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You Can Now Get Comcast TV and Internet Service Through Amazon (fortune.com)
An anonymous reader writes from a Fortune article: Comcast has struck a big online retail partnership. The media conglomerate has begun selling its Xfinity TV, phone, and Internet services through Amazon. Comcast's service bundles are available through Amazon.com's recently debuted Amazon Cable Store. Comcast customers have long complained about the company's shoddy customer service. "Xfinity purchases made on Amazon are supported by a dedicated team of highly trained Comcast customer service agents who are based in Comcast's new, state-of-the-art call centers in Spokane, Washington, and Tucson, Arizona," Comcast wrote in a blog post. According to Cable Store FAQ, users will have to go through Comcast directly if they want to make any changes to their existing plan.
How unfortunate.
Why is this news ? Another sales channel for Comcast- so what ?
I didn't realize there was such a thing.
Take this sig and smoke it.
Does that mean that English is their first language, and they've memorized the script they insist on them sticking to, instead of just having it in front of them at all times? Is it actual people now and not some chat-bot regurgitating pre-written responses?
Are YOU using the TOOL, or is the TOOL using YOU? Think about it!
Oh, they're highly trained alright. Just not for customer satisfaction. They're trained in fraud!
$100/mo sub-par internet service for everyone!
If Comcast has poor performance, then the users will respond with "one-star" ratings. It will become quickly apparent to Amazon who has zero qualms communicating such issues to their vendors.
My thought - Amazon should have a plan "B" because I (personally) don't know any providers that I would expect to average anywhere above 3 stars. At least with a market and publicity anyone actually interested in service or quality would become quickly apparent and quickly gain market advantage.
I can't deal with DSL anymore, and the only other (better) game in my town is Xfinity/Comcast. I have no love for either them (or Verizon), but 25MB sounds a lot better than 3GB. But I think I'm SOL here where signing up through Amazon is concerned because I already have a Comcast account.. for cableTV. If I click on "existing customer", the Add Service button gets disabled. Ah well.
Look back up at my post, now look back down, you're on the Internet. Now look back up. I'm a signature.
and india from amazon.
Firstly, I don't think "agents not being in a new or high-tech call center" is one of the complaints people have about Comcast.
Secondly, Comcast is well known for not allowing customers to terminate the service.
After purchasing the service through Amazon, will you be able to terminate the service?
The fact that it's through Amazon means nothing if you're still routed to Comcast customer service.
It'll still be (*) Comcastic!
(*) Remember the old meme "he's so $something, when you look it up in the dictionary there's a picture of him"? Comcast is so bad, they've got an entry in the urban dictionary. That's sayin' something!
They are highly trained in how not to be helpful to the customer while maximizing upsales of comcast services...
[...] highly trained Comcast customer service agents [...]
Does this mean that the field tech won't be installing the bypass filter backwards in the box and blocking Internet service for a month while the customer service agent denies that the problem existed because everything worked fine on their end?
My roommate and I went through that. Every time a Comcast truck drove through the neighborhood, we knew our Internet service would get impacted. Bloody bastards.
Can anyone actually qualify for a package? I get "We're sorry but this package isn't available in your area. Please select another package."
On pretty much every choice i make. Plugging in random area codes...
Just looked at the page, it's bundled with internet service. I see no place to buy just TV service, and I already have smoking fast cable so this doesn't add a thing for me.
https://www.amazon.com/exec/obidos/tg/browse/-/13295274011
You have the right to remain sentient. If you give up the right to remain sentient, you will be elected to public office
According to Cable Store FAQ, users will have to go through Comcast directly if they want to make any changes to their existing plan.
Well, that's special... new customers get top notch service. Long time customers (10+year customer here) relegated to same old.
Comment removed based on user account deletion
According to Cable Store FAQ, users will have to go through Comcast directly if they want to make any changes to their existing plan.
Wow, could it be any redder of a flag that a company famous for thwarting attempts to cancel service wants to insert itself between customers and Amazon (a company known for oozing convenience) at the critical moment when they want to make a change?
Comment removed based on user account deletion
How do I get one that's normally trained? You know the one that slept through retention training.
I priced out the services I have now. I would save $2/month ordering through Amazon. The thing is, I had to call and argue with customer service to get the rate I have now. They wanted to charge me $50/month more if I didn't call and threaten to cancel. If I don't have to deal with that frustration anymore, this service is priceless.
One of our competitors trademarked the term "hypothesis". From now on, we will call them "boneheaded ideas".
New service! Send your paychecks to Amazon directly, and suckle off of the warm, soothing teat of Big Mama Amazon. Why waste time spending money with reputable, responsible companies? Just send it all to Amazon because hey, who really gives a shit?
I don't respond to AC's.
Does anyone know how the "No term" thing works? I see the following options for 25mpbs:
$34.99/month for the first 12 months
$49.99/month after 12 months
$69.95/month after 24 months
Could I just switch to the 10mbps plan after 2 years & stay at $50? For my purposes 10mbps is fine really. I would really rather not deal with Comcast directly.
Yes! For a moment my foolish mind imagined all Xfinity channels streaming in HD over Amazon Prime for like, what, $9/mo? Plus free shipping on all Amazon purchases?!!??
Then, reality checked-in like the hot kiss at the end of a wet fist. Fuck you, Comcast. They suck harder than a black hole, within which all information of your account requests are destroyed and no fees or customer services can escape.
Take it easy, Charlie, I've got an Angle...
"They told me to fuck off must faster than usual," said one customer.
"I didn't even have to wait on hold forever for them to tell me they couldn't help me," said another.
SJW's don't eliminate discrimination. They just expropriate it for themselves.
like for every other Amazon.com product I've ever seen.
They are trained at ripping you off and insulting your intelligence.
“Common sense is not so common.” — Voltaire
Then you have not looked very hard.
How long will Comcast be willing to suffer the terrible ratings that Amazon customers will inevitably give to Xfinity signup? Hundreds of thousands of one star ratings and incendiary customer complaints?
That wealth of ill will will invite coordinated interstate legal action, like a cross country class action lawsuit. Then Comcast will quickly take action to suppress this, probably by withdrawing the service from Amazon entirely, or by reissuing the product under an oft-changing banner, in order to erase all those old nastygrams.
Hey, I'm a big bank. Setup direct deposit so your paycheck goes directly to me!
Comcast really isn't so bad. I recently cancelled my service with them (no contract, 6 or 7 Mbps) and I wasn't hassled at all. It was such a fantastic experience cancelling my service with them that I recommend to everyone I know that they cancel their Comcast service.
(All kidding aside, it really was surprisingly easy and brief. The hassle came later with their many "Come back!" calls.)
That's like telling me I can get syphilis by using Amazon.
The question is just, helpful for whom?
We used to have a Bill of Rights. Now, with the rights gone, all we have left is the bill.
Amazon is changing it's logo from a smile to a scowl...
I'm a consultant - I convert gibberish into cash-flow.
Or trained while high. Hence "highly trained".
We used to have a Bill of Rights. Now, with the rights gone, all we have left is the bill.
Considering that employers don't generally pay employees outside of the checking/banking system, that's not really an important distinction. You still need banks to turn checks into cash. You could just as well do that at an ATM if you want cash so badly.
Excludes Equipment leasing | Installation charges (if applicable) | Taxes and fees
Comcast adds in all kinds of bullshit fees to make that nice looking price end up being far higher in reality.
Our CEO needs new toilet paper fee $1.00
Executive lunch reimbursement fee $4.00
No competition in your area fee $6.95
Do not look at laser with remaining good eye.
You can now order Comcast TV and Internet Service...
FTFY
'The tyrant will always find pretext for his tyranny.' - Aesop's Fables
That was the good news. The bad news is that its still Xfinity service, with Xfinity support and more than likely Xfinity TOU.
Have gnu, will travel.
...because I think it might actually serve as a wake-up call to Comcast if there were a public litany of how much of an utter shitshow Comcast's operational processes are. Maybe. Possibly. Okay, so maybe nothing short of the moon cracking open to reveal an angry alien race personally calling Comcast to the mat over their bullshit will do that, but we're still allowed to dream, aren't we?
Amazon's promising that the tech support won't be on commission so there won't be the incentive to up-sell on support calls.
Cable store? I don't understand, what's there to shop? You either have Comcast, or you have some other cable provider. Is there such a place anywhere in US where you can choose from more than one cable provider? What's the point of this? Does Amazon offer something that you can't get through Crapcast?... I mean, Comcrap.
Who knew? Last time I paid for Comcrap I couldn't get either.
Well, I could but not very well.
The problem wasn't really the customer (dis)service reps either. They can't do shiat. Their hands are tied. They're trained like monkeys to say things like "There aren't any reported outages in your area." Oh yeah? Well, I'm fucking reporting an outage right now you asshole! It's not really their fault. They're just hired to maintain a buffer between you and getting any real work done or fixing their crappy service.
I switched to DSL a few years back. The speed is adequate - in fact, at least as fast as Comcrap advertised. The customer service is just as bad, but the good part is I don't have to call them all the time.
You know how they say, "This changes everything"? Well, this doesn't.
Bullshit. I've been using Amazon Prime for several years. It is extremely rare that UPS does not deliver on time.
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...when it is not available nationwide? "We're sorry but this package isn't available in your area. Please select another package." That applies to ALL their packages. So why offer this service when they avoid any and all competition?