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Prank Calls Brought ICE Hotline To a Standstill, Internal Emails Show (theverge.com)
An anonymous reader quotes a report from The Verge: When ICE launched an immigration crime hotline last year, the Trump administration pitched it as a way to provide resources to victims, but activists saw something else: an attack on the immigrant community. The hotline was part of the Victims Of Immigration Crime Engagement (VOICE) Office, an outfit established in February 2017. When the office first launched a line for its services the following April, protestors flooded the hotline to call in pranks and slow down response times. The plan picked up even more steam as the protestors shared the hotline number online, encouraging others to call in with fake tips.
According to internal emails and documents obtained by The Verge under the Freedom of Information Act, prank calls fully upended the system, leaving operators unable to answer more than 98 percent of incoming calls during the protest as the media relations team attempted to contain the narrative. In reports and emails produced in the first days of operation, ICE officials described an "overwhelming" amount of calls. The day after the launch, the office received more than 16,400. Of those, only a little more than 2,100 were placed into a queue, and only 260 answered. Callers in the queue waited as long as 79 minutes to reach an operator. An official noted that, should the rate of calls continue, they would need an additional 400 operators to field the hotline.
According to internal emails and documents obtained by The Verge under the Freedom of Information Act, prank calls fully upended the system, leaving operators unable to answer more than 98 percent of incoming calls during the protest as the media relations team attempted to contain the narrative. In reports and emails produced in the first days of operation, ICE officials described an "overwhelming" amount of calls. The day after the launch, the office received more than 16,400. Of those, only a little more than 2,100 were placed into a queue, and only 260 answered. Callers in the queue waited as long as 79 minutes to reach an operator. An official noted that, should the rate of calls continue, they would need an additional 400 operators to field the hotline.
Now this sounds like a fun AI voice challenge: something to weed out the protesting trolls and drop them into queues where they think they're tying up the lines, while allowing people who really have a complaint through, using a mix of incoming phone number, question/response with caller and perhaps other input. Same thing with tips.
Useful for a change
So that's a win, right?
TFS says Trump's making 400 new jobs with this program...
You do not have a moral or legal right to do absolutely anything you want.
If you are here in this country illegally, you have criminally trespassed. You should be deported.
That is the current law.
If folks don't like that, then start to put pressure on your congress-critters and have them change the laws.
I agree we need to update and fix the immigration laws. It should be fair, and a more simple and less $$ process, BUT, it also should allow for control of who all gets to come in. I think we could look to encourage more immigration from those that are educated and can come to the US and help the workforce and economy right away.
There will be some lower educated types too, as that all levels are needed, but the ratio needs to be controlled.
But I just don't get these seemingly increasing number of folks in the US promoting full blown open borders, with no control of who gets in here.
While it is noble to take our great wealth and resources to help others around the world, we can NOT support the whole world and cannot house or bring everyone and their goat into our country.
If countries, such as in South America are having such problems,.....we can't bring everyone here, those people need to fix things at HOME and stay there.....
ICE is the part of the federal government that helps control immigration and deports those that come here illegally. Why do we not support them?
Hell, one of the few constitutionally enumerated responsibilities and powers of the federal government IS to protect our borders.
Light travels faster than sound. This is why some people appear bright until you hear them speak.........
What a quaint term. More like "wasting taxpayers money because you think the US should have open borders".
Simple math. Some people just donâ(TM)t get it
It's a serious felony to prank-call LEAs. Prosecute the prank-callers and put them in prison. As soon as the first wave of prosecutions occur, the prank-calling will all but disappear.
Strat
Progressivism (aka US 'Liberalism'): Ideas so good they need a police/surveillance-state to enforce.
"And nothing of value was lost"
Silence is a state of mime.
We all knew this was happening!
Glorious leader talked about this during his supreme march to glory and power. The vile and wretched non-American masses are crawling forth across the borders emitting a disgusting pestilent ooze all while committing heinous and grievous crimes of untold proportion across this great nation and must be stopped at once!
You should ask the ORIGINAL inhabitants of the US about that.
Give me your tired, your poor, Your huddled masses yearning to breathe free, The wretched refuse of your teeming shore. Send these, the homeless, tempest-tossed, to me.
You better leave. You're tresspassing on their stolen lands.
https://www.cia.gov/news-infor...
I would, but the invasion replaced them with the current inhabitants so most are extinct. See, invasion works. Americans should be concerned, right?
There are two factors to take into account
1) the USA has put obstacle to Asylum and in fact reject people in danger of being killed at home. So part of the illegal are actually real people asking for Asylum. Now one can argue about whether Asylum should be granted, but keep in mind that for a country pretending to protect freedom of speech and yada yada while at the same time the USA being the originator of some of the violence and destabilization of some south American countries make it a bitter pill to swallow.
2) furthermore the USA has a very slow process to accept immigrant, AND it tends to want to reject those who want a better place than at home, it favors those who are better educated etc... Which is exactly the people which mostly do not want to immigrate.
Combine both and it seems that the US is actually generating problem in south Am (past 50 years of domino theory) then wash their hands off it "my pie now go elsewhere".
But in the end I mostly agree with you.
I understand members of the American public are justifiably outraged by the presence in the United States of some particularly heinous scofflaws. Apparently these evil people have managed to anger tens of thousands of upstanding American citizens, who have reported them to ICE repeatedly.
Chinga-Sue Madray, ICE is coming for you! Afooku Sosumi, there will be nowhere for you to hide! Sookma Har-Dwon, soon you will regret slipping into America!
You have been warned. Govern yourselves accordingly!
I've calculated my velocity with such exquisite precision that I have no idea where I am.
Well, that would be Asians that crossed the bearing straight. You know, came from a different continent and was not originally from here. Oh wait, that destroys your whole argument.
Anonymous comments are as pathetic as the anonymous "sources" that contaminate gutless journalism from the New York Time
Isn't this also illegal? It seems like this would be equivalent to prank calling 911 which I'm pretty sure is already illegal in many areas. Calling in and harassing law enforcement or giving fake tips to a crime seems like something that a person should be able to be prosecuted for. I'm all for peaceful protesting and call your congressman by the thousands and complain all you want but law breakers should be prosecuted not cheered. I saw a similar article today about a bunch of graffiti all over Yale and the liberals all cheering them all. We shouldn't be cheering on people who do illegal things whether it is crossing the border, interfering with law enforcement, or vandalism. There are plenty of peaceful non destructive ways to protest that are still very effective. Law breaking protesters should be prosecuted just like anyone else.
they would need an additional 400 operators
I have done consultancy work on some major call centres. If it takes an agent more than 3 minutes on average to process a call, including wrap-up time after the caller has gone, then there is something wrong with the IT.
At that rate an agent working an 8 hour shift would be expected to handle about 160 calls. To require 400 agents to field 16,000 calls means they are taking 40 calls per person in a shift. Maybe down to 20 if the call centre is running 2 shifts. There will be peak times when some calls will be lost, but using those numbers as a guide means that the agents are taking far too long handling each call.
politicians are like babies' nappies: they should both be changed regularly and for the same reasons
Doesn't he want to destroy ICE so he can complete his goal of epic homelessness for the working class?
I'm not kidding. I wish it was just conspiracy theory..
no one leaves home unless
home is the mouth of a shark.
you only run for the border
when you see the whole city
running as well.
your neighbours running faster
than you, the boy you went to school with
who kissed you dizzy behind
the old tin factory is
holding a gun bigger than his body,
you only leave home
when home won't let you stay.
no one would leave home unless home
chased you, fire under feet,
hot blood in your belly.
it's not something you ever thought about
doing, and so when you did -
you carried the anthem under your breath,
waiting until the airport toilet
to tear up the passport and swallow,
each mouthful of paper making it clear that
you would not be going back.
you have to understand,
no one puts their children in a boat
unless the water is safer than the land.
who would choose to spend days
and nights in the stomach of a truck
unless the miles travelled
meant something more than journey.
no one would choose to crawl under fences,
be beaten until your shadow leaves you,
raped, then drowned, forced to the bottom of
the boat because you are darker, be sold,
starved, shot at the border like a sick animal,
be pitied, lose your name, lose your family,
make a refugee camp a home for a year or two or ten,
stripped and searched, find prison everywhere
and if you survive and you are greeted on the other side
with go home blacks, refugees
dirty immigrants, asylum seekers
sucking our country dry of milk,
dark, with their hands out
smell strange, savage -
look what they've done to their own countries,
what will they do to ours?
the dirty looks in the street
softer than a limb torn off,
the indignity of everyday life
more tender than fourteen men who
look like your father, between
your legs, insults easier to swallow
than rubble, than your child's body
in pieces - for now, forget about pride
your survival is more important.
i want to go home, but home is the mouth of a shark
home is the barrel of the gun
and no one would leave home
unless home chased you to the shore
unless home tells you to
leave what you could not behind,
even if it was human.
no one leaves home until home
is a damp voice in your ear saying
leave, run now, i don't know what
i've become.
but i know that anywhere is safer than here. (Painting: Holy Family Icon by Kelly Latimore)
Silence is a state of mime.
and were fine before ICE. ICE is a new thing. It's unpopular because it brings together two groups on the left and right to hate on it.
/.er I'm not that worried about they guy who slings my hash or picks fruit being an illegal, I'm more concerned about the H1-Bs here legally who take jobs I should have had.
On the one hand you've got lefties who are fine with the immigrants, especially the ones that ICE cracks down on. As a lefty
On the right wing you've got the libertarians worried about government expansion. It's an entirely new federal police force with massive resources. If you're paying attention to things like ICE and the border wall and you're a libertarian you're asking yourself when they'll be used against you. That wall can be used to keep people in, just like in East Germany. Same thing with ICE. They can be used against you, and they make you nervous. Like the TSA and anything else that points to authoritarianism.
That's the main reason ICE is under attack. There's folks on both sides with a reason to want it shut down.
Hi! I make Firefox Plug-ins. Check 'em out @ https://addons.mozilla.org/en-US/firefox/addon/youtube-mp3-podcaster/
You do know that most of the problems in central america are US caused.
BWHAHAHHAHAHAHAH, just how out of this world naive can you be to even consider such a thing.....
No - They never see the difference. They're stupid, they have reduced reasoning capabilities. It's that simple.
Show us how it is done, and bring in homeless around your area to live in your house.
No? Double standards? Bullshit walks.
Good point !! And have you thought about the various causes that would lead to such a thing ? Hmm? Have you ?
Or use the money to subsidize (possibly to the point of complete elimination) the various fees and expenses of visas, becoming a citizen, etc. If we can get the cost of legal immigration down to $0 and the time down to an hour or less, illegal immigration will become obsolete.
The delays and expenses of citizenship and visas are a government-created problem (it simply wouldn't happen in a free market, i.e. a conservative paradise). If we can offset them with fine revenue, we can totally undermine the barriers that the left put up which are preventing a free market in the availabiliy of labor. This would reduce costs across the entire economy, leaving more money in every American's pocket.
https://www.youtube.com/watch?v=UouJ9HT3WOs
Not if I can doublethink the trouble away! 'White' invasion = bad, other invasion = good.
People whine and cry that Trump is a bully, but the fact that they aren't pursuing the prank callers with obstruction of justice and wire fraud charges is proof that he's just a wimp in the face of opposition.
Blame business men and farmers and drug warrior politicians on this illegal alien migration will you? Let us see about it. Mexico south Border border laws will have you arrested or shot for trespass just like u ask yet Mexico demands open borders on the US side and when drug cartels cant getvtge land owner to sell out they torture them and boil them alive until death 3 days in a oil drum just like Guanatamo and CIA and ICE and DHS(?).
Then there is that walk of Hondurans to consider. I learned of this walk by a Hope Chapel food worker in here in Hermosa Beach who told me he already drives food for over 300 families and this current immigration wave will be difficult to accomodate and he found out unlike Mexicans who received free handheld gps tools to illegally enter USA these Hondurans were payed individually HANDSOMELY by a liberal CAPITALIST named George Soros to walk through a bribed Mexico border unscathed for reasons of entering USA illegally. Rather each of these supposedly dowtrodden so-called assylumseekers use their US currencies in their collapsed economy (oh wait nope it is doing just fine) to invest or rebuild or just live (n1gger rich) in Honduras or hey howbout migrate to US side of Panama but no they were payed to walk passed their Mexico enemies to create a legislative opportunity to simulate a dispute that otherwise each one be shot before even a wafting odor of approaching America.
as for me i think So America is TEXAS and No America is MONTANA so dont let these mongrel bastards confuse you two with thei AshkeNAZI assistant George Soros as being hospitable because the rape and AIDS train has arrived at the border and only AMERICA can save them not Honduras and not MEXICO and not GEORGE SOROS. if uwanba be generous humanitarian then ugo let them live in and sh1t on ur lands.
But ICE doesn't go after immigrants, it goes after criminals... They are illegal immigrants.
Come legally and no problem.
It's a myth most Democrats are for "open borders". Most also want to curb illegal immigration, but the current administration is doing it wrong. Walls are too easy to defeat by themselves, and expensive. I propose the following steps:
1. Hire and train more border guards. Democrats have proposed this before; they are usually not against it. (I say "usually" because, yes, they do play political games, as both parties do.)
2. Invest R&D in crosser auto-detection. Past attempts failed, but if research is kept up, they'll get better with time.
3. Audit business payroll and hiring. This will require tax money and will inconvenience businesses. (Businesses lobbying against this is one reason why GOP has been reluctant to act.)
4. Some sort of amnesty is probably necessary. We don't have the manpower to boot out those already here, and many of them have established family ties.
5. Try to bring peace to Central and South American countries rocked by violence and drug wars.
6. Treat people and countries with respect. Insults and harsh treatment of children only make the problem worse.
7. Have a more flexible temporary migrant worker system.
Table-ized A.I.
Even in the case of the ones running from evil - rather than staying and fighting it - which evil prospered because they didn't nip it in the bud...should we spend our blood and treasure fixing it for them, we who DID manage to avoid that mess by not being stupid and setting up a better system - emphasizing self reliance instead of blaming it all on others, when they wouldn't take care of themselves? .... some things. Culture is ingrained as well as human nature, and well the classic one you can't fix. Stupid.
And when we do, people like you call it meddling, because honestly, it is, even if the intent is good - because you can't fix
Same kind of stupid who thinks all things are "my side vs his", all questions have just one right and one wrong answer, and because your guy is obviously wrong, my guy/philosophy/tribe is completely right. Grow up.
We really need to stop trying to classify each sicko in our society as a political operative. It's ghoulish to take a tragedy and try to make political hay out of it.
Also, you don't know who is shipping bombs nor their motivation (unless it is you!).
Cool, ICE should be abolished, it's redundant and horribly run.
Having less restrictive borders is more of a conservative position, so of course as a liberal, you'd be against it.
It's just confusing because it's an issue where Republicans in 2016 were distinctively more liberal than Democrats .. and won an election because of it. (It used to be less "wedgy.") The competition for supplying labor has been getting more intense over the last few decades, so more people are starting to want a planned economy to protect their own position instead of having to "race to the bottom." This has been going on ever since the first industrial revolution, and it always breeds leftist ideology. Marx and Engels paved the way for one of the most [in]famous examples, and Trump spotted that it is definitely still a thing, so he made it part of his platform and exploited it.
In 2028 we'll probably be talking about laws to prohibit automation. That would also be a leftist position, but there's no telling which major party will claim it first, and the other major party will have to oppose. And liberal-vs-conservative has jack shit to do with which party takes which position. It'll come down to which candidate's polling/marketing company first picks it, and then they just need to frame it so that the other guys have to oppose it and get stuck with the less popular position.
For 2016, the framing was racism. Republicans tend to be more racist, so by presenting hostility to immigration as "racist" they didn't alienate their base, while also forcing the Democrats to be against the increased controls in order to be against racism. It was brilliant, because Democrats tend to be liberal so of course they want tighter borders too. Conservatives were ideologically left in the cold but they are fewer in numbers anyway, and and at least it comes with racism. It's sort of like how you can hate taxes but love buying super-expensive B2 bombers, so some taxes are ok. To many Republicans, a centrally planned (i.e. highly restricted) supply of immigrants might artificially mess with the market for labor (a bad thing, from a conservative point of view) but you get to "stick it to spics," so they say "ok, I'll go along with it despite the ideological downside, but only for hate's sake!"
>Oh wait, that destroys your whole argument.
Yes, AND the argument of the strong border people.
The problem is the second term in your equation is false.
Just like every group of immigrants before them, it's grandchildren who are fully assimilated.
Instead of Using the line like it was meant, now the government has to spend more money to counter the fools that want to prank the line
Better update the Statue of Liberty then "Give me your tired, your poor, your huddled masses..."
The Statue's intent was a celebration of the Enlightenment's ideal of liberty. That poem was a fundraising effort to raise funds to build the pedestal that the Statue rests on. The French gave us the Statue freely but did not provide a pedestal. (Thanks anyway, France, since it is a nice statue even if pricey to keep polished up and looking sharp. You can't really imagine any nation making the gift of a monument to shared revolutionary political ideals to another nation nowadays. But that was all part of the late Enlightenment era.)
I'll note that the Statue only ever greeted immigrants from Europe arriving at their East coast entry stations. There is no Statue on the southern or northern or western borders of the States. The Statue has only ever welcomed immigrants arriving in the New York City area, the most common entry point for all new immigrants over a long period of time.
Besides, it's just a statue. It stood there through eras of immigration liberalization and sharp restrictions on immigration. And it's poem is not U.S. law or consistent with its history when fairly appraised.
Hang the traitors.
Yeah, no schitt. They apparently didn't read this line in your OP:
Redneck Libertarian if I've ever heard one, y'all.
Greedy fucking American! You already got a new Polio and now you want the Smallpox too? It's never enough with you people. We give you an inch and you take a mile. You fuckers never learn!
just look how absolutely stupid you 'merkins look to the world. reap it dumbasses.
In-Circuit Emulation has a hotline?!
Here is a thought. Name one fucking nation/origional occupant that DID NOT TRY TO CONTROL immigration to THEIR LAND. No matter what fucking generation.
Anonymous comments are as pathetic as the anonymous "sources" that contaminate gutless journalism from the New York Time