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Dating Website eHarmony's Ad Banned For Claiming Service Is 'Scientifically Proven' (bbc.com)

A dating website's claim that it used a "scientifically proven matching system" to pair up those looking for love, has been banned. From a report: An advert for eHarmony on the London Underground in July read: "It's time science had a go at love." The Advertising Standards Authority (ASA) called the claim "misleading." The online matchmaker said while it "respectfully disagrees" with the ruling, it will make its advertising "as clear as possible." The website was unable to offer the ASA any evidence that customers had a greater chance of finding love, despite claiming that its "scientifically proven matching system decodes the mystery of compatibility and chemistry." "Imagine being able to stack the odds of finding lasting love entirely in your favour," the advert read.

49 of 160 comments (clear)

  1. Dating websites can work. by Major_Disorder · · Score: 3, Informative

    I have never tried eHarmony. But I did meet my girlfriend of the past 6 years on OK cupid.
    I am planning to ask her to marry me in the spring.
    But I would hardly call online dating websites scientific. I would say it comes down more to luck, and both of us being honest with what we wanted.

    --
    First law of people: People are generally stupid.
    1. Re:Dating websites can work. by Tempest_2084 · · Score: 3, Interesting

      I did eHarmony back when it was newish. While I did get a lot of dates out of it, I never really met anyone I wanted to 'take it to the next level' with. New friends maybe, but not wife material. IIRC the questions they asked you were interesting (although they still sounded a lot like something you'd get asked on a 70's dating show) and probably filtered out the 'really wrong for you' people, but they really didn't help as much as they seem to imply. I still met plenty of people I knew weren't going to work within 5 min of meeting them. Later on I went with a smaller site and met the woman of my dreams almost instantly. We've been married for 8 years now and we couldn't be happier.

      Honestly, if you can find a smaller 'themed' dating site that suits your interests then you'll probably have better luck on those even if they have a smaller pool of people. It helps to have a common starting point that you both feel very strongly about (religion in my case). These larger sites may have more people, but those extra people are probably not going to be what you want anyway.

    2. Re:Dating websites can work. by nukenerd · · Score: 1

      I have never tried eHarmony. But I did meet my girlfriend of the past 6 years on OK cupid. But I would hardly call online dating websites scientific. I would say it comes down more to luck

      Of couse it comes down to luck. It is luck if you find someone you hit it off with whether you meet them through a dating agency or elsewhere. The point is whether there is a better chance of good luck with the agency. But luck can be analysed scientifically - for example science tells us that the chance of getting a six on a dice throw is 1 in 6, whether by analysis of the cube or by statistical counting. eHarmony could bring science into it by doing statistical analysis, but maybe the problem here is that they have not.

      While it may be difficult to analyse, to me it seems bleedin' obvious that you are more likely to hit off with someone you meet through an agency than in a singles bar or public dance, say. At least you are more likely to know some basic facts about the agency date, for example the city where they live, interests, education etc, and you have already seen enough about each other that in agreeing to meet both of you already "agree" that things have potential. They can tell lies of course, but so can someone you meet in a singles bar.

      In my case statistically I was infinitely more likely to meet someone through an agency, because I "met" (if you call it that) zero girls outside it, or rather any circumsatnces in which girls were present they were outnumbered by guys in a ratio of at leat 5:1, so there were always guys present who were more charming and entertaining than I am. Girls I tried approaching at dances told me to get lost, I've no idea why, I'm not bad looking. OTOH I met several dozen girls through agencies of which there were about six I could have settled with (and did with one), including an ex-Playboy Club Bunny Girl believe it or not (but not as sexy as you might be thinking).

      Is there a survey form I could fill in?

    3. Re:Dating websites can work. by blind+biker · · Score: 3

      OK Cupid is among the only dating websites that works. Why? Because it's free (or it used to, anyway). For-pay websites don't work, because their goal is not to find a match - that would be bad for business.

      I was trying to meet a woman on Match.com, but after about a year I gave up on it. Then I joined OK Cupid and found the woman that became my current wife, in three months. This was 10 years ago.

      --
      "The agriculture ministry is not in charge of Gundam" - Japanese ministry official.
    4. Re:Dating websites can work. by DaMattster · · Score: 1

      I have never tried eHarmony. But I did meet my girlfriend of the past 6 years on OK cupid. I am planning to ask her to marry me in the spring. But I would hardly call online dating websites scientific. I would say it comes down more to luck, and both of us being honest with what we wanted.

      It's simply another way of meeting someone. It is no better or worse than going to a social or a bar or even a connect through a friend.

    5. Re:Dating websites can work. by DaMattster · · Score: 1

      Nice! A large part of it is still free. You just pay for certain upgrades like being able to see who has viewed you and the like.

    6. Re:Dating websites can work. by nukenerd · · Score: 2

      It's simply another way of meeting someone. It is no better or worse than going to a social or a bar or even a connect through a friend.

      I never had any friends who were so overloaded with girls that they wanted to hand any out to other guys :-( I'mnot sure what you mean by a "social" either - did you mean family funerals which were the only "socials" I was ever invited to.

    7. Re:Dating websites can work. by blind+biker · · Score: 3, Informative

      Well OK then.

      I just want people to realize that for-pay dating sites like eharmony and match.com do NOT work for the users because there is no incentive for these sites to actually find a working match. Their business incentive is all about dragging out the process as long as possible.

      Also, they have an interest in an unsuccessful outcome, even if the user leaves the site. Because successfully married/coupled people are automatically removed from their pool of customers.

      --
      "The agriculture ministry is not in charge of Gundam" - Japanese ministry official.
    8. Re:Dating websites can work. by tehcyder · · Score: 1

      While it may be difficult to analyse, to me it seems bleedin' obvious that you are more likely to hit off with someone you meet through an agency than in a singles bar or public dance, say. At least you are more likely to know some basic facts about the agency date, for example the city where they live, interests, education etc, and you have already seen enough about each other that in agreeing to meet both of you already "agree" that things have potential. They can tell lies of course, but so can someone you meet in a singles bar.

      The point about meeting someone in a bar is that you at least know whether you find them attractive. Your internet date might leave you cold, even if they look like their photo.

      Obviously there is much more to a relationship than physical attraction, but physical attraction isn't really something that you can work on, it's either there or it isn't.

      It often seems to me that meeting people online makes more sense if you're looking for friends, as things like shared interests are more than sufficient for friendship but no indication at all of how romantically compatible you are.

      --
      To have a right to do a thing is not at all the same as to be right in doing it
    9. Re:Dating websites can work. by dyslexicbunny · · Score: 1

      Visitors no longer exists. They were phasing it out right around the time I met someone on it. Claimed it was "a distraction".

  2. Re:Nope, I've tried it by Anonymous Coward · · Score: 1

    They are real women, but here's the catch.

    If you "Start Communication" with them (eHarmony term), they can't respond unless they have a paid subscription. So there's no way for you to know if she is ignoring you or just doesn't feel like paying for an account. I feel the service should let you know who has a paid account and who doesn't.

    And yes, they only add 4 or 5 matches to your inbox every day.

    I met my wife on eHarmony. AMA.

  3. Re:Mere puffery by XxtraLarGe · · Score: 1

    scientifically proven matching system decodes the mystery of compatibility and chemistry

    Of course eHarmony couldn't provide scientific evidence to back up it's claims.

    That's simple. Just put add a disclaimer:
    "Scientifically proven(1) matching system decodes the mystery of compatibility and chemistry."
    (1) by social scientists, not real scientists.

    --
    Taking guns away from the 99% gives the 1% 100% of the power.
  4. Re:Mere puffery by Actually,+I+do+RTFA · · Score: 2

    How about not excusing puffery. It doesn't make the world any better.

    --
    Your ad here. Ask me how!
  5. Re:first by DontBeAMoran · · Score: 4, Funny

    And others have the situation firmly in hands.

    --
    #DeleteFacebook
  6. Re:Nope, I've tried it by jellomizer · · Score: 4, Insightful

    The problem with Dating in general, it is up to the guy to initiate the meeting. So the ladies often complain about too much traffic, while the guys complain about lack of responses.

    So the guy that respects women will rarely get a response as they will sound boring, because they will be polite and respectful. While the jerk will lie and do whatever it takes to get noticed. So the women notices the Jerk.

    If society approved the Woman and Men equally initiating the meeting, then chances are there will be a bit more equal chance of finding each other.
         

    --
    If something is so important that you feel the need to post it on the internet... It probably isn't that important.
  7. Banned from eHarmony by sremick · · Score: 4, Informative

    Eons ago, during a period where I was on the market, I tried making an eHarmony account. They rejected/banned me right off the bat without explaining why. Something about the answers I gave during the lengthy profile creation process caused them to give up on me with no explanation, and no recourse. Just basically, "we can't help you, go away".

    Match.com was useless since both parties had to be paying members in order to send/receive messages. A rather broken and pointless model as it leads to an EXTREMELY limited pool. So I didn't bother.

    OKCupid was and remains free. Met my current partner there and we've been together 5+ years now.

    1. Re:Banned from eHarmony by Anonymous Coward · · Score: 1

      ProTip: Don't answer any eHarmony question with the phrase "Cowboy Neal."

    2. Re:Banned from eHarmony by Major_Disorder · · Score: 1

      Eons ago, during a period where I was on the market, I tried making an eHarmony account. They rejected/banned me right off the bat without explaining why. Something about the answers I gave during the lengthy profile creation process caused them to give up on me with no explanation, and no recourse.

      I was told once that if you are a godless heathen then they will refuse to create your profile.
      I am not saying that is why they rejected you, but it might be.
      For the record, I personally identify as a recovering Catholic, and a godless heathen.

      --
      First law of people: People are generally stupid.
  8. Re:Kind of like "Global Warming" by PPH · · Score: 1

    Global Warming

    That's hot!

    Isn't this what they meant by the Paris accord?

    --
    Have gnu, will travel.
  9. "Scientific" by Thyamine · · Score: 1

    I think most people understood that this was their attempt at trying to make it work, and only vaguely scientific. Basically they are trying to say they have a better algorithm. However, the commercials really do amp up how they break down the answers and questions and results, and match on all sorts of data points, etc etc so I can understand that the regulators would say 'hey, take it down a notch'.

    --
    I will shred my adversaries. Pull their eyes out just enough to turn them towards their mewing, mutilated faces. Illyria
  10. Re:Nope, I've tried it by Anonymous Coward · · Score: 1

    I have tried it as well. So far, dating services have matched me up with:

    Someone who was still married and was looking to toss her hubby, but lied about being single.
    Someone who was asking people to help with bail money for her "brother". After a quick NCIS look, her "brother" was her husband locked up for agg assault.
    Someone who talked my ear off for hours about the mean things she did to her ex.
    Someone who started slashing the tires of a car they thought was mine. (I took the subway for good reason.)

    Sorry, if someone isn't married by 30, they are defective goods and single for a reason.

  11. eHarmony was the worst of the sites I tried by raymorris · · Score: 1

    I tried several web sites, and went to lunch with dozens of women. eHarmony was the worst of the bunch, in my experience. Mate1 was my favorite.

    eHarmony always wanted to match me with women a thousand miles away.

    I went out with a lot of women because I was looking for a very special lady, a one-in-a-million. I did end up finding the love of my life, on mate1.

  12. Re:Mere puffery by stephanruby · · Score: 4, Funny

    The claims are so over the top that it would be expected no reasonable person would believe they actually had scientists applying scientific methods to the match-making algorithm. This should have been a clear and obvious case of mere puffery.

    It didn't need to be.

    eHarmony could have said. At eHarmony, we apply the scientific method. By paying for this service, you accept the possibility that you may be part of our double-blind control group, where we assign candidates semi-randomly. By semi-randomly, we mean we'll still try to find someone who fulfills your most basic criteria and who lives near your area, but some of those criteria will be chosen by a random algorithm instead of using our match-making algorithms. This is so that we're able to improve the success rate of our match-making algorithms over time.

  13. Secret Science by Anonymous Coward · · Score: 1

    The issue here is an interesting one: Is secret science still science?

    If I follow the scientific process, do an experiment, validate my results, etc., but don't publish the results, an I say I've done something scientifically? Or is public scrutiny an intrinsic part of science?

  14. Re:first by nitehawk214 · · Score: 3, Funny

    What is science? Baby don't hurt me, don't hurt me, no more.

    --
    I'm a good cook. I'm a fantastic eater. - Steven Brust
  15. AI Dating by Anonymous Coward · · Score: 3, Funny

    Should have called it AI dating, with blockchained dating histories. Stock prices would have quadrupled at least.

  16. Black Mirror by Solokron · · Score: 1

    Where the hell are the 99.8% jokes at?!

    --
    30% off web hosting. Coupon code "SLASHDOT".
  17. Re: The only scinetifically-proven dating site by sexconker · · Score: 1

    I read at -1. I don't click your links.

  18. Re:Nope, I've tried it by AmiMoJo · · Score: 1

    You have never been asked out by a woman? That was how my first serious relationship started.

    --
    const int one = 65536; (Silvermoon, Texture.cs)
    SJW, n: "Someone I don't like, and by the way I'm a fuckwit" - AC
  19. Re: The only scinetifically-proven dating site by duckintheface · · Score: 1

    "Imagine being able to stack the odds of finding lasting love entirely in your favour," the advert read."

    May the odds be ever in your favor! Wait... where have I heard that before?

    --
    "He took a duck in the face at 250 knots." -- William Gibson, Pattern Recognition
  20. Re:Nope, I've tried it by gnick · · Score: 1

    The question is, are there women there who want love but not money?

    And this makes women unique? Everyone wants money. Love's nice too. One of those I can live without.

    --
    He's getting rather old, but he's a good mouse.
  21. Re:Nope, I've tried it by gnick · · Score: 1

    What the hell was your wife doing on a dating site to begin with!

    Dating? I hear it's popular. Never had much of a knack for it.

    --
    He's getting rather old, but he's a good mouse.
  22. Re:Nope, I've tried it by gnick · · Score: 4, Funny

    ...if someone isn't married by 30, they are defective goods and single for a reason.

    I must be double-plus special! I'm only 40 and I've already completed 2 entire marriages!

    --
    He's getting rather old, but he's a good mouse.
  23. Imagine! by uldics · · Score: 2

    When asked for proof, starting a sentence with "Imagine..." is when healthy people get Tourettes seizures.

  24. Re:Nope, I've tried it by Anonymous Coward · · Score: 1

    Generally speaking, when men evaluate dating prospects, how much money the woman has isn't a criterion. Whereas when women size up a man, his apparent net worth is criterion #1, even if she already has plenty of money of her own.

    Men don't seek women to enhance their financial situation, whereas women do seek men for exactly that reason.

    Many women say "I don't do that, I have my own money," but the stats reveal the truth. Women still insist on marrying up.

  25. Re:Nope, I've tried it by goose-incarnated · · Score: 3, Interesting

    If society approved the Woman and Men equally initiating the meeting, then chances are there will be a bit more equal chance of finding each other.

    That's stupid - society doesn't give a fuck, men don't give a fuck, but women do.

    --
    I'm a minority race. Save your vitriol for white people.
  26. Re:If dating could be scientificly solved by Hognoxious · · Score: 1

    There woudn't be hoards of nerd virgins

    Why would a dragon take a load of spotty gits and store them in a cave?

    --
    Confucius say, "Find worm in apple - bad. Find half a worm - worse."
  27. Re:Mere puffery by tehcyder · · Score: 1

    scientifically proven matching system decodes the mystery of compatibility and chemistry

    Of course eHarmony couldn't provide scientific evidence to back up it's claims. The claims are so over the top that it would be expected no reasonable person would believe they actually had scientists applying scientific methods to the match-making algorithm. This should have been a clear and obvious case of mere puffery.

    Of course, people can be pretty stupid so maybe eHarmony had been defrauding a significant percentage of the British population. God help us all.

    Unless you are clearly making a joke (e.g. Red Bull gives you wings) you simply aren't allowed to flat out lie in UK adverts.

    Many beauty products use the "scientifically proven" line but they have to have at least some Noddy form of survey to back it up.

    --
    To have a right to do a thing is not at all the same as to be right in doing it
  28. Re:Mere puffery by rtb61 · · Score: 1

    Forget the scientific method, for eHarmony to claim that would mean they were being wildly extremely privacy invasive, they would have to know you better than you know yourself and ensure no lies were thought let alone told.

    --
    Chaos - everything, everywhere, everywhen
  29. Re:"Proven" is tough to say, but it is scientific by shilly · · Score: 2

    The ASA, however, was aware of all this -- but science is not just about inputs and process, it's about replicable outcomes. And there's no studies showing that eHarmony marriages have MTBF that's materially better than other marriages.

  30. Re:Nope, I've tried it by MadKeithV · · Score: 1

    I met my wife through online dating. We had a lot of fun talking about our horrible online dating experiences on our first few dates. It's clear that some women get a lot more "interest" from men than men get from women, the bigger problem is that 90% of the people on dating sites (men or women) are basically lunatics, and not in a good way.

    I had the woman who thought it was hilarious to joke about how her dog would eat my cat. I had the one who after chatting for a good while finally came out to say she was married but was looking to introduce polyamory into their arrangement. My wife had the guy who proposed to her after a few dates, the compulsive liar who then ironically went on to contact one of my wife's friends online with more lies, even though they had already met in real life.... goldfish memory, too many lies to keep them straight. And generally just a whole bunch of guys who put zero effort into contacting her, just a basic "hi" in the hopes of getting a response.

    However, the whole "jerks" vs "good guys" thing is baloney. You can be a good guy and be interesting, those two are not mutually exclusive at all. If you can't find a single way to make yourself interesting then change your life habits to be more interesting. Take up a different hobby. Read more. Work out. Be funny. Put some effort into it. And for everyone's sake guys, look further than their physical appearance in a few well-chosen and doctored website shots.

  31. Re:Nope, I've tried it by jellomizer · · Score: 1

    Well being most men are doing the serious dating thing in their late teens and 20's. For the most part they are very clumsy at it, and so are the women who feel like they they need to respond to such behaviors.
    You can be all of it, however it usually requires a little more maturity, and less hormones.

    --
    If something is so important that you feel the need to post it on the internet... It probably isn't that important.
  32. Re:Why wait till spring??? by chapstercni · · Score: 1

    Or after 6 years no need to ruin a good thing. Let it be.

  33. Scientifically proven... by hAckz0r · · Score: 1
    Its "scientifically proven" that more people will click on your profile, if you actually have one. That's about it.

    Alternatively they will continue to use statistics to prove almost anything they want, and then try to convince the public that science proves two that people are right for each other. That statistical correlation they offer to the "honest" answers to metaphysical questions, plus an advanced degree in alchemy, will guarantee you live happily ever after.

    Yea, right. I bow in the presence of the deity of statistics. Anyone have a bridge for sale? Its "scientifically proven", by statistical correlation, that the more high dollar things I own the richer I will be.

  34. Re:Nope, I've tried it by serviscope_minor · · Score: 1

    Whereas when women size up a man, his apparent net worth is criterion #1, even if she already has plenty of money of her own.

    Bullshit.

    BO is probably the #1 criterion. If she can't get near you without retching, everything else will take a back seat. So pro tip: have a shower and use some deoderant and stop blaming women for not picking you because you're not rich enough.

    Men don't seek women to enhance their financial situation,

    Yeah bullshit. I literally know a guy who is doing this.

    --
    SJW n. One who posts facts.
  35. Re:If dating could be scientificly solved by serviscope_minor · · Score: 1

    Why would a dragon take a load of spotty gits and store them in a cave?

    To have a WoW clan to play with at a moment's notice.

    --
    SJW n. One who posts facts.
  36. Let Me Get This Right by mlw4428 · · Score: 1

    They "respectfully disagree" with the ASA's claim that the ad is misleading in its claim of being a "scientifically proven matching system" (it actually uses that phrase on the ad), but they're unable to show any documentation that their claim is truthful? So they're respectfully disagreeing to being called out for lying when they're outright lying?

  37. Achievement Unlocked! by DarthVain · · Score: 1

    "I've already completed 2 entire marriages!"... for some reason I translated that into a video game experience and saw the old xbox Achievement Unlocked popup come up in my mind lol!

  38. Re:Why wait till spring??? by Major_Disorder · · Score: 1

    Will she be legal then? (kidding)

    It seems to me that after 6 years together there is no good reason to wait.

    I am a rather traditional, so the proposal will be down on one knee, with a beautiful engagement ring that I designed just for her, incorporating both of our birthstones framing a central diamond. (Yes, I know diamonds are virtually worthless.) Obviously this ring will be rather expensive. As neither of us believes in going into debt, I am currently saving up for the ring.

    --
    First law of people: People are generally stupid.