Having worked in escalations for a big software company I think the problem is the only people who know what they are doing are few and far between and are usually paid more, so they try to limit access because its so expensive to escalate anything. The turn-over can be kinda high too because many managers look at Tier 3 agents and see that they only worked on like 5 cases that week (never mind it took hours and hours working with engineering on a single case sort of cases) and figure they are just sitting there watching youtube all day.
And why the Verizon spokeswoman denies all these charges is that the outsourced call center that actually deals with this (and who consequently gets a kickback for every sale - including upsells) realized that agents who proactively block data for customers weren't making any money for the outsourcing company.
Having worked on these kinds of contracts it wouldn't surprise me if that was what was happening - and without Verizon even knowing - they may even be powerless to change it.
I'd suggest it has nothing to do with government workers. Its like that fancy system monitoring software you got for your IT department. Shows all kinds of alarms and alerts - they they cut your entire department. Are you going to spend your day acting on alarms, or answering help desk emails? If your time is split between all that - stuff is going to slip by the wayside.
I admit I'm not a lawyer:( - but I guess you figured that out.
That is kind of a broken argument though. The Internet makes it really hard to figure out where your customers are - doubly so if you have a free product. Maybe that should be in the license agreement? "Warning - don't download this outside of the United Kingdom for legal reasons".
Did any money change hands in Illinois? No... Were any goods shipped to Illinois? No. Were they actively marketing their products in Illinois? No. Did they have an office or a representative in Illinois? No.
Speaking of common sense - does it make sense to sue a company in the UK in a state court (knowing full well there is no entity in your state but telling the judge there was anyhow)? Does it make sense for that court to take on the case? If that court does take on that case - how do you plan to pass judgment? Did anyone think about that?
So you feel that a USA court should refuse to hear a case brought by a USA plaintiff just because the defendent is foreign?
Yes actually - a state court should refuse a case with a foreign litigant that does zero business in that state. They aren't support to take on cases like that. E360 Insight submitted a false report when they told the court that Spamhaus operated in Illinois.
Actually the judge could have taken a side when e360 Insight got the case admitted by falsifying the record that Spamhaus was in fact an Illinois company. He/She could have easily thrown it out right there.
I've lived in Seattle - delayed text messages, dropped calls and the second you get outside the big city - zero service while my friends on Sprint and Verizon have service.
Most used service on any smart phone is making phone calls - when you can't even do that its a big problem.
So yeah AT&T has invested jack into their infrastructure while pretty much every single Verizon tower supports EVO now.
Apple fan boys have done this for years compare their top of the line to the bottom of the line in PC tech. When my dad was a teacher apple sales people use to compare 10k$ machines to PC's (not even XT's or AT's) with dual floppies. a) that netbook isn't current (and if you want it to be - you can get one for around 250-300 dollars) and b) there are netbooks out there with the capability to display HD quality - http://usa.asus.com/product.aspx?P_ID=4pE8iOzApxXWWAvF - which in fact has a higher resolution screen than the iPad, is cheaper and can playback 720P video.
Thats what I did, but then I wasn't performing nearly as well (according to their "metrics") as my co-workers who were putting in 60+ hours a week - so when layoffs came I was chopped.
They managed to lose every account I managed (support accounts) a year after I was canned and that cost the company several million a year in revenue in contracts alone, but then I was having a hard time managing all that stuff anyhow + everything else they wanted to dump on me.
I think in the past its been cheaper to do everything by hand and not with a machine. Since Chinese people have been growing spines (example - the Honda plant situation where workers were pissed Japanese employees made 30 times what they did for the same work...) we're probably looking at the begining of the end of cheap Chinese labor and thus now the need to a) find a cheaper place to fullfill the ever bottoming ratchet of cheap labor we are addicted to or b) automate more with machines.
Windows Security essentials is free... failing that - you know how much schools pay for SEP (Symantec Endpoint Protection?) We have a license where we can pretty much give it away to students personal computers.
Not really - I image everything using Sysprep and WAIK (basically the front end for sysprep). You can reboot the machine and bootstrap off system center remotely and deploy the entire PC without touching the system itself - assuming you know its MAC address.
Not kidding here guys - MS has made this really convenient. Yes there are bugs and work-arounds with this process, but I honestly can't think of anything like this for any of the OS's mentioned above, and I've been in the business for a while.
I did kinda go strawman there, but honestly - my point was Windows is easier to actually setup in most cases. That was my argument. I've never had to
And on the lab machines - many of the policies I was using for the existing XP/Vista machines worked on 7. All the updates are handled by Microsoft System Center, and I think that's pretty easy to use, but it seems to scare some people. Anyhow the daily maintainence window is 11pm - 7am (although it usually is not that long) and sometimes earlier depending on the lab and the classes scheduled in there. I actually do all the system center config stuff myself - its a small school, same with gpo's - none of this stuff is hard.
And no - Unix doesn't just update all of its software. We have a HP-UX mini (running Unisys on Itanium CPU) that if it updated itself I'd be without a database and a lot of angry staff. Reason being - not a single update I've seen for that goes smoothly and usually requires a fair amount of downtime. Saying Unix just updates itself is really a generalization. Every single update for HP-UX same thing - usually requires some assistance from a support engineer (for liability if nothing else).
It's really pretty simple: Adobe doesn't want to make the investment necessary to make the Flash player efficient, stable, secure, and bloat-free. On the other hand, they want to keep making money selling the Flash development tools.
I'd like to see another application runtime that runs in less than 4 megabytes of disk space... Don't go running to Java either - it uses up almost *90* megabytes of disk space on my machine.
Acrobat was originally intended (and still used to a large extent) as a print production tool. I had a customer a long time ago praising Adobe for the amount of money they saved him on courier fees because he no-longer had to mail pre-press samples to customers before going to print.
I no longer work for the company, but I was still able to show a student on how to use Acrobat to change and verify a file to PDF/X format so she could take it to a print shop across town - it really does work wonderfully for this still.
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That is sound advice - how do you go about actually using this on a low level customer service rep?
Having worked in escalations for a big software company I think the problem is the only people who know what they are doing are few and far between and are usually paid more, so they try to limit access because its so expensive to escalate anything. The turn-over can be kinda high too because many managers look at Tier 3 agents and see that they only worked on like 5 cases that week (never mind it took hours and hours working with engineering on a single case sort of cases) and figure they are just sitting there watching youtube all day.
And why the Verizon spokeswoman denies all these charges is that the outsourced call center that actually deals with this (and who consequently gets a kickback for every sale - including upsells) realized that agents who proactively block data for customers weren't making any money for the outsourcing company.
Having worked on these kinds of contracts it wouldn't surprise me if that was what was happening - and without Verizon even knowing - they may even be powerless to change it.
Its still a pretty scammy practice.
The real rub is to quit being a Verizon customer you have to pay them a termination fee...
Like the internet itself?
I'd suggest it has nothing to do with government workers. Its like that fancy system monitoring software you got for your IT department. Shows all kinds of alarms and alerts - they they cut your entire department. Are you going to spend your day acting on alarms, or answering help desk emails? If your time is split between all that - stuff is going to slip by the wayside.
I admit I'm not a lawyer :( - but I guess you figured that out.
That is kind of a broken argument though. The Internet makes it really hard to figure out where your customers are - doubly so if you have a free product. Maybe that should be in the license agreement? "Warning - don't download this outside of the United Kingdom for legal reasons".
Did any money change hands in Illinois? No... Were any goods shipped to Illinois? No. Were they actively marketing their products in Illinois? No. Did they have an office or a representative in Illinois? No.
Speaking of common sense - does it make sense to sue a company in the UK in a state court (knowing full well there is no entity in your state but telling the judge there was anyhow)? Does it make sense for that court to take on the case? If that court does take on that case - how do you plan to pass judgment? Did anyone think about that?
Here you go:
http://www.youtube.com/watch?v=HH8bcIdlhQw
Keeping in mind the original lawsuit started back in 2006? So its more like 562 dollars a month.
Yes actually - a state court should refuse a case with a foreign litigant that does zero business in that state. They aren't support to take on cases like that. E360 Insight submitted a false report when they told the court that Spamhaus operated in Illinois.
Actually the judge could have taken a side when e360 Insight got the case admitted by falsifying the record that Spamhaus was in fact an Illinois company. He/She could have easily thrown it out right there.
I've lived in Seattle - delayed text messages, dropped calls and the second you get outside the big city - zero service while my friends on Sprint and Verizon have service.
Most used service on any smart phone is making phone calls - when you can't even do that its a big problem.
So yeah AT&T has invested jack into their infrastructure while pretty much every single Verizon tower supports EVO now.
So this differs from the web browser how?
Then why did they block the 4chan app? On its own it didn't have any nudity - however it was able to get said nudity online over the net.
Apple fan boys have done this for years compare their top of the line to the bottom of the line in PC tech. When my dad was a teacher apple sales people use to compare 10k$ machines to PC's (not even XT's or AT's) with dual floppies. a) that netbook isn't current (and if you want it to be - you can get one for around 250-300 dollars) and b) there are netbooks out there with the capability to display HD quality - http://usa.asus.com/product.aspx?P_ID=4pE8iOzApxXWWAvF - which in fact has a higher resolution screen than the iPad, is cheaper and can playback 720P video.
Thats what I did, but then I wasn't performing nearly as well (according to their "metrics") as my co-workers who were putting in 60+ hours a week - so when layoffs came I was chopped.
They managed to lose every account I managed (support accounts) a year after I was canned and that cost the company several million a year in revenue in contracts alone, but then I was having a hard time managing all that stuff anyhow + everything else they wanted to dump on me.
I think in the past its been cheaper to do everything by hand and not with a machine. Since Chinese people have been growing spines (example - the Honda plant situation where workers were pissed Japanese employees made 30 times what they did for the same work...) we're probably looking at the begining of the end of cheap Chinese labor and thus now the need to a) find a cheaper place to fullfill the ever bottoming ratchet of cheap labor we are addicted to or b) automate more with machines.
Windows Security essentials is free... failing that - you know how much schools pay for SEP (Symantec Endpoint Protection?) We have a license where we can pretty much give it away to students personal computers.
Er Unidata, not Unisys - its been a long week.
Not really - I image everything using Sysprep and WAIK (basically the front end for sysprep). You can reboot the machine and bootstrap off system center remotely and deploy the entire PC without touching the system itself - assuming you know its MAC address.
Not kidding here guys - MS has made this really convenient. Yes there are bugs and work-arounds with this process, but I honestly can't think of anything like this for any of the OS's mentioned above, and I've been in the business for a while.
I did kinda go strawman there, but honestly - my point was Windows is easier to actually setup in most cases. That was my argument. I've never had to
And on the lab machines - many of the policies I was using for the existing XP/Vista machines worked on 7. All the updates are handled by Microsoft System Center, and I think that's pretty easy to use, but it seems to scare some people. Anyhow the daily maintainence window is 11pm - 7am (although it usually is not that long) and sometimes earlier depending on the lab and the classes scheduled in there. I actually do all the system center config stuff myself - its a small school, same with gpo's - none of this stuff is hard.
And no - Unix doesn't just update all of its software. We have a HP-UX mini (running Unisys on Itanium CPU) that if it updated itself I'd be without a database and a lot of angry staff. Reason being - not a single update I've seen for that goes smoothly and usually requires a fair amount of downtime. Saying Unix just updates itself is really a generalization. Every single update for HP-UX same thing - usually requires some assistance from a support engineer (for liability if nothing else).
Well its certainly not rocket science...
Oh wait.
I'd like to see another application runtime that runs in less than 4 megabytes of disk space... Don't go running to Java either - it uses up almost *90* megabytes of disk space on my machine.
Acrobat was originally intended (and still used to a large extent) as a print production tool. I had a customer a long time ago praising Adobe for the amount of money they saved him on courier fees because he no-longer had to mail pre-press samples to customers before going to print.
I no longer work for the company, but I was still able to show a student on how to use Acrobat to change and verify a file to PDF/X format so she could take it to a print shop across town - it really does work wonderfully for this still.
Well except you can't do either of those things without tripping the trust manager in Acrobat.