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Ask Slashdot: What Is the 'Special Appeal' of Apple Products?

Reader dryriver writes: As someone who comes from MS-DOS/Windows PCs background, I've never quite understood the appeal of Apple's products. I don't think Apple's products are terrible or anything, but I just fail to see what is so special and different about Apple's electronics that many Apple users would never dream of switching to a non-Apple product. Where does the 'special appeal' of Apple products reside? And why are Apple users so very loyal to Apple products, even though with Apple's pricing policy, you rarely get the best bang-for-the-buck in a product?

27 of 757 comments (clear)

  1. This should be fun. by jdharm · · Score: 5, Funny

    It was a boring afternoon. This should prove entertaining.

    1. Re:This should be fun. by Penguinisto · · Score: 5, Informative

      The answers (the honest ones anyway) are going to be kind of boring too. I don;t bother with the iPhone, but as far as the MacBook Pros are concerned:

      * The shit just works.

      * Minimal upkeep (no need for Antivirus, UI-munging applications, anti-MS-spyware fix-ups, anti-forced-upgrade fixups, registry editing, etc.)

      * The hardware generally outlasts its competition (my main laptop is a 4-year-old MacBook Pro in near-perfect condition, that shows no signs of slowing down.)

      * It's UNIX under the hood (open Terminal.app, go nuts.)

      * 99.9% of the commercial/consumer stuff made for Windows will also have an OSX version (which is the only reason left that my main laptop isn't a Linux one - stupid CG software houses...)

      * Resale value, as in, >2 year old Macs actually have one.

      --
      Quo usque tandem abutere, Nimbus, patientia nostra?
    2. Re:This should be fun. by MountainLogic · · Score: 5, Interesting

      Basically under reach by apple vs. over reach by MS. I used to think MS's big failure was 3rd party drivers by folks who didn't know what they are doing then I spent a little time with surface and realized that even ms can't seem to write working drivers for modern windows.

    3. Re:This should be fun. by AuMatar · · Score: 5, Interesting

      Except a good number of those are just not true. Especially "it just works", which is really "it usually works, but if it doesn't you're absolutely fucked. And by usually, we mean about 60% of the time". I've had far more problems with Apple software than MS.

      --
      I still have more fans than freaks. WTF is wrong with you people?
    4. Re:This should be fun. by fred6666 · · Score: 5, Insightful

      Resale value, as in, >2 year old Macs actually have one.

      Which is a good reason to buy 2 years old PC for $0.

    5. Re:This should be fun. by adam525 · · Score: 5, Interesting

      Exactly. These are the exact same reasons I love my Macbook. I've had it for 2 years and it works JUST like it did when I brought it home from Microcenter.
      I've reinstalled Windows on my Acer laptop 3 times in that same time.
      And yes, they have resale value. My mom sold her Macbook Pro a year after she bought it for over 70 % of what she gave new for it. That's NOT going to happen with a PC laptop.
      Yes, there is hype, but it's backed up.

    6. Re:This should be fun. by sinan · · Score: 4, Interesting

      I'll list my reasons.
      1) The all encompassing infrastructure/interoperability with our Macs(5), iPhones(3), iPads(5), Apple TVs(5), Apple TimeCapsules(5) and Apple Watches around the house for me and my wife. We are easily and effortlessly connected to everything. She still works and unfortunately has to use Windows at work.But that will too soon end.
      2) Keychain and iCloud.
      3) Low cost. This probably requires explanation. My main usage is Logic Pro X($199 for all machines, but equivalent s/w on PCs would require approx $1,000 per copy). Final Cut Pro X($300 for all five machines. Equivalent s/w for PC, I shudder to think, but would exceed $5,000 per year easily). I haven't really priced this stuff for over 4 years so I really don't know. Maybe someone can correct me. Final Cut Pro X and Logic Pro X costs nothing for upgrades, would be thousands for PC. Other s/w, like Mathematica or Tex or CGAL would be the same for other platforms, so I won't mention it.
      4) Unix under the hood, which coming from BSD, SVR4, Solaris, Linux programming(Microsoft too but that doesn't apply here), and having been a(now retired for 4 years) programmer since 1971, is a plus.
      5) Finally having had to use Windows in my daytime job, I no longer have to face Windows, nor subscribe to MSDN(I all frankness, I stopped subscribing to MSDN about 10 years ago)
      6) Bliss

    7. Re: This should be fun. by Daemonik · · Score: 4, Insightful

      You've apparently never used iTunes then.

    8. Re:This should be fun. by Registered+Coward+v2 · · Score: 5, Interesting

      The answers (the honest ones anyway) are going to be kind of boring too.

      You brought up a number of valid points.

      I'd add:

      1. I can run Windows in a VM if I want for that rare occasion I need to run a Windows program or want to check to see how a file looks in the Windows version of a program.

      2. There's generally an Apple store near where I am, even traveling, so if I have a problem I can get it fixed quickly or if I need something like a power supply because I lost one I can get one right away.

      As for longevity, I have an early Mac Mini running as a video server and it's been up 24x7 for a few years so far. In the end it comes down to what works best for the individual. I've used Macs for nearly 20 years and they have always met my needs. YMMV.

      --
      I'm a consultant - I convert gibberish into cash-flow.
    9. Re: This should be fun. by cayenne8 · · Score: 4, Interesting

      I consider the user interface to be the single most important part of functionality, so the fact that they prioritize UX is not "image" in my opinion.

      I like the UI too.

      I also like the fact that there is something akin to old BSD Unix under the hood that I can get to by opening a command prompt.

      I also like that it comes PACKED with productive software that you don't have to buy extra, their "Office" utilities (pages, keynote, numbers). They have a decent basic sound platform you can do a lot with (Garage Band)....

      And for only a few dollars, you can get top of the line video software, FCPX (it comes with a free equivalent too that is less functional). The only choice for Windows is really Premier that you have to now *rent* from adobe.

      So, those parts appeal to me.

      Now, granted, I've not touched any windows newer than Win 7, and that's a work computer....Win10 may be better at this, but I find less hangs, less problems and reboots needed on OS X than on my Win 7 counterpart.

      At my home office...I use computers with OS X and some Linux boxes to do the majority of my work, creative stuff, server needs, etc.

      For my "day" job I contract with, they give me a Win7 computer and that's what I use for that, even though with it I"m ssh'ing into Linux servers 99.9999% of the day for most of my work.

      I've only gotten a couple of macs over the years, but they do seem to last and last and last. I'm only now looking to need to upgrade my last one which was a MBP. I'm looking to see what the "pro" version of the iMac 5K will look like or maybe what the new Mac Pro looks like.

      Even with that, I may....look hard into building my own PC, but putting linux on it and dedicate it as a Davinci Resolve machine. I need to soup up some hardware and see if I can move not only my video color correction to it, but also use it in a meaningful way to edit video all in one package.

      Who knows...my basic philosophy is " the best tool for the job". I just find less and less that Windows is at the top of the lest of best tool for most jobs "I" do...

      --
      Light travels faster than sound. This is why some people appear bright until you hear them speak.........
  2. Update control... by Life2Short · · Score: 5, Informative

    To name just one thing, I like to control when my computer updates. I don't want it updating in the middle of a presentation.

  3. Build quality, for one. by Anonymous Coward · · Score: 5, Insightful

    I have a 2011 MacBook Air that i use at home, and it works as well today as it did the day i got it. This thing has seen some shit, man...and every single component still works flawlessly.

    I can't say that about *any* other computer that i've ever owned.

  4. Price isn't everything by Kohath · · Score: 5, Insightful

    Not everyone is trying to optimize compute performance per $ or any othe sort of technical spec per $. Some of us just want to be happy with our phone and laptops and some of us can afford to pay more than rock bottom prices for them.

    There's a lot of weird ego stuff in these discussions on all sides. But beyond that, try to understand that everyone isn't trying to optimize the same things.

    1. Re:Price isn't everything by Anonymous Coward · · Score: 4, Insightful

      Exactly.

      My day job is Linux, UNIX (Solaris, AIX), and *BSD admin, and when it comes down to workstation I want a commercially supported *NIX variant that just flat out works. Tried the Linux laptop thing on an Asus Zen, and it worked fairly well, but is nowhere near as integrated as my Macbook Pro. And yes, I'm willing and able to pay the premium for it.

    2. Re:Price isn't everything by Dr.+Evil · · Score: 4, Insightful

      I don't think the premium is that high either.

      Compare PCs with high dpi display, 1080p camera, sound and microphone which doesn't suck, trackpad which doesn't suck, battery which actually lasts all day and endures for years, and a warranty which you can walk into a store anywhere in the world and get the machine serviced.

      Then consider the resale value...

      The past few years have been an anomaly, but I think most Mac users are in agreement that the Mac Pro trashcan, the touch-bar Macbook Pro and the too-thin single-port Macbook with its passively cooled CPU are all horrible design decisions.

    3. Re:Price isn't everything by mccalli · · Score: 5, Informative

      I'll have a stab. The environment is just 'better'. Application software works well together, synchronisation with the phone is excellent, the gesture-controlling is really nice (trackpad on desktop and/or laptop - never been a fan of Apple's mice). For the more technical there's the Unix underpinnings too, although that has been eroded a little by Win 10's ability to install a Windows kernel-based Unix distro and run natively.

      Text rendering is better - I really, really notice the difference in typography when switching between Windows, Linux and the Mac. The graphic design is arguably better, though that comes down to preference and I don't dislike Win 10's design language. Consistency is better - when you have the latest shiny Win 10 UI, you know that as you click around in the new Settings you'll eventually hit ye olde Control Panel and apps that don't appear to have been updated in looks since NT4. The new stuff is normally a veneer too - every time you get serious with a Windows machine, you end up blowing past its current shell and into the old NT4 tools to do 'real work'.

      File handling is better - none of this "can't move a file because it's open" nonsense, and you can rename the files as they're open as well. Built-in back-up.

      You get the idea. It's not the just the machine, it's not just the software - it's the overall environment that's nicer. That's what makes it worth it to me.

    4. Re:Price isn't everything by Kohath · · Score: 4, Informative

      -Not having to switch all my stuff to Windows.
      -Not having to wonder if I still need to use anti-virus software.
      -Not having to wonder if MS is key logging me.
      -Not having to wonder what info Google Chrome is sending to Google.
      -Not having to guess where to take my laptop for repairs.
      -Not having to care if iTunes is any good on Windows.
      -Not having to shop at Best Buy or order a laptop sight-unseen off the internet.
      -Not having to worry about interoperability with my phone.

  5. Supported UNIX and better made by GreatDrok · · Score: 5, Insightful

    I used to buy PC laptops and desktops to run Linux and found I was always having issues unless I bought top spec equipment and even then for laptops the build quality was subpar unless you spent a lot of money so I would kill laptops each year with all the hard use and travel. I tried my first Mac back when the G4 iBook came out and that lasted 3x longer than any PC I had had and when I retired it, it went to my wife and continued to work for another 6 years in various uses. That's the thing, the Macs may not be the best bang for the buck but you get a well integrated and supported UNIX on hardware that is built to last so unless you're very cost sensitive at the time of purchase, the Mac will save money and be a better long term experience. Nothing to do with hipster this or shiny that, I'm a scientist working in genomics and the vast majority of my peers also use Macs. PCs running Linux are second most popular and Windows PC are a pathetic third place. We use Linux extensively for computing but for desktop and portable use a Mac is terrific.

    --
    "I have the attention span of a strobe lit goldfish, please get to the point quickly!"
  6. They're not actively hostile by lisaparratt · · Score: 5, Insightful

    After a long day at work, either smashing my head against against the codeface down the Linux-mines, or being assaulted by a wide variety of sadistic corporate-grade Windows software, I get home tired and worn out.

    I can put on the TV, sit on the sofa with my macbook, and not have that paranoid feeling that it's going to do something unpleasant and surprising. It won't interrupt me demanding to update, and then reboot my machine without saving 5 minutes later, despite me pressing the button that looked like it said "Don't do that". It won't shart itself because upstream decided to replace upstart with systemd during the last update, and now it won't load vital start up dependencies.

    I don't want my home life to be as arduous as my work life. I have precious enough time to myself without having to fight my computer.

  7. IMHO by Anonymous Coward · · Score: 5, Insightful

    In my experience, it's the customer service. Apple has a couple of orders of magnitude better customer service than the rest. When I had a defective Samsung phone, my option was to go to the carrier store and hope they could help me. Usually they couldn't do so in any way that was convenient to me. When I first got an iPad, after a couple of months, a pixel died. I made an appointment at an Apple store and within 7 minutes of my arrival, I had a replacement device in my hands being restored from backup. Shortly after, I bought an iPhone as a result.

    Additionally, most Android devices have a software update life cycle of maybe a year if you are lucky, compared to the 2-3 years that Apple will support their devices.

    1. Re:IMHO by MikeMo · · Score: 5, Interesting

      I totally agree with this. I love to share my favorite customer service experience with Apple:

      I had a G5 "cheese grater" Mac Pro tower - the one that came with water cooling for the CPU. I'd had it for about 5 years when one day it just would turn on. Took it to the Genius Bar. They told me it was not repairable, so they gave me a brand-new, $2,000, Xeon-based Mac Pro. 5 year old computer, no warranty. Believe me, I walked out of there a happy - and loyal - guy!

  8. A Fuck You Purchase by sycodon · · Score: 4, Interesting

    I don't have Mac computers anymore. I do have an iPad.

    I was a huge fan of the Mac. I still have a "Fat Mac" in my garage.

    When they came out, I was intrigued. I wanted to see it, try it. Almost immediately I started getting shit about the IBM PC being better and how the Mac was a toy, etc. So pretty much I just got one to say Fuck You to those people.

    It's been better than PCs, it's been worse than PCs. At this point, I own a 10 year old PC just because I wanted to play some PC games back then. Now, it is used merely for porn, web, email.

    Computers are no longer these things that you get because they are special, expandable, supports this or that.

    Computers are toasters. You turn them on, do what you need, then turn it off.

    The only people caught up in this whole Mac vs PC shit are the manufacturers and Fan Boys. Everyone else just wants to be able to watch the latest celebrity sex tape.

    --
    When Fascism comes to America, it will call itself Anti-Fascism, and tell you to give up your guns.
  9. Two things by Cro+Magnon · · Score: 5, Insightful

    The Mac is good because you're not forced to update (unlike Windows).

    The iPhone is good because you CAN update (unlike Android).

    --
    Slow down, cowboy! It has been 4 hours since you last posted. You must wait another few hours.
  10. What is the 'special appeal' of Porsche Products? by slacktide · · Score: 5, Funny

    As someone who comes from Kia/Hyundai background, I've never quite understood the appeal of Porsche's products. I don't think Porsche's products are terrible or anything, but I just fail to see what is so special and different about Porsche's cars that many Porsche users would never dream of switching to a non-Porsche product. Where does the 'special appeal' of Porsche products reside? And why are Porsche users so very loyal to Porsche products, even though with Porsche's pricing policy, you rarely get the best bang-for-the-buck in a product?

  11. Re:Fitting in by fred6666 · · Score: 4, Insightful

    I will consider my parenting to be a success if my kids never end up thinking like this.

  12. Reliable hardware, more user friendly software. by msmash · · Score: 4, Insightful

    That's pretty much why I like and use Apple products. I have used three laptops in the past 14 years: a high-end HP laptop, a mid-range from Lenovo, and the MacBook Air. HP's laptop worked fine for two years, but things started to get messy after that. Opening more than half a dozen tabs on Chrome would turn the laptop into a room-heater. Ubuntu never really worked with issues on that laptop. Lenovo's laptop worked fine for four years, but it started to run into same issues after a point. I have been using the MacBook Air (2013) for last three and a half years and I have had zero issues with it. It just works every single time. I would like to give something else a try as soon as this device dies. Windows 10 and Ubuntu run better on Paralles (a VM) on the MacBook Air than any laptop I have tried them on.

    It took me less than three days to feel home on OS X (now macOS). Coming from Ubuntu and Windows, things were a lot different, but my impression OS X is just a dumbed down version of Windows in terms of complications. Everything is in right front of you. While I see no use of Siri that they introduced last year, and all the bells and whistles around PiP, and things like having two windows placed side-by-side, working on OS X has never made me feel frustrated. Again, for the things I need a laptop for, the MacBook Air has continued to deliver, so I have no reason to look elsewhere.

  13. Re:Sheeples by trybywrench · · Score: 5, Funny

    The 911 is pretty much the best sports car on the planet that can still be used as a daily driver

    You misspelled Nissan GT-R.

    This is the equivalent of arguing over page 4 vs page 5 of a Victoria Secret lingerie catalog. You both are right, both cars are works of art.

    --
    I came to the datacenter drunk with a fake ID, don't you want to be just like me?