Senators Blast Comcast, Other Cable Firms For "Unfair Billing Practices" (arstechnica.com)
An anonymous reader writes: Six Democratic US senators [Wednesday] criticized Comcast and other TV and broadband providers for charging erroneous fees, such as cable modem rental fees billed to customers who bought their own modems. The senators have written a letter to Federal Communications Commission Chairman Tom Wheeler asking the commission to 'stop unfair billing practices.'.....Last year, more than 30 percent of complaints to the FCC about Internet service and 38 percent of complaints about TV service were about billing...
For PRESIDENT 2016.
It is election time. So they say something that sounds nice to voters. Nothing will change. Even if they put up a bill, it will be changes so much that it will be law to do what they are doing.
This is great, as they can always blame the other party. Both parties are guilty here.
Let's be honest,the political game is lost to the companies for a long time now. They are able to fool enough of the people all of the time.
I mean, even Sanders said that even if he got elected it might already be to late.
There is a reason for separation between church and state. That is that a certain group might get influence over a majority that might think differently and only that groups interest will be looked at and not that of all. The same must happen with corporations. There must be a separation between business and state (and business and church, but that was covered 2000 years ago). Only then will there be a governement for the people by the people.
Until then: I do welcome my old business overlords.
Don't fight for your country, if your country does not fight for you.
Congress complaining about unfair billing practices? That's rich. They are the ones whom invented the 10,000 page omnibus budget bill, passed at midnight, without allowing anyone to read it.
Cue the creepy movie tension music!
"It Came From The Billing Department 2: The Revenge Of Accounts Receivable"
It's times like this I wish I had a friend named 'The Professor'.
Canal O'Rourke lost his job for trying to report comcast about billing errors.
I say go for it and if it comes down to it. No easy time for the big shots.
Consumerist stories about Comcast.
One of the stories: Comcast: 2014 worst company in America.
I've been getting involved with the local government to get fiber to the area and the cable companies keep pushing back "Nah, you don't want that speed". To the point that it's hurting local businesses. Local fiber co-ops and companies are starting up across the state (slowly). The cities that still had municipal power & water mostly have fiber already.
They're not going to be able to keep up with the competition springing up across the country.
More and more people are cutting the cord as well. They could have taken a bit less of a profit and maintained their lead but they decided to double down on
Among the little people and the petty criminals; 'invoice fraud' is a classic. You just pump out a whole bunch of reasonably plausible looking invoices for suitably generic goods or services, and hope that some of the recipients pay without checking too closely. Illegal, of course. Exactly how much 'unfair billing' and how many 'errors'(mysteriously in your favor much more often than not) do you have to accrue before people stop cringing and call your practices what they are, when not pulled by giant oligopolies?
That's how much I saved cutting the cord five years ago. Still can't believe I was one of the idiots paying $12,000 a decade to watch TV.
Time is what keeps everything from happening all at once.
They would use a T.O.W. missile.
6 Things Comcast Customers Can Try To Get Some Actual Customer Service
I had to return my parents Comcast equipment when we sold their house. I took it to the local Comcast office. I was stunned by the level of security. Inch thick bulletproof glass. You couldn't even touch the workers, everything had to be passed through lock boxes which would only open on one side at a time. I personally live in a rural area. The local cable company is located in a converted ranch house. You can walk in and talk to them at any time. Just a counter you can step around, not even a door in the way. If Comcast needs that level of security to protect the workers, it must be one of the most hated companies around.
I bought my own cable modem, had been using it for over a year when I finally decided to return Comcast's modem. Took it down to their local office and had the customer service rep. check the modem back into inventory and remove the rental fee from my account before leaving. The first month after having it removed everything was fine, there was no rental fee billed, the 2nd month after it re-appeared on my bill and they tacked on an extra charge for the prior month as well as sent a separate mailing notice to inform me they had noticed there was no rental fee on my account and it must have been a billing error on their part but not to worry as they weren't going to charge a penalty, just 2 months worth of rental fees. In order to have the issue resolved I had to call customer service and have them "open an investigation" to check with the local office to verify they had received my old modem back.
-==- Buy a Mac and leave me alone!
I quit Comcast a year ago because after 12 years it began charging me for MY modem. I gave them MY modem and had Dish installed. Now I have to get out the ladder and clean the snow off the antenna and put up with a dreary selection of channels to watch.
When will suppliers of television be forced to offer customers their choice of channels to buy?
a dumbass republican will be elected by the stupid masses and everything the FCC has been trying to do in the last couple of years will be undone. Good bye Net Neutrality. Good Bye title II... Hello corruption.
The cable companies rape us and the socialists salivate at the chance of nationalizing things because a monopolized market has been created where no one is allowed to compete.
I cannot lay cable against my cable company even in my own neighborhood. Last mile internet delivery is granted through local franchises and no one is permitted to trespass these. I can't pay a poll fee. I can't pay a conduit fee. I cannot run cable.
I could very easily run fiber for my whole neighborhood RIGHT NOW giving everyone in my immediate area gigabit internet... on MY resources. The whole city? Obviously not. I'm just some guy. But my neighborhood... easy. But the law won't let me.
And people don't connect this reality with the fact that they get raped by the cable companies.
Imagine if there were but one sandwich shop... imagine how absurdly abusive it would be with prices, service, product quality. It would be bad.
Well, that is what you've done with the exclusive franchise agreements. We don't need to nationalize our ISPs. We need to let more people... ideally everyone... run cable.
Here some unimaginative fellow will say something like "I don't want lots of cables run along my street"... well, if lots of cables are being run then you don't see that because they'll be buried in a conduit.
Next I might get someone saying something like "we don't have conduits right now to handle something that we're not at this moment doing"... to which I can only say "uh duh"... and yet if we changed the rules this sort of thing would become standard. Not literally tomorrow but within a few years.
And what would government control? Well... the conduits. They'd have a network of pipes that people could run cable through and that they'd charge a flat fee to anyone running cable per foot or mile or whatever the proper distance is... The government wouldn't have to keep up with new technology or worry about anything in the pipe especially besides where the pipe went and how much room there was in the pipe for more cable. That's it.
Set America free and the internet issue is GONE. The cable companies in that environment will either offer competitive non-fucking-stupid service... or go out of business. Like a light.
And I won't have to listen to fucking communists talk about how everything would be better if we just let the government take control over everything.
I've decided to stop wasting my time responding to AC trolls/sockpuppets... so if you want a response from me... login.
funny how "unfair billing practices" is know as fraud when you aren't a corporation.
Conal O'Rourke. Just in case anyone else tries to Google it.
systemd is Roko's Basilisk.
I've always thought there must be a tiny handful of people, somewhere, somehow, who are completely satisfied with cable TV service. Enjoy your gouging, my friend.
Conal O'Rourke. Just in case anyone else tries to Google it.
http://corporate.comcast.com/comcast-voices/a-public-apology-to-conal-orourke#
You know, I don't know why Apple or some other tech company with vast amounts of idle cash doesn't just buy Comcast. I think that customers would be thrilled. At the very least you wouldn't have to worry about incorrect bills and shitty customer service. Not only that, it would be the ideal delivery mechanism for Apple and their products. They could tie it in with iTunes for music and movie streaming.
Maybe it's a bit far fetched but who knows?
To me it's fraud, not communications...
FCC would be appropriate if the cable co is not allowing customers to buy their own receivers.
I would agree here. However, I think it requires a multi pronged attach approach. If my memory serves me, a few years back ATT Wireless was being sued by both the FTC and the FCC for the same thing (related to their unlimited data plans). They went to court and tried to have the suits dismissed playing each group against each other.
FTC vs ATT - ATT Claimed they were being investigated and sued by the FCC and requested a dismissal.
FCC vs ATT - ATT claimed they were being investigated and sued by the FTC, and requested a dismissal.
They will lie cheat and steal, and do whatever they want, as long as the money keeps flowing into politicians pockets, nothing will ever change.
I came, I conquered, I coredumped
I have 1 DVR for our main TV & 2 digital converter boxes for our upstairs TVs. The 2 DC boxes are supposed to be cheap; $2.95 each per month. When we first set them up, they didn't work. So I had to call Comcast and have them "program" them. After this, they started working, but I shortly got a letter saying that I was being under billed, and the correct price is $10. Of course, $10 was the cost of the original set-top boxes I returned to get the 2 cheaper DC boxes. I called them up to get the bill fixed, then my DC boxes magically stopped working again. Called back, got them working, got the $10 letter agin. I've done this 3 times, and just got my $10 letter, so I am giving up and returning the 2 DCs next week. It's not worth the hassle. I wonder how much time & money Comcast wastes because they are constantly screwing up?
Taking guns away from the 99% gives the 1% 100% of the power.
I was billed by Comcast for a year for a cable modem rental even though I bought my own. Yes, I admit I should have been reading every line entry on my bill every month but I wasn't. When I discovered this error I called Comcast and they immediately admitted the mistake and stopped billing me for it. However when I asked for my money back for the $10/month for the previous 12 months they got all snippy and said I had only a 60 day window to challenge erroneous charges.
So I filed a formal complaint with the FCC and within days I was called back by Comcast and credited the 12 months of erroneous charges. I highly recommend this path since it was so absurdly easy.
I've very happy to hear I'm not alone in this.
It's easy for Congress members to Blast the cable industry by day, and pocket donations from the cable industry by night, accomplishing nothing towards consumer protection.
Remember kids, if you're not paying for the service, YOU ARE THE PRODUCT THAT IS BEING SOLD.
That's what they're after.
They're half-assedly posturing, without actually setting up anything with teeth in it, so that they'll be paid off to quiet down. Then we'll find out that the FCC's been defanged again to specifically ensure nothing gets to happen that might be good for the people.
If they actually gave a flying **** about the consumers they're pretending to protect, they'd draw and quarter those responsible as an example to the next lot of executives, and make it very clear that raping our wallets up the ass - thumbing their nose at us knowing we can't give up what is nowadays actually an essential service (try getting or keeping a job without so much as a phoneline) - will no longer be tolerated.
If senators actually cared about living, non-corporate-legal-entity citizens, they'd jail these bastards families too.
No reason given. No announcement or warning. Just boom, new bill.
Steal fifty bucks out of a cash register, you get jail
Steal billions from taxpayers, you get billions more to bail you out.
What's important is *how much* you stole. Corporations are just way better at stealing huge amounts than we are, that's all.
6 Things Comcast Customers Can Try To Get Some Actual Customer Service
Those things might get you results, but they won't get you service.
Don't waste your vote! Vote for whoever you want, unless you live in a swing state it won't matter anyways
The FCC have no say in the matter. This issue belongs in the hands of the state Attorney General to charge Comcast for deceptive trade practices, as they are selling a service they are not providing.
The usual customer service is terrible and I had to resort to sending a polite complaint to Comcast VPs which somewhat resolved the problem.
I noticed on my father's Comcast bill that he was getting charged for cable TV box rental fee even through he had only internet service for more than a year. The fee description was also kind of non-descriptive so I resorted to call the customer service who explained the fee and then informed me, they can only give me credit for last month.
Obviously that wasn't right so I emailed all the VPs at Comcast with my polite complaint. A nice representative surprised me on Sunday morning, explained she can give me a return in a form of credit because they usually don't return money. I took the deal because it's not like my father has any other internet options where he lives but something rubbed me the wrong way after they refused to return the money.
Yes, I'm sure I'll be modded as a troll but the fact is the democrat party is bought and paid for by the big cable lobby http://www.nationalreview.com/... It's no wonder that Comcast (CNBC, MSNBC, NBC, etc. etc) all endorsed Clinton. Follow the money. http://stopthecap.com/2015/06/... http://bud-meyers.blogspot.com... http://www.fiercecable.com/sto...
The last time I checked, fraud, extortion, and theft were all felonies. So stop all the chest-thumping and all the "OMG! the FCC!" nattering, and just enforce the fucking laws fer chrissake. Time to stop pretending that various service providers are somehow different than individuals who commit the same crimes. A corporation is a person before the law? Alright then, treat the corporations like persons - but go ALL the way, and start throwing asses in jails when and where appropriate. Some might say, "but in this case, we can only jail part of the person". I'm fine with that - how 'bout the head? Let's haul CEOs off in handcuffs. That'll cause a lot of second thoughts next time 'ripping off your own customers' is suggested as a viable business model.
'The Economy' is a giant Ponzi scheme whose most pitiable suckers are the youngest among us and the yet-unborn.
To hark back to a Tom Cruise film The Frim: 'It's mail fraud'.
No, it's not sexy, but it should be used to nail their corporate nuts to their corporate foreheads.
Here's what I want investigated: the rather recent and ongoing sharp rise in cable Internet package costs. Why? Has free agency broken out on line, requiring cablecos to cover all those fat contracts?
Or is it far more likely that they are trying to make up for lost cable TV revenues (cord cutters) on the backs of all their customers.
If they do have legit increase costs for providing broadband, fine: show all your work to the FCC to justify it.
It is election time.
No it isn't, at least not generally. There are six senators that signed on:
Giving Bernie a "0 months until election" that is still an average of three years until these six are up for reelection. It's not election time.
I get that you just don't trust the US elected politicians to do the work of the people. Fine. Feel that way. But don't spew factually inaccurate nonsense because you're either too ignorant of federal elections or too lazy to look it up. Perhaps a bit more civic engagement on your part might help prevent the old business overlords, hm?
Support a few technologists in Washington.
When I moved out of my old place a couple of years ago, I called up Comcast to cancel service. I was dreading the experience based on reports I'd read about them. The rather pleasant lady explained how I could return my cable modem to the nearest office. I told her I'd bought my own modem years ago and no longer had the original one I got from the @Home (remember them?) installer. She said, oh, sorry, it says here you've been charged for modem rental, I'll put in for a refund. A few weeks later I got a check from Comcast for a few hundred dollars.
They totally lied to you. Refunds for bogus charges are easy and routine. Fuck Comcast.
Imagine how bad it would be to not be able to get a cable bill at all. I don't have to imagine, I know.
Nope, it is a failure of capitalism, you're thinking in terms of a flaw of capitalism, this is a failure in a lack of it.
... so you're saying there isn't enough capitalism? I would agree... your wording sounded like you were blaming capitalism for dumb things the government does.
If you're saying the issue is that the free market is not being permitted to address the situation by allowing competing interests to force a reasonable product quality standard at a competitive price... then I agree.
I've decided to stop wasting my time responding to AC trolls/sockpuppets... so if you want a response from me... login.
But anyway, moving on to what you did say, I noticed one further flaw:
The government wouldn't have to keep up with new technology or worry about anything in the pipe especially besides where the pipe went and how much room there was in the pipe for more cable. That's it.
That's not actually correct. The government will have to worry about the particulars of these cables in the pipes, both in the event of a breach, deliberate or natural, maintenance, and even routine operations. A lot of decision goes into setting standards for cable, including flammability, EMI, and even labeling.
It's not quite as simple as you seem to think.
... we're talking about laying cable in a conduit... what exactly are you presuming to hold out as a problem. Flammability? Who is laying flammable cable? Whatever... the point is that maintaining the conduit and providing access to anyone on an equal basis would be an improvement over the existing system as well as be a reasonable thing the government could do without causing them to bounce off their own peter threshold.
I've decided to stop wasting my time responding to AC trolls/sockpuppets... so if you want a response from me... login.
... we're talking about laying cable in a conduit...
Yes, it's a somewhat complicated business with a lot of concerns.
what exactly are you presuming to hold out as a problem.
Your words, where you said they only have to worry about where the pipe goes, and how much room there is in the pipe.
That's not actually the case. You do have to worry what's in the pipe, and what happens to what is in the pipe.
Was this unclear to you? My apologies.
Flammability? Who is laying flammable cable?
That's a question you would want to ask before there's a fire, if at all possible, don't you think?
Besides, if you know about LSZH, you might consider the conflict there.
Whatever... the point is that maintaining the conduit and providing access to anyone on an equal basis would be an improvement over the existing system as well as be a reasonable thing the government could do without causing them to bounce off their own peter threshold.
Then make that your point, into a very specific one, rather than the broader one you tried to make it into.
But they won't be able to ignore some very significant problems that happen even today, with conduits of all stripes already.
So rather than make such a broad claim, consider moderating your expression to limit it to what you really are going to achieve.
It's noble enough, without making your idea out to do things it won't. Focus on your goal, don't try to pad it out.
Fine, you want to create problems and make a dishonest argument.
Did you think of anthrax cables? Or cables made out of vampire?
Look... you want to be silly... be silly... just know that you've been noticed as silly.
I've decided to stop wasting my time responding to AC trolls/sockpuppets... so if you want a response from me... login.
Fine, you want to create problems and make a dishonest argument.
Oh no, I just want you to moderate your language so you avoid making excessive claims.
It makes a stronger case when you focus on what you want to achieve, and are actually achieving, and don't let yourself tend towards exaggeration.
Did you think of anthrax cables? Or cables made out of vampire?
Look... you want to be silly... be silly... just know that you've been noticed as silly.
Can you explain the silliness in things that I have specifically said? Please articulate a specific grounds for anything I have said as being silly.
Flammability, EMI, labeling, maintenance and breaches are all important concerns for cable and conduit management today.
You don't need to try to say they aren't important, you can still propose your idea without being overzealous about it.
I appreciate your concern for my own credibility. That's touching.
Anyway... my point was strong in its original incarnation and there is clearly nothing left to discuss here beside concern trolling apparently on your part. So... are we done here? I think we are...
I've decided to stop wasting my time responding to AC trolls/sockpuppets... so if you want a response from me... login.
My advice has been given, if you choose to act to advance your cause, it'll be your decision how to proceed. Hopefully you'll avoid making a flawed presentation.
They cancelled my account on me, which was paid in full and up to date, and then forced me to create a new account on Nov. 29. Then they billed me a $99 activation fee when I literally already had the modem, the service was already set up and everything outside was set up. They charged me $100 to fucking press a button on a computer, I remember well the phone conversation because it took 5 minutes and 4.5 of it was paperwork stuff.. Fuck Comcast.