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Disney Pulls a Reverse Santa, Takes Back Christmas Shows From Amazon Customers

Sockatume writes "Since 2011, Amazon Instant Video has sold a series of Christmas shorts from Disney called 'Prep and Landing'. Unfortunately this holiday season, Disney has had a change of heart and has decided to make the shorts exclusive to its own channels. The company went so far as to retroactively withdrawn the shows from Amazon, so that customers who have already paid for them no longer have access. Apparently this reverse-Santa ability is a feature Amazon provides all publishers, and customers have little recourse but to go cap-in-hand to a Disney outlet and pay for the shows again."

49 of 418 comments (clear)

  1. Reverse Santa? by Millennium · · Score: 5, Funny

    Why not just call this a Grinch move and be done with it?

    1. Re:Reverse Santa? by NoNonAlphaCharsHere · · Score: 4, Funny

      Being that Amazon and Disney are involved, it's probably more like the anal version of a Reverse Cowgirl.

    2. Re:Reverse Santa? by Anonymous Coward · · Score: 5, Insightful

      Because in the end, the Grinch comes to learn the error of his ways and eventually saves Christmas. Somehow, I don't see Disney doing this...

    3. Re:Reverse Santa? by NoNonAlphaCharsHere · · Score: 4, Funny

      I forgot to mention: You're always the one catching, and there's never any lube.

    4. Re:Reverse Santa? by X0563511 · · Score: 4, Funny

      ... and the pitcher is $RANDOM_MALL_SANTA.

      --
      For large sets, this will be our guide even unto death, for the LORD will work for each type of data it is applied to...
    5. Re:Reverse Santa? by EvilSS · · Score: 4, Funny

      Why not just call this a Grinch move and be done with it?

      Because Grinch is a registered trademark?

      --
      I browse on +1 so AC's need not respond, I won't see it.
    6. Re:Reverse Santa? by minstrelmike · · Score: 4, Funny

      Because in the end, the Grinch comes to learn the error of his ways and eventually saves Christmas. Somehow, I don't see Disney doing this...

      That's because you're thinking old-style Christmas.
      This is the new millennium; the Libertarian one.
      We only have to save Christmas for the already rich. The rest of us can play with the wrapping paper they toss in the garbage.

    7. Re:Reverse Santa? by Darinbob · · Score: 5, Insightful

      Don't blame Disney. This evil starts with Amazon, they're the ones that allow your purchased products to be stolen back again on a whim.

    8. Re:Reverse Santa? by ArcadeMan · · Score: 4, Funny

      The rest of us can play with the wrapping paper they toss in the garbage.

      Excuse me, mister I'm-rich-enough-to-afford-a-garbage-can, but we're not all made of money!

    9. Re:Reverse Santa? by Anonymous Coward · · Score: 5, Insightful

      Yes, blame Disney - they absolutely had a choice as to whether to act malevolently to their paying customers or not.

      But, yes, also blame Amazon for idiotic terms.

      And yes blame the legislators for allowing the widespread fraud of misleading people in to believing they purchased/bought a product when instead the seller only gave them a short term non-negotiable, unilaterally cancellable, license. These are absolutely not sales of products and when you acquire a license then you don't "buy" or "purchase" a movie/song you license it. Any attempt to "sell" when in fact the company mean "[temporarily] license" should be met with such huge fraud charges that the companies involved will barely be able to continue trading and certainly will be unable to continue if charged again. In Amazon's case for example "one-click ordering" the movie entails purchasing data or media that includes inalienable and continuous rights to consume that media in perpetuity, so they'd need to change it to "one-click license" to avoid being fraudulently deceptive about it.

      Yes, I'm serious.

    10. Re:Reverse Santa? by kaizendojo · · Score: 5, Insightful

      No, blame the end user. That's what you get for licensing your virtual entertainment and not reading the terms. I *buy* my movies on *media I own* or stored on a server *I* control. If Disney wants my stuff, they have to come into the house and physically take it. And I think I can take Mickey.

    11. Re:Reverse Santa? by NeverVotedBush · · Score: 4, Insightful

      This is why I will buy only DVDs, Blu-Rays, and non-DRM downloaded digital media as long as they are available and not build a "digital library" hosted on anyone else's servers. We've already seen too many companies go belly up and take the content with them, or where digital content gets revoked like this.

      People need to take this as a wake-up call and go back to physical media or non-DRM downloads.

    12. Re:Reverse Santa? by SkunkPussy · · Score: 4, Insightful

      If you buy blu ray you're fucked as they can retroactively cancel any blue ray player hardware.

      --
      SURELY NOT!!!!!
    13. Re:Reverse Santa? by dmomo · · Score: 4, Interesting

      I just spoke with an Amazon rep. He admitted that purchased content can and has been blacked out at any time without warning. I got him to refund every digital purchase I made (only about 3 movies).

    14. Re:Reverse Santa? by nsuccorso · · Score: 5, Insightful

      Furthermore if you bothered to read the Militia Act of 1792, signed into law by George Washington, you'd know that the militia was to consist of everybody who could vote under the age of 45. Gun ownership was mandatory for this group, not owning a gun was, in fact, a crime.

      Except for the women, of course. Oh, and the blacks, I imagine. And any other "non-people". I mean, while we're being slavishly faithful to the founder's intents and everything...

    15. Re:Reverse Santa? by Seumas · · Score: 5, Insightful

      You have to remember, the democrats and liberals have to demonize and misrepresent libertarians because they thrive on a two party (acting as one) system and the republicans and conservatives have to demonize and misrepresent libertarians because they thrive on a two party (acting as one) system.

  2. Can someone explain by fredrated · · Score: 4, Interesting

    how this isn't theft?

    1. Re:Can someone explain by Anonymous Coward · · Score: 5, Interesting

      More likely fraud than theft...

    2. Re:Can someone explain by SteveDorries · · Score: 5, Informative

      Because they didn't buy a show, they bought a license to stream it. That license they purchased was not irrevocable, it was revocable. This is the reason that I will never "purchase" a show or movie unless I have the right to make a personal hard-copy of it for backup purposes.

    3. Re:Can someone explain by Anonymous Coward · · Score: 4, Insightful

      Because Disney is a Corporation, and the one stolen from are just "little people". Corporations are people too, my friend! But only when it benefits them...

    4. Re:Can someone explain by jellomizer · · Score: 5, Informative

      Because you didn't RTFA!

      This week, though, the company temporarily removed access to both episodes of Prep & Landing, not only preventing new customers buying or renting the show, but also preventing those who had already paid – under the promise that they could "re-watch it as often" as they like – from doing so.

      Amazon blamed the removal on "a temporary issue with some of our catalog data" which it says has been fixed, adding that "customers should never lose access to their Amazon Instant Video purchases."

      --
      If something is so important that you feel the need to post it on the internet... It probably isn't that important.
    5. Re:Can someone explain by i+kan+reed · · Score: 4, Insightful

      Oh, well, I'm sorry I voted this up from the firehose, and already got ready to abandon purchases from Amazon(and possibly sue). The differences between a technical issue and a dick move are really substantial.

    6. Re:Can someone explain by Anonymous Coward · · Score: 4, Insightful

      ^^^ That. Corporations are not beholden to the same laws as we peasants.

      Bottom line is that our system is designed such that, with enough money, you can buy pretty much any verdict you want, within reason, so legal recourse against an entity the likes of Disney is well beyond the vast majority of folks. And, since your rights are only valid as far as you can defend them, megacorps like this can do just about anything they want to the rabble without fear of consequences.

    7. Re:Can someone explain by Anonymous Coward · · Score: 5, Insightful

      The "temporary issue" was a lack of publicity.

    8. Re:Can someone explain by Anonymous Coward · · Score: 5, Insightful

      Amazon deleting copies of 1984 should've been enough to persuade you that you shouldn't do business with them. This is what happens when you deal with proprietary garbage or things that are out of your control.

    9. Re:Can someone explain by omnichad · · Score: 5, Insightful

      It only became temporary when they got caught.

    10. Re:Can someone explain by Belial6 · · Score: 5, Insightful

      I am of the opinion that these people did not buy a license. The seller advertised the sale of the movie. The customer believed they were buying the movie. Everybody involved with the transaction referred to it as purchasing the movie. The situation where you pay for a temporary license to view a movie is called a rental, and Amazon has that as a separate transaction type.

    11. Re:Can someone explain by Dahamma · · Score: 5, Informative

      The TorrentFreak "article" you referenced is just quoting the BoingBoing article, so that's the same source. And NEITHER of them actually asked Amazon about it, they just took the word of a user, who took the word of a random customer care person. It's amazing how many people seem to think customer care (usually low paid outsourced phone support people working from a script) somehow are "what a company tells the customer" like it's somehow the official and unerring policy statement of a $100B business.

      The Guardian, on the other hand, actually asked Amazon. So did AllThingsD and Ars Technica who both confirmed it was a mistake (and according to AllThingsD has already been fixed).

      That's the difference between journalism and blogging. Some journalists actually do some research instead of reposting 2nd hand rumors without confirmation. Sort of like your post vs. mine, in fact ;)

  3. Love it by oodaloop · · Score: 5, Informative

    The best arguments for piracy come from the studios/MPAA/RIAA/media outlets themselves. Even after you pay for content, it's only their whim that lets you keep it.

    --
    Tic-Tac-Toe, Global Thermonuclear War, and relationships all have the same winning move.
    1. Re:Love it by fermion · · Score: 4, Insightful
      A few years ago, in the time before ripping, firms could be assured to sell a product many times to the same customer. You lost an album, another sale. You upgraded from VHS to DVD, another sale. The big thing studios were fighting over was the customers right to own a perfect copy, with no generational copy penalty. Such a thing kills the long term profits of a venture. Bambi only get sold one, and is passed on from generation to generation.

      This is why I have bought almost no videos online. The nature of the sale is that I do not own the product, but merely have a license to view it for an indeterminate period. Invariably at some time, when Amazon changes format, when Apple iTunes is no more, I will lose the ability to view the content. Better to buy a DVD and make a backup. Or, honestly, steam or rent.

      As much as studios complain about streaming, through stunts like this they are pushing us all in that direction.

      --
      "She's a scientist and a lesbian. She's not going to let it slide." Orphan Black
    2. Re:Love it by Cro+Magnon · · Score: 4, Informative

      What's funny is, I used to hear that if you DLd from pirates, you risked viruses. Then came Sony.

      --
      Slow down, cowboy! It has been 4 hours since you last posted. You must wait another few hours.
  4. Plastic Discs by CohibaVancouver · · Score: 4, Insightful

    I'm very comfortable with technology, but in one sense I remain a Luddite: When it comes to video that we're going to shell out money for, I only buy it on DVD. If it's not available on DVD, we don't pony up the coin. I'll often rip the DVD and put it on my kid's iPods, but we still have the physical media. I accept that in a decade or so DVDs will go the way of the Dodo Bird and I'll have to make a change then, but for now it's plastic discs for me.

    1. Re:Plastic Discs by ArcadeMan · · Score: 4, Insightful

      Are you telling me that watching Spaceballs 10 times is enough?

  5. RTFA by aardvarkjoe · · Score: 5, Informative

    The article says that Amazon called it "accidental," and that access has already been restored for those who already bought it.

    The most likely explanation is that Disney wanted to stop selling it through Amazon, and nobody really considered the fact that that customers should retain access to what they've already bought.

    --

    How can we continue to believe in a just universe and freedom to eat crackers if we have no ale?
    1. Re:RTFA by Real1tyCzech · · Score: 4, Interesting

      Been there, done that.

      Walked out of a Best Buy some 17 or 18 years ago with a bunch of CD's I had intended to purchase. They sent us to get a keyboard for the PC we brought in (Who knew they wouldn't have any any AT keyboards or AT/PS2 adapters on hand?).

      We got to the car and realized we'd skipped right through the anti-theft devices with nary a beep; went home and got the keyboard; and walked right back in with a cart full of CDs. We sure as heck got a really hard look from the guy at the entrance but when we told him what happened he laughed his ass off and turned on the anti-theft devices.

  6. Would you expect anything else? by CTU · · Score: 5, Informative

    Disney has been fighting to extend copyright forever so they can keep every second of anything to themselves, so why not pull more shit like this? Clearly Disney only cares about how to make a quick buck and shaft the fans and viewing public whenever they can, but this act really only undermines digital media as a whole as you can not tell when someone will just pull their shit for some arbitrary reason leaving you having paid for nothing.So yeah the pirates right now are glad that they don't have this crap to deal with and if one site goes down, they find it someplace else for free and maybe better quality as well.

  7. Did Fox News buy Slashdot? by Anonymous Coward · · Score: 5, Informative

    The summary is complete FUD according to the article. The show was removed from customers that paid for it by a mistake, which was corrected shortly thereafter. It seems that anyone that bought it can still watch it just fine.

    1. Re:Did Fox News buy Slashdot? by LocalH · · Score: 4, Insightful

      The fact that it even happened should be a warning flag to stay the hell away from digital downloads as the primary means of acquiring entertainment.

      It's not so bad when it's media that you can get physically in another form (like Nintendo's Virtual Console versus the original carts). However, when you start seeing media sold only as a digital download (which already happens sometimes), then you're at the mercy of the copyright holder. Do you really trust the copyright cartel, long-term, to let you have access to their stuff without paying and paying and paying?

      --
      FC Closer
  8. This is the problem with digital downloads by LocalH · · Score: 4, Insightful

    You're not buying the goods, you're renting them. You're always at the whim of the copyright owner with regards to your continued access to the work you paid for.

    Mark my words, when physical media is gone, they'll stop selling media to you indefinitely, but charge you for the same content on a recurring basis. Not like Netflix where you're paying for access to stream any number of works, but you'll pay per month (or per access) for a single work.

    Plus, with everything so locked down and controlled by the copyright owners, much more media will be lost to time due to the inability to move it between systems freely. Almost 30 years later, you can still acquire and play the original Super Mario Bros on an authentic NES, without getting the okay from Nintendo to do so. When digital downloads are the only method to acquire media, then you can forget about buying used copies 30, 40, 50 years later. By the time copyright actually lapses and you can legally do something about it, it'll be too late as all the original hardware will likely be either destroyed or non-functional.

    --
    FC Closer
  9. Accidental? RIIIIIGHT... by sjbe · · Score: 5, Insightful

    The article says that Amazon called it "accidental," and that access has already been restored for those who already bought it.

    Accidental my shiney hiney. It was only "accidental" until either the PR or legal department found out about it. In any case this is EXACTLY why I do not own a Kindle. This isn't the first time this happened and the fact that they even have the ability to do this makes me pretty uncomfortable.

  10. Read the article? by sjpadbury · · Score: 4, Informative

    From TFA:
    Amazon blamed the removal on "a temporary issue with some of our catalog data" which it says has been fixed, adding that "customers should never lose access to their Amazon Instant Video purchases."

    One person claimed on another blog that Disney was retroactively removing this on purpose, So of course we'll sensationalize that as the Headline here....

    --
    We're all full up on Crazy here...
  11. Re:my library by gmuslera · · Score: 5, Insightful

    Is not your library if the vendor can take it from you. You didn't buy, just got a limited permission to play it while the real owner is in good mood, and in their own terms.

  12. Re:my library by CanHasDIY · · Score: 5, Informative

    Is not your library if the vendor can take it from you. You didn't buy, just got a limited permission to play it while the real owner is in good mood, and in their own terms.

    This.

    Let it stand as a lesson to all: You don't buy digital media from the likes of Amazon, you rent it.

    --
    An enigma, wrapped in a riddle, shrouded in bacon and cheese
  13. 1984 by SYSS+Mouse · · Score: 4, Insightful

    anyone remembered the Amazon Kindle's 1984 affair?

  14. Re:Cue lawsuit in 3-2-1... by rahvin112 · · Score: 4, Informative

    Class actions are gone, there is a binding arbitration clause in every single sales contract since the supreme court ruled they aren't unconscionable.

  15. Re:Nothing to see here by the+eric+conspiracy · · Score: 4, Informative

    This doesn't stop Amazon from just cancelling your account anytime they feel like it.

    http://www.theguardian.com/money/2012/oct/22/amazon-wipes-customers-kindle-deletes-account

    Or maybe just dropping their video biz.

    Not to mention you can't transfer ownership, will it to your kids etc.

    Sorry DRM is stupid all day. Give me the physical media every time.

  16. Re:my library by FuzzNugget · · Score: 5, Interesting

    No, you don't rent it either.

    When I rent a movie from the local rental place (yeah, we actually still have one), they can't come to my house and take it back whenever they damn-well please, much less within the specified rental period.

    Disney et al, on the other hand, can revoke any privileges you've already paid for because of the one-sided, bullshit clickwrap "agreements" that you "accepted" when you signed up for the service.

    This is not a rental, this is ... shit.

  17. not surprised by roc97007 · · Score: 4, Insightful

    > The company went so far as to retroactively withdrawn the shows from Amazon, so that customers who have already paid for them no longer have access.

    So now how do you feel about keeping your content "in the cloud"?

    --
    Oliver's law of assumed responsibility: If you're seen fixing it, you will be blamed for breaking it.
  18. Re:my library by blackiner · · Score: 4, Insightful

    And yet you see many slashdotters practically bending over backwards trying to get DRM integrated into html nowadays... The stuff in this story is exactly what it will get you.