that lead to the admission by the user that he was running servers. Verizon had no clue about that up until that point. Besides, server usage would be affecting the upload bandwidth moreso than the download bandwidth.

      --
      When our name is on the back of your car, we're behind you all the way!
    4. Re:Misleading Title by homey+of+my+owney · · Score: 1

      Actually, I'm not. You're confusing ethical with legal. Do you work on wall street by any chance?

    5. Re:Misleading Title by gl4ss · · Score: 1

      I think the guy should be in the clear. He obviously wasn't running a commercial or industrial service. He was skirting the border there, but he didn't cross it. The summary at least does not imply he was charging for use of his servers to the friends and families and personal use.

      He is not a customer that an ISP wants, but everyone gets customers like that. They should turn this around and say, "Hey, look at what you can do with our service. You can run servers for your own data and be faster than other commercial services.*"

      *Only good for non-commercial uses.

      " You also may not exceed the bandwidth usage limitations that Verizon may establish from time to time for the Service, or use the Service to host any type of server. Violation of this section may result in bandwidth restrictions on your Service or suspension or termination of your Service."

      it's there so they can kick off people who cost more to them than the service brings in money. the guy probably said on the phone "servers" - and anything that responds to an outside query is a server anyways, so it's weasel wording.

      http://my.verizon.com/central/vzc.portal?_nfpb=true&_pageLabel=vzc_help_policies&id=TOS

      NOW.. do they have a link to that on the page they sell the service on? fuck no... I doubt the guy even knew that "server" was against the TOS.

      --
      world was created 5 seconds before this post as it is.
  3. Sweet by bhlowe · · Score: 5, Interesting

    So switch to the business plan. Jeeze, still a super deal. I have Comcast business and its worth the extra $50/mo for static IPs and much higher bandwidth.

    1. Re:Sweet by Assmasher · · Score: 2

      Exactly, I get 100 mbps, unlimited, and static IP for $122/month (that's a good price in my area.)

      --
      Loading...
    2. Re:Sweet by jtownatpunk.net · · Score: 5, Interesting

      If only it was always that easy. Comcrap put me on 6 months of "probation" a couple years ago. "You're moving too much data. If you don't stay below 250 gigs per month, we're shutting off your service and blacklisting you for a year." This was their first contact so I figured no biggie. Let's just switch me to a business account. What's the monthly limit on those. "I don't have information on business plans but you can't switch because you're on probation. Call back in six months."

      That's when I realized ISPs don't want you to pay for the data you move. They want you to pay for data you don't move. They want a bunch of octogenarians who fire up the computer once a week to check their email for pics of the grandkids.

      They quietly stopped enforcing the 250 gig cap around the time my probation was up so I'm back to my old patterns on the normal residential account. If they'd been smart enough to let me switch to business class service instead of spanking me like a child, they would have been collecting more money all this time.

    3. Re:Sweet by Anonymous Coward · · Score: 1
      This is really why I went with Comcast business class when we moved. I knew about all the games that happen on residential lines, having had residential service before. The business class gives me a consistent speed, (none of that power boost crap) no resetting connections when torrents are running, no degradation of VoIP connections, and it just works. If there's an outage, it lasts maybe a couple hours.

      Honestly, I don't know why more power users don't just get a business class connection, unless they like playing all those stupid games with the ISP.

    4. Re:Sweet by gl4ss · · Score: 1

      So switch to the business plan. Jeeze, still a super deal. I have Comcast business and its worth the extra $50/mo for static IPs and much higher bandwidth.

      I doubt the business plan would let him move that much data without charging more extra than fifty bucks. they could for example label the excessive use as "harming other users" and either cut or charge more.

      --
      world was created 5 seconds before this post as it is.
    5. Re:Sweet by camperdave · · Score: 1

      He was on a business plan before. Verizon upgraded the services or plans, adding the 300Mb/s service. When they did so, the price of the lower speed (150mb/s) was cut in half for residential service. However, the price remained the same for business service. So, he switched to a residential plan because it is $200/month cheaper. I doubt there's anything more than a flipped bit on the accounts database in terms of the service. Anyone from Verizon, or in the know about such things, want to chime in on whether a business FiOS link is on different equipment than residential FiOS?

      --
      When our name is on the back of your car, we're behind you all the way!
    6. Re:Sweet by TheDarkMaster · · Score: 1

      Well said, AC.

      --
      Religion: The greatest weapon of mass destruction of all time
    7. Re:Sweet by dwye · · Score: 1

      Honestly, I don't know why more power users don't just get a business class connection, unless they like playing all those stupid games with the ISP.

      And you just answered your question. They think that they are smarter than a company that employs dozens of people just as smart and knowledgeable as they are.

      Seriously, the TOS ban on running a server on a residential account is close to universal; he had no excuse, even if "Well, I didn't read the contract, first" was ever a valid defense.

    8. Re:Sweet by Myopic · · Score: 1

      "Well, I didn't read the contract, first"

      Of course it's valid. For a contract to be binding there must be a 'meeting of the minds' so that both parties understands the agreement. If one party writes a contract that is difficult/impossible for laypeople to understand, and the other party doesn't even read it, then it's not a valid contract. ...and that was true for hundreds of years in our legal tradition, until sometime in the 1970s or 1980s. Now it's false. Now you don't even have to be aware of the contract for it to be enforced against you,

    9. Re:Sweet by SleazyRidr · · Score: 1

      We need a story about your experience, so people won't have to get upset about Verizon enforcing their ToS like they are now.

    10. Re:Sweet by Myopic · · Score: 1

      Yes. That's right. None of those were valid contracts until sometime during your lifetime (probably, depending on your age). It shouldn't shock you that a contract is invalid if someone doesn't read it. Of course that isn't a valid contract! He didn't even read it how could it be valid?!

      And that is how it should be, and that is what we should go back to. Absent a contract, the law applies. That is how most interactions should be governed, by the law not by private contract, with the exception of times when two knowledgeable consenting adults have a meeting of the minds and establish mutually understood conditions, bound by contract. Except in those exceptional circumstances, with a high bar for validity of a contract, laws should rule.

  4. but the sign says all you can eat by Anonymous Coward · · Score: 3, Funny

    Arrr, tis no man but a remorseless downloading machine.

    1. Re:but the sign says all you can eat by greg1104 · · Score: 1

      His problems really started after he took the steam tray.

  5. should of just told him... by kcmastrpc · · Score: 4, Funny

    netflix.

  6. On the other hand... by Frosty+Piss · · Score: 2

    User violates ToS and gets called on it. This is news?

    Now, if he had NOT been running all those services for friends, if he himself just liked to stream 200 different movies on his 30 TVs, and download copious quantities of non-copyright infringing torrents for his "library", maybe that would be a different story.

    --
    If you want news from today, you have to come back tomorrow.
    1. Re:On the other hand... by Frosty+Piss · · Score: 1

      The reason he got slapped for a ToS violation is because he said "server" while talking to a rep ... They are trained that "server" = "bad", and there's no talking to them once that word comes up.

      They are probably trained that running a server on a HOME account is almost always contrary to the terms that the user agreed to when signing up for the HOME plan...

      I can't wait for FiOS to come to my area, right now I have Comcast Business at my home because I wish to run a server for various purposes (nope, I let Google handle my domain email, though there are other options). Comcast has ZERO issues with my usage becasues - guess what? - I'm not violating the ToS since I have a BUSINESS plan.

      --
      If you want news from today, you have to come back tomorrow.
    2. Re:On the other hand... by tippe · · Score: 3, Insightful

      No, violating the ToS isn't newsworthy in itself, but the way in which he did it certainly is. I find it incredible that someone was actually able to consume 77TB of bandwidth in a month on a residential connection. That would have been inconceivable even a short while ago. Maybe in a couple of years this sort of thing will become mundane, but at the moment it's quite impressive regardless of how it was done, and certainly deserves to be mentioned on a site that supposedly caters to nerds.

      Maybe you just aren't nerdy enough to appreciate this and should hand in your nerd card.

      I suppose it's also possible that you are some sort of super-nerd that does this kind of thing regularly and has become so jaded that you won't be impressed until someone streams petabytes of data to their smart watch in less than 10 minutes. If true, prove it, then I'll hand you my nerd card...

    3. Re:On the other hand... by idontgno · · Score: 1

      TBH, while the number is pretty big, it's not as if it's some kind of e-peen we're all supposed to be breathlessly impressed with.

      In case you hadn't noticed it, he was running his own ad-hoc ISP over it. He was running his own content hosting network (without a CDN, mind you).

      He set up the electronic equivalent of a unlicensed public house on leased land and the landlord called him on it. The landlord noticed because he had a lot of foot traffic in and out of the "house". But it's neither particularly smart ("Derp, running a dive bar isn't permitted in residential zoning?") or impressive (cuz, you know, if terabytes transferred mattered, I know of a lot of oldsk00l botted warez hosts that moved that much data back in the day).

      --
      Welcome to the Panopticon. Used to be a prison, now it's your home.
    4. Re:On the other hand... by Frosty+Piss · · Score: 1

      Point being...

      No, A/C, the point being he violated the ToS, so they called him on it. It's really that simple.

      --
      If you want news from today, you have to come back tomorrow.
    5. Re:On the other hand... by rnturn · · Score: 1

      I might have to reconsider allowing Comcast into the house if this is true. (That servers are allowed, that is.) When they started offering internet access in our neighborhood (years ago) they were a**holes about servers and port filtering as though their customers were all going to set themselves up as professional spammers.

      Having a business account wasn't always a guarantee of being allowed to operate servers with the ISPs in our area. I gave up arguing with one potential ISP that would not allow servers about why one would really need a business account with static IP address if it they weren't going to be associated with servers. It was like talking to a wall.

      --
      CUR ALLOC 20195.....5804M
    6. Re:On the other hand... by tippe · · Score: 1

      Yes, I understand that he wasn't alone at transferring all of that data; that wasn't my point. My point was that regardless how it was done, it's noteworthy that he was able to do it over a regular *residential* connection (yes it's FIOS, but it's still a regular consumer-grade service that anyone could sign up to for a reasonable amount of money per month). My point was that this was undreamed of just a short while ago.

      I know of a lot of oldsk00l botted warez hosts that moved that much data back in the day

      Over a residential connection?? 77TB is an average of 250Mbps continuously over a month. I find it very hard to believe that anything close to this rate was possible for a residential connection "back in the day", whenever that was.

    7. Re:On the other hand... by Frosty+Piss · · Score: 1

      Christ, it's an argumentative 19-20-somthing! RUN!

      You're a moron, but at your age, that is to be expected.

      --
      If you want news from today, you have to come back tomorrow.
    8. Re:On the other hand... by DerekLyons · · Score: 1

      I find it incredible that someone was actually able to consume 77TB of bandwidth in a month on a residential connection.

      You find it incredible that a small ISP (which is essentially what he was running) that's streaming video to (I presume) most of it's users (from the sound of it) consumed 77TB of data in a month? The person who needs to have his nerd qualifications rechecked isn't the OP.

    9. Re:On the other hand... by Eddy_D · · Score: 1
      77TB? inconceivable!

      Sorry, just had to do it. :^)-

      --
      - I stole your sig.
  7. Think of Verizon's position by SirGarlon · · Score: 4, Interesting

    I think "WTF are you doing consuming 77 terabits a month" is a legitimate question. I read TFA yesterday and I realized that Verizon probably can't afford to have a whole lot of users chewing up that kind of bandwidth. Asking him to switch to business service does not out of line to me, considering that he's running these servers for business use.

    Note, also, they handled this with a short phone call rather than a nasty-gram or just cutting off his service without warning. That's more courtesy than I'd expect from a big ISP, given some of the horror stories I've heard.

    --
    [Sir Garlon] is the marvellest knight that is now living, for he destroyeth many good knights, for he goeth invisible.
    1. Re:Think of Verizon's position by dmbasso · · Score: 1, Interesting

      I think "WTF are you doing consuming 77 terabits a month" is a legitimate question. I read TFA yesterday and I realized that Verizon probably can't afford to have a whole lot of users chewing up that kind of bandwidth.

      Then perhaps don't call it "unlimited"...

      Asking him to switch to business service does not out of line to me, considering that he's running these servers for business use.

      It is not really clear, but it seems he's not charging anything for the services, so no business here.

      Note, also, they handled this with a short phone call rather than a nasty-gram or just cutting off his service without warning. That's more courtesy than I'd expect from a big ISP, given some of the horror stories I've heard.

      True.

      --
      `echo $[0x853204FA81]|tr 0-9 ionbsdeaml`@gmail.com
    2. Re:Think of Verizon's position by Frosty+Piss · · Score: 1

      It is not really clear, but it seems he's not charging anything for the services, so no business here.

      You're being disingenuous, you know this is not a home use. And, whether or not he is "charging" does not define a "business" use.

      But really, the bottom line is that he agreed to the terms of a CONTRACT that almost certainly disallow this type of activity, to really "limited" or "unlimited" is irrelevant.

      --
      If you want news from today, you have to come back tomorrow.
    3. Re:Think of Verizon's position by Nadaka · · Score: 5, Informative

      The ToS for residential service forbids running of servers. He was violating the ToS. Sure, he got noticed because he was using a lot of data. But that isn't why they are terminating service.

    4. Re:Think of Verizon's position by the+eric+conspiracy · · Score: 2

      They didn't say they don't allow that kind of usage. They said they don't allow servers (it's right in the TOS).

    5. Re:Think of Verizon's position by Reschekle · · Score: 4, Informative

      No, they don't.

      http://www22.verizon.com/home/fios-fastest-internet/fastest-internet-plans/

      Go find the word 'unlimited' on that page.

      In the ToS, they specifically mention that excessive use is a reason to boot you off.

      http://my.verizon.com/central/vzc.portal?_nfpb=true&_pageLabel=vzc_help_policies&id=TOS

    6. Re:Think of Verizon's position by SirGarlon · · Score: 1

      When Verizon advertises in my state, they advertise unlimited *residential* service. Then the ToS go on to explain what residential service is. It so happens I am a Verizon customer (not a fanboy, though doubtless I'll be accused as such) so I've read those ToS. To put it bluntly, I think their definition of "residential" service is extraordinarily narrow, and boils down to incoming HTTP and POP/IMAP only, plus a small volume of outgoing SMTP. I half expect to get a phone call from them some day myself for stepping out of bounds. Running a rack of VPN servers is clearly outside their definition.

      Where I think Verizon is being misleading is not with the word "unlimited," but when they use their definition of "residential" and still call it "Internet." Internet to me means any and all protocols I want, bidirectionally. According to Verizon, that's "business" service.

      --
      [Sir Garlon] is the marvellest knight that is now living, for he destroyeth many good knights, for he goeth invisible.
    7. Re:Think of Verizon's position by Reschekle · · Score: 1

      Please provide a link to or scan of Verizon's marketing materials describing any of their FiOS internet plans as having unlimited data usage.

    8. Re:Think of Verizon's position by Zordak · · Score: 1

      Words have both meaning and context. "Unlimited" in a service contract does not mean "mathematically infinite." Ordinary people understand that, pay for their "unlimited" internet service, and happily use it to their hearts' content as much as they want for ordinary, consumer-grade internet operations. Want to watch streaming HD video, all day, every day? Go for it. You won't use nearly as much bandwidth as this guy did. How else would you have Verizon inform people, in a simple, understandable way, that they are providing internet service with no arbitrary usage caps as long as you aren't trying to host google.com? And how are they not within their rights to say, "We haven't charged you extra for your abuse of our 'unlimited' internet service (it is "unlimited" after all), but if you keep it up, we will refuse to provide you service in the future"? Should they be compelled to do business with everybody?

      What this guy did is analogous to going into an "all you can eat" restaurant, filling up buckets full of food, and standing on the sidewalk outside selling it---and then complaining when they ask you to leave. It's the kind of thing that smarmy, basement-dwelling geeks do when they pretend to not understand what a word means because technically it has a different definition in a different context. It's also why they can't get dates.

      --

      Today's Sesame Street was brought to you by the number e.
    9. Re:Think of Verizon's position by Reschekle · · Score: 5, Informative

      Verizon doesn't call their plans unlimited.

      http://www22.verizon.com/home/fios-fastest-internet/fastest-internet-plans/

      No mention of any unlimited plans.

    10. Re:Think of Verizon's position by alen · · Score: 2

      no, its perfectly clear
      home internet use is sold to access services hosted by someone else
      this guy was hosting his own services

      the unlimited data is unlimited data accessing hosted services. if you want to host your own services buy the business class service

    11. Re:Think of Verizon's position by Frosty+Piss · · Score: 1

      So by your logic...

      No, that's not "my logic" at all.

      To any reasonable person, what this guy is doing is not "home use". He's providing business level services to people outside his home and outside his family.

      But this is irrelevant, because it's contrary to the contract that he himself agreed to.

      --
      If you want news from today, you have to come back tomorrow.
    12. Re:Think of Verizon's position by camperdave · · Score: 1

      He violated the TOS by running servers. Verizon is right as much as I hate to admit it.

      Verizon upgraded the service in the area and cut residential pricing, but left business pricing the same. The user WAS on business, but switched to the identical residential service to save $200/month. Had Verizon cut the business prices like they cut the residential prices, he probably would have stayed on the business plan.

      --
      When our name is on the back of your car, we're behind you all the way!
    13. Re:Think of Verizon's position by Myopic · · Score: 1

      There are a limited number of photons in the universe. So what is your understanding of "unlimited"?

    14. Re:Think of Verizon's position by Nadaka · · Score: 1

      They don't define server, So xbox may or may not count. Arbitrarily.

    15. Re:Think of Verizon's position by KiloByte · · Score: 1

      Anything up to transferring data at the link's speed 24/7, ie, as much as it's physically possible. Anything else is an artificial limit.

      I'm not saying I disagree with such artificial caps, as in this case it makes sense, but such such a cap needs to be included in advertising materials. You're not allowed to lie just because the competition lies as well.

      --
      The creatures outside looked from Alt-Right to Antifa; but already it was impossible to say which was which.
    16. Re:Think of Verizon's position by amiga3D · · Score: 1

      I don't know that they are wrong but I know he is. This is one of the few times I've ever agreed with the ISP on one of these issues. The guy is violating the TOS. He's way past anything reasonable.

    17. Re:Think of Verizon's position by KiloByte · · Score: 1

      Feeling he's reasonable or not doesn't matter: the line was advertised as unlimited, but it was not. So even though I do agree allowing such usage for cheap is not sustainable, it must be written in the contract, and more important, in advertising.

      --
      The creatures outside looked from Alt-Right to Antifa; but already it was impossible to say which was which.
    18. Re:Think of Verizon's position by Myopic · · Score: 1

      Fair enough, and totally agreed. Well put.

    19. Re:Think of Verizon's position by girlinatrainingbra · · Score: 1

      You're right that they don't call the plans unlimited in this particular ad. The only mention of "limit" on that page is as "limited-time offer" multiple times and then one time They tell you to "So go ahead and push your devices to their limits and never skip a beat."

      They also say


      Connect all your devices and push them to their limitsâ"this speed won't let you down.

      So they can't complain if you hook up 500 devices if you own 500 devices, right? And since there's no mention of limit, only bandwidth and download and upload speeds, then there is no limit implied. Thus by definition, only limited by capacity.

  8. 77TB? Sigh. by Ralph+Spoilsport · · Score: 5, Funny

    I'm stuck with Bell Canada who has me capped at 66GB a month. (I know I know - tekksaavy etc. I'll be switching later this summer...) 77TB is almost a fuckton of data. (At least metric, where 10TB is a shitload, and 10 shitloads = fuckton) It might be different in the states, I dunno. I need some coffee...

    --
    Shoes for Industry. Shoes for the Dead.
    1. Re:77TB? Sigh. by samkass · · Score: 5, Funny

      We use the English system, where there are 3 shits to a crap, 1760 craps to a holycrap, ...

      --
      E pluribus unum
    2. Re:77TB? Sigh. by the+eric+conspiracy · · Score: 2

      Fucktonne is the metric unit. You said fuckton so it's ok in the US too.

    3. Re:77TB? Sigh. by dFaust · · Score: 1

      77TB is almost a fuckton of data. (At least metric, where 10TB is a shitload, and 10 shitloads = fuckton)

      i believe you mean metric fuck tonne.

    4. Re:77TB? Sigh. by Minwee · · Score: 1

      But a metric fucktonne is equal to 1.12 US fucktons so you have to be specific.

    5. Re:77TB? Sigh. by Anonymous Coward · · Score: 3, Funny

      We use the English system, where there are 3 shits to a crap, 1760 craps to a holycrap, ...

      Did the math... It appears he was taking nearly 44 Billion Holycraps on the system that month. That's enough to make even GOD notice.

    6. Re:77TB? Sigh. by PolygamousRanchKid+ · · Score: 1

      How man Libraries of Congress of porn would that be . . . ?

      . . . and what EPA mileage does it get, in wanks/porn? Although, the mileage depends on your wanking style . . .

      --
      Schroedinger's Brexit: The UK is both in and out of the EU at the same time!
    7. Re:77TB? Sigh. by Ksevio · · Score: 1

      It's fairly impressive that someone on a residential service would even be able to run up that much. Also that verizon didn't call him about it until the end of the month to see what was up.

    8. Re:77TB? Sigh. by Lawrence_Bird · · Score: 1

      for a 30 day month he was running at 249Mbps 24/7. 83% usage! impressive.

    9. Re:77TB? Sigh. by halcyon1234 · · Score: 1

      (I know I know - tekksaavy etc. I'll be switching later this summer...)

      I love that the industry has gotten to the point where this is the standard, proper and expect response to anyone saying "Bell" =)

    10. Re:77TB? Sigh. by Idarubicin · · Score: 1

      A short fuckton or a long fuckton?

      --
      ~Idarubicin
    11. Re:77TB? Sigh. by the+eric+conspiracy · · Score: 1

      The long fuckton is a British unit (i.e. imperial fuckton) slightly larger than the fucktonne. In the US we use short fucktons.

    12. Re:77TB? Sigh. by the+eric+conspiracy · · Score: 1

      Verizon is pretty good about over-provisioning FIOS.

    13. Re:77TB? Sigh. by Ralph+Spoilsport · · Score: 1

      I live in Canada, so we use metrics, but spelling is a hodgepodge of American and British.

      --
      Shoes for Industry. Shoes for the Dead.
  9. Truth in labeling. by 140Mandak262Jamuna · · Score: 1

    Why these companies insist on calling their plans unlimited? It is not like an all-you-can-eat-buffet where there is very good known upper limit for the amount of food one can consume. On a computer, technically a person could buy "all-you-can-eat-buffet" and make a T-junction at the throat and splice in multiple stomachs to the (lone visible to the provider) mouth, so to speak. Yeah, yeah, you can add clauses to the ToS and try to ferret out these users, but unless one does something so egregious like this, they won't be caught. As more and more people with "unlimited" service share bandwidth with friends and neighbors, the average usage goes up and it is more and more difficult to find people violating "ToS". So basically it is detrimental to the ISP to sell anything labeled "unlimited". Why do they do that? There are still people out there who would refuse to buy "Super premium 1 TB/month" connection unless it is called "unlimited"?

    --
    sed -e 's/Chuck Norris/Rajnikant/g' joke > fact
    1. Re:Truth in labeling. by Anonymous Coward · · Score: 1

      Truth in labeling? How about truth in usage? He was using a residential line for business purposes. That's a violation of the ToS. It's unlimited data not unlimited usage. If you want to run servers for people then you have to get a business line.

    2. Re:Truth in labeling. by Frosty+Piss · · Score: 4, Insightful

      Why these companies insist on calling their plans unlimited?

      Folks, the issue here has nothing to do with the reality of an "unlimited" plan (yet).

      It has to do with running a BUSINESS on a plan designed for HOME USE.

      --
      If you want news from today, you have to come back tomorrow.
    3. Re:Truth in labeling. by 140Mandak262Jamuna · · Score: 1

      Yes, the user was violating the ToS. He was caught. There will be many who casually share a broadband over wifi with their neightbors. The company is going to lose their revenue and it will be very difficult to spot such violators of the ToS. So it is not in the best interests of the company to really call it unlimited. Why do they do it?

      --
      sed -e 's/Chuck Norris/Rajnikant/g' joke > fact
    4. Re:Truth in labeling. by Penguinisto · · Score: 1

      I know of folks who have done that for years. In the early days of DSL, the service would stop cold at one end of the street, so the guy's neighbors pitch in to run ethernet to 3-4 different houses around him. He gets his Internet service for free, and his neighbors get a decent connection.

      Even as recently as last year, my neighbors and I did something similar. We were close enough so that if one ISP had an outage, the house that was out merely connected to a neighbor's wireless. We had each others' SSID/password combos (in a rural area trust is everything), so you only needed to extend the courtesy of asking your neighbor before you connected. Neither Charter, Dish (Sat), HughesNet (ditto) or (for awhile until I dumped it) Centurylink were the wiser - nor did they apparently care. Made for a very usable and multi-redundant situation, especially considering that I worked from home most of the time.

      --
      Quo usque tandem abutere, Nimbus, patientia nostra?
    5. Re:Truth in labeling. by stenvar · · Score: 1

      The plan is unlimited: he could use as much data as he wanted and they aren't charging him for the 77T he used.

      However, they are choosing to terminate their contract with him, which they have a right to.

    6. Re:Truth in labeling. by CanHasDIY · · Score: 1

      Why these companies insist on calling their plans unlimited?

      Folks, the issue here has nothing to do with the reality of an "unlimited" plan (yet).

      It has to do with running a BUSINESS on a plan designed for HOME USE.

      I tried to get a business connection for my home, so I could run a couple servers without violating the ToS.

      My ISP told me, "we do not allow business accounts to be set up at residential addresses."

      Granted, we don't have Verizon internet around here, but considering how ISPs collude to offer similarly shitty services...

      --
      An enigma, wrapped in a riddle, shrouded in bacon and cheese
    7. Re:Truth in labeling. by Frosty+Piss · · Score: 1

      My ISP told me, "we do not allow business accounts to be set up at residential addresses."

      That's odd, many people run businesses out of their homes. It can't be Comcast, they had no problem giving me a business connection in my apartment.

      You should be persistent; maybe they think you're a spammer / kiddie porn peddler / "pirate".

      --
      If you want news from today, you have to come back tomorrow.
    8. Re:Truth in labeling. by devman · · Score: 1

      Verizon didn't use 'unlimited'. I'm a FIOS customer myself I just checked. The work 'unlimited' doesn't appear anywhere in the service description.

    9. Re:Truth in labeling. by CanHasDIY · · Score: 1

      My ISP told me, "we do not allow business accounts to be set up at residential addresses."

      That's odd, many people run businesses out of their homes. It can't be Comcast, they had no problem giving me a business connection in my apartment.

      You should be persistent; maybe they think you're a spammer / kiddie porn peddler / "pirate".

      Nah, it's their corporate policy, just like shitty customer service and random outages; no surprise why Mediacom is circling the drain.

      --
      An enigma, wrapped in a riddle, shrouded in bacon and cheese
    10. Re:Truth in labeling. by Bob+the+Super+Hamste · · Score: 1

      My ISP told me, "we do not allow business accounts to be set up at residential addresses."

      Mine told me that too, then I call their business class people who were more than willing to answer my questions and sell me one.

      --
      Time to offend someone
    11. Re:Truth in labeling. by david_thornley · · Score: 1

      If only he'd waxed lyrical about his petabyte of porn project....

      --
      "When you have eliminated the unacceptable, whatever is left, however improbable, must be the truthiness" - Holmes
  10. While I hate someone advertising "Unlimited" by areusche · · Score: 2, Insightful

    While I hate someone who advertises "Unlimited" with a limited catch, he was running a ton of servers from his home. They have business class internet connections for something like that. Verizon should just advertise their home accounts with the limits posted. 77 terabytes in one month is a hell of a ton of data even if you were watching Netflix 24/7 at HD.

    1. Re:While I hate someone advertising "Unlimited" by Will2k_is_here · · Score: 1

      Unlimited == Unlimited access to data
      Unlmited != Unlimited data

    2. Re:While I hate someone advertising "Unlimited" by Splab · · Score: 1

      He is more than likely getting disconnected due to the fact he is running services; not because of his data usage. Most private ISP contracts prohibits business usage of the connection.

    3. Re:While I hate someone advertising "Unlimited" by legioxi · · Score: 1

      The issue wasn't his data consumption but rather that he was hosting servers. Unlimited still meant unlimited in this case. Just an issue of home vs business models where no hosting vs hosting is available in the ToS.

    4. Re:While I hate someone advertising "Unlimited" by Kaenneth · · Score: 4, Insightful

      "All you can eat" dosn't include carryout for the whole family at the single user rate.

    5. Re:While I hate someone advertising "Unlimited" by youn · · Score: 1

      I agree, I personally don't like "unlimited" advertisings for many products when they have limits but in this case I would have to side with the FIOS guy... 77 tb of data is huge. Whether he charges for it or not is irrelevant, the guy's service is no different than a business. They asked him to switch to business... it seems reasonable to me as well. I actually find they were rather flexible if they let it reach 77tb

      The interesting data here is he is consuming 30,000 more than the average user. which would mean the average user uses between 2-3 gigabytes of data.

      --
      Never antropomorphize computers, they do not like that :p
    6. Re:While I hate someone advertising "Unlimited" by malakai · · Score: 2

      He wasn't limited to 77 TB.

      It was sometime at or around this watermark that a Verizon engineer finally got to his flagged account, and tried to figure out what was going on.

      After all, maybe he was infected, and his home machines were being used to stream MMA fights to Pakistan. Or maybe he was subleasing his bandwidth and servers to a CDN network.

    7. Re:While I hate someone advertising "Unlimited" by msauve · · Score: 1
      "Unlimited == Unlimited access to data FOR THE SUBSCRIBER"

      FTFY.

      From their TOS (emphasis added):

      Restrictions on Use. The Service is a consumer grade service and is not designed for or intended to be used for any commercial purpose. ... For example, you may not ... use it for high volume purposes, or engage in similar activities that constitute such use (commercial or non-commercial)....You also may not ... use the Service to host any type of server.

      I'd say that 300x average constitutes "high volume," and servers are definitely covered.

      Now, they likely don't care, and look the other way, if you're running a personal email or Subsonic server for your own use. But providing file sharing, video streaming and VPN services to all your family and friends is abusive.

      --
      "National Security is the chief cause of national insecurity." - Celine's First Law
    8. Re:While I hate someone advertising "Unlimited" by devman · · Score: 1

      Verizon didn't use 'unlimited'. Being a FIOS customer myself I just checked and no where does the word 'unlimited' appear on the service description, the ToS, or their marketing. My plan literally says "FiOS Internet Speeds Up to 35 Mbps/35 Mbps".

    9. Re:While I hate someone advertising "Unlimited" by KevReedUK · · Score: 1

      The interesting data here is he is consuming 30,000 more than the average user. which would mean the average user uses between 2-3 gigabytes of data.

      Out by an order of magnitude. TFS says 30000 percent, not 30,000 times. Works out at about 26 and a half GiB. (or maybe I need more caffeine?!?)

      --
      Just my $0.03 (At current exchange rates, my £0.02 is worth more than your $0.02)
    10. Re:While I hate someone advertising "Unlimited" by youn · · Score: 1

      lol I need caffeine, my mind has not woken up yet... but then again, I might need a brain as well :) .

      Thanks for the clarification

      --
      Never antropomorphize computers, they do not like that :p
    11. Re:While I hate someone advertising "Unlimited" by gl4ss · · Score: 1

      Verizon didn't use 'unlimited'. Being a FIOS customer myself I just checked and no where does the word 'unlimited' appear on the service description, the ToS, or their marketing. My plan literally says "FiOS Internet Speeds Up to 35 Mbps/35 Mbps".

      only in america would you take that as non-unlimited, mind you.

      and you know what? those saying it's unlimited are right. they got him on another technicality - even though their tos allows them to limit the bandwidth - your's too - to anything they want on a whim. they got him on the phone saying "server", which leads me to believe he didn't read the tos, else he could have just said something else.

      --
      world was created 5 seconds before this post as it is.
    12. Re:While I hate someone advertising "Unlimited" by legioxi · · Score: 1

      That falls under the server argument still. The ToS is essentially the item that caused him to be bumped up to business class. Anything in the household is covered - you don't order internet lines per household user. Anyone outside the household connecting to equipment in his house implies serving which hits his ToS. Unlimited still means unlimited to Verizon. If he was using 77TB and no one was connecting to his stuff (not sure how he would accomplish that much bandwidth without serving), there would be no issue from what I read.

    13. Re:While I hate someone advertising "Unlimited" by ChumpusRex2003 · · Score: 1

      Interestingly, this is the opinion that the UK courts had, over a legal case about just what "unlimited downloading" means in a residential broadband contract.

      A customer had restrictions put on his account after purchasing what was advertised an "unlimited downloads" ADSL package. However, it turned out that this package actually had a 1 GB/month data cap, after which the connection would be throttled to approximately 32 kbps.

      He sued the ISP for mis-selling, but the courts agreed with the ISP, that technically his connection was unlimited, as it had not been cut off completely, merely throttled, and that the 1 GB cap was sufficiently high that it did not need to feature in the advertising material.

  11. Re:Truth in advertising? by Frosty+Piss · · Score: 4, Insightful

    Why are ISP's allowed to sell an 'unlimited' plan that has limits?

    Who said it wasn't "unlimited"? The issue is business use vs home use as related to the plan he signed up for.

    --
    If you want news from today, you have to come back tomorrow.
  12. Re:Truth in advertising? by Shoten · · Score: 4, Informative

    Why are ISP's allowed to sell an 'unlimited' plan that has limits? Isn't that against false advertising laws? "Unlimited" has a well known and very specific meaning, and that meaning does not include limits, not even "30,000 percent higher than everyone else".

    The limit isn't on the data here; it's on the form of use. They asked what he was doing, and it turned out that what he was doing qualifies as business, rather than residential use. And at that point they told him that he'd need to change account types.

    Look at it this way: what if someone got an account like this, and set themselves up as a small ISP for their neighborhood? Would that be acceptable, simply because it's an unlimited account? Of course not...and the ToS that the customer would have agreed to says as much. Since when is it acceptable to simply ignore the contracts we sign? Oh, wait...that was your point, wasn't it? Well, it goes both ways.

    --

    For your security, this post has been encrypted with ROT-13, twice.
  13. Re:Truth in advertising? by SuricouRaven · · Score: 3, Funny

    It's not an unlimited plan.

    It's an unlimited* plan.

    *limited

  14. Hey California Verizon user... by bwcbwc · · Score: 4, Insightful

    It's because of people like you that we can't have nice things (service).

    Nice to see your business is going so well, though.

    --
    We are the 198 proof..
  15. Brazen by Impy+the+Impiuos+Imp · · Score: 3

    "77 terabytes last month. WTF are you doing?"

    "I run a small web site that was quoted and slashdotted."

    --
    (-1: Post disagrees with my already-settled worldview) is not a valid mod option.
    1. Re:Brazen by laejoh · · Score: 1

      Shouldn't that have been:

      "I was running a small web site that got quoted and slashdotted."

    2. Re:Brazen by frank_adrian314159 · · Score: 1

      I run a small web site that was quoted and slashdotted.

      Slashdotting doesn't happen because no one can be bothered to RTFA.

      --
      That is all.
  16. It's jerks like this by sl4shd0rk · · Score: 1

    That make carriers put rules in place which make it against the TOS for me to run a home server for SSH or personal Email. I guess on the other hand though, Verizon shouldn't market it as "Unlimited bandwidth" if they are going to have a problem with what you do with it.

    --
    Join the Slashcott! Feb 10 thru Feb 17!
  17. Re:Truth in advertising? by hawguy · · Score: 1

    Why are ISP's allowed to sell an 'unlimited' plan that has limits? Isn't that against false advertising laws? "Unlimited" has a well known and very specific meaning, and that meaning does not include limits, not even "30,000 percent higher than everyone else".

    The limit isn't on the data here; it's on the form of use. They asked what he was doing, and it turned out that what he was doing qualifies as business, rather than residential use. And at that point they told him that he'd need to change account types.

    I don't think that's what TFA says:

    [He] wanted to know WTF I was doing. I told him I have a full rack and run servers, and then he said, 'Well, that's against our ToS.'

    Does their ToS really say that if you have a server in a rack then it's a violation? I have my home media and DVR servers and disks in a rack (granted, it's a 1/4 rack in the garage, not a full rack). Am I violating some ToS because I put the server in a rack instead of on the floor?

  18. Re:Truth in advertising? by malakai · · Score: 1

    Why are ISP's allowed to sell an 'unlimited' plan that has limits?

    First, the plan isn't simply defined by a single word. The plan and your agreement to use the plan, is conditioned by paragraphs of words that make up a contract.

    This contract grants you the ability to use unlimited bandwidth for personal use. They attempt to prohibit you from exploiting this resource by say leasing your bandwidth to a CDN network and running storage servers for them.

    This is wise of them.

  19. I am flabbergasted... by macbeth66 · · Score: 1

    Slashdot readers sounding reasonable. About an ISP and Unlimited data. Wow.

    I guess there will be no shortage of ice this weekend in the evil Lord's lair.

  20. realization by splatter · · Score: 3, Funny

    Humm,

    Verizon FIOS: yeah ok, I have 20/5 d/u

    DAAP Music streaming
    p2p bit torrent
    VPN
    UPnP movie server
    web page
    TOR
    SSH tunneling
    File server

    Still haven't hit anything near that transfer rate in over 5 years total, I need more friends...

    --
    "(I) have this unfortunate condition that causes me not to believe a single thing any politician says when a mic's on.
    1. Re:realization by robot256 · · Score: 1

      This. You can enjoy FIOS and run a personal server without being a f**king data center. I have 150/65, bit torrent, netflix, ssh, ftp, minecraft, three techie roommates, but we rarely go over 2TB/month. Once I left a bunch of things seeding and my brother downloaded a ton of anime and we hit 4TB. Mostly I just love downloading the 300GB/month we use at 10 mega BYTES per second.

    2. Re:realization by bwcbwc · · Score: 1

      And all that stuff is open to the public internet consuming Verizon bandwidth? You must have a dedicated security team. :)

      --
      We are the 198 proof..
    3. Re:realization by splatter · · Score: 1

      He's good, & very dedicated, only problem is I think he's sleeping with my wife. :)

      .

      --
      "(I) have this unfortunate condition that causes me not to believe a single thing any politician says when a mic's on.
  21. Was never an 'unlimited' plan to begin with by Reschekle · · Score: 3, Interesting

    I'd like for someone to point to marketing or promo material from Verizon calling this plan an 'unlimited' plan. While it's possible the marketing guys screwed it up, it's more likely that this plan was never labeled an 'unlimited' plan at all. For some reason when ISPs crack down on excessive use, there are always hordes of people who claimed they purchased an 'unlimited' plan when the evidence says otherwise.

    Companies like AOL got in trouble because they went from only having time-metered dialup plans to having so-called unlimited plans where you could stay dialed in as long as you'd like. A lot of people took them up on this and left themselves dialed in for weeks at a time. AOL took it upon themselves to make exceptions to this (as it impacted service for other users - no free lines for customers to dial in to!) but never put in any fine print in. AOL got sued and lost over this, and subsequently they started changing the wording of their marketing materials and putting in fine print.

    Now days nobody expects broadband to have the same types of limits so the ISPs simply just don't bother with the 'unlimited' verbage. They prefer to use terms like 'always on' and such, which means something entirely different.

    1. Re:Was never an 'unlimited' plan to begin with by Score+Whore · · Score: 1

      I'd like for all the people trying to be pedantic and yammering "unlimited.... unlimited.... unlimited...." to stop for about three seconds and consider the service that is being purchased here. Unless the laws of physics work differently in these people's homes there are only 86,400 seconds in a day and if your bandwidth is measured in something per second, then you are limited.

      If I were Verizon I wouldn't cancel this guy's service, I'd just put a very low bandwidth link between the equipment on our end of this guys line and the rest of the internet. Give him the agreed speed between the box in his house and the box in our data center, but push it through a 56 Kb dial-up on the other end and charge him the full rate of the service for the duration of any contract in place.

  22. It's tough to keep it simple by dmomo · · Score: 2

    If everyone behaved the same as this guy, I'm sure that Verizon would not be able to offer the service at the consumer price.
    70 Terabytes would certainly be the equivalent of "unlimited" to me. This isn't to defend Verizon, as I do agree that they could find a way to make the limits of their plan more clear.

    I Suppose Verizon COULD, instead of using the term "unlimited" call the plan: the 50 Terabytes / month plan.

    But, for typical consumers, this *IS* unlimited and those numbers just might make choosing an Internet provider more complicated. In fact, if my parents were asking for advice on an Internet service, I would indeed say: "oh, don't worry about those numbers, that pretty much means unlimited for you guys".

    By adding these numbers to the plan, competitors could simply up the numbers, while adding no real value for the user. Even Verizon could even offer a 100 Terabyte plan for "only $20 more a month". The average consumer would see this as value, while in reality they would just be paying more.

    1. Re:It's tough to keep it simple by devman · · Score: 1

      Verizon didn't use 'unlimited'. Being a FIOS customer myself I just checked and no where does the word 'unlimited' appear anywhere.

  23. How is this Hitting A Cap?? by __aacvzh55 · · Score: 1

    Completely misleading article and title. This has nothing hitting an invisible cap. His high usage exposed him abusing the TOS and nothing else. Fair, fine and dandy. If this were my ISP I wouldn't give him until July to switch to a business account I'd automagically retro the billing to a business account for the last 6 months and then he can fight it out with the billing dept.

    1. Re:How is this Hitting A Cap?? by CanHasDIY · · Score: 1

      Completely misleading article and title. This has nothing hitting an invisible cap. His high usage exposed him abusing the TOS and nothing else.

      Exactly; who's to say, if he hadn't admitted to running servers, they would have shut is connection down?

      "No, really, I just watch that much porn!"

      --
      An enigma, wrapped in a riddle, shrouded in bacon and cheese
  24. Verizon TOS by ezdiy · · Score: 1
    From TFA:

    (h) engage in any conduct harmful to the Verizon network, the Internet generally or other Internet users;
    (i) generate excessive amounts of email or other Internet traffic;

    Given the technology in question - PON - where downstream bandwith is shared, "get a dedicated 1GE bussiness fiber, or gtfo" is actually reasonable response from verizon.

    For comparison: I'm burning 600mbps 95th on my home connection too. The difference is that the metro ISP in question actually bothered to design the network to handle such load (plain ethernet switched star topology, no shared bandwith media).

    This ISP has like 15k customers (fiber in metro area, wifi in suburbs) and I'm consuming 1/10 of their peering bandwith while not slowing down anyone. Usual bussiness of QoS class policy maps on the border/aggregation.

    I pay 10eur/mo for that 1GE RJ45 in my apt. They were curious about my high bw usage too, all I had to do is sign 'proclamation of non-commercial usage'.

  25. For once the ISP has a point by dcavanaugh · · Score: 2, Interesting

    This case really IS excessive; it goes well beyond what an individual user would reasonably use on their own.

    Most of the OTHER cases (esp. cable companies) involve mysterious limits that individuals can break by watching (or downloading) too much online video. Of course, if you buy the cable company's overpriced TV services, you can watch as many shows as you like, on however many set top boxes you have, drawing down an unlimited volume of video-over-IP traffic to do it. Just don't watch video that competes with the cable provider, and it's all good.

    1. Re:For once the ISP has a point by geekoid · · Score: 1

      "it goes well beyond what an individual user would reasonably use on their own."
      who are you to determine that?

      --
      The Kruger Dunning explains most post on /. http://en.wikipedia.org/wiki/Dunning%E2%80%93Kruger_effect
  26. Verizon is a business. by flatland_skier · · Score: 2

    Verizon has the right to do business with this guy or not. This guy decided to find the line between what Verizon would accept and what it wouldn't. He found it and now has to pay for a higher level of service with Verizon or decide to pay another vendor for Internet. Sounds fair to me. BTW for those complaining about Unlimited plans... they aren't charging for an "overage" they just don't want to do business with him anymore.

  27. ToS: can't host any type of server by Vulcanworlds · · Score: 3, Informative
    Section 4.3 Restrictions on Use.

    The Service is a consumer grade service and is not designed for or intended to be used for any commercial purpose. You may not resell, re-provision or rent the Service, (either for a fee or without charge) or allow third parties to use the Service via wired, wireless or other means. For example, you may not provide Internet access to third parties through a wired or wireless connection or use the Service to facilitate public Internet access (such as through a Wi-Fi hotspot), use it for high volume purposes, or engage in similar activities that constitute such use (commercial or non-commercial). If you subscribe to a Broadband Service, you may connect multiple computers/devices within a single home to your modem and/or router to access the Service, but only through a single Verizon-issued IP address. You also may not exceed the bandwidth usage limitations that Verizon may establish from time to time for the Service, or use the Service to host any type of server. Violation of this section may result in bandwidth restrictions on your Service or suspension or termination of your Service.

    http://www.verizon.net/policies/vzcom/tos_popup.asp

    Well here's how they can artificially cap your unlimited plan. 'may not exceed the bandwidth usage limitations that Verizon may establish from time to time' or 'use the Service to host any type of server'.

    Plus the AUP allows them to nab you from anything from off-topic posts (Attactment A.2.e) to hitting IP's in embargo'd countries (cuba, sudan, etc) Attactment A.2.l. And unless this somehow excludes personal server, my guess is tons of users are violating some part of the ToS.

  28. Re:Truth in advertising? by AmazinglySmooth · · Score: 1

    The bottom line is that the service is offered for cheaper. If you think everyone wants your 77TB service, you are wrong. The ISP offers a rate and a service that most people find acceptable. They also offer dedicated services for you 77TB folks. The ISP can either charge everyone the same assuming they might be a 77TB user or they can tier their service and offer prices that most people will pay.

  29. Re:Truth in advertising? by CanHasDIY · · Score: 1

    This contract grants you the ability to use unlimited bandwidth for personal use.

    ... Unless "personal use" includes running something called a "server," for whatever purpose.

    I sure hope my ISP doesn't find out about the firewall and NAS I run from my garage...

    --
    An enigma, wrapped in a riddle, shrouded in bacon and cheese
  30. Uhm, here's my problem. by intellitech · · Score: 5, Insightful

    Define "server." Software? Hardware? I think that clause of the ToS is bullshit, and here's why.

    If running a "server" is a violation of a ToS, then every single person that has file-sharing enabled on their Windows computer at home is liable to be disconnected. In fact, anybody that has an xbox or a media center PC is likely in violation of this clause, too. I think that the amount of bandwidth he was using was massively unreasonable, but seriously, if you're going to terminate someone, AT LEAST CALL IT WHAT IT IS. Just put a clause into the residential ToS that states that anything beyond 25-50TB in a month is unreasonable and grounds for termination. Ugh.

    --
    vos nescitis quicquam, nec cogitatis quia expedit nobis ut unus moriatur homo pro populo et non tota gens pereat.
    1. Re:Uhm, here's my problem. by dwye · · Score: 1

      A server means one world-accessible. So, yes, your e-thermometer server that you connect to from work twice a day means that they expect you to buy business-class service. They probably have their modems set to block most common IP ports from accepting connections, just to make this more obvious.

    2. Re:Uhm, here's my problem. by Threni · · Score: 1

      No it doesn't. There can't be a company in the world which doesn't have servers which are only accessible to people on their intranet.

    3. Re:Uhm, here's my problem. by Man+Eating+Duck · · Score: 1

      I think that the amount of bandwidth he was using was massively unreasonable, but seriously, if you're going to terminate someone, AT LEAST CALL IT WHAT IT IS. Just put a clause into the residential ToS that states that anything beyond 25-50TB in a month is unreasonable and grounds for termination. Ugh.

      They did have "generate excessive amounts of email or other Internet traffic" as grounds for termination in their acceptable use policy. I know that the stance around here is that all companies are evil (and I frequently agree with that), but in this case Verizon was entirely reasonable in their response. It's common sense that you're not supposed to run a relatively heavy load content hosting service out of your apartment on a consumer line. I'm pretty sure they wouldn't stop you if you hosted a networked game or accessed your vacation photos over sftp, even though that is per definition "running a server" for your own use.

      --
      Are you a grammar Nazi? I'm trying to improve my English; please correct my errors! :)
    4. Re:Uhm, here's my problem. by Desty · · Score: 1

      Exactly! The "server" clause is so broad that pretty much every customer is violating it, wittingly or not. Almost every computer sold today comes with an operating system (Windows) and some installed applications (e.g. Skype, Spotify, Google Talk) which all listen on open ports. It's about time they removed that useless clause, unless they want to keep it as a discretionary catch-all they can use to kick anybody at will.

  31. Gotta side with Verizon here by JasoninKS · · Score: 1

    While it was a "home" use, he was being dumb. There are internet based businesses that don't average 50TB a month. I'm siding with Verizon here. Just because you have an "unlimited" plan doesn't mean you have free rein to do whatever. Sure, some users will run more than others, but not thousands of times higher!

    Someone earlier used the analogy of an all-you-can-eat buffet. Sure your stomach has a physical limit, you eat your fill and leave. Doesn't mean you can start when they open and just hang out eating all day until closing time. You're expected to be reasonable. Personal responsibility is involved!

  32. From TFA by Anonymous Coward · · Score: 1

    The reason he went Residential over Commercial was to make a point to Verizon that they stiff their business customers for substandard service (and miles cheaper than any colocation facility). The equivalent business class plan was twice what they were charging residential customers. It wasn't really about money either, he had a server rack in his home and the electric bill alone for just operating that would have been many times what it cost him in bandwidth.

  33. Re:RTFA by unimacs · · Score: 1

    The Terms of service makes it plain that it doesn't matter if he's using the service for commercial purposes or not, he can't have a server. He was providing a high bandwidth service to friends and family that potentially impacts the level of service that Verizon is able to give its other customers. I think they did the right thing.

    Now in all honesty, I also think as a residential customer I should be able to host a server or two on my Internet connection for my own purposes which would include the ability to host a few files and photos that for privacy reasons I may not want to have on dropbox or flickr.

    Maybe the best way to handle something like this and prevent the kind of abuse this guy engaged in is to allow unlimited downloads but charge extra for uploads over a certain amount. Then remove the server restriction.

  34. Zoloft, scourge of society by Thud457 · · Score: 5, Funny

    Ladies and gentlemen of the jury, do these sound like the actions of a man whose had ALL he could eat?

    -- Phil Hartman, RiP

    --

    the preceding comment is my own and in no way reflects the opinion of the Joint Chiefs of Staff

    1. Re:Zoloft, scourge of society by StikyPad · · Score: 2

      That particular episode was written by Conan O'Brien. Phil, while brilliant in his own right, just read the line. http://www.imdb.com/title/tt0701189/fullcredits?ref_=tt_ov_wr#writers

  35. THERE IS NO LIMIT by gl4ss · · Score: 4, Informative

    The only person claiming this plan is unlimited is the author of the story.

    While sometimes the marketing people fuck up, Verizon does not label their plans as being unlimited that I can tell: http://www22.verizon.com/home/fios-fastest-internet/fastest-internet-plans/

    ..I don't see any limit either, just speeds advertised. or anywhere. there's no transfer limits on their marketing.. the only tos that could be found via searching said nothing of it either.

    and factually, there is no limit. there's couple of phrases here and there though, like your use must not harm other users of the service.

    and then there's this ". You also may not exceed the bandwidth usage limitations that Verizon may establish from time to time for the Service, or use the Service to host any type of server. Violation of this section may result in bandwidth restrictions on your Service or suspension or termination of your Service."

    the guy fucked up by simply saying that he has couple of rack mounted servers. should have just hung up on the rep, really. or said that he's streaming his personal video from his other house where he keeps cute cats running around. because, if he had so many machines, I doubt he wanted verizon to cut his service.

    --
    world was created 5 seconds before this post as it is.
    1. Re:THERE IS NO LIMIT by Shompol · · Score: 1

      ...streaming video from multiple baby monitors in his house at high resolution. There is no way that Verizon can say that baby monitors are against TOS :)

    2. Re:THERE IS NO LIMIT by UnderCoverPenguin · · Score: 2

      There is no way that Verizon can say that baby monitors are against TOS :)

      Technically, the baby monitor is a server, so is against the TOS.

      Well, maybe. Depends on the monitor. Some of the internet enabled monitors use a service provided by the vendor. This is similar to "print from anywhere" services offered by HP (and others) for their printers.

      Practically, ISPs would get a huge amount of flak if they did not allow these monitors - including the ones that do not rely on an external service provider.

      --
      Don't try to out wierd me, three-eyes. I get stranger things than you, free with my breakfast cereal. --Zaphod Beeblebr
    3. Re:THERE IS NO LIMIT by Shompol · · Score: 2
      "I don't have no servers, only babies and baby monitors"

      ...Daily News the following morning: Verizon Prohibits Baby Monitors. Working Moms Outraged

    4. Re:THERE IS NO LIMIT by iamgnat · · Score: 2

      Actually if you read the excerpt of the TOS that the post you replied to included, they would since that would require a streaming server (even if it is built into the camera itself). Basically the TOS stipulates that you can't have any incoming connections (which begs the question of why they don't just NAT or firewall it all if it's that big of a deal to them).

      The reality, however, is that they don't care about the vast majority of those that violate these rules as we aren't using enough bandwidth to matter. As pointed out previously in this thread though, the equivalent of 24 days straight at 300Mbps is likely to get their attention.

      Personally I run a commercial router (Juniper SRX) instead of their Actiontec, a few different internet accessible services, and WFH via a VPN to my office. Verizon knows about all this because I've talked to them multiple times (getting the MAC updated in their DHCP server so I could get an IP on my router, finding out about blocked ports, etc..) including a few weeks ago when they wanted to "upgrade" my plan to which I explained losing 20Mbps off the upstream speed is not an upgrade and doesn't work for me and paying $25/mon for the same product (as far as I'm concerned) is also not acceptable. They haven't made any complaints or suggestions to move to a business account, but then I only max out my bandwidth for the equivalent of maybe 3 or 4 days throughout the entire month and the rest of the time it's pretty typical usage patterns.

    5. Re:THERE IS NO LIMIT by game+kid · · Score: 1

      The front cover would say "CAN YOU HEAR ME NOW?" in front of a cute, if anguished, infant.

      Really, though, you can't just run a public server, shove a truck of data through it (77 TB, jeez) and not expect the Nickel & Dime Department to show up. Verizon was being ridiculously generous (compared to the other data-miser ISPs lately, anyway), and this was abuse and against the TOS--i.e., Why We Can't Have Nice Things.

      --
      You can hold down the "B" button for continuous firing.
    6. Re:THERE IS NO LIMIT by Reschekle · · Score: 1

      Actually what you quoted IS from the ToS. That's precisely what makes the service explicitly NOT an unlimited service.

    7. Re:THERE IS NO LIMIT by Lendrick · · Score: 1

      the guy fucked up by simply saying that he has couple of rack mounted servers. should have just hung up on the rep, really. or said that he's streaming his personal video from his other house where he keeps cute cats running around. because, if he had so many machines, I doubt he wanted verizon to cut his service.

      Or just said, "My internet usage is my business and I don't feel like divulging the details to you."

  36. Re:RTFA by Keith+Mickunas · · Score: 1

    As a customer of Verizon I can personally tell you that they don't care about you hosting a personal web site. They block port 80, but that's no big deal. I used to host a site with my pictures on it and they never said a thing. But then I wasn't running flickr and dealing in TB's of usage each month.

    Verizon has never claimed unlimited, and we now know what it takes to be flagged, and that's 50TB or more for multiple months. So host your family photo albums, your git servers, your own personal cloud storage, whatever, Verizon isn't going to care. But don't try hosting hundreds of TB of media for a large number of people to leech off you.

  37. unlimited, while on contract by stenvar · · Score: 1

    Verizon is promising unlimited data usage in their contract. They only have to deliver that as long as the contract exists, and both sides are free to cancel the contract each month.

    Businesses generally do not have an obligation to accept or keep you as a customer. If you talk too loud in a restaurant or make a mess of the buffet, of if they owner just doesn't like you, the restaurant can tell you not to come back. If a casino thinks you card count or they just don't like you, they can keep you out. If a plumber doesn't like the way you treated them, they can refuse to work at your home. It's no different here.

    1. Re:unlimited, while on contract by tibit · · Score: 1

      Of course there are some laws that prohibit some of this. If the owner is a racist, there are non-discrimation laws that prohibit the owner for kicking you out just because you are black. I think we need non-discrimation laws for telecom clients.

      --
      A successful API design takes a mixture of software design and pedagogy.
    2. Re:unlimited, while on contract by stenvar · · Score: 1

      Non-discrimination laws are there to protect specific, historically disadvantaged groups in specific circumstances, not to let rich people download huge amounts of crap at other people's expense.

      We have a free market economy; people are generally free to choose who to do business with, and that works both ways.

    3. Re:unlimited, while on contract by tibit · · Score: 1

      I think this free market argument gets really tired when it comes to telecom. From my point of view, it's not competition, it's price fixing to make sure that nobody sees enough advantage to move to a competitor. Where I live, besides DSL you have two cable providers who both offer internet and digital phone service. Their prices are within 5% of each other, and their customer service could well be the same call center with the exception of how they greet you.

      Exactly same problem shows up with medical care providers. Their billing practices are screwed up exactly the same across the board. It's so bad that it doesn't matter whether you go to a non-profit medical system vs. one that is for profit.

      I don't really know what sort of advantages you see to this free market economy. It's free market only because there's no central planning committee. It doesn't mean it's any good for you, the consumer. Consumer needs some governmental protections, backed by strong enforcement lest it all be wink-wink-nod-nod, I think it's clear as day.

      --
      A successful API design takes a mixture of software design and pedagogy.
    4. Re:unlimited, while on contract by stenvar · · Score: 1

      I think this free market argument gets really tired when it comes to telecom.

      Look, Verizon is not a regulated monopoly, that's why they can legally choose to terminate their contract with you; that's all I'm saying.

      Exactly same problem shows up with medical care providers. Their billing practices are screwed up exactly the same across the board. It's so bad that it doesn't matter whether you go to a non-profit medical system vs. one that is for profit.

      That's because there is no free market in health care. Don't blame the market for what is really due to massive failures of government regulation.

      I don't really know what sort of advantages you see to this free market economy.

      I don't know what you mean by "this free market economy". We have nothing even close to a free market in health care or telecommunications. However, the little bit of market freedom we do have is still better than having a fully regulated system.

      That freedom means you can at least choose among three wired providers and a number of wireless providers, but it also means that they can terminate you. It's not ideal, but it's infinitely better than it used to be.

      You want more freedom, more choice, and lower prices? Get the government to free up more spectrum for public use and reduce restrictions on antenna placement in your community.

  38. Re:RTFA by gnasher719 · · Score: 1

    People seem to be willing to call this "commercial" use too readily in this article's comment section here. I find the trend towards calling browse-only internet service disconcerting. I see no reason why I shouldn't be able to run a noncommercial box or series of boxes at home that provide myself, family, and friends, with access. Either you have internet connectivity or you don't. Arbitrarily determining that use is "commercial" simply because the average user does not use their connection the same way is asinine.

    My understanding is that with a non-commercial service you pay for the service you get, with no guarantees, so if your service is down for half a month they refund half a month worth of fees. With a commercial service, most of the money I pay is for _guaranteed_ service. So basically, for a business you can be cheap and use the non-commercial service, but don't come crying if the service is down and your business loses money.

  39. "All you can eat" ? by eyenot · · Score: 1

    "All you can eat" doesn't mean "all you can sell". Buffets, typically, aren't carry-out without adding additional charges.

    "Unlimited service" doesn't mean "all you can eat". It means you won't be capped as long as you follow the TOS. I am fairly sure that somewhere along the line, this guy must have put pen to paper that his service was for home use, not for business use, or else the company wouldn't also have a business package.

    I'm sure there was probably some agreement, as well, that he would secure his connection from unauthorized use. That's not unusual, these days. A contract can stipulate that the general public can't have access to your bandwidth. If you're operating a business, you're opening your paid share of the bandwidth to the general public.

    There's so much wrong with what the guy did. The only interesting thing about all of this is the amount he was able to siphon before he was stopped. That's the only real valuable information, here: how much can the average person get away with? 30,000 x average suggests to me that the monitoring either was relaxed for the moment or is in general very relaxed. Which means that, potentially, 100 or 1000 x the average might still be gotten away with. That's valuable information!

    The guy's situation though doesn't even begin to beg debate. I like the "all you can eat buffet" analogy. It's not a license to sit at a window and open your own restaurant to the sidewalk outside using your window seat.

    --
    "Stratigraphically the origin of agriculture and thermonuclear destruction will appear essentially simultaneous" -- Lee
  40. Re:Truth in advertising? by gl4ss · · Score: 1

    it should be acceptable.. so verizon shouldn't be selling the bandwidth over their capacity..

    thing is, the tos allows them to do anything they want with your bandwidth, restrict it at will and so forth. they do have another page where pledge that they will not do that. but the tos says they may mess with your bandwidth as much as they please. they could have just cut the guy down to 1mbit.

    --
    world was created 5 seconds before this post as it is.
  41. fool by Anonymous Coward · · Score: 1

    Don't tell them what you're doing. Giving them details is just giving them rope to hang you. It's like talking to the police.

    What am I doing? Using the unlimted plan that I pay for.

  42. Bandwidth is reasonable, server policing is not by SuperBanana · · Score: 3, Insightful

    Yep. Running servers is against Verizon's residential ToS. Regardless of how much BW the guy is using, he's breaking the rules.

    "running a server" at one point was taken to mean, by Comcast, to have something listening on port 25, and would result in your connection being shut off. It's one thing to say someone is using too much bandwidth. It's another to say they're not allowed to do certain completely normal things with it.

    It wasn't about bandwidth. Cloud backup software uses far more bandwidth than my piddly little web server ever did, but guess which one threw Comcast into a tizzy?

    This is about controlling who produces versus who consumes, and Comcast wants you to consume.

  43. entitled Much? by AgNO3 · · Score: 1

    Anonymous Reader writes: whaaaa whaaaa whaaaa

    --
    OMG Ponies!!! with Glitter!!!! I miss Pink :-(
  44. Not a "Limit" issue by insnprsn · · Score: 1

    I'm sure someone has already said this but my first thought after reading this was
    This guy was not in violation because of how much data he was using, but rather what he was doing to accomplish it
    The amount of data he was using just made him stick out for further investigation
    Verizon is clearly in the right that this guy is in violation of the ToS (love it or hate it, if you agree to it you are expected to abide it)
    If you dont like whats in a ToS, or the concept of ToS the only option you have is find an alternative provider or go without said service

    1. Re:Not a "Limit" issue by insnprsn · · Score: 1

      So in researching a reply to a comment above, limit does come into play (as the article calls out this guy's usage was 30,000 times higher than an average user
      The ToS section 4.3. Restrictions on Use states (among other things) "use it for high volume purposes"
      http://my.verizon.com/central/vzc.portal?_nfpb=true&_pageLabel=vzc_help_policies&id=TOS

      What does "high volume" mean... well I'm sure 30,000 times that of an average user would qualify

  45. Call it what it is by CosaNostra+Pizza+Inc · · Score: 1

    77 TeraBytes is a limit. They shouldn't call it unlimited.

    1. Re:Call it what it is by geekoid · · Score: 2

      Except it wasn't a limit. It was high, so they called him to ask whats up. He could have had some form of malware running amok.

      When they found out he was using it to violate his ToS; then they told him he need to upgrade to business.

      It had NOTHING to do with the actual amount of data.

      --
      The Kruger Dunning explains most post on /. http://en.wikipedia.org/wiki/Dunning%E2%80%93Kruger_effect
    2. Re:Call it what it is by Bengie · · Score: 1

      Nothing in this universe is unlimited, so we might as well get rid of the word.

    3. Re:Call it what it is by iggymanz · · Score: 1

      that is one theoretical model of the universe, there are others.

  46. business service has no caps or much higher ones by Joe_Dragon · · Score: 1

    business service has no caps or much higher ones

  47. Re:TOS aren't applicable... by insnprsn · · Score: 1

    The ToS is everything here, and the ISP can choose to dictate its use as they feel
    If those terms are unacceptable to you, you can choose to not use the service

    As for fine print... not really. It was pretty easy to find the section in Verizon's online ToS, found with a simple Google search and a very quick scan of the document
    http://my.verizon.com/central/vzc.portal?_nfpb=true&_pageLabel=vzc_help_policies&id=TOS
    Section 4.3.
    4. AUTHORIZED USER, ACCOUNT USE, AND RESPONSIBILITIES.
    3. Restrictions on Use. The Service is a consumer grade service and is not designed for or intended to be used for any commercial purpose. You may not resell, re-provision or rent the Service, (either for a fee or without charge) or allow third parties to use the Service via wired, wireless or other means. For example, you may not provide Internet access to third parties through a wired or wireless connection or use the Service to facilitate public Internet access (such as through a Wi-Fi hotspot), use it for high volume purposes, or engage in similar activities that constitute such use (commercial or non-commercial). If you subscribe to a Broadband Service, you may connect multiple computers/devices within a single home to your modem and/or router to access the Service, but only through a single Verizon-issued IP address. You also may not exceed the bandwidth usage limitations that Verizon may establish from time to time for the Service, or use the Service to host any type of server. Violation of this section may result in bandwidth restrictions on your Service or suspension or termination of your Service.

  48. Centuary Link killed my account without warning by Nyder · · Score: 2

    I was told I used too much bandwidth on a 6mbps DSL line. No warning, just turned it off. Got them to turn it back on, which a week later they shut it down and told me to go elsewhere. So I did. While I didn't do 77TB of data in a month, apparently I hit 1.5TB on my highest month. Which I don't find to be that much, not for someone who spends 16 hours a day on his computer at home.

    Anyways, now i have a much faster internet and supposed to have a cap of 450gb a month.

    --
    Be seeing you...
  49. What the fuck man? by cshark · · Score: 4, Interesting

    Dude, it's assholes like this that make telecom companies see the need for data caps in the first place. If you're doing that kind of data transfer, you need to be on a business plan. If you know enough to create that kind of set up, you know enough to know what kind of plan you need to be on. Stop fucking up the home networks people. You're dealing with companies that have lost their minds! The last thing you want to do is feed their delusions.

    --

    This signature has Super Cow Powers

    1. Re:What the fuck man? by joe_frisch · · Score: 1

      The basic problem is that a "reasonable" pricing scheme would have a monthly rate, and then a (very small, say $0.01/GB) charge for data. For the typical ~10GB/month user the data charge would be tiny, but for a >10TB / month user it would be significant. This would even eliminate the ISPs desire to shut down file sharing on the network.

      There seem to be a couple of reasons we don't have this pricing:

      1. People can wind up using bandwidth unknowingly. This is potentially a big problem for phones with 1GB contracts, but on a home line its pretty unlikely that you will accidentally use 100GB.

      2. Customers are strangely resistant to this model. They somehow like the idea of "unlimited", even though it means that most customers are supporting the extravagant data use of a tiny minority.

    2. Re:What the fuck man? by imsabbel · · Score: 1

      Some poeple on reddit did dig around, and found out that he is a anime-torrent master-guru, who has more than 2 Petabyte upload logged in his account at his tracker.

      --
      HI O WISE PRINCE. WHT TOOK U SO DAM LONG?
    3. Re:What the fuck man? by petermgreen · · Score: 1

      3: Those that have decided to charge per traffic charge get greedy and charge FAR more than a cent a gigabyte.

      --
      note: i'm known as plugwash most places but i screwd up registering that here somehow in the past and now can't register
    4. Re:What the fuck man? by klui · · Score: 1

      No, companies implement data caps because it's a nice way for them to make more money without having to upgrade their networks. The DSLR/hardforum threads have a lot more information about his setup. He bonded two 150/75 FiOS circuits and his GPON hub only had 30 connections. GPON allows a 2.4 Gbps data rate down, 1.2 Gbps up. There's a good chance the rest of the 28 connections are not all 150/75. So it's unlikely this person's activities affected other FiOS subscribers.

      As a tier-1 entity, Verizon also has the privilege of paying nothing to transfer bits outside their network.

      According to this individual, business plan connections use the same routes and infrastructure as residential. The same is true for Comcast Business, and probably U-verse Business.

    5. Re:What the fuck man? by sjames · · Score: 1

      Meanwhile, according to TFA, he had the option to just cough up and extra $59/month to make it a business account and they would be fine with it.

  50. Re:TOS aren't applicable... by Score+Whore · · Score: 1

    So what, you want the contacts printed in 18 point?

  51. Re:RTFA by intermodal · · Score: 1

    Exactly. You are paying for guaranteed uptime and (in my opinion it's ridiculous that this is considered business-only, but) an unblocked Port 80.

    --
    In SOVIET RUSSIA... erm...NSA AMERICA, the Internet logs onto YOU!
  52. Re:Truth in advertising? by hawguy · · Score: 1

    The bottom line is that the service is offered for cheaper. If you think everyone wants your 77TB service, you are wrong. The ISP offers a rate and a service that most people find acceptable. They also offer dedicated services for you 77TB folks. The ISP can either charge everyone the same assuming they might be a 77TB user or they can tier their service and offer prices that most people will pay.

    I have no problem with tiered prices and different limits and restrictions, as long as those limits and restrictions are clearly spelled out in marketing collateral.

  53. Re:Truth in advertising? by hawguy · · Score: 1

    Why are ISP's allowed to sell an 'unlimited' plan that has limits? Isn't that against false advertising laws? "Unlimited" has a well known and very specific meaning, and that meaning does not include limits, not even "30,000 percent higher than everyone else".

    One word "Statistics".

    99.5% of the users will never ever get close to the "cap" , So the powers that be all it to be called unlimited. Combine that with ToSs that almost guarantee that anything that gets you close to the limit would be a ToS violation and you have "unlimited service"

    Fine, then make it truly unlimited and eat the cost for that 0.5% that exceed the cap, or set a cap and advertise it so people can shop around for the best deal - if ISP A has an "unlimited" plan with a 50GB cap and ISP B has an "unlimited" plan with a 500GB cap, the consumer shouldn't have to dig through a 10 page ToS to find out what the limit of the unlimited plan is.

  54. Design decision by egcagrac0 · · Score: 1

    Apparently, someone decided that 64 TB ought to be enough for anybody.

  55. They needed to ask? by Stenchwarrior · · Score: 1

    I'm confused as to why they actually needed to ask. Don't they have the ability to peek into the direction, ports/protocols and external addresses being used during transfers? I mean, if they can see a bunch of traffic on ports 568 or 119 from "newshosting.com", they can safely assume the user is leeching from a Usenet server, for example. I have to think there's at least one person who works for the ISP capable of running WireShark on a mirrored port and able to make sense of the data. Is it a privacy thing?

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    Loading...
  56. There are always limits to abuse by TheSkepticalOptimist · · Score: 1

    Netflix exists, you do not need to be streaming content to your friends and family.

    Unfortunately its guys like this that makes the services and service plans shitty for all of us because I am sure now Verizon will now impose some hard limit on the unlimited plan which will probably be targeted towards the upper 25% of their users.

    But really, there is no reason for a consumer level customer to be using even 1 terrabyte a month in usage and not doing anything illegal, so doing so just paints a target for MPAA and RIAA and the rest of them.

    --
    I haven't thought of anything clever to put here, but then again most of you haven't either.
    1. Re:There are always limits to abuse by geekoid · · Score: 1

      "Netflix exists, you do not need to be streaming content to your friends and family."
      becasue netflix has everything ever put out and recorded? no? stfu.

      "Unfortunately its guys like this that makes the services and service plans shitty for all of us because I am sure now Verizon will now impose some hard limit on the unlimited plan which will probably be targeted towards the upper 25% of their users."
      There is no reason to think that. All they did was tell him to switch to business and stop violating there ToS. which would have been a violation even if he had 1MB. Granted it wouldn't have come to there attention, but you see my point.

      "But really, there is no reason for a consumer level customer to be using even 1 terrabyte a month in usage and not doing anything illegal, so doing so just paints a target for MPAA and RIAA and the rest of them."
      Thank you for putting a hard number on what 'legal' usage is. Without people like you what would the world be like..beside peaceful and smarter.

      --
      The Kruger Dunning explains most post on /. http://en.wikipedia.org/wiki/Dunning%E2%80%93Kruger_effect
  57. Re:Meaningless by TheSkepticalOptimist · · Score: 1

    Only thing worse than a grammar nazi is an ignorant math nazi.

    It means that his usage is 300 times more than the average user meaning, using basic math skills, that the average user is using about 250 GB / month. Its pretty easy to understand the intent of the statement.

    --
    I haven't thought of anything clever to put here, but then again most of you haven't either.
  58. Re:Truth in advertising? by Florian+Weimer · · Score: 1

    77 TB per month is an average bandwidth usage of around 230 Mbps (more if the TB are actually TiB). That's not too bad for someone who has 365 Mbps of nominal bandwidth available.

  59. what? by geekoid · · Score: 1

    He got a call becasue of the huge usage. This is fine, and good customer service.

    It terns out he was using his connection for things he agreed he wouldn't do.
    They told him to stop mod switch plans.

    It has nothing to do with unlimited.

    --
    The Kruger Dunning explains most post on /. http://en.wikipedia.org/wiki/Dunning%E2%80%93Kruger_effect
  60. Re:Truth in advertising? by Myopic · · Score: 1

    Yes, preach it brother! I would also like to complain because LEGOs are advertised as offering "endless fun"! There are a limited number of combinations and permutations for any collection of LEGO bricks, and even if you kept making the same shapes over and over, the fun will certainly end before the heat death of the universe. FALSE ADVERTISING!

  61. Unlimited doesn't always mean "whatever you want" by Sycraft-fu · · Score: 1

    It can also mean "no preset limit" which is what it usually mean for Internet plans. They don't have a hard and fast limit, you can use it without hitting some magic number when you get cut off or charged. However that doesn't mean you can just go crazy and use the max all the time.

    This is also how it needs to be, if you want cheap Internet. If you think companies can cheaply provide Internet service where everyone uses it full bore 24/7, then you haven't done much looking in to network infrastructure. The only way it works is if people play nice and use it when they need it, and let it be used by other people the rest of the time.

  62. Re:Truth in advertising? by SuricouRaven · · Score: 1

    There's a limited number of combinations for any finite number of lego bricks. You could just keep on buying more and building ever-bigger things.

  63. 77TB!? by bizitch · · Score: 1

    At 77TB - this guy has an awful lot of friends - and his friends must also be consuming gobs of BW as well

    77TB for a business is an insane amount of bandwidth - wtf is some dude doing with that?

    --
    ---- "Logoff! That cookie shit makes me nervous!" - A. Soprano
  64. Average Fios usage 250GB by TomGreenhaw · · Score: 1

    I find it interesting that the average Fios user consumes that much data transfer. (77TB/30,000%).

    --
    Greed is the root of all evil.
  65. Pretty simple really by dbIII · · Score: 1

    It sounds like the guy was costing more than he was paying. At that point excuses are made to either make him pay more or get rid of him.

  66. Uhhh he violated the terms of service by SocietyoftheFist · · Score: 1

    I think the point is that he only achieved 77TB by violating the TOS. Let me see somebody violate the TOS without running servers or scripting downloads.

  67. Re:No... by PPH · · Score: 1

    But you are talking about a few jerks hogging bandwidth. Not running servers. If Verizon had a problem with hogging bandwidth, then that's whet the TOS would prohibit.

    --
    Have gnu, will travel.
  68. How is that possible? by Casandro · · Score: 1

    I mean if I read that correctly, he has a 65 MBit uplink. Which is roughly 8 Megabytes per second, or 28 gigabytes an hour or 675 gigabytes a day or roughly 20 terabytes a month, given a 30 day month.

    How is it possible to rack up 77 terabytes a month? He'd needed to have a 31 Megabyte per second line for that. 4 times faster than what he has now.

    Or are they also counting downlink? In that case _that_ would be the scandal here. You have no control over your downlink as people can just send you random packets like DNS replies and you cannot defend yourself.

    1. Re:How is that possible? by bobbutts · · Score: 1

      I'm sure the largest number (total transfer in + out) was used so this guy could brag about the big number. The server restriction is the same story as with every consumer connection since "broadband" was invented. Considering what a monopoly they have, I'd say that Verizon's attitude here is better than it could be.

  69. pixel pack rats by epine · · Score: 1

    Boy will you be laughing at yourself in a couple of years when you look back on how you thought a few dozen TB of data a month was like, some big deal.

    Boy will we all be laughing at you a decade from now for predicting that Windows would expand to fill any hard drive ever invented, unless you're the kind of person where no-one can see inside your house because your collection of yellowing newspapers has taken possession of every vertical surface.

    There will come a day where rendering a ROTK tribute will be an afternoon school project. That decade is not this decade.

    We're at the point where we should be measuring bandwidth in dBA where 10x energy is perceived as 2x loudness.

  70. UK user pretty envious by kencorey · · Score: 1

    Here in the UK, all providers that I know of advertise "unlimited" broadband deals, but then say there are "fair use policies".

    Bottom line is, go above 1GB, or 3GB or whatever your fair use policy is, and these companies shut your account down, and then wait for your complaint call.

    I pay £100 a month to go with a company that is at least honest about it, and lets me get away with hundreds of GB of downloading, but only outside peak hours of 8:00-18:00.

    This guy was having a laugh, and Verizon did things reasonably here.

    -Ken